Total 23,721 customer experience manager job vacancies in Others category in Singapore

Training Development Manager Responsibilities:

Create and execute learning strategies and programs

Evaluate individual and organizational development needs

Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)

Design and deliver e-learning courses, workshops and other trainings

Assess the success of development plans and help employees make the most of learning opportunities

Help managers develop their team members through career pathing

Track budgets and negotiate contracts

Hire and oversee training and L&D Specialists

Requirements and skills

Proven experience as an L&D Manager, Training Manager or similar

Current knowledge of effective learning and development methods

Familiarity with e-learning platforms and practices

Experience in project management and budgeting

Proficient in MS Office and Learning Management Systems (LMS)

Excellent communication and negotiation skills; sharp business acumen

Ability to build rapport with employees and vendors

BSc/BA in Business, Psychology or a related field

Professional certification (e.g. CPLP) is a plus

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence

Job Scope

• Work together with team members to achieve sales target
• Promoting the company’s services and products to customers.
• Exposure to a diverse range of aesthetic treatments for face, body, skin, slimming, hair removal, hair growth, teeth whitening etc
• Provide high standards of customer service
• Recommend services and treatments to patients, based on their needs and doctors' input.
• Follow up with patients on their treatments and remind them of their treatments
• Managing patient's inquiries and complaints, resolving issues, and maintaining a positive atmosphere.

Requirement:

• Min. 5 years of experience in Aesthetics / Beauty or related industries
• Service-oriented with self-motivation for achieving sales targets
• Team player with excellent interpersonal communication skills
• Able to work rotating shift

Job Responsibilities

1) Lead a group of BIM Modelers and Coordinators from design to Construction Stage.

2) Plan, design, delivery and efficient management of the BIM Plan.

3) Assist project teams in BIM Project setup, project work modelling and detailing.

4) Manage and distribute project construction phase for submittals, construction models, shop drawings and schedules.

5) Manage BIM Standards development, implementation, enforcement, modelling workflow and methodologies.

6) Provide quality control for completeness and adherence to company standards of all construction / shop drawings produced.

7) Manage interferences between BIM models of different disciplines (i.e.: architecture, structure, MEP, etc.).

8) Act as the intermediary between designers, clients and architects.

9) Provide fundamental and intermediate training to BIM members and related stakeholders.

10) Produce regular updates on BIM implementation schedules and measure the effectiveness of the implementation.

Job Requirements

1) At least a Diploma in Architecture / Civil / M&E Engineering or any equivalent qualification.

2) Minimum 7 years of BIM / VDC local Project experience.

3) Certificate in BIM Management / VDC will be an advantage.

4) Knowledge in Latest technology for 4D – 7D BIM / VDC / VR / Simulations will be an advantage.

5) Knowledge in Bentley Micronstation plant design application software such as OpenPlant Modeler and OpenPlant PID is preferred.

· To be accountable for delivering sales volume to meet targeted sales objectives.

· To be responsible for the planning and implementation of our new product’s launching activities

· To liaise and negotiate with local market personnel & buyers and suppliers directly in India for products procurement.

· Should have knowledge about the geographical and seasonal availability of products like spices, grains for procuring at right time and should able to negotiate with the suppliers for best prices.

· Should coordinate with the overseas team in preparing spice powders (Masala powders) to suggest the flavours and quantity which are required by customers in the local market.

· To build and strengthen the relationships with buyers, retails personnel and relevant parties to ensure smooth operations of business.

· To promote and market the products to the local buyers, to market new products from overseas especially from India to local market.

· To be ready to travel overseas to procure products, should possess local market product knowledge especially about Indian products.

· Should liaise with import and export companies to for product procurement.

· To lead, supervise and manage our merchandising team to ensure the effectiveness of works

· Developing a solid and trusting relationship between major key clients and company

· Make product appeal to the target market

· Anticipating key account changes and improvements

· Managing communications between key clients and internal teams

· Working with sales team, creative, advertising, logistics and team members from other departments to ensure the highest quality of products are being procured and sold.

To resolve any inquiries/issues/complaints arising from the outlets and customers.

Job Description & Requirements

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

Salon Manager Requirements:

• High school diploma or GED.
• A valid cosmetology license.
• Proven experience managing a salon.
• Proficient in all microsoft office applications.
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities:

• Gather and analyse data and information required for the planning of each audit assignment based on the approved Annual Internal Audit Plan.
• Design audit program (including audit procedures and audit tests) of each audit assignment.
• Perform internal audit work (including follow-up of past audit issues) and gather evidence in accordance with the approved audit program.
• Design and apply data analytics techniques (using Excel, ACL, Tableau) in audit assignments.
• Evaluate the effectiveness and efficiency of business processes and related risk management, internal controls and governance process, and ensure compliance with regulatory requirements and Company’s policies and procedures.
• Identify corporate governance, internal controls and business process improvement issues for initial discussion with appropriate process owners and management personnel.
• Document accurate audit work performed and audit result in a clear and organised manner, supported by audit evidence for review by Team leader. Resolve review notes and apply learning to future assignments.
• Identify, develop and draft comprehensive audit observations (including root causes and risks) on weaknesses in control environment, and make value-added recommendations for process improvements.
• At the end of fieldwork review, assists Team Leader in conducting closing meetings to communicate draft audit findings to management.
• Assist Team Leader in finalizing the audit findings, recommendations and reports, and collate management responses and action plans to mitigate risk.
• Track issues identified by Internal Audit and external auditors, and monitor implementation progress of management action plans. Conduct validation review on management remediation actions to address control deficiencies.
• Contribute in developing Annual Internal Audit Plan using a risk-based approach.
• Contribute in the preparation of deliverables such as audit reports and presentation materials to Management and Audit Committee
• Ensure assigned projects are completed in a timely manner and within the project budget allocated.
• Perform ad hoc tasks and special projects/reviews as assigned from time to time.

Job Requirements

• A bachelor’s degree in Accountancy or equivalent from a recognised university or relevant professional qualification.
• At least 3 years internal audit experience, preferably in construction or engineering services industry with exposure in Big 4 accounting firms.
• Proficiency in Microsoft Office applications (i.e. Word, Excel and Powerpoint). Knowledge in tableau or other data analytics tools (e.g. ACL, IDEA, Power BI, etc) will be an advantage.
• Good organisational and interpersonal skills with ability to interact effectively with multi-disciplinary colleagues at all levels
• Strong problem solving and analytical skills with high attention to details.
• Ability to exercise objective judgement with strong logical and critical thinking skills.
• Self-motivated team player with continuous learning attitude, sharing knowledge and ideas within Internal Audit.
• Positive work attitude, with high level of commitment and initiative.
• Good verbal and written business communications with strong report writing and presentation skills
• Ability to work independently with minimal supervision in a fast paced and dynamic environment.
• Proactive and adaptable to changing priorities and different challenges
• Ability to maintain and ensure confidentiality
• Maintain high level of integrity and professional standards

Be part of a growing practice in the world's 5th largest consulting firm! We provide consulting and advisory services related to and not limited to financial health screening, data analysis, HR and Payroll, and assist family business to revamp/transform.

You are required to:

• Lead team to conduct primary and secondary search, do data compilation and analysis together with the consultants.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities
• Support in project operations and management including liaising with the relevant stakeholders and partners.
• Coach and mentor team members including on the job training and timely performance review.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 6 years experience in Brand consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Job Descriptions

1. Plan , supervise and manage all maintenance services, schedules and improvement works for effective and efficient maintenance operations.
2. Ensure the team and external contractors/vendors comply with ISO standards and regulations.
3. Coordinate and direct all administration of M&E works by liaising closely with the consultants and client.
4. Monitor building’s system breakdown, defects and shutdowns.
5. Conduct inspection to ensure property is well maintained.
6. Recommend and implement improvement works if needed, at client’s premises to meet high service standards and facilitate / maintain good working relationship with client.
7. Familiarise and able to do quotation.

Requirements

• At least 4 years of experience in related Facility Management or equivalent.
• Minimum Diploma / Degree in Facilities Maintenance and or Engineering or equivalent.

- Review project specifications,technical clarifications and construction drawings

- Carry out works scheduling,material requisition,cost control,project supervision and documentation

- Supervise structural/architectural works and coordinate with client's representatives,consultants an sub-contractors on technical matters

- NTC / Diploma

- Minimum 3 years relevant experience in supervision of structural / architectural works in building construction

- Computer literacy would be an advantage

Project execution including cost management, coordination with contractors and project related duties.

Submits billings, estimates to complete change order proposals and other cost related items in a timely manner, ensuring their accuracy.

Ensures that all material and equipment is purchased in a timely and cost-effective manner.

Assists with the completion of budgeting, resource planning, operational reports and invoicing.

Attend site meetings and inspections.

Monitor schedules, oversee construction projects and engineers.

MAIN RESPONSIBILITIES

Develop and Implement HR Strategies:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.

Recruitment and Onboarding:

• Manage the recruitment and selection process to ensure the organization attracts and hires the best talent.
• Oversee the onboarding process for new hires, ensuring a smooth transition and integration into the company.

Performance Management:

• Implement performance appraisal systems that drive high performance.
• Monitor and evaluate the effectiveness of performance management processes and recommend improvements.

Training and Development:

• Assess training needs to apply and monitor training programs.
• Provide coaching and support to managers and employees on performance management and professional development.

Compliance and Legal:

• Ensure legal compliance throughout human resource management.
• Maintain knowledge of legal requirements and government reporting regulations affecting HR functions and ensure compliance with policies, procedures, and reporting.

Employee Relations and Engagement:

• Manage and resolve complex employee relations issues.
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Compensation and Benefits:

• Oversee and manage a performance appraisal system that drives high performance.
• Develop and implement compensation and benefits plans that are competitive and cost-effective.

HR Metrics and Reporting:

• Develop and implement HR metrics and dashboards to track key HR performance indicators.
• Provide decision support through HR metrics and data analysis.

Health and Safety:

• Maintain and enhance the organization's health and safety programs, ensuring compliance with all safety regulations.

Responsibilities:

• Develop tender strategies and handle tender estimation, including quantity take-off and cost estimation.
• Prepare tender submissions, including qualification and quantification documents.
• Coordinate all parties to ensure accurate project analysis and prepare final submission documentation.
• Conduct tender exercises for sub-contracting, including evaluation and contract awards.
• Prepare development plans for clients, aligning with the Master Industry Plan (knowledge of industry trends and Design & Build Tender is preferred).
• Present tender submission proposals to management.
• Present submission proposals to potential clients/consultants and excel in negotiation.

Requirements:

• Bachelor’s Degree in in Quantity Surveyor or equivalent.
• Minimum 10 years of experience in the related field.
• Preferably with experience working for an A1 Main contractor.
• Proficiency in GeBIZ or other e-procurement systems is a plus.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Responsibilities

1. Coordinate internal resources, third parties/vendors and clients for the flawless execution of projects.
2. Ensure that projects are delivered on time, with good quality control and within scope and budget.
3. Assist in the definition of project scope & objectives and ensuring technical feasibility.
4. Ensure resource availability and allocation.
5. Develop a detailed project plan to monitor and track progress.
6. Manage changes to the project scope, schedule, and cost using appropriate verification techniques.
7. Measure project performance using appropriate tools and techniques.
8. Report and escalate to management as needed.
9. Manage the relationship with the client and all parties.
10. Perform risk management to minimize project risks.
11. Establish and maintain relationships with third parties/vendors.
12. Create and maintain comprehensive project documentation.
13. Meet with clients to take detailed ordering briefs and clarify specific project requirements.
14. Develop comprehensive project plans to be shared with clients as well as other staff members.
15. Perform related duties as assigned, within your scope of practice.

Job Requirements

1. Workplace at Seatrium Tuas Boulevard Yard (South Tuas)
2. Proven working experience in project management managed multi-disciplinary design projects involving at least 20 participants.
3. Engineer in appropriate field of study or equivalent work experience.
4. Excellent client-facing and internal communication skills
5. Excellent English written and verbal communication skills.
6. Solid organizational skills including attention to detail and multitasking skills.
7. Must have at least 10 years of working experience in the Oil & Gas, Marine industry and Shipyards.
8. MS Office Word and Excel, PowerPoint, etc.

1. Sales Quotas: Continuously meeting or exceeding sales targets.
2. Team Supervision: Guiding and motivating the sales team to achieve their goals.
3. Customer Service: Building and maintaining good relationships with customers.
4. Strategy Development: Identifying opportunities and strategies to increase sales.
5. Store Maintenance: Ensuring the store is clean and well-maintained.
6. Inventory Management: Ensuring adequate stock levels of company products.
7. Delegating Tasks: Handling tasks in the absence of the sales manager
8. Plan and supervise marketing and promotion activities.
9. Assist in ordering, purchasing, and stocking F&B products.
10. Coordinate sourcing and testing new products and menus.
11. Conduct regular maintenance for F&B equipment

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

RESIDENCE MANAGER (SENTOSA COVE)

RESPONSIBILITIES:

• Independent, matured and self motivated

• Lead team to manage high end residences project at Sentosa Cove

• Ensure delivery of quality service standards

• Cultivate good relations with all related parties

REQUIREMENTS:

• Degree / Diploma in Building, Estate/Facilities Management, Business or equivalent

• At least 5 years experience in property management preferably with high end residences or hospitality industry

• Those not from property management industry but with experience in operations management in service industry will also be considered

• Excellent communication, interpersonal and organization skills

• Preferably with own car

Job Description

• Manage a portfolio of travel agents clients as assigned by Director of Sales.
• To achieve monthly sales targets assigned by the Director of Sales.
• To grow travel agent business and maximize room sales revenue for the Hotels.
• Building long term business relationship and analysis on performance of each account.
• Minimum of 20 quality sales contact per week, including sales visits, site inspection and entertainment.
• Familiarization with work process and approval process for rate management of Corporate/Leisure accounts, credit application and etc.
• Working closely with Director of Sales, he/she will assist in management of the assigned portfolio for maximum productivity and revenue generated; to craft sales strategies and direct overall sales efforts towards maximizing revenue for Corporate/Leisure segment; & Assistant Director of Sales to execute pre-agreed strategies that target at Corporate/Leisure business growth.
• To proactively source and develop new Corporate/Leisure business in defined areas and market segments, in line with annual revenue budget.
• Responsible for the development and maintenance of all sales accounts and portfolio assigned.
• To provide accurate management reports and use these as a basis on which to manage and review account performance and communicate future plan.
• Participate in sales calls to acquire new business and increase in market share.
• Represent Worldwide Hotels at appropriate industry events, such as Conferences & Trade Shows.
• Forecast future travel patterns and proved trade feedback to the management.
• Timely submission of monthly & quarterly sales reports to Director of Sales.
• Any other tasks as and when assigned by Director of Sales – Leisure or AVP Sales.

Job Requirements:

• At least minimum 5 years of Corporate sales experience in the hotel industry. Experienced candidates will be considered for Senior Sales Manager position.
• Possess at least Diploma in related discipline.
• Possess strong leadership and innovative skills set.
• Excellent interpersonal skills with problem solving abilities and strong communication skills.

Responsibilities:

· Able to motivate and lead the sales team.

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Able to work in full autonomy and yet able to follow the direction and strategy of the management.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Able to train promoters and improve the visual merchandising.

· Understand the market, competitors and brand environment.

· At least 5 years of managerial exposure.

· Experience in retail operations, liaising with suppliers, merchandising, etc.

· Able to work shifts hours/weekends/public holiday.

· Customer service oriented.

· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Key Responsibilities

• Focused on Day-to-Day execution and ensure timely and accurate campaign management.
• Demonstrate advanced understanding of the Display and Video ecosystem, Programmatic technology and building relationships with key partners.
• Liaises with vendors and third party reps to maintain and develop relationships and build knowledge of new features and betas
• Collaborate on planning and strategy for Display and Programmatic activity as part of a range of different media mixes from our client portfolio.
• Showcase the ability to build, manage, optimise, and troubleshoot varied campaigns that span the marketing funnel, utilising market-leading DSPs and managed service vendors.
• Be comfortable and confident manipulating large data sets accurately, providing meaningful and actionable insights to meet client KPIs.
• Utilise exceptional communication skills to effectively liaise with the internal team stakeholders
• Liaising with the team to ensure that all team admin is up to date and accurate by required deadlines (Reporting / billings, PCAs etc)

Requirements

• Minimum of 5 years’ experience working within a performance role
• Detail orientated with first class analytical skills.
• Strong presentation skills.
• Display strong initiative and goal driven.
• Excellent stakeholder management and communication skills.
• Ability to work both as an individual or within a team.
• Effective organisation and time management.
• Ability to lead meetings both internally and externally in relation to activation and delivery.
• Developing external relationships with media owners.

Roles & Responsibility:

• Assist Project Director on site management.
• Managing day-to-day site coordination; such as liasing with sub-contractors in planning of manpower, materials and equipment, ensuring site works are executed accordingly based on approved detailed drawings, interpreted plans, and requirements of relevant authorities, ensuring workplace safety and health compliance on site at all times.
• To be able to lead a construction team in ensuring smooth execution of daily tasking.
• To be able to perform other ad-hoc tasking as and when required by immendiate supervisor or the management.

Good to have:

• Experienced in Private/Landed Residential Construction Project in Singapore.
• Experienced in managing site coordination of a construction project regardless of scale.
• Highly motivated and independent with excellent team spirit and interpersonal skills.
• Have a strong mindset to learn and grow along with the company.
• Able to work in a fast-pace enviroment.

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department

Implement strategy

Promote a business, product, or service

Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones

Represent the marketing team to cross-functional groups including product management, sales, or customer support

Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff

Lead market research efforts to uncover the viability of current and existing products/services

Collaborate with media organizations and advertising agencies

Brainstorm ideas for new campaigns

Coordinate with the sales team and other departments to produce effective strategies

Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks

Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Our client is from Retail & F&B industry. They are looking for a Operation Manager to assist their team for the next phase of their business. They are located in West.

Duties:

• Operations Management: Ensure quality, service, compliance, and SOP implementation across restaurants.
• Financial & Business Performance: Set monthly targets, monitor P&L, manage budgets, and recommend policies.
• Compliance & Service Standards: Ensure adherence to company policies, laws, and maintain service standards.
• Strategic Projects: Identify markets, recommend refurbishments, and oversee investment projects.
• Other Duties: Perform additional responsibilities as assigned by the General Manager.

Requirements:

• Min Diploma in relevant field.
• Min 10 years of management experience in multi-brand organizations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

• Email address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No: 19C9682
• EA Reg. No. R23118456 (Law Yi Xin)

Design, Development and Implementation of interline travel-related services

• Define business requirements and use cases in close liaison with OUR CLIENT partners for a seamless booking experience and ancillary services, in particular for advance seat reservations in interline scenarios.
• Lead the development and implementation of digital solutions
• Ensure the technical feasibility of projects, from requirements gathering to translating business needs into functional requirements and by coordinating architectural and operational decisions with IT stakeholders.

Project and Product Management:

• Responsible for business case development, budget, project plan and alignment of project objectives with organizational goals.
• Defines and monitors key metrics for product success.
• Develops and maintains a product roadmap in alignment with the annual business plan
• Define strategies for advance seat reservation, new product features, and continuous improvements to existing products and digital services.

Stakeholder and Vendor Coordination:

• Coordinate closely with internal and external stakeholders, including OUR CLIENT partners and vendors, to execute projects and manage lifecycle products effectively.
• Manage and cooperate with OUR CLIENT partners to discuss business needs and to develop products and services to enhance the customer booking experience.
• Work with cross-functional teams to develop and execute product strategy
• Build consensus among globally dispersed and diverse project teams and manage stakeholder communications to address issues, queries, and requests.

Technical Oversight and Product Ownership:

• Define user stories, manage the product backlog according to business priorities, including new features, enhancements, and bug fixes.
• Oversee the technical implementation of solutions as the functional lead in close liaison with IT stakeholders, including user acceptance tests and go-live stages.

Quality Assurance and Business Testing:

• Produce high-quality project deliverables
• Ensure delivered products provide functionality as designed and according to business requirements
• Test and monitor new product enhancements
• Measure compliance standards to ensure a consistent delivery of services and seamless customer experiences related to advance seat reservation and the booking experience.

Your Profile

• A minimum of 5 years work experience in the Aviation Industry.
• Experience as a product owner and agile methodology in the context of digital product & services development.
• Demonstrated ability to develop and implement innovative strategies that enhance customer experience in the aviation industry.
• In-depth knowledge of airline operations and processes (e.g. booking, reservation, ticketing, ancillary sales).
• General knowledge of airline passenger services systems.
• Experience with sales and distribution solutions of airline ancillary services including offer/order related products.
• Ability to analyze and draw insights from data to inform strategic decisions and enhance operational efficiency.
• Proven leadership skills with experience in managing cross-functional teams and fostering a collaborative and innovative work environment.
• Skilled in overseeing the development and implementation of complex projects, ensuring alignment with organizational objectives.
• Experience in managing budgets, developing business cases, and understanding the financial implications of product developments.
• Ability to adapt to changing industry trends and overcome challenges in a dynamic and fast-paced environment.