Total 3,933 service centre manager job vacancies in Information Technology category in Singapore

Job Summary

We are seeking a detail-oriented Data Analyst to support daily operational reporting, data extraction for various business needs, and audit-related tasks. This role is integral to ensuring data accuracy, providing actionable insights, and supporting compliance within our credit card operations. The ideal candidate should have a strong analytical background, experience with SQL, and an understanding of financial data relevant to the credit card industry.

Responsibilities

1.Daily Operational Reporting

• Generate, review, and distribute daily, weekly, and monthly reports related to credit card transaction volumes, financial performance, and other OKRs.
• Ensure the accuracy, reliability, and timeliness of all reporting outputs.
• Collaborate with different departments to customize reports to meet operational needs.

2. Data Extraction for Business Operations

• Use SQL or other query tools to extract data as needed for ad-hoc analysis,performance tracking, and business operations.
• Work with cross-functional teams to understand data needs, design queries, and ensure data integrity.
• Identify data trends and provide recommendations based on analysis.

3. Audit and Compliance Support

• Support internal and external audit activities by retrieving and validating required datasets.
• Document data sources, extraction methodologies, and calculations to ensure data transparency.
• Collaborate with compliance and risk management teams to ensure data reporting aligns with regulatory requirements.

4. Data Management and Quality Assurance

• Conduct regular quality checks on datasets and reports to ensure consistency andaccuracy.
• Participate in data cleansing and enrichment initiatives to improve data quality.
• Maintain data documentation and ensure adherence to data governance policies.

5. Continuous Improvement

• Identify opportunities to automate data processes and reporting workflows.
• Develop and enhance analytical tools and dashboards to support decision-making.
• Stay updated on industry trends and best practices in data analytics for financial services.

Qualifications

• Bachelor’s degree in Data Science, Finance, Economics, Statistics, or a related field.
• Proven experience as a Data Analyst, preferably within the financial or credit card industry.
• Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills with a keen eye for detail.
• Familiarity with audit processes and regulatory compliance requirements.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred Skills

• Knowledge of data warehousing and ETL processes.
• Understanding of credit card operations and financial transaction data.
• Experience with statistical tools (e.g., Python, R) is a plus.

We are seeking a skilled Data Analyst with experience in customer profiling, segmentation, data extraction for business operations, and promotion analysis. This role will be responsible for analyzing customer data to support personalized marketing initiatives, optimize promotional strategies, and enhance customer engagement. The ideal candidate will have a strong analytical background, experience with SQL, and an understanding of customer behavior in the credit card industry.

Responsibilities

1. Customer Profiling and Segmentation

• Develop and maintain customer profiles by analyzing behavioral, demographic, and transactional data.
• Identify and create customer segments to support targeted marketing, retention, and engagement strategies.
• Collaborate with the marketing team to define and refine segmentation criteria to ensure accurate and actionable insights.

2. Data Extraction for Operational Support

• Perform data extraction using SQL or other query tools to support various business needs, including customer insights, campaign analysis, and business reporting.
• Ensure data accuracy, consistency, and integrity in all extracted datasets and analyses.
• Support ad-hoc data requests from cross-functional teams as needed.

3. Promotions and Campaign Analysis

• Analyze the performance of promotional campaigns and provide insights to optimize marketing strategies.
• Measure the effectiveness of campaigns and promotions across different customer segments, providing data-driven recommendations.
• Collaborate with marketing to test new promotional ideas and measure their impact on customer engagement and retention.

4. Customer Insights and Reporting

• Create and deliver regular reports on customer behavior, engagement trends, and segment performance.
• Use data visualization tools to present findings and recommendations in a clear and actionable format for business stakeholders.
• Identify trends and opportunities within customer data to improve product offerings and customer experience.

5. Continuous Improvement and Automation

• Seek opportunities to improve and automate data processes, reporting, and analytics workflows.
• Develop and enhance dashboards and analytical tools to streamline data access and support decision-making.
• Stay current with industry trends in data analytics and customer segmentation within the credit card sector.

Qualifications

• Bachelor’s degree in Data Science, Finance, Economics, Statistics, or a related field.
• Proven experience as a Data Analyst, preferably within the financial or credit card industry.
• Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Familiarity with audit processes and regulatory compliance requirements.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred Skills

• Knowledge of data warehousing and ETL processes.
• Understanding of credit card operations and financial transaction data.
• Experience with statistical tools (e.g., Python, R) is a plus.

We are looking for a skilled Full Stack Software Engineer with extensive experience in developing Customer Relationship Management (CRM) systems for credit card companies. This role requires expertise in Java and a background in creating, enhancing, and maintaining CRM systems with a focus on collections and settlements. You will work closely with cross-functional teams to ensure the CRM system supports credit card-specific workflows and meets high standards for security, scalability, and efficiency.

Responsibilities

1. Credit Card CRM Development

• Design, develop, and maintain CRM system features tailored to credit card operations,
• including customer data management, collections, and settlement processes.
• Work with stakeholders to understand the specific needs of credit card customers and integrate those requirements into the CRM system.
• Develop secure, high-performance solutions that meet regulatory requirements and ensure data integrity across CRM modules.

2. Collections and Settlements Module Development

• Build and enhance collections workflows within the CRM, including automated reminders, tracking, and escalation processes.
• Develop settlement features to support financial reconciliation and reporting, with integrations for third-party and in-house payment processing.
• Implement logic for credit card transaction lifecycle management, including tracking balances, fees, and repayment schedules.
• 
  

3. Backend Development

• Use Java frameworks (e.g., Spring Boot) to build robust, scalable backend services that support CRM functions.
• Design and manage databases (e.g., MySQL, PostgreSQL, MongoDB) optimized for handling customer, collections, and transaction data.
• Implement data privacy, encryption, and security best practices to ensure compliance with financial regulations.

4. Testing, Deployment, and Maintenance

• Conduct thorough testing for collections and settlement modules to ensure reliability and efficiency.
• Monitor CRM system performance, troubleshoot issues, and apply updates or enhancements as needed.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Experience in developing and optimizing collections and settlement workflows within a CRM system.
• Understanding of compliance, data security, and privacy requirements specific to the financial industry.

Preferred Skills

• 5+ years of experience as a Full Stack Developer, with a focus on CRM development for financial services, particularly in credit card operations.
• Strong expertise in Java and Java frameworks such as Spring Boot.
• Proficiency in front-end technologies (HTML, CSS, JavaScript) and front-end frameworks (React, Angular, or Vue).
• Knowledge of databases and data management best practices, including SQL and NoSQL databases.
• Familiarity with RESTful API design, microservices architecture, and integration for credit card workflows.

• Assist in conceptualize, organize, schedule, promote and execute events and programmes for the elderly and children in the community.
• Logistics setup for the running of activities on daily basis.
• Facilitate or conduct daily activities for the elderly.
• Record attendance of participants for the various activities, monitor the safety of the participants, assist the instructor during the session.
• Assist and facilitate the billing, accounting and tracking of transactions arising from the programmes.
• Assist in preparation of activities materials and bulletins.
• Collate data and statistics for reporting.
• Assist to attend to walk in enquiries, phone call, grocery ration distribution onsite/delivery to clients' homes.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Animal Science Care Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Life Science Medical Devices
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Leads the technical team to support construction team for all design matters
• Reviews all technical documentation and drawings of the Project works
• Works closely with the appointed Consultants and construction team on designs and project deliverables to enhance site efficiency and constructability
• Leads on the design approval from the Authority/Agency including URA,BCA,LTA,PUB etc for the Project works
• Manages design approval process in a timely manner to resolve all technical issues
• Ensures strict compliance of the design in accordance with the contractual requirements
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the relevant parties
• Leads the technical team to work closely with in-house BIM team and resolves all clarifications on technical requirements pertaining to the Project works
• Identifies and highlights to Management and project team of any potential risks or issues that will impact Project performance
• Prepares and presents design progress status and slides to Management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e Architectural, MEP, BIM etc.) on design to ensure delivery of high quality outcome
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil and structural engineering projects as and when assigned
• Attends Progress Meeting, Technical Meetings, Coordination Meetings, Site Meetings, etc.

Requirements:

• Bachelor's Degree in Civil Engineering recognized by the Profressional Engineering Board
• At least 8-12 years of design experience or design management experience.
• Must possess excellent interpersonal skills
• Ability to communicate effectively with subcontractors and engineers

For a confidential discussion please send your cv to [email protected]

To view more roles within the Construction & Engineering | Project Management Sector please visit our LinkedIn page @ Artemis Executive Solutions. We thank you for taking the time to apply but due to the high volume of applicants we regret to inform that only shortlisted applicants will contacted

EA Lic. No. 22S1050 | R1330228

• Assist the Technical Project Management in the negotiation of customer demands and specifications as regards to effort and cost estimates/calculations
• Develop Work flow System & manage the system for workers onsite monitoring modules.
• Lead and supervise work executed by local and off-shore resources, ensure smooth workflow in delivery of codes from development to production.
• Working experience in Singapore min. 5+ yrs experience in project management within a IT development environment with project , project planning, project deliverables, and team management.
• Knowledge in Web and Mobile development (web application & web services)
• Track development milestones closely and re-prioritize deliverables
• Remain knowledgeable of new technologies and carry out research and experimentation to best achieve good system designs
• Translate business and functional requirements into technical specifications
• The ability to communicate technical information clearly to both technical and non-technical audiences
• Work closely with team and business users to develop and improve operations processes and procedures
• Maintain technical standards and ensure adherence to best practices, frameworks, follow standards/guidelines
• Provide recommendations to achieve better system performance and efficiency
• Track, verify, and report on costs incurred for development
• Carry out other technical related duties that may be required
• Report to the Director

On behalf of our client we are looking for Program manager to work on one on one basis on various tasks.

About the Role:

We are seeking an experienced Program Manager to lead and oversee the implementation of cutting-edge payment technologies within our Corporate Banking and Transaction Banking divisions. This role will focus on driving payments modernization initiatives, including the deployment of payment hubs, payment platforms, and the integration of various payment schemes across different channels. You will work closely with cross-functional teams to ensure seamless execution of complex payment systems projects while managing stakeholder expectations and ensuring delivery on time and within budget.

Key Responsibilities:

• Lead Payments Modernization Projects: Oversee the implementation of payment hubs and platforms, ensuring that the project aligns with corporate banking strategies and objectives.
• Payments Platform Implementation: Guide and manage the end-to-end implementation of payment platforms (Oracle Payments, ACI Worldwide, Temenos, FIS, etc.), ensuring that these systems are deployed efficiently and effectively.
• Stakeholder Management: Coordinate with internal stakeholders, including business, technology, legal, and compliance teams, to define requirements and ensure alignment on project deliverables.
• Delivery Management: Lead and manage complex projects involving multiple payment types and systems, including ISO 20022, SEPA, Low-Value Batch Payments (ACH, GIRO), High-Value Funds Transfers (RTGS, RENTAS), Cross-Border Payments (SWIFT), and Real-time Payments (UPI, PayNOW, Instapay, etc.).
• Process Optimization: Identify opportunities for process improvement and help drive efficiency in payments processing through the integration of new payment technologies and tools.
• Risk and Compliance Management: Ensure compliance with global regulatory standards and industry best practices (e.g., PSD2, GDPR, SWIFT compliance).

Reporting and Documentation: Provide regular updates to senior management and other stakeholders on project progress, risks, and mitigation plans

Kindly be informed that only shortlisted candidates will be contacted.

Gomes Divya.

Direct line: 66318505 (Ext.405)

Email: [email protected]

Personnel Registration Number: R22108982

Location: Central

Company Overview:
Our client is a leading provider of CCTV and surveillance systems, dedicated to offering reliable and innovative security solutions to our clients. We are looking for an experienced and skilled Assistant Technical Manager to join the team and oversee corrective and maintenance work for systems of end user.

Key Responsibilities:

• Lead and manage technical teams in performing corrective and preventive maintenance of CCTV and surveillance systems.
• Diagnose and troubleshoot system issues, ensuring timely and effective resolutions.
• Oversee the installation, configuration, and upgrade of CCTV and surveillance equipment as needed.
• Ensure compliance with quality standards and safety protocols during all technical activities.
• Collaborate with clients to address their concerns, provide technical guidance, and maintain strong client relationships.
• Prepare and maintain technical documentation, including maintenance schedules and service reports.
• Monitor inventory of technical supplies and equipment, coordinating with suppliers as necessary.

Requirements:

• Diploma or Bachelor’s Degree in Electrical Engineering, Electronics, Information Technology, or a related field.
• Proven experience in technical management, especially within the CCTV or surveillance industry.
• Preferably to have experience in leading junior staffs
• Strong knowledge of CCTV systems, IP cameras, access control, and other surveillance technologies.
• Excellent troubleshooting skills and the ability to make quick, effective decisions under pressure.
• Good interpersonal and communication skills to liaise with both team members and clients.
• Ability to work independently and manage multiple tasks effectively.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Job Responsibilities

Project Leadership and Management

• Lead and plan technical deliverables that meet project requirements within the allocated budget and schedule.

• Oversee and coordinate technical implementation activities across project teams, ensuring smooth production cutover and post-implementation support.

• Serve as the escalation point for the project team, addressing critical project issues and facilitating smooth execution.

• Provide hands-on guidance to ensure the project teams build enhancements according to the solution plan.

Technical Delivery and Risk Management

• Plan, monitor, and manage risks/issues related to technical project delivery, providing L3 support as needed.

• Collaborate across different domain application teams to manage technical and security-related dependencies of the solution.

• Partner with Architects, Security, Suppliers to ensure solution design aligns with enterprise design principles, security, and control standards.

• Work with Security teams to facilitate completion of penetration testing and remediation of findings.

• Partner with suppliers and testers to ensure the successful completion of SIT, UAT, performance/load testing, and application security testing with quality results. Stakeholder Collaboration and Financial Oversight

• Partner with Program/Project Managers, Business Analysts, Suppliers to collate, understand, and finalize functional and technical requirements.

• Provide systems input during the specification phase (e.g., effort estimates, highlevel delivery plan) based on impact assessments.

• Engage with suppliers, conduct RFQ/RFI processes, and ensuring timely, high quality product deliveries.

• Manage project financials and budgeting, ensuring alignment with the financial goals of multiple projects.

• Provide regular status updates on technical delivery and escalate issues affecting the project schedule, proposing workarounds or resolutions.

• Ensure project documentation is completed according to industry and organizational standards.

Job Requirements

• Degree in Computing or related discipline to support job requirements.

• At least 7 years of experience in Program/Project management under a Project Delivery.

• Experience in project management, business analysis, business process reengineering.

• Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.

• Adaptable and comfortable working in a dynamic environment.

• Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g., RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).

• Strong client management and interaction experience.

• Strong persuasion and negotiation skills including conflict resolution skills.

• Strong analytical and critical thinking skills, meticulous with attention to details.

• Ability to identify and improve on work & process inefficiencies.

• Proficient in MS Project, Confluence, JIRA.

• Proficient with SDLC, AGILE methodologies.

• End to end implementation of any of the following in a Financial Services Industry would be an advantage:

o Cloud related solutions

o Infrastructure / Network related solutions

o Endpoint / Workplace Technology related solutions

o Active Directory / Identity Management related solutions

Soft Skills

• Good organization skill, able to multi-task and work under pressure.

• Adaptable and comfortable working in a dynamic environment.

• Excellent time management and can prioritize work.

• Strong analytical and critical thinking skills, and meticulous with attention to details.

• Team player, able to work independently or in a team with minimal supervision.

• Good communication, writing and presentation skill.

• Good stakeholder engagement and vendor management skills.

• Project Planning & Coordination
• Prepare detailed project plan factoring all deliverables, risks and associated mitigations.
• Prepare Weekly Status Reports, Monthly Steering Committee Reports and adhoc Project Status Report covering all critical aspects.
• Spearhead the Weekly Status Meeting with internal and external project team, Monthly Steering Committee Meeting and other internal project status meeting.
• Stakeholders Management
• Develop healthy relationship with the customer PMO & SME Team members
• Liaison with Lead Consultant(s) and ensure that the customer PMO & SME Team members are providing milestone sign off on time
• Project Team Management
• Establish and maintain cohesive working environment within the internal project team members, and keep the morale of the team high, especially during challenging times.
• Problem Solving &Critical Thinking
• Solve the issues raised by the internal project team members including solutioning, functional aspects, technical aspects and customer management.
• Explore out-of-the box solutions to manage the challenges faced during the project. Partner with Project Director to address the challenges in timely manner.
• Manage Project Profitability
• Ensure the overall allocation and resource utilization is optimal, so that the actual cost of project remains within the budgeted cost.
• Anticipate Risk and Plan
• Anticipate risks arising due to internal or external stakeholders that can impact the success of project.
• Partner with Project Director to address the challenges in timely manner.

Responsibilities:

As the Network Program Manager, you will be responsible for overseeing and coordinating various network expansion projects, ensuring that partnerships are aligned with the company's overall business objectives. You will also be responsible for building and maintaining strong relationships with key partners including large corporate banks, wealth tech and other NBFIs.

• Coordinate multiple projects simultaneously, ensuring they are completed on time, within scope manage internal and external communication..
• Work with Product, Sales, Compliance and Tech to ensure that the Finmo Network plan is executed on time and on budget
• Document network documents and collaterals
• Ensure that partnerships are aligned with the company's overall business objectives
• Build and maintain strong relationships with key partners
• Oversee the day-to-day management of existing partnerships
• Track and measure the success of partnerships
• Identify and mitigate risks associated with partnerships
• Develop and implement processes to ensure the smooth onboarding of new partners.
• Stay updated on latest trends in the payments industry.

Requirements

• 5 years experience in a payments partnerships role as Relationship Manager, Implementation Manager or Project Manager in APAC market
• Program Management experience managing multiple projects is a must
• Bachelors or Masters Degree in IT or Business
• Experience working with India and Singapore based teams.

We are seeking an experienced Technical Delivery Manager to oversee the successful delivery of technology projects, with a focus on serving banking clients. This role will require end-to-end management of project lifecycles, from planning and resource allocation to execution and post-deployment support. The ideal candidate will have a solid technical background, exceptional organizational skills, and the ability to lead cross-functional teams and squads to deliver high-quality solutions on time and within scope.

Key Responsibilities:

1. Project Ownership & Delivery:

• Lead and manage the full project lifecycle for assigned technology projects.
• Ensure all projects are delivered on time, within scope, and meet client requirements and quality standards.
• Define project scope, goals, deliverables, and success metrics in collaboration with stakeholders and clients.
• Actively engage with client stakeholders and technical teams for projects throughout the project life cycle including estimations, scoping, design, development, SIT, UAT and product demo sign offs.

2. Team & Stakeholder Management:

• Oversee and coordinate the work of multiple teams and squads, including development, QA, and DevOps.
• Engage and collaborate with client stakeholders to ensure transparency, resolve issues, and ensure alignment with client expectations.
• Mentor and support team members to ensure high engagement, performance, and adherence to best practices.

3. Process Optimization & Quality Control:

• Implement and refine processes to improve team productivity, delivery efficiency, and project quality.
• Conduct regular project reviews and retrospectives to identify improvement opportunities.
• Establish and maintain documentation and reporting standards, ensuring stakeholders are informed on project status, risks, and progress.

4. Risk & Issue Management:

• Identify potential project risks and develop mitigation strategies to manage them effectively.
• Proactively resolve issues that may impact project timelines or quality, engaging with internal and client teams as necessary.

5. Client & Relationship Management:

• Act as the primary point of contact for clients during project delivery, ensuring high levels of client satisfaction and engagement.
• Build and maintain strong client relationships, understanding client goals and fostering a partnership approach to project delivery.

Key Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field; PMP, Agile, or Scrum certifications preferred
• 12+ years in IT project delivery, with a minimum of 5 years in a technical delivery management role, ideally within the banking or financial services industry
• Good understanding of Digital Banking and Agile Ways of Working
• The ideal candidate must have worked as a part of a consulting organization handling technical delivery of banking projects
• Strong understanding of software development, system architecture, and deployment methodologies. Familiarity with relevant technologies such as Java, React, DevOps, and Cloud solutions
• Proven experience managing cross-functional teams, excellent client-facing and internal communication skills
• Exceptional analytical and troubleshooting skills with a proactive approach to issue resolution
• Ability to manage and prioritize multiple projects in a fast-paced environment

About the company
Our client is a renowned leading insurance company.

About the job
This role supports the Regulatory Compliance team, with a focus on data protection, and requires close collaboration with senior management and other business units. The key responsibilities include:

• Ensuring compliance with PDPA by monitoring data policies, identifying risks, and managing privacy documentation.
• Conducting audits, addressing data protection issues, and managing data breach incidents.
• Serving as a contact for data privacy queries, promoting compliance culture, and providing regulatory advice and training.
• Developing compliance programs and addressing any non-compliance areas.

Skills and experience required

• At least 5 years of experience in regulatory compliance, particularly in data protection.
• Strong written and verbal communication skills, and ability to present complex ideas.
• Possess strong understanding of insurance regulations.
• Excellent analytical, negotiation, influencing, and relationship-building skills.
• Self-motivated, independent, adaptable, and strategic thinker able to work with minimal supervision.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Responsibilities:

• Data Centre Operations & Maintenance:Lead 24/7 operations, ensuring compliance with all regulatory and operational standards, and maintain uptime and system availability.
  Oversee facility infrastructure, including power, cooling, security, and network management to support high-density, mission-critical environments.
  Conduct regular inspections and proactive maintenance to prevent disruptions.
• Cluster Supply Organisation Collaboration:Engage actively in a cross-functional team structure, working with agile methods that support rapid, flexible responses to changing conditions and customer needs.
  Embrace iterative development practices, continuously enhancing products and services to deliver valuable functionalities to customers.
• Team Leadership & Development:Lead a team of data center technicians and engineers, guiding skill development, encouraging accountability, and fostering a “fail fast” approach to enable rapid correction and adaptation.
  Share specialized knowledge across cells and chapters, maintaining open communication for regular, timely feedback.
• Strategic Planning & Process Improvement:Coordinate data center activities, including system installations, upgrades, repairs, and maintenance, aligning with the bank's digital strategy.
  Manage the full product lifecycle, taking quality, compliance, and customer needs into account.
  Implement agile quality assurance and risk management frameworks to ensure secure, reliable operations.
• Capacity & Resource Management:Anticipate capacity needs, optimize space, power, and cooling, and manage a budget to ensure cost efficiency while maintaining performance standards.
  Organize and prioritize regular tasks, using a proactive approach to risk, compliance, and resource management.
• Security & Compliance:Ensure physical and data security, maintaining compliance with regulatory standards (e.g., PCI-DSS, ISO 27001) and internal policies.
  Coordinate disaster recovery (DR) and business continuity (BC) planning, ensuring frequent failover testing and readiness.
• Vendor & Stakeholder Engagement:Manage relationships with vendors and service providers, ensuring adherence to service-level agreements (SLAs).
  Liaise with IT and business stakeholders to align data center activities with broader business goals.

Requirements:

• Degree in Computer Science, Engineering, or a related field
• Financial Services experience is a must
• Minimum of 7 years in data center operations
• At least 4 years in a management role in the banking or financial sector.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Student Card
  • Manage the student photo system, including photo review and approval for all incoming undergraduate, postgraduate, non-graduating e.g. exchange students and guest students;
  • Student replacement card system for lost and damaged cards;
  • Outsourcing of card printing for new and replacement cards including arranging for encoding of student cards;
  • Issuance of student cards for new intake of students including the online event management system to manage appointment for the student card collection.
• Certification letters / Academic Summary
  • Manage the student request system.
  • Prepare certified documents (self-service download for softcopy or over-the-counter collection for hardcopy).
  • Liaise with the Student Services Hub on the issuance of hardcopy documents.
• Official Transcript / Replacement Degree Certificate
  • Prepare official transcript for undergraduate, postgraduate and non-graduating students (e.g. exchange students).
  • Manage replacement of degree certificates and additional official transcript requests.
• Fixed Asset Management
  • Check and account for assets periodically.
  • Ensure all assets are tagged.
  • Manage pool of assets for department use.
• NSMen deferment
  • Liaise with Mindef / SPF / SCDF on ICT deferment for NSmen
• Assist in general administration for the department including management of purchase orders and office supplies.
• Attend to students' enquiries and requests (email, telephone, walk-in).
• In-charge of office administration such as managing purchase orders and replenishing office supplies.
• Covering officer for 5 to 8 areas during absence of other colleagues in the unit.
• Help in other registrar functions such as matriculation, commencement, examination invigilation, etc.

• A degree holder in a business or related field with at least 1 to 2 years of relevant work experience, preferably in a tertiary institution environment.
• Diploma holders with at least 7 to 8 years of relevant work experience are welcome to apply.
• Experience in frontline service in a university setting would be an advantage.
• Organized and meticulous.
• Able to communicate well, verbally and in writing.
• Committed to providing high quality customer service.
• Ability to work effectively independently and in a team.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

The role focuses on SAP for Insurance application support, technical solution development, and documentation. The ideal candidate will analyze business requirements, develop system solutions, and ensure quality performance through comprehensive testing. The ideal candidate will also support users during User Acceptance Testing (UAT) and post-implementation, provide production support, and collaborate with stakeholders to address issues effectively.

Job Responsibilities:

• Provide production support and ensure timely resolution of application issues.
• Monitor and manage SLAs to ensure high availability and performance of applications.
• Engage in the technical development of solutions, including the creation of technical documentation, application documentation, and user guides.
• Analyze business requirements to deliver suitable system solutions.
• Conduct System Integration and User Acceptance Testing, and document the test results.
• Perform root cause analysis for incidents and implement corrective actions.
• Execute functional analysis and code programs in accordance with SAP coding standards.
• Provide user support during UAT and post-implementation.

• Degree in Computer Science or a related field.
• General Insurance knowledge is preferred.

• Minimum of 8 years' experience in ABAP application development and a willingness to expand technical skills.
• Experience with the SAP for Insurance suite (e.g., FS-PM, FS-CM, FS-RI, FS-ICM, FS-CD, FS-BP).
• Proficiency in OOABAP, ABAP programming, Data Dictionary Objects, and RICEFW development, as well as Smart Forms, Scripts, BAPI, and BADI implementation.
• Experience with PI/PO, background services, portal integration, SAP Web services, and SQL databases.
• Understanding of IFBC configuration and PBT/BDT framework, TMF model, and FPP framework.
• Functional and technical knowledge of SAP for Insurance modules integration.
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent communication and interpersonal skills, proficiency in English, and a strong team player attitude.
• Experience in working with on-site, off-shore team members including a mix of internal and external resources
• Ability to efficiently plan and organize own workload and team's workloads

Position description:

As a Data Analytics Manager (Product Analytics), you will play a pivotal role within our data team, collaborating closely with product, design, and engineering teams. Your primary goal will be to derive actionable insights from extensive datasets, influencing strategic decisions, improving user experience, and driving product growth. You will lead key projects, lead junior data scientists, and ensure data-driven approaches are integrated into business processes.

What you will be doing:

• Manage product, design, engineering stakeholders to drive large-scale, complex data analysis projects from conception to execution, ensuring alignment with business objectives
• Understand how our investment products work and is able to present to senior management business related analysis to improve the adoption and volume of our products
• Work with product managers and the design team to identify the key metrics their product should track and build data pipelines, frameworks and dashboards to track and improve these metrics
• Work with our product managers and design team to create data driven product UI/UX designs to drive adoption of new product features
• Explore our large data sets to improve our understanding of how our customers engage in Pluang
• Help to build product analysis frameworks and enable our product team to be able to make effective decisions on our product
• Use the built frameworks to analyze our user behavior across different user segments, to enable nudges on their behavior to improve engagement and conversion
• Assist our product managers to plan out and build A/B testing experiments
• Monitor data processes, providing the support that teams rely on to make decisions.
• Effectively communicate your work with team leads and cross-functional stakeholders on a regular basis
• Lead junior data scientists in solving our product related problems and guide their career development
• Manage the data work streams under the product analytics umbrella

What you need to be successful for this role:

• BS in a Computer Science, Math, Statistics, Economics, Engineering, Physics or a related field within 7+ years of experience.
• Strong SQL skills. You will need to write custom queries to pull data to support your assumption and hypothesis.
• Experience with data visualization tools (Preference for Google Data Studio).
• Experience with scripting and data analysis using Python.
• Solid understanding of statistical analysis.
• Strong sense of ownership and accountability, with good attention to detail.
• Good interpersonal skills and ability to work well in an international team environment.
• Ability to be agile and flexible in adapting in a dynamic environment.
• Interest in the investment, financial sector or web3/cryptocurrency is a plus.
• Familiarity with BigQuery and GCP would be an advantage.
• Prior experience working with clickstream data, especially Firebase / Google analytics data would be preferred.
• Additionally, experience working with product analytics tools like Amplitude, Mixpanel or Clevertap is greatly appreciated.
• Strong problem-solving skills with an emphasis on product effectiveness

Our client is a Non Profit Organization (NGO). They are looking for an Assistant Head of Research Centre to assist their team for the next phase of their business. They are located in Central, easily accessible.

Responsibilities of Assistant Head of Research Centre:

• Guide junior team members in researching Singapore’s unmet needs and oversee value proposition presentations for donors and stakeholders.
• Summarize and present research insights clearly for non-research audiences.
• Initiate and manage research projects aligned with organization’s philanthropic goals.
• Collaborate with external researchers to address key unmet needs.
• Ensure research findings inform donor engagement and grant-making.
• Stay updated on sector trends and share knowledge with the team.

Requirements:

• Postgraduate qualification in research for Social Science related studies
• Min 6 to 8 years of working experience in similar industry is highly prefered
• Strong in research paper writing and presentation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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EA License No. 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)