Total 18,069 front office assistant job vacancies in Others category in Singapore

SHOE REPAIRER CUM KEY CUTTING

Job Description & Requirements

Customer service, repair shoe or key cutting

Training will be provided.

Handle customer enquiry.

Willing to learn

Hardworking

Working Location: Islandwide

Requirement:

GCE N Level

Cindy Teng (EA Reg No: R2090544)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757

Under the supervision of the Manager, Accounting & Finance, the Accounts Assistant is responsible for the full spectrum of activities in account payables of the company.

• Ensure that the invoice and payment / billings and receipts application processes are in compliance with Accounting Standards, GAAP and SOX.
• Ensure that invoices / billings are entered into the accounting system accurately and timely.
• To check and ensure payments are properly supported and authorized according to Group Policies and Processes.
• Process payments accurately and timely so as to optimize working capital of company.
• Assist in month-end, quarter-end and year-end closing processes.
• Responsible for accrual of expenses incurred by the company.
• Responsible for reconciliation of accounts.
• Ensure GST recognition is in compliance with IRAS regulations.
• Be involved in ad-hoc tasks as assigned.

Requirements:

• Preferably a Diploma in Accountancy or equivalent.
• Minimum 3 years of working experience in a similar capacity in an MNC environment.
• Has experience working in a shared service environment will be an advantage.
• Proficient in SAP S4 Hana and Microsoft Excel.

Purchasing Assistant

• Woodlands Link Singapore
• $2400 to $2800
• 5 days Mon to Fri (830am to 530pm)

Interested applicants can send your resume to ✉ [email protected] or WhatsApp: +65 94283063 and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Job Scope:

• Create a Purchase Order
• Keep track of orders to ensure timely delivery
• Coordinate with internal divisions to ensure the quantity and quality of received items
• Verify vendor’s invoice with purchase order and delivery order
• Discuss product quality concerns and any other inconsistencies with suppliers.
• Monitor warehouse stock inventory level to ensure sufficient stock available
• Maintain updated records of suppliers, goods, costs, and lead times.
• Communicate with suppliers on documentation like (MSDS, product spec, etc.)
• Conduct a weekly inventory check
• Participate in the Annual Stocktake
• Any ad hoc duties assigned by the Superior

Requirements:

• Certificate in Logistics/Supply Chain Management or equivalent
• Min 1 year in manufacturing environment

Leo Shin Guan Reg No: R22108030

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Go East

You(th) are the Future.

With the rapid changes in China and the world, it is essential for the younger generation to have a global perspective. While we look at the West, we should also have a balanced view by looking to the East, to find the bridge between the two worlds.

The Go East division ( 东游记, which literally means a Journey to the East in Chinese) is established under Business China to drive this purpose. We develop and execute programmes to nurture a group of Singapore-China Savvy talents, by building a unique platform for our youths to enhance their bilingual skills, understand the latest development and trends in China, and develop deeper links between Singapore and China, and beyond. This role will allow you to directly participate in fostering stronger bilingual, bicultural and international mindset and skills amongst our youth.

We work closely with partners including Institutes of Higher Learning (IHLs), organisations and passionate individuals who share the same objectives of creating opportunities for our youth.

Embark on the Journey to the East with us today, Business China Go East team awaits you!

Job Duties & Responsibilities

1. Design, planning, implementation of Business China Youth Knowledge (BCYK) programme with reference to the objectives. This includes the programme structure, compulsory and elective modules and certification process.
2. Liaise with content providers to ensure consistency and accuracy in the quality of their work and be the gatekeeper for the contents for both the compulsory modules and the elective modules.
3. Take direct charge of some of the modules such as corporate visits and dialogue sessions with industry experts. This includes liaising with schools to organise and run the events and coordinating with different corporations and organisations and industry experts.
4. Review the programme on a regular basis to make sure that it remains updated and relevant to the times, which includes planning and conducting surveys and checks to improve the quality and effectiveness of the various modules and analysing feedback on various modules.
5. Oversee the production of publicity materials and event collaterals.
6. Prepare regular updates and reports for senior management.

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin – written and verbal communication skills.
2. Bachelor’s Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, International Relations, or other relevant disciplines.
3. Good knowledge and interest in China and International relations.
4. At least 3-10 years of relevant working experience or at least 2 years of working experience in events management, such as organizing conferences, forums, and webinars.
5. Experience in organising youth development programmes/activities would be advantageous.
6. This is an individual contributor role, although you may lead project teams. Being a selfstarter is essential.
7. Having a passion for youth development programmes/activities would be highly advantageous.
8. Familiar with Photoshop, Canvas, or other EDM software(s), would be advantageous but not a must.
9. Singapore Citizens and Singapore PRs are welcome to apply.

Job description:

• Perform routine and complex analytical tests on human body fluids and tissues
• Perform routine laboratory test procedures as outlined in the established SOPs and according to MOH regulations, ISO and CAP accreditation.
• Adhere to quality assurance and quality control procedures in performing all testing.
• Correlate clinical information and/or previous lab results and reports discrepancies to HOD.
• Participate in developmental work on new tests
• Participate in established TQM activities, QC testing of lab reagents and maintenance of equipment.
• Follow protocol for running and documenting control values.

Job requirements:

• At least Diploma in Biomedical Science or relevant course of study
• Minimum 1-2 years of clinical laboratory experience in a hospital or commercial lab environment
• Able to commit to a 5.5 days (Mon-Sat) & flexible to different staggered shift schedules

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Our client is a specialist clinic located at the city.

• Front desk and customer service duties.
• Patient registration and key in appointment.
• Answering phone calls and enquiries.
• Assist healthcare providers during examinations and procedures.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years’ of experience in clinic setting.
• Excellent communication and interpersonal abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Providing administrative support to the organization
• Maintaining records and reports
• Responding to customer queries
• Managing data in spreadsheets and reports
• Handling technical issues in their area of expertise
• Carrying out clerical duties, including answering phones and preparing documents

As an Assistant Manager / Manager (Environmental Sanitation Regime Section), you will be part of the Division of Public Cleanliness (DPC). You will operationalise the Environmental Sanitation Regime (ESR) by managing a team of auditors to conduct inspections of specified premises, ensure compliance with Environmental Sanitation Regime (ESR) standards to achieve ESR Programme outcomes. You will be responsible for the following:

• Planning of resource deployment such as manpower to conduct inspections of specified premises.
• Ensure adherence to ESR standards and related legislation.
• Decide on enforcement actions for non-compliance.
• Empower stakeholders (Sectoral Leads, Environmental Control Coordinators/Officers (Specified Premises), Premises Managers) to achieve ESR Programme outcomes.
• Resolve feedbacks on ESR specified premises.

The job might be for you if you possess the following qualities:

• Proficient in Microsoft Office Excel and Access
• A team player with good communication, interpersonal and written skills
• Meticulous, organised and able to multi-task
• Outgoing, pleasant personality, independent and resourceful
• Self-driven and always ready to strive for improvement
• Preferably with a valid class 3 licence and is willing to drive available NEA vehicles for deployment to worksites

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Environmental-Sanitation-Regime-Section----Contract_JR-10000034382

Job Responsibilities

• Generate incremental volume and maximizing margin contribution within the overall network
• Gather market prospect/ business opportunity for service study
• Daily field sales visit
• Handle freight negotiation & provide quotations to customers
• Generate monthly forecasting and maintain performance statistics
• Analyse monthly performance statistics
• Manage service weekly utilization

Requirements

• Minimum Degree Qualification in Business Administration/ Economics
• Relevant working experience in Sales, Shipping
• Possess good knowledge of Microsoft Office (Excel, Words, PowerPoint)
• Possess organizational and time management skills
• Possess excellent communication, interpersonal and presentation skills

• Front desk and customer service duties
• Patient registration and key in appointment
• Answering phone calls and enquiries
• Maintain and update the database
• Process invoice, payment collection and insurance claims.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years of relevant experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Role & Responsibilities

SALES SUPPORT

1. Prepare, generate & follow up on Proforma Invoice, Contract of Sales, Sales Order Confirmation, Quotation & other sales related documents

2. Follow-up with customer on product label, ensure label design are approved by customer before proceed with the printing

3. Consolidate and update of Sales Forecast & Sales Summary

4. Assists the Business Support team in Procurement coordination

5. Liaise with Suppliers on printing of product labels, leaflets & other packaging materials

6. Liaise with Regional offices for Sales/Marketing related matters

7. Liaise with various department to fulfil customers’ orders

HANDLING OF MARKETING ACTIVITIES

8. Coordinate on exhibition held at local/overseas

9. Sourcing & coordinating on diaries, calendars, table planners & corporate gifts

PERFORM ADMINISTRATION AND SECRETARIAL FUNCTION

10. Attending to visitors and setting up of meetings

11. Travel arrangement on Hotel & flight booking, Visa application and submission

12. Double-Tax Deduction submission to IE Singapore

13. Distribution of mails to Directors

14. Provide Secretarial duties to Directors

15. Handling telephone enquiries & other ad-hoc related duties

16. Manage domain email

Job Role Requirements:

· Diploma or equivalent qualifications

· Minimum 1 year of working experience in sales administration / coordination or secretary role will be an added advantage

· Proficient in Microsoft Excel, Microsoft Word and Microsoft Power Point

· Pro-active and a Good Team Player

Working Hours:

• Monday – Friday : 8.15am-5.30pm

Benefits:

• Transport provided to and fro nearby MRT stations
• Medical Insurance upon confirmation
• AWS and profit sharing upon eligibility

Looking for an exciting and dynamic career in the events and travel industry? We seek an Operations Assistant (Business Events / MICE) to join our team!

The candidate will be responsible for supporting the day-to-day operations of our business travel events team, ensuring the seamless execution of events and travel arrangements from start to finish. Your role will involve a variety of tasks, including:

Key Responsibilities

• Coordinating travel logistics, including flight and hotel bookings, transportation, and visas
• Managing event logistics, including venue selection, catering, and audio-visual equipment
• To provide administrative / operational support to the department including assisting with event registration and attendee management, answering phone calls creating invoices, and collecting deposits and balance payments from clients.
• To handle queries, requests & feedback from clients with utmost efficiency and professionalism.
• Build and maintain good working relationships with internal departments and external clients.
• To perform any other function as deemed necessary by your immediate superior or management in relation to your function.

The ideal candidate will have a passion for events and travel and a strong attention to detail. You should also possess excellent communication and organizational skills, as well as the ability to work well in a fast-paced, deadline-driven environment.

Pre-requisites:

• Candidates with related experience in event management, hospitality, travel and/or airlines industry preferred
• Well-versed in GDS system (preferably Sabre) and Microsoft Office
• Excellent verbal and written communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Customer-focused and good team player with the collaborative mindset to drive best outcomes
• Willingness to work flexible hours, including evenings and weekends, and to travel frequently

Our client is a Singapore-based company, primarily offering services in the marine and offshore engineering sectors.

Job Highlights:

• Working Location: Kaki Bukit
• Working days: 5 days - Office Hours

Job responsibilities:

• Handle partial accounts (AP/AR)
• Bookkeeping and data entry
• Process payments related to supplier invoices and cheque payments
• Ensure all account codes and cost centers are in order
• Review AR aging report and investigate outstanding balances
• Assist with month-end closing
• Arrange monthly statements and reminders for customers
• Perform other ad-hoc duties as assigned

Job Requirements:

• Professional Certificate/NiTEC, LCCI in Accounting, Diploma, or equivalent
• 1 to 2 years of relevant experience
• Knowledge of Microsoft applications such as Word, Excel, and Outlook
• Experience with Microsoft Navision is an advantage
• Meticulous and accurate, able to work with minimal supervision
• Good interpersonal skills and a strong team player

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

**We regret to inform that only shortlisted candidates will be informed.**

Lee Yu Qian (Lenore)

Registration Number: R24124538

EA License Number:18C9027

Job Description:

• Handle front desk works including answering phone calls, registration of patients, dispensing of drugs and collection of payment
• Provide Administrative support and scheduling appointments for patients
• Maintain clinic's cleanliness and hygiene at all times
• Any other ad-hoc duties as assigned

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities and Duties:

• Perform Accounts Payable functions, including
  • Update new supplier in accounting system
  • processing invoices
  • apply payment to invoices
• Perform bank reconciliation.
• Assist in month end account closing and preparation of balance sheet schedule.
• Manage ad-hoc duties as assigned

Job Requirements:

• Degree or Diploma in Accountancy or equivalent
• Fresh graduates are welcomed to apply
• Self-starter, meticulous, committed and a good team player
• Able to work under pressure and adhere to tight deadlines

We regret that only shortlisted candidate will be notified.

JWC Consultancy Pte Ltd

EA Licence Number: 23C1838

Goh Wei Chi (Wu Wei Cai)

Personnel Registration Number: R23117484

Woodlands require part time clinic assistant.

Able to work every Sunday and Public Holiday (8.30am to 12 noon) (Except Chinese New Year)

Option to work some weekday evenings (6.30pm to 8.30pm) OR some afternoons (2pm to 4pm)

Able to handle computer

Willing to travel to Woodlands. We are located next to MRT station.

Only for Singapore Citizens or PR. Not for Work Permit/Employment Pass.

Willing to help out in cleaning.

No experience required. Training provided.

Able to handle Chinese speaking patients

Able to work long term.

Highlights

• AWS + Variable bonus
• 5 days work week, Mondays to Fridays

Responsibilities

• Reporting to the Project Director, he/she is responsible for the successful completion of a project, specialising only in lighting deliverables.
• Ensure all paperwork and material submissions are verified, well presented and submitted timely.
• Strong co-ordination and good people management skills, being able to communicate effectively verbally and written, with all relevant stake holders such as consultants, architects, designers, electrical contractors, end-users, relevant authorities and suppliers.
• Overall management of the project with respect to contractual obligations, budgets, and internal resources to ensure project is successfully completed.
• Lead project team on the implementation and execution of works necessary to complete the project.
• Enjoy working in a non-conforming environment where new challenges might suffice and have the ability to problem solve in a timely and cost-effective manner.
• Provide timely updates to management on project status.
• Attend site meetings for all projects including concerns during project DLP.

Requirements

• Degree or Diploma in Electrical, Electronic, or equivalent.
• Minimum 4 years’ relevant work experience in lighting/electrical engineering.
• Experience in lighting industry is advantageous.
• Knowledge in Autocad, Dialux, Relux software is advantageous.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Summary:

• Sign-On Bonus ($1,000)
• Performance Bonus
• Outlet Performance Bonus
• Staffs Discounts
• Free Meal
• 5 Days Work Week (Shift Work)

Job Responsibilities:

• Promotes and reinforces essential behaviors and minimum standards to secure commitment from staff, supervisors, and managers in delivering excellent Quality, Service, and Cleanliness (QSC) standards
• Conducts interviews, On-the-Job Evaluations (OJEs), and trains restaurant managers in alignment with district needs and objectives
• Provides support, coaching, and consultation to ensure all assigned restaurants are adequately staffed, maximizing sales potential while minimizing employee turnover
• Educates, enforces, and consults with all restaurant employees regarding relevant HR policies, labor laws, and safety procedures
• Supports, coaches, and recognizes the achievements of all restaurant staff levels, contributing to their development
• Safeguards brand by ensuring restaurants comply with QSC, safety, and sanitation standards through consultation and coaching
• Advises the General Manager on critical systems that maintain consistently high QSC levels within the restaurants
• Represents the company's interests in the local community and effectively executes market-wide promotions
• Utilizes available informational resources to identify business opportunities and threats, developing a strategic plan to optimize market potential
• Collaborates with the General Manager to ensure restaurants are staffed with qualified personnel and to manage and control the district budget effectively

Job Requirement(s)

• Bachelor of Food Science or equivalent
• Minimum 2 years of relevant experience in F&B Industry
• Comfortable to work in non-halal environment
• Willing to commit for shift work

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

• Central-North location
• 5 days work week
• $7,500 - $13,000 + Variable bonus
• Excellent career progression
• Attractive employee welfare benefit
• Regional projects spanning from Singapore to China, Bhutan, and Cambodia.

Responsibilities:

Reports directly to the Managing Director. You are to serve as Qualified Person and manage a team of engineers to ensure safe structural/ geotechnical design and excellent delivery of service to clients.

• Serve as Qualified Person (QP) and responsible for PE endorsement for projects assigned
• Responsible for the profitability and cost efficiency of your team
• Project coordination/management
• Lead projects and attend meetings
• Supervise and inspect construction works.
• Managing and supervising technical/site staff and administrative functions of the projects.
• Provide guidance and manage engineers in the team to ensure on-time and accurate delivery of service.
• Check critical design calculations and specifications of the project prior to approving all C&S related documents and drawings produced in the projects prior to submission to regulatory authorities.
• Able to be hands-on to carry out detailed analysis and design of civil, structural, and geotechnical works
• Able to be hands-on in preparing design calculation reports and structural drawings for authorities' submissions;
• Able to coordinate with various stakeholders such as clients, consultants, and contractors for projects

Requirements:

• Degree in Civil/Structural/Geotechnical Engineering or its equivalent
• Local design experience in C&S engineering work & conversant with Singapore Building Codes and Practices
• Familiarity with engineering software (e.g. Tedds, StaadPro, Prota, Etab) and submission procedures to regulatory authorities
• Strong report writing skills to prepare and furnish reports
• Registered with Singapore PE Board as Professional Engineer
• Willing to sign as signing QP

We regret that only shortlisted candidate will be notified.

Encasa Asia Employment Services LLP

EA Licence No: 13C6898

Assist and transport passengers requiring wheelchair assistance at Changi Airport.

Safely lift special needs passengers up/down and in/out of wheelchairs and aircraft.

To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination.

Assist special needs passengers in transporting and claiming personal belongings and baggage.

Attend to passengers' inquiries and provide passengers with an excellent customer service experience.

Be compliant and adhere to SOP and safety standards.

Any other ad hoc matters assigned by management

Ability to read, write and converse in basic English.

Good interpersonal and communication skills.

Good customer service skills.

Adaptable to change and a good team player.

Physically fit and comfortable with walking long distances.

Training will be provided, no experience needed.

May be required to do overtime (OT), when needed.

Job Description:
The ideal candidate will conduct physical assessments, provide both individual and group-based interventions, and educate participants on falls prevention, frailty, and healthy aging. Additionally, the role involves active participation in multidisciplinary teamwork and discussions.

The Challenges

Responsibilities and Duties
You will be responsible for the following:
1. Conduct targeted and individualized physical assessments for participants upon recruitment and during periodic reviews (training will be provided).
2. Develop and implement exercise programs for participants, including OTAGO and Motor-Cognitive Dual-Task training.
3. Train and supervise volunteers and staff at Senior Activity Centres to conduct exercise programs and periodic reviews.
4. Provide education talks on falls prevention, frailty, and healthy aging.
5. Ensure proper documentation of records for referral to community partners.
6. Work as part of the “Implementation of Decade of Healthy Aging Action Plan to Screen and Prevent Decline in Intrinsic Capacity in Elders (SPICE) Through Multisectoral Collaboration” Team or community partners to deliver the above services.
7. Participate in multidisciplinary discussions with team and partners
8. Foster close and warm relationships with participants, their families, and volunteers, demonstrating care and respect.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:

• Ensure adequate supplies of beverages/refreshments at pantry areas and meeting rooms.
• To clean and maintain pantry areas, meeting rooms and director's office cleanliness
• Assist in preparation and cleaning for company events
• Any other duties as assigned by Supervisor

Job Responsibilities

• Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising;
• Train and motivate the team to deliver service excellence.
• Make sure all guest requests and queries are responded to promptly and effectively and be available to assist on duty in the hotel;
• Maintain presence in the lobby, setting an example to team members for guest service.
• Maintain leave plans, monitor and control the department.
• Coordinate with the Housekeeping department to ensure that cleaning is followed up and procedures are maintained.
• Prepare annual budget.
• Control and review expenses monthly.
• Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
• Carry out annual appraisals with all team members and identify individual training needs per hotel guidelines.
• Work closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
• Co-ordinate with the various departments to deliver quality stay experience for guests.
• Train and develop the Front Office staff;

REQUIREMENTS

• Diploma/Degree in any discipline.
• Min 2 years of similar experience or 4 years as Assistant Front Office Manager in the hospitality industry.
• Knowledge of Opera-cloud system.
• Competent in MS Words & Excel applications.
• Strong leadership, organisational and decision-making skills.
• A positive and people-oriented person
• Able to multi-task and detail-oriented communication
• Good interpersonal and communication skills

**We regret to inform that only shortlisted candidates will be notified. **

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!