Total 20 lead buyer job vacancies in Others category in D20 Bishan, Ang Mo Kio

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Client Services Lead (CSL), your mandate is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget.

The CSL has 3 key mandates:

1. partner and co-create with clients through a consulting approach
2. drive sales, and
3. ensure quality delivery

Core to this is the ability of the CSL to engage the clients C-suite to help them solve biz problems, ideate their digitalisation roadmap and help clients seize biz opportunities through the use of technology. All these requires the CSL to have strong consulting abilities.

The role of Client Service Lead (CSL) acts as a leading role in designated key client accounts to build trusted business relationship. As a consultant to the client, this role requires the individual to have expertise and unique knowledge in the client’s business and operating industry, to create differentiated and tailored value prepositions for the key client accounts. This will be in Digital Organisation Design, Digital Strategic and Master Planning, Business Case Development, etc. His/Her work will require close client engagement and interaction and he/she will need to have the right mix of strong domain and industrial knowledge, so that he/she understands the complex business needs of key clients and is able to analyse their needs. Through this, the CSL performs his/her role as a consultant to help the key client achieve its business growth while concurrently acting as a business operator for NCS to grow the client account in a profitable manner. This role is integral to sustaining and growing NCS’ core business.

He/She will lead a client account team which comprises of a Delivery Lead and a Sales Lead. For this, the CSL will be supported by a consulting team and other key staff who are experts in their respective digital, products and platforms fields.

What will you do?

• Responsible for managing a profitable key client account(s)
• Responsible for developing and operationalising account(s) growth plans for key client account(s)
• Act as a consultant to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction
• Responsible for developing and maintaining deep key client relationships
• Responsible for developing a point of view or thought leadership once a year to strengthen NCS brand position in the market place.
• Responsible for ideation with client to lead to opportunity originations

The ideal candidate should possess:

• Bachelor’s degree in Engineer/Information Technology or equivalent
• 15 years or more in IT or ICT Consulting industry is a plus
• Strong leadership experiences
• Able to be a strong consulting practitioner
• Good knowledge in ISO55001
• Ability to architect value
• Has good sales and business acumen
• Good Communication and interpersonal skills
• Good in managing large, diverse and complex teams
• Understand and ability to apply social styles technique to manage stakeholders

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Client Services Lead's (CSL) key mandate is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget. Here we see the CSL has 3 key mandates: 1. partner and co-create with clients through a consulting approach 2. drive sales, and 3. ensure quality delivery.

Core to this is the ability of the CSL to engage the clients C-suite to help them solve biz problems, ideate their digitalisation roadmap and help clients seize biz opportunities through the use of technology. All these requires the CSL to have strong consulting abilities.

The role of Client Service Lead (CSL) acts as a leading role in designated key client accounts to build trusted business relationship. As a consultant to the client, this role requires the individual to have expertise and unique knowledge in the client’s business and operating industry, in order to create differentiated and tailored value prepositions for the key client accounts. This will be in Digital Organisation Design, Digital Strategic and Master Planning, Business Case Development, etc. His/Her work will require close client engagement and interaction and he/she will need to have the right mix of strong domain and industrial knowledge, so that he/she understands the complex business needs of key clients and is able to analyse their needs. Through this, the CSL performs his/her role as a consultant to help the key client achieve its business growth while concurrently acting as a business operator for NCS to grow the client account in a profitable manner. This role is integral to sustaining and growing NCS’ core business.

He/She will lead a client account team which comprises of a Delivery Lead and a Sales Lead. For this, the CSL will be supported by a consulting team and other key staff who are experts in their respective digital, products and platforms fields.

What will you do?

• Responsible for managing a profitable key client account(s)
• Responsible for developing and operationalising account(s) growth plans for key client account(s)
• Act as a consultant to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction
• Responsible for developing and maintaining deep key client relationships
• Responsible for developing a point of view or thought leadership once a year to strengthen NCS brand position in the market place.
• Responsible for ideation with client to lead to opportunity originations

The ideal candidate should possess:

• 15 years or more in IT or ICT Consulting industry in leadership positions
• Consulting practitioner, preferably in the Financial sector/industry
• Good knowledge in ISO55001
• Ability to architect value
• Good sales acumen
• Good Communication skills
• Good in managing large, diverse and complex teams
• Understand and ability to apply social styles technique to manage stakeholders

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

MISSION

Under the supervision of the IT Director, the end-user computing lead is responsible for implementing the school’s IT strategy in terms of end-user computing, software deployment and devices fleet management (MDM).

The aim is to provide the IFS users with a secure, efficient and innovative IT system fulfilling business needs, and to ensure the proper functioning, updating and maintenance of these systems.

RESPONSIBILITIES

• Design the device requirements
• Coach IT-Support team members and share knowledge with IT team colleagues
• Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets (inventory management)
• Change management. You can implement changes based on requests for change. You can apply change control procedures, and ensure validation by all stakeholders prior to the change.
• Continual service improvement. You can show an awareness of developing process efficiency and common ways in which processes are optimized. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Problem management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures.
• Customer focus. You can take inputs and establish coherent frameworks that work.
• Service management framework knowledge. You have a Level 3 service management framework qualification.
• Reporting. You can produce relevant reports in a standard format and agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation of the data set. (Skill level: working)
• Technical understanding. You can understand the core technical concepts related to the role, and apply them with guidance.
• Testing. You can review requirements and specifications, and define test conditions. You can identify issues and risks associated with work. You can analyze and report test activities and results.
• User focus. You can identify and engage with users or stakeholders to collate user needs evidence. You can understand and define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

SKILLS, ABILITY AND REQUIRED QUALIFICATION

• Master in Computer Sciences, Information Technology
• 3-7 years’ experience in IT systems management
• Experience in vendor management and purchasing
• ITIL certified
• Project Management experience (PMP or Prince2 training and certification would be a plus)
• Excellent communication skills
• Out-of-the box thinking and problem-solving attitude
• Organized and methodical, capable of coordinating and delivering projects on time and on budget
• Proficiency in English and French to maintain IT systems in French and English and to communicate with stakeholders (staff, institution, vendors) in both languages
• MDM and GPO expertise. You have a robust knowledge of MDM tools and implementations of large scale targeted group policies (GPO). You are familiar or expert with tools such as SCCM, JAMF, Intunes, Google Administration Console, GoGuardian. You can use these tools to investigate problems, collect performance statistics and create reports. You can carry out the routine configuration, installation and reconfiguration as needed and approved. You can optimize performance and forecast resource needs.
• You are well versed in a variety of Operating Systems : Windows 10, Windows 11, ChromeOS, iPadOS

WORKING CONDITIONS

• Permanent contract, on the basis of a full time of 42 hours per week
• Remuneration according to the IFS salary scheme
• 8 weeks of annual leave during school holidays
• Comprehensive Medical Benefits

Position Summary

The Storage Infrastructure Lead will be responsible for analysing and delivering the storage infrastructure solutions to BCS. The incumbent will need to have a good understanding of the business strategy and competitive landscape and deep dive into complex problems.

Responsibilities

• Maintain applications in the storage and backup environments to ensure operational readiness and compliance with the necessary security measures
• Deliver projects in a complex and ambiguous environment
• Own end-to-end analysis, including scoping, design, data collection, data analysis and solutioning
• Identify potential changes and recommend system improvements
• Provide sound advice on all aspects of computer infrastructure
• Create and document the solutions using existing Infrastructure Standard Platforms and Design Patterns
• Perform rapid prototyping or proof of concept using frontend and/or backend technologies to deliver deep insight

Requirements

• At least 10 years of IT experience in administering Enterprise Storage (Hitachi Dell EMC, Networker) design, deployment and operations in a financial institution or MNC
• Good experience in enterprise backup solutions design and operations
• In-depth knowledge of security, risk, and compliance frameworks, particularly within the financial services industry
• Experience in bash, Powershell and other scripting for operational efficiency
• Experience in managing day-to-day operations of Enterprise IT infrastructure including the change management process, risk and impact assessment
• Experience in performing VM migration on databases like Oracle, MySQL, and MSSQL would be advantageous
• Ability to direct project design and planning activities for complex or large scale network infrastructure development projects
• Experience in dealing with vendors on technology and services
• Possess strong leadership qualities, ability to work collaboratively to influence technology leaders
• Analytical, good communication and presentation skills

5 day work week

2 years renewable contract

Job Description

· Assist the Ops Manager to oversee the delivery of IT services.

· Leads the team of Service Desk engineers to ensure they meet established SLAs and service quality standards.

· Lead the team of Service Desk engineers to provide L1 and L2 on-site / remote IT support for CLIENT employees.

· Provide dedicated support for approximately 200 VIP users.

· Be available for after-hours VIP (VP and above) support. Advanced notice will be provided by our team.

· Update the EDX team on the daily manpower movement within the Service Desk team.

· Lead and supervise the Service Desk engineers, ensuring adherence to established processes and best practices within the IT Service Desk playbook.

· Provide guidance and support to Service Desk engineers, especially with VIP tickets and complex technical issues.

· Foster a positive team environment, promoting a culture of excellent customer service and continuous improvement.

· Monitor and manage all ESM tickets and appointment system, ensuring Service Desk engineers to ensure SLA is met.

· Ensure balance of workload amongst the team.

· Escalate any company-wide incidents (disruptions or outages in CLIENT's corporate systems) or user dissatisfaction to EDX team in a timely manner.

· Provide knowledge sharing on desktops problems encountered during the course of work with reference to our playbook. The Ops manager may consult the Team lead updating the solutions/knowledge in a playbook for the team’s reference and to facilitate self-service troubleshooting by CLIENT users

· Track and analyse frequent complaints via employee feedback to identify areas for improvement.

· Work with the Ops manager to provide suggestions to the EDX team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Assist to implement service improvement plans approved by the EDX team.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

Education

· Degree in Computer Science, Information Technology, or a related field preferred.

· Diploma in Computer Science, Information Technology or a related field.

Certifications

· The below certificates will be an added advantage

o Microsoft 365 Certified: Endpoint Administrator Associate

o Microsoft 365 Certified: Fundamentals

o CCNA

· ITIL 4 Foundation Certification.

Technical Skills

· Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

· Expertise in macOS, iOS device management and troubleshooting.

· Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

· Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions

· Familiarity with meeting room video conferencing and AV solutions and troubleshooting.

· Proficiency in using ESM tools such as ServiceNow.

Experience

· Prior experience in managing IT Service Desk daily operations and teams for at least 3 years.

Soft Skills

· Strong leadership in managing a team.

· Strong communication and interpersonal skills.

· Problem-solving abilities and analytic skils.

· Strong time management and multitasking skills.

· High level of customer service orientation.

· Ability to work in a fast-paced environment.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

You will be deployed to customer site and develop and maintain a comprehensive onboarding program to onboard new System(s) onto the Customer’s existing Cloud Platform and Infrastructure. You will need to provide full support to the new System(s) and resolve all risks and issues for a successful onboarding experience.

Be Part of Our Success

• Lead the onboarding process for new projects and internal teams onto our cloud platform and infrastructure
• Develop and maintain a comprehensive onboarding program, including documentation and support.
• Collaborate with cross-functional teams to ensure aligned expectations and requirements.
• Conduct discovery sessions with onboarding project teams to understand their needs and configure the platform accordingly.
• Manage the onboarding process, including provisioning, configuration, and testing.
• Provide support to ensure successful adoption and usage.
• Identify and mitigate potential risks or issues, escalating when necessary.
• Continuously monitor and improve the onboarding process, incorporating feedback and best practices.
• Ensure compliance with security, governance, and regulatory requirements.
• Provide a monthly progress update to Customer which includes

1. Summary of onboarding activities
2. Progress against KPIs
3. Identification of risks and mitigation plans
4. Recommendations for process improvements

• Lead the team of system, network, database and security engineers in maintaining the existing infrastructure which includes

1. Ensuring high availability and uptime of the infrastructure resources
2. Performing routine maintenance, upgrades and patching
3. Monitoring and troubleshooting system infrastructure issues
4. Collaborating with cross-functional teams to resolve complex issues
5. Optimizing system performance and efficiency
   

Qualities We Value

• Minimum 2 to 4 years IT experience.
• Past working experience in Cloud environment is an advantage.
• Excellent scheduling and multitasking skills
• Meticulous and process oriented.
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer oriented, experience working in a fast-paced environment.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Company Overview

Cosmic Education Group (CEG) is one of the largest operators of Montessori schools in Asia, dedicated to transforming education to better serve families everywhere – children and parents. CEG offers programs for children ages 0-12 through an extensive network of 27 campuses spanning Hong Kong, Singapore, Bali, and key cities in Mainland China.

CEG also holds the distinction of being the largest operator of international early childhood education programs in Hong Kong. With 13 strategically positioned locations, CEG ensures families enjoy a seamless educational journey with Guidepost Montessori, starting from infancy and continuing through pre-nursery, kindergarten, and primary school.

CEG is launching its first campus in Singapore and is looking to bring on a strong team of Montessori educators to spearhead this new opening.

Qualifications

• Montessori certified (diploma from AMI, AMS, or MACTE a must)
• Degree in (Early childhood) Education major
• Native English or Mandarin Speaker
• Experience working with children of the appropriate age group (0-6 years)
• Growth mindset and problem-solving approach

Core Job Responsibilities

Lead a Model Classroom

• Maintain an orderly and clean Montessori prepared environment in accordance to Guidepost Montessori standards
• Provide close supervision to children, always making sure they are safe, and the group is in compliance with city-mandated teacher to child ratios
• Work closely with other Guide(s) to ensure a high-quality Montessori programming is established and maintained
• Present sequential Montessori lessons in accordance with the Guidepost Montessori program standards
• Observe each child, regularly document his or her progress, strengths, interests, and areas for improvement, and apply your knowledge of Montessori principles to ensure each child’s individual needs are met
• Interact with children in a warm, joyful, respectful manner that fosters their independence
• Implement feedback provided by other Guides, your Montessori Mentor, and your Head of School
• Problem-solve challenging student concerns with other Guides, your Montessori Mentor, and your Head of School
• Open classroom to regular parent tours
• Open classroom to observation by parents and other staff members

Provide Exceptional Customer Service to Parents

• Communicate regularly with each parent in an individualized manner using approved communication tools provided by Guidepost Montessori (i.e. email, photo-sharing software, newsletters, etc).
• Provide cumulative, formal feedback to parents on student progress, which might include twice-yearly parent-teacher conferences, progress reports, and/or portfolio preparation. Meet with parents on an individualized basis to discuss and resolve student issues as they arise

Create a Strong Community on Campus

• Participate in regular team meetings
• Participate in one-on-one meetings with your school leader and Montessori Mentor
• Participate in community outreach, classroom celebrations, and parent information events
• Actively participate and pursue annual professional development

• 5.5 Working Days
• Mon - Fri (830am - 530pm), Sat (830am - 1230pm)
• Up to $3700 + OT Allowance + VB + Flexi Dollar ($700)
• Tuas

Job Description:

• Manage and guide a team of technicians to perform vehicle service (commercial vehicles) and repair with excellent quality, turnaround time and productivity to meet customers’ requirements
• Ensure repair work is up to standard as to avoid comeback job
• Troubleshoot technical problems by using of electronic diagnostic tools, identify defects and repair actions, parts requirements for repair
• Advice on repair status to supervisor
• Test drive vehicle after repair when necessary
• Supervise and control of spares used on contract vehicles
• Ensure all work carried out are in accordance with safety and housekeeping requirements
• Assist Customer Service personnel in providing quotation for repair work
• Any other duties assigned by Supervisor

Requirements:

• Possess a Class 3 & 4 driving license would be highly preferred
• At least NITEC (Automotive Engineering) or relevant certification
• At least 1 to 2 years of automotive repair experiences
• Able to handle commercial vehicles up to that of Prime Movers (HDT)
• Good technical knowledge – use of diagnostic tools, warranty administration with SOP and documentation, technical investigation and report writing
• Ability to understand electrical drawings
• Results oriented, team player, attention to detail, able to work in a fast paced environment

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Key Responsibilities and Time Allocation:

Strategic Initiative Management (40%):

1. Work directly with the founders to define strategic initiatives and independently oversee their execution from conception to completion
2. Take the lead in high-impact projects spanning across multiple functions to drive growth and scale, ensuring that they are progressing as planned and making real-time adjustments when necessary.
3. Lead operational initiatives to expand Blood’s footprint in Southeast Asia and beyond

Operational Oversight & Continuous Improvement (30%):

1. Oversee the company’s core operations and work with department leaders to improve process efficiency and streamline workflows / consider operational best practices to ensure the company is well-positioned for scaling.
2. Implement stage-appropriate tools and systems that enable better visibility, accountability, and drive continuous improvement of operational execution across the business together with leaders and managers
3. Step into operational, marketing, sales, product, supply chain or financial roles as needed to troubleshoot and resolve complex issues

Strategic Leadership and Cross-functional Collaboration (25%):

1. Work closely with all functional teams (sales, marketing, supply chain, etc.) to ensure alignment with strategic objectives.
2. Break down silos and foster collaboration between departments to ensure that initiatives are executed smoothly and goals are met.
3. Ensure that all stakeholders are kept in the loop and that resources are allocated efficiently to support operational needs.
4. Participate in monthly board meetings, providing operational updates and contributing to strategic discussions.
5. Collaborate with co-founders to translate board-level strategies into actionable operational plans.

Resource Allocation & Risk Management (5%):

1. Assess resource needs and manage the allocation of time, people, and budget across strategic initiatives.
2. Identify operational risks early and work with teams to mitigate potential issues.
3. Ensure timely resolution of challenges related to capacity, budget constraints, or operational inefficiencies

Qualifications:

1. 7-10 years in a strategic operations role, with a track record of leading high-impact projects and initiatives.
2. Strong operational and project management skills, with the ability to oversee complex, cross-functional work.
3. Deep understanding of operational KPIs and how to drive efficiencies in a growing business.
4. Excellent communication and leadership skills, with a proven ability to work across teams and build relationships.
5. Data-driven, analytical mindset with a focus on continuous improvement and innovation.

Success Metrics:

• Successful execution and timely delivery of strategic initiatives
• Improvement in operational and performance KPIs.
• Strong cross-functional collaboration with minimal bottlenecks or operational issues.
• Measurable contributions to overall company growth and scalability.

• Address and provide counsel on specific instances of WSH non-compliance and unsafe work practices.
• Alert team members of emergency situations and potential escalation of incidents and accidents.
• Carry out initiatives to support WSH programmes.
• Collect data on WSH performance, conditions and practices.
• Conduct emergency response drills.
• Conduct routine checks on work activities of other departments.
• Conduct safety inductions and orientations.
• Contribute suggestions to mitigate reoccurrences of incidents and accidents.
• Explain WSH compliance requirements and proper work practices pertaining to employees' specific work process or area.
• Follow Emergency Preparedness and Response Plan (EPRP) when responding to emergency situations.
• Follow Workplace Safety and Health (WSH) policy and procedures.
• Follow investigation protocols to collect data and report findings.
• Identify WSH non-compliance, unsafe work conditions and practices.
• Monitor effectiveness of implemented improvement actions.
• Notify team members of health hazards such as gases and fumes.
• Participate in WSH compliance inspections.
• Report instances of WSH non-compliance, unsafe work conditions and practices to team members.
• Respond promptly to incidents and accidents.
• Support WSH incident and accident investigations.
• Support implementation of actions to improve WSH performance and control risks.

About BCS

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository, etc.

Position Summary

The IT Vendor Management Lead will be responsible for overall vendor management, including but not limited to vendor contracting and cost management, performance management (e.g., KPIs and SLAs tracking, risk and compliance management in line with regulatory and legal requirements, and continuous improvement), and risk management (e.g., due diligence).

Key Responsibilities

· Oversee IT vendor management and manages risks associated with IT vendors

· Manage contracting processes and costs, ensuring all vendor agreements align with BCS’s focus, budget, and regulatory requirements

· Track and analyse vendor performance against defined KPIs and SLAs, ensuring vendors fulfil performance standards; conduct period review and proactive improvement of KPIs and SLAs

· Ensure all vendor activities comply with regulatory and legal requirements, conducting regular audits and assessments to mitigate risks

· Drive initiatives for continuous improvement in vendor management processes, enhancing efficiency and effectiveness

· Maintain strong relationships with vendors, acting as the primary point of contact to address any issues and foster collaborative partnerships

· Conduct thorough due diligence on potential vendors to ensure they meet BCS’s standards for reliability, security, and compliance

· Prepare and present detailed reports on vendor performance, risks, and compliance to senior management and other stakeholders

· Collaborate with internal stakeholders, including Technology division, NETS’s shared services in Finance, to align vendor management standards with business objectives and requirements

Requirements

· Degree in Information Technology, Business Administration, or a related field

· Minimum 5-7 years of experience in IT vendor management, procurement, or a related area

· Proven experience in managing vendor relationships within the payments industry including vendor performance management and dispute resolution

· Strong understanding of regulatory and legal requirements related to IT vendor management

· Exhibit strong risk mindset, ensuring rigorous execution and adherence to best practices in line with BCS's role as an operator of the national critical payment infrastructure

· Excellent analytical skills with the ability to assess vendor performance, track KPIs, and develop improvement plans

· Good written and verbal communication skills

· Strong problem-solving skills with a proactive approach to identifying issues, developing solutions, and implementing changes to improve vendor management processes

Position Summary

The Infrastructure Lead is a mid level tech lead role responsible for driving transformation initiatives around the infrastructure and network domains at BCS. The incumbent will work closely with the existing BAU teams to understand the current landscape, identify areas for improvement, and lead the design and implementation of solutions.

This role involves optimizing and uplifting the capabilities of critical infrastructure and network systems, including tools like SolarWinds, AWS, OBM, ELK, Ansible, Device42, Tenable, and SailPoint. The Infrastructure Lead is expected to resolve existing challenges, enhance system performance, and ensure that all infrastructure and network components align with the organization's strategic goals.

Key Responsibilities

1. Infrastructure and Network Optimization / automation :

• Lead the strategic uplift and optimization of the organization's infrastructure and network systems
• Address existing issues and optimize the performance of tools and systems, including SolarWinds, AWS, OBM, ELK, Ansible, Device42, Tenable, and SailPoint
• Ensure that all infrastructure components are aligned with the business's long-term objectives and compliance requirements
• Experience in building Configuration management for Infra from early stages

2. Collaboration and Stakeholder Management:

• Work closely with BAU teams to understand current operations and identify areas for improvement
• Liaise with professional services and cross-functional teams to ensure seamless project delivery and successful transformation initiatives
• Provide expert advice on best practices for infrastructure and network management and optimization

3. Transformation Leadership:

• Drive the overall transformation of infrastructure and network operations, ensuring that the organization fully utilizes available tools to support business objectives
• Lead projects focused on enhancing infrastructure capacity, improving monitoring capabilities and integrating new technologies

4. Documentation and Process Improvement:

• Develop and maintain comprehensive documentation of infrastructure and network systems, processes, and best practices
• Identify opportunities for process improvement and implement changes to enhance system performance and reliability

5. Capacity and Performance Management:

• Monitor and manage the capacity and performance of infrastructure and network systems, ensuring they meet the demands of the business
• Conduct regular assessments and tuning to optimize system performance and ensure scalability

Requirements

• Degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CCNA, CCNP, MCSE, RHEL Certified System Administrator, Oracle Certified System Administrator, or similar are highly desirable
• Minimum of 5 years of experience in a technical lead role within the infrastructure and network domains
• Proven track record of leading successful infrastructure and network transformation initiatives
• Strong experience with tools and systems such as SolarWinds, AWS, OBM, ELK, Ansible, Device42, Tenable, and SailPoint
• Strong leadership and project management skills, with the ability to drive transformation projects from concept to completion
• Excellent problem-solving and analytical abilities
• Proficient in collaborating with cross-functional teams and managing stakeholder relationships
• Ability to work independently and manage multiple priorities in a fast-paced environment

Job Summary

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream big! Are you a leader who advocates for their team? Do you have an interest in strategic planning, program development and forecasting business needs? Our AIML Data Operations team is passionate about technology with a focus on enriching the Siri customer experience. We are seeking a Senior Team Lead who will manage the daily operations of the Annotation team. You will coach, mentor and guide a group of Team Leads to encourage quality, innovation and strong performance from their team of language Annotation Analysts. You will use your analytical mindset, collaborative approach, and personal drive to achieve team performance goals.

Description

In this role, you will be leading day-to-day operations to ensure organizational delivery of quality results. You’ll assist in the development of tools and reports to analyze and run the business, including workflow optimizations, workforce management, and volume predictions. You will help determine staffing requirements and participate in interviewing and hiring. You will effectively lead team performance with a focus on developing managers through one-on-ones, team meetings, coaching sessions and setting expectations. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Key Qualifications

• Minimum 8 to 10 years experience in people management, leading teams focused on consumer-facing applications, content or service
• Ability to empower and drive the team’s performance and be accountable for business priorities
• Self-starter with an analytical orientation, strategic vision, and strong executional track record
• Experience defining and analyzing KPI’s, with the ability to identify trends and opportunities for innovation and improvement
• Proven track record of collaborating cross-functionally to drive operational improvements
• Experience scaling operations in a fast-paced and dynamic environment
• Management experience in a global organization is preferred
• Excellent verbal and written communication skills and the ability to influence and communicate across all levels of the organization

Education

Bachelor’s degree or equivalent experience preferred.

Additional Requirements

Ability to work Monday- Friday from 9:00am-6:00pm local time; with scheduling and work flexibility based on business needs. Successful completion of a pre-employment assessment and background check.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Purpose

Wink+ is an innovative mobile application developed by SMRT to enhance the experience of commuters around Singapore MRT stations. Wink+ allows users to discover exciting food, drinks, entertainment, and activities. We are looking for a talented Digital Growth Lead to join our team.

We are seeking a motivated digital professional to join our dynamic team. This role is pivotal in driving strategic initiatives to enhance customer acquisition, engagement, and retention through innovative digital and physical marketing channels. The ideal candidate will leverage their expertise in B2C marketing to develop and execute growth strategies for the Wink+ mobile app to enhance our commuter’s lifestyles and public transport experiences.

Responsibilities

• Lead pilot programs and innovation initiatives to test and scale new ideas.
• Develop and execute go-to-market strategies for new features and services.
• Manage end-to-end campaign execution, ensuring alignment with overall growth objectives.
• Oversee the content strategy and management for the Wink+ app, focusing on lifestyle and engagement.
• Identify and establish strategic partnerships to enhance the app’s value proposition and expand its user base.
• Collaborate closely with tech, product management, and internal stakeholders to align growth strategies with customer needs and business objectives.
• Plan and execute digital advertising campaigns across various platforms.
• Define, monitor and analyze data and metrices, providing actionable insights to achieve campaign ROI and overall growth objectives.
• Develop consumer and market insights and stay updated on industry trends, competitive landscape, and consumer behavior to drive innovation in growth strategies.

Qualifications & Work Experience

• Bachelor’s degree in Business Administration, Marketing, Transportation Management or a related field (Master’s degree preferred).
• Proven experience (8+ years) years of experience in B2C growth marketing, preferably within tech, transportation or related industries.

Skills

• Proven success in developing and executing B2C growth strategies that drive customer acquisition and retention.
• Strong analytical skills with proficiency in analysing data, market trends, user behaviour to inform decision-making.
• Expertise in managing multiple projects and campaigns simultaneously, ensuring timely execution and alignment with growth objectives.
• Experience in product marketing, digital marketing, and a focus on optimizing performance and ROI.
• Excellent communication and collaboration skills to work effectively across teams and with external stakeholders.
• Strategic thinker with a passion for innovation and continuous improvement in consumer-facing strategies.

BCS Group

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary

Deliver the IT infrastructure services strategies and manage Infrastructure related issues, which directly or indirectly impact business performance. This includes the evaluation, conceptualization, development, implementation, maintenance and support of IT infrastructure systems.

Be responsible for the achievement of short-term operational targets of the infrastructure division.

At least 10 years of financial institution experience required.

Key Responsibilities

• Candidate will be responsible to manage team members within BCS Tech IT services.
• This position is responsible for overseeing and managing BCS Tech IT systems and IT operational activities.
• The IT Tech Lead will oversee the strategic planning, procurement, implementation, security, protocols, and management of Information Technology solutions in use by BCS and the IT operational activities associated with them.
• This position required a person with strong technical, communication and interpersonal skills.
• Lead and provide technical leadership and guidance to the IT team.

Requirements

• Demonstrated leadership abilities and adeptness in creative problem-solving.
• In-depth knowledge of security, risk, and compliance frameworks, particularly within the financial services industry.
• At least 10 years of IT experience in administering on Windows, RHEL 7/8, Solaris, Database, Storage & backup.
• Knowledge on Application infrastructure/technical background, preferable knowledge in Banking Domain application, Open Systems and information security knowledge.
• Knowledge of ITIL framework and well versed with System design and architectures.
• Ability to lead technical initiatives in the organization.
• Able to manage audit and compliance independently.
• Exposure to Risk assessment and Risk management
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for other technology units.
• Working knowledge f monitoring and automation tools
• Security Remediation process (vulnerability assessment and patch management)

Job Description

• Oversee the transport operations for the client with the management of Bus Captains & Buses for the delivery of bus services.
• Work closely with account managers to liaise with client’s representatives for the coordination of daily operations, fulfilment of Service Level Agreements (SLA) and development of operational enhancement initiatives.
• Submit monthly reports to client and management, and weekly reports for P&M Department.
• Perform monthly rostering of resources and ensure sufficient resources for the upcoming month.
• Work with the Ops Control Centre (OCC) to ensure that the daily scheduling of trips closely matches the monthly roster, and all trip and service requirements are fulfilled.
• Ensure optimal utilization of resources as part of daily trip planning consideration for effective management of operating cost.
• Monitor daily performance of trips and measure fulfilment of KPIs including timeliness of bus arrivals/departures, headway, ridership, serviceability of buses and cleanliness of buses
• Conduct regular analysis of trip performance data to refine the schedule for further optimization of resources.
• Develop and maintain incident and crisis management plans for identified contingency scenarios to ensure that procedures are established and rehearsed regularly to prepare for these contingencies.
• Communicate, enforce and ensure adherence to company SOPs and Ops Instructions.
• Develop risk management plan and apply mitigation measures to ensure safe operations.
• Inculcate strong safety culture at the Site and ensure that BCs develop a strong sense of safety instincts with regular reminders and training on safe driving practices.
• Inculcate strong service-orientation amongst BCs to delivery of service excellence
• Manage Site leadership team comprising Deputy Site Leader, Bus Captain Supervisors and Bus Captain
• In-Charge to ensure effective management of Bus Captains including driving performance as well compliance to driving, safety and service standards.
• Manage the morale, attendance and discipline of Bus Captains

Requirement

• Prior experience in operations handling such as mobility sectors, will be advantage
• Take ownership of operations
• Good interpersonal and networking skill
• Good communication skills (verbal and written)
• Proficiency in MS Office to prepare reports
• Able to thrive in a fast-paced environment

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for Middleware Specialist / Lead to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Manage assigned module activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to module schedules to ensure achievement to overall project completion deadline.
• Manage the module scope in consultation with PM/PD
• Establish module milestones and module deliverables in consultation with PM/PD
• Draft and Review project/module documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimise rework.
• Manage the module implementation and schedules within allocated budget and deadline
• Escalate and discuss module overrun issues, scope creep, integration issues, resource requirements with PM/PD
• Work with vendor support to diagnose and rectify technical problems.
• Manage expectation on handover process to maintenance team

Team Management

• Manage, oversee and control the efficiency of the day-to-day technical operation of assigned maintenance projects
• Supporting PM in running the team including covering in absence and ensuring standards of care are maintained
• Lead the management of all incidents and problems to identify the root cause and implement workarounds or resolutions to bring the incidents and problems to a satisfactory closure
• Leading the technical team members to ensure that all delegate tasks proceeding according to schedule and requirement
• Provide the technical team with accurate information about priorities as well as details about assigned tasks
• Providing technical coaching

Client Management

• Build relationships with customer representative. Identify areas where we can value add and support them beyond responsibility

• Negotiate with customer representative on change request effort, schedules and prioritize changes based on business needs

• Clear and open communication with customer representative on project issues include incidents management or clarifications

A little about you

• Must have experience with IBM MQ.
• Must have experience in at least 1 SDLC project.
• Experience in Unix or Linux is advantageous.
• At least 5 years of software /application development experience
• Degree in Information Systems, Computer Science, or Engineering
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Proficient in written and spoken English
• Only Singaporeans need apply

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realize business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerize the civil service sector and integrate IT into its public services.

The Operations Lead is required to manage daily operations of Project’s Service Portal to ensure that the quality of services is maintained and that the agreed service availability and performance are met. In addition, ensure that the project is delivered on time, to budget and required quality standard based on the SLA. It is also important to build and maintain relationships with stakeholders and team. On top of managing and allocating resources in an efficient manner.

Operations Management

• Manage, oversee, and control the efficiency of Project Service Portal operations, and to communicate the relevant SLAs, processes, and procedures.
• Perform Trend Analysis on incident and problem records including alerts and alarms from the Monitoring System and recommend on corrective and preventive actions.
• Perform impact analysis to determine the severity level of an incident or problem, lead investigation and diagnosis to identify the root cause, review possible workarounds or resolutions and bring them to a satisfactory closure.
• Perform escalation to vendor (Project’s Service Portal) on the incident or problem, if required and track the response.
• Identify, isolate, resolve, escalate and close incident/problem ticket according to Project’s Service Portal all Incident/Problem Management Process.
• Perform daily system health check.
• Generate operation reports.
• Submission of reports to government agency

Service Delivery

• Service Delivery Management - To ensure that services are delivered within the contractual obligations. To identify performance issues and take ownership for the development, implementation and communication of service improvement plans
• Develop and implement appropriate service improvement plan for any major service issues in conjunction with the service delivery owners
• Track and report on SLAs to meet contractual obligations. Where appropriate SLA’s are renegotiated to meet either the client or NCS’s requirements
• Ensure reports are compiled and completed within the SLA’s and reviewed in the Service Review Meetings.
• Develop, manage and maintain each of the client contracts. SLA’s, schedules and cost are updated as appropriate over the lifetime of the contract
• Resolve and manage escalations in line with the client/NCS’s expectations. The appropriate business unit managers are involved and incident reports are provided on a timely manner.
• Gain awareness of key account influencers and recommend appropriate strategies to ensure effective relationships are held at all levels within the client environment
• Contract Management - Develop, manage and maintain the client contracts in conjunction with other key stakeholders within NCS to ensure integrity, accuracy and up-to-date status of contracts based on supported inventory

Requirements

· 2-3 years as a Team Lead /Service Delivery Executive /Manager/Customer Success Manager

· Proficient in ITSM tools

· Good customer management experience

· Excellent written, oral and presentation skills

· Certification in IT Service Management and/or ITIL (v4)

· Coding / apps development skillsets will be an added advantage

Job Description

We are looking for an experienced and qualified Senior Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment.

• Check freshness of food and ingredients
• Supervise and coordinate activities of cooks and other food preparation workers
• Develop recipes and determine how to present the food
• Plan menus and ensure uniform serving sizes and quality of meals
• Inspect supplies, equipment, and work areas for cleanliness and functionality
• Control and direct the food preparation process and any other relative activities
• Construct menus with new or existing culinary creations ensuring the variety and quality of the servings
• Approve and “polish” dishes before they reach the customer
• Plan orders of equipment or ingredients according to identified shortages

Requirements

• Proven min 2 years to 5 years experience as a chef
• Exceptional proven ability of kitchen management
• Ability in dividing responsibilities and monitoring progress
• Outstanding communication and leadership skills
• Up-to-date with culinary trends and optimized kitchen processes

Essential Duties & Responsibilities:

• Oversee day-to-day team operation and performance primarily related to Accounts Receivable and Order Review as part of the Order to Cash process
• Do regular performance evaluation
• Meet team goals and KPIs.
• Create a healthy and motivating work environment and atmosphere.
• Maintain good and close working relationship with internal stakeholders (eg. Order Management team, sales team, logistics team, services team, commercial team) and external customers
• Monitor team and Perform month end closing activities and reporting such as AR revaluation and preparing accounts reconciliations
• Provide support for annual audit and SOX compliance (eg. Extraction of audit samples, supporting documents, etc)
• Liaise with auditors and prepare audit schedules for annual audit and SOX compliance
• Assist with streamlining and improving the Order to Cash process, identifying areas of improvement
• Any other duties as assigned by supervisor

Qualifications Include:

• Preferably with 2-3 years of relevant Accounting experience
• Degree in Accounting or relevant
• 1-2 years of experience as a Team Leader or similar role is a plus
• Experience in Credit Review and Collections background would be beneficial
• Experience in D365 or similar systems
• Proactive behavior and with eye for detail and accuracy
• Good time-management and problem solving skills
• Good interpersonal and communication skills, with a positive learning attitude
• Proficiency in MS Excel and familiar with ERP system
• Good written and spoken English communication skills
• Must be a team player