Total 4,549 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Job Responsibilities

Primary Responsibilities and Duties (80%)

• To drive and support new services.
• To establish and revise workflow(s) to streamline with changes on the ground operations.
• Annual finance budgeting for CAPEX and OPEX items for Haematology and Stem Cell Lab (SCL).
• Seek approvals for unbudgeted CAPEX and OPEX requests where needed.
• Ensure purchases are appropriate and timely.
• Ensure smooth implementation and operations of the Haematopoietic Stem Cell Transplantation & Cellular Therapy Program.
• Establish and review agreements with other institutions for service provision and/or engagement.
• Seek external budget funding for new program/pilot project.
• Ensure financial efficiency and proper cost recovery for stem cell transplant related services.
• Be the single point-of-contact (SPOC) for Division of Haematology

Secondary Responsibilities and Duties (20%)

• Assist with internal and external audits relating to facilities of the Haematopoietic Stem Cell Transplantation & Cellular Therapy Program.
• Give guidance and mentor junior/reporting staff.
• Provide secretariat support for the regular meetings and other meetings, where needed.
• Perform any other duties as assigned by supervisor.

Job Requirements

• Bachelor degree from recognised institution with 3-5 years of leadership experience.
• Proficient in Microsoft programs i.e. Microsoft Word, Excel, Powerpoint etc.
• Able to work in fast paced environment independently and in team.
• Positive and self-motivated
• Good written and communication skills
• Good organizational and analytical skills

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23946

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Restaurant General Manager Job Responsibilities: To ensure that guests are fully enjoying their visit to the restaurant, the restaurant manager directs and motivates the service staff to ensure that guests are having a great time. Including relatable job responsibilities in your restaurant general manager job description helps attract talented candidates. Some examples include:

• Establishes restaurant business plans by surveying restaurant demand.
• Meets restaurant financial objectives by developing finances.
• Attracts patrons by developing and implementing marketing, advertising, and public and community programs.
• Controls purchases and inventory by meeting with the account manager.
• Maintains operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings.
• Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, and training.
• Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests.

Job Responsibilities:

· Oversee and manage the restaurant operational and manpower planning

· Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits

· Analyse and report weekly on stock control, sales and profits to ensure accurate and timely financial tracking

· Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their experience

· To constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly

· To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation

· Perform other duties as assigned by Management

Job Requirements:

· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Food & Beverage Services Management or equivalent.

· At least 3 Year(s) of working experience in the related field is required for this position.

· Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.

· Adequate knowledge of organizational effectiveness

· Able to work in fast pace working environment and shift schedule (including Saturday, Sunday and PH)

Project Manager (Process & Construction)

Occupation Manager, Project (process & Construction)

Job Description & Requirements

Nstyle Pte Ltd is looking for a competent Project Manager cum Manager (P&C Manager) for Process & Construction and industrial projects in island wide. The project manager is responsible for and required to be the core interface with the Team in support of our Client, and to ensure the highest level of service to our Client. The project manager will oversee, monitor and coordinate the project to ensure it is completed on or before time, to budget and to the specified quality standards.

From our Singapore office we currently provide a range of project management services to International Corporations and Government entities including the following:

• Strategic Project Definition and Advisory Services;

• Client Representative Services;

• Due Diligence studies;

• Cost and Budget;

• Planning and Programme Management;

• Project Management;

• Design Management;

• Procurement Management;

• Construction Management;

* Management handling with upgrade;

* Management control c/w procurement and overall projects team;

Job Responsibilities:

The role involves the execution of duties to the highest possible standards. Your primary responsibility will be to lead and perform all of the activities necessary to plan, procure, manage and administer all issues related to power & construction and industrial site work.

Your duties will involve working closely with project staff and contractors across multiple technical disciplines requiring the supervision of numerous simultaneous tasks to meet very specific and immovable milestones. You will be privy to confidential information by necessity.

You will treat all such information with the highest levels of confidentiality and will perform your role with integrity and honour at all times.

It is expected that the P&C Manager’s role will require, but not be limited to the following key functions:

• Planning/Scheduling

• Implement a high-level effective project management framework and method statement, incorporating necessary review processes as required

• Review the master programme and other reports to ensure timeline is met

• Secure resources, suppliers, product for the Client as required

• Monitor the design, construction, and dismantling programme and identify opportunities for improved delivery

• Risk Management

• Proactively identify potential problems, conflicts, design and delivery issues using risk management tools and skills to mitigate impact on the project

• Identify Health and Safety issues and to report as per procedure

• Site, Oversee the effective operation of the activities related to the P&C Contracts through conducting regular site visits and quality checks

• People, Manage and direct the P&C team to provide overall superintendence and ensure that the project team staff, contractors, etc., work well and provide a supportive environment for the achievement of the project

• Holding weekly staff meeting with P&C team, monitoring and reviewing staff working hours and writing performance reviews for P&C staff

• Contract Management • Negotiate and convert contracts as required by the project

• Oversee the award of contracts and ensure the client is adequately protected

• Scheduling, minuting and issuing various project meetings and ensure minutes are actioned in a timely manner

• Provide regular and accurate reporting on the project progress, costs and quality

• Review and oversee the management of all P&C contracts and ensure that there are no major gaps or issues in providing the required P&C deliverables

• Monitoring and reviewing all P&C work instructions and variations ensuring that all information is accurate, recorded and follows the designated project approval process

• Manage and document changes/variations following approval by Client • Ensure contractors and consultants are paid in accordance with contract schedules

• Review any procurement requirements and provide all necessary P&C technical support to the procurement process • Client Management

• Take the leading role in interfacing with the Client and contractors on all P&C matters at all project stages

• Actively seek and implement strategies to improve the client’s position in regard to return and value

• Identity and resolve disputes quickly and reasonably

• Develop and maintain excellent relationships with Client, authorities, consultants, contractors and adjoining property owners/stakeholders

• Reporting

• Monitoring, reviewing and implementing appropriate document control processes in line with quality control procedures

• Preparing monthly status report input on all P&C activities and including a detailed analysis of power consumption and utilization

And any other work-related tasks or duties deemed required and assigned by the line manager.

Job Requirements:

• Electrical / Mechanical Engineering qualification with minimum 10 -15 years relevant experience

• Master Degree in Electrical / Mechanical systems in the relevant field in the power & construction industry

• Minimum 10 years’ project management experience, including minimum of 5 years’ experience in Singapore.

• Contract administration experience

• Excellent overall knowledge of most P&C systems, Knowledge in innovative components introduce and handling.

• Knowledge in electrical power distribution, Smart DB’s, PLC / SCADA programming

• Experience working in construction & industrial design firms

• Manage and coordinate the inputs of project stakeholders to ensure the successful delivery of the project

• Assess and resolve site planning and coordination issues

• Apply quality management principles and processes

• Possess a keen eye on detail to deliver the highest quality of standard

• Apply risk assessment and management principles and processes

• A capacity to communicate professionally and confidently with a diverse range of people at all levels

• Strong written communication skills, with a demonstrated ability to draft reports, minutes, correspondence, procedures, processes and forms

• Sound literacy in computer software, including the Microsoft Office range. Excellent knowledge of Word and Excel • Ability to read technical drawings

• Ability to work with limited supervision

• Flexibility and ability to work with different areas of the business Punctuality with attendance and with delivering tasks on time.

Junior Assistant Manager Responsibilities:-

• Provide support to Managers on day-to-day operations within the budgeted guidelines and to the highest standard.
• Preserve excellent levels of internal and external customer service.
• To prepare and maintain SOP for front of house operations.
• Up to date with Food & Beverages trends and best practices.
• Comply with health and safety regulation.
• To lead new intake and train staff on their job roles and responsibilities.
• To stand in for Host position during service and to be able to take orders, floater, cashiering and any other assistance as and when required.
• Identify customers needs and respond proactively to all of their concerns.
• Continuously make necessary improvements.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Able work on weekend,public holiday and rotate night shift.

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required

• Recommends and suggests specialties to guest, up sells whenever possible

• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet

• Inspects table and glassware for cleanliness and damages

• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

• Presents bill upon request and processes payment

• Train staff in the outlet as and when necessary

• Ensure that service team adheres and comply to company’s policies and procedures

• Ensure product knowledge is accurately delivered to staff

• Handle customer complaints and feedback

• Ensuring that the handover, closing and opening procedures are completed in each shift

• Ensure the cleanliness of the outlet is maintained throughout

• To maintain a sound knowledge of the menu and presentation standards for food and drinks

• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

• Interest in wine & service
• Prior experience in Food & Beverage is required
• Proactive and guest focused
• Time and task management skills
• Upselling skills
• Attention to detail and able to lead a team
• Able to settle any guest transaction via Food & Beverage Operational System (POS)
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.

Office hours Mon to Fri

Office location is at Thomson Medical Centre

Salary range: Up to $5.5K

* Assist with the implementation and enhancement of the Enterprise Risk Management framework and risk management processes to strengthen risk management capabilities and culture across business units. * Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on risk related matters, including secretariat responsibilities for risk management committees * Conduct periodic risk assessment and update the risk register to ensure that inherent and residual risks are identified, tracked, monitored and addressed in an effective and coherent manner. * Collect, analyse, and report on Key Risk Indicators (KRIs), working closely with relevant departments to ensure accurate records. * Coordinate and conduct risk management related training programs to create risk awareness and enhance proficiency and knowledge in these areas including conducting risk and compliance assessment training workshops * Assist with the development and implementation new risk management tools and system to improve effectiveness and efficiency of risk management processes

Interested candidates, do submit your resume to: [email protected] Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

About Us: Travis Masiero Restaurant Group is a dynamic culinary force with four vibrant concepts spanning six restaurants across Singapore and Japan. Our commitment to excellence and passion for creating exceptional dining experiences make us a sought-after destination in the heart of the Central Business District.

Our restaurants Luke's Oyster Bar and Chop House, Blue Label Pizza and Wine, Nixta Mexican Grill & Bar, and The Clubroom are led by some of the finest cooks, servers, sommeliers, and managers in Singapore.

The difference between them and others is the dedication to the purpose of their profession. We are currently looking for individuals who want to grow their careers in an environment that is fun, busy, and professional.

Job Responsibilities: As a Restaurant Service Supervisor, you will play a pivotal role in ensuring the seamless operation of our establishments. Your responsibilities will include:

• Overseeing day-to-day restaurant service operations.
• Supervising and motivating service staff to deliver exceptional customer experiences.
• Collaborating with the management team to maintain high service standards.
• Handling guest inquiries, feedback, and ensuring customer satisfaction.
• Managing and optimizing table turnover and reservation systems.
• Monitoring inventory and coordinating with the kitchen for timely food service.
• Training and developing service staff to enhance their skills and performance.

Qualifications and Skills: To succeed in this role, you should have:

• Minimum of 1 year of experience in the service industry.
• A team player with a positive attitude.
• Warm and hospitable personality with excellent interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong communication and leadership skills.

Work Schedule:

• 5-day work week.
• 44 hours per week.

Benefits and Perks:

• Staff tips.
• Spa visits.
• Uniform allowance.
• Staff dining discount.

Assistant Restaurant Manager is responsible for presenting menus to patrons. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers. He/She prepares the bill that itemizes total meal costs and sales taxes. He/She performs cashiering duties. He/She may also be required to prepare the food.

Monitor food and labour costs

Provide waiting service as and when required, including but not limited to refilling drinks, grilling bbq food at dining tables etc

6-days week

Medical welfare

Meals provided

~ Apply quality systems.

~ Contribute to customer service over various platforms.

~ Cultivate productivity and innovative mindset.

~ Demonstrate the service vision.

~ Follow food and beverage safety and hygiene policies and procedures.

~ Implement operations for service excellence.

~ Interact with and serve f&b guests.

~ Maintain food and beverage production environment.

~ Maintain food and beverage service environment.

~ Maintain quality control procedures.

~ Prepare for service (mise en place).

~ Process payments.

~ Project a positive and professional image.

~ Provide counter/take-away service.

~ Provide go-the-extra-mile service.

~ Provide safety and security for guests.

~ Respond to service challenges.

~ Solve problems and make decisions at operations level.

~ Use essential features of a computer.

Central Kitchen F&B manager

- Ensure daily order are fulfilled and prepare delivery schedule

- Inventory control and supply ordering

- Familiar with office skill e.g.excel, words.

- Familiar with MYOB accounting software application.

- Preferably with at least 1-2 years experience in food and beverage operation management or similiar capacity

- Familiar with supplier Liason, price analysis reports.

- Preferably with class 3 licence

- Other tasks as assigned by director

About Us:Travis Masiero Restaurant Group is a culinary powerhouse, boasting four distinctive concepts across six establishments in Singapore and Japan. Rooted in excellence, our commitment to crafting exceptional dining experiences has established us as a sought-after destination in the heart of the Central Business District.

Our restaurants, including Luke's Oyster Bar and Chop House, Blue Label Pizza and Wine, Nixta Mexican Grill & Bar, and The Clubroom, are led by some of the most skilled cooks, servers, sommeliers, and managers in Singapore. Their dedication to their craft sets them apart, and we're seeking individuals who share the same passion for professional growth in a fun and dynamic environment.

Job Responsibilities:As an Assistant Restaurant Manager, you will be instrumental in ensuring the seamless operation of our establishments. Your responsibilities will include:

• Leading day-to-day restaurant service operations.
• Motivating and supervising service staff to deliver outstanding customer experiences.
• Collaborating with the management team to uphold high service standards.
• Addressing guest inquiries, managing feedback, and ensuring customer satisfaction.
• Optimizing table turnover and reservation systems for efficient service.
• Monitoring inventory and coordinating with the kitchen for timely food service.
• Training and developing service staff to enhance their skills and performance.

Qualifications and Skills:To excel in this role, you should possess:

• Minimum of 1 year of experience in the service industry.
• A team player with a positive attitude.
• Warm and hospitable personality with excellent interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong communication and leadership skills.

Work Schedule:

• 5-day work week.
• 55 hours per week.

Benefits and Perks:

• Staff tips
• Spa visits
• Uniform allowance
• Medical allowance
• Staff dining discount
• Tenured bonues.
• Referral bonues.
• AWS

Embark on a rewarding journey with Travis Masiero Restaurant Group, where your dedication will contribute to the ongoing success of our diverse culinary concepts. Join us in creating exceptional dining experiences that leave a lasting impression.

The Volunteer Management & Partnerships (VMP) Executive is responsible for recruiting and engaging volunteers to further the mission of poverty transformation with- in empowered communities. Aligned with the transformational outcome of contributing back and goodwill exchange, he/she will collaborate with the beneficiaries (also known as members), residents and other diverse external stakeholders to garner assets to enable the families towards self-reliance.

He/ she will manage individual volunteers and other diverse volunteer groups to support them in their volunteering engagement and to promote partnerships with staff and the families within our service boundary area to enhance the kampung spirit of community giving and supporting one another.

He / she will also collaborate within and across teams to identify and network for sharing of required resources to support families in their journey towards financial independence and improved family and psycho-social functioning.

Volunteer Sourcing, Onboarding and Placement

• Recruit suitable and interested volunteers from various sources (outreaches, contacts, online, community & other organisations etc).
• To network and build relationships with potential partners that have many volunteers
• Promote and raise awareness of volunteering opportunities at South Central Community Family Service Centre (SCC) that align with the centre’s mission
• Carry out suitable screening of potential volunteers
• Provision of volunteer orientation based on volunteer handbook or information about SCC including volunteering policies and volunteer rights
• Match volunteer requests and interests with the appropriate volunteering opportunity and needs of the organization using a standardized intake and interview protocol.

Volunteer Engagement, Support & Relationship Management

• Manage grievances and resolve conflicts in relationships between volunteers and internal and external stakeholders
• Engage and build relationships with the volunteers while attending to their welfare during the period of their volunteering
• Obtain volunteer feedback and assist in changes in volunteering activities
• Organize training and development sessions for volunteers.
• Produce schedules for volunteering
• To communicate appropriate programme objectives to volunteers as required
• To provide guidance to volunteers on executing effective programmes
• Monitor and evaluate volunteering activities and sessions
• To develop growing team of volunteers to support various programmes
• To identify and retain committed volunteers
• Appreciate volunteers (collaborate with platform owners) or organise volunteer appreciation initiative (s).

Plan Volunteering policies and develop volunteering opportunities

• Collaborate across teams to support development of suitable and meaningful volunteering opportunities to support the families
• Establish partnerships with external stakeholders to develop a volunteer base
• Maintain appropriate record and efficient tracking and utilisation of volunteer information and assignments in a database
• Promote volunteering internally and externally by sharing opportunities for volunteering
• Evaluate the risks associated with volunteering positions and take appropriate action to mitigate the risks associated with the activity
• Utilise social media and other marketing platforms to promote volunteering in SCC

Supporting Family Partnership Platform & Stakeholder Management

• To recruit, engage and maintain Family Partners (FP) and match suitable FPs to identified members.
• To follow up with FP and members on the continued partnership and provide ongoing support
• Managing stakeholders who are involved as volunteers/ Family partnership so as to also protect the well interests of our members.

Develop, execute and manage volunteer-driven programmes

• Manage current programmes
• Develop and plan new programmes to meet the needs of members/community.
• Timely execution and programme management.
• Programme evaluation and review.
• Communicate effectively with members, volunteers and partners to ensure programme effectiveness.

Requirements

• Diploma or Degree in a relevant discipline, preferably social science
• Relevant experience in volunteer management preferred
• People & Team oriented: The ability to work with different groups; families, partners
• Value and Worth of Communities: Believe that people and communities have intrinsic strengths and resources that can be harnessed for the betterment of family and community life;
• Communications: Excellent oral, written and inter-personal communications skills in dealing with individuals, groups and community at all levels
• Knowledge: Rich in community and social service resources for volunteering opportunities and partnerships.
• Stakeholder Focus and following up: Identifying and responding with quality service to all stakeholders while monitoring and making necessary modifications to assignments in a fluid environment
• Engagement and Facilitation: The ability to engage/ influence others to take ownership in an interest area while facilitating conversations amongst diverse groups for continual co-creation, relationship building and collaboration.

*Only shortlisted applicants would be contacted.

We are a part of Moore Global Network, one of the world’s leading accounting networks, with more than 30,000 professionals across 112 countries. We provide our services to a diverse range of large corporations, listed companies, government agencies, private businesses, entrepreneurs and individuals across a broad array of industry sectors.

We have identified the areas of Sustainability and Governance as key elements in driving the firm towards its goals.

About the Role

You will help to develop and maintain strong client relationships by delivering excellent client services. You are also expected to help identify new business opportunities and be involved in practice development activities.

Your role encompasses, but is not limited to, leading a team of driven professionals and managing a portfolio of clients to deliver high quality services in areas such as ESG consulting, data governance/analytics, internal audits and pre-IPO internal controls review (non-IT and IT-related), Sarbanes-Oxley (SOX) reviews, business process improvements, risk management, grant certifications etc. within time budget. In addition to developing and/or reviewing work programmes and findings, you are to identify and recommend lasting improvements to processes, frameworks and governance and be able to benchmark financial and operational processes and controls as well as perform controls optimisation.

You will be expected to work closely with the partners/directors of the SG Group to shape, build and grow the SG team. As part of the SG management team, you will also coach, train and mentor your team.

Requirements:

• Minimum 5 years of experience for managers and 7 years for senior managers within a professional service firm, medium size and Big 4 accounting firms or MNC.
• Bachelor degree (Accountancy, Information Systems or equivalent) from a local/recognised overseas university or industry recognised qualifications such as ACCA, CPA, CIA, CISA etc
• Working knowledge of IIA standards and excellent knowledge of global internal controls, risk management and governance standards (e.g., COSO, SOX, ISO standards, Singapore’s Code of Corporate Governance etc.)
• Prior experience in ESG consulting or IT audits including the use of data analytics tools, will be an advantage.
• Strong situational awareness, methodical and meticulous
• Fluent in English and has high level of interpersonal and report writing skills
• Comfortable with leadership role and excellent in strategy implementation
• Thrive in a fast-paced work environment and are resilient when faced with tight deadlines and work pressures
• Comfortable in leading meetings and public speaking

About Us

Chinese Swimming Club is recognised as a premier city and country club offering a total range of excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

• Responsible for the daily management of the Club’s F&B outlets including its banquet sales and operations. Managing F&B outlets managers/executives;
• Assist the Head of the Department to ensure optimal and efficient manpower deployment to meet the daily needs of the Club’s day-to-day F&B operations;
• Assist the Head of Department with the annual department budget and manpower forecast;
• Work with outlets in charge to achieve the department’s key performance indicators as set by the Head of Department;
• Ensure optimal stocks for daily operations and manage operational wastages to curb or reduce operating costs;
• Ensure timely requisition of required materials and supplies and that goods delivered are in good order;
• Follow up and supervise the workflow of tasks necessary for recurring outlet promotions, banquet bookings and Club F&B events;
• Supervise, manage and oversee all aspects of banquet setup and ensure that the expectations of members are consistently met or exceeded;
• Coordinate with all relevant departments on the physical and logistical requirements for outlet promotions and F&B activities including those required for banquet bookings;
• Coordinate with the Executive Chef on the timing and delivery of food for all F&B activities;
• Liaise with internal and external parties on the availability of facilities, products and services to ensure the smooth running of F&B activities and operations;
• Attend to members’ feedback and collate feedback received for review and continuous improvement;
• Attend and participate in meetings required by the Head of Department and/or Management;
• Provide and schedule on-the-job staff training for new hires or existing staff when necessary;
• Evaluate the performance of direct reporting staff, provide employee coaching and counselling when necessary and take corrective measures as appropriate;
• Any other duties as and when assigned by the Head of Department or the Management.

What we are looking for

• Preferably specializing in Food/Beverage/Restaurant Service, operational support and client management or equivalent;
• Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organisation;
• Strong experience in involving team management, project management, ownership of budget and cost structure financial management, and operations workflow;
• Candidate must possess at least a Diploma, Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent;
• At least 3 years of working experience in the related field is required for this position;
• Excellent interpersonal and communications skills, able to liaise with all employees;
• Ability to clearly articulate messages to a variety of stakeholders.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a professional General Manager to oversee the restaurant operations. The incumbent is expected to direct and lead the team to achieve the hotel’s strategic goals in expanding business opportunities, customer satisfaction and staff engagement. Responsible for developing annual and medium term strategies and plans to achieve profitability.

To excel in this role, you must be approachable and detail-oriented with proven hospitality or management work experience.

Responsibilities :

• Lead, motivate and provide effective leadership to the management team to ensure all functions are operating effectively
• Responsible for the restaurants profit & loss to ensure that KPIs are achieved
• Drives guest satisfaction and maintains high service standards through consistent reviews of patrons feedback; effective communication as well as institutionalizes a culture of accountability and continuous improvement to mitigate shortfalls, so as to improve overall customer journey and experience
• Ensure compliance with relevant regulations/ legislations and the restaurant’s standards
• Ah hoc duties / projects as assigned

Requirements :

• You should possess a Bachelor’s degree in hospitality, business administration or a relevant field
• Have at least 10 years of relevant experience in the General Management of an established group chain
• Team-oriented approach with a mindset of open communications
• Outstanding interpersonal and leadership abilities
• Translation of documents from English to Japanese or vice visa.
• Liaise with Japanese speaking stakeholders in Japan and Director.

Interested applicants are invited to email your resume and expected salary via this platform.

We regret that only shortlisted candidates will be notified.

The KOPI & TARTS team is looking for enthusiastic individuals who are ready to brighten up someone’s day! From serving customers with a smile, to baking pastries with a heart; our team wants you!

Job description:

• Attending to customers' ordering of food and beverages.

• Willing to acquire new skills in brewing of Kopis' and Tehs', according to the Company standards.

• Compliance with SFA safety and hygiene standard and MUIS Halal requirements.

• Assist in daily operations of the store, ensure cleanliness at all times.

• Perform other duties as assigned by the management and supervisors.

• Comfortable in doing simple baking and light cooking at the premises.

• Willing to work shifts and weekends (according to the operational hours of the assigned outlets).

Pre-Requisites:

• Pleasant personality
• Willing to learn
• Good communication skills
• Able to work in team
• Able to work on weekends / Public Holidays / Shift Work

5 days work week is available at these locations: - Mount Elizabeth Novena, Jurong Point and City Square Mall ( off 1 weekday and 1 weekend)

Other locations are available too!

Full-Time - 6 days work week

Part-time positions (minimum 22 hours per week) are also available from $8/hr onwards!

How to apply:• Walk in at any of our outlets or whatsapp us at 87986031 to fill up the application.

A Restaurant Manager leads all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations.

· Deliver superior service and maximize customer satisfaction.

· Respond efficiently and accurately to customer complaints.

· Regularly review product quality and research new vendors.

· Organize and supervise shifts.

· Appraise staff performance and provide feedback to improve productivity.

· Estimate future needs for goods, kitchen utensils and cleaning products.

· Ensure compliance with sanitation and safety regulations.

· Manage restaurant’s good image and suggest ways to improve it.

· Control operational costs and identify measures to cut waste.

· Create detailed reports on weekly, monthly and annual revenues and expenses.

· Promote the brand in the local community through word-of-mouth and restaurant events.

· Recommend ways to reach a broader audience (e.g. discounts and social media ads).

· Train new and current employees on proper customer service practices.

· Implement policies and protocols that will maintain future restaurant operations

Minimum Qualifications

· Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.

· Proven customer service experience as a manager.

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

· Strong leadership, motivational and people skills.

· Acute financial management skills.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

The Guest Experience & Loyalty Manager is responsible for leading the overall operation of the Executive Club Lounge by ensuring the team provides excellent guest experience and services throughout guest stay. He/she will supervise and is responsiblr for the day-to-day operations of the Executive Club Lounge. He/she will also be the centre of all communication and follow up of any incident during a guest stay.

Primary Responsibilities

Manages the guest journey from pre-arrival to post-departure

· Manages the Pullman Singapore Orchard guest experience

· Maintains close relationship with all the guests, especially Executive Club guests, VIPs

· Ensure effective management of the club’s finances, administration and inventory of stocks and equipment to meet operational requirement; monitor monthly Food and Beverage cost and Profit and Loss

· Ensure the ambience, cleanliness and exclusivity at the lounge is always maintained; maintain all equipment and furniture

· Conducts detail check of all service periods

· Manage duty roster, ensuring adequate staff coverage

· Works with all departments to ensure seamless service

· Checks on guest experience throughout their stay

· Follow up on guests’ feedback

· Ensures all guests complaints are resolved before departure and where required, to follow up after departure

· Encourages guests to post on all social media such as TripAdvisor, Instagram etc and reply to feedback accordingly

· Respond to emergency situations using appropriate procedures

Leading and managing Guest Experience Team

· Train, guide, coach and develop the team to handle day-to-day duties/tasks more efficiently

· Supervises and manages employees. Manages all day-to-day operations

· Understands employee positions well enough to perform duties in employees' absence

· Monitoring TrustYou Survey scores, replying to the feedback, updating the profile and informing the team of the

· Perform other duties as assigned

· Ensures grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.

· Keeps the guest experience team focused on the critical components of operations to drive guest satisfaction.

· Ensures guest experience team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

• Manage and ensure a smooth operation across all departments to meet delivery deadlines.
• Liaise with department leads to coordinate inter-departmental schedule, makes technical decisions and ensuring resources are well maximised.
• Join site meeting to interact with external customers to negotiate on technical and contractual matters.
• Implement upgrading of workforce, cost effectiveness, improvement of manufacturing standard and quality control.
• Supervise and control all budget elements to ensure cost-effectiveness.

Requirements:

• Diploma in Mechanical Engineering.
• At least 5 years of welding and machining experience in Oil & Gas industry.
• Strong leadership, planning, interpersonal, communication and negotiation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R1326740

- Evaluate and recommend new techniques and technologies

- Manage Research and Development (R&D) credit studies and related activities

- Develop and sustain excellent client relationships during delivery of Research and Development (R&D) services

- Assist (other) Research and Development (R&D) project personnels with the delivery of engagements as needed,

including research and writing with regard to technical issues

- Provide Research and Development (R&D) quality assurance, engagement reviewer and exam support

- Builds effective cross-functional relationships with field implementation, regional food, distribution, facilities and

other professional services teams

- Implements and monitors quality assurance programs to ensure they meet or exceed intended objectives

- Manages third party audit program for region

- May provide technical guidance for quality assurance specialists in Region

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Job Responsibilities:

• Oversee and manage the designated outlets and its operational and manpower planning

• Involving team members recruitment and hiring

• Involved in employees' disciplinary issues and outlet manpower needs

• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set

• Ensure all operation’s standard operating procedure (SOP) are in compliance with the company

• Ensure the outlets are in line with strict hygiene, health, cleanliness and workplace safety guidelines

• Handling or dealing with customer feedback, complaint

• Well versed in menu and operations, train and lead the team to achieve higher performance

• Perform other ad-hoc duties or projects assign as required or requested.

• Able to work with long working hour, weekend and public holiday