Total 2,547 tech support job vacancies in Information Technology category in Singapore

• Java Microservices, sprint boot and GCC (Government Commercial Cloud) experience.
• 10+ Years experience in Microservices
• Minimum of 4+ years of experience in cloud computing and architecture.
• Proven experience with major cloud platforms (AWS, Azure, GCP, etc.).
• Good Knowledge of DevOps methodologies and tools.
• Experience with containerization technologies (Docker, Kubernetes).
• Good knowledge of PostgreSQL knowledge.

Our Client, in the Security Systems Industry located at the Central has opening for Presales Technical Support.

• Career Advancement
• Variable Bonus

Responsibilities

• The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.
• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.
• Ensure quality of services following company standards and policie strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

ASPRI Institute of Process Industry (ASPRI-IPI) envisions a safer and more productive workforce. Housed within ASPRI-Westlife Papan dormitory and operating from ASPRI Integrated Training Centre (AITC), ASPRI-IPI is the premier industry training facility that offers residents a myriad of heavily subsided safety, trade-skills and literacy courses, enabling skills progression and upward mobility. Since 2017, ASPRI-IPI has delivered beyond 1 million training hours enriching more than 180,000 training headcounts.

We are now seeking enthusiastic individuals to join our growing training team in delivering quality trainings to improve the livelihoods of the migrant workforce.

Job responsibilities include but not limited to

The core responsibility of this role is to provide technical and administrative support to ensure delivery of training courses that meet the required standards.

Training Operations

• Plan and coordinate resources and other logistics which are required to support training programmes and day-to-day operations.
• Provide technical assistance to ensure smooth operation of technical equipment, tools and training infrastructures.
• Timely uploading and submission of trainee’s course result, issuance of certificates and tracking of controlled documents.
• Collect, analyse and prepare data for submission in accordance with WSQ and Training Centre protocols.

Business Development

• Assist with marketing and outreach programme, including events, seminars and career roadshows designed to enhance the image of the Training Centre and increase course demand.
• Support any other corporate activities or events organise by ASPRI.

Quality Management

• Maintain and track various items under the training quality management system
• Assist management with preparation for audits and other regulatory requirements by Accreditation Bodies.

Any other tasks and duties as assigned by management.

Job requirements include but not limited to

• Minimum Diploma with 2 years of relevant working experience, preferably in Training Centre industry.
• Strong communication with good customer service attitude.
• Knowledge of WSQ Skills Connect and AMS 3 system will be an advantage.
• Proficiency in Microsoft Office and other IT applications.
• Strong adaptability skill, able to meet tight deadlines and work independently as well as in a team.
• Must be willing to work on certain weekday evenings and Sundays on a rotational basis.
• Working location is in Jalan Papan, shuttle pick up at designated MRT station.

Job Description & Requirements:

1. Implement and support HR/payroll software:

2. Perform the following tasks during & after project implmentation:

2.1 understand client’s requirements.

2.2. Full implementation life cycle:

Installation

Configuration

Software User training

3. On-site support

4. Off-site support

Full software training will be provided.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS). The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead Southeast Asia and Australasia team as team leader.

Your Impact

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

• Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
• Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
• Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
• Author white paper solution articles for publication to our user community through our support web knowledge base.
• Travel to our customer sites where required.
• Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
• Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
• Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.
• Provide coaching to new employees and junior team members

What You'll Need

• A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
• >8 years of previous experience in the chemical or oil and gas industries
• Dynamic modeling, Heat Exchanger design experiences are of advantage.
• Previous simulation and modeling experience in using Aspen Plus
• Excellent verbal and written communication skills in English
• Proficiency in Business Chinese and Malay will be of advantage
• Ability and motivation to do self-learning or self-training
• Willing to travel 30-40% time, both domestic and international.
• Strong customer relationship and troubleshooting skills
• Ability to work collaboratively within a team

Job Scope

• To conduct laboratory tests

• To handle samples and testing samples

• To assist in laboratory duties such as equipment maintenance, maintaining inventory, purchase of consumables and preparation of laboratory reagents/supplies, including laboratory cleaning and waste-disposal.

Requirement

• Prior experience in Medical lab

• Diploma in Medical Technology / Life science related

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung
CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

This role will provide all aspects of escalations technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include:

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult or sensitive information; works to build consensus
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Use/Proficiency of internal systems (FSS/Digital Tools) to mine and analyze tool specific data
• Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
• Creates documentation for field use (TLLs)
• Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)
• 200mm CMP product knowledge a plus

• CE3-CE5 with strong understanding of CMP fundamentals, communication skills

• Proficient in English language both written and verbal
• Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
• + 5 years of experience with Applied Materials CMP products or similar

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Job Description

• Support live product/project application deployments and implementation.
• Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
• Maintain customer correspondence including documentation of user guides and other resources.
• Escalation and reproduction of technical issues for the development team for troubleshooting.
• Understand database/data warehouse administration, being able to administer them is a plus.
• Produce technical documentations for support deployment/implementation or job logs.
• Monitoring of system health and performance.
• Conduct end-user training.

Requirements

• Diploma in Information Technology or above (Fresh graduates welcome).
• Basic knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices.
• Experience in software testing is a plus, especially for Business Intelligence, reporting software, though having the right profile is more critical.
• A fast learner and willing to learn new technologies.
• A strong communicator in both oral and written form.
• A team player with a pleasant attitude.
• Results oriented with flexible personality and willingness to travel onsite.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By sending us your resume you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants.

APPLICATION SUPPORT TEAM LEAD

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an Application Support Team Lead, to join us in an exciting engagement. This is a rewarding role that requires candidates to lead a team of Application Support Engineers and exercise their technical skills and soft skills in managing user incident tickets and resolving them to closure for a Singapore public sector agency for a Finance and Treasury system.

Responsibilities

1. Lead a team of application support engineers.

2. Provide application production support services.

3. Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.

4. Meet service level agreements (SLAs) for response time and resolution time.

5. Work on service requests for new enhancements.

Experience:

1. Minimum 5 years relevant experience working in an application production support team.

2. Minimum 5 years of work experience in technical skills, software development and coding in:

a. K2 Five (at least version 5.6) (Mandatory)

b. Microsoft SQL

c. .NET C#

3. Minimum 5 years of work experience in:

a. Treasury or Finance projects

b. Public sector projects

Education & Certifications:

1. Bachelor’s Degree in Computer Science or a technology-related field.

2. ITIL Foundation certification.

Personal characteristics:

1. Strong English verbal and written communication skills.

2. Good work attitude.

3. Fast learner and able to quickly understand complex systems.

4. Quality conscious.

5. Strong sense of responsibility, accountability, and customer service.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the messaging team on TikTok. Our team's mission is to facilitate meaningful user connections through TikTok's messaging experience, which is still in its infancy. We achieve our mission by building and shipping tools that help our users more easily connect and share the things they care about.

Responsibilities:

1. Develop large-scale software systems that powers TikTok app.

2. Improve system design and architecture to ensure high stability, performance and reliability of the product.

3. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

1. BS/MS Degree in Computer Science or related major.

2. Experienced in building backend services for large-scale consumer-facing applications.

3. Proficient in at least one of the following languages: Go, Python, Java, C++.

4. Deep understanding of computer architectures, data structures and algorithms.

5. Have good team communication and collaboration skills.

Preferred Qualification

Minimum 5 years relevant work experience from a large-scale internet business

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Position Summary

The IT Technical Support position will perform a variety of duties related to providing IT support to our users, offices, and vessels. The role also provides a high level of IT technical support and assistance to other functions within the larger IT team. The role involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners, troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration / maintenance of the Active Directory and Office 365.

Major Responsibilities

· Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.

· Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.

· Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.

· Deals with walk-up requests and ticket/call escalations from third-party first line support.

· Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.

· Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.

· Work with the Manager, Vessel IT Systems and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.

· Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required.

· Installs, configures, modifies, and tests computer hardware such as workstations, printers, and other equipment such scanners, switches, network cards; installs and test software according to established procedures.

· Setup and installation of server operating systems and associated hardware related to both shore and vessel environments.

· Performs Active Directory functions such as user network access permission, AD account administration, workstation administration, and other AD administrative functions.

· Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration.

· Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls, and troubleshooting where applicable.

· Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.).

· Participates in the second level on-call rotation, providing evening and weekend support whether in the office or remotely when required.

· Provides support for conferences including audio and visual setups.

· Provides IT Orientations and delivers IT related training for users.

· Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies.

· Leads or assists on IT projects and other duties as assigned.

· Travels to other offices or vessels as required for operational support, upgrades, implementations, and projects.

Requirements (Knowledge, Skills & Abilities)

· Experience in a 2nd line support role supporting larger user bases (200+ users).

· Experience within 2nd line role related to support/networking/servers.

· Strong communication skills.

· Strong customer service approach and team player.

Preferred

· Relevant professional qualifications (Cisco/Microsoft).

· Experience with VSAT systems with respect to vessel comms equipment.

The Opportunity

• Work with a well-established corporate and investment bank
• Working Hour: Rotating shift: Monday – Friday (9am – 6pm; 3.30pm – 1am)
• Location: Central

The Talent

• Bachelor's degree or higher in Computer Science or related field, or equivalent work experience in the industry. Certification in trade finance or IT will be an advantage.
• Minimum of 1 year of experience in supporting or developing applications for trade finance products such as documentary credits/collections and guarantees.
• Able to perform rotating shift between ASIA and EMEA time
• Strong analytical, logical and problem-solving skills with the ability to understand business processes and workflows of trade finance.
• Ability to multi-task and work independently with minimal supervision and adhere to IT production and deployment standards.

The Job

• You will be responsible for providing technical and functional support to a range of Corporate IT and Security applications related to trade finance. Your main duties will include:
• Communicating with end-users through phone, chat, email, or a ticketing system and addressing their issues or requests.
• Analyzing and managing incidents/problems/requests from users and escalating them to the appropriate level if needed.
• Collaborating with cross-functional teams to troubleshoot and resolve technical issues efficiently and effectively.
• Customizing the application, developing document templates and advices according to the business needs and specifications.
• Supervising and monitoring daily and monthly jobs and ensuring their successful completion.
• Processing and issuing daily, weekly and monthly reports on data and tickets.
• Working in shifting schedules (ASIA and EMEA) to provide 24/7 support coverage.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

Responsibilities:

• Manage and monitor all installed systems and infrastructure to ensure the highest levels of systems and infrastructure availability
• Continuously analyse platform behaviour and give recommendation for improvements (system/infrastructure)
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to lower the human intervention time on any tasks
• Help the network teams with specifications for the monitoring and automation requirements
• Participate in standby roster as needed, providing 2nd / 3rd level support, and ensuring timely resolution of incident tickets
• Write and maintain up-to-date technical documentation
• May involve project-based work for the improvement of the network

Requirements:

• Familiarization with company's network architecture and all relevant products/processes in interaction with different platforms
• Good experience in networking concepts and equipment such as IPv4/IPv6, MPLS/BGP/OSPF, netflow, routers, switches, load balancers, probes
• Good understanding of LAN and WAN technologies based on Huawei, Nokia, Cisco, etc.
• Strong knowledge of Linux system administration, networking, and troubleshooting
• Strong competency in shell and python scripting languages
• Knowledge in KVM, Docker/Kubernetes, and ELK stack
• Familiarity with monitoring tools such as Solarwinds, Nagios, Cacti, Zabbix, etc.
• Familiarity with high availability system architecture (load balancing, redundancy, caching)
• Good analytical and problem-solving abilities (logs analysis, database queries, etc)
• Experience in database manipulation and administration (backup, replication, troubleshooting)
• Self-learner in new system matters
• Ability to work as part of operational team and to support multiple tasks at the same time
• Flexibility and adaptability to changing environment and business demands
• Ability to interface and communicate with all levels of management, presenting ideas in user-friendly language
• Strong written and oral communication skills

Responsibility

• Provide pre-sales support, project implementation and technical support of security products
• Involve in troubleshooting and solving technical issue
• Implement improvement of product configuration and servicing
• Ensure that products delivered to meet customers satisfaction and requirements
• Manage the resources within budget and project schedule

Requirements

• Diploma or degree in Electronic, Electrical or any other engineering
• Min 3-5 years of working experiences in technical/project management
• Posse strong leadership qualities with good communication and hand-on approach
• Knowledge in MS Office, AutoCAD and project management
• Prefer with Singapore class 3 driving license

Responsibilities:

• Oversee the tier-1 network operations.
• Oversee, investigate, and direct the fixing of different network failures and alarms.
• Manage and execute network break fixes, such as switch replacement, and link repair.
• Work closely with IDC technicians.
• Manage basic network management.
• Document and monitor daily operations and update the team on a regular basis.

Requirements:

• Diploma or Degree in Information Technology or equivalent.
• At least 1 - 2 years of experience in Operation and Data Center Network.
• Prior knowledge of TCP/IP and routing protocol.
• Possessing CCNA/JNCIA certificate is an added advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

[Our client is looking for a Technical Support Engineer to provide technical support for CCTV systems at client site.]

Responsibilities:

• Responsible for technical support.
• Write product solutions and responsible for inquires of technical parts of related products.
• Provide technical support to business opportunities.
• Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
• Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
• With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
• Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
• Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
• Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.
• Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.
• In charge of Planning and Implementation of Customer/User Training

Requirements:

• At least Diploma or bachelor’s degree in engineering, telecommunication or computer science related.
• At least 1-year experience of technical support in IT/CCTV/telecom related industry.
• Good communication skills and sense of customer-focus.

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | XU RUIXUAN | Reg No: R24120468

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS). The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead Southeast Asia and Australasia team as team leader.

Your Impact

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

• Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
• Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
• Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
• Author white paper solution articles for publication to our user community through our support web knowledge base.
• Travel to our customer sites where required.
• Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
• Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
• Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.
• Provide coaching to new employees and junior team members

What You'll Need

• A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
• >12 years of previous experience in the chemical or oil and gas industries
• Dynamic modeling, Heat Exchanger design experiences are of advantage.
• Previous simulation and modeling experience in using Aspen Plus
• Excellent verbal and written communication skills in English
• Proficiency in Business Chinese and Malay will be of advantage
• Ability and motivation to do self-learning or self-training
• Willing to travel 30-40% time, both domestic and international.
• Strong customer relationship and troubleshooting skills
• Ability to work collaboratively within a team

Position Objective
Stamford seeks a dynamic, mission-driven leader as Director of Student Support Services. This position oversees the school’s MTSS (Multi Tiered System of Support) program including: early intervention services, social-emotional counseling programs, speech and language therapy, occupational therapy, and academic and behavioral supports. Stamford’s MTSS model includes support for building Tier 1 capacity, Tier 2 interventions, and a Tier 3 Intensive Support Program. The Director collaborates with administrative teams, teachers and specialists to offer the highest quality support services in a leading program in Singapore. The Director directly supervises the Head of Intensive Intervention, the Head of Therapy and provides extensive support for Academic Support and School Counseling teams.

Responsibilities
The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Strategic Leadership of the MTSS Model at Stamford
● Lead the strategic development of all student support services for students N-G12 at SAIS
● Collaborate with Divisional Administrators to ensure articulation of services between divisions and grade levels (N- G12)
● Support school leaders and educators in maintaining inclusive positive and supportive learning environments and highly effective educational programming for all students (N-G12)
● Facilitate and/or coordinate professional learning that supports effective instruction and social emotional supports for all students
● Participate in divisional teams to coordinate a cohesive support model
● Engage in schoolwide teams and committees to identify and address academic, social and emotional, and behavioral needs
● Support teacher leaders in facilitating divisional screening and referral process
● Collaborate with safeguarding, nursing, and discipline committee on escalated student needs

Recruits, Coaches, and Provides Professional Learning for Student Support Members
● Develop SSD team members’ professional growth opportunities as it relates to student services functions
● Actively recruit and collaboratively plan the onboarding of SSD team members
● Facilitate learning of teacher leaders to support SSD staff’s professional growth and progress towards team goals
● Provide training and support in the planning of intervention at all tier levels including screening, goal writing, and progress monitoring
● Guide in the collection, analysis, and use of data in intervention decisions and instructional planning
● Serve as the Primary and/or Secondary Hiring Manager for SSD positions
● Demonstrate outstanding interpersonal skills in the course of supporting SSD team members’ collaborative efforts with any/all professionals across campus

Maintains & Improves upon Administrative Policies, Systems, & Documentation within the SSD Program
● Serve as a productive partner and liaison to all stakeholders in an effort to enhance SAIS student services
● Partner during the admissions process for the screening of files and leading student, parent, and teacher interviews
● Revise systems for identification and support of students who are in the EAL program and demonstrate a need for intervention services
● Collaborate with the Head of the Intensive Support Program to identify openings, criteria for entry/exit, and communication structures
● Responsible for budget related to Student Support Program, including the Intensive Support Program budget and resource allocation
● Ensure that appropriate data is collected and records and reports are maintained to comply with SSD, AHPC, Cognita, CIS / WASC and CPE policy and regulation

Other duties as assigned by the Superintendent or Deputy Superintendent Position

Requirements
● The ability to lead initiatives with staff and students to build school culture aligned with the school vision
● Problem solver
● Positive attitude toward challenges
● Strong organizational and communication skills
● Effective collaborator and team-member
● Excellent interpersonal and time management skills
● Exemplifies the IB learner profile – knowledgeable, inquirer, open-minded, principled, caring, communicator, risk taker, thinker, balanced, reflective
● Resilient - able to work long hours depending on the demands of the job at various times throughout the year
● Demonstrates the Stamford Values – Courage, Ingenuity, Compassion, Integrity

Qualifications
● Master’s Degree / PhD in a related field (Special Education, Education Leadership, Educational Administration)
● At least 3+ years experience in a position of significant leadership (i.e., SSD Director, Deputy Principal, etc)
● Minimum 5 years teaching experience in Special Education and/or inclusive General Education classroom contexts
● Experience implementing Multi-Tiered Systems of Support and experience with selecting, training, and supporting the implementation of intervention programs
● Current Teaching Certification in Special Education (Mild/Moderate and/or Severe Licensure)
● Experience supporting English Language Learners
● Experience with Universal Design for Learning (preferred)

Contacts
● Stamford Community
● Stamford and Cognita Leadership Team
● Parents and Students
● PTA Other Stamford Teaching and Non-Teaching Staff

Working Conditions
● School Environment
● Based at SAIS Woodleigh campus with travel to Lorong Chuan campus for meetings
● Working hours 8am to 4:30pm, Monday to Friday, plus occasional staff meetings and trainings
● School holidays are paid and free except staff days and training days (please refer to the website to see the school calendar with school holiday dates)

Terms of Employment
● Annual Leave: 30 working days
● Medical Benefits: Medical insurance provided where applicable
● Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
● Probation Period: 3 months from date of commencement
● Referee request: Required
● Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

APPLICATION SUPPORT ENGINEER

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire Application Support Engineers, to join us in an exciting engagement. This is a rewarding role that requires candidates to exercise their technical skills and soft skills in managing user incident tickets and resolving them to closure for a Singapore public sector agency for a Finance and Treasury system.

Responsibilities

1. Provide application production support services.

2. Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.

3. Meet service level agreements (SLAs) for response time and resolution time.

4. Work on service requests for new enhancements.

Experience:

1. Minimum 2 years relevant experience working in an application production support team.

2. Minimum 2 years of work experience in technical skills, software development and coding in:

a. K2 Five (at least version 5.6) (Mandatory)

b. Microsoft SQL

c. .NET C#

3. Minimum 2 years of work experience in:

a. Treasury or Finance projects

b. Public sector projects

Education & Certifications:

1. Bachelor’s Degree in Computer Science or a technology-related field.

2. ITIL Foundation certification.

Personal characteristics:

1. Strong English verbal and written communication skills.

2. Good work attitude.

3. Fast learner and able to quickly understand complex systems.

4. Quality conscious.

5. Strong sense of responsibility, accountability, and customer service.

Role:

Technical & Application Support (Mechanical / Electrical / Up to $3500 + Comm)

• Singapore Based (Bukit Batok)
• 5 Days work per week (Mon to Fri 9am to 6pm + OT depends on project)
• $2500 - $3500
• With M&E or E&E or E&I background.
• Salary: Basic $2500 to $3500 before bonuses and commission
• Career Progression Opportunities

Role description

• Provide technical support, maintenance and servicing/repairing of equipment, instruments, and systems at site.
• Perform on-site installation and setup of equipment and systems with strong competent skills.
• Assist devices checking, technical demo, testing & training for customers.
• Checking technical specification, documentation and drawings plus prewire.
• Understand application process flow, to provide service to users by promptly responding to their queries, with necessary evaluation and prioritization.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• The Application Support Analyst (L1) is responsible to support application wellness in production
• Investigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 team
• Manage and respond to users on timely manner
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily start of day (SOD) and end of day(EOD) execution for supported applications complete successfully
• Provide support for annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Job Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

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