JOB SUMMARY
· The Sales Team Manager reporting to the Team Head, Insurance Sales will be required to work closely with Business Managers and Product Partners in delivering assigned KPIs (APE & Revenue Target).
· He/she will manage a team of Insurance Specialists to support business segment(s).
RESPONSIBILITIES
Strategy
· To assist the line manager in achieving Bancassurance Target Objectives:
· To build, manage, train & coach a team of Insurance Specialists::
o Sales Performance through activity management
o Training & Competency
o Compliance & Integrity
· To build rapport & work closely with various stakeholders in achieving their insurance sales targets. e.g. Priority, Business & Commercial Teams.
· To build good working relationships with Partners & Product Providers.
· To provide solutions & services that meet the needs & interests of Internal & External Customers.
· Sales Activity & Conversion
· To work with Relationship Managers in achieving the target number of referrals and Benefit Illustrations generated.
· To achieve the target conversion ratio – percentage of successful closure and target product mix as stated by the Business.
· To train Relationship Managers via regular training, workshops and case-studies in order to deliver on product knowledge, insurance proposition/pitch, processes and sharing of new ideas.
· To generate ideas and action plan on increasing sales activity and other relevant financial drivers.
· Customer Management
o To ensure a systematic review process for Clients' existing business insurance policies.
o To ensure that Clients' enquiries are promptly attended to.
Business
To ensure that each Insurance Specialist (IS) meets the following:
· Individual Sales Target
· Training & Competency requirements
To meet the Bancassurance Team target in:
· Sales & Participation Rate
· Operational Governance
· Customer Satisfaction resulting in good NPS score
· Nett Revenue (Segment Rev - Cost)
· Low attrition of IS and to meet hiring target necessary
· Tracking & monitoring activities of IS to ensure standards & performance
Processes
· To follow related Processes/Policy of the bank
· Supporting the Insurance specialist in Sales application processing, ensuring document qualification and service guarantee, agreed TAT
People & Talent
· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from your team and work in collaboration with risk and control partners
· Ability to work under pressure and multitasks.
Risk Management
· To ensure all Insurance Specialists comply with all regulatory & banking guidelines & regulations.
Compliance
· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
· To adhere strictly to the FAA & good practices guideline, include attending weekly/monthly coaching, meeting & obtaining the required CPD hours.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Key Stakeholders
· Sales Team managers, Relationship managers from different segments and partners from various insurers
Other Responsibilities
· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· Degree holder
· CMFAS M5, M8, M8A, M9, M9A, BCP, PGI, Comm GI qualifications or equivalent.
· 5+ years’ experience Banking or sales management.
· Experience in Sales management.
· Experience in insurance or Insurance sales is preferrable.
Role Specific Technical Competencies
· Good communication and relationship skills.
· Data Management
· Strong Leadership
· Insurance Sales
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
