Total 3,610 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

The Assistant/ Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description:

• Oversee day-to-day operations of the outlet.
• Lead and motivate staff for excellent service.
• Plan effective shifts for adequate staffing.
• Create a welcoming atmosphere for a positive dining experience.
• Handle customer feedback and resolve issues professionally.
• Implement and maintain health and safety protocols.
• Monitor inventory levels and manage supply chain logistics.
• Responsible for the business and financial success of the outlet operations by applying knowledge in controlling costs and managing the restaurant's budget.
• Suggest and execute marketing strategies to attract customers.
• Coordinate promotional activities and special events.
• Maintain records of sales, inventory, reports etc.
• Any other duties as assigned by your superior.

Job Requirements:

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

• Basic Salary + Fixed Allowances + Incentive (UP$4800)

• Variable Bonus + Meal Provided

• Working days & hours: 5.5 Days per week: 11am – 10pm (follow roster)

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established Japanese F&B Company

Job Scope

• Oversee the service of the restaurant.
• Handling guest complaints and feedback to ensure guests satisfaction.
• Providing coaching and feedback to staffs.
• Monitoring and maintaining the operating systems of the outlet.
• Ensuring food quality and hygiene standard is maintained.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Participating in monthly physical stock take of the restaurant, including but not limited to glassware, plate and crockery.
• Developing and implementing service-related training programs.
• Monitoring inventory levels.
• Planning weekly rosters and preparing daily report.
• Preparing weekly sales report for meeting purpose.
• Reporting restaurant’s situation daily to General Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are seeking a dynamic and experienced Food Court Manager to oversee the establishment and efficient operation of a new food court. The ideal candidate will be responsible for setting up the food court, managing day-to-day operations, and leading a team of culinary and service professionals. The Food Court Manager will play a crucial role in recruiting and training staff, ensuring high-quality service, and maintaining a positive customer experience.

Responsibilities:

Food Court Setup:

• Collaborate with the project team to design and set up the food court layout.
• Coordinate with vendors and contractors for equipment installation, signage, and overall aesthetic appeal.
• Ensure compliance with health and safety regulations during the setup phase.

Staff Recruitment and Training:

• Lead the recruitment process for culinary and service staff, including chefs, cooks, cashiers, and cleaning staff.
• Develop comprehensive training programs for all food court employees.
• Conduct regular training sessions to enhance team skills and product knowledge.

Operational Management:

• Oversee day-to-day operations, including opening and closing procedures.
• Monitor food quality, presentation, and adherence to established standards.
• Manage inventory, order supplies, and ensure proper stock levels are maintained.
• Implement effective cost control measures to maximize profitability.

Customer Service:

• Foster a customer-centric environment by ensuring exceptional service standards.
• Address customer concerns and feedback promptly and professionally.
• Implement strategies to enhance customer satisfaction and loyalty.

Financial Management:

• Develop and manage budgets, ensuring financial targets are met.
• Analyze financial reports and implement strategies to improve profitability.
• Monitor and control operational costs while maintaining quality standards.

Regulatory Compliance:

• Ensure compliance with local health and safety regulations.
• Stay updated on food safety and hygiene standards, implementing necessary changes.
• Work closely with relevant authorities to obtain necessary permits and licenses.

Team Leadership:

• Build and lead a motivated and high-performing team.
• Provide guidance and mentorship to staff, fostering a positive work culture.
• Conduct performance evaluations and implement development plans.

Qualifications:

• Proven experience in food service management, with a focus on setting up and running food courts or similar establishments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of food safety regulations and industry best practices.
• Financial acumen and budget management experience.
• Ability to thrive in a fast-paced, dynamic environment.

Education and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of relevant experience in food service management.

Selected applicant will be tasked to work Mon - Fri for the initial period where the incumbent will need to assist with the setting up of of the Food Court

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

• Basic Salary + Fixed Allowances + Incentive (UP$3500)

• Variable Bonus + Meal Provided

• Working days & hours: 5.5 Days per week: 11am – 10pm / 12pm – 10pm (follow roster)

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established Japanese F&B Company

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

• Industry/ Organization Type: Textile and Apparel Manufacturer
• Position Title: Accounts & Finance Manager
• Working Location: North-East -Tai Seng (Walking distance from MRT to the company)
• Working Hours: 5 days / Mon to Fri: 8.30 am-6 pm
• Salary Package: Up to SGD 7000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for Listed Company financial accounting & reporting of local & offshore entities
• Review financial accounting and reporting on a monthly basis for listed entities as assigned
• Perform monthly consolidation of local and foreign listed entities
• Continuously improve and optimize financial workflows
• Prepare budget and forecast reports
• Prepare annual financial statements, quarterly GST filings, and inventory costing sheets
• Support external audit requirements
• Collaborate with tax agents and support tax filing processes
• Assist with corporate secretarial matters
• Manage government grant applications & survey submission
• Assist in Half-Year and Year-End Audit
• Analyse Business financials

APPLY NOW!!!

• Degree in Accounting / Finance
• Min. 5 years of working experience in related field
• Prior experience in a publicly listed company and a solid understanding of Taxation is a plus
• Able to manage complete sets of accounts and conduct group consolidation for multiple entities
• Proven experience in finance, including interaction with bankers and handling trade financing matters
• Proficiency in financial forecasting and data analysis
• Might require working OT during month-end or audit period depending on the situation

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65868 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities and Tasks

Partner with PDE, Product, PIE, Quality and Test group to drive AI transformation in Micron, enabling new insights and innovative solutions for Technology acceleration. Conceptualize, Prototype and productize innovative solutions using artificial intelligence, big data to improve/revolutionize Micron manufacturing performance in quality, product yield, test coverage and system level performance.

Participate/Lead End-to-End project teams comprising of Data Scientists, Industry 4.0 and Technical solutions team.

Provide domain insights into available data, identify gaps in existing data set, collaborate with data scientists to apply various AI techniques in providing technical solutions. Especially in the area of Assembly die pick’s system/solution.

Be the expert in Micron data sources, translate project requirements to specific available data sources, specify new requirements to Technical solutions team.

Work with solution end users to analyze related information to design & define requirements.

Provide expert functional and process guidance on system interface and capabilities.

Develop business case, including impact validation approach, ROI of potential solutions, propose & prioritize projects for implementation.

Requirement

Passion in AI and Smart Manufacturing solutions. Experience in delivering system solutions to Assembly & test of DRAM & NAND would be advantageous.

Exceptional analytical and conceptual thinking skills

Excellent Communication skills

Excellent planning, organizational, and time management skills

Prior knowledge in data science is preferred but not a pre-requisite.

Results oriented, with a growth mindset and strong dedication to identify and implement improvement opportunities

Ability to build strong interpersonal relationships, influence and manage stakeholders.

Strong Quality/Product knowledge.

Additional Job Description

Plans, manages and controls the activities of team that provides business intelligence and strategic planning support for business segments or the company at large. Leads initiatives to analyze complex business problems and issues using data from internal and external sources. Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations and plans based on company and external data analysis. Advises business leaders by providing data-based strategic direction to identify and address business issues and opportunities. Ensures that policies and procedures align with corporate vision. Selects, develops and evaluates personnel ensuring efficient operation of the function. Note: typically will be the manager of teams with Data Scientists, Business Intelligence Analysts and/or Statisticians.

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Responsibilities:

· Manage and operate the restaurant

· Analyze the financial report, handle personnel and financial reimbursement matters

· Rotate through various positions in the restaurant in the first few months to learn and understand the operations

· After 6 months, based on individual performance, have the opportunity to be promoted to a management position.

Requirements

· Attitude: Must have a good attitude towards work and people. Good service is based on a good attitude

· Optimistic, hardworking, and positive towards life and work, shining like the sun and lighting up others.

The Assistant Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Assistant Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Purpose: This role will be part of Catalyst, the in-house advertising agency of NBCUniversal’s international Ad Sales division that works with household-name clients from across the globe.

We deploy insights into our worldwide audience to develop innovative and inspiring creative solutions across the full portfolio of NBCUniversal properties – from entertainment to sports to news; from TV and digital platforms to events and theme parks.

As an Events & Experience Intern, you’ll support the event team in Asia & EMEA to deliver a range of events – live, virtual, and hybrid.

Your responsibilities may span the following areas:

• Assist in the production of various NBC Universal editorial and commercial events; support the International Events Team to develop, plan and execute strategic event programs that are targeted at senior executives and policymakers from across industries and governments.
• Communicating with vendors and partners in a timely and efficient manner in relation to Event logistics
• Assist in the audience booking process, including curating the invitation list, identifying potential audience members and acquiring attendees to our market-leading global events
• Source contact information through a variety of channels, including but not limited to desktop research, direct external outreach, relationships with internal and external partners, and acquired databases
• Source external organizations to partner with to attract their member to our regional or global events
• Communicate event details to registered attendees and build relationships ahead of the event to ensure their attendance
• Deliver departmental analysis/reporting, including help putting together presentations and post-event analysis for internal reporting purposes which in turn will influence future decisions.
• Provide global insights through market research and curating of potential audience list for event proposals
• Updating various industry event lists, documents and charts
• Any other tasks related to the organization and management of the Events as requested by Catalyst International from time to time

The Assistant Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel, specifically in Food and Beverage outlets sales. Sales segments can be sub-categorized into corporate, social events, weddings, conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to F&B events and functions in the hotel as well as the servicing of conference groups.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goal

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

1. JOB DESCRIPTION

Job Title

Restaurant Assistant Manager

Job Description & Requirements

LA D'ORO PTE LTD

DISCOVER YOUR FUTURE WITH THE LATEST

ITALIAN & JAPANESE FINE DINING RESTAURANT

LA D'ORO located at 333A Orchard Road, Madarin Gallery, scheduled to open shortly, is currently seeking suitable experienced applicants for the following positions.

SERVICING – F&B

1. Assistant Manager

Candidates Profile :-

+ Excellent inter-personal skills, highly motivated individual;

+ Excellent team player;

+ Excellent bi-lingual communication skills, both written and spoken, English and Mandarin. Japanese is an advantage but not essential.

Requirements :-

Over 3 years relevant experience in the area of Japanese fine dining restaurant;

- Assist the Senior Manager and Restaurant Manager to support and manage the entire service team of LA D'ORO.

An attractive Salary Package and Career Opportunity await successful candidates.

Only short listed Candidates will be notified.

We're now hiring a Restaurant Manager to join our growing team. If you're excited to be part of a winning team, Takagi Ramen is an excellent place to get ahead. Apply today!

Responsibilities:

- Oversees operations of the outlet, ensuring compliance with health, safety, food handling, and hygiene standards

- Motivates staff and maintains an open channel of communication between the staff and management

- Hires and trains staff

- Organizes and oversees the staff schedules

- Ensures customer satisfaction, handles and resolves customer complaints

- Manages and maintains stock inventory

- Reports daily sales

Requirements:

- Minimum 2 years of experience in Food & Beverage industry

- Supervisory and leadership skills

- Good skills with a focus on customer service

- Experienced with food handling, safety, and other restaurant guidelines - Singaporean

- Able to start work immediately

Working hours : 10am to 10pm

11am to 11pm

6 days work week

Location outlet : East area

Benefits:

- Monthly Performance Incentive

- Joining Bonus

- Annual Wage Supplement

- Flexible Working Hours

- Staff Discount

- Staff Meal

- Medical Benefits

- Career Advancement Opportunities

- Annual Leave

Islandwide Locations: Jurong West, One-North, Woodlands, Yishun, Ang Mo Kio, Marine Parade, Simei, Downtown East, Redhill

Don’t miss out this great opportunity! Whatsapp our friendly HR:

9297 8413 / 9888 9975

Responsibilities

• Spearhead and steer the seamless flow of operations.
• Monitor and optimize daily operational activities with effective workforce planning.
• Handle the allocation of daily tasks, including meticulous scheduling for technicians, taking into account their location, duties, and leave arrangements.
• Proactively assess and incorporate continuous improvements in delivery methods.
• Facilitate daily meetings at the workshop and disseminate essential updates to the team.
• Collaborate closely with technicians to tackle on-field challenges and find practical solutions.
• Establish effective communication channels with the sales team to ensure top-tier service delivery to customers, with a focus on quality equipment and skilled personnel.
• Enforce company policies and safety protocols through effective communication and implementation.
• Ad hoc duties as assigned

Requirements:

• At least a Diploma/Degree in Mechanical Engineering or equivalent
• At least 5 - 8 years of operations experience preferably from Oil & Gas industry bacground
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Position : WSHO Manager - (ECO/Local & Oversea Projects/Construction/A1 Main Con) - Up to $11,000 + Bonus
• Location: HQ at Changi | Various Project Sites
• Working hours : Monday to Friday | 8.30am to 6pm
• Salary (commensurate with experience) : Up to $11000 + Variable Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Civil & Building Construction

Main Responsibilities:

• Assist in implementation and oversee QEHS system
• Coordinate WSH programme, initatives
• Analyse data on EHS performance, condition and practices
• Resolve day to day EHS issues
• Perform regular internal audit
• Participate in site incident investigation
• Lead and coach site safety team
• Liaise with Authorities
• Any other related tasks as assigned

Requirements:

• Bachelor Degree in Engineering or Health and safety related discipline
• Possess a valid WSHO, ECO registration license
• Minimum 5 years relevant experience working as WSHO
• Minimum 10 years working experience in civil projects
• Knowledge of local regulation, code of practices especially related to EHS
• Possess own car

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

CX & Marketing Manager

Reports to: Chief Marketing Officer (day to day support for Comms

Manager)

Role type: Full Time (dependent on best candidate)

Location: Singapore (but could be remote)

About Atlas

Atlas (www.atlaslovestravel.com) is a global travel tech start-up with the purpose of enabling more people to travel in more meaningful ways. We are the source of accessible, low-cost travel. With our Air Travel Retailing and Information Platform (ATRIP), we support travel professionals to deliver more for their customers and the planet through unrivalled technology and low-cost content.

About this role and you!

We’re looking for a customer and tech-obsessed marketer to design and deliver our end-to-end customer journey automation and lead generation campaigns.

You’ll lead the CX Marketing Communications strategy, identifying opportunities to drive conversion, develop the customer lifecycle and increase customer retention. You’ll showcase your expertise in customer journey mapping throughout the entire sales funnel and developing communication frameworks. You’ll be well-versed in marketing automation, having created engaging customer journeys in a B2B environment previously, and a proven digital marketer.

You’ll be a strong self-starter, ready to take on more autonomy in your role and eager to combine your creative and technical skills to become the go-to for CX across our start-up. You’re a people person, able to communicate and influence at all levels of the organisation, a strong team player and an exceptional project manager.

Key Responsibilities

• Create and implement opportunities to deliver a best-in-class customer experience – working with product and commercial teams to connect and automate the journeys.

• Develop customer feedback loops into our customer experience and

owning the outcomes that are informed by such feedback.

• Champion our CRM and Marketing Automation operations, data, insights and automations to simplify internal processes and execute at pace.

• Draft automated communications across the journey (from lead

generation and nurture through to growth and customer service) and work with our Communications Manager to finesse copy before release.

• Become a subject matter expert for our client portal – The ATRIP Flight Deck - supporting the product team with customer insights and UI/UX best practice.

• Manage our agencies and freelancers who support our CX and automation initiatives – Salesforce consultant, Marketing Automation agency, UI/UX Designers etc.

• Monitor and enhance our lead scoring models to ensure effective handover between Sales & Marketing.

• Own and deliver global lead generation campaigns and events, leveraging Account Based Marketing and supporting our Sales teams with Social Selling techniques as required.

• Manage and optimise our lead generation channels, such as our website with digital advertising and search.

• Deliver proprietary thought leadership events in collaboration with CMO, Comms Manager, and supported by our Marketing Coordinator.

• Define and implement a robust measurement framework to monitor and measure CX and campaign success.

Key Qualifications & Experiences

You’ll have at least 5 years’ experience in a B2B marketing role, with automation and CX expertise. Ideally, you’d have some knowledge of the travel and/or technology industry but if not, a passion or interest at the least. You’re a savvy, data-led marketer with proven experience of generating and qualifying leads, and of building engaging customer journeys.

We use Salesforce CRM and Oracle Eloqua for marketing automation. You’ll be supported by agencies and freelancers, as well as our in-house Marketing Coordinator, but you’ll be expected to lead and deliver in a hands-on way. While you may not have direct experience of Eloqua, experience of building our CX and marketing campaigns in a similar enterprise marketing automation tool will stand you in good stead.

While you’re not a developer or designer, you’ll have an eye for design and a natural understanding of UI/UX best practice. We’re building our AI capabilities also, so any knowledge of emerging technologies and AI is welcomed.

You are:

• Organized, with exceptional attention to detail.

• Open, honest and self-aware – you’re not afraid to say you ‘don’t know’ but are just as fearless about speaking up when you know you’re onto something that’ll make a difference.

• Communication is your thing – you can deal with people at all levels, from all walks of life and with varying skills and communication styles. You have an eye for design but you’re just as comfortable with writing copy.

• Strong project manager, able to articulate the purpose and plan, but not too precious to roll up your sleeves and get on the tools to deliver.

• Fun and engaging (but not in an office-gossip type of way).

What you’ll get from us…

In return, we’re excited to offer you:

• Equal opportunities within a purpose-led, ethical business – we believe travel has the ability to create more acceptance and inclusion in the world.

• Career progression – we’re a start-up with big ambitions. If you’re a star performer, we’ll invest in your future leadership. Our structure is flat and you’ll get access to everyone, including our leadership team and CEO.

• A fun and engaging culture. We work hard and are dedicated to our goals, but we’re also all about our people – we want you to have fun at work and work on projects that don’t just deliver profit but help make the world of travel a more ethical and sustainable industry for everyone.

• A competitive salary and future opportunities that only come from a high performing start-up.

If you are up for the challenge, please email us at [email protected] us a bit about yourself and why you are motivated to apply for this role, and please attach a recent (and relevant!) CV.

Responsibilities:

Work with Chief Corporate Officer and the team to manage the company’s Corporate Communications, Branding, Marketing and Investor Relations functions, including, but not limited to the following:

• Formulate internal and external communications strategies, develop relevant communications materials including press releases, presentations, websites and corporate collaterals, and manage both traditional and digital communication channels.
• Build long-term relationships with key stakeholders, strategic partners, investment community and the media.
• Brand guardian to promote the Company’s image and support regional teams in communications, marketing events and project launches.
• Plan, organise and execute large-scale corporate events, and drive corporate-level corporate social responsibility engagements and campaigns
• Assist in special projects when required.
• Any other duties assigned.

Requirements:

• Degree holder, preferably in Mass Communications/Literary Arts/ New Media/Marketing or equivalent.
• At least 6 years of relevant working experience in dealing with corporate communications and media.
• Exceptional communication, writing, copywriting and editing skills with strong critical thinking skills.
• Strong command of English
• IT Savvy, in-tune with digital economy and familiar with managing digital public relations platforms.
• Proficiency in Microsoft PowerPoint and Adobe Illustrator and Photoshop (photo and video editing skills are an asset).
• Outstanding event organisation and planning skills.
• Good artistic flair and familiar with executing Corporate Identity, Advertisements and Corporate Collaterals.
• A team player who is mature, meticulous, dedicated, enjoy challenges and able to multi-task.

Your role

Are you a communications professional with a technology bent? Do you have expertise in promoting growth, products, and business stories? Are you experienced in managing a communications team?

At UBS, we re-imagine the way we work, the way we connect with each other – our colleagues, clients and partners – and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative.

The Group Operations & Technology Office (GOTO) APAC is looking for a Communications, Branding and Content Manager who will:

• raise GOTO Brand Awareness through strategizing and leading the creative team to deliver on agreed initiatives and ensure continuous improvement
• deliver engaging content and measure its effectiveness. Collate and publish the regional view for people and culture initiatives
• enhance brand value through data driven analysis, trending feedback cycles and develop initiatives for continuous improvement
• be responsible for the development of the team using a coaching approach to mentor, train and develop
• activate key influencers, educate global teams and relentlessly promote GOTO APAC both internally and externally

Your team

GOTO in APAC is a 2500+ strong diverse workforce present in 12 locations that require clear and concise information to allow them to understand the GOTO brand and adapt to any changes expected of them.

You will be located in Singapore, managing the GOTO APAC Communication, Branding and Content team. Depending on the topic and the need, we drive strategic initiatives, coordinate regional projects whilst seeking alignment with our global stakeholders.

Your expertise

• experience in brand marketing and/or communications team management roles
• strong understanding in managing content creation for use across a range of communications channels / countries
• experience in writing interesting and accurate articles from a variety of sources e.g. people and culture initiatives
• internal communications experience is highly desirable
• demonstrated skill in data driven analytics to target areas for focus / improvement
• excellent organizational, problem solving skills in a fast and agile environment
• ability to communicate and influence all levels of management in a clear, concise manner

Responsibilities of a Restaurant Manager:

• Coordinate daily front and back-of-house operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant's image and suggest improvements.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on revenues and expenses.
• Promote the brand in the local community.
• Recommend ways to reach a broader audience.
• Train employees on customer service practices.
• Implement policies for future restaurant operations.

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

JOB SUMMARY

The Asst Manager / Manager of SSHWS Active Aging & Senior Care Centre is responsible for delivery, maintaining and increasing the efficiency of the service. It is his/ her responsibility to supervise, train, motivate team, manage programs/ activities, strategize process improvements and deliverables, among other things.

Play a crucial role in ensuring the delivery of high-quality healthcare services to the elderly population within the facility. This position requires a dynamic and experienced leader who will oversee, strategize, plan, review activities, manage a team of healthcare professionals, and collaborate with community partners to promote the health and well-being of elderly residents.

KEY RESPONSIBILITY AREAS

Leadership

• Provide leadership and expertise to ensure the delivery service model & desired outcomes.
• Oversee and participate in the development, implementation, and evaluation of plans.

Team Management

• Supervise and lead a team of healthcare professionals, providing guidance, support, and achieve optimal performance.
• Foster a positive and collaborative work environment, promoting professional development and continuous learning.
• Conduct regular team meetings to discuss client care, address concerns, and share best practices.

Quality Assurance

• Implement and monitor quality assurance programs to maintain high standards of care.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with healthcare regulations and best practices.

Collaboration

• Collaborate with other healthcare professionals, including physicians, therapists, and support staff, to provide comprehensive care for residents.
• Participate in interdisciplinary meetings to discuss and plan resident care.
• Proactive in seeking collaboration internally across SSHWS services & external parties.

Education and Training

• Develop and conduct training programs for staff to enhance their skills and knowledge.
• Stay updated on the latest healthcare trends, guidelines, and technologies relevant to elderly care.

Communication

• Maintain open and effective communication with residents, their families, and staff members.

Budget Management

• Work collaboratively with the finance department to manage budget efficiently.

Other Qualities

• Sharp business mind and proven success in productivity.
• Skilled in people management
• Proficient in IT and finance
• Excellent leadership and communication skills.
• Familiarity with healthcare regulations and compliance standards in Singapore is an advantage.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Diploma & above
• Minimum of 5 years of relevant experience, with at least 2 years in a supervisory or managerial role.

• Work closely with the Management and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management.
• Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.
• Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.
• Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the F&B outlet’s revenue.
• To be actively involved in the advertising and marketing of the F&B outlet, and to work closely with the Marketing and Banquet teams.
• Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.
• To provide excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers.
• Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.
• Manage the training and management of staff, including conducting daily staff briefing and staff discipline.
• Work closely with the Kitchen Head Chef and the Kitchen team to ensure timely delivery of quality food.
• Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times.
• In charge of cash management of daily accounts, in liaison with the Accounts Department in the Head Office.

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Job Scope:

-Motivate the staff and maintain an open channel of communication between the ground staff and the management.

- Ensure all staff are following the company’s SOPs

- Ensure smooth operations of the restaurant including working on the ground in the various roles (service crew, ramen chef, dish washer) as necessary.

- Training staff in each of the roles needed in the restaurant

- Stock taking, ordering with suppliers and ensuring no Out of Stock items

- Working with the Operations Manager to solve any issues which arise at the outlet

- Reporting the daily sales and ensuring proper cash handling

- Scheduling staff rosters

Requirements:

• Able to work in a fast-paced environment
• Self-motivated and willing to learn
• Experience in FnB is an advantage
• Able to handle and taste pork
• Friendly, able to work in a team
• Must be willing to work nightshift (Midnight Shift Allowance of $20/shift)
• Preferably able to start work immediately

Working Hours and Salary:

• 6 days 10hr / $3,600 to $5,000

Most common shift: 10am to 10pm / 11am to 11pm (2hr break)

Benefits:

- Monthly incentive bonus

- No MC Bonus

- Wellness Bonus

- Annual bonus

- Hospitalisation and Surgery Insurance

- Good career advancement opportunities

- Annual leave

- Paid medical leave

Interested, please WhatsApp: 92978413