Total 25,201 customer service manager job vacancies in Others category in Singapore

Roles & Responsibilities

• Meeting with possible partners to introduce business’s services
• Familiar with hydraulic and mechanical heavy equipment such as Boring Rig, Micropile Rig, etc
• Attend to sales enquiries
• Maintain good relationship with distributors and key customers
• Work closely with sales support to ensure on-time delivery
• Provide support to client relation
• Identify and develop new sales opportunities and strategy to enhance market penetration

Job Description: Sales Manager

At AIRSTYLE, we are dedicated to providing top-tier customer service for all your repair needs. We specialize in delivering high-quality services, including normal aircon servicing, chemical washes, and aircon gas top-ups. Our approach prioritizes thorough consultations to help customers make informed decisions about their home or business air conditioning systems. We not only address immediate repair needs but also aim to prevent future issues with proactive solutions.

Position: Sales Manager

We are seeking a Sales Manager who will play a key role in ensuring seamless communication with potential and existing clients, scheduling services, and managing customer inquiries.

Key Responsibilities:

- Manage inbound customer calls and inquiries regarding our services.

- Provide detailed explanations of our services, including normal servicing, aircon chemical washes, and gas top-ups.

- Coordinate and plan service schedules for confirmed client bookings and ensure the schedule is sent weekly to the manager.

- Handle and respond to email inquiries professionally and promptly.

- Monitor and manage inquiries received through Carousell, ensuring timely follow-up and client engagement.

- Identify potential leads from customer interactions and convert them into confirmed service bookings.

- Maintain strong client relationships by addressing their needs and following up on post-service satisfaction.

- Prepare and submit a weekly schedule of confirmed service bookings.

- Provide regular updates on sales performance and inquiry responses.

Qualifications:

- Strong communication skills, both written and verbal.

- Excellent organizational skills and attention to detail.

- Ability to multitask and prioritize effectively.

- Previous experience in sales or customer service roles is a plus.

- Familiarity with using platforms such as Carousell and email for business inquiries.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

a) Prepare quotes and landscape maintenance reports

b) Cooperation with internal departments and other project managers at sites

c) Coordinate work orders with ground crew

d) Prepare maintenance schedule

e) Simple project coordination and administration

f) Prepare tree inspection report

g) Monitor and recording of site staff attendance

h) Other duties as may arise from time to time and as may be assigned to the employee.

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Understand our ideal customers and how they relate to our products.
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes
• Promoting the organization and products.
• Setting discount rates and determining price schedules

Required skills and qualifications

• Experience in customer relationship management.
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Dedication to providing great customer service.
• Ability to travel at least 20% of the time
• Standby for 24 hours
• Ability to lead a sales team.
• Ability to handle customers’ requests and complaints with grace
• Ability to work under pressure and meet deadlines

Key Responsibilities:

· Lead BIM-focused projects, ensuring adherence to industry standards and project requirements.

· Write and uphold BIM Execution Plans, maintaining project consistency and quality.

· Integrate BIM into Integrated Digital Delivery (IDD), Virtual Design Construction (VDC), and Integrated Project Delivery (IPD).

· Generate clash reports and lead BIM coordination meetings with clients and consultants.

· Oversee multidisciplinary coordination, including Phase Planning (4D) and Cost Estimating (5D).

· Troubleshoot issues with models and projects, ensuring timely resolution.

· Oversee the BIM team, providing mentorship and support to enhance team performance.

· Provide guidance to architects on implementing appropriate BIM strategies and technologies.

· Plan and resource delivery aspects of projects, ensuring efficient execution.

· Conduct training sessions on BIM processes to improve team capabilities.

Requirements:

· Specialist Diploma in BIM, Degree in Architecture, or equivalent.

· At least 5 years of relevant experience in BIM management.

· Proficient in Singapore BIM Standards.

· Strong drive to stay updated with the latest BIM developments and a commitment to continual improvement.

· Comprehensive knowledge of BIM processes, tools, and technologies.

· Capacity to work in a challenging and fast-paced environment.

· Strong interpersonal and communication skills.

· Good leadership abilities, with a track record of effective team management.

· Excellent teamwork and collaboration skills.

Please send your CV & portfolio to [email protected] if you are interested in the position. Thank you!

If you enjoy job variety, embrace teamwork and love to challenge yourself, this is the job for you. As a Branch Manager, you have the opportunity be involved in a variety of responsibilities to help drive sales and meet targets.

This role reports to Operations Manager and is responsible for achieving outlet KPI and outlet management.

Responsibilities

• Achieve your own personal sales target
• Drive outlet sales and meet sales targets
• Optimise resources to ensure your team members hit their personal and outlet sales targets
• Manage outlet inventory to ensure accuracy of stock level and proper records of transactions
• Manage merchandise and other marketing displays
• Ensure smooth daily operations, including planning roster, coaching staff, monitoring performances and moderating staff grievances

Prerequisites

You would be an achiever and a team player, focussed on meeting sales targets. And be able to work retail hours. In addition, you should possess:

• 5 years of retail sales experience in the Skincare, Beauty or Hair Care industry
• Supervisory experience in managing a team.
• Proven performance in sales
• Able to work retail hours including weekends and PH

We have great career opportunity and career development for our team members.

Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

Responsibilities:

• Prospect and qualify new sales leads.
• Schedule meetings and presentations with prospects
• Create, plan, and deliver presentations on company products.
• Track all sales activities and keep current by updating account information regularly.
• Communicate customer and prospect product pain points to appropriate departments.
• Maintain a well-developed pipeline of prospects.
• Develop strong, ongoing relationships with prospects and customers.
• Meet and/or exceed quotas.
• Coordinate with other team members and departments to optimize the sales effort.

Requirements:

• Degree in any discipline
• At least 5 years of sales experience with proven track record to meet and exceed sales quotas in the following verticals:

1. Life Science & Healthcare
2. Industrial & Technology
3. Retail & Consumer
4. Chemical

• Proven track record of successfully managing customer relationships.
• Excellent interpersonal skills
• Proficient in Microsoft Office

Queenie Chua

R24125459

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints. Handling of staff roster and schedule.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B and POS knowledge, able to use MS office
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism

Job Summary:

We are looking for a motivated and articulate individual who will be responsible for the sales and full life cycle management of a select range of products within our portfolio with a high level of scientific and technical expertise. This position demands for a dynamic self-starter who seeks intellectual challenges and has excellent communication skills to interact with our customers in a highly professional manner while finding the right solutions for their diverse needs.

As a Product Manager you will be responsible for communicating the Company’s product value proposition to the market. Essential duties and responsibilities include (1) making sales calls and establishing close relationships with customers (2) managing existing accounts as well as building and maintaining new accounts (3) maintaining regular contact with existing customers and potential customers via phone, email and direct face-to-face meetings (4) establishing, building and managing client relationships with key decision makers within the target accounts (5) preparing and making sales presentations and structuring quality sales proposals.

Qualifications:

Diploma or degree in any life science discipline with laboratory experience in an academic, biotech or pharmaceutical environment. A strong technical aptitude in genomic technologies including NGS and digital-PCR is advantageous. Direct selling experience within the biomedical, biopharmaceutical or life science industry preferred.

Skills:

1. Demonstrate creativity and innovation with respect to problem solving and developing new approaches towards customer solutions.
2. Strong executive presence and professional image with the personality, drive and enthusiasm to succeed and achieve in this challenging position.
3. Strong presentation, analytical and customer service skills complimented by an aggressive and solutions-oriented track record.
4. Strong negotiation and closing skills with the ability to articulate value propositions to clients.
5. Ability to think strategically while remaining results-oriented.
6. Team player – must be comfortable in a highly collaborative team environment with the ability to effectively coordinate and manage resources in order to move the sales process forward.

If you meet the above requirements and share our vision on introducing innovative and exciting technologies to the biomedical and life science research arena, please submit a detailed résumé via the MyCareersFuture portal.

Responsibilities:

• Develop and execute operational strategies to enhance our language programs and services.
• Create and implement operational processes, including resource allocation, scheduling, and workflow optimization.
• Execute operational initiatives across various departments to improve efficiency and effectiveness.
• Measure and analyze the performance of operational initiatives and adjust strategies as needed for optimal results.
• Collaborate with department heads to align operational efforts with organizational objectives and enhance overall efficiency.
• Provide leadership and guidance to the operations team, fostering innovation and continuous improvement in operational approaches.
• Stay updated on industry trends and best practices to inform operational strategies and initiatives.
• Cultivate partnerships and maintain relationships with external stakeholders, including vendors, service providers, and community organizations.
• Prepare reports and presentations to communicate operational outcomes and recommendations to senior management.

Want to join our team?

To cope with our business expansion, we are inviting candidate to join us!

• Retail Sales Associate by a health service provider and on job training provided.
• Salary & sales commission are competitive
• Career Development
• 5.5days work-week

Job Description:

• Ensure merchandise and displays are consistently well presented.
• Attend to walk in customers and demonstrate products, share health care knowledge according to their needs.
• Perform daily housekeeping of the store to ensure cleanliness of the store to our customers.
• To understand the products and the environment in which they are sold, to understand what customers are looking for and to present them in an appropriate way
• To ensure that physical stock levels are in line with the stock held in the system.
• Ensure shop cleanliness.

Job Requirements:

• Compensation: Basic salary + commission + profit sharing + paid training. No specific educational background required. Age: 30-55.
• Personality: Cheerful, detail-oriented, and dependable. Must have compassion and patience for the elderly and a cooperative team spirit.
• Skills: Excellent communication skills, energetic, passionate, and approachable. Proficient in Mandarin, English, and Malay.
• Career Path: Eligible for promotion to Manager after a 3-9 month assessment period.

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Oversee sales and profitability of department to meet budget and stretch targets set by sharing goals with team members
• Empowered to manage inventory levels and stock holding days by observing good ordering practice for availability of products to optimize sales
• Plan and manage sales especially for promotional items
• Proper planning on weekly roster and SPLH in accordance to weekly requirements based on the promotional/seasonal calendar to optimize team member deployment and control salary costs
• Train and develop team members by providing On-The-Job training and involving them in special assignments and training programs
• Consistent maintain high standards in shelf ticketing, display, housekeeping, hygiene, stock rotation, replenishment and service to provide customers with a conducive shopping environment
• Any other adhoc duties as per assigned

About You

• Comfortable to work on a 6 days’ week schedule with rotating shifts (including weekends and public holidays)
• Willing to stand for long hours and enjoy interacting with customers
• Able to carry 10-15 kg products
• Relevant experience in Retail/F&B industry will be an added advantage

Benefits

• Yearly Bonus
• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Locations : Islandwide

Follow us on Telegram: DFI Retail Group SG Careers!

• Plan, manage, and maintain BIM data in accordance with project requirements.
• Create and update project template files to ensure compliance with standards.
• Coordinate with other disciplines and engineers to manage and resolve clashes effectively.
• Supervise and update the current revision status of project documents.
• Compile as-built drawings upon project completion.
• Detail and document working drawings accurately.
• Perform any additional duties as assigned.
• Incharge of another one drafter
• Ownself handle one commercial and one condo project.
• Liaise with main contractors requirements and submission.
• Working time Monday to Friday 9am to 6pm. Saturday 9am to 1pm.

Duties & Responsibilities

• Overall responsible for general office administration & purchasing
• Participate in management review of system
• Initiate action to prevent non-conformance relating to internal process and systems
• Hands on day-to-day general administrative and office support duties
• Handling business travel matters, and outstation claims for employees
• Organizing company events when required
• Procurement and up-keeping of office stationery and supplies.
• Coordinating with couriers, sorting/distributing incoming letters, faxes, and forms
• Any other ad hoc duties assigned

Requirements

• Bachelor’s degree in business administration or equivalent
• At least 3-5 years of experience in a similar role
• Fluent in written and spoken English
• Well-organized, meticulous, and able to take initiative
• Understanding of confidentiality issues and the use of tact and discretion
• Ability to work independently in a fast-paced environment
• Proficient in Microsoft Office

Responsibilities

• Consults with clients/customers and determines catering options based on the clients preferences
• Determine requirements in ingredients and set portions
• Schedule staff shifts
• Train and manage catering staff and kitchen personnel
• Oversee food preparation and customer service
• Prepares required catering forms, completing meticulous tasks and negotiating pricing.
• Report on expenses
• Manage stock and place orders as needed
• Ensure compliance with health and safety regulations
• Arrange food tastings with potential customers
• Communicate effectively with clients, staff, and third party vendors.

Requirements

• Work experience as a Catering Manager, Restaurant Manager or similar role
• Understanding of food hygiene
• Hands-on experience with creating menus in detail
• Excellent organizational and time-management skills
• Customer service attitude
• Excellent communication skills
• Flexibility to work during weekends and holidays
• Certification in hospitality or culinary management is a plus

Required night club industrial knowledge and network, public relations skill, recruitment for performing artiste and able to perform sales.

Handling of individual client and group client booking, organize client event and performing artiste performance

Manage service staff and performing artist

Manage inventory and supplier

Roles & Responsibilities

Responsibility:-

Oversight of all operation in company, reporting directly to Director.

In depth Knowledge on Procurement & sub-contractor management.

Experience in managing contracts, negotiating with client on contract activity with ability to develop budgets and control expenses.

Diploma in Civil Engineering or its equivalent. A higher qualification would be considered favourably.

Make critical decisions relating to the ground management of operational assignments and manpower deployment matters.

Support and assist project executives in commercial / contractual negotiations with professional consultants and Clients in the process of executing construction contracts.

Review the reports on the status of projects indicating current status with regards to financial situation and provide guidance and recommendations for improvement.

Compilation and presentation of claims management strategies.

Advise on dispute avoidance and dispute resolution strategies.

Duties and Responsibilities of General Manager :

- report to Project Director and Deputy Project Director

- responsible for the performance of all line managers in the company

- ensure the project is completed on time and within budget

- develop project plans, budgets and schedules

- assist PD and DPD to steer the project from start to completion

- implement safety protocols and ensure compliance by all to protect the employees and the public

- coordinate with architects, engineers, subcontractors and specialists to ensure project plans and designs are feasible and importantly within legal and regulatory standards

- lead, motivate and develop the construction and project team

- resolve disputes, issues or conflicts arising during construction process including issues with subcontractors, supplier and clients to maintain project momentum

- develop work-arounds for delays and other issues, hiring and training employees and subcontractors as well as ensuring that the project meets all the design, construction, testing and commissioning and safety codes.

Requirements :

- Must have more than 10 years of power plant construction work experience and have experience in managing similar power plant construction projects as a senior project manager.

- Familiar with the task requirements, process and technical specifications of gas power station project construction.

- Have an internationally recognized bachelor degree or above.

- Demonstrate interpersonal, management and communication skills;

- good construction organization, oral and written expression skills;

- Able to start work on short notice will be an advantage.

- Able to work at Jurong Island with transport provided at designated pick up point

Job Description

• Demonstrate initiative in identifying new business opportunities and partnerships
• Manage China and Asean countries CBT logistics operations & customs clearance activities
• Responsible for developing and implementing operational flows for logistics activities in support of different customers’ requirements by closely engaging with ground teams & IT team for cross border, last mile deliveries and systems integration for export from Singapore, Malaysia & Thailand and import into Singapore, Malaysia & Thailand
• Lead Sirim AP Team to assist customers from Singapore & Malaysia to set up & apply approved permit for wireless modules products for importation into Malaysia
• Oversee the customer service team to ensure operational efficiency

Requirements

• Singaporeans / SPRs are most welcome to apply.
• Min 10 years of related experience
• Positive attitude in challenging work environment with advance problem solving skill
• Aspire to achieve high level of individual performance exhibiting advance leadership skill
• Excellent Interpersonal and communication skills
• Strategic thinking and organizational analysis skills

Interested candidates kindly apply with the latest resume.

-- ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED --

Key Responsibilities:

· Lead BIM-focused projects, ensuring adherence to industry standards and project requirements.

· Write and uphold BIM Execution Plans, maintaining project consistency and quality.

· Integrate BIM into Integrated Digital Delivery (IDD), Virtual Design Construction (VDC), and Integrated Project Delivery (IPD).

· Generate clash reports and lead BIM coordination meetings with clients and consultants.

· Oversee multidisciplinary coordination, including Phase Planning (4D) and Cost Estimating (5D).

· Troubleshoot issues with models and projects, ensuring timely resolution.

· Oversee the BIM team, providing mentorship and support to enhance team performance.

· Provide guidance to architects on implementing appropriate BIM strategies and technologies.

· Plan and resource delivery aspects of projects, ensuring efficient execution.

· Conduct training sessions on BIM processes to improve team capabilities.

Requirements:

· Specialist Diploma in BIM, Degree in Architecture, or equivalent.

· At least 5 years of relevant experience in BIM management.

· Proficient in Singapore BIM Standards.

· Strong drive to stay updated with the latest BIM developments and a commitment to continual improvement.

· Comprehensive knowledge of BIM processes, tools, and technologies.

· Capacity to work in a challenging and fast-paced environment.

· Strong interpersonal and communication skills.

· Good leadership abilities, with a track record of effective team management.

· Excellent teamwork and collaboration skills.

Please send your CV & portfolio to [email protected] if you are interested in the position. Thank you!

To organise and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. Must be competent and able to plan many different kinds of operational activities.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

An Operations Manager makes sure that all aspects are covered and that company goals are met. They are responsible for everything from negotiations to budgeting and purchasing. In addition, they work closely with senior management in developing long-term operational strategies that help meet company objectives.

Experience in the following are required

• Operations Planning (including roster scheduling and manpower deployment, update SOPs and workflows, improve operational processes)
• Client Relations (Maintain and improve relationship with clients i.e. improve client satisfaction, Source for new clients)
• Finance knowledge (managing budgets, expenses, forecasting)
• Human Resources (market knowledge, hiring, compensation & benefits, training, retention, handle grievences)
• Leadership skills
• Drive service quality and effectiveness
• Support the Sales and Business Development team
• Able to work on the ground and relate to team members

Treasury Manager

Our client, a fast growing company is looking to fill the role of Treasury Manager to oversee the organization's treasury operations, including cash flow management, liquidity planning and risk management.

Key Responsibilities:

• Monitor and manage daily cash flow to ensure sufficient liquidity for operational needs.
• Optimize cash balances across accounts and manage short-term borrowing or investment strategies.
• Forecast cash requirements and develop contingency plans.
• Manage bank relationships and negotiate terms for banking services, lines of credit, and other financial instruments.
• Ensure accurate execution of treasury transactions, including payments, transfers, and settlements.
• Maintain treasury systems and tools for efficiency and reporting accuracy.
• Identify and mitigate financial risks, including interest rate, foreign exchange, and credit risks.
• Develop and implement hedging strategies in line with the company’s risk tolerance.
• Ensure compliance with regulatory and internal risk management policies.
• Prepare and analyze treasury reports, including cash forecasts, variance analysis, and KPI tracking.
• Ensure compliance with all relevant legal, tax, and regulatory requirements.
• Collaborate with internal audit and external auditors on treasury-related matters.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; a Master’s degree or professional certification (e.g., CTP, CFA) is a plus.
• Proven experience (5+ years) in treasury, finance, or corporate banking roles

Office Location: Singapore, Central

Interested candidates kindly forward your CV to [email protected] (Ethel Tan Seok Khoon, Reg No: R2096281). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

The British Club is Singapore’s only Hilltop Retreat, a home away from home for more than 50 nationalities where members and their families enjoy superb facilities, outstanding restaurants and a high level of service. Over the years, the Club has enjoyed solid growth in membership and has a policy of constantly upgrading its facilities for the benefit of its members. In order to continue its successful development, we are now seeking a suitability qualified individual for the position of General Manager.

Reporting to the Club’s President and working closely with the Main Committee, you will lead the Management team to manage the Club’s daily operations. You will be responsible to ensure smooth and efficient functioning of all departments which includes member relations, food & beverage, sports & recreation facilities and general Club management. You will ensure that the Club is managed in accordance with the Club's rules and bye-laws and you will maintain the highest service standards and contribute to the long-term strategic vision of the Club, particularly in areas of food & beverage and overall management. This role requires strong leadership, excellent personal presentation and the ability to engage with Club members and staff effectively.

Responsibilities include but not limited to:

Strategic Planning & Development

• Develop and implement a forward-thinking strategy for the Club’s food & beverage and sport & recreation operations, aligning with the Club’s overall goals.
• Stay informed of industry trends, member preferences and innovations in the hospitality and sports management sectors.
• Propose and execute new initiatives to improve the Club’s facilities and service offerings, increase member engagement and enhance Club’s profitability.
• Work closely with the Main Committee to provide updates on operational performance and strategic recommendations.

Financial Management

• Monitor and manage the Club’s operating budget, with a focus on revenue generation and cost control across food & beverage and sporting operations.
• Develop financial reports and provide insights on club performance, including profitability and expenditure management.
• Oversee pricing strategies, billing processes, and membership fee structures.
• Work with the Main Committee to set annual financial goals and performance targets.

Team Leadership & Staff Management

• Set directions and expectations for the team to achieve goals. Lead, motivate and mentor a diverse team of staff.
• Manpower planning, budgeting, effective performance management and staff development plans to maintain a high-performing team.
• Ensure all staff are well-presented, trained and adhere to the Club's service standards.
• Ensure compliance with all local regulations, health and safety laws and licensing requirements related to food & beverage and sporting operations.

Food & Beverage Operations Management

• Ensure the delivery of high-quality food and beverage services to meet member expectations.
• Manage supplier relationships and ensure cost efficiency in negotiated contracts.

Sporting Facilities Management

• Ensure efficient running of daily operations which includes all sporting facilities (e.g., golf, tennis, swimming, squash, fitness centers, etc.).
• Ensure all equipment and facilities are well-maintained to provide an optimal experience for our Club members.
• Collaborate with sports coaches and trainers to ensure high-quality programs and services.

Member Relations

• Act as the most senior point of contact for Club members regarding all operational issues, ensuring high levels of satisfaction.
• Address and resolve any member complaints or concerns with professionalism and efficiency.
• Build and maintain strong relationships with members, enhancing their overall Club experience.

Requirements

• Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 5 to 7 years’ of experience in a management role within a private club, luxury hotel, resort or hospitality environment. Prior General Manager experience will be an added advantage.
• Possess strong verbal and written communication skills in English is essential.
• Excellent personal presentation and always demonstrate a professional demeanor.
• Experience in a service-oriented environment with the ability to manage member relations, ensuring a high standard of member care and satisfaction.
• Proven ability to lead a diverse team, motivate staff, and promote a positive work culture.
• Able to develop and share a long-term strategy for the Club, with a focus on F&B growth, sports facility management and operational efficiency.
• Demonstrated experience in managing both F&B services and sporting facilities.
• Proven experience in financial management, including budgeting, forecasting, and financial analysis.
• Strong understanding of financial principles, budgeting, and financial reporting. Ability to manage P&L, control costs, and implement financial strategies.
• Proficiency in Microsoft Office and relevant management software. Jonas Club Management system experience will be an advantage.

Only shortlisted candidates will be notified