Total 20 contracts specialist job vacancies in Manufacturing / Production category in D14 Geylang, Eunos

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Respond to necessary on site servicing when required

- Upkeep of company vehicle

- Maintain and replenish equipment and spares for daily operations need

Requirements:

- Preferably with related working experience (carpentry, wood work)

- Outspoken and good communication skills

- Ability to work in a fast-paced environment

- Basic command of English

- Able to cover standy routine for urgent rectifications (additional allowance provided)

Benefits:

- 13th month AWS

- Performance bonus

- Medical Insurance coverage

- Dental/Optic allowance

Job Responsibilities:

• Handling of Adobe and Microsoft product sales
• Achieve the assigned sales quota set by Management & Partners
• Client relationship building & sourcing for new clients
• Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
• Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
• Weekly sales reporting update to Partners
• Act as the main point of liaison between Partner and Internal Sales teams.
• Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
• Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.

Job Requirements:

• Preferably with Minimum of 1 – 2 years sales experience in the IT industry
• Preferably with understanding of cloud-based software and subscription license model
• Ability of cold-calling, account building and maintenance, and closing sales opportunities
• Excellent verbal, presentation and written skills are required
• Team player and a business partner
• Demonstration of ‘on target’ sales performance
• Establishment and effective use of internal and external relationships

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri 9AM to 6:30PM

Responsibilities:

• Monitor, optimize, and troubleshoot issues related to either fermentation/cell culture or protein purification processes and unit operations.
• Perform product quality impact assessments and support root cause assessments for process discrepancies and Quality investigations.
• Identify and implement corrective actions, preventative actions and continuous improvements for process and equipment.
• Create, review and revise cGMP documents such as batch records, SOPs, etc.
• Create change records.
• Perform gap and technical assessments for global standards and procedures (GSPs and SOPs).
• Serve as risk lead or subject matter expert in support of risk assessments and hazards analysis e.g. microbial control risk assessments.
• Develop technical training material and conduct technical training for production staff.
• Support the technology transfer of new products/processes e.g. perform field testing.
• Create, review, revise and approve technical reports and engineering documents such as URS, FS, SDS, P&IDs, etc.
• Design, procure, commission, and qualify new equipment.
• Work effectively as part of a team responsible for ensuring successful and efficient processes for the production of recombinant proteins.
• Serve as subject matter expert for regulatory inspections as well as internal audits and support inspection response.
• Collaborate with multidisciplinary teams to achieve project objectives.
• Assist in experimental design and troubleshooting as needed.

About You:

• Min. 5 years of experience
• Bachelor's degree in a relevant life science field (e.g., biology, biotechnology, biochemistry).
• Previous experience in a GMP environment is preferred.
• Strong attention to detail, organizational skills, and the ability to work independently or in a team.
• Excellent communication skills, both written and verbal, in English.
• Adherence to safety protocols and regulatory compliance.
• Able to work remotely

Duration: 12 months. Option to extend depending on business needs.

Job Brief

The objective of the full-time position will be responsible for driving Sales and Business Development activities through Local & regional markets. The candidate will spearhead and optimize Sales and Business Development efforts and collaborate with the operations teams focusing on marketing and promotion for products sold through both B2B and B2C channels.

Responsibilities

• Develop and Execute Sales Strategies: Create and implement effective sales strategies to drive revenue growth and expand market share in the medical device sector.
• Client Relationship Management: Build and maintain strong relationships with healthcare professionals, hospitals, and clinics to understand their needs and provide tailored solutions.
• Sales and Business Development: Identify new business opportunities, conduct product demonstrations, and close sales to achieve and exceed targets.
• Market Analysis: Stay up-to-date with industry trends, competitor activities, and market developments to identify opportunities and threats.
• Reporting and Documentation: Maintain accurate records of sales activities, client interactions, and market feedback. Prepare regular reports for management.
• Product Knowledge: Develop a deep understanding of our medical devices and their applications to effectively communicate benefits and address client questions.

Requirements:

The candidate should have a strong desire to learn and grow, and possesses an excellent, humble, and positive attitude.

Other skillsets include:

• Diploma/Degree holder
• At least 1 year of working experience
• Exposure and experience handling over-the-counter healthcare products is an advantage.
• Strong sales and negotiation skills, excellent communication and presentation abilities, and a proactive approach to problem-solving.
• Ability to manage multiple projects, campaigns and events in a fast-paced, deadline-driven environment.
• This role requires frequent travel to meet clients and attend industry events.
• Creative, resourceful, exceptional attention to detail, and able to work under pressure and tight deadline.
• Self-started mindset and work independently.

We regret that only shortlisted candidates will be contacted.

Job Responsibilities:

• Handling of Adobe and Microsoft product sales
• Achieve the assigned sales quota set by Management & Partners
• Client relationship building & sourcing for new clients
• Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
• Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
• Weekly sales reporting update to Partners
• Act as the main point of liaison between Partner anD Internal Sales teams.
• Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
• Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.

Job Requirements:

• Preferably with Minimum of 1 – 2 years sales experience in the IT industry
• Preferably with understanding of cloud-based software and subscription license model
• Ability of cold-calling, account building and maintenance, and closing sales opportunities
• Excellent verbal, presentation and written skills are required
• Team player and a business partner
• Demonstration of ‘on target’ sales performance
• Establishment and effective use of internal and external relationships

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri 9AM to 6:30PM

Job Description

• Sales coverage for Aesthetic Clinics and Beauty Spa
• Manage existing accounts
• Develop new business opportunities.
• Identify prospects, develop market segments, generate leads and promote our product offering
• Build and maintain positive relationships and rapport with stakeholders

Requirements

• Diploma or ‘A’ levels
• Min. 2 years of sales experience in the same industry preferred
• Meticulous and able to work independently in a fast-paced environment
• Results-oriented, good communication and correspondence skills

We are looking to grow our team with client-oriented individuals possessing strong technology and project management skills.

Key deliverables include:

• Supporting our agency clients in Asia and Japan in the use of our SaaS products.
• Working with clients and internal teams to improve and promote our SaaS products.
• Working with external vendors, e.g. GDS, airlines, on API connectivity.
• Managing deliverables and timelines on assigned projects.
• Testing and managing roll-out of app releases.
• Conducting demo and training of solutions to end-users.
• Travelling is required.

A good match would include:

· Self-starter with good communication and time management skills.

· Newly graduated with a diploma or degree in computing, engineering or related fields

· Familiarity with GDS and related technical fields is a plus.

If you are motivated for success and looking to work in a dynamic environment, we invite you to email your CV. Please include your current, expected salary and availability in your submission. All applications will be held in strict confidence

Job Responsibilities:

• Handling of Adobe and Microsoft product sales
• Achieve the assigned sales quota set by Management & Partners
• Client relationship building & sourcing for new clients
• Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
• Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
• Weekly sales reporting update to Partners
• Act as the main point of liaison between Partner anD Internal Sales teams.
• Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
• Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.

Job Requirements:

• Preferably with Minimum of 1 – 2 years sales experience in the IT industry
• Preferably with understanding of cloud-based software and subscription license model
• Ability of cold-calling, account building and maintenance, and closing sales opportunities
• Excellent verbal, presentation and written skills are required
• Team player and a business partner
• Demonstration of ‘on target’ sales performance
• Establishment and effective use of internal and external relationships

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri 9AM to 6:30PM

Job Summary:We are seeking a dynamic and detail-oriented Product Specialist with a background in Interior Design (ID) and B2C sales. Proficiency in AutoCAD is preferred. The ideal candidate will manage the sales process, conduct product research, and oversee daily operations for a specific brand. This role involves close collaboration with the design team and requires excellent customer service and market research skills.

Key Responsibilities:

• Sales Process Administration: Administer the entire sales process including customer service, product demonstrations, proposal presentations, sales closures, and follow-ups for a specific brand.
  
• Technical Product Research: Assist in technical product research and participate in the review process with the design team to ensure product quality and relevance.
  
• Daily Operations Management: Manage day-to-day operations and activities related to the specific brand, including sales, procurement, aftersales service, and arranging deliveries.
  
• Market Research and Analysis: Conduct market research and analyze customer feedback to identify opportunities for product improvements and future development.
  
• Sales Forecasting and Planning: Oversee sales forecasting, plan and execute promotional events, and manage social media marketing efforts to enhance brand visibility and sales.
  
• Collaboration and Coordination: Liaise with other staff involved in USM sales across related channels to ensure smooth operations and consistent communication.
  
• Ad-Hoc Duties: Assist with any other ad-hoc duties as assigned and required by the company to support overall business objectives.
  

Requirements:

• Preferably have a background in Interior Design (ID).
• B2C sales experience is preferred.
• Proficiency in AutoCAD is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Experience with market research and social media marketing is a plus.

EA License No: 05C3451

EA Personnel Name: Jess Woon Pei Chyi

EA Personnel No: R23119229

We are looking to grow our team with client-oriented individuals possessing strong technology and project management skills.

Key deliverables include:

• Supporting our agency clients in Asia and Japan in the use of our SaaS products.
• Working with clients and internal teams to improve and promote our SaaS products.
• Working with external vendors, e.g. GDS, airlines, on API connectivity.
• Managing deliverables and timelines on assigned projects.
• Testing and managing roll-out of app releases.
• Conducting demo and training of solutions to end-users.
• Travelling is required.

A good match would include:

· Self-starter with good communication and time management skills.

· Possesses a diploma or degree in computing, engineering or related fields with at least 1-3 years of working experience

· Familiarity with GDS and related technical fields is a plus.

If you are motivated for success and looking to work in a dynamic environment, we invite you to email your CV. Please include your current, expected salary and availability in your submission. All applications will be held in strict confidence.

Job Requirements

• No experience is required as On-The-Job training will be provided.
• Keen to learn and operate various machines.
• Those with working experience in process production or construction are an advantage.

Job Duties

• Manufacture & packing of pest control products.
• Perform Quality Control of products by checking and removing any unsatisfactory products.
• Pack products into boxes/crates and put proper labeling.
• Operate equipment such as vacuum sealer, filling machine, packaging, and assembling of items.
• Clean equipment used & workspace to meet safety standards.

Salary, Benefits & Other Information

• Salary - $2,100 to $2,400 per month depending on experience.
• 13th AWS/Bonus
• 1 Month Probation
• Annual Leave, Medical Benefits (Company Panel of Doctor)
• 5 Working days per week
• Working Hours (8.30 am - 6.30 pm for Mon to Thurs, 8.30 am - 5.30 pm for Fri)
• Working Location at Ubi Industrial Estate

Job Responsibilities:

• Handling of Adobe and Microsoft product sales
• Achieve the assigned sales quota set by Management & Partners
• Client relationship building & sourcing for new clients
• Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
• Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
• Weekly sales reporting update to Partners
• Act as the main point of liaison between Partner anD Internal Sales teams.
• Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
• Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.

Job Requirements:

• Preferably with Minimum of 1 – 2 years sales experience in the IT industry
• Preferably with understanding of cloud-based software and subscription license model
• Ability of cold-calling, account building and maintenance, and closing sales opportunities
• Excellent verbal, presentation and written skills are required
• Team player and a business partner
• Demonstration of ‘on target’ sales performance
• Establishment and effective use of internal and external relationships

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri 9AM to 6:30PM

We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) or Wise Platform within the Global Products Operations area:

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team:

• Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets or Platform and any other global products, features and processes that are born over time;
• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;
• Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;
• Coordinate new products/partners set-up, testing and launches from operational side;
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);
• Own training, communication and documentation of Global Products Operations domains;
• Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;
• Act as first point of contact for global products in Payments Operations organisation as well as Product teams

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.

In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led.

Qualifications

A bit about you:

• You have excellent written and verbal English skills
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
• You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be awesome:

• You have worked in a cross border team - know their challenges and how to overcome these
• You have a Payments / Cards Operations background
• You know how to use different processes improvements methodologies
• You have basic data skills and know where to find the supporting data for your projects
• If you are interested in the Cards Operations (Issuance) role, having card delivery-related expertise and knowledge is a bonus

Our client, a leading Medical & Laboratory Equipment Company is currently looking for a Solutions Centre Specialist to join their team.

Salary: up to $4300
Work Days: 5 Days (9am to 5:45pm)
Work Location: Eunos (near Paya Lebar MRT)

Responsibilities:
• Project Management of systemisation solution including the workflow study for standard and customise solution.
• Create the procedures and tools for Business Partners to support the Systemisation and workflow study from pre-sales till project closure.
• Create template and documentation related to Project Management for Systemisation.
• Lead and train member as a Project Manager for project.
• Govern and manage all projects with Risk taken care off.
• Support Sales in systemisation project by conducting workflow and presenting the draft solution to customers.
• Conduct training for Workflow / project management.
• Any other matter as request by team leader.

Requirements:
• Diploma or Degree in Biomedical science
• 2 to 3 years of relevant experience in IVD market
• Proficient in Microsoft office and good communication skills
• Prior experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
• Overseas Travel Requirement: 30%

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
Tel: +65 6565 1939
www.united-personnel.com

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Job Description

• Develop strong relationships to a point where he/she is viewed as a trusted product advisor internally/externally
• Proficient in sales process to be able to meet customer needs and handle drawbacks, misunderstandings, scepticism and indifference
• Be highly conversant with Collinson Power products/services and competitor products/services
• Develop account plans for assigned territory to provide clarity on how he/she will gain and defend business
• Maintain a call cycle which optimises time with customers
• Keep up-to-date records of customer contact in CRM where required
• Participate in industry and company events which help promote Collinson Power where required
• Be able to support sales team achieve sales targets
• Support the broader Singapore team develop strategies and implement in market activities which support the business grow
• Reply email enquires and quotes
• Attend to customer phone and enquires where required
• Upload products and maintain ecommerce stores
• Process ecommerce orders
• Keep detailed up to date reports on inventory
• Organize local/overseas exhibtions and events where required
• Regular reports on product updates, inventory status, competitor products and anything else product related as per requested by Team Leads
• Provide Product services and repair support where required
• Able to read and provide Single Line Diagram
• Provide site survey, installation and commissioning and testing of system
• On-site troubleshooting & help desk support
• Liaising of work flow with internal/external parties
• Provide product support & advice to Customers
• Good Project management Skill
• Support operations, sales and logistics aspects of the Company

Requirements:

• Candidates must possess at least NITEC in Electrical / Electronic Engineering or equivalent professional certifications
• At least 2 years of working Experience in the related field is required
• Preferably possess class 3 driving license
• MS Office, Auto Cad, IT literate and basic networking skills
• Must be willing to work overtime
• Good analytical skills, problem solver, self starter and independent
• Dedicated, flexible, resilience, thrive on challenges
• Great adaptability to different environment/situation
• Great team player

Compulsory Requirements

• Singaporeans only

Other Requirements

• Committed and self-driven, with excellent listening and communication skills
• Able to multi-task and work in a highly dynamic environment
• Able to work well between departments
• Independent and a good team player
• Capable of logical and original thought with the ability to react coolly under stress
• Good time management

Renumeration

Job Type: Full-time

Salary: From $1,900 to $3,800 per month depending on experience

• Allowance provided
• Benefits

Normal Work Days

• Monday to Thursday (9am to 6pm)
• Other days where required

Where are we?

• We are located at Cititech Industrial Building, 629 Aljunied Road Singapore 389838
• 5-7 minutes walk from Mattar MRT

Interested? Email us your resume with a recent photo, your current salary and expected salary.

We look forward to your application!

(Please note that only shortlisted candidates will be notified.)

We are seeking a highly motivated Product Specialist to join our team in Singapore. The Product Specialist will be responsible for selling medical products and providing clinical support to healthcare professionals in Singapore. The ideal candidate will have a clinical background and experience in sales of medical products.

Responsibilities:

• Promote and sell medical products to healthcare professionals in Singapore.
• Develop and maintain relationships with key customers and stakeholders.
• Provide clinical support and education to healthcare professionals on the use of medical products.
• Conduct product demonstrations and training sessions for healthcare professionals.
• Attend conferences, exhibitions, and other events to promote and sell medical products.
• Provide feedback to the management team on market trends, customer needs, and product development opportunities.
• Collaborate with the marketing team to develop marketing materials and campaigns to promote medical products.
• Keep up-to-date with the latest industry trends, regulations, and competitive landscape.

Requirements:

• Minimum of 2 years of Nursing background/ clinical background from the medical field would be an advantage.
• Strong communication and presentation skills.
• Ability to build and maintain relationships with key customers and stakeholders.
• Ability to work independently and as part of a team.
• Knowledge of the healthcare industry in Singapore.
• Ability to understand and communicate technical and clinical information.
• Fluent in English
• Diploma/ Advance Diploma
• Minimum of 2 year(s) experience needed for this position
• If you are a driven, self-starter with a passion for medical products, we encourage you to apply for this exciting opportunity.

Role Objective:

The Product Specialist supports the Product Operations team in driving specialized product expertise for strategic product(s) in our JLL/T Core Product organization. You will be responsible for providing product subject matter expertise, technology operations guidance, and business-facing support of a strategic product within Core, which encompasses JLL’s entire $18B business. The Product Specialist works in a strategic product to standardize quality of care, knowledge management, subject matter expertise, and bridging the user-facing experience across JLL/T stakeholders.

WHAT THIS ROLE INVOLVES

As a Product Specialist, you will be responsible for:

· Actively resolves an assigned queue of user-facing support cases/chats/phone calls of supported product(s); additionally, manages all back-end hand-offs and provides one seamless message/resolution touchpoint to the end-user

· Provides training on product features as requested by end-users

· Maintains in-depth expertise of supported product, including core functionality/basic non-dev system admin functions of product, an understanding of product roadmap, delivery, and release cycles, UAT testing protocols (product dependent), outage and communication protocols, engineering and change management touchpoints/hand-offs, and case queue workflows

· Influences updates to business application best practices to enable continuous improvement, user experience consistency, and efficiency/accuracy in capturing relevant business data of supported business line(s)/function(s)

· Continuously builds and maintains in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported Core Products

· Responsible for turning processes into action, accelerates hand-offs between product stakeholders to resolve issues

· Translates business requirements/feedback through the enhancement/defect process for technical team members informing the product delivery process, as required

· Shepherds escalation protocols in back end, while maintaining a seamless experience for the end-user

· Responsible for providing input and insight into internal training materials and user guides to ensure a consistent experience for end users

· Documents case resolution and leverages existing documentation to ensure a consistent experience for end users

· Intermediate knowledge of custom report development for ad hoc requests, auditing, and verification of data

· Works with other product specialists to actively improve messaging consistency and efficiency of issue resolution

· Completes any and all other duties and tasks assigned

Soft Skills

· Commitment to Excellence in customer service [documented example and letter of recommendation required]; going the extra mile is standard

· Excellent interpersonal, communication, problem-solving, and organizational skills.

· Driven by sense of urgency, evidenced by swift response times to issues raised through resolution

· Ability to work independently, unsupervised, and as a team player

QUALIFICATIONS

· Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio)

· Basic knowledge in SQL/SOQL for querying large datasets; or willingness to learn

· Willingness and ability to learn new or tangential technology products to supported product(s) (i.e. Tableau CRM)

· Knowledge of Azure devOps, ServiceNow, and Salesforce is preferred

· Certification as a product admin is preferred where applicable

Education

· Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

Role Objective:

As a Product Specialist, you will be responsible for providing specialized product expertise and high levels of customer service to our business users for our strategic products. You will be a subject matter expert on these products and will work with customers to answer their questions and resolve their issues. You will also work closely with product, engineering & QC team to ensure that our products are meeting the fulfilling business needs. In this role, you will report to the Operations and Training Lead for Leasing products APAC.

WHAT THIS ROLE INVOLVES

As a Product Specialist, you will be responsible for:

• Providing high levels of support to all end users daily by being the first point of contact for all product related support requests, queries, and bugs. Respond promptly to user emails with detailed information/ solution and ensure that all issues are properly resolved. If an issue cannot be resolved immediately, provide timely updates to users and stakeholders. This involves providing high level of support to clients for client facing related products.
• Perform user acceptance testing (UAT), regression testing and postproduction testing ensuring system is stable, and all existing functionalities are working as expected. Work closely with engineering and product to resolve bugs found as part of this process.
• As product subject matter experts, build up product knowledge across entire leasing tech stack. Continuously build and maintain in-depth knowledge of how business functions, processes, system integrations, and workflows align to the use of supported leasing tech stack.
• Provide exceptionally user/ client service by building and maintaining user/ customer relationship and resolving queries at the earliest.
• As feature release are typically deployed over the weekend, product specialists are required to be available on selected weekends (on a rotationally basis) for activities such as regression testing or post-production testing, etc.
• Actively work towards increasing usage and adoption by fully supporting the regional training series. Areas of expected contribution are in administering the training program, developing training curriculum and content that’s relevant, delivering training, and ensuring all user queries are addressed either via the support channel or by running virtual drop-in sessions.
• Digital adoption platforms (DAP) support adoption of tools and technologies providing a more personalised learning experience. In addition, provides valuable insights into how users are using a tool. Product specialists are required to own and build content in DAP in an effort to increase adoption while continuously monitoring and identifying areas where users struggle and make adjustments accordingly.
• Support technology operational functions for leasing business not limited to onboarding users, administering application access/ termination, providing data dumps/ analysis in support the business etc.
• Ability to work collaboratively and supportively with other product specialist is essential for success in this role. This includes teams in product, engineering, design, quality etc. This extends to covering off each other when team members are on planned leave or out on medical. Working together to deliver the best possible outcomes for our business and users.
• As the commercial real estate market becomes increasingly competitive, JLL is constantly looking for new ways to differentiate itself and win more deals. As part of this effort, we are investing in prop tech tools to help our brokers close more business. Product specialists play a key role in this effort by supporting brokers in using these tools effectively.
• In supporting JLL’s on-going efforts in prop tech, product specialists are expected to take on and own few special projects (as and when the need arises).
• More actively execute feedback surveys, primarily as part of our regional training series. This will help us ensure that the content we deliver is relevant to our users and provides data points to improve the program.
• Completes any/all other duties and tasks as assigned by the Operations & Training Lead and General Manager APAC Leasing Tech.

SOFT SKILLS

• Commitment to excellence in customer service; going the extra mile is standard.
• Excellent interpersonal, communication, problem-solving, and organizational skills.
• Driven by sense of urgency, evidenced by swift response times to issues raised through resolution.
• Ability to work independently, unsupervised, and as a team player.
• High levels of initiative and willingness to take on experimental new technology (and projects).
• Eagerness to expand product knowledge becoming a subject matter expert across leasing tech products.

QUALIFICATIONS

• Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio).
• Basic knowledge in SQL for querying large datasets; or willingness to learn.
• Willingness and ability to learn new or tangential technology products to supported product(s) .
• Knowledge of Azure DevOps, ServiceNow, and Salesforce is preferred.
• Certification as a product admin is preferred where applicable.

EDUCATION

• Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

Job Description

• Sales coverage for Aesthetic Clinics, Dermatology, Plastic Surgery clinics.
• Manage existing accounts
• Develop new business opportunities.
• Identify prospects, develop market segments, generate leads and promote our product offering
• Build and maintain positive relationships and rapport with stakeholders

Requirements

• Diploma or ‘A’ levels
• Min. 2 years of sales experience in the same industry preferred
• Meticulous and able to work independently in a fast-paced environment
• Results-oriented, good communication and correspondence skills

We are looking for dynamic individuals with strong technology and project management skills, coupled with customer focused mindset, to become part of our growing SaaS team.

Key deliverables include:

• Work with our subscriber travel agencies across Asia Pacific, Operations and Technology teams to define and improve the UI/UX, functions, workflows and capabilities of our Plover Platform, Portal and App.
• Manage external and internal stakeholders to ensure reported issues and enhancements are reviewed and delivered in a timely manner.
• Work with 3rd party vendors (GDS, airlines, aggregators, payment providers, etc) on API connectivity.
• Perform testing protocols and prepare release notes for app releases.
• Manage deliverables and timelines on assigned projects.
• Conduct demo and training of platform and apps to users.

A good match would include:

· Self-starter with good communication and time management skills.

· Possesses a diploma or degree in software computing, electrical / computer engineering or related fields with at least 1 years of working experience

· Familiarity with GDS / NDC, and knowledge of Japanese is a plus.

If you are motivated for success and looking to work in a dynamic environment, we invite you to email your CV. Please include your current, expected salary and availability in your submission. All applications will be held in strict confidence.