Roles & Responsibilities
· Assist the Outlet Manager in daily business activities, ensuring compliance with SOPs.
· Monitor and ensure food-court’s preventive maintenance is carried out as per approved plan.
· Liaise with stall tenants and third-party services to uphold policies.
· Track KPIs and manage POS system for daily sales record.
· Liaise with Government Statutory Board, landlord and 3rd party service providers
· Schedule staff to maintain effective and full operational capacity.
· Manage tenants and to achieve 100% stall occupancy.
· Ensure property cleanliness and organisation.
· Oversee training on food handling and safety standards.
· Responsible for ordering, receiving and checking of goods and supplies
· Must be able to work a 6-day work week, including extended hours, shift work, weekends and public holidays.
Essential Skills & Requirements:
· At least an 'O' Level, higher education level is preferred.
· NEA ECC Certification is preferred.
· Possess a valid Food hygiene certificate 拥有有效的食品卫生证书
· Preferably with food stall tenant contacts.
· Good to have experience in using Infotech attendance and scheduling module.
· Minimum 2 years of relevant experience.
· Must be able to communicate in Mandarin to liaise with Mandarin-speaking colleagues and suppliers.
· Hands-on problem-solving skills related to food court / coffee shop operations and services.
· Ability to foster positive working relationships.
· Candidates with coffee making skill will be advantageous.
· Ability to assist in hiring and training new staff.
· Monitor and maintain stall inventory.
职位与职责
• 协助店铺经理处理日常业务活动,确保遵守标准操作程序(SOP)。
• 监督并确保根据批准的计划进行食品广场的预防性维护。
• 与摊位租户及第三方服务提供商保持沟通,确保政策得到遵守。
• 跟踪关键绩效指标(KPIs)并管理销售点(POS)系统的日常销售记录。
• 与政府法定机构、房东及第三方服务提供商保持联系。
• 安排员工的排班,确保有效的运营能力。
• 管理租户,确保摊位100%入住率。
• 确保物业的清洁和有序。
• 监督食品处理和安全标准的培训。
• 负责订购、接收和检查货物与供应品。
• 必须能够适应每周6天工作制,包括延长工作时间、轮班、周末及公共假期工作。
必备技能与要求:
• 至少拥有 “O” 水准,具有更高学历者优先。
• 优先考虑持有NEA ECC认证者。
• 拥有有效的食品卫生证书。
• 具有食品摊位租户联系者优先。
• 有使用Infotech考勤和排班模块的经验者优先。
• 至少2年相关工作经验。
• 必须能够用普通话与讲普通话的同事和供应商沟通。
• 具备与食品广场/咖啡店运营和服务相关的实用问题解决能力。
• 能够建立积极的工作关系。
• 具备咖啡制作技能者优先。
• 能协助招聘和培训新员工。
• 监控和维护摊位库存