Total 20 research associate job vacancies in F&B / Tourism / Hospitality category in d07 golden mile middle road

Global coverage role based in Singapore. Stable firm with a friendly and professional team.

• Proactive approach to stakeholders, make process improvements.
• Compliance Associate.
• Commercial Background, handling contracts, banking documents.

Responsibilities

• Ensure timely compliance with all company policies and procedures.
• Foster collaborative partnerships across various functions and communicate findings to process owners and management effectively.
• Conduct in-depth analyses on process flows and streamlining existing processes and internal controls.
• Monitor and proactively manage risk exposure.
• Coordinate and verify contractual agreements as well as key management reports.

Requirements

• Bachelor's degree, preferably in Finance, Risk Management, Compliance, Legal, or a related discipline.
• Experience in Risk Management or Compliance, with an advantage for candidates with international exposure.
• Fluent in both English and Mandarin, with the ability to read and comprehend Chinese documents required. As there are multiple offices, vendors and staff located in China from time to time it is required.
• Experience in handling contractual agreements to meet compliance and KYC (Know Your Customer) regulations is viewed as an added advantage.
• Self-driven, able to work independently, detail-oriented, with excellent interpersonal skills and a proven track record of effective problem-solving.
• This position is only open to those with valid working rights in Singapore, visa sponsorship will not be provided.

For more information about this role please contact Alex Beattie at +852 3892 2368 / [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified

About the role

The Associate Director will be a key leader within the Corporate Reputation (CPR) and Public Affairs (PA) team at Ipsos Singapore. This role involves managing a diverse portfolio of public and private sector client projects, overseeing a team of researchers, and ensuring successful project execution. The Associate Director must possess a deep understanding of research methodologies and the ability to translate data into actionable insights for clients.

What you will do

1. Team & Project Management:

• Lead and manage a team of researchers, providing guidance, mentorship, and support in their professional development. This includes conducting performance reviews and creating development plans in collaboration with the business area Director.
• Oversee the execution of both CPR and PA projects, ensuring timely delivery, high-quality outputs, and client satisfaction.
• Direct complex, high-value projects, demonstrating advanced research skills and knowledge.
• Take ownership of project profitability and manage budgets effectively.
• Proactively resolve project-related issues and ensure the team operates efficiently.

2. Client Engagement & Business Development:

• Build and maintain strong relationships with existing clients, understanding their needs and identifying opportunities for repeat business.
• Actively participate in business development initiatives, contributing to the growth of the CPR and PA business unit.
• Collaborate with the business area Director to develop and implement client development plans.
• Represent Ipsos as a brand ambassador, showcasing the company's expertise and values to clients.

3. Research & Insights:

• Design and implement research projects utilizing advanced qualitative and quantitative techniques.
• Analyze research data to generate meaningful insights that address client challenges and inform their decision-making.
• Deliver compelling presentations and workshops to clients, effectively communicating research findings and recommendations.
• Stay abreast of industry trends and best practices in corporate reputation, public affairs, and market research.

Who you are

The ideal candidate will be a highly motivated and experienced research professional with a proven track record in corporate reputation and/or public affairs. You should possess;

• Substantial experience in managing research projects and teams, ideally within a consultancy or agency environment.
• Strong understanding of both qualitative and quantitative research methodologies, with the ability to apply them appropriately to different client challenges.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• A deep understanding of the Singaporean business landscape, including both the public and private sectors.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• Raffles Courtyard
• Tiffin Room

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Audit Semi Senior / Audit Associate

Key Responsibilities:

Audit & Assurance

· Identify client’s business and key risks

· Execute assigned engagement-related tasks under supervision

· Perform assurance engagement in compliance with professional standards (e.g. compliance assurance test on corporate entitles)

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach

· Identify and propose solutions to significant accounting and auditing issues

· Review information accompanying the assurance report in accordance with applicable framework

· Any other ad-hoc duties assigned

Other areas of work, where applicable

· Tax Compliance

· Accounting support

· Corporate Secretarial

· Support for Advisory work – Insolvency, Voluntary Liquidation, Corporate Rescue and Turnround

Skills & Knowledge Requirements :

Technical Skills & Competencies

· Accounting Standards

· Auditing and Assurance Standards

· Business Acumen

· Business Process Analysis

· Data Collection and Analysis

· Engagement Completion and Reporting

· Financial Statement Review

· Professional Skepticism and Judgement

· Regulatory Risk Assessment

Generic Skills & Competencies

· Teamwork

· Communication

· Interpersonal Skills

· Sense Making

· Problem Solving

To qualify for the role, you must have:

· A degree in Accountancy or Business (major in Accountancy) from recognized local/ overseas university, or Accountancy Professional Qualification (e.g. ACCA, CPA Australia, ICAEW). Candidates doing the last paper of their professional qualifications would be considered.

· Minimum 1 year’s relevant work experience in the audit field, with established mid-sized firms

· Familiarity with Singapore Financial Reporting Standards and Singapore Standard of Auditing

· Familiarity with usage of accounting software, ISCA Auditing Programme, and Singapore Corporate Income Tax will be highly advantageous.

What we offer:

· 5 days work week;

· CBD office location, within walking distance from Bugis MRT and City Hall MRT;

· Fair remuneration;

· Good Working Environment;

· Group Medical Insurance and Personal Accident Insurance coverage

· Relevant training (On the Job Training, mentorship by management, and selected external courses and seminars);

· Opportunities to gain exposure in other areas of accounting areas (i.e., Financial Accounting, Taxation, Merger & Acquisition, Advisory, Corporate Secretarial etc)

Entry level varies upon experience.

Interested candidates, please email us your CV at [email protected]

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

This role aims to create a positive customer service experience for our members.

• Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
• The Club Services Associate will be rotated in various front desks to effectively deliver customer services to our members and other stakeholders regarding Club programmes, activities, promotions, and updates;
• Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of reception premises, and maintaining Club correspondence;
• Assisting with membership-related applications, such as new member registrations, membership card replacement, and membership inquiries;
• Maintaining accurate membership records and databases;
• Processing payments and handling cash and online transactions for membership dues, and other Club booking and services with accuracy and maintaining appropriate records;
• Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, when necessary;
• Addressing any member feedback, and/or concerns professionally;
• In addition, proactively aiming to achieve satisfactory resolutions and escalate issues to the Duty Manager when necessary;
• Handle correspondence with reciprocal and affiliated clubs;
• Be in proper attire at all times when attending to members’ enquiries during the stipulated shift hours;
• Any other duties as assigned from time to time by management.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 2 years of working experience in the hospitality industry handling frontline services;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift duties on a 5.5-day work week.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Assist in setup & breakdown of the restaurant.
• Assist your Service Leader in organising table seating and preparing tables.
• Greeting of customers and providing an enjoyable dining experience for all customers.
• Presenting menus/ directing customers to our menu QR code on the tables.
• Serve water and refill glasses as and when needed.
• Ensure the timely delivery of food/beverage orders.
• Complete opening and closing side work.
• Ensuring side stations are stocked and cleaned. Regular checks.
• Assisting in cleaning up of spills and ensuring table cleanliness at all times.
• Complete housekeeping functions where necessary (ie. cleaning, sweeping, mopping, emptying trash and etc.)
• Handling of customers' queries in a friendly and professional manner.
• Facilitating and assisting Service Leader in any other requirements.

JOB REQUIREMENTS

• Fluent in spoken and written English.
• Minimum 1 year’ experience in restaurant service/ F&B industry, experience as a barista will be a plus.
• Basic certification in restaurant service is desirable. A combination of practical experience and education will be considered.
• Outstanding Customer Service, focused and oriented.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Strong communication skills with the ability to promote sales and resolve conflict.
• Positive, Cheerful, Energetic, Fun and Friendly.

Audit Semi Senior / Audit Associate

Key Responsibilities:

Audit & Assurance

· Identify client’s business and key risks

· Execute assigned engagement-related tasks under supervision

· Perform assurance engagement in compliance with professional standards (e.g. compliance assurance test on corporate entitles)

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach

· Identify and propose solutions to significant accounting and auditing issues

· Review information accompanying the assurance report in accordance with applicable framework

· Any other ad-hoc duties assigned

Other areas of work, where applicable

· Tax Compliance

· Accounting support

· Corporate Secretarial

· Support for Advisory work – Insolvency, Voluntary Liquidation, Corporate Rescue and Turnround

Skills & Knowledge Requirements :

Technical Skills & Competencies

· Accounting Standards

· Auditing and Assurance Standards

· Business Acumen

· Business Process Analysis

· Data Collection and Analysis

· Engagement Completion and Reporting

· Financial Statement Review

· Professional Skepticism and Judgement

· Regulatory Risk Assessment

Generic Skills & Competencies

· Teamwork

· Communication

· Interpersonal Skills

· Sense Making

· Problem Solving

To qualify for the role, you must have:

· A degree in Accountancy or Business (major in Accountancy) from recognized local/ overseas university, or Accountancy Professional Qualification (e.g. ACCA, CPA Australia, ICAEW). Candidates doing the last paper of their professional qualifications would be considered.

· Minimum 1 year’s relevant work experience in the audit field, with established mid-sized firms

· Familiarity with Singapore Financial Reporting Standards and Singapore Standard of Auditing

· Familiarity with usage of accounting software, ISCA Auditing Programme, and Singapore Corporate Income Tax will be highly advantageous.

What we offer:

· 5 days work week;

· CBD office location, within walking distance from Bugis MRT and City Hall MRT;

· Fair remuneration;

· Good Working Environment;

· Group Medical Insurance and Personal Accident Insurance coverage

· Relevant training (On the Job Training, mentorship by management, and selected external courses and seminars);

· Opportunities to gain exposure in other areas of accounting areas (i.e., Financial Accounting, Taxation, Merger & Acquisition, Advisory, Corporate Secretarial etc)

Entry level varies upon experience.

Interested candidates, please email us your CV at [email protected]

The position is responsible in Purchase Order creation, reports, liaising with external suppliers and internal departments to ensure seamless process of stock to store after order is placed. To assist on the retail shop floor as part of the job scope.

Primary Responsibilities

Focuses on the Guest Retail Experience

• Uses guest names whenever possible.
• Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
• Uses a Heartist® approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and adds value to enhance guests’ satisfaction.

Works as Part of the Retail Team

• Ensures accuracy in cashiering duties.
• Ensures stocks are fully replenished on retail shelves.
• Operates P.O.S machine and handles cash efficiently in local and foreign currency.
• Maintains inventory items of the boutique.
• Provides guest product knowledge and assists guest with selection of gifts and souvenir.
• Manages and communicates merchandise opportunities to Retail Manager.
• Participates and assists with monthly inventory stock take activities.

Involvement of Wider Job Functions and Relationship

• Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
• Participates in training activities to improve knowledge and skills.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Maintains collaborative working relationships with colleagues and supervisors/managers.

Merchandising Functions

• Ensure order confirmation and invoices from suppliers are accurate.
• Creating and uploading purchase orders to facilitate receiving process.
• Work on retail prices with manager and ensure prices are aligned.
• Follow up and keep track with suppliers to ensure timely deliveries.
• Follow up with suppliers and liaise with stores when issues arises.
• Arragement of stocks to stores.
• Weekly stock replenishment for stores.
• Monitor stock level of key items and follow up with re-orders when necessary.
• Weekly and Monthly sell through reports.
• Ensure stocks are available in online channels.

Candidate Profile

Knowledge and Experience

• Minimum ‘N’ Level or Certificate in hospitality or related field.
• Minimum of 1 year of relevant experience in retail industry.
• Proficient in Microsoft Excel and Office
• Sense of urgency flexibility ability to multitask
• Willingness to learn
• Good communication and interpersonal skills
• Interpersonal skills well developed with guests, employees, management.
• Ability to work independently, effectively, reliable and self-directed.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Has good initiative under dynamic environment.
• Self-motivated and energetic, confidently able to give suggestions and resolve problems.
• Communication skills in English spoken/written.
• Supporting operations is a must.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• Raffles Courtyard

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

About the Role:

As a CBRE Moves Associate, you will oversee the administrative assistance and implementation support of the Moves, Additions, and Changes team in the delivery of projects.

This job is part of the Moves, Additions and Changes function. They are responsible for building space design, construction, and moving services.

What You’ll Do:

• Manage office moves and reconfigurations for assigned buildings.
• Ensure the team is following customer requirements, internal policies and procedures, and external legal requirements.
• Provide oversight on highly complex project documentation preparation. Maintain a checklist of tasks and relocation databases and review for inconsistencies.
• Manage assets ordering – Add/Remove/Relocate
• Prepare & attend MAC meetings with client.
• Coordinate with vendors on securing proposals, and RFPs if needed.
• Support in monitoring financials related to project assigned to the team, including ensuring purchase orders are available before the implementation of project.
• Review invoices and pay applications related to projects or assigned teams and clients for accuracy.
• Resolve and troubleshoot escalated project commitments.
• Supervision of works out of office hour when require.
• Provide post-move on-site supervision with support teams.

What You’ll Need:

• Diploma or Degree with 2-3 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Able to read & process floor plan/drawings
• Knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Knowledge and use of AutoCAD would be an added advantage.
• Advanced organizational skills with an inquisitive mindset.
• Experience in hands on role working within MAC & facilities environment.
• Previous work experience in fast-paced multi-national environments

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

This role aims to create a positive customer service experience for our members.

• Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
• Attend to members’ enquiries during the stipulated shift hours;
• Operates the Phone System, POS System and other payment systems;
• Process bookings of sports facilities (make / issue booking chits and keys to the facilities where applicable / turn on or off the facilities lights where applicable);
• Ensure proper recording of booking information and filing of booking chits;
• Issue towels and locker keys to members and ensure members sign out and sign in for them;
• Ensure related keys, equipment and towels are returned by members after use;
• Handle registration and withdrawal of sports activities and training programmes;
• Assist in administrative duties (letter typing, data entry, handling of mailers, photocopy of forms, replenishment of items for the counter etc.);
• Survey sports facilities to ensure all sports equipment/facilities are in proper working conditions and assist in sports activities;
• Addressing any member feedback, and/or concerns professionally;
• Be in proper attire at all times when attending to members’ enquiries during the stipulated shift hours;
• Any other duties as assigned from time to time by management.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 1 year of working experience in the hospitality industry handling frontline services;
• Candidates without experience are welcome;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift duties on a 5.5-day work week.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

• Assist with commercial review of finance and transaction documents.
• Assist with pricing and commercial negotiations.
• Liaise with legal counsels and transaction participants and management transaction logistics related to closing, conditions precedent and conditions subsequent with minimal supervision.
• Manage ongoing administration requirements.
• Administer opening and ongoing administration of bank and brokerage accounts.
• Ensure compliance with regulations.

Requirements

• Tertiary or professional qualification or experience in relevant field.
• Ability to manage multiple activities and stakeholders in parallel.
• Demonstratable ability to review finance and transaction documents.
• Legal or loans operations background.
• Team player, resilient, resourceful and results driven.
• Excellent proficiency in financial modelling and analysis.
• Excellent proficiency in English.
• Willingness to participate and support other engagements within the trust and fund administration function.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Long Bar
• Raffles Courtyard
• The Grand Lobby
• yi by Jereme Leung

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

This role aims to create a positive customer service experience for our members.

• Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
• The Club Services Associate will be rotated in various front desks to effectively deliver customer services to our members and other stakeholders regarding Club programmes, activities, promotions, and updates;
• Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of reception premises, and maintaining Club correspondence;
• Assisting with membership-related applications, such as new member registrations, membership card replacement, and membership inquiries;
• Maintaining accurate membership records and databases;
• Processing payments and handling cash and online transactions for membership dues, and other Club booking and services with accuracy and maintaining appropriate records;
• Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, when necessary;
• Addressing any member feedback, and/or concerns professionally;
• In addition, proactively aiming to achieve satisfactory resolutions and escalate issues to the Duty Manager when necessary;
• Handle correspondence with reciprocal and affiliated clubs;
• Be in proper attire at all times when attending to members’ enquiries during the stipulated shift hours;
• Any other duties as assigned from time to time by management.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 2 years of working experience in the hospitality industry handling frontline services;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift duties on a 5.5-day work week.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

This role aims to create a positive customer service experience for our members.

• Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
• Attend to members’ enquiries during the stipulated shift hours;
• Operates the Phone System, POS System and other payment systems;
• Process bookings of sports facilities (make / issue booking chits and keys to the facilities where applicable / turn on or off the facilities lights where applicable);
• Ensure proper recording of booking information and filing of booking chits;
• Issue towels and locker keys to members and ensure members sign out and sign in for them;
• Ensure related keys, equipment and towels are returned by members after use;
• Handle registration and withdrawal of sports activities and training programmes;
• Assist in administrative duties (letter typing, data entry, handling of mailers, photocopy of forms, replenishment of items for the counter etc.);
• Survey sports facilities to ensure all sports equipment/facilities are in proper working conditions and assist in sports activities;
• Addressing any member feedback, and/or concerns professionally;
• Be in proper attire at all times when attending to members’ enquiries during the stipulated shift hours;
• Any other duties as assigned from time to time by management.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 1 year of working experience in the hospitality industry handling frontline services;
• Candidates without experience are welcome;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift duties on a 5.5-day work week.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Human Resources and Faculty Administration (HRFA).
• Strategy & Implementation
  • Lead the development, implementation, communication and evaluation of the Universitys DEI (Diversity, Equity & Inclusion) strategy, policies, agenda, programmes, initiatives and projects.
  • Maintain a high level of expertise around best practices and trends in DEI; monitor and take measures to ensure SMU keeps abreast of best practices, trends and current research.
  • Plan, develop and launch DEI policies, framework, programmes and initiatives and processes; take responsibility for stakeholder alignment, integration and operationalization of DEI principles, objectives and key processes into decision-making, people management practices and everyday interactions.
  • Identify, influence, and leverage on University resources, technology, tools, partnerships, and opportunities to inform, support and advance our DEI strategy.
  • Assess, identify, monitor, communicate and proactively address risks and opportunities of DEI strategy, programmes, initiatives and projects.
  • Lead, participate and contribute to committees, taskforces or groups with DEI-related agenda that may develop as part of SMUs DEI strategic plan.
• Strategic Partner
  • Provide DEI consultation, collaborate with, and act as strategic partner to executive leadership, Sustainability Blueprint taskforces, HRFA, key departments/ teams, and taskforces/ committees (e.g. Office of Provost, Office of Safety and Security, the Dean of Students Office, Student Success Centre, Office of Student Admissions and Financial Assistance, etc.) to drive, align, integrate and advance DEI in key areas of campus life.
  • Partner, coach, influence and engage with management to empower them to align with and embed DEI and/or to develop strategies and solutions to improve the effectiveness of DEI efforts.
  • Facilitate difficult conversations and proactively engage, influence and intervene with management and employees on issues relating to gaps in respectful workplace and DEI practices, behaviours, and efforts.
• Programmes and Communications
  • Play an active role in championing DEI in the SMU community, leveraging on internal and external opportunities, networks and partnerships to develop projects, programmes and initiatives that amplify DEI.
  • Develop, oversee and implement internal and external DEI communications strategy, events/programmes in collaboration with key partners.
  • Provide subject matter expertise and develop content for social media and internal communications channels (e.g. Sharepoint, intranet, blogs, etc.) to promote awareness and visibility of DEI agenda and efforts.
  • Lead, implement and manage DEI-related learning experiences and programmes; work with key partners and other training or curriculum development units in SMU on DEI compliance, education efforts, and development of DEI training and courseware.
  • Lead and deliver DEI training, presentations and communications, as appropriate, for internal and external audiences.
• Audit, Analytics, Reporting and Action
  • Conduct periodic climate assessments and/or audits of SMUs current policies and practices in DEI to ensure compliance with laws, policies and procedures that apply to DEI agenda; provide comprehensive analysis to identify specific needs and areas for improvement.
  • Help create DEI metrics, measurable goals and objectives.
  • Monitor and track SMUs progress and outcomes from DEI initiatives, programmes and projects; gather and provide comprehensive analysis of the data.
  • Build reports, dashboard, and present periodic updates and/or findings to various stakeholders to assess effectiveness of DEI efforts and identify opportunities for improvements or actions.

• A Bachelors Degree in any relevant discipline, possessing at least 10 years of extensive experience in Human Resources.
• At least 5 years of successfully leading and driving DEI strategies in a large or mid-sized organization.
• Strong knowledge of frameworks, best practices, accreditation, benchmarks, and relevant legislations relating to diversity, equity, inclusion and health.
• Experience conducting DEI audits and climate assessments.
• Demonstrated ability to develop and implement successful DEI initiatives.
• Track record of strong project management skills and experience, including ability to plan, prioritise, execute, monitor, and control multiple projects/programmes simultaneously.
• Excellent relationship-building skills to forge successful collaborations with diverse internal and external stakeholder groups; possess ability to influence without authority.
• Possess organizational change management skills
• Strong strategic, analytical and problem-solving skills
• Savvy in collecting, analysing and use of data insights to inform DEI strategy, identify key issues/problems, formulate solutions, and implement actions.
• Excellent interpersonal and communication skills (oral and written), and presentation skills
• Strong facilitation and coaching skills, with the ability to build trusted-advisor relationships with key stakeholders and to proactively find/devise solutions to potential DEI challenges.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description

• Operate Point of Sales (POS) Systems when managing food & beverage order
• Prepare a variety of alcoholic and non-alcoholic beverages
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Maintain drinkware and beverage equipment needed for beverage preparation
• Address customers' queries on food and beverages
• Suggest food and beverages to customers
• Provide go-the-extra-mile service to create a positive customer experience
• Follow customer service standards
• Escalate customers' feedback
• Follow legislative requirements pertaining to handling and consumption of alcoholic beverages
• Follow the organisation's personal, food and beverage hygiene standards
• Assist in opening, operating and closing of shifts
• Execute daily operational tasks according to staff roster
• Replenish inventory at service stations
• Follow crisis response and recovery activities in accordance with business continuity policies
• Suggest areas for personal development to improve work performance
• Escalate feedback on current work processes and procedure
• Suggest areas for continuous improvement within work area
• Execute continuous improvement activities within work area
• Operate emerging technology and tools to improve work productivity
• Any ad hoc duties as assigned

Job Requirement

• A minimum of 1years’ relevant experience at supervisory level in hospitality or F&B Industry. Preferably experience in restaurants and lounges
• Strong leadership skills, mature, outgoing & guest oriented, good communication skills
• Proactive, enthusiastic, strong sense of responsibility and positive thinking
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.

Job Responsibilities:

• Perform in-depth analyses on large datasets to gain a deeper understanding of beneficiaries
• Work with cross-functional teams to build and maintain dashboards to monitor and gain business insights. Guide users on creating and using reports and visualizations to communicate findings to stakeholders
• Prepare data for regular and ad-hoc reporting based on organization needs
• Contribute to the improvement of business operations through automation
• Improve data collection & analysis processes to achieve efficiency and productivity
• Foster data literacy across the product organization and establish standards for data-informed decision-making
• Liaise with external agencies like the Ministry of Education and Ministry of Social and Family Development on data relating to our beneficiaries
• Support and jointly participate in in-house research using data and also external research projects where necessary
• Support Board meetings and preparations of materials for reporting to Board and Exco

Job Requirements:

• Relevant degree in business analytics, data analytics, computer science or other similar field
• At least 3 years of relevant experience
• Excellent quantitative analysis, use of spreadsheets and modeling tools
• Strong communication and presentation skills to interface with stakeholders
• Salesforce & business objects expert with extensive reporting and dashboard skills and experience in Power BI would be an added advantage
• Good team player and collaborative
• Must be self-motivated with a strong focus on delivery
• Familiar with Personal Data Protection Act

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Long Bar
• Raffles Courtyard
• The Grand Lobby
• yi by Jereme Leung

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The position is responsible in Purchase Order creation, reports, liaising with external suppliers and internal departments to ensure seamless process of stock to store after order is placed. To assist on the retail shop floor as part of the job scope.

Primary Responsibilities

Focuses on the Guest Retail Experience

• Uses guest names whenever possible.
• Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
• Uses a Heartist® approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and adds value to enhance guests’ satisfaction.

Works as Part of the Retail Team

• Ensures accuracy in cashiering duties.
• Ensures stocks are fully replenished on retail shelves.
• Operates P.O.S machine and handles cash efficiently in local and foreign currency.
• Maintains inventory items of the boutique.
• Provides guest product knowledge and assists guest with selection of gifts and souvenir.
• Manages and communicates merchandise opportunities to Retail Manager.
• Participates and assists with monthly inventory stock take activities.

Involvement of Wider Job Functions and Relationship

• Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
• Participates in training activities to improve knowledge and skills.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Maintains collaborative working relationships with colleagues and supervisors/managers.

Merchandising Functions

• Ensure order confirmation and invoices from suppliers are accurate.
• Creating and uploading purchase orders to facilitate receiving process.
• Work on retail prices with manager and ensure prices are aligned.
• Follow up and keep track with suppliers to ensure timely deliveries.
• Follow up with suppliers and liaise with stores when issues arises.
• Arragement of stocks to stores.
• Weekly stock replenishment for stores.
• Monitor stock level of key items and follow up with re-orders when necessary.
• Weekly and Monthly sell through reports.
• Ensure stocks are available in online channels.

Candidate Profile

Knowledge and Experience

• Minimum ‘N’ Level or Certificate in hospitality or related field.
• Minimum of 1 year of relevant experience in retail industry.
• Proficient in Microsoft Excel and Office
• Sense of urgency flexibility ability to multitask
• Willingness to learn
• Good communication and interpersonal skills
• Interpersonal skills well developed with guests, employees, management.
• Ability to work independently, effectively, reliable and self-directed.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Has good initiative under dynamic environment.
• Self-motivated and energetic, confidently able to give suggestions and resolve problems.
• Communication skills in English spoken/written.
• Supporting operations is a must.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.