Total 3,806 compliance manager job vacancies in F&B / Tourism / Hospitality category in Singapore

The Goodburger is an exciting startup serving amazingly delicious plant-based burgers that taste like the real thing. Our mission is to drive change for a more sustainable future and kinder world... one burger at a time!

We're looking for experienced managers and leaders from the fast food / fast casual food and beverage industry to help us build an international brand that would make Singapore proud!

Key Responsibilities:

• Develop SOPs to allow the brand to expand while maintaining quality and service standards
• Assist Store managers in all aspects of their business.
• Guide Store Managers in maximizing sales and controls thus resulting in achievements of budgets.
• Work to exceed sales and targets to maximize profitability.
• Assist in the opening of new stores.
• Responsible for all aspects in the management and operations of company stores.
• Deliver on all Operational goals, focuses and KPIs.

Follow us at www.instagram.com/thegoodburgersg or www.facebook.com/thegoodburgersg

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.

Job Responsibilities

Overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, managing staff, and optimising financial performance.

• Schedule and manage employee shifts efficiently to foster a positive and motivated work environment.
• Lead and supervise restaurant staff with good training.
• Monitor and manage the restaurant budget with minimise costs and optimise profitability.
• Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
• Develop and implement marketing strategies and promotional events with the Marketing Department.
• Assist in store documentation and provide regular updates to upper management.
• Ensure excellent customer service and resolve issues promptly.
• Communicate effectively with staff, suppliers, and customers.
• Carry out any ad-hoc duties as assigned.

Job Requirements

• Best with 2 years working experience in a semi-fine dining restaurant, hospitality management and/or other related field.
• Strong leadership and team management skills.
• Ability to handle challenges and solve problems.
• Acquainted with product offerings and the F&B program.
• Familiarity with health and safety regulations and food safety standards.
• Effective verbal and written communication skills in English, fluent in Korean will be an added advantage.

Duties and Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations

• Delivering superior food and beverage service and maximizing customer satisfaction

• Responding efficiently and accurately to restaurant customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements

• Manage the external food hygiene consultant, and the resulting reports

• Assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect

• They will also take line ownership of the Corporate Event menus, signing them off seasonally, in conjunction with the Corporate Events Manager.

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Proven customer service experience as a operation manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and Peach Works

• Strong leadership, motivational and people skills

• Acute financial management skills

• B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus

Job Responsibilities

Overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, managing staff, and optimising financial performance.

• Schedule and manage employee shifts efficiently to foster a positive and motivated work environment.
• Lead and supervise restaurant staff with good training.
• Monitor and manage the restaurant budget with minimise costs and optimise profitability.
• Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
• Develop and implement marketing strategies and promotional events with the Marketing Department.
• Assist in store documentation and provide regular updates to upper management.
• Ensure excellent customer service and resolve issues promptly.
• Communicate effectively with staff, suppliers, and customers.
• Carry out any ad-hoc duties as assigned.

Job Requirements

• Best with 2 years working experience in a semi-fine dining restaurant, hospitality management and/or other related field.
• Strong leadership and team management skills.
• Ability to handle challenges and solve problems.
• Acquainted with product offerings and the F&B program.
• Familiarity with health and safety regulations and food safety standards.
• Effective verbal and written communication skills in English, fluent in Korean will be an added advantage.

The Restaurant Manager oversees and leads all activities within the assigned property to the highest level. He or she will be responsible for leading and directing the restaurant operations to ensure that the guest experience, food and beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation.

The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience.
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs.
• Manage customer complaints to build brand loyalty.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Requirements:

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience.
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience.
• Experience in menu planning and menu engineering.
• Excellent spoken and written English.
• Strong interpersonal skills and communication skills, and experience in managing large complex teams.
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge.
• Confident and meticulous.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.

The F&B Manager will be in-charge of the restaurants in Goodwood Park, ensuring that guests have the best overall experience when dining in.

Your responsibility includes:

1. Lead and manage the daily operations of the restaurant, ensuring smooth and efficient service.
2. Analyzing and planning restaurant/function rooms sales levels and profitability.
3. Manage scheduling and staffing levels to meet operational requirements.
4. Planning of Restaurant Menu menus and beverage list.
5. Recruitment, training, coaching and managing staff discipline.
6. Handle guest feedback and complaints

Requirements:

1. Proven experience in a restaurant management setting, preferably in hotels.
2. Extensive knowledge of fine dining etiquette and culinary trends
3. Adaptable to a fast paced environment
4. Passion in providing the best restaurant experience

Please be informed that only shortlisted candidates will be notified.

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

(1) Experienced in F&B operations for at least 2 years.

(2) Independent with initiative.

(3) Maintain daily and monthly reports of outlets.

(4) Preparation of profit/loss statements.

(5) Purchasing of materials if required.

(6) Sourcing for clients to rent stalls.

(7) Daily operations of outlets.

About Us

Wine Connection Group owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of over 400+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.

Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Thailand and Singapore with 81 outlets to date, and counting.

Wine Connection is looking for a Manager who is:

• on fire with passion and gratitude
• possesses excellent people and leadership skills
• takes ownership of the role, mission and vision
• remains humble, trustworthy,
• always doing what you say you’re going to do.

Job Highlights & Staff Benefits :

At Wine Connection we believe that the EMPLOYEE is our primary customer. So we have all the below to offer :

• *5.5 day work week (T&C Applied)
• Career Growth Opportunities
• Monthly incentives - KPI Based (T&C Applied)
• AWS
• Annual Performance Bonus
• Annual Increment based on Yearly Performance
• Employee discount of 15% on non-promotional items for both our F&B and Retail outlets (T&C Applied)
• Employee discount of 10% on promotional wines at our Retail outlets (T&C Applied).
• Medical Coverage
• Leave Benefit
• Work Accident Coverage
• Free Staff Duty Meals
• Birthday Gifts (Wines / Uniq Gift Vouchers etc)

Job Descriptions:

• Assists in daily operation tasks (eg: taking orders, cashiering, consolidation of daily sales, and serving food & beverages, etc) during your assigned shift to a high standard.
• Prepare and maintain a high standard of beverages.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Handle all outlet administrative duties and carry out all necessary records and paperwork on time.
• Rostering, conduct staff training, monitor staff performance, and conduct performance evaluation.

Job Requirements:

• Interest in wine of course!
• Prior experience in Food & Beverage/Hospitality is preferred
• Good management & leadership skills
• Knowledge in using F&B Operating System (POS)
• Proactive and enjoy interactions with customers
• Attention to detail and able to work well in a team
• Ability to work flexible shifts, including weekends, holidays and overtime

Our restaurant prides itself in providing excellent service to guests. Do you have the attentiveness, patience, and a positive attitude? Are you ready to join a team that rewards you individually, celebrates your team, & pours into your growth and development?

Roles & Responsibilities

• manage store operations
• lead and supervise a team of Assistant Managers, Supervisors and Crew
• ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• handle selection and recruitment of staff
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff

Job Descriptions:

1) E-commerce Key Account Management

• Drive and implement commercial plans across owned and top-tier online marketplace accounts (e.g., RedMart and Amazon).
• Achieve sales targets and stimulate growth within key eCommerce accounts, including negotiations on terms of sale, pricing, and online promotions.

2) Online Operations:

• Select the right mix of products for online sales based on market demand, target audience preferences, and competitive analysis.
• Collaborate with cross-functional teams to ensure seamless order fulfillment and timely delivery.
• Conduct accurate forecasting, monitor inventory levels, and optimize inventory turnover.
• Ensure eCommerce site optimization for navigation, secure payments, and mobile responsiveness.
• Manage compliance with contractual agreements and legal requirements, including contract renewals and negotiations as needed.

3) Digital Marketing and Social Media

• Plan and execute digital marketing campaigns on various marketplace accounts and manage corporate website, QB E-commerce site, and LinkedIn account.
• Enhance product visibility and sales through optimized product listings, manage on-site content, and develop engaging marketing content to drive customer engagement.
• Utilize UX/UI design and checkout process optimization to enhance customer experience and reduce cart abandonment.
• Employ various online marketing channels such as SEM, SEO, social media, email marketing, and content marketing to effectively reach target consumers.
• Generate reports on key eCommerce and marketing metrics, present findings to management, and make data-driven recommendations for improvement.
• Coordinate with external vendors, agencies, and partners to execute eCommerce initiatives and marketing campaigns effectively.

4) Brand Management:

• Ensure visually appealing digital assets and brand consistency across all digital touchpoints, including the website, social media platforms, and online advertisements.
• Support the team in providing excellent customer service and addressing inquiries, resolving issues, and managing loyalty programs for owned Ecommerce platforms.

Job Requirements:

• Minimum Diploma holder in Sales & Marketing / Business Development or a related discipline.
• At least 2 years of experience in an e-commerce/retail background.
• Strong understanding of digital marketing, eCommerce platforms, order management systems, and fulfillment processes.
• Familiarity with tools like Google Analytics, UX/UI design principles.
• Proficient in search engine optimization (SEO), search engine marketing (SEM), social media marketing, email marketing, and marketing automation.

Job Description

• Industry/ Organization Type: Textile and Apparel Manufacturer
• Position Title: Accounts & Finance Manager
• Working Location: North-East -Tai Seng (Walking distance from MRT to the company)
• Working Hours: 5 days / Mon to Fri: 8.30 am-6 pm
• Salary Package: Up to SGD 7000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for Listed Company financial accounting & reporting of local & offshore entities
• Review financial accounting and reporting on a monthly basis for listed entities as assigned
• Perform monthly consolidation of local and foreign listed entities
• Continuously improve and optimize financial workflows
• Prepare budget and forecast reports
• Prepare annual financial statements, quarterly GST filings, and inventory costing sheets
• Support external audit requirements
• Collaborate with tax agents and support tax filing processes
• Assist with corporate secretarial matters
• Manage government grant applications & survey submission
• Assist in Half-Year and Year-End Audit
• Analyse Business financials

APPLY NOW!!!

• Degree in Accounting / Finance
• Min. 5 years of working experience in related field
• Prior experience in a publicly listed company and a solid understanding of Taxation is a plus
• Able to manage complete sets of accounts and conduct group consolidation for multiple entities
• Proven experience in finance, including interaction with bankers and handling trade financing matters
• Proficiency in financial forecasting and data analysis
• Might require working OT during month-end or audit period depending on the situation

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65868 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Leading the team with positive attitude
• Daily sales report at the end of day shift, including attendance of staff
• To supervise and sign off beverage inventory as well as wastage record every month and submit by the end of the month.
• Manage budget and cost of food and beverage
• Scheduling of staff on duty
• Conduct daily briefing
• Training and supervising new/existing staff
• Petty cash and cash control
• Ensure that staff's food hygiene cert is up to date
• Customer complaint management
• Staff management and retention

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Applicant must have good knowledge of Restaurant operations . Day today plannigf of the activity like duty Roster ordering , handling sullpiers taing different quotations for supplies. know of North Indian cuisine is a must . Bar operations has to be a dded advantage like bar setting Cocktails promotion and Wines . If required company will send for wine training . Work with the executive chef and plan menu. inventory , portion control

to plan menu and also create a new meny every quarter . Work with other managers aa team player and also work with the executive chef to plan day today operations of the service area also kitchen.

beverage menu ,wines and cocktails is a must . Manager has to know North Indian cuisine including Tandoor and curries as well.Duty Roster of both Kitchen and restaurant with inventory control is a must.

Job ID: 18872

• Location: Telok Ayer
• Working hours: 9.00am - 5.30pm
• Salary: up to $6,500 (Depending on experiences)

Job Description

This role of a Sales and Marketing Assistant Manager is responsible for sales and marketing, handling distributors in ASEAN countries, and also being a bridge between HQ and them.

Marketing (50%)
- Support distributor’s Marketing activities.
- Boost revenue of existing products into the Singapore market with working closely with Japan HQ.
- Develop and implement the business plan and marketing strategies to drive the business growth in Singapore markets. (In the future, there is a possibility of being responsible for countries such as Malaysia, Thailand, Indonesia, etc)
- Forecast monthly sales and take action to achieve sales targets.
- Monitor and control the effective use of marketing expenses and do accrual management.
- Update and feedback on competitors' activities, new launches and promotions to ensure the competitiveness of the company's products.
- Direct and drive excellence in the execution of marketing materials, in alignment with the brand direction and brand identity guidelines.
- Implementation of Exhibition / Event / Promotion Planning PDCA management.

Sales (40％)
- Support distributor’s Sales activities.
- Building a strong relationship with customers by regularly visiting both new and existing customers, as well as understanding the market and actively pursuing opportunities for brand growth.
- Search for new customers when expanding new business.

Others (10％)
- Analyze monthly, quarterly and yearly sales and identify gaps between actual sales versus plan and take appropriate action to address any differences.
- Monthly, quarterly, and yearly sales volume and activity report creation.
- Other ad hoc tasks assigned by the Manager, MD, Japan HQ and Distributors

Job Requirement

• Minimum 5-10 years experience in the Sales and Marketing field in ASEAN countries.
• Required visit client out of office timing
• Having business-level English is necessary for dealing with counter parts, and having proficiency in Japanese (N2 or above) would be a big advantage.
• Open to overseas travel is a must
• Possess distributor management experience
• Have a passion for liquor
• Able to communicate with distributors and customers (restaurants, etc.)
• Experience working at a Japanese company, it would be advantage
• Experiences in digital marketing or new business Development (Launching a New brand, new market, New Product, and POSM) would be an advantage.
• People Management experience will be highly welcomed, but not a mandatory requirement.
• Possess good communication/negotiation skills and a stable mind of contributing to one company for a long period.
• Strong communication skills and values teamwork.
• Enjoy building relationships and engaging in communication in social environments.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18872, Assistant Manager (Sales & Marketing) ".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

• Order materials, supplies, and ingredients based on demand.
• Supervise kitchen employees and organize food orders.
• Oversee the food preparation and cooking process.
• Monitor inventory levels and perform weekly inventory for the outlet.
• Work with the operations manager to price and change menu items.
• Ensure the kitchen is clean and organized.

Requirements:

• Ability to manage kitchen personnels.
• At least 5 years of F&B experience
• it will be good if you have bakery experience.

Overview*

Alexandra Hospital, a member of the National University Health System (NUHS) cluster, is a historic site providing integrated, holistic care to patients. The hospital is a test bed for innovative care approaches in Singapore and is currently running a diverse portfolio of studies.

Job Responsibilities*

The successful candidate will be expected to support various digital healthcare research projects (e.g. incorporation of digital technologies in patient-centered virtual care models, projects in the smart ward etc.) The candidate will assist in research and grant administrative tasks, research ethics submissions, coordinating study participants recruitment, data collection, management of research data and study site files. He/she will also liaise with the relevant internal and external stakeholders to smooth the process of study recruitment and data collection, under the supervision of Research Fellow and Principal Investigator (PI).

You will be responsible for the following:

• Provide administrative support for research proposals, including formatting documents, collecting necessary signatures, and ensuring timely submissions.
• Coordinate the submission of new research ethics applications, study amendments and annual reports.
• Maintain accurate records and documentation related to research projects for the Investigator Site File, including the study logs, study approvals, and regulatory compliance, ensuring completeness and accessibility.
• Assist in research study activities like patient screening, recruitment, data collection, administering study-related assessments, monitoring patient’s compliance to their treatment and follow-up, and assist in monitoring of adverse events and safety reporting.
• Maintain the highest standard of professional conduct and record keeping in accordance with hospital policies, ethics requirements and local regulations.
• Be the point of contact between researchers and various administration departments to support the management of research projects.
• Stay updated on funding opportunities, regulatory changes, and best practices in research administration.
• Assist with any other duties of a similar nature that are delegated by the PI.

Requirements*

• A diploma with 8-10 years of work experiences or degree in social sciences, psychology, biological sciences or equivalent
• For degree holders, preferably with 1-2 years’ work experiences, fresh graduates may apply.
• Strong communication skill, ability to engage stakeholder at different levels.
• Prior research or healthcare experience would be an advantage.
• Able to work independently as well as in a team.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Details:

· Work Week: 5.5 days per week

· Work Hours: 11am - 11pm (1hour 45min break)

· Lunch & Dinner provided

· Gross Salary Range: $3,000 - $5,000

· Locations: Many outlets in Singapore

Job Scope:

· Clearing Customer Tables

· Daily Housekeeping

· Topping up Drinks / Soup

· Attend to Customers’ needs

· Managing of staff

· Managing outlet

Job Requirements:

· Strong communication, interpersonal and management skills.

· Passionate in providing excellent management and interpersonal skills.

· Able to work independently and in a team.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Primary Responsibilities

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Performs any other duties and responsibilities that may be assigned.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin