Total 3,642 support analyst job vacancies in Information Technology category in Singapore

Job Description

· Collaborate with developers, programmers, and designers in conceptualizing and developing new software programs and applications

· Analyze and assess existing business systems and procedures

· Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software applications

· Develop and maintain user manuals and guidelines

· Train end-users to operate new or modified programs

· Install software products for end-users as required

Position Requirements:

· Website Application

· Window Application

· Mobile App

· Excellent understanding of coding methods and best practices

· Prior experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues

· Familiar with MS SQL Server 2012 (Database) and above

· Familiar with Visual Studio 2017 and above

· Familiar with Programming Language in (C#, jQuery, JavaScript, HTML5, CSS 3.0, Python)

· Hands-on experience developing test cases and test plan

· Flexible and adaptable in regard to learning and understanding new technologies

· Highly self-motived and directed

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Ability to work both independently and in a team-oriented, collaborative environment

Education

· University Degree in the field of computer science, information systems, or software engineering

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Job Description

• Support live product/project application deployments and implementation.
• Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
• Maintain customer correspondence including documentation of user guides and other resources.
• Escalation and reproduction of technical issues for the development team for troubleshooting.
• Understand database/data warehouse administration, being able to administer them is a plus.
• Produce technical documentations for support deployment/implementation or job logs.
• Monitoring of system health and performance.
• Conduct end-user training.

Requirements

• Diploma in Information Technology or above (Fresh graduates welcome).
• Basic knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices.
• Experience in software testing is a plus, especially for Business Intelligence, reporting software, though having the right profile is more critical.
• A fast learner and willing to learn new technologies.
• A strong communicator in both oral and written form.
• A team player with a pleasant attitude.
• Results oriented with flexible personality and willingness to travel onsite.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By sending us your resume you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants.

APPLICATION SUPPORT TEAM LEAD

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an Application Support Team Lead, to join us in an exciting engagement. This is a rewarding role that requires candidates to lead a team of Application Support Engineers and exercise their technical skills and soft skills in managing user incident tickets and resolving them to closure for a Singapore public sector agency for a Finance and Treasury system.

Responsibilities

1. Lead a team of application support engineers.

2. Provide application production support services.

3. Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.

4. Meet service level agreements (SLAs) for response time and resolution time.

5. Work on service requests for new enhancements.

Experience:

1. Minimum 5 years relevant experience working in an application production support team.

2. Minimum 5 years of work experience in technical skills, software development and coding in:

a. K2 Five (at least version 5.6) (Mandatory)

b. Microsoft SQL

c. .NET C#

3. Minimum 5 years of work experience in:

a. Treasury or Finance projects

b. Public sector projects

Education & Certifications:

1. Bachelor’s Degree in Computer Science or a technology-related field.

2. ITIL Foundation certification.

Personal characteristics:

1. Strong English verbal and written communication skills.

2. Good work attitude.

3. Fast learner and able to quickly understand complex systems.

4. Quality conscious.

5. Strong sense of responsibility, accountability, and customer service.

Job Duties

• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• 5 years Experience in HTML, CSS and JavaScript
• 5 years Knowledge in C#, VB.NET, ASP.NET, MS SQL
• 5 years Experience in UML and Object Oriented Analysis & Design
• 5 years Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Description & Requirements:

• To enhance and supports Loans System (RPG/400 in IBM AS400);
• Analyse the user requirements or modifications / enhancement requests;
• Document in detail the functional and technical specifications;
• Submit detailed work schedule and plan for approval;
• Design the work unit, code the program, compile and perform unit test;
• Work with the bank users to produce a test plan for testing all functions of the new program modifications;
• Update all changes done to systems, programs and operating instruction / Manuals;
• Train users to use each function of the new or amended application;
• Advise users on operation and backup procedures so that user can develop or update user manual.

about the company

My client are in the 3PL environment. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Develop market intelligence in the following markets
• Leverage data to drive business insights
• Service design/cargo flow optimization
• Collect, analyze and interpret data
• Provide fundamental demand-supply analysis
• Data collection, maintenance, processes automation and statistical modelling
• Presentation of the finding / analysis to the stakeholders

skills & experience required

• Bachelor Degree / Diploma in Engineering / Data Science / Statistics/ Mathematics / Economics / Quantitative / Supply Chain
• Min 3 years of airfreight / freight forwarding experience
• Proficient in Electronica Data
• Highly developed quantitative skills and advanced proficiency in MS Excel is a must

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg
Please include your availability, expected salary and reason for leaving current job
We regret that only shortlisted candidates will be contacted
EA: 94C3609 / Reg: R1325913

● Collecting financial data from diverse sources, including databases, spreadsheets, surveys, and external APIs, with a focus on accuracy and completeness.

● Verifying and enhancing data accuracy through rigorous cleaning, validation, and organization processes, ensuring high-quality datasets for analysis.

● Applying advanced statistical methods, machine learning techniques, and other analytical approaches to extract meaningful insights from financial data.

● Developing and presenting comprehensive reports, dashboards, and visualizations to communicate analysis results effectively. Translating complex financial data into clear and actionable insights.

● Analyzing financial data to identify trends, patterns, and correlations that contribute to informed decision-making processes within the organization.

● Addressing business challenges through the application of data-driven insights, collaborating with cross-functional teams to devise effective solutions based on analysis outcomes.

● Maintaining a strong focus on data integrity, security, and compliance with relevant financial regulations. Managing databases and upholding high standards of data quality.

● Collaborating closely with team members to understand business requirements, contributing to the development and achievement of overall financial and strategic goals.

The Requirements

● Legal Authorized to work in Singapore without work/employment visa
sponsorship.

● Bachelor's degree in Finance, Accounting, Statistics, Economics, Mathematics, Computer Science, or a related field.

● Minimum 2-3 years of relevant experience in similar field.

● Proficiency in data analysis tools and programming languages, such as SQL, Python, or R.

● Experience in BI and visualization tools: PowerBI/Tableau, Streamlit, is preferred.

● Strong knowledge of statistical analysis and machine learning techniques relevant to financial data.

● Proficient in English and Mandarin to liaise with China's stakeholder and counterpart.

● Possess strong interpersonal skills, organized, resourceful and good problem-solving abilities.

● Able to coordinate and communicate with multiple stakeholders in a dynamic atmosphere and comfortable working in a startup company.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Position Summary

The IT Technical Support position will perform a variety of duties related to providing IT support to our users, offices, and vessels. The role also provides a high level of IT technical support and assistance to other functions within the larger IT team. The role involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners, troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration / maintenance of the Active Directory and Office 365.

Major Responsibilities

· Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.

· Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.

· Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.

· Deals with walk-up requests and ticket/call escalations from third-party first line support.

· Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.

· Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.

· Work with the Manager, Vessel IT Systems and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.

· Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required.

· Installs, configures, modifies, and tests computer hardware such as workstations, printers, and other equipment such scanners, switches, network cards; installs and test software according to established procedures.

· Setup and installation of server operating systems and associated hardware related to both shore and vessel environments.

· Performs Active Directory functions such as user network access permission, AD account administration, workstation administration, and other AD administrative functions.

· Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration.

· Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls, and troubleshooting where applicable.

· Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.).

· Participates in the second level on-call rotation, providing evening and weekend support whether in the office or remotely when required.

· Provides support for conferences including audio and visual setups.

· Provides IT Orientations and delivers IT related training for users.

· Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies.

· Leads or assists on IT projects and other duties as assigned.

· Travels to other offices or vessels as required for operational support, upgrades, implementations, and projects.

Requirements (Knowledge, Skills & Abilities)

· Experience in a 2nd line support role supporting larger user bases (200+ users).

· Experience within 2nd line role related to support/networking/servers.

· Strong communication skills.

· Strong customer service approach and team player.

Preferred

· Relevant professional qualifications (Cisco/Microsoft).

· Experience with VSAT systems with respect to vessel comms equipment.

The Opportunity

• Work with a well-established corporate and investment bank
• Working Hour: Rotating shift: Monday – Friday (9am – 6pm; 3.30pm – 1am)
• Location: Central

The Talent

• Bachelor's degree or higher in Computer Science or related field, or equivalent work experience in the industry. Certification in trade finance or IT will be an advantage.
• Minimum of 1 year of experience in supporting or developing applications for trade finance products such as documentary credits/collections and guarantees.
• Able to perform rotating shift between ASIA and EMEA time
• Strong analytical, logical and problem-solving skills with the ability to understand business processes and workflows of trade finance.
• Ability to multi-task and work independently with minimal supervision and adhere to IT production and deployment standards.

The Job

• You will be responsible for providing technical and functional support to a range of Corporate IT and Security applications related to trade finance. Your main duties will include:
• Communicating with end-users through phone, chat, email, or a ticketing system and addressing their issues or requests.
• Analyzing and managing incidents/problems/requests from users and escalating them to the appropriate level if needed.
• Collaborating with cross-functional teams to troubleshoot and resolve technical issues efficiently and effectively.
• Customizing the application, developing document templates and advices according to the business needs and specifications.
• Supervising and monitoring daily and monthly jobs and ensuring their successful completion.
• Processing and issuing daily, weekly and monthly reports on data and tickets.
• Working in shifting schedules (ASIA and EMEA) to provide 24/7 support coverage.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

The System Analyst is a member of the Global Center of Excellence. The candidate will act as the gatekeeper of Biosensors' blueprint document (BPB) and is the key to ensure its integrity and completeness. The candidate will routinely review the BPB and align it with the growth of the company. Candidate will also provide guidance and direction to the roll-out consultant and ensure that the new implementation is in-line with the agreed business processes.

Responsibilities

• Manage and govern Biosensors blueprint Document. Regularly review and update the document to keep it relevant and in-line with Biosensors business growth.
• Lead and provide guidance to the functional and technical teams to ensure the solution designed does not deviate from the BPB.
• Provide 1st and 2nd level support to the business and ensure issues are properly closed and resolved.
• Organise and lead the functional and regression testing exercises.
• Review deliverables submitted by the roll-out team and ensure the document complies with Biosensors policies and procedures.
• Ensure the integrity and relevancy of the business process blueprint.
• Successful roll-out of the responsible modules in any implementation and ensure the project is properly documented.
• Ensure support tickets are properly resolved and closed in a timely manner per the service level agreement.
• Maintain high level of user experience with IT solutions and services.
• Maintain high system availability of IT solutions and services.
• Manage compliance with existing rules / regulations
• Provide and deliver ideas for improvements, in own areas and others
• Lead and be involved in improvement/implementation projects

Skills

• Minimal 5 years SAP FICO experience with at least leading 3 full cycle module roll-outs.
• Extensive experience with business processes and familiar with ASAP implementation activities.
• Experience with Process Mapping and Documentation.
• Ability to create and write formal proposals, recommendations and business cases.
• Experience in dealing with all levels within the business from end users to the management board in a complex stakeholder environment and capable of presenting ideas, recommendations, projects and business cases in a non-technical manner.
• Ability to communicate and interact effectively with people (internally and externally) at all levels.
• Ability to coach and mentor others by sharing knowledge and experiences.
• Proven people management and development skills.
• Ability to analyze problems from both a business and technical viewpoint.
• Effective problem solver with ability to examine and re-engineer processes, procedures and practices.
• Ability to think laterally to conceptualize and visualize solutions.
• Ability to plan and be systematic.
• Ability to work effectively individually as well as within a team.
• Ability to prioritize and meet deadlines.
• Excellent written and oral communication skills.
• Possess recognised degree in information technology or computer sciences or equivalent substantial information services experience in a commercial environment.

Our client is SI company

• 3-7 Experience in data analysis.

• Able to manage SLA and queries from end users
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL
• Experience in performing UAT.

• Working experience in Snowflake
• Experience in providing documentation support e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.

If you would like to hear more about this opportunity get in touch for a confidential discussion and/or attach your Resume and I will get back to you ASAP.

Chin, Soo Fatt

sf.chin[at]jondavidsongroup.com

JonDavidson Pte Ltd

Co. Reg. No. 200709068N. Licence No. 22S1412

Registration Number: R21100141

"Personal data collected will be used for recruitment purposes only"

Responsibility

• Provide pre-sales support, project implementation and technical support of security products
• Involve in troubleshooting and solving technical issue
• Implement improvement of product configuration and servicing
• Ensure that products delivered to meet customers satisfaction and requirements
• Manage the resources within budget and project schedule

Requirements

• Diploma or degree in Electronic, Electrical or any other engineering
• Min 3-5 years of working experiences in technical/project management
• Posse strong leadership qualities with good communication and hand-on approach
• Knowledge in MS Office, AutoCAD and project management
• Prefer with Singapore class 3 driving license

Job Objectives

To perform Business Analyst role for facilitating IT related Regulatory projects within the Finance domain for the Bank, overseas subsidiaries and branches

Key Responsibilities

Candidates are expected to:-

a. Understand business function and analyze users requirements, make a clear scope of project, requirement and build consensus with users

b. Lead in analysis and scoping of data sourcing and functional requirements/ enhancements, functional/application design, functional specifications, discuss and obtain users agreements

c. Preparation of Functional, Non Functional & other documents required in compliance to SDM and procure sign off from Users

d. Prepare SIT test schedule and develop test cases and conduct SIT testing

e. Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing

f. To ensure the design & build is in line with the standard and all deviations are clearly articulated and agreed. The scope should be from sourcing from upstream till the final report generation

g. Review the code to ensure it does not break / Lead to performance issue

h. Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc.)

Key Requirements

The candidate must have 10+ years working experience in the following areas:-

a. Relevant experience in a Financial Institution for Regulatory Reporting specially on CRS reporting

b. Good understanding of core banking and treasury products and data requirement for CRS or regulatory reporting

c. Good understanding in SDLC phases

d. Capability in requirement analysis and functional design skills

e. Capability of self-learning and a quick learner

f. Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment

g. Experience with project management best practices/ methodologies/ project lifecycle

h. Ability to develop and maintain productive working relationships with colleagues in distributed global locations

i. Strong knowledge on MS SQL developer and should be able to write SQL queries

Responsibilities:

• Oversee the tier-1 network operations.
• Oversee, investigate, and direct the fixing of different network failures and alarms.
• Manage and execute network break fixes, such as switch replacement, and link repair.
• Work closely with IDC technicians.
• Manage basic network management.
• Document and monitor daily operations and update the team on a regular basis.

Requirements:

• Diploma or Degree in Information Technology or equivalent.
• At least 1 - 2 years of experience in Operation and Data Center Network.
• Prior knowledge of TCP/IP and routing protocol.
• Possessing CCNA/JNCIA certificate is an added advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

[Our client is looking for a Technical Support Engineer to provide technical support for CCTV systems at client site.]

Responsibilities:

• Responsible for technical support.
• Write product solutions and responsible for inquires of technical parts of related products.
• Provide technical support to business opportunities.
• Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
• Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
• With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
• Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
• Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
• Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.
• Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.
• In charge of Planning and Implementation of Customer/User Training

Requirements:

• At least Diploma or bachelor’s degree in engineering, telecommunication or computer science related.
• At least 1-year experience of technical support in IT/CCTV/telecom related industry.
• Good communication skills and sense of customer-focus.

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | XU RUIXUAN | Reg No: R24120468

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

The Job:

• Manage different sets of data. Perform analysis by interpreting data, identifying trends and patterns and come up with a plan/solution for improvement.
• Prepare reports for management
• Perform administrative duties such as data entry, submit subsidiary/vendor claims, payment collection, incentives and other tasks as assigned by superior
• Maintain data files
• Perform warranty validation

The Requirements:

• Min Diploma/ Degree with min 2-3 years of relevant working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 67351955.

CEI: R1104482

JANE LUI JIE'EN

Company Reg. No.:199601303W | EA No. 99C4599

The primary role of the Data Analyst is to support project managers to execute on various deliverables set forth in client and industry collaboration projects regarding program development and implementation, measurement, reporting, data platform enhancements and research services contracted in the areas of ESG and sustainability for organizations. In this role, the Data Analyst will support project managers on assigned projects and client requests including:

• Conduct data collection and consolidation and perform data analysis for client sustainability reporting, industry research, and data management needs.
• Create, improve, and utilize tracking templates and data platforms for both processes and performance data for client use and Greenview research, which incorporate the streamlining of various sustainability criteria and datasets.
• Support the roll-out and ongoing activities of the Greenview Portal, performing user acceptance testing, inputting data, debugging, and providing account management and customer support to end users.
• Support benchmarking studies on sustainability programs, goals, disclosures, performance, and rankings.
• Monitor project plans, project schedules, and work hours per assigned projects.
• Draft data and narrative content for sustainability presentations and communications.
• Support initiatives through coordinating data outputs and related engagement for meetings, calls, workshops, trainings, presentations, and events.
• Document and follow up on action items from internal and external meetings.
• Perform various administrative tasks as needed.

QUALIFICATIONS, SKILLS & CORE COMPETENCIES REQUIRED

• Bachelor’s Degree with a focus in one or more of the following: sustainable business, hospitality, and/or tourism, environmental science, natural resources, research, communications
• Relevant experience in the above within the hospitality or tourism industry preferred
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) with strong Excel skills, experience in Power Query and Power BI preferred
• Strong communications, writing (in English), analytical research, and organizational skills
• Ability to develop, maintain, and enjoy effective working relationships with people from a wide variety of organizations and with a wide variety of functional expertise
• Personal commitment to Greenview’s vision and the ability to articulate it to others
• Proactive and results-oriented
• Self-starter and fast learner
• Creativity and flexibility
• Keen attention to detail
• Team player
• Global vision and openness, including working with a multicultural and geographically diverse team and working hours
• Stress tolerance and resilience
• Passion for helping to build a better planet
• Willingness to travel up to 5% of the time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS). The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead Southeast Asia and Australasia team as team leader.

Your Impact

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

• Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
• Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
• Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
• Author white paper solution articles for publication to our user community through our support web knowledge base.
• Travel to our customer sites where required.
• Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
• Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
• Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.
• Provide coaching to new employees and junior team members

What You'll Need

• A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
• >12 years of previous experience in the chemical or oil and gas industries
• Dynamic modeling, Heat Exchanger design experiences are of advantage.
• Previous simulation and modeling experience in using Aspen Plus
• Excellent verbal and written communication skills in English
• Proficiency in Business Chinese and Malay will be of advantage
• Ability and motivation to do self-learning or self-training
• Willing to travel 30-40% time, both domestic and international.
• Strong customer relationship and troubleshooting skills
• Ability to work collaboratively within a team

Position Objective
Stamford seeks a dynamic, mission-driven leader as Director of Student Support Services. This position oversees the school’s MTSS (Multi Tiered System of Support) program including: early intervention services, social-emotional counseling programs, speech and language therapy, occupational therapy, and academic and behavioral supports. Stamford’s MTSS model includes support for building Tier 1 capacity, Tier 2 interventions, and a Tier 3 Intensive Support Program. The Director collaborates with administrative teams, teachers and specialists to offer the highest quality support services in a leading program in Singapore. The Director directly supervises the Head of Intensive Intervention, the Head of Therapy and provides extensive support for Academic Support and School Counseling teams.

Responsibilities
The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Strategic Leadership of the MTSS Model at Stamford
● Lead the strategic development of all student support services for students N-G12 at SAIS
● Collaborate with Divisional Administrators to ensure articulation of services between divisions and grade levels (N- G12)
● Support school leaders and educators in maintaining inclusive positive and supportive learning environments and highly effective educational programming for all students (N-G12)
● Facilitate and/or coordinate professional learning that supports effective instruction and social emotional supports for all students
● Participate in divisional teams to coordinate a cohesive support model
● Engage in schoolwide teams and committees to identify and address academic, social and emotional, and behavioral needs
● Support teacher leaders in facilitating divisional screening and referral process
● Collaborate with safeguarding, nursing, and discipline committee on escalated student needs

Recruits, Coaches, and Provides Professional Learning for Student Support Members
● Develop SSD team members’ professional growth opportunities as it relates to student services functions
● Actively recruit and collaboratively plan the onboarding of SSD team members
● Facilitate learning of teacher leaders to support SSD staff’s professional growth and progress towards team goals
● Provide training and support in the planning of intervention at all tier levels including screening, goal writing, and progress monitoring
● Guide in the collection, analysis, and use of data in intervention decisions and instructional planning
● Serve as the Primary and/or Secondary Hiring Manager for SSD positions
● Demonstrate outstanding interpersonal skills in the course of supporting SSD team members’ collaborative efforts with any/all professionals across campus

Maintains & Improves upon Administrative Policies, Systems, & Documentation within the SSD Program
● Serve as a productive partner and liaison to all stakeholders in an effort to enhance SAIS student services
● Partner during the admissions process for the screening of files and leading student, parent, and teacher interviews
● Revise systems for identification and support of students who are in the EAL program and demonstrate a need for intervention services
● Collaborate with the Head of the Intensive Support Program to identify openings, criteria for entry/exit, and communication structures
● Responsible for budget related to Student Support Program, including the Intensive Support Program budget and resource allocation
● Ensure that appropriate data is collected and records and reports are maintained to comply with SSD, AHPC, Cognita, CIS / WASC and CPE policy and regulation

Other duties as assigned by the Superintendent or Deputy Superintendent Position

Requirements
● The ability to lead initiatives with staff and students to build school culture aligned with the school vision
● Problem solver
● Positive attitude toward challenges
● Strong organizational and communication skills
● Effective collaborator and team-member
● Excellent interpersonal and time management skills
● Exemplifies the IB learner profile – knowledgeable, inquirer, open-minded, principled, caring, communicator, risk taker, thinker, balanced, reflective
● Resilient - able to work long hours depending on the demands of the job at various times throughout the year
● Demonstrates the Stamford Values – Courage, Ingenuity, Compassion, Integrity

Qualifications
● Master’s Degree / PhD in a related field (Special Education, Education Leadership, Educational Administration)
● At least 3+ years experience in a position of significant leadership (i.e., SSD Director, Deputy Principal, etc)
● Minimum 5 years teaching experience in Special Education and/or inclusive General Education classroom contexts
● Experience implementing Multi-Tiered Systems of Support and experience with selecting, training, and supporting the implementation of intervention programs
● Current Teaching Certification in Special Education (Mild/Moderate and/or Severe Licensure)
● Experience supporting English Language Learners
● Experience with Universal Design for Learning (preferred)

Contacts
● Stamford Community
● Stamford and Cognita Leadership Team
● Parents and Students
● PTA Other Stamford Teaching and Non-Teaching Staff

Working Conditions
● School Environment
● Based at SAIS Woodleigh campus with travel to Lorong Chuan campus for meetings
● Working hours 8am to 4:30pm, Monday to Friday, plus occasional staff meetings and trainings
● School holidays are paid and free except staff days and training days (please refer to the website to see the school calendar with school holiday dates)

Terms of Employment
● Annual Leave: 30 working days
● Medical Benefits: Medical insurance provided where applicable
● Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
● Probation Period: 3 months from date of commencement
● Referee request: Required
● Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

APPLICATION SUPPORT ENGINEER

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire Application Support Engineers, to join us in an exciting engagement. This is a rewarding role that requires candidates to exercise their technical skills and soft skills in managing user incident tickets and resolving them to closure for a Singapore public sector agency for a Finance and Treasury system.

Responsibilities

1. Provide application production support services.

2. Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.

3. Meet service level agreements (SLAs) for response time and resolution time.

4. Work on service requests for new enhancements.

Experience:

1. Minimum 2 years relevant experience working in an application production support team.

2. Minimum 2 years of work experience in technical skills, software development and coding in:

a. K2 Five (at least version 5.6) (Mandatory)

b. Microsoft SQL

c. .NET C#

3. Minimum 2 years of work experience in:

a. Treasury or Finance projects

b. Public sector projects

Education & Certifications:

1. Bachelor’s Degree in Computer Science or a technology-related field.

2. ITIL Foundation certification.

Personal characteristics:

1. Strong English verbal and written communication skills.

2. Good work attitude.

3. Fast learner and able to quickly understand complex systems.

4. Quality conscious.

5. Strong sense of responsibility, accountability, and customer service.

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement within a global luxury brand
• A diverse and inclusive workplace
• Ongoing training and development programs
• Experience the prestige of working with iconic beauty and fragrance brands

Your skills and experience

• Familiar with Microsoft SQL Server and have SQL script development skills, experienced in data management 

• Good Knowledge of Google solution (Google Cloud, BigQuery, Google Analytics) and Microsoft solution (PowerBI, SSAS) 

• Excellent technical skills – good understanding on data analysis and integration 

• Good communication skills – Good spoken English required 

• Willing to manage many different sub-projects at the same time 

• Willing to work in a multi-brands and dynamic organization 

Job responsibilities:

1. Responsible for analyzing core business data related to vehicle operation health, mining pain points of operation business and suggesting optimization directions

2. Participated in the core project of the team, and was responsible for project data analysis and promoting effect review

3. Summarize the data monitoring dimensions of daily/new strategies, establish a data monitoring system, find problems in time, and provide strategic support for business operations

Job Requirements:

1. Full-time bachelor degree or above, major in computer science, statistics, applied mathematics, Operations research or related field is preferred

2. Proficient in Excel, SQL, Tableau and other visual tools experience is preferred

3. Love data analysis work, have a high degree of data sensitivity and insight, efficient team cooperation and communication skills

4. Have more than two years of data analysis related work experience