Total 25,332 customer service manager job vacancies in Others category in Singapore

A day in the life of...

• Lead the channel thinking of the Purina commercial team, taking responsibility for developing and implementing channel strategies with a horizon of 12-36 months
• Support Marketing in developing category strategies with a horizon of 12-36 months
• Develop the Point of Purchase strategies and standards, incorporating the four POP Drivers
• Shopper Ownership through route to market
• Effectively oversee the distributor management of petcare channels within the Purina business stream

What will make you successful...

• Category product knowledge within the petcare industry
• 3+ years commercial experience as demonstrated by channel or distributor management experience
• Business managerial experience within trade marketing, marketing/sales or commercial functions. Preferably with Trade Marketing/CCSD experience.
• Demonstrated business planning & implementation skills (Project Management)
• Financial implication and awareness (P&L statement, supply chain reports etc)

Operation cum Office Manager (Work Overseas)

• Working Hours: 6 days / 48hours a week
• Location: Papua New Guinea (Island near Australia)
• Salary: $3,800+-

JOB REQUIREMENTS:

• Minimum 10 years relevant working experience

• Diploma or Degree Holder

• Able to work in a third world environment

• Familiar with FMCG products

JOB RESPONSIBILITIES:

• The overall in charge of the whole operations of the company including logistics/warehousing & office/admin matters

• To handle clearance of overseas incoming shipments

• To manage and control inventory with sound process

• To supervise & ensure the office systems for stock control, tracking indent orders, invoicing are followed diligently & accurately

• To manage all staffs working the warehouse, and also the general office staff

• Liaise with Government Department like Customs, Quarantine, Labour, Manpower recruitment both local & also overseas

• To plan and supervise all deliveries by trucks and also inter-coastal shipping (in containers)

• To negotiate best rates for shipping freight, haulage and part for vehicles maintenance, etc

• To ensure efficient deployment of manpower and oversee the warehouse & office staff

• Other matter as directed by Management

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

What you will do:

In this role, you will be instrumental in the ownership, planning, creation and execution of strategic communications and will serve as the communications partner to members of our APAC leadership team, specifically for the Southern Asia and Pacific (SA&P) region, which includes India, Southeast Asia and the Pacific. Your broad knowledge of effective communications channel strategy and measurement, coupled with excellent writing ability, will be assisted by a curiosity to learn the operational practices of a global diversified technology and multi-industrial leader, and reach employees from desk-based roles all the way to sales and service technicians in the field.

Working with the wider communications team, you will strive to continually evaluate and improve our processes, resources and communication technology and messaging, for all employees, regardless of role and location, while bringing new and innovative ideas to the table.

Internal Communications

• This role is instrumental in supporting the planning, creation and execution of strategic communications channels, content and metrics for the SA&P employee audience, including supporting transformational change projects and executing engaging communications to improve our Organizational Health.
• Create engaging, creative and targeted employee communications that align with business goals.
• Leverage communications to support action plans as an outcome of employee survey results.
• Drive consistency in communications processes, including measuring effectiveness, while continuing to innovate.
• Research, write and edit a variety of internal publications in several formats.
• Provide communications support for large-scale events including webinars and live broadcasts.
• Maintain relationships and projects with vendors as needed.
• Collaborate with marketing communications, media/public relations and digital teams to leverage existing content.
• Understand business needs and collaborate with APAC communications, marketing and PR colleagues to strategize, develop and deliver effective integrated company and product messages to be used in thought leadership forums, digital marketing, marketing communications, public relations or events, with special focus on SA&P.

What we look for:

• Bachelor’s Degree, ideally in Journalism, Mass Communications, Engineering.
• Relevant working experience of more than 3 years. PR agency experience is a plus. (While experience is important, what is more critical is attitude and strong ability to learn.)
• Ability to quickly gather and synthesize information from a variety of sources; aptitude for translating complex topics and issues into broadly understandable messages to employees.
• Proficient and innovative in capturing authentic voice of leaders and technology experts while finding angles that can engage target audiences.
• Strong understanding of digital platforms that impact communication strategies and up-to-date with the latest digital communication technologies.
• Strong strategic thinking and analytical skills, with drive to constantly improve through gathering feedback and measuring outcomes.
• Good sense of aesthetics, ability to design simple graphics and build storyboard for video production.
• Excellent project management skills and ability to multitask.
• Able to think strategically across the enterprise while digging into tactical needs.
• Entrepreneurial mindset.
• Collaborative approach but able to work independently as needed.
• Strong interpersonal skills.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills

Key Responsibilities

1 – Commercial Management of Client X Account

a. Margin improvement opportunity identification through Commercial deep dives (scrutiny of contract terms, P&L and client activity). Improvement plans signed off by Account Exec team and linked to financial forecasts and risk and opportunity process. Compliance improvement and/or risk mitigation actions also included.

b. Opportunity realisation through execution of improvement plans e.g.

• Negotiate, agree, and execute contract variations, including for Project Management on account.
• Settle disputes, pursue entitlements and defend claims (including within supply chain as a point of escalation).

c. Deliver Commercial Programs on Client X account including deployment of specific and relevant commercial initiatives proven to positively impact margin across Client X contract.

Success criteria:

• Account margin growth and precedents set for sustainable long-term profitability.
• Account margin deterioration avoided, and downside risks mitigated.
• Client satisfaction

2 – Commercial Best Practice

a. Contribute to the ongoing improvement and raising the bar for commercial and contract management process and tools across Client X account. Participate in functional workstreams/teams across the wider Commercial Excellence organisation where applicable, leading the thinking and delivering on action points.

b. Provision of up-to-date Contract Exec Summaries and commercial guidance materials for the on-account teams.

c. Deliver on-account training bespoke to terms and lifecycle stage of the Account contracts, both internally and client facing.

d. Maintain exec sources of contract data, locally and aggregated. Review and interpret said data to provide management insight and benchmarking.

Success criteria:

• Commercial acumen enhanced across the Client X account team.
• Margin opportunity identification originating freely around the account – development of a commercial culture across the CBRE account team.
• Business controls (policies and processes) serve to protect and enhance margin e.g. optimised contractual change control processes.
• Management insight on commercial factors readily available when needed.

Person Requirements

Essential:

· Degree qualified or equivalent. All degree subjects considered.

· Ability to demonstrate relevant knowledge, skills and experience, with typically around 5+ years in a comparable commercial role, including but not limited to contract negotiation and on-going account management (up to 2 of the 5 years could be performed as part of a structured training program or graduate scheme).

· Strong commercial acumen and proven ability to affect sales and profit figures.

· Excellent communication skills, both verbal and written with fluency in English.

· Strong analytical skills and a measured approach to decision making, including good understanding of management accounts, in particular P&L.

· Self-motivated individual, experienced and comfortable with complex problem solving and providing solutions based advice and guidance to multiple stakeholders.

· Client focused approach.

· Proven track record of working with, educating and influencing a broad range of internal and external stakeholders at all levels.

Desirable:

· Post Graduate qualification

· Additional language skills

· Facilities Management or Real Estate sector experience

Cleaning Operations Manager

Job Description:

The Cleaning Operations Manager is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he strategizes and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He also mentors the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He is expected to be at our project sites and build relationships with our clients and work closely with the Cleaning Operations Executive as part of his role.

This requires him to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Critical Work Functions:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

Oversee the conduct and review of contingency plans
Endorse emergency and crisis management response plans, processes and procedures
Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
- Ensure cleaning teams adhere to safety measures to during cleaning operation
- Assist in budget planning for cleaning operations
- Review daily cleaning job reports for submission to management
- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.
- Covering of manpower if needed (requires you to do hands-on cleaning)
- Recruiting of manpower for projects
- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites
- Identify and recommend suitable equipment and/or technologies to improve cleaning operations
- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirement:

· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.

· At least 7 year(s) of working experience in the related field is required for this position.

· Preferably Managers specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc) or equivalent.

· Full-Time position(s) available.

Responsibilities

· Monitor works towards contract obligations; check schedule and all milestones compliance.

· Develop a pragmatic approach based on contractual analysis of project, to protect on a daily basis of CRFG interests towards customer, partners and, in liaison with sourcing, subcontractors and suppliers.

· Establish and implement project specific commercial procedures, particularly regarding to correspondences, notifications, notices, insurances, warranties and variation requests/orders and claims preparation files. Ensure a reliable filing and easy access of the correspondence from, and to, the customers/partners/subcontractors and suppliers.

· He/she shall be a member of Project Management Core Team and shall be able to provide necessary contractual advices/guidance to the Project Team.

· Liaise with different stakeholders/departments such as Planning, Design, QA/QC, External Legal Advisors, Project Control, Finances, etc in managing and resolving all contractual issues.

· Log and notice facts to customer/subcontractors and suppliers, prepare and manage all elements and materials negotiation of claims and counterclaims.

· Anticipate events and risks; propose various counter-strategies and commercial solutions to keep the situation under control.

· Monitor customer/partners/subcontractors and supplier’s requests to detect variation/change orders to be proposed.

· Management of customer/partners/subcontractors and suppliers Variation Requests/Orders:

· ➢ Follow up the VR/VO list.

· ➢ Prepare commercial offer.

· ➢ Prepare associated contractual letters for the PM approval.

· Manage correspondence by analysing for the Project Manager all incoming correspondence and preparing and reviewing all incoming/outgoing contractual correspondence.

· Provide and prepare periodic report to Project Manager a monthly project contractual activity report and when relevant, alert or flash email.

· Liaise with Sourcing Team to ensure that terms and conditions are timely and wisely transferred to subcontractors and suppliers.

· Manage insurance and warranty matters.

· Provide at any times, on Project Manager demand, a reliable and understandable contractual and commercial analysis of the project.

· Attend all monthly progress meetings with Project Management Teams.

· Monitor subcontractors and suppliers’ performance and progress payment.

· Setting KPI for the QS department.

· Checking and monitoring of the works progress and performance of the QS department.

· To mentor and provide advice and guidance to the QS department.

Qualifications:

· Minimum 5 years of experience in Construction / Railway Trackwork industry for major LTA projects.

· Possess a recognised Bachelor Degree in Civil / Mechanical / Railway Engineering / QS.

· Experienced in VO Claims is an advantage.

Job Responsibilities

• Support the sites in all their Environment, Health, Safety and Security challenges. Implement HSSQE strategy/ initiatives/programmes. Act as a central point of contact between the Management team and the Marine crew.
• Deploy appropriate HSSQE management systems, standards, and tools. Monitor HSSQE performance, manage HSSQE auditing/certifications and assurance programmes and track, review and take necessary actions to drive continual HSSQE improvement. Responsible for the supervision of environmental issues.
• Ensure that the Integrated Management System supports the delivery of Regulatory Compliance and advice on compliance with relevant applicable Health and Safety Legislation and Regulations.
• Best Practices Implementation and Collaboration - Establishes the process for implementing HSSQE best practices with other sites/segments and seek continuous performance improvements.
• Involve in strategic planning for HSSQE workplan mapped according to the Key Performance Indicator. Promulgate and organize promotion campaign for HSSQE. Maintain Company’s Safety Management System in accordance with ISM, ISPS Codes, ISO 9001 and ISO14001.
• Identify knowledge or skills gaps (specific focus on safety, company policies and procedures) and implement supportive corrective actions to meet these needs to help ensure competency levels are attained and maintained.

Requirements:

• Minimum Degree in any relevant discipline and/or Diploma in Maritime/Nautical studies
• Possess strong passion in HSSQE. Knowledge of ISM and ISPS standards and qualified as an internal auditor for ISO/ISM.
• Investigation training and practical experience.
• Occupational health and safety training and practical experience in HSSQE related tasks.
• Able to work in fast changing environment and prioritise daily tasks on a risk management basis.
• Proficient in the use of MS Office Applications (Words, Excel, PowerPoint).
• Good written English and verbal communication skills.
• Able to travel at short notice as and when required is a must.

Reporting to the Council Chairman, the successful candidate will possess strong leadership and financial management skills, along with a commitment to fostering positive stakeholder relationships. This is an exciting opportunity to make a meaningful impact on the community and drive the council's success.

Responsibilities:

• Develop and implement strategic plans to ensure efficient and effective management of town council operations.
• Build and maintain positive relationships with residents, government agencies, contractors, and other stakeholders to address concerns and promote community engagement.
• Oversee budget preparation and financial management to ensure prudent financial stewardship and compliance with regulatory requirements.
• Lead and supervise day-to-day operations of the town council, including maintenance of common areas, estate cleaning, and waste management.
• Provide strong leadership and guidance to the town council team, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements:

• Bachelor’s degree in Facilities Management/Real Estate Management/Business Administration or equivalent
• Proven experience in senior management roles, preferably in estate management.

Interested candidates kindly click the APPLY NOW button. We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Job Responsibilities:

A summary of the responsibilities of this position are, and not limited to, as follows:

· Assist Project Manager in implementation and monitoring of project baseline programme with the given milestones.

· Preparation of work breakdown structure, i.e. into tasks and sub-tasks.

· Preparing and manage overall master programmes, critical path mapping, delay analysis, overall construction sequences review, schedule and interface programme impact study.

· Risk management planning - planning for possible risks and listing of contingency plans and mitigation strategies.

· Resource planning – to indicate the levels of resources based on productivity rates of subcontractors.

· Liaising with managers and engineers to discuss the progress of the project and address any issues that arise.

· Developing contract and construction programmes and construction project plans.

Job Requirements:

· Degree in Civil Engineering and/or relevant field.

· Minimum 10 years of relevant experience in trackwork / Civil / construction planning and programme co-ordination for major LTA projects.

· Experienced in Primavera P6 is a MUST.

· Well-versed in sequence of works and authority requirements.

· Attentive to details when checking work, technically competent and have good communication and presentation skills.

· Proficient in planning works and material schedules.

· Ability to build and maintain a positive relationship and with various stakeholders.

Admin assistant

Responsibilities:

• Perform general administrative duties (updating, scanning, printing, mailing, filing)
• Attend to emails and phone calls
• Liaise with suppliers/contractors/clients.
• Perform other office duties as assigned.

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level in any field.
• Hardworking, meticulous and able to work independently
• Have some experience in handling Accounts receivables/General Ledger/Others
• Possess good interpersonal and communication skills
• MS Office proficient (Word, Excel).
• Bilingual in English & Mandarin is an added advantage to communicate with Chinese-speaking associates

Other Information:

· Job location: Trio Mall (Near Farrer Park MRT)

· Full time : 5 work day per week 1030-1830hr

· Part time : 4 hours daily (Morning / Afternoon) $12/hr

· Job Type: Part time / Full time

Salary range: SGD1800-2300

The ideal candidate is a dynamic and entrepreneurial-minded individual who has experience within both multinationals and the startup ecosystem alike. The successful candidate shall join our team in building impactful companies towards environmental sustainability in a fast-moving environment.

The candidate will:

• Support the Programme Director with programme design, founder selection, coaching, guiding, and facilitating of internal and external venture teams in a structured and organised manner;
• Deliver all content with high quality and speed
• Leads EIR (entrepreneur-in-residence) coaching sessions as well as actively support venture teams with material contribution to their business growth through knowledge, network and resources
• Conducts weekly 1-on-1s with venture teams to ensure venture teams are on track and are following programme milestones diligently
• Take full responsibility to support each venture’s journey from founder matchmaking to seed funding
• Joins community, networking and/or innovation-related events to build up the SDTA brand through external engagements
• Contributes to building Singapore's thriving and connected innovation ecosystem

Personal Attributes

• Has an insatiable curiosity to gain knowledge across all innovation-related subjects
• Thrives in a fast-paced environment and is able to execute various tasks with speed, accuracy and excellence
• Able to produce significant output with minimal wasted effort
• Plan, organise, and schedule meetings and activities in an efficient manner
• Move quickly and take a firm stand without being overly aggressive
• Follow through on commitments and live up to verbal and written agreements
• Not let important details slip through the cracks
• Act without being told and demonstrate tenacity and willingness to get things done
• Exhibit passion and excitement for work
• Have excellent written and verbal communication, interpersonal and creative problem-solving skills
• Be able to convince others to pursue a course of action without being salesy
• Like reaching out to peers, both in-person and remotely, and cooperating with supervisors
• Ideally has experience in client-facing roles in either startups or large corporate environments
• Be a Singapore Citizen or Permanent Resident of Singapore with at least two years of experience in go-to-market and/or project management
• The ideal candidate has a bachelor degree related to business or innovation management
• The ideal candidate has an understanding of innovation methodologies and practices such as: lean startup, customer discovery and development, pitching, (rapid) prototyping

Responsibilities:

• Provide membership services for Resorts World Sentosa's loyalty programme members including attending to general enquiries, creating new members accounts, keeping members updated of membership benefits and privileges.
• Work in partnership with the planning and sales team to promote membership programmes and benefits, as well as campaigns, promotions and events to attract and retain members.
• Serve as a one stop in-house host to identify and engage high value customers to develop key account relations and provide personalized services including restaurant and transport reservations and organizing leisure activities.
• Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members' only promotions and events, to encourage repeat visitations to Resorts World Sentosa.
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards.

Requirements:

• Degree or Diploma in business, marketing or hospitality.
• Good communication skills. Preferably with relevant business development, sales, customer service or loyalty programme marketing from the hospitality or service industry.
• Proficiency in English and Mandarin, and ability to converse in third language, or dialects is an added advantage
• Proficient in Microsoft Office applications such as Windows, Excel, Word and Power Point.

• Requirements: can speak Vietnamese
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Summary:

We are seeking a highly motivated and dynamic individual to join our team as an Assistant Manager. The successful candidate will play a crucial role in supporting the day-to-day operations and management of within the organization. This position requires a proactive and detail-oriented professional who can contribute to the overall success of the team.

Responsibilities:

1. Operational Support:Assist in overseeing and managing daily operations, ensuring efficiency and adherence to company standards.
Collaborate with team members to achieve operational goals and maintain a high level of customer satisfaction.

2. Team Leadership:Provide guidance and support to team members, fostering a positive and productive work environment.
Assist in training and development initiatives to enhance the skills and performance of the team.

3. Communication:Communicate effectively with team members, superiors, and other departments to ensure a smooth flow of information.
Report on team progress, challenges, and achievements to higher management.

4. Customer Service:Address customer inquiries and concerns, ensuring a high level of service delivery.
Work collaboratively with the team to identify and implement improvements in customer service processes.

5. Administrative Tasks:Assist in managing schedules, coordinating meetings, and handling administrative tasks as needed.
Contribute to the development and implementation of policies and procedures.

6. Problem Solving:Proactively identify challenges and develop solutions to address them in a timely manner.
Collaborate with the team to troubleshoot and resolve issues effectively.

7. Flexibility:Demonstrate flexibility in working hours, including availability to work on public holidays as required by the business needs.

· Strong leadership and interpersonal skills.

· Excellent communication and organizational abilities.

· This position requires flexibility in working hours, including availability to work on public holidays as needed to meet business demands.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

BAR MANAGER

- Deliver a consistent high quality of service to guests through a sound working knowledge of the all beverages and bartending skills; and professional pride in delivering exceptional guest experiences.

- Interact extensively with guests on the shop floor, building guest loyalty, recognition and a reputation as the preferred destination for its selection of beverages, impeccable service and memorable guest experiences.

- Create an environment that is enabling and empowering for the entire team, through a well-defined broad framework of operational guidelines supported by sound product knowledge, clear understanding of roles and interdependencies with other functions required in making the Bar operations a success.

- Encourage, organize, monitor and impart on-the-job, behavioural and experiential training to all members of the team, with clear objectives and method of quantifiable evaluation.

- Be well-informed on current trends, styles and developments in the Wine and Beverage industry, proactively recommending new offerings in alignment with the bar concept.

- Determine and document comprehensive service standards / guidelines including cocktail recipes, and ingredients, provide and supervise prompt, efficient, courteous service to all guests per the established service standards / guidelines.

- Oversee and assist in the day-to-day Bar operations; including conducting team briefings, and assisting in bar opening and closing.

- Prepare the annual Operational Budget and Marketing Plan, prepare monthly forecasts of day to day operations and planned events and activities for the period, and monitor all expense heads to ensure profitability levels are achieved without compromising the quality of the guest experience.

- Coordinate and execute sales and marketing activities for the Bar; monitor and enhance online and social media presence.

- Maintain the bar front and back of house; ensure appropriate handling of all equipment and supplies within the Bar; resolve any defects in equipment, furniture and fixtures ensuring they remain fresh, functional and inviting.

- Maintain security procedures for management of keys, stock control and staff security; manage beverage stocks.

- A Degree/Diploma in Beverage or Wine Management with four to five years’ experience of working in and/or successfully managing an independent or standalone outlet.

- Proficient in all aspects of Food & Beverage operations for an upscale bar operations.

- A keen financial understanding of the Bar Business and co-relation to Finance and Sales & Marketing.

- A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, vendors and employees.

- Sound understanding / experience in preparing and analysing various financial and other related reports to plan and monitor financial objectives of the operation.

- An experienced skills trainer who is able to impart, prepare and modify course materials to meet present requirements.

- Excellent written & oral communication skills with high levels of comfort using social media networking and other similar applications.

- Strong working knowledge of food and wines.

BARTENDER

- Deliver a consistent high quality of service to guests through a sound working knowledge of all beverages and bartending skills; and professional pride in delivering exceptional guest experiences.

- Make knowledgeable recommendations to guests from the beverage and wine selection.

- Possess a sound memory for names, faces and guests preferences, enabling an enhanced experience for repeat guests.

- Have comprehensive knowledge and understanding of wines, beers, spirits and cocktails with the appropriate service specifications and procedures.

- Set up the bar with required equipment, accessories and supplies prior to the commencement of service for smooth operations.

- Operate the bar with sound work practices and experience while engaging guests seated at the counter as well as servicing guests seated at alternative casual seating; while being able to remember and repeat orders and keeping the areas clean and presentable at all times.

- Recommend changes in bar inventory to the Food & Beverage Manger based on guest feedback and current trends.

- Follow without exception all procedures for cash, stock control, lost property and pilferage.

- Remain well-informed on current trends, styles and developments in the Wine and Beverage industry, proactively recommending new offerings in alignment with the Bar concept.

- Maintain designated areas and equipment in clean orderly condition at all times, reporting any malfunctions / breakages / repairs to the Bar Manager.

- Diploma/Degree holder with three-five years’ experience of successfully working as a Bartender in an independent or standalone outlet.

- Proficient in all aspects of Wine and Beverage Service operations for an upscale bar operation.

- A keen sense of observation / eye for detail with a good memory for names, faces and preferences.

- A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, colleagues and co-workers.

- Strong hands on practical working and theoretical knowledge of wines, beers, spirits and cocktails with a desire to learn more.

TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

JOB DESCRIPTION

· Serving of all guests with excellent knowledge of SOPs, ingredients and preparation of cocktails and food items.

· To support Reservations Host/Hostess and the rest of Operations team members at the outlet.

· Assist with floor opening and closing procedures and getting trained in each department of the outlet for at least 2 weeks each (Kitchen, Bar, Bar-back) to fully understand and master each department requirements and as a first step for personal and professional growth within the company. Tasks will range and not be limited at preparing foods, welcome drinks, specials, drinks, garnishes, set up bar stations and restocking all par levels for ingredients and home-made ingredients.

· Maintenance of the outlet hygiene and cleanliness standards.

· Assist with interacting with customers, take orders and serving food and drinks.

· Ensure that all standard recipes, SOPs and standards are followed in the service process.

·Ensure that all equipment is kept in good working order and used only for the purpose for which it was ended.

·Participate and manage assigned sections to provide an awesome experience for customers.

REQUIREMENTS

· At least 1 year(s) of working experience in a 5* Hotel / Fine dining Restaurant for this position will be advantages.

· Candidates without relevant working experience are welcome to apply.

· Positive, motivated, passionate and seeks opportunities to be multi-skilled and trained.

· Enjoy working in fast-paced working environment.

· Guest driven, outgoing and friendly.

·Able to commit on weekends and Public Holidays.

Working Hours:

4.30pm-1.00am (Transport Provided)

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

Responsibilities:

· Good management and sales skills

· Perform sales consultations

· Provide professional recommendations on products and treatments based on customers' needs

· Handle customers’ requests and enquiries

· To manage and motivate beauticians

· Ensure good customer experience and service standard

· To assist in making cold-calls to customers

· Ad-hoc responsibilities assigned by management

Requirements

· Strong in sales with new customers

· Good sales closing rates and proven sales records

· To meet personal sales target as well as outlet sales target

· Good interpersonal skills and communication skills

· Must have relevant sales experience in beauty wellness industries

· Responsible and positive attitude

· Able to communicate well with English and Chinese speaking customers

· Able to work on weekends and retail hours

· Professional certificates e.g. CIBTAC / CIDESCO an added advantage.

Purchasing Manager Job Responsibilities:

• Develop, lead and execute global procurement policies, best practices, planning and strategies associated with bidding, negotiation and supplier development to enhance the yield of projects.
• Accountability for sourcing, negotiate and manage purchasing contracts / cycle for competitive purchase pricing, favorable payment terms & conditions, quality of goods & services and delivery terms, to improve budgeted cost and meeting projects milestones.
• Strategic sourcing activities to find and develop new suppliers to drive cost reduction and improve the cost of projects / ownership.
• Establish and develop strong & positive working relationships with strategic partners, vendors, sub-contractor and global suppliers and affiliated companies to ensure smooth operation and optimal support.
• Manage purchasing cycle including purchase requests, evaluate, analyse the quotes received, performed clarifications, negotiate over commercial terms, conditions & delivery time, making recommendation based on the best value for money, issuance of PO, Letter of Acceptance / Agreement to suppliers / vendors and follow up, expediting until goods & services are received and accepted in good condition or meeting the required specifications.
• Ensure material purchased is in accordance to specifications including quality and delivery timeline, match PO with DO & invoice.
• Administer pre-qualification form for new suppliers/vendors and capability to develop new suppliers from low cost countries/regions for cost-cut improvement opportunities for sustainable advantages
• Identify purchasing risks and concerns, upkeep the approved vendor list, administer intercompany sales /transfer pricing and assist in distributorship & logistics services
• Coordinate with project personnel on project procurement activities, ensuring budget are well-controlled while meeting delivery lead-time requirements.
• Develop and maintain accurate and complete database / procurement documentation records that can be used to monitor status and of all orders along with cost history (from system), actual vs budgeted cost, to support costing activities in the tender stage and follow through in the execution phase & enquiries.
• Prepares and update monthly reports on purchasing activities.

Purchasing Manager Qualifications/Skills:

• Excellent organizational skills.
• Effective communication skills.
• Negotiation skills.
• Research and analytical skills.
• Interpersonal skills.
• Attention to detail.

Requirements:

• Degree in Engineering / Business Administration / Supply Chain
• Minimum 7 years (PM) and 5 years (APM) working experience in leading the procurement team. Preferably with experience in marine industries
• Must be resourceful and possess excellent negotiation, analytical and communication skills
• Strong leadership skills, problem-solving skills and committed personality
• Fast learner who is meticulous and organized with strong follow up skills
• Effective and good team player and able to learn and adapt to a fast-paced environment with growth mindset

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Training Development Manager Responsibilities:

Create and execute learning strategies and programs

Evaluate individual and organizational development needs

Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)

Design and deliver e-learning courses, workshops and other trainings

Assess the success of development plans and help employees make the most of learning opportunities

Help managers develop their team members through career pathing

Track budgets and negotiate contracts

Hire and oversee training and L&D Specialists

Requirements and skills

Proven experience as an L&D Manager, Training Manager or similar

Current knowledge of effective learning and development methods

Familiarity with e-learning platforms and practices

Experience in project management and budgeting

Proficient in MS Office and Learning Management Systems (LMS)

Excellent communication and negotiation skills; sharp business acumen

Ability to build rapport with employees and vendors

BSc/BA in Business, Psychology or a related field

Professional certification (e.g. CPLP) is a plus

Are you a dynamic, results-driven individual with a passion for interior design and a knack for sales? We are seeking a Sales Manager to join our team. As a Sales Manager, you will play a pivotal role in driving our sales efforts, fostering client relationships, and contributing to our company's growth and success.

Key Responsibilities:

• Sales Strategy: Develop and execute effective sales strategies to achieve revenue and growth targets for our interior products and services.
• Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and team sales goals. Provide guidance, coaching, and training as needed.
• Client Relationships: Build and maintain strong relationships with clients, architects, designers, and contractors to understand their needs and provide tailored solutions.
• Sales Pipeline Management: Monitor and manage the sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient conversion of leads into sales.
• Product Knowledge: Stay up-to-date with our product offerings, market trends, and competitors to effectively communicate the value of our products to clients.
• Customer Satisfaction: Ensure exceptional customer satisfaction by addressing inquiries, concerns, and feedback promptly and professionally.
• Market Research: Conduct market research to identify potential opportunities, target markets, and emerging trends in the interior design industry.
• Reporting: Generate sales reports, analyze data, and present findings to senior management to make informed business decisions.

Qualifications:

• Proven track record of success in sales, with at least 1 year of experience in a leadership role.
• Strong understanding of the interior design industry and products.
• Exceptional interpersonal and communication skills.
• Excellent negotiation and closing abilities.
• Proficiency in CRM software and sales analytics tools.
• Leadership and team-building skills.
• Ability to work independently and collaboratively.
• Willingness to travel as needed.

If you are a strategic thinker, a motivator, and a sales enthusiast with a passion for interior design, we invite you to join our team and help us transform spaces into beautiful, functional, and inspiring environments.

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

Job Description

1-1. Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

1-3. Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

1-4. Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

3. Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations environment.

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Good spoken and written communication skills to coordinate with customers or / and appointed vendors

- Prior experience in handling spare parts or healthcare products are at advantage