Total 19 support analyst job vacancies in Manufacturing / Production category in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.

Sales Support:

• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.

Collaboration:

• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.

Continuous Improvement:

• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience: Previous experience in sales support, customer service, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Technical knowledge of the company's products.
• Problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

About Spare Parts 3D

Spare Parts 3D, headquartered in France with offices in Singapore, leverages 3D printing to simplify and decarbonize supply chains. Using our proprietary DigiPART™ software, we digitize spare parts inventories for industry leaders in sectors like O&G, petrochemical, transportation, and semiconductor, enabling parts production anywhere with minimal lead times. Our technology reduces costs associated with technology transfer and warehousing, creating a shorter, more efficient supply chain.

If you’re ready for a challenge in a high-tech, fast-evolving sector, apply now!

Responsibilities

As part of a customer-focused project structure under the leadership of our Head of Engineering, you will support DIGIPART development across all data-related aspects, from preparing large data sets to integrating and analyzing data in DIGIPART. Your key responsibilities will include:

• Prepare and enhance large data sets by collating information from ERP, PLM, and various sources.
• Conduct data labeling, cleaning, and validation to ensure quality.
• Structure and integrate both structured and unstructured data into DigiPART databases.
• Perform data audits, identify errors, and produce diagnostic reports.
• Meet project deadlines by completing tasks on time.
• Identify and resolve root causes of data quality issues, providing feedback for product improvement.
• Develop new processes to identify and leverage data improvement opportunities.
• Collaborate with cross-functional teams to support DIGIPART enhancements.

Education and Experience

• Bachelor's degree in Accounting, Business Administration, Engineering, or a related field.
• At least 2 years of experience in data science, analytics, or a similar role (preferred).
• Willingness to undergo training in 3D printing applications and DigiPART software.

Knowledge and Skills

• Experience with data analysis tools like Python, or Power BI is required.
• Professional fluency in English; proficiency in French is a plus.
• Strong ethical standards, integrity, and adherence to compliance.
• Skilled in handling large amounts of data and identifying actionable insights.
• Adaptable and resilient, capable of navigating a dynamic, fast-paced environment.

Application Note

Only shortlisted candidates will be notified.

• Familiarity with multi-tier server architecture (Application, Web, Database).
• Hands-on experience with Oracle, SQL Server, or MariaDB.
• Proficiency in web services, including protocols like SOAP & REST.
• Knowledge of system applications such as backup software, Application Server - Jboss, Web Server - Apache, Messaging system - MQ / AMQ
• Experience in CI/CD pipeline tools like Jenkins using OpenShift cloud platform

Role and Responsibility :-

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.
• At least 2 years working in an L2 Application Support Environment

Core technical competency required :-

• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based
• OpenShift/Docker

Good to have experiences :-

• AngularJS
• ActiveMQ
• Elastic Search
• Application Monitoring Tools
• CI/CD (Continuous Integration & Continuous Deployment)
• Python
• Microservices concept

Product Analyst/Manager (CRM)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class US Consumer company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an American consumer health company. It is the proprietor of well-known consumer brands. They combine the power of science with meaningful human insights to empower people around the world to live healthier lives.

Summary

This role is part of the ASPAC team - HCP Experience Product Group – and responsible for providing best in class customer experience and capabilities solutions to the commercial business in a product centric operating model. This role reports into the CRM product owner and is based in Singapore.

Specific responsibilities will include, but are not limited to, the following:

• Subject matter expert of CRM & its ecosystem
• Engage with markets stakeholders to deliver the strategic product roadmap and identify opportunities for CRM innovation
• Work with cross-functional teams and stakeholders to ensure the success of business customers using the product
• Execute product roadmap to drive the delivery of customer value
• Collaborate with business and vendor partners to translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria with adherence to SDLC frameworks
• Own and prioritize the product backlog based on internal product team and external customer needs
• Helps establish and maintain processes for working in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks
• Prioritizes and aligns timing with business and IT partners to ensure overall alignment
• Support audits & related activities
• Support change management and training programs
• Support a positive team culture in order to enable an authentic and open environment that growths with the diverse experiences and perspectives of the team

Required experience & skills

• Degree in any IT fields with minimum 2 years product management, consulting, or related fields
• Understanding SDLC methodologies
• Proven cross-discipline and group collaboration with ability to interact with diverse technical and non-technical stakeholders
• Strong analytical ability
• High attention to detail and passion for quality

Preferred experience & skills

• Knowledge of pharmaceutical commercial sales & marketing landscape
• Agile project management
• JIRA/Confluence experience
• Coaching experience of junior level team members

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Team Introduction

The Product Operations team for Marketplace is responsible for evaluating and ensuring the usability and effectiveness of the Marketplace product. This role involves conducting various tests, analysing user interactions, reviewing user journey, and providing valuable feedback to improve the overall user experience.

The Product Operations Analyst will collaborate closely with Product Managers to identify and address any usability issues, enhance the Product's functionality, optimise user satisfaction, eventually leading to better product performance

Job Responsibilities

• Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
• Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
• Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
• Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
• Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
• Document and maintain detailed records of test results, issues, and improvement suggestions
• Provide support and guidance to the development team in implementing user experience enhancements
• Assist in training and guiding end-users in effectively utilizing the product

Requirements

• Bachelor's degree in technology or quantitative field
• Bilingual in English and Bahasa Indonesia to work on Indonesia market as job scope is on product features for Indonesia market
• Good analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
• Ability to work collaboratively in a cross-functional team environment
• Experience in Product Operations or a similar role
• Knowledge in usability testing tools and techniques is a plus

• 3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call support
• To support linux/Java/MariaDb applications.
• Incident and Problem management
• Should have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

WHAT WILL YOU BE DOING?

The Product Analyst is responsible for administering and facilitating excess and cost-savings opportunities with Velocity's EMSs, select OEMs, and strategic business partners. The Product Analyst will execute cross-functional strategies to match purchasing and sales opportunities with the Company’s Business Partners while adhering to the processes, policies, and procedures set forth by Velocity Electronics.

Area(s) of Responsibility

• Facilitate cost-savings and excess buy/sell opportunities
• Develop expert system skills to quickly identify and analyze opportunities
• Load and analyze lists sent by customers and suppliers to identify and communicate potential opportunities to sellers and buyers

Essential Functions

• Develop expert system skills (PLM, VMS, VIS) to quickly identify opportunities
• Actively participate in PLM, PPV, sourcing strategies, and resource development
• Analyze supply and demand files using PLM and other available tools to match opportunities and proactively push to sellers and buyers
• Highlight opportunities and assist in reconfirming vendor support
• Discover customer standard/actual pricing based on system history
• Upload customer demand lists and identify matches that generate cost saving offers
• Upload partner excess lists and identify matches that generate near-term sales & GP
• Enter all required data into VIS ERP system
• Assign requirements in VIS ERP to designated buyers
• Train and develop new PA members; grow vendor/customer base and increase sales and margin
• Provide world-class service internally and externally
• Keep track of offers sent and follow up on rebuys
• Protect proprietary, confidential, or privileged information of the company and other business partners
• Complete other duties and obligations that may arise from time to time and as requested from the company's senior management

Education

High school diploma or equivalent

Knowledge

• Computer literate and above average understanding and working knowledge of MS Excel
• Fluent in English and ability to converse and read in Mandarin as the individual will need to support our offices in China

WHAT WILL YOU BRING TO THE TEAM?

Our ideal candidate:

• Acts courageously
• Owns own outcomes
• Is amazing
• Outstanding customer service
• Attention to detail
• Organized; Ability to multitask
• Flexible and Adaptable
• Problem solver

Interested applicants, please apply via link https://grnh.se/7317edc01us

Job Summary

The purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the (linux based) server and database setup, the camera hardware, firmware and, to a limited extent the product front end/website functionality.

The incumbent will be expected to liaise with various teams, locally and internationally - development, sales and support to ensure the current products function as expected while identifying gaps in the current offering.

The incumbent will deal with local and international suppliers to integrate, support and improve existing products. New products will be evaluated and business cases for their integration, and the coordination of integration will be required.

Responsibility

● Product Development

o Collect data from stakeholders and collate product requirements

o Prioritize requirements and manage development backlog

o Review and investigate feasibility of new products

o Follow documentation best practice

● Global Support

o Assist with rollout of new video products globally.

o Assist with testing and integration of new video products and features globally.

o Train and assist global teams to allow them to fully utilize and support clients on the Video products.

o Assist staff with escalated calls and queries that relate to Video Solutions.

o Communicate new features or products to staff and ensure thorough coaching that they are competent to assist clients.

● Technical Assistance

o Investigate returned/faulty devices to find root-cause, identify trends and improve.

Requirements

● Relevant Qualification / Certificate in a technical field (BTech Mechatronics, Electronic/Industrial/Computer Engineering or similar)

● 5 years’ experience in development/technical role

● Programming experience (Essential)

● Understanding of Electronic Principles (Essential)

● Understanding of Systems Engineering process (Advantageous)

● Knowledge of Camera Systems (Advantageous)

● Good communication skills

● Strong analytical and problem-solving ability

● High level of attention to detail

● Driver’s License

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

Junior/Freshers also welcome to apply.

The Product Operations team for Marketplace is responsible for evaluating and ensuring the usability and effectiveness of the Marketplace product. This role involves conducting various tests, analysing user interactions, reviewing user journey, and providing valuable feedback to improve the overall user experience.

The Product Operations Analyst will collaborate closely with Product Managers to identify and address any usability issues, enhance the Product's functionality, optimise user satisfaction, eventually leading to better product performance

Job Description

• Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
• Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
• Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
• Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
• Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
• Document and maintain detailed records of test results, issues, and improvement suggestions
• Provide support and guidance to the development team in implementing user experience enhancements
• Assist in training and guiding end-users in effectively utilizing the product

Requirement

• Bachelor's degree in technology or quantitative field
• Bilingual in English and Vietnamese to work on Vietnam market as job scope is on product features for Vietnam market
• Good analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
• Ability to work collaboratively in a cross-functional team environment
• Experience in Product Operations or a similar role
• Knowledge in usability testing tools and techniques is a plus

The Product Operations team for Marketplace is responsible for evaluating and ensuring the usability and effectiveness of the Marketplace product. This role involves conducting various tests, analysing user interactions, reviewing user journey, and providing valuable feedback to improve the overall user experience.

The Product Operations Analyst will collaborate closely with Product Managers to identify and address any usability issues, enhance the Product's functionality, optimise user satisfaction, eventually leading to better product performance.

Job Responsibility

• Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
• Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
• Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
• Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
• Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
• Document and maintain detailed records of test results, issues, and improvement suggestions
• Provide support and guidance to the development team in implementing user experience enhancements
• Assist in training and guiding end-users in effectively utilizing the product

Requirement

• Bachelor's degree in technology or quantitative field
• Bilingual in English and Portuguese to work on Brazil market as job scope is on product features for Brazil market
• Good analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
• Ability to work collaboratively in a cross-functional team environment
• Experience in Product Operations or a similar role
• Knowledge in usability testing tools and techniques is a plus

Job Description

• Provide 7 x 24 operational support for all production practices including weekends for applications
• Provide technical expertise to facilitate investigation of complex technical issues, with eye for details
• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Possess good domain knowledge on banking channels
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and escalate issues in a timely fashion.

Requirements:

• Experience Shell Scripting preferred. Other experience programming languages such as JAVA/J2EE, PL/SQL added advantage not mandatory
• Familiar with operating system such as Linux / Solaris / AIX / Windows
• Strong technical knowledge of Linux, AIX, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and TWS Job scheduling
• Able to provide 24x7 operational support including Weekends and public holidays
• Very clear communication skills both written and oral
• Able to drive/recommend solutions to extended technology teams.
• Self-starter with excellent crisis management skills.
• Able to handle incidents and corrective actions follow-ups.

If you are keen, please apply direclty or alternatively reach out me on [email protected]

Contact: +65 90053495

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To support outdoor broadcast operation on the requirement of power services and the deployment of electrical facility.

Responsibilities

• Advise the team on electrical practises and safe measure in broadcast deployment.
• Assist the TP in his execution of role and to support media playback in production.
• Risk assessment and contingency plan.
• Organize and pre-plan on power requirement in OB operation.
• Field recce and deployment of electrical requirements on the ground of operation.
• Setup of distribution requirement and cabling work for outdoor broadcast.
• To service and monitor power utilities to ensure reliable operation.
• To support the TP in other areas of production e.g., media playback, vision operation when available.
• Preventive maintenance, check, and repair of OB electrical gear.
• Workplace safety & health practices.
• Keep abreast with the technology movement where applicable.

• NITEC in Electrical Engineering or Diploma
• 2 years of relevant experience
• Proficient in power requirement on OB operations, suitcase setup and OB truck deployment.
• Familiar in OB visual operations, assist in media playback function and technical setup.

Introduction

At Shopee Search & Recommendation, we connect customers to what they may want at scale. As a pillar of e-commerce discovery experience, our search & recommendation engines help tens of millions of people discover relevant and interesting things among billions of products and contents available on Shopee daily.

We are committed to creating a convenient, delightful, and intelligent discovery experience for our users, to find more of what they like with less time and effort.

Job Description

We are looking for a Product Operation Analyst to join us. You will be working closely with the product team to make a significant impact on Shopee's search & recommendation engine through both technical and operational processes.

• Label text, images, and videos critical to the development of machine learning algorithms.
• Perform testing and Quality Control to evaluate the quality of search & recommendation features.
• Review bad cases and collect product feedback to identify issues with Search & Recommendation.
• Provide insights on local market’s contexts, trends, and performance.
• 1 year contract role with possibility of extension based on performance and business needs.

Job Requirements

• Bachelor’s degree.
• Clear communication in English, verbally and in writing.
• Able to work in a dynamic environment.
• Strong execution skills and attention to detail.
• Strong ownership, get things done reliably.
• Good command of Excel/Google Sheet.
• Proficiency in Thai (required) to facilitate cross-border communications and collaborations.

Senior/ Assistant Manager, Service Transformation (MyChart Product Analyst)

As part of Group Service Transformation Office, the Senior/ Assistant Manager’s key role is to drive care transformation in NUHS by co-creating digital patient journeys and assessing the feasibility of leveraging MyChart for the shortlisted use cases. MyChart has been identified as a key tool for increasing patient engagement and activation. This supports a key thrust of the NUHS vision to deliver Incredible Care that is Digital as default. This role entails active user and stakeholder engagement to map out process workflows, participate in technical solutioning and lead change management efforts to drive MyChart adoption.

Reporting to the Head, Planning & Product Development Section, Group Service Transformation, you will:

Job Responsibilities

1. Support planning initiatives including, but not limited to preparing proposals, collating relevant technical info / statistics to guide decision making.
2. Perform independent research to identify new clinical features that bring value to app users and develop corresponding implementation plans.
3. Identify suitable platforms to reach out to different staff groups in each institution to conduct and support staff training (e.g., department meetings, clinic roll-calls, orientation etc.)
4. Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints
5. Present concepts and designs to key stakeholders for review and iteration
6. Produce clear and comprehensive documentation on business requirements and ensure that the documents remain updated.
7. Harmonize development requirements and requests across public healthcare clusters.
8. Monitor the utilization and adoption of MyChart using Epic reports.
9. Collaborate with technical business analysts and system specialist teams to deliver digital solutions.
10. Coordinate and monitor roll-out of digital solutions across multiple touch-points.
11. Collate feedback directly from user feedback channels (app support email and app store reviews) to improve user interface design, product usability and operational workflows.
12. Manage internal stakeholder engagements and ensure that project plans are communicated timely.
13. Prioritize delivery of new/ existing features based on available app development resources and an understanding of the cluster strategic direction.
14. Support in ad-hoc/special projects assigned to Group Service Transformation.

Job Requirements

1. Degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent
2. At least 2 to 4 years of work experience, preferably in healthcare operations, nursing, or allied health..
3. Agile and innovative mind-set.
4. Excellent communication skills in presenting ideas and capable of leading stakeholder engagement sessions.
5. Proactive, with creative problem-solving skills.
6. Up to date on the latest user experience trends, techniques and technologies, preferably with experience in successfully integrating new techniques into solutions.
7. Passionate to be part of digital transformation in Healthcare.
8. Familiarity with NGEMR (Epic) is an advantage.
9. Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness.

Main responsibitlies:

• Act as a reference for colleagues with less experience and supports junior team members.
• Influence decisions related to own activity, anticipating dependencies and consequences in complex scenarios
• Contribute to transversal projects by proposing improvements to processes and is accountable for own and team commitments.
• Assess requirements - Build, maintain and share the functional knowledge of our processes, services and usage of end user products.
• Analyze business requirements submitted by Product Management.
• Consolidate and articulate business needs into new product concepts or upgrades
• Size specification and validation work.
• Support stakeholders in doing sufficient analysis to ensure requirements are ready to be worked on Carry out functional design
• Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.
• Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility. Overview validation
• Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity
• Ensure traceability of tests with specifications
• Ensure production integrity by investigating, validating and prioritizing reported incidents. Manage relations with key stakeholders
• Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.
• Interface with the customer during requirements understanding, functional specification, testing and implementation phases. Contribute to product promotion
• Support the product features definition (scoping) and contribute to RFP/RFI for the product.
• Share content for product documentation, sales tools and collateral.
• Give presentations, demos and familiarization sessions to customers and customer-facing teams
• Participate to the preparation of key events, guaranteeing the success of product launch and follow up. Participate to team events
• Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solutionassessments.

About ideal candidate:

• Has relevant working experience and advanced and specialized technical/functional knowledge in own discipline, with knowledge in GDS products.
• Able to work independently within plan dictated by manager, with some guidance on most complex situations.

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Grab Support tech team is a passionate team responsible for the user support experience at scale. We make an impact by empowering our internal users to serve consumers and partners across the region. Our team is made up of cross-functional team members across product, engineering, design, data science, analytics, and business.

Get to know the Role

We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative hustlers, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.

The Day-to-Day Activities

• Independently designing products with excellent quality across problem space teams and on strategic initiatives that focuses on user experience of grab support and agent platforms.
• Go to the ground with users and agents to directly understand the pain points and opportunities to inform the product strategy and iteration decision.
• Work with the product, engineering and data team to provide the best support experience that is beneficial for the whole ecosystem.
• Work with other project stakeholders to deliver the information architecture, user journey map & wireframe flow.
• Work with other designers, content writers, UX researchers to convert the wireframes into high-fidelity user interfaces.
• Plan and contribute to design validation, such as through usability testing and experiments, with a strong ability to define the right MVP scope.
• Conduct desk check of user interface during engineering development phase to ensure high quality implementation.
• Conduct & facilitate requirements, design, implementation reviews and critiques of other people’s work to create achievable, measurable & impactful goals.
• Research and analyze industry UX/UI trends and competitor experiences & strategies in Support Platform, including the latest technology in AI and Chatbot.
• Regular review of usage quantitative data from analytics to be triangulated with the qualitative insights that will drive the right decision.

The Nice-to-Haves

• Online portfolio with a range of interactive samples in Help Center, User Experience of Support or Agent Platforms.
• Minimum of 5 years of direct experience in product design, mainly in the domain customer support or agent platform.
• Excellent understanding of UX design for the web, mobile, or touch devices, including some internal tools.
• Good eye for visual design & hands-on experience in user interface design.
• Experience with current and relevant design tools like Figma & ProtoPie.
• Ability to prototype and demonstrate design concepts to extended stakeholders.
• Ability to plan and lead design workshops independently with multiple parties by utilizing best practices methodology in problem solving.
• Ability to test (such as concepts or usability testing) and iterate the design with strong on to the ground insights fromusers.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Requirements

Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

Experince

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell