The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group..
The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in major supermarkets island wide.
Job Summary:
The role includes preparing, cooking and presenting high quality dishes within the assigned section in kitchen.
Key Responsibilities:
Prepare, cook and present quality dishes according to the standard recipes.
Assist Executive Sou Chef in creating menu items based on recipes, preparing dishes and supporting all activities in the kitchen.
Prepare food efficiently and ensure that the food quality and standard is consistent.
Manage the kitchen inventory and ensure supplies are fresh and of good quality. Monitor the stock level through regular stock count to ensure adequacy of supplies and place purchase orders timely.
Check storage temperature, labelling, date the food products for expiry. Monitor food portion and waste control.
Clean, tidy and maintain the kitchen, equipment and tools. Clean the section and equipment before shift changes take place.
Maintain food hygiene practices. Proper handling of high-risk foods e.g. dairy, meat & seafood and prevent cross contamination
Ensure cool rooms, fridges, freezers and dry store areas are maintained in a clean and safe manner.
Proper handling of tools such as knives, sharp utensils etc. in correct safety standards.
Use of kitchen equipment such as grills, ovens, steamers in food preparation. Ensure that kitchen equipment is properly handled and maintained in accordance with safe operating procedures.
Work effectively, efficiently, professionally & carry out instructions of Executive Sous Chef / Executive Chef.
Requirements:
Diploma in Culinary Arts or Diploma in Food Services
WSQ Basic Food Hygiene Certificate or to attend Food Safety Course Level 1 or Refresher Course arranged by Company
Relevant working experience in F&B service
Perform shift duties, 5-day work week, work on weekends & PH
Good customer handling, good communication skills, multitasking, responsive, a team player with a positive attitude and strong interpersonal skills
The Dempsey Project is looking for a Pastry Chef who is passionate crafting delectable desserts and pastries. With instructions from the Head Pastry C..
The Dempsey Project is looking for a Pastry Chef who is passionate crafting delectable desserts and pastries. With instructions from the Head Pastry Chef, a Pastry Chef should focus on fine tuning his/ her skills, developing techniques, and achieving independence on his/her role.
Job Highlights:
- 14 Days Annual Leave
- 5 day work week, 44 hours
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens
Salary: $2400 - $2800
Job Description:
Follow orders and advice instructed by Pastry Chef to perform job task following directions
Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make desserts/pastries/breads
Decorating and displaying finished products
Maintaining a neat and organized workspace during shift
Cleaning and restocking of workstation, ensuring all equipment is sanitized and prepared for the next shift.
Job Requirements: Basic Culinary Skills
Experience or Entry levels with no experience are welcome to apply
Prefer those who can start to work immediately Preferably attained WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedure certificate
Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jac..
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
POSITION SUMMARY
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
JOB SUMMARY
Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service a..
JOB SUMMARY
Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Maintaining Concierge Goals
• Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Assists in development of specific goals and plans to prioritize, organize, and accomplish work.
• Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Establishes an effective database to be used by all team members for restaurant and local attractions.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
• Provides check-in and check-out services and handles reservations when needed.
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.
• Responds to emergency situations using appropriate procedures.
• Maintains awareness of daily operations and events at the hotel.
• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.
Supervising Concierge Team
• Supervises all activities of concierge team.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Takes part in building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises employees and all day-to-day operations. Understands employee duties well enough to perform them in employees' absence.
• Maintains open, collaborative relationships with employees and encourages employees do the same within the team.
• Verifies concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Verifies that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Ensuring Exceptional Customer Service
• Promotes an atmosphere where concierge team provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction.
• Verifies employees understand customer service expectations and parameters.
Supporting Human Resource Activities
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
4 DAYS A WEEK SERVICE/KITCHEN CREW!!!
Working Hours: 9 AM - 9 PM ( break 1 hours, 44 hours a week)
working location: Near Siglap MRT
3 days off per we..
4 DAYS A WEEK SERVICE/KITCHEN CREW!!!
Working Hours: 9 AM - 9 PM ( break 1 hours, 44 hours a week)
working location: Near Siglap MRT
3 days off per week
Meals provided
Responsibilities:
Prepare and cook menu items to high standards
Provide excellent customer service at the counter
Pack delivery orders according to SOP
Maintain cleanliness and organization in the kitchen and dining areas
Follow food safety and sanitation guidelines
Assist with inventory management and stock replenishment
Perform any other tasks assigned by the company
Requirements:
Experience in a kitchen or customer service role preferred but not required
Strong communication and teamwork skills
Ability to work in a fast-paced environment
Passion for food and customer service
Flexible availability, including weekends and holiday
POSITION SUMMARY
Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock..
POSITION SUMMARY
Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Junior Chef 1 / Commis Cook 1, Sushi (Nobu Singapore)
Full-time
Full-time
Junior Executive
Singapore, Singapore
F&B / Tourism / Hospitality
3 months ago
Four Seasons Hotel Singapore
A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road..
Four Seasons Hotel Singapore
A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.
Junior Chef 1 / Commis Cook 1, Sushi (Nobu)
The incumbent is required to manage the preparation of food items per guest orders or as assigned by kitchen management in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment.
We are looking for an individual who is passionate about your craft! He/She should be attentive to detail and have a strong work ethic. The candidate is expected to work together with other team members on a daily basis to ensure a flawlessly executed final product.
Qualifications
3+ years of related experience in a similar capacity in a related position with Four Seasons or other organizations.
Experience in preparing in hot kitchen
Ability to assist in the creative process of developing recipes and presentations.
Join us Now!
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties with discounted meals
Paid holidays/vacation
Dental and medical/disability/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant
About the roleWe are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced suppo..
About the role
We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.
What you will be doing
Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.
The successful candidate
Essential
Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
Strong understanding of sales processes and customer service principles.
Excellent communication and interpersonal skills.
Proficiency in CRM software and Microsoft Office Suite.
Analytical and problem-solving abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Desirable
Detail-oriented and highly organized.
Proactive and able to work independently.
Team player with a positive attitude and strong work ethic.
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accu..
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
SCOPE
The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordan..
SCOPE
The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures, and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.
OVERALL OBJECTIVES
The job of Guest Relations Manager is executed satisfactorily when:
KEA (Kempinski Experience Assessment) audit results are 85% and above.
LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
Hotel and Outlets are promoted.
Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
In case of immediate need, the Guest Relations Manager helps with reception duties.
MAIN RESPONSIBILITIES
Communication of hotel & company philosophy and internal hotel representation.
Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
Be knowledgeable about all VIPs in-house, hotel functions and special events.
Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
Welcome, facilitate and bid farewell to as many guests as possible.
Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
Prepare the iPads for in-room check-ins.
Prepare the daily amenity report.
Handle special amenity requests and room setup’s for anniversaries, birthdays, honeymoons etc.
Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
Obtain as much information about a guest’s stay to be entered in the guest history.
Welcome visitors to the hotel, assist with general information, internal promotions and directions.
Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
Handle all incoming Guest Intelligence Pre-Arrival Surveys.
Create and implement a minimum of 5 Platinum level and 3 Black level Local Experiences for the hotel.
Perform special projects and related duties as assigned.
Walk throughout the hotel recognizing guests and engage with them appropriately.
Attend & participate in daily briefings as scheduled.
Report potential and existing hazards and rectified immediately.
Provide information to all guests regarding the services and possible internal promotions of the hotel.
Senior Management on any unusual circumstances that might affect guest service and expectation.
Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
Participate in training programs.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
REQUIREMENTS
Warm, pleasant, friendly and confident, with good interpersonal skills.
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern F..
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.
Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.
Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.
You'll be in charge of:
Attend all incoming calls in a fast, accurate and courteous manner
Manage Zendesk and ticketing software system
Respond to emails in a prompt and professional manner
Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
Handle special requests
Communicate with Behold Julien venues and other departments to ensure seamless communication.
Assist customers all other relevant enquiries
Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management
Qualifications:
Minimum of 2 years of experience in guest services within the hospitality industry.
Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
Good understanding of fine dining operation and service standards.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Proficiency in Microsoft Office Suite and restaurant management software.
Availability to work flexible hours, including evenings, weekends, and holidays
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern F..
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.
Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
Across all levels, our kitchen is a safe space for every culinary mind to explore their artistry and hone their craft in every dish, and in every detail.
Your responsibilities include:
Execute mise-en-place efficiently; including, setup the array of ingredients, the process of preparing, caring for your workstation
Maintain the highest level of food quality, taste, and visual presentation
Collaborate with team members to ensure efficient communication and teamwork in a fast-paced kitchen environment.
Prepare a wide range of ingredients, meeting the highest standards of taste and presentation
Monitor inventory count, quality of ingredients, and inform your section leads when there are shortages
Food safety regulations and ensure food is prepared and stored in a safe and sanitary manner
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction wi..
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested.
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern F..
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.
Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.
Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.
You'll be in charge of:
Guest Experience Leadership
Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
Recruiting, Interviewing and Training of all Guest Experience Team Members.
Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction
Team Leadership and Development
Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
Set clear performance expectations and provide regular feedback and coaching to team members.
Conduct training sessions on service excellence, guest interaction, and operational procedures
Operations
Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
Ensure compliance with health and safety regulations and company policies
Service Improvement and Administration
Continuously evaluate and improve guest service processes and standards.
Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
Manage scheduling and staffing to ensure adequate coverage during peak times.
Maintain accurate records of guest interactions, incidents, and feedback.
Qualifications:
Minimum of 5 years of experience in guest services within the fine dining establishment.
Minimum 1 year of experience with Seven Rooms Table Management system.
Strong understanding of fine dining operation and service standards.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Proficiency in Microsoft Office Suite and restaurant management software.
Availability to work flexible hours, including evenings, weekends, and holidays
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.
We are seeking a talented and experienced Content Writer with 3 to 7 years of experience to join our dynamic team. The ideal candidate will have a str..
We are seeking a talented and experienced Content Writer with 3 to 7 years of experience to join our dynamic team. The ideal candidate will have a strong command of content writing and the ability to craft compelling stories based on key points. This role requires a creative thinker who can produce high-quality content that engages our audience and supports our brand's objectives.
Key Responsibilities:
1. Content Creation:
- Develop and write clear, engaging, and original content for various platforms including websites, blogs, social media, email campaigns, and marketing materials.
- Ensure all content aligns with the brand voice, style, and tone.
2. Storytelling:
- Transform key points and complex information into compelling narratives that resonate with our target audience.
- Utilize storytelling techniques to create content that is both informative and captivating.
3. Research and Analysis:
- Conduct thorough research on industry-related topics to generate ideas and support content creation.
- Analyze content performance and use insights to improve future content strategies.
4. Collaboration:
- Work closely with the marketing, design, and product teams to ensure content is aligned with overall marketing strategies and business goals.
- Collaborate with subject matter experts to gather information and ensure content accuracy.
5. Editing and Proofreading:
- Edit and proofread content for grammar, punctuation, style, and accuracy.
- Ensure all content is free of errors and meets high-quality standards.
Job Descriptions
Ensure the smooth running of Kiosk operations
Provide excellent customer service and ensure orders accuracy.
Work in a team to..
Job Descriptions
Ensure the smooth running of Kiosk operations
Provide excellent customer service and ensure orders accuracy.
Work in a team to attain high standards of product quality & service.
Able to work independently during off peak hours
Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
Operation includes closing/opening & clean up
Perform other related tasks as assigned by managers and supervisors.
Job Requirements
Driven and willing to learn.
Able to work independently in a fast-paced environment.
Able to commit rotational shift, weekends and public holidays.
WHAT’S THE JOB?
Responsible for managing the daily productions, preparation and presentation of all barbeque and roasted items of Chinese restaurant..
WHAT’S THE JOB?
Responsible for managing the daily productions, preparation and presentation of all barbeque and roasted items of Chinese restaurant operation. (inclusive of in room-dining and banquet functions), monitor and delegating job duties for junior colleagues. Control food costing while ensuring quality is maintained or improved
YOUR DAY-TO-DAY
Administers and adhere HACCP policies and procedures within the hotel
Supervises and maintain cleanliness and hygiene of your kitchen and all work stations
Ensure the consistency in the preparation of all barbeque and roasted items for A La Carte/ Buffet/ Festive menus according to hotel recipes and standards
Take responsibility for the receiving and safe storage of food ingredients, checking stock are correct and of good quality and resolve any discrepancies
Educate and train junior colleagues in accordance with hotel brand standards to foster productivity
Work with your superiors and plan appropriate manning level, ensuring effective utilization of manpower
Actively share with superiors the conduct and work performances of junior colleagues; ideas and opinions
Ensure new colleagues are properly trained, provide guidance and support when needed
Liaise daily with colleagues to keep effective communications regarding guests’ feedbacks
Able to provide professional, friendly and proactive guest service while supporting fellow colleagues
WHAT WE NEED FROM YOU
Diploma / Vocational certificate in Culinary Skills or related field
Minimum 3 years’ related experience as a chef including in 1 year in supervisory capacity in full service restaurants/ local or international hotels in high volume kitchen
Skilled in roasting techniques for meat and poultry
Oral and written fluency in English and Chinese, Cantonese (optional)
Menu planning and costing, organising special events, develop new dishes with comprehensive product and equipment knowledge
Commitment to work rotating shifts, weekends and public holidays
Valid Food Hygiene/ Food Handler certificate as required by local government
Tanoke is an exclusive modern Japanese and sake restaurant in downtown Purvis street (near Bugis & City Hall MRT). We are seeking a talented and p..
Tanoke is an exclusive modern Japanese and sake restaurant in downtown Purvis street (near Bugis & City Hall MRT). We are seeking a talented and passionate F&B Service Crew to join our team.
Responsibilities
Ensure guests receive high-quality service.
Address and resolve guest complaints and concerns in a timely and courteous manner.
Monitor guest satisfaction and implement improvements as needed.
Assist with guest inquiries, reservations, and special requests.
Monitor and maintain cleanliness, organization, and sanitation of the dining areas.
Ensure all tables are properly set up and maintained throughout service.
Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.
Qualifications
No experience is required. Training will be provided
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Strong attention to detail and multitasking abilities
Positive attitude and willingness to learn
Ability to work collaboratively as part of a team
Flexibility to work evenings, weekends, and holidays as needed
Benefits
Insurance and Medical Benefits
Competitive salary and performance-based incentives
KEA (Kempinski Experience Assessment) audit results are 85% and above.