Total 4,703 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Benefits: AL, Medical Leave, Incentive

Requirement:

Integrity and responsibility

At least five years relevant experience in a similar capacity, especially speakeasy bar

Job Description

-Lead the team and manage team’s morale.

-Maintain safety and hygiene standards.

-Ensure guest satisfaction and handle guest complaints.

-Manage and coordinate to ensure smooth service performance.

-Manage any troubleshooting at outlet level and make decision at supervisory level.

-Coordinate with marketing executive for promotional event.

-Staff training of new/existing staff.

-Communicate with team through regular briefing about the standards and business requirements to be delivered.

Roles & Responsibilities :

We are looking for a results-driven & motivated Senior Restaurant Manager to meet sales by directing a team of competent staffs to achieve the restaurant’s goals and KPIs.

His main responsibilities not only involve in day-to-day hands-on operations, but hiring and training competent staffs, overseeing kitchen operations, curate menu for events enquiries and motivating the team to achieve sales results.

This senior position must have more than 10 years’ experience in managerial role in order to lead, manage and direct a team of Front-of-house and Back-of-house. Capable of multi-tasks roles to operate the restaurant efficiently and productively with results and manpower. Creative marketing ideas, mindset and have business acumen to propose sales and marketing strategies in order to execute into results.

Operations :

· Managing and overseeing daily operations and ensuring compliance with SOPs practise in the company.

· Overseeing opening and closing teams.

· Manage and train FOH staffs on customer satisfaction to boost up and sustain good reviews for more return customers in view of service, ambient and experience.

· Manage and ensure BOH’s quality of food, plating and food cost are within the cost of goods margin.

· Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure.

· Manage, coordinate and execute seamlessly with Sales, FOH & BOH teams on big group events, Private Function events and Corporate events.

· Fine tuning of SOPs in FOH’s service and BOH’s recipes & quality.

· Overseeing and stand-in as Restaurant Chef during Chef’s absence.

· Working closely with Chef’s on 6 monthly new menu and create menu for events and group parties requirement.

Admin :

· Work with Admin and Finance to ensure the AR/AP invoices are reconcile for month-end P&L data.

· Supervise & oversee Inventory count for Service and Kitchen and account for zero discrepancy of inventory.

· Reporting to Company Directors in monthly Management Meeting

Hiring & Traing :

· Always re-visit for re-learn & re-train of FOH & BOH on SOPs and up-to-date F&B trend and knowledge.

Sales & Marketing :

· Achieve monthly KPIs of sales target.

- Propose monthly promotion for food and beverage sales to achieve sales target.

· Direct staffs on weekly photo taking for social media posting.

Pre-Requistes :

· Minimum a Diploma in Hospitality and Management

· 8~10 Year as an Italian Chef and 3 years in Restaurant Managerial role

· Willing to work 6-day week.

Design Collection Denmark (previously MJ Group) was founded in 2006 in Singapore, when the company took over the ownership and retail operations of the Bang & Olufsen Grand Hyatt flagship store. Since then, the company has expanded to include additional retail stores, operating across South East Asia, Australia New Zealand and Europe.

Our core pillars are built around providing a strong distribution network through our strengths in marketing, sales and effective point of sale solutions, allowing our partners and portfolio of brands to focus on growth, without compromising on their unique DNA and heritage.

Today, we have three offices strategically located in Singapore, Denmark and Australia, supporting our retail networks and contract markets globally. The team works closely across departments, with flexibility, transparency and creative, to stay relevant in these ever-changing times.

Job Description – Bang & Olufsen Customer Service Coordinator

• Attend to customers’ enquiries over the phone, WhatsApp, email and walk-in
• Provide technical assistance/support to customers (training will be provided)
• Support and work closely with the installation and service team
• Manage installation and service appointments
• Liaise with Sales Support and Sales to schedule product installations
• Manage service centre and stock inventory
• Process warranty and claim submission
• Maintain and update after sales service jobs in POS
• Ensure compliance with company standard procedure to deliver excellent service
• Keep up to date with all procedures, products and services of the organisation
• Perform related administrative duties as required
• Any other ad-hoc task as assigned by Regional Service Manager

Requirements:

• Service minded (comfortable with after sales service)
• Be organised, focused on quality and pay attention to details
• Professional appearance and demeanour
• Possess a cheerful and outgoing personality with a high level of self-motivation
• Microsoft proficient
• Fluent in English and preferably Mandarin
• Only Singapore Citizen, P.R or Malaysian may apply for this role
• 5 days work week (Mondays – Fridays)

Working Hours:
Weekdays: Monday – Friday, 8:30am-5:30pm

Locations:

Service Centre Backoffice

215 Henderson Road #01-01, S(159554)

This role will report to our Regional Service Manager based in the same office.

If you are interested in this exciting position, please submit your detailed resume, current and expected salary and date of availability.

We look forward to hearing from you!

Working hours: 6 Days Work Week -10hrs/day (2hrs break in between)

Salary up to $6000-$8000

Experience: Prior experience as Senior/ Restaurant Manager in Chinese restaurant

- Oversee overall day-to-day operations in the Dining Hall area, Pantry and Stewarding sections

- Handle customer feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively

- Manage restaurant inventory levels, handling purchasing of necessary items when necessary

If interested, please send your resume to 88109109. Thankyou.

EA License No: 21C0626

EA Personal Reg No: R23118433

- Remuneration: Up to $9,000 Basic + Transport & Mobile + Commission
- MNC
- Excellent benefits & work culture

Responsibilities:

• Leading the Sales & Marketing in Singapore, reporting to the GM
• Build and maintain key client accounts
• Business development new client from new market regions
• Forecast and achieve sales volume in Asia Pacific region

Requirement:

• At least 3 corporate sales experience in the Flavors or Fragrances industry
• Bilingual in English & Chinese to liaise with Chinese speaking counterparts

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd

50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

EA License Number: 10C3804

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 6950 9757

• Meet and greet customers and organise table reservations
• Handle customer feedback and enquiries
• Schedule duty-roster for all staff
• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained.
• Attend any Food & Beverage meetings and briefings as and when required
• Ensure effective lines of communication are in place at all levels.
• Provide training and coaching for staff and ensure procedures are being followed
• Any ad-hoc duties assigned

Job Requirement:

• Relevant experience preferred
• Good interpersonal, communication and organizational skills
• Able to work on weekends/shift/PH
• Welcome Singaporean, SPR, WP

Working Location: Islandwide

Interested applicants please click "Apply Now" or send your resume to [email protected] or whatsapp +65 86907601

Responsibilities:

• Leading the team members to deliver the highest quality of service to the guests.
• Responsible for the financial performance of the restaurant
• Responsible for preparing weekly reports for management.
• Inform the management of any matter concerning the execution of the restaurant operations
• Ensure all internal procedures are set up and execute accordingly
• Ensure the appearance and maintenance of the restaurant is at the highest level.
• Ensure that a high standard of service is delivered at all times.
• Handle escalated complaints and report all issues and complaints to the management.
• Make hiring and termination recommendations to management.
• Support and cooperate with other functions to ensure maximum guest satisfaction
• Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
• Plan, organise and allocate the team for the setup and execution of functions and events.
• Conduct daily and weekly meetings to enforce good communication within the team.
• Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
• Address all matters diplomatically and fairly.
• Always be aware of competitors, including their pricing and promotions and propose to management.
• Be fully aware of the licensing regulations and abide by these rules.
• Be fully aware of fire and safety regulations.
• Ensure the restaurant is functioning to maximum capability and organising regular training
• Coordinate all marketing requirements by Company.

REQUIREMENTS:

• Minimum 8 years of relevant experience with 4 years in a managerial role
• Diploma/Degree in F&B / Hospitality or equivalent qualifications
• Acute financial management skills, strong business acumen and leadership skills
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi tasks and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Ability to thrive in a challenging environment
• Strong public relations skills for both internal and external

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Restaurant Manager to join our pre-opening team.

Job Purpose

The Assistant Restaurant Manager is responsible for:

• Assisting the Restaurant Manager in all the Restaurant Operations
• Managing the daily operations of the restaurant
• Mentoring and coaching of all FOH staff to achieve the objective of providing the highest level of customer service
• Performing as an effective link between management and staff

Principal Accountabilities

• Ensures the efficient and profitable management of the restaurant.
• Contributes to management and department meetings.
• Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary.
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant internal and external areas
• Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Assists in the restaurant staff working schedules
• Establishes rotation schedule of new employees and trainees
• Motivates and develops staff, in order to encourage their professional development
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

• Works closely with Restaurant Management and supervisors to ensure the delivery of information
• Coordinates with different departments in the Restaurant to guarantee effective communication and to ensure information transmission at all times
• Interacts with customers to follow-up on their satisfaction, requests, and complaints

Knowledge, Skills, and Experience

• BA degree in Business Administration, or a Hospitality Degree from a reputable University
• Minimum 5 years of experience in similar positions in a high-volume, fast-paced restaurant
• Fluent in English
• Excellent computer skills, especially in Microsoft Windows applications
• Excellent Interpersonal, communications, presentation, and marketing skills
• Outstanding customer service skills
• System oriented
• Positive and energy level
• Highly cooperative team spirit
• Problem-solving skills

Physical Requirements of the job

The job of the Assistant Restaurant Manager may require long hours, covering different shifts and working during public holidays

Our client is a well-established market leader in the F&B industry. They are looking for a Restaurant Assistant Manager assist their team for the next phrase of their business. They are located in Central – easily accessible.

Duties:

• Responsible for planning, coordinating and running the daily restaurant operations.
• Responsible for creating a positive guest experience and handle customer’s request professionally and promptly.
• Responsible for coordinating all reservations to ensure optimum capacity.
• Responsible for handling complaints or feedback concerning food and service.
• Responsible to ensure compliance with sanitation and safety regulations.

Requirement:

• Minimum 3 years of experience in managing a restaurant

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description & Requirements

You will be reporting to the GM, responsible to manage all F&B day-to-day operations within budget guidelines. Maximize sales & revenue through customer satisfaction and employee engagement.

Responsibilities :

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Lead, training and motivating staff. Emphasis on life-long learning and teamwork within and across departments
• emphasize and comply with all food, health and safety regulations
• Ensure all food outlets are managed well by the respective team members.
• Reinforce with all outlet managers a flexible work force arrangement on multi-skilling and multi-tasking to ensure maximization of resource allocation.
• Analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• Create and execute marketing strategies, promotions, events to attract and retain patrons to optimize revenue and profits.
• Perform tasks that are assigned by the immediate superior

Requirements :

• Minimum a Diploma, Advance Diploma in F&B Services Management/Hospitality Management or equivalent
• At least with 5 years relevant experience in the hospitality field
• Strong communication and leadership skills
• Working knowledge of various computer software programs such as MS Office, POS.
• Posses a certificate of FSMS will be an added advantage
• Results oriented and service-mindset

Only Singaporeans may apply

We regret that only short listed candidates will be notified.

Vacancy: Restaurant Manager #SGUnitedJobs (Non-Halal) [Somerset]

Salary: $3,000 – 4,500 (Negotiable)

Job Descriptions:

· Assist in managing restaurant operations to meet the standard of food quality & safety, great customer services and hygiene.

· Assist in maintaining restaurant inventory record

· Achieving sales target & ensuring profitability of the restaurant

· Understand guest’s requirement

· Ensure Opening & closing duties follow restaurant’s SOP

· Handling customers’ complaints

· Others ad hoc task when needed

Job Requirement:

· Min 5 years’ experience in food services

· Able to work on flexible schedule

· Reliable & punctual

· Enthusiastic & keen to learn

· Positive Attitude

· Able to create warm & friendly atmosphere

· Full of energetic & spirit

· Able to work on weekend & PH and working hours may vary in accordance to opening hours

· Weekly rotation

Staff Benefit:

· Medical benefit

· Insurance benefit

· Sales incentive

· Zero MC award

· Staff discount

· Good career development

· Staff meal provided

JOB DESCRIPTION

· Oversee Logistics & Inventory Management (Wholesale – Fruits & Vegetables)

· Responsible for inventory/stock management from storage, sorting, packaging and deliveries of fruits and vegetables.

· To perform any other duties as and when assigned.

JOB REQUIREMENTS

· Diploma holder and above

· Proficient in Microsoft Office.

· Minimum 3 years’ related experience.

ADDITIONAL REQUIREMENT:

· All shortlisted applicants will need to be pre-interviewed. Pre-interviews will be recorded for our internal reference

· All shortlisted applicants will be required to submit a short introductory video for the Client’s consideration and DISC Personality Test.

ADDITIONAL INFO:

· Working hours and days: Monday to Friday (44 hours/week)

· Date of commencement: Immediate

· Working location: Chinatown (Near Outram/Chinatown MRT)

Interested applicants may apply via www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notified

Lic 95C4455

Responsibilities:

Work with Chief Corporate Officer and the team to manage the company’s Corporate Communications, Branding, Marketing and Investor Relations functions, including, but not limited to the following:

• Formulate internal and external communications strategies, develop relevant communications materials including press releases, presentations, websites and corporate collaterals, and manage both traditional and digital communication channels.
• Build long-term relationships with key stakeholders, strategic partners, investment community and the media.
• Brand guardian to promote the Company’s image and support regional teams in communications, marketing events and project launches.
• Plan, organise and execute large-scale corporate events, and drive corporate-level corporate social responsibility engagements and campaigns
• Assist in special projects when required.
• Any other duties assigned.

Requirements:

• Degree holder, preferably in Mass Communications/Literary Arts/ New Media/Marketing or equivalent.
• At least 6 years of relevant working experience in dealing with corporate communications and media.
• Exceptional communication, writing, copywriting and editing skills with strong critical thinking skills.
• Strong command of English
• IT Savvy, in-tune with digital economy and familiar with managing digital public relations platforms.
• Proficiency in Microsoft PowerPoint and Adobe Illustrator and Photoshop (photo and video editing skills are an asset).
• Outstanding event organisation and planning skills.
• Good artistic flair and familiar with executing Corporate Identity, Advertisements and Corporate Collaterals.
• A team player who is mature, meticulous, dedicated, enjoy challenges and able to multi-task.

We are looking for a results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours.

Restaurant managers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff, and gathering feedback from customers.

To be successful as a restaurant manager you must have excellent interpersonal skills as well as experience in a restaurant environment. A good restaurant manager is able to multitask and remain calm in stressful situations.

Restaurant Manager Requirements:

• A high school qualification or equivalent.
• Experience working in the restaurant industry.
• Excellent interpersonal skills.
• Bookkeeping knowledge.
• Ability to professionally address customer complaints.

Our client is a 4 star hotel located at Central Singapore, looking for a Banquet Assistant Manager to join their team.

Benefits

• 14 Days Annual Leave
• $450 Flexible Benefit

Key Responsibilities Areas

· To ensure the services of the Banquet are upheld to the service standards.

· To check all the function rooms daily before the opening hours to ensure that they are ready for business.

· To work closely with all the Chefs and the Stewarding Supervisor to ensure all activities in all the outlets are well coordinated and carried out according to the event orders.

· To train and educate all the Banquet Staff to ensure that they are competent in carrying out their duties.

· To attend to all VIP guests attending events and functions.

· To report to the F&B Manager of any operational problems and recommends solutions to the problems.

· To ensure all events have sufficient manpower to cope with the day-to-day operations.

· To maintain a good relationship with guests.

· To motivate subordinates to deliver high level of service standards.

· To carry out special projects or to perform additional duties in other areas which may be assigned.

· To ensure that the Supervisors and Captains are well-versed with the fire protection procedures.

· To carry out any other related duties may be assigned from time to time.

Requirements

· Diploma in Food & Beverage Management or equivalent.

· Minimum 2 years of F&B management experience, preferably in hospitality sector.

· Good working knowledge of POS system will be advantage.

· Proficiency in Microsoft Word, Excel and Outlook.

Submit your resume (Word format) to [email protected] or,

Text wa.me/86474090

Talents@Work Pte Ltd (21C0501)

Lin Shu Shu (R22109227)

Industry

Food courts, coffee shops and canteens (with mainly food and beverage income)

Job Title

Assistant Restaurant Manager

Occupation

RESTAURANT MANAGER

Job Description & Requirements

Job Descriptions & Remuneration

- Asst Restaurant Manager

- Working days: Sunday to Friday (off on Saturdays & PHs)

- Working hours: 9.00am to 6.30pm (inclusive 1hr break)

- Basic Salary: S$3600– S$4200 (take home)

- Meals: Provided

- Accommodation: Provided/ Subsidised

- Job scopes: Primary roles - Managing digital & social media marketing -updating website, FB, IG, TikTok, online menu, outlet promotions planning & marketing materials, manage customer database. Secondary roles - Liaison with suppliers, daily sales closing, including roles of service crew ie. counter serving, food packing, cashier, clearing & cleaning, stock taking, booking for delivery drivers

- Working location : Kallang (accessible by MRT & buses)

- Annual leave entitlement per year: Per MOM (7 days)

- Probation period: 3 - 6 months

- Others: Subsidised accommodation allowance

Candidate to possess strong ability to manage digital & social media marketing, email correspondence, maintain records of customer database, Microsoft office skills.

Interested candidate to provide CV with work experience. To include a self-intro, marital status, current place of stay, family members, career objectives, personal strength & weaknesses, hobbies, computer IT & social media skills.

Our client is a well-established market leader in the F&B industry. They are looking for a Restaurant Assistant Manager assist their team for the next phrase of their business. They are located in Central – easily accessible.

Duties:

• Responsible for planning, coordinating and running the daily restaurant operations.
• Responsible for creating a positive guest experience and handle customer’s request professionally and promptly.
• Responsible for coordinating all reservations to ensure optimum capacity.
• Responsible for handling complaints or feedback concerning food and service.
• Responsible to ensure compliance with sanitation and safety regulations.

Requirement:

• Minimum 3 years of experience in managing a restaurant

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Strategize, coordinate, oversee, and schedule day-to-day operations in alignment with sub-departmental structures.
• Support in attaining business objectives.
• Prepare quotations for parts sales.
• Follow up with customers to finalize orders, ensuring receipt of purchase orders prior to delivery.
• Monitor operational performance and devise strategies to achieve desired outcomes.
• Provide guidance and leadership to operational teams.
• Address service-related employee issues or grievances and uphold a high level of departmental motivation.
• Plan and coordinate logistical matters within sub-departments.
• Offer 24/7 customer support via telephone and on-site attendance.
• Foster strong customer relationships through timely client visits.
• Coordinate training sessions for clients or within the customer service team.

Requirements:

• Minimum Diploma
• Experience in service team / customer service team
• Good communication skills

Kindly email your resume in a comprehensive Word format to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Samuel Goh

EA License Number: 22C1430

Registration Number: R23112614

1. JOB DESCRIPTION

Job Title

Restaurant Assistant Manager

Job Description & Requirements

LA D'ORO PTE LTD

DISCOVER YOUR FUTURE WITH THE LATEST

ITALIAN & JAPANESE FINE DINING RESTAURANT

LA D'ORO located at 333A Orchard Road, Madarin Gallery, scheduled to open shortly, is currently seeking suitable experienced applicants for the following positions.

SERVICING – F&B

1. Assistant Manager

Candidates Profile :-

+ Excellent inter-personal skills, highly motivated individual;

+ Excellent team player;

+ Excellent bi-lingual communication skills, both written and spoken, English and Mandarin. Japanese is an advantage but not essential.

Requirements :-

Over 3 years relevant experience in the area of Japanese fine dining restaurant;

- Assist the Senior Manager and Restaurant Manager to support and manage the entire service team of LA D'ORO.

An attractive Salary Package and Career Opportunity await successful candidates.

Only short listed Candidates will be notified.

F&B Service Crew cum Cashier

Job Description & Requirements

F&B Service Crew cum Cashier

$2300

5 working days per week

11 hours per day (included 1.5 hours break)

47.5 working hours per week

Working Location: Island wide shopping mall

Responsibilities:

· To greet customers and provide good customer service

· To have good product knowledge (training provided)

· To ensure overall cleanliness of the shop at all times

· To perform duties at the cashier, ensuring that payments are charged correctly

· Perform other related tasks as assigned by managers and supervisors

Requirements:

· No Experience required, training will be provided

· Candidates who possess a Basic Food Hygiene certificate will have an added advantage.

· Team player, with a good learning attitude

Vacancy: Assistant Restaurant Manager #SGUnitedJobs (Non-Halal) [Somerset]

Salary: $2,600 – 3,000 (Negotiable)

Job Descriptions:

· Assist in managing restaurant operations to meet the standard of food quality & safety, great customer services and hygiene.

· Assist in maintaining restaurant inventory record

· Achieving sales target & ensuring profitability of the restaurant

· Understand guest’s requirement

· Ensure Opening & closing duties follow restaurant’s SOP

· Handling customers’ complaints

· Others ad hoc task when needed

$2700 to $3000

5 days work

50 working hours per week

Job Description

• Stir fry dishes according to company’s standards
• Take charge of daily operational matters to ensure smooth flow of operations
• Manage staff duty roster and assign duties
• Ensure staff compliance to Company Standard Operating Procedure (SOP)
• Conduct orientation and training for new staff
• Order and manage inventory from suppliers
• Enforce good hygiene practices and upkeep cleanliness standards
• Manage customer complaints and ensure customer satisfaction
• Any other ad-hoc duties assigned by superior

Job Requirements

• At least 2 to 3 years of relevant F&B managerial experience
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Job Responsibilities:

• Greet customers and assist them in a friendly and professional manner.
• Process bakery purchases, including handling cash, credit cards, and other forms of payment.
• Maintain a clean and organized checkout area, including displaying promotional materials.
• Adhere to all food safety and sanitation guidelines.
• Collaborate with bakery staff to ensure efficient workflow and customer satisfaction.
• Handle customer complaints or escalate them to the appropriate department when necessary.

Job Requirements:

• Full time & Part time allowed
• Able to communicate in English & Mandarin (to handle enquiries from Chinese speaking clients)
• Singaporean preferred

Responsibilities

· Greet and escort customers to their tables

· Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

· Inform customers about the day’s specials

· Offer menu recommendations upon request

· Communicate order details to the Kitchen Staff

· Serve food and drink orders

· Check dishes and kitchenware for cleanliness and presentation and report any problems

· Arrange table settings and maintain a tidy dining area

· Collect bill payments

· Carry dirty plates, glasses and silverware to kitchen for cleaning

· Follow all relevant health department regulations

· Provide excellent customer service to guests

Requirements

· Proven work experience as a Waiter or Waitress

· Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)

· Basic math skills

· Attentiveness and patience for customers

· Excellent presentation skills

· Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

· Active listening and effective communication skills

· Team spirit