Total 23,548 customer experience manager job vacancies in Others category in Singapore

Role responsible :

• Handling sales inquiries and course-related questions from clients.
• Maintaining strong client relationships, both with corporate and individual clients..
• Willing to travel overseas for meetings
• Excellent client relationship management skills
• Providing leadership, setting goals and making strategic decisions for the long term success of the business

Requriments :

• Able to comunicate in English, Chinese and Japanese
• At least 3 years relevant experience

Career Description

An established professional institute is seeking dynamic and results-driven individuals to join our team and further the institute's corporate objectives.

Key Responsibilities

• Develop cost-effective strategies to achieve membership targets (corporate/individual, local/overseas).
• Organise events and provide services to promote and facilitate membership.
• Assist the leadership on special projects and provide support to strategic initiatives.

Personal Attributes

• Attention to detail
• Pleasant disposition
• Commitment and dedication
• Interpersonal Communication
• Proficiency in English Language

Experience & Qualification

• Minimum A level with at least 5 years of relevant marketing experience

Interested candidates are required to email the following details to [email protected]. Applications will not be reviewed for those without the following details:

1. Latest updated resume
2. Recent colour photo taken within 3 months
3. Availability or Notice Period
4. Current Remuneration
5. Expected Remuneration

• Financing Planning and Execution: Responsible for designing and implementing comprehensive financing strategies, including but not limited to financing scale, cost control, timelines, and financing structure, to ensure the successful achievement of financing goals at each stage.
• Multi-Channel Financing Operations: Engage in various financing activities across different channels (such as equity financing, Pre-A rounds, A rounds, B rounds, etc.). Establish and maintain close relationships with various financial institutions, investment institutions, and potential investors to ensure the smooth execution of financing projects.
• Financing Material Preparation and Negotiation: Responsible for preparing financing materials, including but not limited to business plans, financial models, valuation reports, etc. Participate in financing negotiations, effectively conveying the company's value and growth prospects to secure the most favorable financing terms.
• Market Analysis and Research: Conduct in-depth research on industry development trends, competitive landscape, and investor preferences. Provide data support and market analysis for the company's financing decisions while monitoring policy developments to ensure the compliance of financing activities.
• Investor Relations Management: Establish and maintain strong investor relations, regularly communicating the company's progress to investors. Enhance investor confidence, laying a solid foundation for future financing activities.
• Financial and Legal Compliance: Work closely with the finance and legal departments to ensure the financial compliance and legal security of financing projects, minimizing risks during the financing process.

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations.

• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.

• Coordinate internal resources and Sub- Contractors/Suppliers for the flawless execution of all projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Ensure that work are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements.

• Ensure resource availability and allocation.

• Develop detailed project plan to monitor and track progress.

• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques.

• Perform risk management to minimize project risks.

• Measure project performance using appropriate tools and techniques.

• Create and maintain comprehensive project documentation.

• Responsible for the overall project management, planning & control, and execution, including project budget evaluation and profitability. entify and comply with all applicable statutory/regulatory requirements related to the project.

Lead a team of professional and technical staff in planning and execution of day-to-day operations to achieve all key project target.

Respond swiftly to work delays, emergencies, and other problems.

• Report and escalate to Management as needed.

• Any other duties that may be assigned.

Report to the Project Manager

· Overall in charge of site coordination.

· Lead a team of operation staff in daily operations.

· Manage and oversee the day-to-day construction activities of the project.

· Monitor and control the general workers' deployment on-site.

· Maintain and manage site storage areas for building materials and equipment.

· Maintain site access throughout the construction period.

· Planning ahead to prevent the problem on-site before it occurs, planning the delivery and storage of equipment and materials.

· Ensure progress of work is within budget and timelines as well as quality and safety objectives.

· Control and monitor work progress and resources.

· Monitor and control material wastage.

· In-depth understanding of project specifications, technical details, and construction drawings.

· Carry out work scheduling, material requisition planning, project coordination, and documentation.

· Ensure timely completion and good quality of works & carried out safely and WSHE regulations are complied with.

· Provide proper guidance and training to junior staff.

· Other ad-hoc duties as assigned by the Immediate Supervisor/ Management.

We are looking for a General Manager to oversee all staff, budgets and operations of the local business unit.

General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.

Ultimately, you’ll help our company grow and thrive.

Responsibilities

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements and skills

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• BSc/BA in Business or relevant field; MSc/MA is a plus

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• Proven work experience as a Beauty Salon Sales Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Ability to work under pressure and meet deadlines
• Ability to work shifts, weekends and Public Holidays
• Ability to work longer hours with prolonged period of standing

Site managers are responsible for ensuring that a construction project is completed on time and within budget. Alternative job titles for site managers include construction manager, project manager and site agent.

Site managers work on construction sites and work often begins just before construction. More senior construction managers will take responsibility for an entire project and may be known as the project manager or project director. More junior site managers may take responsibility for only a part of a project (also known as a package).

Key tasks include:

• supervising and overseeing the direction of the project (or a package), ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
• liaising with the client, other construction professionals and, sometimes, members of the public
• coordinating and supervising construction workers
• selecting tools and materials
• making safety inspections and ensuring construction and site safety
• checking and preparing site reports, designs and drawings
• maintaining quality control procedures
• finding ways to prevent problems from happening and to solve any that crop up
• assessing and minimising risk
• writing reports and keeping on top of paperwork
• helping to negotiating contracts and securing permits and licences.

As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required.

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role

Sales promotion of Japanese spare parts to Shipowners andd Ship management customers in Singapore and other eastern south Asia countries (Malaysia, Thailand, Vietnam, Indonesia and Philippines) to achieve Sales target of Marine Machinery Department in ISS Machine Services.

Duties and Responsibilities:

Activities as an agent of makers:

• Escort Guests from Makers to customers Discussion with customers anytime on behalf Owner-work for new buildings
• Promotion of new products
• Attending the ship (shipyard) as requested

Activities according to the request from the Osaka head office:

• Follow-ups/negotiation for bulky quotations
• Dunning works
• Development of new customers

Others:

• Obtain local intelligence from customers and feedback to Osaka operations to enhance business

Knowledge, Skills, and Abilities

• International Trading knowledge
• Sales Acumen
• Adept at Negotiation and contract adminstration

Education/Experience:

• At least 1 year of working experience preferably with a background in the Maritime / Shipping Industry preferably Hub and/or Port Agency.

Job Responsibilities

- Manage and lead procurement activities for supplies and services from vendors.

- Lead the competitive sourcing process, initiate requests for information/Quotation/Proposal, negotiate commercial terms.

- Execute all contractual matters of assigned projects and ensure that they are dealt with effectively.

- Monitor and analysis trends in spending and inventory control and make recommendations to identify areas for saving.

- Other adhoc matters assigned by the Management.

Requirements

- Min 3 years of relevant experience

- Has experience in managerial role, preferably in the F&B industry

- Good leadership and people management

- Knowledge of MS Office (Google Drive)

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Self-driven and highly-motivated

- High degree of commitment and a good team player

- Able to work under pressure and in a fast-paced environment

- Have initiative, independent and well-organised

• Acting as the intermediary between designers, clients, and architects to ensure the projects progress efficiently and effectively
• Lead in BIM implementation, Standards, Modelling workflow & methodologies
• Liaise with Project Manager on BIM implementation based on project needs & requirement
• Prepare, execute, and maintain the BIM Execution Plan (BEP)
• Have a good understanding of the project requirements and ensure its delivery
• Pre-consultation, site meetings, and project meetings
• Monitor and ensure the drawing submission schedule is achieved
• Adhering to the latest industry standards
• Possess at least Bachelor’s Degree / Post Graduate Diploma in Engineering or relevant studies
• Certification course on BIM Management
• Minimum 8 years of working experience in BIM Management
• Good knowledge of BIM visualisation and simulation applications
• Detailed knowledge of the Singapore Code of Practices, regulations, and specifications for the construction industry
• Excellent communication skills
• Self-driven, resourceful, and a team player

• We are looking for fun-loving, fitness-crazy people to join our growing MAX OUT FITNESS (MOF) family!
• As our Club Manager, you shall possess strong skills in PT, strong leadership qualities to lead the team for quality PT services, and customer service qualities to drive sales and boost client base.
• Managerial Role and Personal Training experience in a commercial gym is preferred.
• Right attitude to learn, continuously improve the individual performance, help the members achieve their goals and help improve the club performance. In return you will get good career prospect, career growth, benefits and an enjoyable work atmosphere!

Experience in Pipe Jacking and Sewer Pipes.

Manage, plan and coordination of all activities at site.

Plan, lead, coordinate and communicate project plan, timeline and activities to the project team.

Monitor and track progress of projects and stay on top of the projects to ensure smooth execution.

Ad-hoc duties assigned by the management.

EA Licence No. 16C7962

• Guiding the organization’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring a company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting managers in compiling annual budget information and reports
• Maintaining all policies and procedures manuals
• Hiring and training administrative staff
• Delegating tasks to administrative assistants
• Creating personnel folders for new hires
• Monitoring and projecting staffing needs
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Job Description & Requirements :

Key Responsibilities:

· Develop and implement effective sales strategies to drive business growth and achieve sales targets.

· Lead, motivate, and manage the sales team to ensure high performance and productivity.

· Identify and pursue new business opportunities and markets for our products and services.

· Build and maintain strong relationships with key customers, partners, and stakeholders.

· Monitor market trends, competitor activities, and industry developments to stay ahead of the competition.

· Prepare and present sales reports, forecasts, and performance analysis to senior management.

· Collaborate with the marketing team to develop promotional materials and campaigns.

· Ensure compliance with company policies, industry regulations, and ethical standards.

Qualifications:

· Proven experience as a Sales Manager or similar role in the medical or aesthetic industry.

· Strong leadership and managerial skills with the ability to motivate and inspire a team.

· Proactive and results-driven mindset with a demonstrated ability to achieve sales targets and drive business growth.

· Good Communication and interpersonal skill both in English and Mandarin

· Result oriented with proven track record

· Able to multitask, and manage time effectively

· Able to work long hours and on weekends & public holidays

· Basics + Commission + Monthly Bonus Staff Benefits

EA LICENSE 06C4414 /R1107000

JOB DESCRIPTION

• Maintain and further develop the existing client relationships designated under your care.
• Deliver and upkeep top quality KYC & Investment Profiling on all your clients and ensure records are kept and updated frequently and as timely as possible.
• Ensure clear and proactive communication within the team, as well as support the Team Lead on crafting regular communications to clients on investment as well as operational matters.
• Assist the Team Lead with the development of client management strategies to assist in the alignment of business service provision to client needs and expectations.
• Participate in the account meetings/reviews with clients (on and offshore) alongside the Team Lead.
• Assist the Team Lead in the definition and execution of our business development strategy.
• Serve as a brand ambassador for the culture & values of the company during interactions with clients as well as business events.

QUALIFICATIONS AND COMPETENCIES

• Candidates must accept this position as a "long term career" commitment and not as a "job" they can often change.
• Candidate preferably possess at least Bachelor's Degree/ Post Graduate Diploma/ Professional Degree in any field and have passed CACS/module 3 IBF exams or commensurate direct working experience as Client Relationship Manager.
• Required language(s): English, Chinese (Written and oral Mandarin required while Cantonese would be an asset) to be able to liaise with clients.
• At least 5 years of related working experience in a bank or fund management company, preferably as a Relationship Manager in Private/Personal banking. We also accept mid-career change bankers, who may come from different banking background or even non-directly relevant industry but have a great client servicing capability and relationship building skill.
• Required Skill(s): Client Servicing/Relationship management, On-boarding/KYC of clients, Financial Analysis, Investment Portfolio Construction experience.
• Candidates have worked with investment instruments: Equities / Fixed Income / Funds/Asset Management / FX/MM / Hedge Funds / Securities / Commodities.
• Competent working experience on Microsoft Outlook Email System, Excel Spreadsheet, Word, PowerPoint Presentation.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Work collaboratively with the Sales & Marketing department to generate opportunities for new business.
• Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Able to use basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.).
• Ability to work under pressure and meet deadlines
• Ability to work shifts, weekends and Public Holidays
• Ability to work longer hours with prolonged period of standing

Roles & Responsibilities

Our firm is specialized in International Students Recruitment, we have recruited more than 500 international students annually from overseas to study in various schools in Singapore.

Job Description

The candidate will work on a wide range of tasks ranging from sales and marketing, academic program management and administration.

Academic Programme Management

• Manage various academic programmes from kindergarten level to Doctoral level, including preparing and coordinating the logistics of module registration and timetabling scheduling, internships, study awards and other financial administration.
• Provide academic and administrative advisory support services to students.
• Coordinate and assist student orientations and enrolment processes. Organize student engagement sessions.
• Review current marketing plans, response rates and KPI against project milestones and make adjustments to improve the process
• working with the sales team to create online multimedia market sales campaigns for new client development as well as increased client retention
• Work with local schools and overseas education agencies to create and design various marketing strategies
• Review current marketing plans, response rates and KPI against project milestones and make adjustments to improve the process
• Overseeing social media strategies to drive engagement and brand recognition
• Business partnering with local schools to implement a comprehensive business plan
• Market research on the most updated student recruitment channels.
• Proactively spotting new business opportunities with the purpose of expanding company revenue in line with business practice
• Strong relationship development with existing customers.
• Actively involved in pitching and materials preparation needed such as qualitative proposals, capability statements, etc
• Project management
• Point of contact for the region's corporate communications and strategy
• Leading all activities relating to press releases, websites, articles, presentations, social media channels and events for internal and external use both
• Other duties as assigned by Director or board of management.

Qualifications and Requirements

• Bachelor Degree and above, with at least 12 years of relevant working experience.
• have experience in a similar role in B2B and B2C Marketing, Knowledge of online conference and events marketing would be highly advantageous.
• Experience in managing and developing integrated marketing campaigns to drive results
• Knowledge of live video straming website analytical tools such as Douyin & Tiktok, KOL or online influener in Overseas Education business is preferred
• Strong communicator and problem solving ability
• Candidate must be able to communicate online with existing overseas partners and customers In Mandarin Chinese, as wel as be able to generate contract in Chinese with our business partners and customers. 95% of existing overseas partners and customers are based in mainland China, Hongkong and Taiwan area, who only speak and type Chinese during their online business enquiry. Proficiency in Mandarin Chinese is a must.
• Candidate must be able to take care of online business enquiry thru mobile app after office hours
• 6 working days per week, Over-Time arrangement at night during Monday to Saturday or on Sunday will be required during peak back-to-school seasons.

Roles & Responsibilities

The Role will assume the following scope of responsibilities:

1. Onboarding and Implementation

Customer Onboarding: Facilitate a smooth transition from sales to product usage, ensuring customers are well-acquainted with the software.

Implementation Support: Work closely with the customer's team to ensure successful deployment of the software, providing guidance on best practices.

2. Customer Relationship Management

Build Relationships: Establish and maintain strong relationships with key stakeholders within the customer's organization.

Regular Check-ins: Schedule regular meetings to review progress, address any concerns, and ensure that the customer is on track to achieve their goals.

3. Product Adoption and Utilization

Usage Monitoring: Monitor customer usage of the software to ensure they are utilizing it effectively and to its full potential.

Training and Education: Provide ongoing training sessions, webinars, and resources to help customers maximize their use of the software.

4. Customer Advocacy

Voice of the Customer: Act as the advocate for the customer within the company, relaying feedback and suggestions to the product and development teams.

Custom Solutions: Work with internal teams to develop tailored solutions that meet the specific needs of the customer.

5. Proactive Support and Problem Solving

Issue Resolution: Assist customers in troubleshooting and resolving any issues that arise with the software.

Proactive Communication: Anticipate potential challenges and reach out proactively to address them before they become significant problems.

6. Renewal and Expansion

Renewal Management: Work to ensure customer satisfaction and alignment with business goals to secure contract renewals.

Upselling and Cross-selling: Identify opportunities for expanding the customer’s use of the software, including the adoption of new features or additional products.

7. Performance Metrics and Reporting

Track Success Metrics: Measure and report on key performance indicators (KPIs) related to customer success, such as customer satisfaction, retention rates, and product usage.

Customer Health Score: Develop and maintain a customer health score to identify at-risk customers and intervene as necessary.

8. Strategic Advisory

Strategic Planning: Collaborate with customers to align the software's capabilities with their strategic goals, ensuring the technology supports their broader business objectives.

Industry Insights: Provide insights into industry trends and how the software can be leveraged to stay competitive.

9. Collaboration with Internal Teams

Sales Team Collaboration: Work closely with the sales team to ensure a smooth handoff and alignment of customer expectations.

Product Development Input: Provide feedback to the product team on customer needs and areas for improvement or new features.

10. Customer Feedback and Continuous Improvement

Feedback Collection: Gather feedback from customers to understand their needs, challenges, and satisfaction levels.

Continuous Improvement: Use customer feedback to drive continuous improvements in both the product and the customer success process.

These responsibilities aim to ensure that customers derive maximum value from the enterprise software, leading to high satisfaction, retention, and potential for growth in the customer relationship.

The Customer Success Manager may be called upon to undertake additional duties as reasonably required by the company.

Objectives/Outcomes

Technical Skills:

1. Software Architecture: Understand high-level software architecture, including deployment models (on-premises, cloud, hybrid).

2. Enterprise Technology Ecosystems: Familiarity with enterprise software solutions (MarTech, CDP, CRM) and integration methods (APIs).

3. Technical Troubleshooting: Skills in diagnosing technical issues, with basic scripting and querying knowledge (e.g., Python, SQL).

4. Product Expertise: Deep understanding of the specific software, including configuration, customization, and best practices.

5. Data Management: Knowledge of data handling, security, privacy, and basic data analysis.

Requirements

1. Communication: Clear communication and active listening to understand and convey complex concepts.

2. Problem-Solving: Analytical and creative thinking to quickly resolve issues.

3. Relationship Management: Building trust, empathy, and a strong customer focus.

4. Technical Aptitude: Quick learning and comfort with technology to effectively support customers.

5. Project Management: Strong organizational and time management skills.

6. Negotiation and Influence: Persuasion and conflict resolution to guide customer decisions.

7. Strategic Thinking: Aligning software solutions with customer business goals.

8. Adaptability: Flexibility and resilience in changing environments.

9. Collaboration: Effective teamwork and cross-functional communication.

10. Customer Advocacy: Championing customer needs within the organization.

These skills enable a CSM to foster customer satisfaction, ensure successful software adoption, and maintain lasting relationships.

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Job Scope

· To be overall responsible for the operation aspects including general maintenance, work area cleanliness and safety.

· Handling and meeting clients’ expectations

· Ensure licenses are always valid

· Reviewing staffs’ performance

· Implying and setting SOP for daily operations

· Manage team schedules to the needs of the business

· Serve as role model for company values and standards

· Need to onsite to ensure operations are moving smoothly

· Training and briefing staffs on workplace safety and certain job scopes

· Provide daily, weekly and monthly performance reports for management to review

· Perform ad-hoc and other administrative duties

Job Requirement

· Need to have at least 3 years of experience working in a senior/managerial position in cleaning industry

· Able to work 6 days per week

· Resilient & ability to perform under pressure excellent communications & interpersonal skill

THE PERSON IS ABLE TO IN CHARGE OF ALL THE SINGER IN THE COMPANY AND ABLE TO PREPARE DANCING , AND PERFORMANCE FOR SINGER. SHE IS ABLE TO CORORDINATE WITH ALL THE PERFORMANCE ARTIST TO PREPARED

FOR ANY PRACTISES OON THE STAGE. SHE MUST BE ABLE TO WORK LATE NIGHTS AND ABLE TO COMMUNICATE

WELL WITH THE SINGER

a) Recruit, interview, hire and train bar staff

b) Interact with customers to develop loyalty and handle customer concerns

c) Ensure all licenses are current including health, safety and liquor

d) Ensure staff is following all food control and safety regulations

e) Create employee schedules based on expected customer numbers

f) Ensure bars are profitable by analyzing liquor costs versus sales

g) Work with liquor vendors to develop new productions or promotions for the bar

h) Set and maintain standards for safe food handling, cleanliness and safety

i) Negotiate with vendors, order supplies, manage inventories and budgets

As an Assistant Manager (Fleet Engineering), you are expected to:

• Plan the schedule, budget expenditure and work scope of structure/ machinery of the tugs & waterboats maintenance/ repair/ modification work/ docking;
• Coordinate with different stakeholders during the preparation/ execution of the maintenance/ repair/ modification work/ docking of the tugs & waterboats to ensure the works are carried out smoothly;
• Write/ generate necessary document/ write-up for reporting/ approval request/ presentation/ documentation purpose;
• Chair/ initiate/ conduct meeting/ discussion with the stakeholders for decision making/ status update/ information sharing & dissemination/ negotiating purpose;
• Conduct presentation to stakeholders/ target audience for status update/ information sharing/ dissemination purpose;
• Carry out manpower deployment and mentoring of the fleet engineering specialists in the workshop for breakdown repair and maintenance;
• Handle administrative matters related to the fleet engineering specialists that are in frontline/ workshop (tugs & waterboats);
• Inventory management of the spare parts for tugs and waterboats;
• Provide solution to resolved difficult breakdown cases of tugs/ waterboats and work process in view of workplace safety/ cost saving;

a) Recruit, interview, hire and train bar staff

b) Interact with customers to develop loyalty and handle customer concerns

c) Ensure all licenses are current including health, safety and liquor

d) Ensure staff is following all food control and safety regulations

e) Create employee schedules based on expected customer numbers

f) Ensure bars are profitable by analyzing liquor costs versus sales

g) Work with liquor vendors to develop new productions or promotions for the bar

h) Set and maintain standards for safe food handling, cleanliness and safety

i) Negotiate with vendors, order supplies, manage inventories and budgets