Total 3,860 recruitment manager job vacancies in F&B / Tourism / Hospitality category in Singapore

• Partner Sector Divisions in the management of grants to ensure adequate governance and compliance with Grant Policy & Best Practices, from scheme design to closure.
• Attend Sector Divisions’ enquiries relating to grant management processes
• Review processes and suggest improvements to strengthen grant governance and enhance operational efficiency (e.g. through Robotic Process Automation and/or other analytical tools)
• Develop and support generation of periodic Operational and Management reports
• Build capabilities of internal stakeholders and external partners through various initiatives
• Assist in audit related matters to ensure compliance with audit requirements

Job Requirements:

• Degree in Accountancy, Business Administration, Business Analytics or Statistics
• Relevant experience in audit and financial compliance
• Highly analytical and with good problem solving skill
• Good communication and interpersonal skills
• Resourceful, meticulous, open-minded and adaptable to changes and able to multi-task
• A team player who is able work independently
• Proficiency in MS Office
• Knowledge of data visualisation/analytical tools such as RPA (UiPath), IDEA Caseware, R, Tableau and VBA will be an added advantage

The successful candidate will be offered a 2 years' employment contract.

Our client is a market leader in the Property & Facilities industry. They are looking for a Senior Fire Safety Manager to assist their Facilities team for the next phrase of their business. They are located across Singapore– easily accessible. The Senior Fire Safety Manager is responsible for:

Duties

• Prepare and submit incident reports for fire incidents or emergencies, and provide reports to the Authority when requested.
• Monitor and implement measures to reduce false fire alarms on the premises.
• Endorse the annual Fire Certificate renewal with Professional Engineer (PE) endorsement.
• Ensure seamless service continuity, including any changes to the appointed FSM/SFSM.
• Respond on-site to any fire-related incidents or emergencies at any time.
• Comply with and adapt to any changes in requirements by SCDF/Authorities related to Fire Acts Regulation, including any other assignments directed by the supervisor.

Requirements

• At least 3 years’ experience as an appointed FSM
• Certified with Senior Fire Safety Manager certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer
• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned.

Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry

• Healthcare operational experience will be advantageous

• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact [email protected] to understand more on the role. Please indicate the position that you are interested in the subject heading

*Only Singapore Citizens and Singapore Permanent Residents may apply.

• Basic $2500 - $3000 + Commission
• Excellent Welfare and Benefits + Career progression
• Working location: Bishan
• Working hours: 4pm - 12am (5 days per week)
• No experience required as training and support will be provided.

Job Responsibilities:

• Host Livestreams: Conduct live streaming sessions on social media platform, effectively promoting products and engaging with the audience.
• Engage with Viewers: Chat with the audience, answer questions, and encourage participation.
• Manage Content: Prepare and script segments for each livestream.
• Promote Events: Share information about upcoming livestreams on social media.
• Improve Broadcasts: Gather feedback and stay updated with industry trends.
• Other ad hoc duties assigned.

Requirements:

• Proven experience as a host, presenter, or on-camera personality is a plus.
• Familiarity with livestreaming platforms (e.g., YouTube Live, Twitch, Facebook Live).

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Key Responsibilities:

• Welcome guests courteously and promptly, and guide them to their prepared tables.
• Be knowledgeable about the menu, promotions, and service procedures.
• Address general inquiries and assist with email and phone reservations.
• Efficiently manage reservations and walk-ins to optimize seating arrangements.
• Reconfirm daily reservations and respond to inquiries promptly.
• Engage with guests to understand their preferences and offer personalized recommendations.
• Address and resolve guest concerns promptly.
• Solicit dining feedback from guests and communicate it to the Restaurant Manager.
• Coordinate with Front of House and Back of House to ensure timely and accurate service.
• Maintain a clean, organized, and inviting restaurant environment.
• Gather guest feedback and share insights with the management team to continuously improve service quality.
• Accommodate special requests and dietary preferences with attention to detail.
• Perform or assist in Front of House duties as needed.

Work Details:

• Location: Bugis
• Working Hours: (rotating)
• Day Shift: 10 am to 10 pm or 11 am to 10 pm
• Split Shift: 9:30am to 2:30pm, 5:30pm to 9:30pm
• Split Shift: 10am to 2pm, 5pm to 10pm

You may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Responsibilities:

• Dim Sum Restaurant.
• Oversee the day-to-day leadership and management of an outlet on all aspects of operations.
• Provide a high quality of service and deliver excellent dining experience to all customers.
• Familiar with whole floor operation and able to carry out the multiple roles of every floor position (Example: host, server, cashier and others).
• Responsible for outlet sales target and KPIs include overall cost (Example: food cost and labour cost).
• Enhance leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service.
• Respond to customers or team members' comments and feedback professionally
• Responsible and ensure outlet safety, cleanliness, hygiene are kept in high standards.
• Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of workforce to HR Manager regularly.
• Good knowledge about all menu, and the ability to explain clearly to team members during training.
• Proactively taking on additional responsibilities where required.
• Other duties as assigned.

Requirements:

• At least 5 years of working experience in related field.
• Candidates at entry level who specialize in Food/ Beverage/ Restaurant Service or equivalent are preferred.
• Possess passion for hospitality. Strong enthusiasm and boundless energy with an ability to influence people in a positive manner.
• Able to plan and execute projects and change management
• Excellent time management skills
• WORK ON WEEKENDS & PUBLIC HOLIDAYS till 2am

Cha Cha Cha, Singapore's oldest Mexican Restaurant and Bar, is currently seeking an experienced Assistant Restaurant Manager to join our team and provide excellent customer service. Here are the details of the position:

Benefits:

- 44-hour workweek with 5.5 days of shifts

- Duty meals

- Annual leave

- Annual increment

- Monthly target incentives

- Performance bonus

- Staff discounts

- Medical benefits and insurance coverage

Job Description:

- Manage the restaurant in the absence of the Restaurant Manager.

- Create a positive experience for guests and co-workers.

- Handle feedback from guests and staff in a polite and effective manner.

- Assist the Restaurant Manager in training new staff to maximize performance.

- Ensure that the service team adheres to company policies, procedures, and Singapore Food Safety Agency regulations.

- Maintain excellent standards in food quality, safety, and cleanliness throughout the restaurant.

- Have an excellent knowledge of the menu and maintain presentation standards for food and drinks.

- Monitor and maintain the operating systems of the outlet.

- Plan weekly schedules.

- Handle restaurant closing and tally daily sales.

- Manage daily inventory, stock management, and purchasing.

- Perform any other duties as assigned by the reporting manager.

Requirements:

- Minimum of 5 years of experience in a similar role.

- Demonstrates a positive attitude and handles feedback well.

- Good organizational skills.

- Can-do attitude, driven, passionate about work, and a team player.

- Able to multitask and work under pressure.

How to Apply: Interested applicants, please send your resume or call/WhatsApp 90115714 to arrange for an interview.

Note: Only Singaporeans and Permanent Residents (PRs) should apply.

Join our team at Cha Cha Cha and be a part of our longstanding tradition of providing fuss-free Mexican cuisine and service to the community. We look forward to welcoming you!

Responsibilities:

• Prepare, cook, and serve a variety of steamed dishes in accordance with set quality standards.
• Assist in developing new dishes and menus, ensuring innovation and quality.
• Manage inventory and supplies to support daily operations.
• Ensure cleanliness and hygiene standards are maintained, adhering to food safety regulations.
• Train junior staff on kitchen techniques and food safety practices.
• Support ad-hoc duties as assigned by the Executive or Sous Chef.

Requirements:

• Professional Certificate/NITEC or equivalent culinary certification.
• 1-2 years of relevant experience, ideally in steam cooking.
• Strong communication skills and a customer-service oriented personality.
• Proactive, team player with a positive attitude and the ability to work in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsibilities:

• Prepare, cook, and present a wide range of Indian dishes, ensuring consistent quality across all menu items.
• Assist in menu planning, focusing on introducing innovative Indian dishes while maintaining authenticity.
• Oversee inventory management, ensuring the availability of essential Indian spices and ingredients.
• Ensure compliance with food safety and hygiene standards, maintaining a clean and organized kitchen.
• Guide and mentor junior staff, sharing expertise in Indian culinary techniques.
• Support kitchen operations and collaborate with the Executive and Sous Chefs to meet daily service requirements.

Requirements:

• Professional Certificate/NITEC in Culinary Arts or related field.
• 1-2 years of experience in Indian cuisine.
• Strong communication skills and teamwork ability.
• Passion for Indian culinary traditions and innovative dish creation.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsibilities:

• Prepare, cook, and present a range of North Indian dishes, ensuring consistent quality.
• Assist in menu development, introducing new and innovative North Indian recipes.
• Manage inventory and ensure the availability of authentic North Indian ingredients.
• Maintain high standards of hygiene and food safety practices in accordance with local regulations.
• Guide and train junior staff in North Indian cooking techniques.
• Support kitchen operations as required by the Executive or Sous Chef.

Requirements:

• Professional Certificate/NITEC in Culinary Arts or a related field.
• 1-2 years of experience in North Indian cuisine preparation.
• Strong communication skills and the ability to work as part of a team.
• Passion for North Indian flavors and creativity in developing new dishes.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsibilities:

• Prepare, cook, and serve a wide range of vegan dishes, maintaining high standards of quality and presentation.
• Assist in developing innovative and exciting vegan recipes, ensuring freshness and consistency.
• Manage inventory and supplies for vegan ingredients, optimizing freshness and minimizing waste.
• Maintain cleanliness and hygiene standards, adhering to food safety regulations.
• Train and mentor kitchen staff in vegan cooking techniques and food safety practices.
• Support ad-hoc duties as directed by the Executive or Sous Chef.

Requirements:

• Professional Certificate/NITEC or equivalent culinary certification.
• 1-2 years of relevant experience in vegan cooking.
• Strong communication skills with a passion for plant-based cuisine.
• Proactive, collaborative, and enthusiastic, with a positive working attitude.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsibilities:

• Prepare, cook, and serve a variety of Western dishes, maintaining quality and consistency.
• Assist in developing new Western-style recipes and contribute to menu creation.
• Manage the kitchen's inventory and supplies for Western ingredients, ensuring optimal freshness.
• Maintain food safety, hygiene, and cleanliness standards in accordance with regulations.
• Train and guide junior kitchen staff in Western cooking techniques and kitchen operations.
• Support additional tasks as assigned by the Executive or Sous Chef.

Requirements:

• Professional Certificate/NITEC or equivalent culinary certification.
• 1-2 years of relevant experience in Western cuisine.
• Excellent communication and teamwork skills with a strong focus on customer satisfaction.
• Proactive, innovative, and motivated with a passion for Western cooking.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsibilities:

• Prepare and cook assigned Korean/Japanese dishes as per the menu, ensuring consistency and high quality.
• Keep the kitchen area, cooking equipment, and utensils clean and sanitized at all times.
• Process all food according to company guidelines and local government regulations.
• Ensure the safe operation of all kitchen equipment and report any issues to superiors immediately.
• Follow hygiene and safety regulations set by the company, clients, and government bodies.
• Perform any other duties as assigned by the immediate superior to support kitchen operations.

Requirements:

• Minimum GCE N level or related certification.
• At least 1 year of relevant experience in Korean or Japanese cuisine.
• Passion for cooking with a strong willingness to learn.
• Able to work in a fast-paced environment with strong communication and teamwork skills.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

About us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn Singapore Atrium is a spectacular atrium-styled hotel with more than 500 rooms. It is strategically located at the fringe of the city, Chinatown and the Singapore ERiver, served by Havelock MRT right at its doorstep.

Your day to day

Reporting to the General Manager, you will be providing day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.

Financial Returns

• Development, implement and monitor financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

People

• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Coach and engage hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
• Recommend and deal with staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest Experience

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, ommunity leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.

Responsible Business

• Ensure a safe and secure environment for guests and colleagues. Protect hotel assets in compliance with owners’ policies and procedures and regulatory requirements.
• Work with and maintain relations with external stakeholders, including representatives from Owning Company.
• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. You will be asked to serve as Acting General Manager or Manager on duty.

Accountability

This job is the second in command to the General Manager in a large full-service flagship hotel with an extensive range of facilities and services, including two food and beverage outlets, a bar and banquet services that cater to meetings and wedding events.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
• Several years in senior-level general management role in hotels (or similar sectors) operational roles, with a background in Rooms or Commercial preferred.
• Willing and be eligible for meeting statutory requirements to work in Singapore.

What you can expect from us

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You will be rewarded with a suite of benefits that supports you and your family's wellbeing, including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Who We Are

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn Singapore Atrium family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

1. Recruiting, training and supervising staff.
2. Planning menus.
3. Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
4. Overseeing stock levels.
5. Ordering supplies.
6. Producing staff rotas.
7. Assessing and improving profitability
8. Liaising with management to constantly update Manpower, Kitchen, Operational issues at all times.

Job Descriptions:

• Overseeing day-to-day operations of the restaurant to ensure a smooth and efficient

workflow.

• Managing staff, including scheduling, training, and ensuring high service standards.

• Maintaining inventory, coordinating with suppliers, and ensuring timely procurement

of high-quality ingredients.

• Ensuring adherence to all health and safety regulations in the kitchen and dining areas.

• Handling customer inquiries, resolving complaints, and ensuring overall customer

satisfaction.

• Monitoring financial performance, including managing budgets, controlling costs,

and achieving revenue targets.

• Developing marketing strategies and promotional activities to enhance the

restaurant’s visibility and attract customers.

• Ensuring the restaurant’s ambiance and décor are in line with the expectations of

guests, providing a warm and inviting environment.

Job Requirements:

-4-5years related experience

- degree holder

-

COMPANY DESCRIPTION

At Chatterbox, we believe in the simple truth that food is the soul of society and eating is a sensorial affair. At the heart of each compelling dish is a history, a rich broth of heritage and culture.

RESPONSIBILITIES

RESPONSIBILITIES

• Understand operations flow for both front and back of house
• Able to execute SOPs in outlets and ensure implementations are being carried out accordingly
• Able to explain and recommend food, wine and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc
• Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming
• Schedule and manage manpower arrangements of outlets under supervision to achieve operation effectiveness
• Motivate, develop and manage team members to achieve individual, team and business objectives
• Coach and provide feedback to staff on quality of service and food rendered
• Be service oriented, uphold quality, sincere, intimate customer relations service
• Work closely with Executive Chef in achieving P&L goals
• Liaise with various departments where necessary
• Any other duties as assigned by Management

• At least 3 years of F&B work experience in similar capacity
• Willingness to work rotating shift hours, weekends and public holidays
• Possess great service attitude
• Passion for people & food
• Energetic team player
• Able and willing to coach and develop team members
• Great multi-tasking skills
• Proficient in MS Office

Why Join Us?

• Encouraging Work-Life Balance.
• Good Career Development Opportunities.
• Work with a Small and Vibrant Team.
• Opportunity to Wear Many Hats and Gain Different Sets of Skills.

Responsibilities:

• Lead daily operations (including opening and closing) efficiently through guiding team members
• Induct, mentor and train junior staff to achieve guest satisfaction
• Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
• Enhance customer service quality by ensuring action plans are carried out
• Implement plans to ensure efficient use of resources and minimize wastage
• Provide prompt and excellent customer service to guests
• Cultivate a cohesive, collaborative and high-performing culture to heighten staff morale
• Strategize manpower planning to support operational needs within budget
• Handle guest complaints with care and provide service recovery options
• Ensure smooth implementation of new F&B products
• Ensure cleanliness of restaurant at all times
• Manpower planning

Requirements:

• Diploma in any field
• At least 3 years of relevant experience and experience in managing a team
• Excellent communication, interpersonal, leadership and organisational skills
• Able to perform in a fast paced environment
• Willing to work 5 days rotating shift, on weekends and public holidays
• Business and financial acumen to achieve profitability targets will be advantageous

5 DAYS WORK!

ATTRACTIVE BENEFITS!

Pls send your resume to [email protected] to apply

- responsible for sourcing of stalls tenants

- in charge of cafeterias daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- possess class 3 licence

- independent and motivated individual

- time management skills

- experience in setting up of new cafeteria

- rostering of daily staff for operations

Responsibilities:

• Manage and oversee daily operations of Margaret Drive Outlet.

• Ensure sufficient stocks for daily operations both service & kitchen.

• Maintain update records of daily, weekly and monthly revenues and expenses

• Develop optimum operational plans for outlet.

• Utilizes and plan labour effectively to meet budgets while ensuring high quality of service.

• Ensure that all staff provide and delivery service with standard. Handle any dispute with any customer or staff issues which arise during operation hours.

• Create and maintain Standard Operations and Procedures (SOP) for the F&B business, including F&B administration and food safety and hygiene practices.

• Handle and oversee staff record, monthly sales submit reports, handling all supplies invoices & Tally staffs over time and payroll.

This is 1 small outlet,

- Manages and oversee daily operation of 1 outlet

- Small team of staffing

Additional information:
- Fixed salary / commission

Requirements:

• Minimum 3 years of business similar managerial experience, ideally in Café, Bar, Bistro casual environment

• Experience of managing department budgets, stocks and cost control

• Computer literate and with decision making skills

• Leadership quality to motivating staff relations and good customer service skill.

•Able to facilitate and orchestrate resources cross functionally to support business development activities

• Able to work under pressure and with tight deadlines

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Mycelium Catering is the institutional catering arm of Food Inc. A veteran food provider for over 30 years in the food and beverage industry, our vast experience spans across various genres, from fine-dining and casual eateries to catering and consultancy services.​Mycelium Catering symbolises and encapsulates nature's worldwide web that forms the entire food ecosystem's ability to grow as it continually seeks organic new sources that will allow guided transformation of simple things into more complex molecules or compounds. This in turn transforms the way we manufacture, consume, and live within a sustainable eco-friendly food and beverage industry.

We endeavour to Steer, Repair, Rebuild and Create our food journey through this understanding.

Job Description:

• Oversee the daily operations of the business unit to ensure a seamless customer experience.
• Manage staff, resources, and processes to maintain high service and operational standards. Targets will differ based on type of Business Unit
• Drive sales and profitability while maintaining cost control and budget adherence.
• Ensure compliance with health, safety, and hygiene regulations.
• Foster a positive work environment and motivate staff to deliver exceptional service.
• Handle customer complaints and resolve issues promptly and effectively
• To foster healthy working partnerships with vendors and clients
• Recruit, train, and supervise business unit staff.
• Conduct performance evaluations and provide feedback and coaching to employees on quarterly basis.
• Prepare and manage budgets, monitor expenses, and ensure financial targets are met on monthly basis.

Requirements:

• Minimum 5 years F&B experience with at least 3 year of supervisory experience in F&B operations
• Strong organizational skills
• Organized and meticulous
• Good interpersonal skills with people management experience
• Flexibility to adapt to changing priorities and tasks
• Must be PC illiterate and Proficient/Basic Knowledge in MS Office (Excel/ Word/ Outlook)
• Ability to work independently, team player, Positive and willing to work attitude

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

The Operation Manager, Food and Beverage assists the Assistant Director, Food and Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the EAM, Food and Beverage.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time 80% in the operation.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Assistant Director, Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Assistant Director, Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Assistant Director, Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Assistant Director, Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the
• Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue e.g promotion etc.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level within 14 – 24 months.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Executive Assistant Manager, Food and Beverage.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Stream lines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilites

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the Executive Assistant Manager F & B / Asssitant Director, F&B.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Bachelor Degree in Food and Beverage / Hospitality Management or extensive hands on experience in similar restaurant concept.
• Minimum of 3 years of experience in similar position in the hotel or free-standing restaurant and bar environment.
• Prior work experience in Asia, Singapore or South East Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Involvement in reservations and understanding of Revenue Management processes.
• Thrives in large scale operation and high volume operation.

Competencies

• Extrovert, sociable, and avid representing Food & Beverage and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional values – brand conscious.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates approached with Executive Chef.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

You will be responsible for managing and improving the ITIL-aligned processes of Incident, Change, and Problem Management. This role ensures the swift resolution of IT incidents, smooth implementation of changes, and the proactive resolution of underlying problems. The position requires strong leadership, process management skills, and collaboration with technical teams, vendors, and stakeholders to maintain high service availability and minimize business disruption.

Responsibilities:

• Oversee the full incident lifecycle, ensuring timely resolution of IT incidents and minimizing impact on business operations.
• Coordinate with IT teams and vendors to escalate and resolve incidents within agreed Service Level Agreements (SLAs).
• Provide communication and status updates to stakeholders during major incidents.
• Conduct incident post-mortem reviews to identify root causes and implement preventative measures.
• Monitor change performance metrics and continuously improve the process.
• Problem Management: Identify and analyze root causes of recurring incidents and implement permanent fixes to prevent future occurrences.
• Collaborate with technical teams to perform detailed problem investigations and trend analysis.
• Maintain process documentation and ensure compliance with regulatory and security standards.
• Ensure adherence to ITIL best practices for Incident, Change, and Problem Management.
• Provide regular reports on KPIs, SLAs, and process effectiveness to leadership.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Min 5 years of experience in IT Incident, Change, and Problem Management or a similar role.
• Strong understanding of ITIL frameworks and IT service management best practices.
• Excellent problem-solving and decision-making skills.
• Experience with ITSM tools such as ServiceNow, Jira, or equivalent.
• ITIL v3/v4 certification preferred

Interested candidate please send your detailed resume to [email protected]

Careerally Pte Ltd | EA Licence: 24C2215

EA Personnel Name: Hon Csia Fui (Han Jiahui)

EA Personnel No: R1875919