Total 7 supply chain operator job vacancies in Information Technology category in D12 Balestier, Serangoon, Toa Payoh

Role Profile: Backend Office System Operator

The purpose of the role is to verify and consolidate parking infringements from CCTV footage for customers.

Key Responsibilities:

• Scan, note down and verify any parking infringements from the CCTV monitors

• Validate all incoming traffic infringements and submit to BOS Team Lead.

• Attend to enquiries regarding verification of traffic infringements and other related services

• Report faulty cameras or breakdowns

• Coordinate with Technical Support team on camera repairs and adjustments

• Resolve all in scope enquiries and take appropriate escalation actions when required

• Other duties as assigned

• Part Time Basis available - Only weekends

Competence (Knowledge, Skills and Abilities):

• Knowledge of illegal parking violation rules

• Basic computer skills

Requirements:

• Able to converse well with customers on enquiries

• To be colour-blind free

• 2-years renewable contract

Education & Experience:

· Minimum ‘O’ Level or equivalent

· Preferably with experience working with CCTV systems

Role Profile

The purpose of the role is to verify and consolidate parking infringements from CCTV footage for customers.

Key Responsibilities:

• Scan, note down and verify any parking infringements from the CCTV monitors
• Validate all incoming traffic infringements and submit to BOS Team Lead.
• Attend to enquiries regarding verification of traffic infringements and other related services
• Report faulty cameras or breakdowns
• Coordinate with Technical Support team on camera repairs and adjustments
• Resolve all in scope enquiries and take appropriate escalation actions when required
• Other duties as assigned

Competence (Knowledge, Skills and Abilities):

• Knowledge of illegal parking violation rules
• Basic computer skills

Requirements:

• Able to converse well with customers on enquiries
• To be colour-blind free

Education & Experience:

· Minimum ‘O’ Level or equivalent

· Preferably with experience working with CCTV systems

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

At DSC Service Logistics, it is about getting the right parts to the right place at the right time, to keep your operations running smoothly so you never let your customers down. This APAC role maintains SL network service performance based on the Service Logistics standards.

1. Network Performance and Improvement:

• Data analysis to clarify KPI underperformances and aid in program management (Root cause analysis and Improvements).
• Leverage regional resources to support KPI program management, e.g., IT team.
• Lead KPI reporting in global forums, BRM, and APAC SMT.
• Review service performance against the SLA and follow up on corrective actions (GNO KPI).
• Work across functions in the regional team to ensure alignment of network performance across accounts.
• Drive network improvement initiatives and conduct network optimization studies.
• Analyse and implement customer improvement projects, managing and implementing corrective action plans as required.

2. System & Data Management

• Conduct SLDP (Data Platform) CCQ and Warehouse CCQ reviews in O2D to ensure compliance with customer contracts, OSM KPI standards, and PBR CCQ guide.
• Oversee BAU updates on PBR and SPCDB configurations, ensuring they are compliant and accurate.
• Advocate for prompt BAU changes to SLDP and SPC, ensuring configurations are always up-to-date.
• Oversee all BAU changes on PBR and SPCDB, ensuring configuration correctness and compliance with all standards and requirements.

3. Communications:

• Create and promote awareness of the SL standard across the network.
• Lead SL communication across the network (regional and countries) and with customers, including sharing success stories and other relevant information.
• Facilitate monthly APAC Performance Community forum and contribute in the monthly Global Performance Council forum.

4. Change Management:

• Execute effective change management by informing changes in the process and ensuring end-to-end implementation.
• Oversee the successful completion of new initiatives, solutions, and services.
• Use the CAPA process to drive corrective actions to improve performance.

Requirements

To be successful in this role, ideally you would have experience working in a matrix MNC organization structure and across different countries in APAC, interest in logistics industry and is data-savvy.

• 5-8 years of experience in Supply Chain / Logistics industry
• Tertiary qualifications in Engineering/Business or related field
• Independently performs assignments to achieve stated objective.
• Excellent Project Management Skills
• Ability to execute change management
• Excellent understanding of the principles of supply chain management
• Knows how to work with cross country and cross cultural ad hoc teams (i.e. working with APAC countries)
• Excellent communication skills
• Excellent analytical and problem solving skill
• Knowledge in relevant tools such as PowerBI, Python, etc.

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

This role is responsible to shape, drive and manage the IT function and define the SEA Cluster IT strategy to drive long-term functional priorities, delivery framework for systems/ applications, integration and infrastructure deployment in line with overall regional business strategy and objectives, and Group guidelines and policies.

Overall this role will Act as a senior point of contact for stakeholders within their respective teams and lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support. It shall also help to establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy.

Responsibilities

Overall the responsibility will include :

• Act as a senior point of contact for stakeholders within their respective teams
• Lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support
• Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy
• Lead, oversee and control highly strategic activities and initiatives across the region with significant impact on overall results and very high business risk potential
• Develop cluster IT strategy in alignment with the Regional & Global IT Strategy to meet the needs of business growth and profitability
• Direct effective and efficient delivery of all IT services and solutions within the cluster aligned with the overall business strategy and priorities
• Implement the Global IT Strategy and action programmes within the cluster, enabling cost effectiveness, service quality and business development in a highly competitive and changing marketplace.
• Network and develop strong business and IT relationships for the cluster and region, ensuring co-ordination, direction and interaction with counterparts to meet their needs and resolve issues
• Drive IT innovation across the cluster in support of customers and operational excellence
• Be the first point of escalation for IT related issues impacting cluster operations
• Steer performance, build relations and manage IT service providers based in the geography and other locations where services may be provided

Requirements

• Must have University degree in technology, business / vocational training in IT or business-related subject or equivalent experience
• Experience in Supply Chain/Logistics
• Able to assess risk from both technical and business viewpoint
• Strong Commercial Awareness Skills and excellent business acumen
• Able to negotiate and resolve conflicts - Influencing skils
• Excellent communication in verbal and written English (Tailored to all levels and audiences) - ability to conceptualise, visualise
• Ability to integrate the solution to domains/standards and best practices
• Demonstrable planning and estimating skills
• Project management hands on experience and expertise as well as ability to adopt a consulting style as appropriate
• Leadership ability - managing across cultures and country boundaries
• Ability to influence and educate senior business leads
• Experience with WMS and TMS products desired
• Proven ability to champion an idea and bring a group to consensus
• Proven record of developing self and others
• Proven ability to negotiate with customers to drive standards and show value of IT in pursuits

Key Areas of Responsibilities:

• Drives the end2end value chain for Zone APAC across all Districts.
• Key driver of supply chain value creation with strong ownership of collaboration with upstream sales as well as customer project management.
• Actively drives integration across the E2E value chain by identifying key drivers of value and influencing others to work cross functionally to increase operational excellence and customer value.
• Ensures that output of our warehouse and 3PL activities meets current and future demands, regulatory and service requirements and is delivered with competitive costs and speed to our customers
• Establishes a responsive, agile supply chain, by translating supply chain strategy into processes and policies.
• Drives an optimal balance of supply and demand through integrated planning and effective materials management to maximize performance and profitability.
• Initiates changes to supply chain management concepts in accordance with the customer requirements leading to continuous improvements across the E2E supply chain.
• Lead and develop the supply chain team to ensure the long and short term capabilities.
• Drives supply chain transformation towards digital capabilities through transparency/visibility and data driven decision making
• Actively drives a culture of continuous improvement leveraging LEAN methodology and Philips Excellence Practices
• Creates and maintains a safe working environment that continuously improves the Health and Safety of workers, including identification and management of occupational risk, provision of information and training, review of performance and provision of sufficient resources to maintain an effective H&S program
• Pro-actively embeds quality in products and processes while complying with relevant business and regulatory requirements to deliver on our customer promise.

Job Requirements:

• 12 years of Integrated Supply Chain experience preferably from the medical devices/technology industry.
• Familiar with APAC markets
• An Experienced People Manager

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of complex problems or highly innovative resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Job responsibilities:

• Monitor various monitoring facilities for software and hardware.
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e-mail from staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedure.

Key Requirements

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
• Minimum 2 years of working experience in relevant work area
  Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
• Proficient in using MS Office Suite of products
• Proficiency in Excel macros, pivot tables and charting is a plus.
• Good communication and interpersonal skills and proficient in English Language
• Proven ability to work independently and under pressure
• A good team player.