Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Work closely with customers to understand their technical requirements and provide suitable solutions.
• Support the team by providing technical expertise during customer meetings and product demonstrations.
• Conduct product training sessions for customers to ensure proper understanding and usage of the company's offerings.
• Collaborate with internal teams to develop and improve products based on customer feedback.
• Provide technical support to customers and field service engineers.
• Ensure customer satisfaction by addressing any technical issues or concerns in a timely manner.
• Contribute to the development of sales and marketing strategies.

Requirements:

• Bachelor's degree in Engineering or a related field.
• With 1-2 years of relevant working experience.
• Strong technical knowledge and understanding of the company's products and their applications.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks to meet customer needs.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support and assistance to customers in a timely and professional manner.
• Conduct troubleshooting of technical issues and provide solutions or recommendations.
• Coordinate and schedule service visits to customer sites for installation, maintenance, or repair of equipment.
• Ensure customer satisfaction by delivering high-quality service and resolving customer complaints or concerns.
• Maintain accurate records of customer interactions, service visits, and equipment performance.
• Collaborate with internal teams, such as sales and engineering, to provide comprehensive customer support.
• Identify opportunities for process improvements and contribute to the continuous improvement efforts of the customer service team.

Requirements:

• Diploma or Degree in Engineering or Optics Engineering
• With 3 year of relevant work experience in Machine Vision Application.
• Knowledgeable with vision/optical
• Willingness to travel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

One of our system integrator clients is looking for technical support engineers,this would be permanent position with our client:

Job Summary –

· Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.

· Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

· College degree or above

· Knowledge in customer support

Years of experience needed –2 years.

Technical Skills:

· Provide professional remote technical support services for client users

· Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

· Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

· Special cases are upgraded in time, and cooperate with other teams to solve user problems.

· Clearly and completely record case information in the system according to the process.

· Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Full Title : TECHNICAL SUPPORT ENGINEER

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.

Job responsibilities: -

Customer Support:

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
  Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
  

Problem Resolution:

• Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
  

Product Knowledge:

• Stay up to date with the latest advancements in audio technology and products.
  Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
  

Documentation:

• Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
  

Training and Education:

• Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  Provide internal and external training on new products and support procedures.
  

Quality Assurance:

• Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
  

Asset / PA Store Management:

1. Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
   
2. Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
   
3. Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
   
4. Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
   
5. Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
   
6. Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
   
7. Maintenance and Repairs:
   Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

Job Requirements

• Minimum Diploma in Audio Engineering, Electronics & Communications
• 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
• Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Overview

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

Requirements

• 6-8+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP and 3 years of functional and technical support experience
• Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

Simply submit your application with your updated Resume in MS Word Format to Ee Shuan by clicking the ‘Apply link’ or call your friendly Consultant, Ee Shuan, at 6590 9901 for a confidential discussion.

EA Registration No. R23116670

We are an well established company specialising in providing Large-Format printing and Digital Cutting Solutions.

We are looking for candidiates with the following:-

Responsibilities:-

• Provide on-site support, maintenance and servicing of equipment sold by us
• Perform on-site installation and setip of equipment sold by us
• Follow up closely with clients and provide periodic epdates
• Provide pre & post sales technical support
• Ensure assigned task are handle properly and timely

Requirments:-

• Some knowledge of Electronic & Electrical, Computer software and hardware knowledge prefer
• Ability to prioritise work tasks, work independently
• Ability to deal with multiple assignments with little supervsion
• 5 days work week
• Training will be provided
• Candidate with no prior experience are encourage to apply
• Work Location: Singapore

TECHNICAL SUPPORT ENGINEER

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.

Job responsibilities: -

Customer Support:

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
  Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
  

Problem Resolution:

• Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
  

Product Knowledge:

• Stay up to date with the latest advancements in audio technology and products.
  Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
  

Documentation:

• Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
  

Training and Education:

• Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  Provide internal and external training on new products and support procedures.
  

Quality Assurance:

• Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
  

Asset / PA Store Management:

1. Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
   
2. Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
   
3. Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
   
4. Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
   
5. Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
   
6. Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
   
7. Maintenance and Repairs:
   Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

Job Requirements

• Minimum Diploma in Audio Engineering, Electronics & Communications
• 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
• Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Transformation Technology Support Lead in Consumer & Community Banking (CCB) Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking in the day-to-day maintenance of the firm’s systems will be your go to and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities:

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.

• Execute policies and procedures that ensure operational stability and availability.

• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.

• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.

• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

• Collaborate across the firm and vendor system to continually learn, innovate, and adopt new monitoring technologies and design monitoring solutions that can detect the issues within Critical User Journeys of the firm.

• Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability.

• Demonstrate a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in areas of expertise.

• Drive continuous service improvements through established processes.

• Act as the main point of contact during major incidents for critical user journey and demonstrates the skills to identify & solve issues quickly to avoid financial losses and reduce customer impacts.

• Perform targeted flow-triage during major/critical incidents by leveraging tools and expertise.

Required qualifications, capabilities, and skills:

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.

• Minimum 5 years of application development & support experience.

• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.

• Proficient in observability and monitoring tools and techniques.

• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

• Strong technical background in Cloud technologies (AWS, Dockers & Kubernetes, Application Support (Java, Oracle/DB2, Cassandra / Mongo DB, MQ/Kafka), Middleware (WebSphere, Tomcat and Web Servers), and Retail banking channel application flows.

• Knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases, and micro service architecture.

• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).

• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.).

• Strong problem-solving skills (e.g., probing to understand flow logistics and engage relevant and excellent communication skills (e.g., managing global bridges/ writing executive notifications).

• Ability to multi-task and work flexibly in response to changing demands and managing stakeholders in all aspects and levels.

Preferred qualifications, capabilities, and skills:

• Working knowledge in one or more general purpose programming languages and/or automation scripting.

• Practical experience with public cloud.

• Possess in-depth knowledge of the retail financial services domain and related IT systems.

• Prior experience in developing distributed applications using Java, Python languages.

• Prior experience in developing monitoring dashboard development using Splunk, Dynatrace, and Grafana are preferred.

• Self-motivated, learn quickly and deliver results with minimal supervision.

• Experience in running technology operations and managing medium sized teams.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=7c90c19eee23dcf017b49d95c8483d08

Responsibilities:

• Provide technical support and assistance to customers in a timely and professional manner.
• Conduct troubleshooting of technical issues and provide solutions or recommendations.
• Coordinate and schedule service visits to customer sites for installation, maintenance, or repair of equipment.
• Ensure customer satisfaction by delivering high-quality service and resolving customer complaints or concerns.
• Maintain accurate records of customer interactions, service visits, and equipment performance.
• Collaborate with internal teams, such as sales and engineering, to provide comprehensive customer support.
• Identify opportunities for process improvements and contribute to the continuous improvement efforts of the customer service team.

Requirements:

• Diploma or Degree in Engineering or Optics Engineering
• With 3 year of relevant work experience in Machine Vision Application.
• Knowledgeable with vision/optical
• Willingness to travel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Work closely with customers to understand their technical requirements and provide suitable solutions.
• Support the team by providing technical expertise during customer meetings and product demonstrations.
• Conduct product training sessions for customers to ensure proper understanding and usage of the company's offerings.
• Collaborate with internal teams to develop and improve products based on customer feedback.
• Provide technical support to customers and field service engineers.
• Ensure customer satisfaction by addressing any technical issues or concerns in a timely manner.
• Contribute to the development of sales and marketing strategies.

Requirements:

• Bachelor's degree in Engineering or a related field.
• With 1-2 years of relevant working experience.
• Strong technical knowledge and understanding of the company's products and their applications.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks to meet customer needs.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• To understand the organization digital systems and provide support.
• To provide support over ERP system such as SAP and other supporting/interfaced systems.
• Act as a bridge between users and product development team or with 3rd party vendor.
• To provide technical support to teams within the organization, and to external clients when required.
• Assist with systems integration wherever required.
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
• Maintaining and updating technical documents; manuals and procedures for using an application or software suites.
• Identifying and resolving business and technical issues.
• Managing coordination at a local and international level where required.
• Delivering regular and customised training to teams within the business.
• Preparing maintenance plans; master data management and upgrading schedules for the organization's systems.
• Developing reports for teams across the business.

Job Requirements:

• Minimum 2 years supporting corporate end user services over ERP and other manufacturing systems.
• Proven ability to work independently and as a team member.
• Communicate professionally and effectively at all organizational levels.
• Highly motivated with the ability to work with limited supervision in a highly competitive environment.
• Abilitiy to engage with senior business stake holders.
• Ability to lead a team discussion and to communicate with product management team based globally.
• Good communication skills in English (both written and oral) and interpersonal skills.
• Good organizational skills; multi-tasking and time management skills.

• Set up, or set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for concerts, sports events, meetings and conventions, presentations, and news conferences. May also set up and operate associated spotlights and other custom lighting systems.

• Diagnose and resolve media system problems.

• Operate control consoles for sound, lighting or video.

• Determine formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, using research, knowledge, and training.

• Determine technical requirements of productions or projects.

• Mix and regulate sound inputs and feeds or coordinate audio feeds with television pictures.

• Convert data among multiple digital or analog formats.

• Maintain records, documents, or other files.

• Notify supervisors when major equipment repairs are needed.

• Notify others of equipment problems.

• Perform minor repairs and routine cleaning of audio equipment.

• Collaborate with others to determine technical details of productions.

• Reserve audio-visual equipment and facilities, such as meeting rooms.

• Coordinate logistics for productions or events.

• Record and edit audio material, such as movie soundtracks, using audio recording and editing equipment.

• Operate audio recording equipment.

• Direct and coordinate activities of assistants and other personnel during production.

• Coordinate activities of production personnel.

• Control the lights and sound of events, such as live concerts, before and after performances, and during intermissions.

• Design layouts of audio and video equipment and perform upgrades and maintenance.Collaborate with others to determine technical details of productions.

• Reserve audio-visual equipment and facilities, such as meeting rooms.

• Coordinate logistics for productions or events.

• Record and edit audio material, such as movie soundtracks, using audio recording and editing equipment.

• Operate audio recording equipment.

• Direct and coordinate activities of assistants and other personnel during production.

• Coordinate activities of production personnel.

• Control the lights and sound of events, such as live concerts, before and after performances, and during intermissions.

• Design layouts of audio and video equipment and perform upgrades and maintenance.

• Analyze and maintain data logs for audio-visual activities.

• Maintain logs of production activities.

• Compile technical information or documentation.

• Conduct training sessions on selection, use, and design of audio-visual materials and on operation of presentation equipment.

• Train others on work processes.

• Construct and position properties, sets, lighting equipment, and other equipment.

• Develop manuals, texts, workbooks, or related materials for use in conjunction with production materials or for training.

• Obtain and preview musical performance programs prior to events to become familiar with the order and approximate times of pieces.

• Provide appropriate technical production support for the School’s performances, concerts and activities

• Work across multiple teams to support the delivery of a number of artistic, academic and venue hire activities

• Ensure all equipment is stored safely and is accessible to others when absent

• Provide technical assistance to external users.

• Any other reasonable duties as required.

• Report any problems that arise with complex equipment and make routine repairs

• Cover the IT Support Executive duties during absences

Location

Punggol

Responsibilities

• Analyze, investigate and manage daily application issues/incidents
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform application deployment, support post deployment and post maintenance verification activities.
• Perform project documentation and document base-lining.
• Administration of application configuration, user account, and support audits activity related to this.

Requirements

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 2 - 5 years’ experience in IT Operation, application support and end user management
• Excellent analytical and problem-solving skills
• Good written & spoken communication skills and interpersonal skills
• Experience in Structured query language (SQL).
• Involvement in night support activity (based on duty roster) is required
• Team player and work independently without supervision

To apply, please visit www.gmprecruit.com and search for Job Reference: 24227

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Overview:

This is an opportunity to directly work in a health services sector as an Application Support Engineer (L2 Support).

Responsibilities:

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service.
• Provide 24/7 primary application maintenance and support.
• Work with level 3 support teams to fulfill service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress updates.
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
• Review and update project documentation and processes.
• Work with procurement team and vendors to procure necessary software and services.

Requirements:

• Must have Degree in Computer Science, Computer Engineering or equivalent.
• At least 2 years experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
• Experience in application support and maintenance for mobile applications and web portals.
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Experience in healthcare industry is an added advantage.

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Responsibilities:

• Manage and oversee the technical aspects of security system projects, specifically CCTV systems.
• Lead and supervise a team of technicians and engineers in the installation, maintenance, and troubleshooting of CCTV systems.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal locations for CCTV cameras and equipment.
• Design and develop CCTV system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide technical support and guidance to clients and internal teams.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Analysing existing Code base/Program for modification purposes.
• Designing/Deployment of Service in Container Environment
• Writing and implementing, clean, scalable code.
• Troubleshooting and debugging code.
• Verifying and deploying software systems.
• Recommending and executing program improvements.
• Maintaining software code and security systems.
• Creating technical documents
• Administer production jobs
• Understand debugging info
• Roll back a bad software push
• Block or rate-limiting unwanted traffic
• Well versed with Capacity/Performance Management
• Well versed with Production Support
• Use the monitoring systems (for alerting and dashboards)

Requirements:

• At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.
• Bachelor’s degree in computer science, computer engineering, or information technology.
• Advanced knowledge of programming languages:
• Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL
• Back End: JAVA, Python, Node.js, REST, SQL, Firebase (Optional)
• Advance Knowledge on Containers and Spring FrameWork
• Knowledge of software systems and frameworks EONTEC & KONY (Optional)
• Familiarity with Agile development technologies.
• Ability to learn new languages and technologies quickly.
• Good communication skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.

About the company

LANDI: Pioneers in Payment and Merchant Solutions

LANDI has been a trusted name in payment and merchant solutions for 18 years, supported by a dedicated team of over 500 employees. Each year, we proudly distribute 8 million POS devices globally.

Our product range includes versatile POS devices, Electronic Cash Registers, and software solutions, all designed to simplify payment processing, sales tracking, inventory management and data capture for businesses.

As a reliable technology partner, our commitment is to provide superior quality products and services to our clients. Innovation lies at the heart of LANDI's operations, driving us to constantly evolve and shape the "future of commerce".

Role and responsibilities

As Technical Support Engineer, you will provide technical support to LANDI customers in the APAC region, mainly by answering to JIRA tickets. Depending on the customer type (ISV, distributor, acquirer mainly) and priority, you will:

• Be assigned to JIRA tickets from customers when troubleshooting

• Be able to identify a HW or SW issue and route accordingly

• Be able to perform analysis, reproduce problems and escalate according to LANDI’s processes

• Make sure that the ticket is resolved according to the Service Level Agreement in place between LANDI and its customer

• Populate the internal LANDI’s knowledge base and FAQ so your experience serves all LANDI’s customers worldwide

You are autonomous, accountable, professional and able to do transversal management among various regions. You are curious and like digging into technical issues.

You are experienced in IT and computer science and able to write/debug code on Linux and Android devices.

Ideally you have an experience in payment industry (EMV, Nexo) and security (symmetric and asymmetric cryptography, PKI, encryption, signature).

You have prior experience in Linux and Android development.

You are motivated to join a new team and able to propose improvements and take initiatives in a fresh new international environment.

You may be required to travel in some countries of your region to visit customers.

Experiences & Training

• Engineering school graduate in IT / computer science.
• Strong technical skills in software development and QA with Linux and Android devices.
• Experience in Atlassian products (JIRA/Confluence) and ITSM rules is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Work with a passionate and talented team dedicated to success.

Responsibilities:

• Manage and ensure all hardware remains functional including computers and printers
• Manage and ensure that all software remains functional including accounts and HR software.
• Facilitate installation of CCTV when required.
• Coordinate with IT suppliers and vendors for renewal of licenses and hardware.
• Create ocal Area Networks (LAN), including the allocation of IP addresses as required.
• Conduct weekly server backups and ensure all computers have appropraite antivirus and cybersecurity measures.
• Execute additional tasks as needed to support the IT department.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description

Key Responsibilities

1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
2. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
3. Interfaces with external customers for requirements analysis and schedule.
4. Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
5. Performs customer specific software testing and analysis on bugs and enhancements.
6. Track software performance and quality at external customer sites.
7. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Roles and Responsibilities

:

The candidate provides analysis of workflow, recommend solutions and implements application solutions to meet customers needs. He/She translates requirements into business functional requirements.
Responsibilities include assisting with design, development, system configuration, implementation and support of assigned healthcare applications for the organization. Also responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and
implementation of application functionality.

Identify requirements
• Performs in-depth analysis of workflows, data collection, report details, and
other technical issues associated with the healthcare systems.
• Investigate end users' preferences while making build decisions and analyze
business operations as they relate to build decision.
• Formulate specifications and definition of delivery platforms for applications
• Determine the appropriate approach for new assignments

Develop applications
• Build application workflow and content as assigned by department
lead/manager.
• Follows functional specification documents to create workflow and content
within the application.
• Perform development of program logic for new applications
• Work with report writers to ensure that the application has the necessary
reports.

Implement applications

• Complete thorough unit testing of all build prior to handoff for functional and/or integrated testing.
• Integrate applications with back-end services
• Prepare test plans
• Conduct system integration and user acceptance testing

Optimise applications

• Analyse application performance based on user feedback and system reports
• Modify design logic in existing applications
• Evaluate recommendations to improve application performance
• Integrate new products with existing applications to improve the functionality and/or design
• Create user and technical documentation

Maintain applications

• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Collects information regarding potential system enhancements and functionality needs.
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Provide solutions to overcome complex problems using the latest technologies
• Anticipate internal and/or external business challenges and/or regulatory issues
• Oversee the maintenance of technical documentation of application’s technical architecture, code changes, issue resolutions and procedures
• Collaborate with external stakeholders and vendors to resolve problems

Requirements / Qualifications

:

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment and business needs

Sales Support Engineer (Indoor)
Working days: 5 days
Working hours: 8am-5.30pm (Mon-Thu), 8am-5pm (Fri)
Salary: $2200 - $3000
Location: Kaki Bukit

Responsibilities:

• Provide support to Sales Managers
• Response to customer’s enquiries, preparation of quotation and tenders for submission
• Provide co-ordination duties, support customers and coordinate with factory for technical matters
• On job training will be provided to understand how to select a control valve
• Other ad hoc duties as assigned by management.

Requirements:

• Proficient in Microsoft office
• Diploma in Engineering (Preferably Mechanical/Mechatronic)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Job Description:

• Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.
• Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and ensuring that intended product improvements continue to be pertinent and appealing to certain target audiences.
• Assists sales colleagues in developing and presenting custom solutions; creates essential presentation materials and adds in-depth product knowledge to make sure sales pitches to influencers and decision makers capitalise on product advantages. Asks pertinent questions to find and address areas that need more details or clarification
• Builds a personal network inside the sales department and offers technical assistance to colleagues in sales for customer presentations, trade exhibitions, and other events that further the brand of the company.
• Offers product knowledge training to a variety of engineering, sales, and customer support colleagues in order to improve technical proficiency and prepare colleagues to address customer inquiries and issues. Serves as a point of escalation for inquiries and difficult problems
• Offers a technical assessment of the customer's order specification, outlining the order's parameters and guaranteeing precise and suitable cost estimations and offer creation.
• When necessary, works with an application engineer to provide comprehensive proposals and specifications; makes use of Survitec systems to efficiently inform engineering and manufacturing teams of the final client needs and design.
• Tracks the overall performance of the product category, spotting chances to raise sales and promote product awareness, and offering specific product coaching or training to others across the company.
• Collaborates with a variety of stakeholders to conduct market and product evaluations, compile in-depth product feedback, and provide support for category management decisions.
• Establishes a setting where team members can all embody the Survitec Values
• Fosters an inclusive workplace where employees feel respected, valued, and free to be themselves
• Recognises, supports, and helps Survitec create a culture that puts safety first. guarantees a healthy and safe working environment
• Participates in formal and informal training and coaching, as well as assessment and development planning activities, to enhance one's own talents. Obtains or keeps an external professional accreditation when it's necessary to reach one's full potential and enhance performance. keeps up-to-date knowledge of industry best practices, external regulations, and technology by reading specialised publications, going to conferences, and continuing education

Requirements:

• University degree level
• 3-6 years of technical product experience, enabling the role holder to understand and support a range of technical queries
• 3-6 years of managerial experience, supervising and directing people and other resources to achieve specific business goals

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.