Total 1,973 support advisor job vacancies in Information Technology category in Singapore

DESCRIPTION/RESPONSIBILITIES:

The position is for an application support resource that will be tasked to learn and demonstrate technical and operational expertise to Equity Derivatives businesses of JPMorgan. The role requires working closely with both technology and business units to ensure the timely analysis and resolution of issues raised in these businesses on a day to day basis. These businesses deal in a range of activities including pricing and risk management of complex exotic/structured derivative products, with the help of several integrated applications.

Job Responsibilities

• Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office applications.

• Support applications for end to end trade lifecycle including bookings, pricing and risk management.

• Establish working relationships with other members of the Production Management team in other regions and across the organization as appropriate.

• Work with Application Development (AD) teams to implement fixes and improve stability.

• Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.

• Help monitor and improve monitoring of the application suite and proactively fix potential issues.

• Develop strong partnerships and communication channels with the businesses, AD, and other team members.

• Translate production issues into technical defects and work on defect management.

• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.

• Engage with project teams through the project life, more towards go-live to ensure successful delivery.

Required qualifications, capabilities, and skills

• Bachelor degree in Information Technology/Computer Science

• 5 year experience in production support in the financial services industry

• Good analytical and problem solving skills

• Working knowledge of SQL, Stored procedures (experience with Sybase/Oracle databases), Unix (experience with Linux preferred) and Python.

• Excellent communication skills in English, providing clear problem descriptions

• Proven complex problem solving/management skills and a strong eye for detail

• Proactive individual showing eagerness to learn and a strong sense of ownership

• Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations

• Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management

Preferred qualifications, capabilities, and skills

• Equity Derivatives product knowledge

• Strong software and business systems design, analysis, development and support skills

• Experience in supporting Trade Booking, Risk management platforms

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=10294ebfc67390fe532758ce5d7a6355

• Provides pre-sales and post-sales technical support
• Ensures selection of suitable instruments based on detailed customer specifications (RFQ Documents).
• Provides Instrumentation solutions based on the applications/data sheets.
• Leads a team of Engineers remotely as needed.
• Ensures the quality and timely submission of assigned project proposals.
• Responsible for all engineering, selection of models, talking to customers on technical matters and get document approvals.
• Be part of change management process
• Be responsible for finalizing model code according to customer specifications.
• Be responsible for selection of buyout products and also coordinating with suppliers on deviation & clarifications.
• Ad hoc duties

Requirements:

• Min Degree in Engineering
• Min 5 years of Technical Sales Support experience
• Minimum of 5-7 years of experience in process instrumentation or a related industry
• Good communication and interpersonal skills

Interested & qualified applicants, please forward your latest CV in MS word format to [email protected]

Project Description

You have the opportunity to experience the niche Bank's inhouse application software that supports the entire Treasury front office applications. you will get exposures on a variety of latest technologies such as VMWare, Open Shift, AWS, Java, Python and so many more!

Responsibilities

• Provide Level 2 Support for Treasury and Market’s eFX Application
• Responsible for stability of production environments ensuring application and all interfaces have maximum availability.
• Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
• Follow escalation procedures during outages
• Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
• Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
• Ensure all new deployments have correct documentation and training
• Ensure accurate and timely incident and problem logging
• Track incidents and provide regular updates to users on request status and progress
• Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
• Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team

Skills

Must have

• 5+ years Application Development/Support experience for eFX application will be highly considered.
• Has working experience on Banking/Foreign Exchange applications.
• Has experience working with ECNs and Liquidity Providers.
• Familiar with Oracle, MariaDB, KAFKA, Openshift, MQ, CD, Jenkins, BitBucket
• Have exposure working with Network and Firewall team.
• Familiar with FIX Protocol.
• Possess experience and proficiency in UNIX Shell/Perl Scripting
• Knowledgeable on Java, HTML and JavaScripting.
• Sound knowledge of Financial Markets products
• Effective communicator, with the ability to communicate with business/users
• Independent, proactive and demonstrate 'can-do' mentality
• Strong team player
• Ability to work under pressure and deliver excellent results.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Regularly repair, troubleshoot, and configure machines.
• Finish indoor and outdoor maintenance and repairs.
• Hands-on approach to fix technical problems.
• Proficiency in identifying and fixing flaws in mechanical equipment.

Requirements:

• Min Nitec in Mechanical Engineering or it's equivalent
• At least two years related working experience
• Knowledge of hydraulics or electricity is an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibility

• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Install and configure hardware and software applications
• Monitor and maintain Cartrack application and systems to ensure their smooth functioning
• Document technical procedures, user manuals, and FAQs
• Provide technical support for any IT related matters or issue
• Train users on the use of Cartrack applications and hardware
• Continuously update technical knowledge and skills

Requirements

• Minimum Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
• Entry level are welcome to apply
• Experience with command line interface (CLI): Bash, Powersell, ect would be an advantage
• Experience with embedded systems would be highly advantageous
• Must have a pleasant personality with high levels of motivation and enthusiasm
• Ability to work independently and as part of a team
• Willingness to work outside regular business hours as required

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

Program Manager (Sales Support)

• 9 months contract (maternity cover)
• Work location: Central

Our Client

• Leading global advertising platform company

The Opportunity

• Be responsible for driving Sales and customer Support sentiment by being a trusted cross-functional partner, addressing feedback and communicate Support progress.
• Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders to influence and drive their roadmap prioritization.
• Collaborate closely with Sales and Support Operations teams to develop multi-faced solutions to fix problems at scale at all stages of the support process.
• Develop compelling data-backed analyses on ways to improve the customer experience - looking at bothproduct fixes and operational improvement opportunities.

Your Background

• 5+ years of experience in sales support, engagement, strategy or related experience.
• Ability to communicate and present effectively to a diverse audience, across cross-functional partners at all levels in a fast-paced environment.
• Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, and influencing teams towards achieving goals.
• Problem solving experience to assess, analyze, troubleshoot, and resolve issues through defining and tracking metric.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Prefer candidates who have Level2 support role for Mainframe applications.

Job description

Responsibilities

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
• Ensure application stability issues are well taken care off.
• Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
• Ensure Preventive and detective measures of the applications are identified and implemented.
• Support the resolution of incidents and problems within team.
• Proactive event monitoring and ensuring alerts are well handled.
• Require 24X7 availability for managing the incidents and critical batch support.
• Automate processes and remove Toils.
• Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures
• Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

Requirements

• Minimum 7 years of experience and out of which minimum 5+ years of Level 2 Production support experience preferably in Banking industry
• Experience in managing Mission critical applications running on Mainframe Environment
• Over 5+ years of experience in Incident Management, Change Management, Problem Management.
• Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
• Experience in supporting CORE BANKING applications are plus
• Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.
• Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
• Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
• Good experience in running automation and improvements experience

Responsibilities:

• Support after-sales services, prepare service reports.
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and
• maintenance.
• Responsible in daily field service works and operations.
• Plan training material and conduct training to clients or users.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare / Laboratory/medical imaging
• product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Responsibilities:

• Provide onsite maintenance support, including troubleshooting, corrective and preventive maintenance to Company maintenance customers
• Provide remote maintenance support
• Perform firmware updates
• Provide onsite/remote standby as and when if required
• Installation support for servers and storage system
• Knowledge of System OS
• Meet contractual SLAs
• Assist to monitor and propose spares requirement/replenishment
• Liaise with multi parties, such as customers, OEM, vendors, PM and sales etc.
• Provide incidents reports
• Update case report promptly and accurately

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years experience as an IT System and Maintenance Engineer or similar role.
• Strong knowledge of IT systems, including hardware, software, networking, and security principles.
• Experience with system monitoring and diagnostic tools.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong attention to detail and ability to work independently.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

To Apply:
Please send your latest CV in word file to [email protected]
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1551322)

Roles and Responsibilities

• Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framewor
• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
• Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)
• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability
• Support and assist in high severity incidents and drive problem management meetings
• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
• Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users prior to escalation to the next level for investigation
• Support testing for Major Project enhancements or Change Requests if possible
  Create, maintain, and ensure project documentations such as process documents, operations document, etc. are filed and keep up to date with proper versioning control

Requirement / Qualifications

• Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects
• Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL
• Degree in Computer Science, Computer Engineering or equivalent

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

We are seeking a dedicated and experienced Mainframe Application Support Engineer to join our team. This role is crucial for ensuring the uninterrupted operation of the mainframe applications, requiring round-the-clock availability to address any issues that may arise. The successful candidate will be responsible for providing technical support, troubleshooting problems, and implementing solutions to maintain the stability and performance of our mainframe systems.

Key Responsibilities:

• Provide 24x7 support for mainframe applications, including monitoring system alerts, responding to incidents, and resolving technical issues in a timely manner.
• Diagnose and troubleshoot application failures, performance bottlenecks, and other system anomalies, utilizing diagnostic tools, logs, and system metrics.
• Collaborate with development teams to analyze root causes of issues, identify solutions, and implement fixes or workarounds as necessary.
• Document support activities, including incident reports, troubleshooting steps, and resolution details, to maintain accurate records and facilitate knowledge sharing.
• Perform routine maintenance tasks, such as applying patches, upgrades, and configuration changes, following established change management processes.
• Participate in on-call rotations and follow escalation procedures to address critical incidents outside of regular business hours, ensuring 24x7 coverage and support.
• Coordinate with vendors, third-party providers, and internal stakeholders to resolve complex technical issues and implement system enhancements.
• Conduct periodic health checks and performance analyses of mainframe applications, identifying opportunities for optimization and efficiency improvements.
• Contribute to the development and improvement of support processes, tools, and documentation to enhance service delivery and customer satisfaction.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in mainframe application support roles, with in-depth knowledge of z/OS, JCL, COBOL, DB2, CICS, and related technologies.
• Strong understanding of mainframe hardware, software, and subsystems, including familiarity with SMP/E, DFSMS, and system utilities.
• Experience with monitoring tools and diagnostic utilities for mainframe environments, such as Omegamon, SYSVIEW, or similar products.
• Excellent problem-solving skills and the ability to analyze complex technical issues under pressure, prioritizing tasks effectively to meet service level objectives.
• Willingness to work in a 24x7 support environment, including on-call rotations, weekends, and holidays, to ensure continuous availability of services.
• Familiarity with ITIL principles and best practices for incident, problem, and change management is a plus.
• Knowledge of scripting languages (e.g., REXX, CLIST) and automation tools for mainframe environments is advantageous.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

Responsibilities:

• Reporting to the Advisory and Delivery Lead, your role as Triana Delivery and Support Analyst includes the following key responsibilities:
• Support on Client Solution Implementation activities to ensure successful client delivery including:
• Work as Technology Delivery Manager on the following:
• Understanding of business requirements, ensuring the proposed solution meets these
• Liaison with internal, clients and third party teams to ensure successful implementation
• Coordinate testing, validation and user acceptance
• Level 2 Tech support and collaboration with Product Owner and vendor groups
• Provide Account Team Support (How To, Q&As, Trainings and FAQs etc)
• Project closeout activities and transition to Production support
• Maintaining release management activities for Client data
• Basic Project Management activities of client implementations including the following
• Ongoing management including maintaining accurate client records with weekly status reports and updates
• Escalation to Platform and PMO where necessary
• Implementation closeout activities and transition to Production support
• Escalations as necessary to ensure sponsorship and support of “at risk” projects
• Platform Support and Release Management to assist on delivery of key items.
• Provide Demonstrations to internal and Client teams
• Maintain the software engineering management process
• Provide IT operational support on IFM platforms
• Conduct release management activities, attending groups such as CAB
• Participate in compliance related activities (UARs, evidence gathering, process maintenance)

The role will support new product / process introduction and / or commercial protein biologics processes.

Responsibilities:

• Compile and analyze process data using tools such as excel, minitab
• Verify data in technical reports and spreadsheets
• Consolidate and compare cell culture and purification process manufacturing practices for the purpose of facility fit and identification of area for optimization and alignment across manufacturing sites
• Participate in teams and collaborate cross-functionally with representatives from other functions and sites to support drug substance manufacturing process alignment
• Organize and conduct meetings. Actively creates, generates, and presents data/conclusions at internal and cross functional meetings
• Support authoring of technical protocols and reports
• Support small scale cell culture or purification studies while ensuring safe operation of PD activities in laboratory are followed

About You:

• University Degree in Science related discipline (e.g. chemical engineering, bioprocess engineering, biochemistry, or equivalent experiences)
• Possess basic understanding of biologics and chemical engineering principles.
• Independently motivated but also work well in team environment
• Excellent written and verbal communication

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Summary

• Perm role comes with comprehensive benefits (Annual leave, VB (twice a year), medical benefits, etc
• Working days & hours: Monday to Friday 830am-530pm
• Reporting to IT Manager

Roles & Responsibilities

• Assist in IT strategies including application system (Navision), and infrastructure to support the Business Unit.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Administer the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• Maintenance of all software and IT related warranty and licenses used by the company.
• Administer and maintain LAN/WAN infrastructure on routers, wireless AP, IP Phone and firewall.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Implement change requests and application enhancement to the ERP system.

Requirements:

• Possess min Diploma or Degree
• Possess minimum 3-5 years of experience in the NAVISION and ERP applications and systems
• Knowledge and experience with Microsoft SQL Server

How to Apply:

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them makefaster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

Job overview

Data is core to Preqin’s industry offerings, and the Data and Research Management (DRM) team delivers accurate, timely and complete data enhancing the value of our award-winning offerings. The trust in our underlying content enables our clients to make key investment decisions. Besides collecting content, the data management team collaborates extensively with our internal and external clients to improvise our offerings leveraging technology and subject matter expertise. The team understands the life cycle of data and establishes business intelligence reports seeking operational excellence.

As a Data Management – Operations Support Intern, you will join the Data Shared Services (DSS) team and be responsible for maintaining existing data workflows & automation with opportunities to participate in building & executing new developments for the DRM department. This role will also include handling queries, responding to errors & feedback with stakeholders.

In this role you will:

• Maintain, run & troubleshoot existing data workflows & automation.
• Engage with stakeholders to answer queries, respond to errors and/or feedback.
• Assist in building new data workflows & automation.
• Assist in ongoing projects as well as adhoc data analysis.
• You are a good fit if:
• You are strongly self-motivated, proactive, and willing to learn.
• Strong interest in building data tools & automation as well as analysing data.
• Analytical and problem-solving mindset with ability to break down high-level requirements into actionable solutions and to think outside the box.
• Strong communication skills to engage with internal stakeholders.
• Proficient in Excel (preferably with pivot tables), experience with Alteryx is an advantage.

Our culture and values:

At Preqin, we’re aligned around common values – our shared beliefs that shape Preqin’s corporate culture:

Be customer-obsessed
We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success. 

Act with integrity 
We build trust through honesty and transparency. We’re committed to doing the right thing for our customers, our company, and each other. 

Own your success  
We’re a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields.

Think forward  
We lead the industry through innovation. We foster collaboration and creativity to solve our clients’ next challenge and give them a competitive advantage.  

Make an impact 
We drive positive change as individuals, and as a company. We’re passionate about creating a better tomorrow for our industry and our communities.

Equal Opportunities:

Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

Benefits:

• AL: 14 days
• Salary: up to $3,500
• AWS & Bonus

Job Duties:

· Ensure smooth running of the Company’s computer systems and ensuring providing technical support to users both in office and on board vessels own/operated by the Company. These include but are not limited to:

· installing and configuring computer hardware operation systems and applications;

· monitoring and maintaining the office and ship computer systems, networks and hardware, including liaising with external IT vendors regarding the same;

· assisting shore and sea staff, either face-to-face or over the telephone, to troubleshoot and resolve hardware or software issues;

· assist in preparing and administering the Company’s IT policy and procedures;

· assist with the Company’s cyber security defence, including configuring and upgrading routers, switches, firewalls, proxy, anti-virus software, access points etc.; and

· conduct disaster recovery operations.

· Boarding of vessels to provide relevant IT support.

· Assist in implementation of new info-system management software for the Company.

· Attend to projects and tasks as assigned.

JOB REQUIREMENTS

· Minimum 2 years of relevant experience.

· Minimum Diploma in related discipline.

· A team player with good interpersonal and communication skills.

· Able to work independently.

· Comfortable with boarding vessels within Singapore waters (safety training will be provided).

· Experience in setting up and running new info-software systems a distinct advantage.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

The Network Support Engineer is a seasoned and experienced Enterprise Support professional who provides remote technical assistance on F5 solutions to internal and external customers and F5 partners. NSE handle multiple active cases of diverse scope where analysis of customer network environments and customer specific data requires a review of identifiable factors to arrive at a conclusion which can work around, restore or resolve the customer’s problem.

NSE aim to keep customers satisfied. They exercise solid judgment within an ISO certified Quality Management System set of defined procedures in order to select the best methods amongst several possible methods and techniques, to build a plan of action and take appropriate action. NSE receive little day to day instructions on their work, and general instructions on new projects or assignments. Work hours are scheduled shifts corresponding to forecasted customer activity.

NSE are proficient with a number of troubleshooting tools and equipment in the course of providing resolutions to cases. They network with senior internal and external personnel and build strong working relationships internally, to their peers, Escalation Engineers, and Managers, or related F5 departments and externally, to customers and partners. NSE provide communication to our customers, by phone, email and/or webex, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.

Sounds interesting? Read on!

What You’ll Do:

• Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors.
• Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.
• Provides F5 customers and partners with a consistently high-quality support experience and manages multiple routine cases and prioritizes based upon customer and business needs.
• Participates in on-going training with F5 products and related technologies.
• Maintains high schedule adherence (work hours and on-phone time)
• Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management.
• Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies.
• Performs additional projects as required.

What You’ll Bring:

• 3+ years’ experience in a professional technical support role or equivalent experience, working with relevant technologies.
• F5 201 level Certification is preferred.
• Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
• Hands-on technical experience preferred with internetworking/data center operations including WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)
• Experience working with public clouds like Amazon AWS, Microsoft Azure, Google Cloud Platform and possess knowledge in containerization technologies such as Dockers, Kubernetes, etc.
• Proficient with Windows OS and Basic Programming/Scripting skills (Python, tcl, bash, javascript).
• Experience with a main Customer Relationship Management system such as Salesforce experience is preferred.
• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.

What You’ll Get:

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits, and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

• Minimum 2 years experience in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Proficient with SQL queries, preferably on Oracle or MySQL.
• Experience in troubleshooting on Solaris / Linux is added advantage.
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Excellent problem-solving and analytical skills.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issue
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis
  

Qualifications
Your Experience

• 8+ years of related experience
• Required experience with supporting end point software products
• Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
• Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
• Experience with end point security software is a plus (Antivirus, DLP, IPS, NAC)
• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
• Experience with batch scripting is a plus
• Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.