Total 24,006 it manager job vacancies in Others category in Singapore

Healthcare Operations Manager:

Job description

Roles & Responsibilities

Roles Overview

As an Operations Manager, you will report directly to the Management. You will oversee a team of executive and support staff to ensure the smooth operation of the clinics and businesses units under the Group.

Key Responsibilities and Duties

Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.

Handle patient and client relations, complaints and related matters.

Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.

Conduct reviews, quality control and drive/lead improvements and enhancements.

Recruitment, onboarding, training, mentoring and evaluation of staff.

Budgeting, planning, submission of business proposals, performance management and risk management.

Contribute and support business development initiatives.

Project management and execution.

Audits, compliance, licensing, legal and regulatory.

Key Competencies Required

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience

Recognized bachelor’s degree in business, nursing, healthcare or equivalent.

Minimum 5 years of experience, with at least 2 years managerial experience in an operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.

Relevant experience will be an advantage.

Job Type: Full-time

• Assist and support in managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Participate in planning weekly schedule planning and daily team floor plan.
• Trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant.
• Handles customers' feedback promptly.
• To comply ad-hoc with all the admin and paperwork requirements.
• To maintain high level of knowledge of wines, knowledge in pairing of wines to food and to be able to upsell to guests.
• To be able to work independently and manage smooth operations and troubleshoot problem areas effectively.

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

· Meet Clients requirement in all aspect of Property Management

· Project coordination in residential/commercial strata development

· Responsible for day to day operations of assigned sites

· Manage and supervise staff of assigned properties

· Assist superior to plan, execute and supervise all facilities management and operational activities

· Plan, execute and supervise all facilities management and operational activities (for managerial role)

· Maintain a continuous and long term relationship with existing clients (for managerial role)

· Manage and retain projects within the set financial criteria (for managerial role)

· Prepare and chair Annual General Meetings (for managerial role)

Job Requirements:

· Diploma or Degree in Estate/Facilities Management or related discipline

· Previous experience in managing condominiums, industrial or commercial buildings

· Knowledge of Management Corporation Strata Title (MCST) and Building Maintenance and Strata Management (BMSM) Act

· Candidates with own transportation will have an added advantage

· Attractive Salary commensurate with experience

· Results driven personality

· Good interpersonal, communication and leadership skills

Our client is a leading player in an automotive industry. They are looking for a AP Manager to assist their team for the next phase of their business. They are located in Central.

Duties:

• Manage and oversee the Group’s Accounts Payable (AP) function, focusing on accuracy and timeliness.
• Act as the primary contact for the Group’s Procure-to-Payment process.
• Reconcile monthly Suppliers Statement of Accounts and manage accruals.
• Collaborate with internal stakeholders to enhance AP processes and operational efficiency.
• Assist in ERP system implementation, particularly in Accounts Payable modules.

Requirements:

• Min Degree in relavant field / ACCA / CA
• Min 8 years of experience in Finance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

• Email address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No: 19C9682
• EA Reg. No. R23118456 (Law Yi Xin)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Industry/ Organization Type: Management Firm/ Investment
• Position Title: Risk Manager/Credit Risk Manager
• Working Location: Chinatown
• Working Hours: 5 days (Mondays - Fridays 9.30 AM - 6.30 PM)
• Salary Package: Basic Salary Up to $8000
• Duration: Permanent Role

Key Responsibilities

• Assess and determine the creditworthiness of SMEs and individuals by analyzing financial data, credit reports, and other relevant information.
• Evaluate potential risks in credit offerings based on payment histories, financial health, industry trends, and economic conditions.
• Develop, implement, and monitor credit risk policies and procedures to maintain effective risk management across the organization.
• Use or enhance credit scoring models to quantify risks and support lending decisions.
• Manage the credit portfolio by monitoring risks, analyzing performance, and devising risk mitigation strategies.
• Ensure adherence to regulatory standards and compliance requirements in credit risk management.
• Communicate credit assessments, decisions, and strategies to senior management and relevant teams.
• Make informed decisions on credit applications, including approval/rejection, setting credit limits, and negotiating loan terms.
• Any other task assigned by management.

APPLY NOW!!!

• Bachelor’s degree in Finance, Economics, or Accounting.
• Min 5 years of experience in credit risk, underwriting, or portfolio management, with a demonstrated progression of skills.
• Solid understanding of financial principles, credit risk metrics, and accounting.
• Familiarity with credit risk management practices and regulatory requirements.
• Proficiency in software tools for credit analysis, risk modeling, and portfolio management.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67889 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

1. Build and maintain strong client relationships and understand business needs and provide strategic recommendations;

2. Develop and present strategic plans, business models, and operational frameworks tailored to client needs;

3. Facilitate effective communication between clients, project teams, and senior management to ensure alignment and progress;

4. Act as the primary point of contact for internal and external stakeholders;

5. Oversee the management and organization of company records and documents;

6. Updating track records for project and maintenance progress and ensure timely completion;

7. Identify opportunities for process improvement and implement changes;

8. Guide clients through organizational changes, ensuring smooth transitions and minimal disruption to operations;

9. Manage sales and marketing team and ensure that all the team job scope are being performed;

10. Assisting management on their business decision making by carrying out day-to-day administrative activities;

11. Present and propose yearly budgets to Directors;

12. Provide and submit monthly strategic plans to minimize expense and improve business services;

13. Perform any other duties assigned by the director;

14. Daily report to Director;

15. Improves products/services offers of the Company by doing market research and propose new products/services development and perform innovative future action plans.

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Requirements:

• Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience indeveloping, evaluating and conducting service training is essential
• Strong command of English language and a second language
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

about the job

• Understand the financial goals of HNW clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Regularly engage customers with information relating to the financial products that they have purchased and present new and suitable opportunities to customers
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

skills and experience required

• Minimally 6 years of relevant experience in banking & financial advisory
• Possess strong knowledge of financial products
• Great communication & interpersonal skills
• Self-motivated and driven individuals with strong sales track record

If you are interested in the role, click on the 'apply' function now! Alternatively, you may contact Claudia at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Roles and Responsibilities

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high-level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and address training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations in order to improve them
• Act as a key contact with customers who have technical issues
• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and under your own initiative
• Problem solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Technical skills

Salary: Up to $9000
Working hours: Mon to Fri 9.00am - 5.30pm
Location: Tanjong Pagar

Requirements:

• Minimum Degree in a relevant field.
• Proficiency in utilizing digital tools (e.g., Power BI).
• Proven experience in carriers and container industry

Job Responsibilities

Marine Operations Responsibilities:

1. Lead the Marine Ops Team (MARSIN) to achieve berthing excellence for company's services and vessels.
2. Coordinate with HKG MOC on berthing priority for incoming vessels.
3. Handle exceptions and ensure cost-effective and efficient operations.
4. Engage in discussions with strategic vendors (e.g., PSA Terminals).
5. Evaluate marine ops vendors’ performance.
6. Continuously review Ops cost and address unfavorable trends.

EQM Operations Responsibilities:

1. Lead Equipment Ops Team (EQMSIN) in managing depot and EQM inventory.
2. Ensure sufficient EQM to support business.
3. Manage depot and equipment operations effectively.
4. Coordinate with EMC to meet EQM ops KPI targets.
5. Evaluate depot vendors’ performance.
6. Review EQM stock allocation based on depot performance.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Healthcare Operations Manager:

Job description

Roles & Responsibilities

Roles Overview

As an Operations Manager, you will report directly to the Management. You will oversee a team of executive and support staff to ensure the smooth operation of the clinics and businesses units under the Group.

Key Responsibilities and Duties

Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.

Handle patient and client relations, complaints and related matters.

Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.

Conduct reviews, quality control and drive/lead improvements and enhancements.

Recruitment, onboarding, training, mentoring and evaluation of staff.

Budgeting, planning, submission of business proposals, performance management and risk management.

Contribute and support business development initiatives.

Project management and execution.

Audits, compliance, licensing, legal and regulatory.

Key Competencies Required

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience

Recognized bachelor’s degree in business, nursing, healthcare or equivalent.

Minimum 5 years of experience, with at least 2 years managerial experience in an operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.

Relevant experience will be an advantage.

Job Type: Full-time

1) Develop the design & construction teams, manage projects in a structured and programmed manner and provide direction and exercise control over technical and commercial matters.

2. Maintain good industrial, contractual and commercial relations at all levels within the area of

responsibility, including clients and other bodies.

3. Lead the project team and assist site manager to general workers to the project success and

completion on time without compromising safety and quality and ensure daily operations run

smoothly and efficiently.

4. Familiar with details on contracts awarded, its technical specification, bill of quantities and prices

and control site team by ensuring technical specification and drawings given are compiled within

time and quality standards.

5. Determines project specifications by studying product design, customer requirements, and

performance standards; completing technical studies; preparing cost estimates.

6. Informal meeting with clients/main contractor management to resolve any conflicts and

feedbacks from them to maintain clients/main contractor relationship.

7. Liaising with project purchasing department to ensure that purchase orders adequately define

the specified requirements.

8. Ensuring all material procured follow the contract specification and conduct inspection to

assure that the construction is done in full accordance with the plans and specifications.

9. Determines project responsibilities by identifying project phases and elements; assigning

personnel to phases and elements; reviewing bids from specialist sub-contractors.

10. Preparing site organization chart, site layout, program chart, temporary facilities and sequence of

work.

11. Assist in sourcing for sub-contractors, negotiation of pricings and finalization of contracts and

keeping within the cost budgets.

12. Ensure all consultant / Client instruction are properly documented and disseminate to subordinates

and sub-contractors.

13. Review contact terms when discrepancies occurred with main contractor or sub-contractors.

14. Factory visit to verify supplier capabilities to comply our requirement in term of quality and

schedule, monitoring of vendor/subcontractor for fabrication schedule and quality control.

15. Resolving unexpected technical difficulties and other problems that may arise on site during

the construction stage.

16. Managing, monitoring and interpreting the contract design documents supplied by the

client/owner or architect.

17. Implement and provide direction in construction planning, co-ordinate works, liaise with EPC

contractor, government authorities, clients and consultants to ensure overall construction progress

base on schedule and work done according to the approved drawings.

18. Provide direction and exercise pricing and control over technical matters and shall ensure that the

1) Develop the design & construction teams, manage projects in a structured and programmed manner and provide direction and exercise control over technical and commercial matters.

2. Maintain good industrial, contractual and commercial relations at all levels within the area of

responsibility, including clients and other bodies.

3. Lead the project team and assist site manager to general workers to the project success and

completion on time without compromising safety and quality and ensure daily operations run

smoothly and efficiently.

4. Familiar with details on contracts awarded, its technical specification, bill of quantities and prices

and control site team by ensuring technical specification and drawings given are compiled within

time and quality standards.

5. Determines project specifications by studying product design, customer requirements, and

performance standards; completing technical studies; preparing cost estimates.

6. Informal meeting with clients/main contractor management to resolve any conflicts and

feedbacks from them to maintain clients/main contractor relationship.

7. Liaising with project purchasing department to ensure that purchase orders adequately define

the specified requirements.

8. Ensuring all material procured follow the contract specification and conduct inspection to

assure that the construction is done in full accordance with the plans and specifications.

9. Determines project responsibilities by identifying project phases and elements; assigning

personnel to phases and elements; reviewing bids from specialist sub-contractors.

10. Preparing site organization chart, site layout, program chart, temporary facilities and sequence of

work.

11. Assist in sourcing for sub-contractors, negotiation of pricings and finalization of contracts and

keeping within the cost budgets.

12. Ensure all consultant / Client instruction are properly documented and disseminate to subordinates

and sub-contractors.

13. Review contact terms when discrepancies occurred with main contractor or sub-contractors.

14. Factory visit to verify supplier capabilities to comply our requirement in term of quality and

schedule, monitoring of vendor/subcontractor for fabrication schedule and quality control.

15. Resolving unexpected technical difficulties and other problems that may arise on site during

the construction stage.

16. Managing, monitoring and interpreting the contract design documents supplied by the

client/owner or architect.

17. Implement and provide direction in construction planning, co-ordinate works, liaise with EPC

contractor, government authorities, clients and consultants to ensure overall construction progress

base on schedule and work done according to the approved drawings.

18. Provide direction and exercise pricing and control over technical matters and shall ensure that the

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Job Description

• Relationship building with high net worth (HNW) clients
• Understand the financial goals of HNW clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum 2 years of sales experience
• Effective communication skills
• Analytical and logical thinking

If you are interested in the role, click on the 'apply' function now! Alternatively, you may contact Claudia at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Job description

Job Title: General Manager, Clinical Operations

Overview:

The General Manager, Clinical Operations is responsible for overseeing all clinical aspects of the dental practice. This leadership role combines clinical expertise with managerial skills to ensure the delivery of high-quality patient care, compliance with health regulations, and the effective operation of the clinic. The General Manager also plays a key role in strategic planning, staff development, and continuous improvement initiatives.

Key Responsibilities:

• Clinical Oversight:
• Supervise and manage all clinical staff, including dentists, dental hygienists, and dental assistants.
• Ensure that all clinical procedures and treatments meet high standards of care and comply with current dental practices and regulations.
• Develop and implement clinical protocols and guidelines.
• Quality Assurance and Compliance:
• Monitor clinical performance and patient outcomes to ensure continuous improvement in service delivery.
• Conduct regular audits and inspections to ensure compliance with health and safety regulations.
• Oversee infection control protocols and ensure adherence to best practices.
• Patient Care:
• Oversee patient care processes to ensure a high standard of service and patient satisfaction.
• Address and resolve patient complaints and concerns in a timely and professional manner.
• Implement patient education programs to promote oral health.
• Staff Development and Training:
• Identify training needs and provide ongoing education and professional development opportunities for clinical staff.
• Mentor and support staff to enhance their clinical skills and professional growth.
• Conduct performance evaluations and provide constructive feedback.
• Strategic Planning and Development:
• Participate in the development and implementation of strategic plans for the clinic.
• Identify opportunities for expanding services and improving clinic operations.
• Collaborate with other departments to integrate clinical services with overall business objectives.
• Administrative Duties:
• Manage clinical documentation and ensure the accuracy and confidentiality of patient records.
• Oversee the procurement and maintenance of clinical supplies and equipment.
• Liaise with external stakeholders, including insurance companies and regulatory bodies.
• Financial Management:
• Assist in budgeting and financial planning for clinical services.
• Monitor clinical expenditures and implement cost-saving measures where appropriate.
• Ensure the efficient use of resources without compromising the quality of care.
• Technology and Innovation:
• Stay updated with the latest advancements in dental technology and treatment methods.
• Evaluate and implement new technologies and innovations to enhance clinical services.
• Promote the adoption of digital tools and systems to improve efficiency and patient care.

Impact:

The General Manager, Clinical Operations ensures the delivery of exceptional patient care, maintains high clinical standards, and drives the continuous improvement of clinic operations. This role is crucial in fostering a positive work environment, enhancing patient satisfaction, and contributing to the clinic's overall success and reputation.

Requirement:

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience:

Must have dental degree

Relevant experience will be an advantage

All nationalities are welcomed to apply.

Handling physical goods receiving, issue, packing, dispatching and fulfill delivery schedules, conduct physical stock check, maintain high standard of cleaniness. Provide support on duties relating to logistics and inventory management. Overseeing and managing the day-to-day operations of the warehouse, including receiving, storing, and shipping products or materials, while ensuring efficient coordination amongst the staff. Monitoring and enforcing compliance with company policies and safety regulations to ensure the safety of all warehouse employees.

Job description

Job Title: General Manager, Clinical Operations

Overview:

The General Manager, Clinical Operations is responsible for overseeing all clinical aspects of the dental practice. This leadership role combines clinical expertise with managerial skills to ensure the delivery of high-quality patient care, compliance with health regulations, and the effective operation of the clinic. The General Manager also plays a key role in strategic planning, staff development, and continuous improvement initiatives.

Key Responsibilities:

• Clinical Oversight:
• Supervise and manage all clinical staff, including dentists, dental hygienists, and dental assistants.
• Ensure that all clinical procedures and treatments meet high standards of care and comply with current dental practices and regulations.
• Develop and implement clinical protocols and guidelines.
• Quality Assurance and Compliance:
• Monitor clinical performance and patient outcomes to ensure continuous improvement in service delivery.
• Conduct regular audits and inspections to ensure compliance with health and safety regulations.
• Oversee infection control protocols and ensure adherence to best practices.
• Patient Care:
• Oversee patient care processes to ensure a high standard of service and patient satisfaction.
• Address and resolve patient complaints and concerns in a timely and professional manner.
• Implement patient education programs to promote oral health.
• Staff Development and Training:
• Identify training needs and provide ongoing education and professional development opportunities for clinical staff.
• Mentor and support staff to enhance their clinical skills and professional growth.
• Conduct performance evaluations and provide constructive feedback.
• Strategic Planning and Development:
• Participate in the development and implementation of strategic plans for the clinic.
• Identify opportunities for expanding services and improving clinic operations.
• Collaborate with other departments to integrate clinical services with overall business objectives.
• Administrative Duties:
• Manage clinical documentation and ensure the accuracy and confidentiality of patient records.
• Oversee the procurement and maintenance of clinical supplies and equipment.
• Liaise with external stakeholders, including insurance companies and regulatory bodies.
• Financial Management:
• Assist in budgeting and financial planning for clinical services.
• Monitor clinical expenditures and implement cost-saving measures where appropriate.
• Ensure the efficient use of resources without compromising the quality of care.
• Technology and Innovation:
• Stay updated with the latest advancements in dental technology and treatment methods.
• Evaluate and implement new technologies and innovations to enhance clinical services.
• Promote the adoption of digital tools and systems to improve efficiency and patient care.

Impact:

The General Manager, Clinical Operations ensures the delivery of exceptional patient care, maintains high clinical standards, and drives the continuous improvement of clinic operations. This role is crucial in fostering a positive work environment, enhancing patient satisfaction, and contributing to the clinic's overall success and reputation.

Requirement:

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience:

Must have dental degree

Relevant experience will be an advantage

All nationalities are welcomed to apply.

Key Responsibilities:

- Lead, train, and supervise front desk staff, ensuring adequate shift coverage.

- Conduct performance reviews and provide feedback.

- Greet and welcome guests, handle complaints and ensure high guest satisfaction.

- Oversee check-in/check-out processes, manage reservations, and coordinate with housekeeping.

- Monitor and maintain financial records, including cash handling and billing.

- Maintain updated records of bookings and payments.

- Prepare reports on occupancy, revenues, and other key performance indicators.

- Ensure compliance with hotel policies and procedures.

- Liaise with other departments to address guest needs and ensure smooth operations.

- Communicate hotel policies and guest requirements to staff.

- Promote hotel services and amenities to guests.

- Support the sales team in maximizing room occupancy and revenue.

- Participate in marketing initiatives and promotions.

Qualifications:

- Diploma or degree in Hospitality Management or a related field preferred.

- Minimum of 3-5 years of experience in front desk operations,

- Excellent interpersonal and communication skills.

- Strong leadership and team management abilities.

- Proficiency in hotel management software (e.g., Opera, Protel).

- Ability to handle stressful situations with composure and professionalism.

- Detail-oriented with strong organizational skills.

Location: Sentosa

5.5 Days work week

Roles & Responsibilities

- Possess a relevant Diploma in Tuina Health (ITEC/NITEC/WSQ/CIBTAC etc.) or other TCM Masters degree

- Minimum 10 years industry experience

- Relevant 8 years work experience and familiarity with human anatomy

- Possess basic English and Chinese communication skills, be friendly and responsible

- Sincere attitude, willing to work with the team, good interpersonal and communication skills

- Can use simple computer operation

- Management of clinic daily tasks and personel

- Assist TCM physicians in dispensing medicine, instructing patients in stretching exercises, assisting physicians in completing treatment, and simple daily clinic management

Your day to day

• Prepare departmental manning and budget for submission to corporate office and owners for approval

• Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.

• Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability

• Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.

• Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures

• Promote enrolment and administer loyalty programmes for hotel guests, including IHG Rewards, InterContinental Ambassador, Kimpton Inner Circle

• Maximise room occupancy at best rates and upsell the hotel’s facilities to drive hotel revenue and profitability

• Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.

• Provide leadership, direction and support to the front office team on a daily basis; conduct daily shift briefing with Front Office team to update on hotel status and operational requirements.

• Manage the day-to-day activities of the front office team. Schedule employees to ensure sufficient coverage at all areas.

• Trains, manages and motivates the Front Office team in order to provide high standard of service for customers and meet departmental and hotel targets

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Promote teamwork and quality service through daily communication and coordination with other departments, including but not limited to Sales and Marketing, Catering, Outlets, Housekeeping, Finance, Maintenance and Guest Services.

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.

• Administer the performance management cycle in the front office department throughout the year with quarterly check-in sessions, regular catch ups.

• Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met

• Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are close.

• Interact with outside contacts - Guests – to ensure their total satisfaction, Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matter, Other contacts as needed (Professional organizations, community groups, local media).

• Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.

• Review guest arrival reports, special requests from guests, and respond appropriately or forward requests to appropriate team members for decisions and actions

• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and resumes for incoming guests. Update system by inputting inventory and non-inventory groups

• Handle guest complaints and daily incidents. Conduct research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems

• Engage in the welcome and recognition of VIP guests. Manage the relationship with VIP guests to ensure their satisfaction and continued patronage for the hotel and IHG.

• Log security incidents and accidents in accordance with hotel requirements. Follow up on any incidents in duty log to ensure they have been resolved.

• Monitor all Guest Heartbeat surveys and any social media reviews, ensuring that guests are responded to when required and any outstanding issues resolved.

• Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends, put in place corrective preventive action to prevent negative issues from recurring.

• Handle guest relocations as required

• May serve as Manager on Duty as required.

• Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.

• Ensure the cleanliness and tidy of the Front Office department and ensure all equipment is in good working order.

• Maintaining the cleanliness, neat and being well-groom appearance at all times when on duty.

• Be part of the Company Emergency Response Team and serves as Site Incident Commander in emergency situations.

• Respond to emergency situations in accordance with the hotel Emergency Response Plan.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Perform other duties as assigned including assisting staff with their job functions during peak periods.

What we need from you

• Diploma/Degree in Hospitality Management or other relevant qualification.

• Minimum 5 years’ related experience in front office in a full service hotel, with an least 2 years experience as an assistant front office manager.

• Oral and written fluency in English. Fluency in another language is an advantage.

• Commitment to work rotating shifts, weekends and public holidays.

• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.