Total 25,352 customer service manager job vacancies in Others category in Singapore

Company Description:

We are a leading retail organization in Singapore, dedicated to delivering exceptional products and services to our customers. As part of our commitment to excellence, we are seeking a highly skilled and experienced Retail Risk Manager to join our team.

Job Description:

As a Retail Risk Manager, you will be responsible for assessing and mitigating risks associated with our retail operations. You will play a crucial role in identifying potential risks, implementing risk management strategies, and ensuring compliance with regulatory requirements. This position reports to the Head of Risk Management.

Responsibilities:

Develop and implement risk management policies and procedures tailored to the retail industry and regulatory environment in Singapore.

Conduct comprehensive risk assessments of retail operations, including credit risk, market risk, operational risk, and compliance risk.

Monitor key risk indicators and analyze trends to identify emerging risks and areas for improvement.

Collaborate with cross-functional teams to implement risk mitigation strategies and controls.

Review and assess retail products, services, and processes to ensure alignment with risk management objectives.

Provide guidance and training to retail staff on risk awareness, compliance requirements, and best practices.

Prepare reports and presentations for senior management and regulatory authorities, highlighting key risk issues and recommendations.

Stay abreast of industry developments, regulatory changes, and emerging risks affecting the retail sector in Singapore.

Qualifications:

Bachelor's degree in Business, Finance, Risk Management, or related field. Master's degree or professional certifications (e.g., FRM, CRM) preferred.

Minimum of 5 years of experience in risk management, preferably within the retail industry or financial services sector.

Strong understanding of retail operations, products, and regulatory requirements in Singapore.

Proficient in risk assessment methodologies, data analysis techniques, and risk management tools.

Excellent communication skills, with the ability to effectively interact with stakeholders at all levels.

Proven leadership abilities, with experience leading cross-functional teams and driving results.

Analytical mindset with a keen attention to detail and the ability to think critically and strategically.

Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Strong integrity and ethical standards, with a commitment to upholding the highest levels of professionalism and compliance.

Benefits:

Competitive salary commensurate with experience

Performance-based incentives

Health insurance and wellness programs

Retirement savings plan

Professional development opportunities

Dynamic and collaborative work environment

Join our team and make a positive impact on our retail business while advancing your career in risk management!

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us!

Job Description:

The Global Financial Crimes (GFC) Investigations Manager leads a team of investigators performing end-to-end investigations of financial crimes activities across one or more lines of business. The GFC Investigations Manager oversees investigative efforts, reviewing and approving financial crimes cases, in addition to ensuring the delivery of timely and accurate regulatory reporting. The GFC Investigations Manager ensures significant issues and financial crimes trends are effectively communicated and acted upon.

Responsibilities:

• Leading a team of Financial Crime Investigators
• Developing and supporting the team to complete investigations within timeliness and quality targets
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Models an inclusive environment for employees, aligned to company D&I goals.
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Reviews and approves investigations cases and works with team mates on any remedial action
• In conjunction with other Financial Crimes Investigations Managers:Adherence to laws, rules and regulations with respect to Investigations process, data sharing and investigations timeframes
  Implementation of Investigations-related Regulatory Change requirements
  Ensures significant issues and financial crimes trends are effectively communicated and acted upon
  Oversight of policy/procedures and updates
  Identify, Manage and Oversee Issues. Responding to Audits and/or Regulatory Examinations (with an Investigations focus)
  Single Process Inventory ownership and updates
  Development of process improvements in support of ‘Simplify and Improve’
  Assesses talent and builds bench strength for roles across the organization.
  Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.
  

Required Skills:

• People Management and Coaching
• Investigations Process Management
• Regulatory Compliance and Risk Management
• Issue Management
• Policies, Procedures, and Guidelines Management
• Strategy Planning and Development
• Written Communications
• Analytical Thinking
• Critical Thinking
• Talent Development

Responsibilities include but are not limited to:

• Must be able to troubleshoot, overhaul,and repair the main type of turbocharger i.e., MAN, ABB, MITSUBISHI, KBB and etc.
• Perform field service job as Team Leaderi.e., dismantling and assembling of TC, lifting and shifting of the TC components
• Must able to do workshop jobs i.e.,blasting of rotor, compressor wheels etc.
• Must be knowledgeable in operating Schenck Balancing Machine CAB920 for rotors
• Oversee and supervise team membersand make them understand the job scopebasis customer’s requirements.
• Must able to plan and prepare forupcoming jobs including parts,information, personal hand tools, specialOEM tools, and consumables i.e., chainblocks, rotor stands and lifting belts/ wireslings and materials required to completejob.
• Must able to communicate with thecustomer to address complaints, resolveproblems and complete work scopeswhile on-site or on board.
• Must be able to document all workperformed in detailed reports with allmeasurements and activities included.
• Execute proper risk assessment prior tostarting the job at worksite
• Maintain safe and clean workingenvironment before/during and after thejob

JOB REQUIREMENTS

• Minimum ITE Certificate.
• Minimum of 5-year relevant experience
• Technical training from Makers will be an added advantage
• Able to work during weekends and oddhours
• Able to travel overseas
• Willing to work in Tuas area
• Overtime will be as per prevailing MOM guidelines

Role Summary

The Procurement Excellence Manager is a regional role responsible for developing and implementing strategies/principles/practices/tools/processes across the procurement discipline to drive global transformation and ensure the function meets its commitments to the organization. By influencing at the platform level, this position drives actions that bring about improvements which may include, but are not limited to quality, delivery, growth and margin expansion. The role holder will work closely with the Platform Supply Chain Directors/Managers as well as with Shared Service Finance to drive a Procure-to-Pay (PTP) solution for Flowserve.

Responsibilities & Requirements

• Champion cultural change across the Procurement discipline – lead with purpose, core values, and behaviours to promote and fully imbed a professional Procurement mindset within all employees across supply chain
• Together with the rest of the Procurement Excellence team, build relationships and lead with expert consultation, collaboration, and guidance, leading across platforms and functions with an enterprise mindset
• Own and deliver enterprise level programs aligned to the advancement of the procurement function, including but not limited to:
  • Procurement Optimization Initiatives
  • Intercompany Procurement
  • Inventory Optimization activities
  • Site Supply Chain Maturity actions; and
  • Supply Chain Systems Integration
• Continuously improve productivity and efficiency of processes throughout the procurement organization
• Provide functional leadership and peer group alignment, where appropriate and needed
• Apply ethical company standards
• Develop, deploy, and govern a Procurement Continuous Improvement Program
• Deliver a world class framework to drive procurement excellence across Flowserve
• Successful deployment of new systems and processes related to Procurement
• Improvement in all Procurement related KPIs
• Other duties as assigned

Preferred Experience / Skills

• Experience in Supply Chain / Procurement oriented roles
• Experience leading a team
• Manufacturing, Aerospace, Engineering, or related business experience
• Very good command on both commercial and technical areas of Supply Chain
• Very good commercial acumen and negotiation skills
• Proficiency in Project Management
• Knowledge and good relationship of supply base in the region
• Understanding of market dynamics
• Geographically mobile for development opportunities
• Expertise with MS Outlook, Word, Excel, and PowerPoint
• Knowledge of SAP and sourcing tools like Ariba
• BS or BA Degree in relevant field and 8-10 years relevant experience

Job Description

Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs

Job Requirements

Experience with recruiting and performance evaluation processes Familiarity with financial and customer service principles Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics Leadership and organizational abilities Interpersonal and communication skills Problem-solving attitude Flexibility to work in shifts

Responsibilities

• Develop goals and objectives that tend to growth and prosperity
• Design and implement business plans and strategies to promote the attainment of goals
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
• Organize and coordinate operations in ways that ensure maximum productivity
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
• Maintain relationships with partners/vendors/suppliers
• Gather, analyze and interpret external and internal data and write reports
• Assess overall company performance against objectives
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines

Requirements

• Proven experience as business manager or relevant role
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Thorough understanding of diverse business processes and strategy development
• Excellent knowledge of MS Office, databases and information systems
• Good understanding of research methods and data analysis techniques

1. Headquarters work：Docking with Sany Group headquarters work, including but not limited to finance, accounting, internal audit work, etc.

2. Accounting: Responsible for the company's full set of SAP accounting processing, and preparation of annual/monthly financial statements;

3. Fund management: Including fund plan preparation, review, execution, AR/AP management, bank collection and payment management, etc., to ensure smooth flow of funds, avoid payment problems, and gradually increase company accumulation;

4. Audit taxation: Responsible for internal/external audit work, declaration and payment of statutory taxes and fees involved;

5. Risk management: Identifying, prompting and handling various risks in the company's business operations, focusing on auditing and tax-related compliance risks, contract performance risks and payment risks;

6. Financial analysis: Output various financial analysis reports, conduct in-depth analysis and reveal problems in the business process, and serve for management decision-making.

7. Budget work:Organize the preparation of annual business plans, and conduct target decomposition, assignment, and assessment;

8. Asset management: organize inventory according to the asset management system, improve the asset management process, and ensure asset safety;

9. Expense management:Improve expense control policies, ensure compliance with expense expenditures, and identify and deal with efficiency loopholes in the business process;

10. Organize company-wide performance management work: Including but not limited to performance goal decomposition, performance appraisal, and performance application;

11. Assist the general manager in handling personnel work:Mainly including recruitment for middle and high-level positions and related work;

12. Other tasks assigned by the general manager.

13.Relevant professional Degree or above.

14.Able to read and write Chinese and English fluently.

Roles & Responsibilities:

• Handle full set of company’s accounts for several entities.
• Prepare monthly reconciliation for accounting reports purposes.
• Prepare periodic budget and ad-hoc management report.
• Handle corporate taxation matters, GST and company grant.
• Improvise finance process workflow.
• Project expenses budget, cash flow monitoring, internal controls and forecast application.
• Provide financial advice to management so to improve business operation and achieve better cost-saving.
• Assist in general office administration including HRM when assigned.

Job Requirements:

• Diploma in Accounting, Finance and professional qualification in Business Administration.
• At least 5years of Financial Accounting experience in marine industries.
• Report to director on all financial matters.
• Possess strong business acumen and a flair for financial analysis and problem solving.
• Must be able to work under pressure.
• Organized, meticulous and an eye for detail.
• Must be able to work independently.

Main Responsibilities

- Reports to the Financial Controller.

- To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel.

- Acts as Data Protection Officer for the Hotel.

- To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.

- To ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.

- To ensure the physical and logical security of IT system.

- To define and keep updated written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.

- To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.

- To strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup information.

- To assist any department in formulating their IT material requirements and provide adequate solutions to their needs.

- To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.

- To perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.

Job Requirements

- Degree in Computer Science, Computer Technology or the equivalent with 5 years of experience in a similar capacity.

- Excellent spoken and written in English

- Independent and willing to learn

- Possess good working attitude and good communication skills.

- Good problem-solving skills.

- Attention to details will be an added advantage.

**We regret to inform that only shortlisted candidates would be notified. **

* Basic Up to S$18,000
* Work Life Balance & Friendly Environment
* Incentive Scheme & Career development
* Candidate with Minimum 15 Year experience in Investment Finance Industry
* Responsible for the P&L, Sales and Operations for the Service Division

Our company is looking for suitable candidates to join their growing business as Senior Portfolio Manager.

RESPONSIBILITIES:

· Managed investments for single family office

· Research various fund structures and alternative investments

· Prepare market and monthly performance reports for investors

· Conduct quantitative and qualitative analysis on investment opportunities and prepare investment reports for decision-making purposes

· Perform due diligence, lead investments negotiations, and coordinate legal aspects

· Review business performance, recommend changes to the existing investment portfolios

· Identify potential strategic investment

· Lead the investment strategy and associated activities

REQUIREMENT:

· MAS Representative would be highly advantageous

· Master's/Bachelor's Degree in a quantitative discipline (Finance, Economics, Mathematics, or similar), with CFA preferred

· Preferable at least 15 years of relevant working experience in the stock exchange (US & HK market) or public equity investment background

· Strong quantitative and financial modelling background with hands on experience on building tactical asset allocation models

· Strong communication skills (English & Chinese) to liaise with Chinese-speaking director(s)

OTHER INFORMATION:
• Location : Millenia Tower (Near Suntec City)

• Working hours : 9.00am to 6.00pm (5 Days)

• Salary: up to S$18,000 higher/ Negotiable (Salary will commensurate according to experience & qualifications)

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to:

Email – [email protected]

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Catering Operations Manager

Job Description

We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.

The Operations Manager role is mainly to implement the right processes and practices across the organization.

The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.

Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices

· Ensure that operational activities remain on time and within budget

• Track staffing requirements, hiring new employees as needed
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management
• Formulate strategic and operational objectives
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Train and supervise staff

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Ability to communicate in more than one language
• Excellent ability to delegate responsibilities while maintaining organizational control of operations.
• Degree in Business, Operations Management or related field

PROJECT MANAGER will be under service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.Working in workshop and vessels.
Good communication skills with Ship Owners and Superindents.
Good time Management and work Independently.
To perform any other duties & Responsibilities assigned by superiors from time to time.
Ability to demonstrate and implement cost -saving measures.
Ability to lead to manage project operations, schedule and specifications.
Requirements:- Min 5 Years experience .- Knowledge of MS office.- Able to work OT.- Excellent coordination skills.-

• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.

• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency

• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital

• Monitor complaints/feedback and guides the team in resolutions

• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines

• Build a strong and competent team that can deliver high service standards

JOB REQUIREMENTS

• Min Bachelor’s degree in any discipline

• At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams

• Excellent communication (oral and written) and interpersonal skills

• Service oriented individual with passion for healthcare industry

• Process-driven and customer-focused

• Strong leadership and supervisory skills and able to command respect from team members

• Good organizational and stakeholder management skills

• Able to think on the feet, solve problems and make sound decisions

• Able to exercise initiative, manage pressure and multi-task in a fast-paced environment and work across departments/functions in a large and complex organization

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Description & Requirements

· To assist the Project Manager in implementing the project

. Must have the experience in Diaphragm wall and pilling and

· To oversee Engineer, prepare method statement, drawings, materials, work progress, and other relevant documents

· To oversee project costs are kept within budget and the completion of site activities are within the specified time frame

· To assist and co-ordinate with relevant authorities on submissions, inspections, and testing requirements.

· To perform tasks at work sites.

Requirements:

· Bachelor Degree in Civil Engineering recognized by the Professional Engineers Board

· At least 6 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, PowerPoint, etc.

Technical Requirements

• Minimum 12 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA in CORE Banking.

• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.

• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.

• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.

• Good level of command over production Infra; performance monitoring and reporting tools.

• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.

• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.

• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.

• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.

• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.

• Working Experience on any microservice platform mostly in Banking.

• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.

• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.

• Ability to work with stakeholders to stretch role in depth/width.

• Should be well-versed with latest Finacle and technology trends.

• Good experience in running automation and service improvements experience.

• Good experience on working with multiple teams of infra and Functional team."

A day in the life of...

• Lead the channel thinking of the Purina commercial team, taking responsibility for developing and implementing channel strategies with a horizon of 12-36 months
• Support Marketing in developing category strategies with a horizon of 12-36 months
• Develop the Point of Purchase strategies and standards, incorporating the four POP Drivers
• Shopper Ownership through route to market
• Effectively oversee the distributor management of petcare channels within the Purina business stream

What will make you successful...

• Category product knowledge within the petcare industry
• 3+ years commercial experience as demonstrated by channel or distributor management experience
• Business managerial experience within trade marketing, marketing/sales or commercial functions. Preferably with Trade Marketing/CCSD experience.
• Demonstrated business planning & implementation skills (Project Management)
• Financial implication and awareness (P&L statement, supply chain reports etc)

Operation cum Office Manager (Work Overseas)

• Working Hours: 6 days / 48hours a week
• Location: Papua New Guinea (Island near Australia)
• Salary: $3,800+-

JOB REQUIREMENTS:

• Minimum 10 years relevant working experience

• Diploma or Degree Holder

• Able to work in a third world environment

• Familiar with FMCG products

JOB RESPONSIBILITIES:

• The overall in charge of the whole operations of the company including logistics/warehousing & office/admin matters

• To handle clearance of overseas incoming shipments

• To manage and control inventory with sound process

• To supervise & ensure the office systems for stock control, tracking indent orders, invoicing are followed diligently & accurately

• To manage all staffs working the warehouse, and also the general office staff

• Liaise with Government Department like Customs, Quarantine, Labour, Manpower recruitment both local & also overseas

• To plan and supervise all deliveries by trucks and also inter-coastal shipping (in containers)

• To negotiate best rates for shipping freight, haulage and part for vehicles maintenance, etc

• To ensure efficient deployment of manpower and oversee the warehouse & office staff

• Other matter as directed by Management

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

What you will do:

In this role, you will be instrumental in the ownership, planning, creation and execution of strategic communications and will serve as the communications partner to members of our APAC leadership team, specifically for the Southern Asia and Pacific (SA&P) region, which includes India, Southeast Asia and the Pacific. Your broad knowledge of effective communications channel strategy and measurement, coupled with excellent writing ability, will be assisted by a curiosity to learn the operational practices of a global diversified technology and multi-industrial leader, and reach employees from desk-based roles all the way to sales and service technicians in the field.

Working with the wider communications team, you will strive to continually evaluate and improve our processes, resources and communication technology and messaging, for all employees, regardless of role and location, while bringing new and innovative ideas to the table.

Internal Communications

• This role is instrumental in supporting the planning, creation and execution of strategic communications channels, content and metrics for the SA&P employee audience, including supporting transformational change projects and executing engaging communications to improve our Organizational Health.
• Create engaging, creative and targeted employee communications that align with business goals.
• Leverage communications to support action plans as an outcome of employee survey results.
• Drive consistency in communications processes, including measuring effectiveness, while continuing to innovate.
• Research, write and edit a variety of internal publications in several formats.
• Provide communications support for large-scale events including webinars and live broadcasts.
• Maintain relationships and projects with vendors as needed.
• Collaborate with marketing communications, media/public relations and digital teams to leverage existing content.
• Understand business needs and collaborate with APAC communications, marketing and PR colleagues to strategize, develop and deliver effective integrated company and product messages to be used in thought leadership forums, digital marketing, marketing communications, public relations or events, with special focus on SA&P.

What we look for:

• Bachelor’s Degree, ideally in Journalism, Mass Communications, Engineering.
• Relevant working experience of more than 3 years. PR agency experience is a plus. (While experience is important, what is more critical is attitude and strong ability to learn.)
• Ability to quickly gather and synthesize information from a variety of sources; aptitude for translating complex topics and issues into broadly understandable messages to employees.
• Proficient and innovative in capturing authentic voice of leaders and technology experts while finding angles that can engage target audiences.
• Strong understanding of digital platforms that impact communication strategies and up-to-date with the latest digital communication technologies.
• Strong strategic thinking and analytical skills, with drive to constantly improve through gathering feedback and measuring outcomes.
• Good sense of aesthetics, ability to design simple graphics and build storyboard for video production.
• Excellent project management skills and ability to multitask.
• Able to think strategically across the enterprise while digging into tactical needs.
• Entrepreneurial mindset.
• Collaborative approach but able to work independently as needed.
• Strong interpersonal skills.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills

Key Responsibilities

1 – Commercial Management of Client X Account

a. Margin improvement opportunity identification through Commercial deep dives (scrutiny of contract terms, P&L and client activity). Improvement plans signed off by Account Exec team and linked to financial forecasts and risk and opportunity process. Compliance improvement and/or risk mitigation actions also included.

b. Opportunity realisation through execution of improvement plans e.g.

• Negotiate, agree, and execute contract variations, including for Project Management on account.
• Settle disputes, pursue entitlements and defend claims (including within supply chain as a point of escalation).

c. Deliver Commercial Programs on Client X account including deployment of specific and relevant commercial initiatives proven to positively impact margin across Client X contract.

Success criteria:

• Account margin growth and precedents set for sustainable long-term profitability.
• Account margin deterioration avoided, and downside risks mitigated.
• Client satisfaction

2 – Commercial Best Practice

a. Contribute to the ongoing improvement and raising the bar for commercial and contract management process and tools across Client X account. Participate in functional workstreams/teams across the wider Commercial Excellence organisation where applicable, leading the thinking and delivering on action points.

b. Provision of up-to-date Contract Exec Summaries and commercial guidance materials for the on-account teams.

c. Deliver on-account training bespoke to terms and lifecycle stage of the Account contracts, both internally and client facing.

d. Maintain exec sources of contract data, locally and aggregated. Review and interpret said data to provide management insight and benchmarking.

Success criteria:

• Commercial acumen enhanced across the Client X account team.
• Margin opportunity identification originating freely around the account – development of a commercial culture across the CBRE account team.
• Business controls (policies and processes) serve to protect and enhance margin e.g. optimised contractual change control processes.
• Management insight on commercial factors readily available when needed.

Person Requirements

Essential:

· Degree qualified or equivalent. All degree subjects considered.

· Ability to demonstrate relevant knowledge, skills and experience, with typically around 5+ years in a comparable commercial role, including but not limited to contract negotiation and on-going account management (up to 2 of the 5 years could be performed as part of a structured training program or graduate scheme).

· Strong commercial acumen and proven ability to affect sales and profit figures.

· Excellent communication skills, both verbal and written with fluency in English.

· Strong analytical skills and a measured approach to decision making, including good understanding of management accounts, in particular P&L.

· Self-motivated individual, experienced and comfortable with complex problem solving and providing solutions based advice and guidance to multiple stakeholders.

· Client focused approach.

· Proven track record of working with, educating and influencing a broad range of internal and external stakeholders at all levels.

Desirable:

· Post Graduate qualification

· Additional language skills

· Facilities Management or Real Estate sector experience

Cleaning Operations Manager

Job Description:

The Cleaning Operations Manager is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he strategizes and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He also mentors the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He is expected to be at our project sites and build relationships with our clients and work closely with the Cleaning Operations Executive as part of his role.

This requires him to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Critical Work Functions:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

Oversee the conduct and review of contingency plans
Endorse emergency and crisis management response plans, processes and procedures
Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
- Ensure cleaning teams adhere to safety measures to during cleaning operation
- Assist in budget planning for cleaning operations
- Review daily cleaning job reports for submission to management
- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.
- Covering of manpower if needed (requires you to do hands-on cleaning)
- Recruiting of manpower for projects
- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites
- Identify and recommend suitable equipment and/or technologies to improve cleaning operations
- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirement:

· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.

· At least 7 year(s) of working experience in the related field is required for this position.

· Preferably Managers specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc) or equivalent.

· Full-Time position(s) available.

Responsibilities

· Monitor works towards contract obligations; check schedule and all milestones compliance.

· Develop a pragmatic approach based on contractual analysis of project, to protect on a daily basis of CRFG interests towards customer, partners and, in liaison with sourcing, subcontractors and suppliers.

· Establish and implement project specific commercial procedures, particularly regarding to correspondences, notifications, notices, insurances, warranties and variation requests/orders and claims preparation files. Ensure a reliable filing and easy access of the correspondence from, and to, the customers/partners/subcontractors and suppliers.

· He/she shall be a member of Project Management Core Team and shall be able to provide necessary contractual advices/guidance to the Project Team.

· Liaise with different stakeholders/departments such as Planning, Design, QA/QC, External Legal Advisors, Project Control, Finances, etc in managing and resolving all contractual issues.

· Log and notice facts to customer/subcontractors and suppliers, prepare and manage all elements and materials negotiation of claims and counterclaims.

· Anticipate events and risks; propose various counter-strategies and commercial solutions to keep the situation under control.

· Monitor customer/partners/subcontractors and supplier’s requests to detect variation/change orders to be proposed.

· Management of customer/partners/subcontractors and suppliers Variation Requests/Orders:

· ➢ Follow up the VR/VO list.

· ➢ Prepare commercial offer.

· ➢ Prepare associated contractual letters for the PM approval.

· Manage correspondence by analysing for the Project Manager all incoming correspondence and preparing and reviewing all incoming/outgoing contractual correspondence.

· Provide and prepare periodic report to Project Manager a monthly project contractual activity report and when relevant, alert or flash email.

· Liaise with Sourcing Team to ensure that terms and conditions are timely and wisely transferred to subcontractors and suppliers.

· Manage insurance and warranty matters.

· Provide at any times, on Project Manager demand, a reliable and understandable contractual and commercial analysis of the project.

· Attend all monthly progress meetings with Project Management Teams.

· Monitor subcontractors and suppliers’ performance and progress payment.

· Setting KPI for the QS department.

· Checking and monitoring of the works progress and performance of the QS department.

· To mentor and provide advice and guidance to the QS department.

Qualifications:

· Minimum 5 years of experience in Construction / Railway Trackwork industry for major LTA projects.

· Possess a recognised Bachelor Degree in Civil / Mechanical / Railway Engineering / QS.

· Experienced in VO Claims is an advantage.

Job Responsibilities

• Support the sites in all their Environment, Health, Safety and Security challenges. Implement HSSQE strategy/ initiatives/programmes. Act as a central point of contact between the Management team and the Marine crew.
• Deploy appropriate HSSQE management systems, standards, and tools. Monitor HSSQE performance, manage HSSQE auditing/certifications and assurance programmes and track, review and take necessary actions to drive continual HSSQE improvement. Responsible for the supervision of environmental issues.
• Ensure that the Integrated Management System supports the delivery of Regulatory Compliance and advice on compliance with relevant applicable Health and Safety Legislation and Regulations.
• Best Practices Implementation and Collaboration - Establishes the process for implementing HSSQE best practices with other sites/segments and seek continuous performance improvements.
• Involve in strategic planning for HSSQE workplan mapped according to the Key Performance Indicator. Promulgate and organize promotion campaign for HSSQE. Maintain Company’s Safety Management System in accordance with ISM, ISPS Codes, ISO 9001 and ISO14001.
• Identify knowledge or skills gaps (specific focus on safety, company policies and procedures) and implement supportive corrective actions to meet these needs to help ensure competency levels are attained and maintained.

Requirements:

• Minimum Degree in any relevant discipline and/or Diploma in Maritime/Nautical studies
• Possess strong passion in HSSQE. Knowledge of ISM and ISPS standards and qualified as an internal auditor for ISO/ISM.
• Investigation training and practical experience.
• Occupational health and safety training and practical experience in HSSQE related tasks.
• Able to work in fast changing environment and prioritise daily tasks on a risk management basis.
• Proficient in the use of MS Office Applications (Words, Excel, PowerPoint).
• Good written English and verbal communication skills.
• Able to travel at short notice as and when required is a must.

Reporting to the Council Chairman, the successful candidate will possess strong leadership and financial management skills, along with a commitment to fostering positive stakeholder relationships. This is an exciting opportunity to make a meaningful impact on the community and drive the council's success.

Responsibilities:

• Develop and implement strategic plans to ensure efficient and effective management of town council operations.
• Build and maintain positive relationships with residents, government agencies, contractors, and other stakeholders to address concerns and promote community engagement.
• Oversee budget preparation and financial management to ensure prudent financial stewardship and compliance with regulatory requirements.
• Lead and supervise day-to-day operations of the town council, including maintenance of common areas, estate cleaning, and waste management.
• Provide strong leadership and guidance to the town council team, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements:

• Bachelor’s degree in Facilities Management/Real Estate Management/Business Administration or equivalent
• Proven experience in senior management roles, preferably in estate management.

Interested candidates kindly click the APPLY NOW button. We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)