Total 124 product specialist job vacancies in Others category in SINGAPORE, North East

This opportunity is ideal for the candidate who is looking to work with the top 1% billing client. As a key member of the team, you are highly collaborative, a self-starter, with strong problem-solving ability. Your track record speaks of you as a strategic operator who can get things done timely on brief and on budget.  You are organised, responsible and can work in an agile manner to meet the needs of fast-moving clients.

Key Responsibilities:

PROJECT DEVELOPMENT

• Strategise and ideate content led solutions proactively and in response to brief with the wider team. Work with teams to define best-in-class work quality and empower them to deliver in a way that exceeds our client’s expectations and monitor the overall perception of quality and reporting.
• Be responsible for inciting new briefs across existing and new clients.
• Identify causes and make recommendations to account leadership on how to improve ways of working.

PROJECT MANAGEMENT

• Responsible for the deliverables on assigned projects including brief response, briefing of the project to the third-party partners and client team management through the project to completion at highest level of quality.
• Ensure project revenue are up to date, from quotation to billing.

CONTENT EXPERTISE

• Knowledge of all aspects of our solutions across Insights, Strategy & Consulting, Content Creative & Production, Content Partnerships and Publishing & Distribution and how they apply across all aspects of the consumer journey.
• Continuous development and learning in and around the content space to advise and educate internal and external stakeholders.
• Understand how content is integrated into a media strategy and possess an understanding of social media data and landscape.
• Understand how brand and creative executions are developed into content led solutions and how they deliver on a client’s business objectives.
• Support team to develop case studies at the completion of each project.

Job Description: Senior Avaya Platform Specialist with Network and Security Expertise

Position Overview:

We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security. With 18 years of expertise, the ideal candidate will lead the design, deployment, maintenance, and security of Avaya communication systems, ensuring seamless integration with the organization's network infrastructure while safeguarding communication systems from potential threats.

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Key Roles and Responsibilities

1. Leadership and Strategic Oversight:

Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.

Oversee the integration of Avaya systems with complex network infrastructures.

Provide expert guidance on telecommunication strategies, network architecture, and security best practices.

2. Advanced System Administration:

Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.

Oversee system upgrades, patches, and lifecycle management to ensure performance and reliability.

Design and manage complex call flows, IVR systems, and SIP trunking solutions.

3. Network and Security Integration:

Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.

Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.

Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.

4. Troubleshooting and Incident Management:

Lead the resolution of complex system and network issues, conducting root cause analysis and applying preventive measures.

Act as the primary escalation point for Avaya-related incidents and outages.

Partner with vendors and service providers for advanced troubleshooting and support.

5. Project Management:

Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.

Manage project timelines, budgets, and resources while ensuring high-quality delivery.

Collaborate with cross-functional teams for seamless project execution.

6. Optimization and Performance Tuning:

Monitor system and network performance, identifying and addressing bottlenecks.

Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.

Develop and implement disaster recovery and business continuity plans for Avaya systems.

7. Compliance and Documentation:

Ensure Avaya platforms adhere to industry regulations (e.g., PCI-DSS, HIPAA).

Maintain detailed documentation of system architecture, configurations, and security protocols.

Develop user-friendly guides, SOPs, and training material for technical teams and end-users.

8. Mentoring and Knowledge Sharing:

Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.

Conduct technical workshops and knowledge-sharing sessions to upskill the team.

Stay updated on emerging Avaya technologies, network advancements, and security trends.

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Required Skills and Qualifications

Technical Expertise:

Mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).

In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.

Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).

Expertise in VoIP technologies, QoS, and bandwidth management.

Certifications (Preferred):

Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS).

Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking.

Security certifications such as CISSP, CEH, or CompTIA Security+.

Job Responsibilities:

1. Project Coordination & Follow-Up

· Track and monitor the progress of all business development projects, coordinating with relevant teams to ensure timely updates and adherence to project milestones.

· Serve as a liaison between the Business Development Director and various teams, facilitating clear communication and efficient project management.

· Maintain comprehensive project documentation, including progress reports, key actions, & timelines.

· Proactively follow up on outstanding tasks, holding team members accountable for deliverables to maintain momentum across projects.

2. Communication & Stakeholder Engagement

· Effectively communicate project updates, instructions, and feedback from the Business Development Director to the team, ensuring prompt action and clarity.

· Support relationship management with internal and external stakeholders by facilitating smooth, professional, and effective communication.

3. Operational & Administrative Support

· Provide administrative support on various business development activities, including preparing documents, managing data, and conducting necessary research.

· Coordinate travel arrangements, event logistics, and other operational needs for the Business Development Director.

· Manage ad-hoc requests and special projects as needed to support the productivity and efficiency of Rigel Technologies’ Business Development team.

4. Calendar /Whatsapp & Email Management

· Oversee and manage the Business Development Director’s calendar, arranging meetings, appointments, and coordinating schedules to avoid conflicts.

· Prioritize meeting requests based on strategic importance, project deadlines, and stakeholder needs.

· Prepare necessary materials for meetings, ensuring the Director is well-informed on objectives and relevant discussion points.

Manage WhatsApp chat and email

Job Requirements:

· Bachelor’s degree in Business, Marketing, or a related field.

· Ability to manage multiple projects, track progress, and ensure adherence to timelines and milestones.

· Excellent verbal and written communication to liaise effectively between teams and stakeholders.

· Experience in building and maintaining professional relationships with both internal and external stakeholders.

· Proficiency in managing administrative tasks such as document preparation, data management, and research.

· Experience managing senior management calendars, prioritizing meetings, and coordinating schedules.

· Ability to handle email and communication tools (e.g., WhatsApp) efficiently, prioritizing messages based on urgency.

· Strong knowledge of Microsoft Office

Exceptional organizational skills, with the ability to manage time effectively and maintain accuracy across tasks.

Join Control Risks as a Regional Threat Intelligence Specialist supporting a Fortune 500 technology client! The Regional Threat Intelligence Specialist will work within the Global Security Intelligence function, supporting the collection, analysis, and dissemination of threat intelligence to stakeholders across the organization. This position will focus on a specific region, providing in-depth analysis and assessments of regional threats and trends, as well as actionable recommendations to mitigate risks. The Regional Threat Intelligence Specialist will be a key contributor to the development and maintenance of the organization's threat intelligence program.

Role tasks and responsibilities:

• Provide daily threat monitoring analysis to the client through monitoring of OSINT resources as it relates to the client’s data centers. 
• Identify, monitor, research, analyze and provide warnings regarding emerging threats and trends worldwide that may impact the client’s security planning and potentially impact the stability of its operations.
• Serve as a center point for the collection of information necessary for the analysis of the client’s security incident reports and suspicious activity logs on a global basis. 
• Produce well-informed, concise and relevant briefings/presentations tailored to varied stakeholders and business needs. 
• Perform content and copy editing on threat monitoring and intelligence analysis products.  

• Bachelor’s Degree with 3-5 years of experience in threat intelligence and intelligence gathering.
• Superior writing skills with a keen attention to detail. Strong written and verbal interpersonal and communication skills.
• Demonstrated knowledge of security analysis and risk assessments for physical security or security operations and planning.
• Superior research and Open-Source Intelligence (OSINT) skills. Quick-thinking and responsive during crisis events.
• Familiarity with or ability to quickly become expert in Seerist platform.
• Willingness to travel to locations in the APAC region.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and Lead Proof of Value (PoV) projects for prospective customers based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization 
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers  build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape 
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Assist account solutions consultants to respond effectively to RFIs/RFPs while serving as the main technical point of contact for Cortex
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

Your Career

As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer’s cybersecurity partner.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

. Driver to be familiar with all Singapore roads.

. Able to plan the routes at the beginning of the day.

. Housekeeping of vehicle after every work shift to ensure the vehicle is kept clean and in good condition for use the following work shift.

. Accept day/night shifts.

. Required to work on weekends.

. Need unload the goods, Must be physically strong

. Valid driver's license.

. Clean driving record.

. Special licenses may be required to operate certain vehicles.

. Experience may be required or preferred.

. Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.

. Strong time management and customer service skills.

. Ability to walk, drive, lift, and carry heavy items for extended periods.

. Attention to detail.

. More than 4 years of driving experience

Responsibilities:

· Proven experience as Supervisor or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Deliver exceptional customer service and motivate the staff the do the same.· Organize and supervise shifts, train new staff

Requirements

· Minimum of 5 years experience

· Good team player with good communication skills

· Excellent interpersonal skills

· Capable to work under pressure

· Overnight shifts are required on a rotational basis

Driver Responsibilities:

· Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

· Assisting with loading and unloading items from vehicles.

· Providing excellent customer service, answering questions, and handling complaints from clients.

· Adhering to assigned routes and following time schedules.

· Abiding by all transportation laws and maintaining a safe driving record.

Requirements:

· Valid driver's license,and at least 4 years of drving experience

· Clean driving record.

· Special licenses may be required to operate certain vehicles.

· Experience may be required or preferred.

· Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.

· Strong time management and customer service skills.

· Ability to walk, drive, lift, and carry heavy items for extended periods.

· Attention to detail.

• Managing the workflow of their employees, creating team schedules and delegating tasks
• Assessing the work performance of their employees and identifying areas that need improvement
• Ensuring that business goals, deadlines and performance standards are met
• Training and onboarding new hires to make sure they understand their roles
• Setting goals for workers and making sure they comply with the company’s plans and vision
• Motivate, coach and develop team members.
• Communication and interpersonal skills
• Able to work start job from 4am

Requirements:

• Proficient in MS Office and Excel.
• More than 5 years of management experience
• Ability to work in a cleanroom environment.
• Analytical and Strong problem solving skills.
• Self-motivated and able to work independently.

Driver to be familiar with all Singapore roads.

Able to plan the routes at the beginning of the day.

Housekeeping of vehicle after every work shift to ensure the vehicle is kept clean and in good condition for use the following work shift.

Accept day/night shifts.

Required to work on weekends.

Need unload the goods, Must be physically strong.

six years of driving experience required

Requirements

· Proven experience as Supervisor or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Able to work start job from 4am

· Must work on weekends/PH.

. More than five years of management experience

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Enforce strict safety guidelines and company standards

Job Description

Job Responsibilities

• Provide day-to-day technical support to in-house company users (including regional offices)
• Manage servers, networks (LAN, WAN, VLANs and Wireless), computers, routers, switches, firewalls, CCTV, door access, software deployment, security updates and patches.
• Manage system and network security.
• Assist in IT requirements for onboarding and off-boarding of all employees.
• Provide professional recommendations for upgrades or modifications to IT systems.
• Manage IT inventory in store.
• Manage software license and domain renewals.
• Other ad-hoc duties as assigned from time to time.

Job Requirements

• Minimum Diploma in Computer Science / Information Technology or related field.
• Minimum 2 years of relevant working experience.
• Proficient in Microsoft Windows (10/11/Server), VMware vSphere.
• Technically inclined and hands-on, keen to pick up new technology and skillsets.
• Knowledge of the SAP B1 system is advantageous but not a must.
• Knowledge or past experience in IoT implementation would be advantageous but not a must.
• Able to communicate effectively.
• Good attention to detail and ability to multitask.
• Candidate with strong leadership skills, effective communication abilities, and relevant experience can be considered for the manager role.

• Production: Overseeing production activities, planning schedules, and ensuring products are delivered on time
• Quality: Monitoring production processes to ensure quality standards are met, and making adjustments as needed
• Safety: Implementing and enforcing safety protocols, and ensuring compliance with health and environmental regulations
• Staff: Supervising and training production workers, providing feedback, and evaluating performance
• Compliance: Ensuring compliance with company policies and regulatory requirements
• Efficiency: Analyzing production data to identify areas for improvement, and implementing strategies to increase efficiency
• Inventory: Maintaining inventory levels of raw materials and finished products
• Collaboration: Working with other departments, such as engineering and logistics, to coordinate production activities
• Reports: Preparing and reviewing operational reports and schedules

Driver to be familiar with all Singapore roads.

Able to plan the routes at the beginning of the day.

Housekeeping of vehicle after every work shift to ensure the vehicle is kept clean and in good condition for use the following work shift.

Accept day/night shifts.

Required to work on weekends.

Need unload the goods, Must be physically strong.

About ASUS

AICS is part of ASUS, a multinational company known for the world’s best motherboards, PCs, monitors, graphics cards and routers. Along with an expanding range of superior gaming, content-creation and AIoT solutions, ASUS leads the industry through cutting-edge design and innovations made to create the most ubiquitous, intelligent, heartfelt and joyful smart life for everyone. With a global workforce that includes more than 5,000 R&D professionals, ASUS is driven to become the world’s most admired innovative leading technology enterprise.

About AICS

We’re on a mission to transform scattered medical data into collaborative knowledge for better patient care. We solve problems that help healthcare organizations provide safer and more efficient care. We transform outdated clinical information systems with new technologies and build applications, Hospital Information SaaS platform and AI SaaS assisting clinicians in smarter care delivery We are on a promising edge of medical AI with successful partnership with healthcare providers in Singapore and Taiwan. AICS is a startup environment with excellent career development opportunities, and we invite you to join the journey to transform healthcare delivery through technological advancement.

At AICS, you will:

• Work with a world-class engineering team.
• Build and support a product with machine learning truly at its core.
• Build a user-driven, data-driven, and domain-driven product with tangible business impacts.
• Bring value to the healthcare system, and work with large medical enterprises.
• Develop different skill sets and push boundaries in a dynamic start-up-like environment.

Responsibilities:

• Provide on-site leadership for the project team by building and motivating multidisciplinary team members to meet project goals, adhering to their responsibilities and project milestones.
• Work with and inspire our world-class engineering team with excellent product vision, long-term product roadmap, and short-term milestone delivery.
• Define and analyze metrics that will drive product and feature development.
• Identify and decompose complex business problems, clarify users’ needs, and develop the requirements into well-defined features, software requirement documents, and business logic.
• Ensure all development processes and deliveries are compliant with information security and privacy regulations.
• Identify new business opportunities based on the existing technology platform and near-term development capabilities, and build products to support these opportunities.

Qualifications:

• A strong leader. Result-driven, detail-oriented, data-obsessed, and highly organized. Be able to wear different hats and handle uncertainties.
• A strong communicator capable of leading in customer-facing scenarios.
• Willing to make extra efforts and learn new domain knowledge, especially in the medical industry.
• You have 6+ years as a product manager or similar role (e.g., project manager).
• You have worked at top tech companies or well-funded startups.
• Degree in engineering, computer science, or medical-related domains.

Preferred Qualifications:

• Academic or industrial experience in the healthcare industry.
• Having been part of a team working with modern machine learning infrastructure.

Description

• Design and develop ETL processes using Informatica PowerCenter.
• Collaborate with data architects and business analysts to understand data requirements and translate them into technical specifications.
• Extract data from various sources (e.g., databases, flat files, APIs) and transform it to meet business needs.
• Load data into data warehouses and ensure data integrity and accuracy.
• Optimize ETL processes for performance and scalability.
• Monitor ETL workflows and troubleshoot issues as they arise.
• Create and maintain documentation for ETL processes, data models, and system architectures.
• Participate in code reviews and provide feedback to team members.
• Stay updated with industry trends and best practices in ETL development and data integration.

Requirements

• Proven experience as an ETL Developer, with a strong focus on Informatica.
• In-depth knowledge of SQL and database concepts.
• Experience with data warehousing concepts and methodologies.
• Familiarity with other ETL tools and technologies is a plus.

Description:

• Design and develop ETL processes using Informatica PowerCenter.

• Collaborate with data architects and business analysts to understand data requirements and translate them into technical specifications.

• Extract data from various sources (e.g., databases, flat files, APIs) and transform it to meet business needs.

• Load data into data warehouses and ensure data integrity and accuracy.

• Optimize ETL processes for performance and scalability.

• Monitor ETL workflows and troubleshoot issues as they arise.

• Create and maintain documentation for ETL processes, data models, and system architectures.

• Participate in code reviews and provide feedback to team members.

• Stay updated with industry trends and best practices in ETL development and data integration.

Requirements:

• Proven experience as an ETL Developer, with a strong focus on Informatica.

• In-depth knowledge of SQL and database concepts.

• Experience with data warehousing concepts and methodologies.

• Familiarity with other ETL tools and technologies is a plus.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi's Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Client Onboarding Operations Specialist - Hybrid (Internal Job Title: Client Onboard Intmd Analyst– C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible for documentation review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all Client Data Maintenance functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account maintenance processes including oversight of volume allocation, day-end checks, updating of internal processes and checklists as well as delivery of high quality service to internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Establishes and maintains close working relationship with stakeholders and within team to facilitate an open and direct communication of issues, needs and queries such that these may be responded to in an efficient, prompt and professional manner.
• Embarks on continuous on the job training for end-to-end product knowledge.
• Understands client requirements and implement them correctly.
• Monitors customer satisfaction and service level and drive process changes.
• Provides innovative solutions to clients.
• Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 4-6 years of experience in Client Onboarding/Client Data Maintenance focusing on Documentation Review and Static Data set-up.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment.
• Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in Microsoft Office Applications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations.
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

We have a fantastic opportunity for a People Operations Excellence Specialist to join our People Operations Team. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues. This people-focused function allows for improved communication, quick response rates, clear processes, and accurate data. In short, the People Operations Excellence team ensures a seamless end to end colleague experience.

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Processing transactional elements of employee lifecycle 
• Developing and maintaining positive relationships with local colleagues and centres of excellence​ 
• Proactively engage and embed with stakeholders across the People Team and aligned business area 
• Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements

The Oracle PaaS Integration Specialist will be responsible for designing, developing, and maintaining integration solutions using Oracle Data Integrator (ODI) and Oracle Integration Cloud (OIC). The role requires deep technical expertise in Oracle SQL/PLSQL and experience with various Oracle PaaS (Platform as a Service) technologies.

Key Responsibilities:

• Design, develop, and implement integration solutions using Oracle Data Integrator (ODI) to support business applications and processes.
• Develop, maintain, and optimize Oracle SQL/PLSQL scripts for data integration and transformation tasks.
• Work with Oracle Integration Cloud (OIC) to design integration flows between Oracle and non-Oracle systems.
• Collaborate with business and IT stakeholders to understand requirements and translate them into effective integration solutions.
• Ensure best practices are followed for design, development, and deployment of integration solutions, with a focus on security, scalability, and performance.
• Troubleshoot and resolve integration issues across various Oracle PaaS solutions.
• Provide technical guidance and expertise to other teams involved in Oracle PaaS integration projects.
• Optional: Work with Visual Builder Cloud Service (VBCS) for low-code application development and integration purposes.
• Optional: Develop and manage reports using BIP/OTBI for enhanced reporting capabilities within the Oracle ecosystem.

Mandatory:

• Oracle Data Integrator (ODI): Strong experience in ODI for data integration, ETL, and transformation tasks.
• Oracle SQL/PLSQL: Expertise in writing complex queries, stored procedures, triggers, and database performance optimization.
• Oracle Integration Cloud (OIC): Proficient in building and managing integrations between on-premise and cloud-based applications using OIC.

Good to Have:

• Visual Builder Cloud Service (VBCS): Experience with low-code application development and UI design.
• BI Publisher (BIP) / Oracle Transactional Business Intelligence (OTBI): Experience with developing reports and analytics using Oracle reporting tools.

JOB PURPOSE:

The Asset will report to the Senior Product Marketing Manager – Asset and is responsible to ensure the optimum management of regional inventory levels for a given product portfolio in order to meet the requirements of sales for a given business unit, while managing business risk and reducing any excess/bad inventory. The role interfaces extensively with suppliers in order to validate lead times and /or specific stock. Building and maintaining supplier relationships will also be an integral part of this role.

PRINCIPAL ACCOUNTABILITIES:

Maintain / increase good inventory turns and reduce XB inventory. Prompt buy placement and consistence PBO review.

JOB CONTENT:

• Daily purchases through IMS- Inventory Management System, either local suppliers purchases or global transfers from Memphis or UK
• Purchase backorder review – to monitor the inflow of product PBO in order to maximize assets via Inventory Management System.
• Coordinate stocking packages with Product Marketing.
• Profile inventory (common bond, customer specific, NCNR)
• Coordinate programs to decrease bad and excess inventory
• 6. Resolve pricing discrepancies with marketing / suppliers.
• Resolve receiving discrepancies with APDC / marketing.
• Resolve rejected transfers with Corporate or UK.
• Ensure proper management of RTV quality issues with suppliers
• Coordinate with Marketer and Senior Product Manager- Asset on stock rotation quantity and amount and arrange returns with APDC and RMA department.
• Ensure prompt release of purchase order to supplier.
• Ensure relevant documents are in place prior to buy related to CUSPEC / NCNR parts.
• Ensure all requirements are meet / fulfilled according to Asset Buy Process SOP
• Ensure PBO fulfillment is meet – e.g. POP budget
• Meet management set quarterly inventory / PBO target.
• Provide guidance to MSR- Marketing Support Representative.
• Weekly review with Senior Product Manager- Asset on Inventory / PBO and all Asset related issue.

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

• A minimum of a GCE ‘O’ Level or equivalent

EXPERIENCE

• A minimum of 1 year of experience in purchasing or similar capacity is preferred.
• Candidate with no experience are welcome to apply.

Role & Job Purpose

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base.

As a Knowledge Management Specialist, you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations. 

You will utilise your domain expertise and your outstanding capability to create excellent knowledge base articles by following the end-to-end knowledge management lifecycle, mapping and documenting workflows of your given domain (product, currency, or operational area), as well as keeping them up to date; this way contributing to a centralised, easy-to-use knowledge base and an overall better experience for both internal and external customers. 

You will support your lead in the implementation of the Knowledge Management Strategy and Framework. You will provide support to your peers by performing quality checks and proofreading content prior to publishing to internal or external customers. You will act as an ambassador for the Knowledge Management strategy and framework, as well as contribute to building a knowledge sharing culture at Wise. You will lead meetings with stakeholders in operational teams and other servicing teams, sharing with them the KM projects and initiatives you are driving.   

As a Knowledge Management Specialist you will have the opportunity to learn about industry best practices in the field of Knowledge Management, project management, technical writing, process mapping, article design, building standard operating procedures (SOPs) and contributing to their implementation. 

Responsibilities

• Follow and execute on the Knowledge Management Lifecycle (E2E processes) for discovering, capturing, storing, sharing, applying and reviewing knowledge and information across the assigned domain (product or operational team)

• Convert implicit/tacit knowledge to explicit knowledge based on the KM E2E processes

• Identify embedded knowledge and information throughout the organisation, continuously improve it by eliminating outdated processes and establishing new procedures

• Promote knowledge and information sharing

• Lead Knowledge Management Specialist interviews and participate in Knowledge Management Lead interviews

• Serve as a subject matter expert to connect people with the relevant information, resources and knowledge holders in response to requests for information

• Participate and execute on monthly KM review cycles and daily rotation activities

• Document all project related tasks in the KM Jira board and meet deadlines while actively participating in and meaningfully contributing to sprint meetings, stand-ups, opening & closing ceremonies and project related meetings 

• Proactively identify and reach out to knowledge holders and SMEs

• Keep knowledge base articles, FAQ content, Quick replies/Admin emails up to date by regularly reviewing the content and design to ensure consistently delivering high quality standards

• Support meeting KM Operational Level Agreements

• Drive  KM initiatives and projects on the product and regional level

• Provide proofreading on all KM content prior to publishing

• Perform quality checks on knowledge base articles, FAQ content and Quick replies/Admin emails

• Identify knowledge transfer mechanisms and collaborate with the operational training teams on transferring knowledge and information to the relevant audience

• Collaborate with the QA team on reducing critical errors through driving impactful projects on the product or regional level

• Responsible for tailoring and improving the KM E2E, its operating procedures and design templates for new content creation

• Understand and build success criteria for your projects by building on  the Application process thus driving data-based decisions to increase efficiency in operational teams

• Create SOPs for the KM team and document them in the KM handbook

1. Office and Administration

• Manage all general office matters.
  • First contact answering incoming office calls, screening and re-directing phone calls.
  • Greets visitors and directs them to appropriate people/meeting room.
  • Organize outgoing mail, courier services and business cards.
  • Ordering/purchasing office and pantry supplies for Sales office.
  • Managing service providers – Cleaning company
  • Update of notice board at Sales office as required.
  • Collection and distribution of incoming mails.
  • Circulate correspondence from landlord/travel agent to appropriate people.
  • Support the Customer Service team in all aspects of administration – filing and record keeping.
• Assists with office errands and overseas departments with local errands when required.

2. Facilities Management (Sales office)

• Keeps a record of all utilities maintenance contracts and arranges for renewal upon expiry; sources and compares the market rate, provides quotations for review and approval.
• Attends to the annual renewal of mandatory facilities licenses in a timely manner.
• Attends briefing sessions organized by landlord relating to building. upgrades/renovation projects.
• Coordinates participation in the Fire Drill organized by the landlord and Singapore Civil Defense Force.   
• Maintains office/pantry utilities and organizes service/repair when required.

3. HSE (Health, Safety and Environment) – Site Coordinator for Sales office

• Assist in the implementation and management of all HSE policies.
• Management of visitor policy.
• Monthly HSE report; Quarterly housekeeping inspection.
• HSE audit and meeting.
• Management of the Security system.

4. Marketing Support

• Supports the APAC Marketing department in all aspects of commercial administration and activities
• Collaborate with Marketing Team to deliver marketing campaigns, including digital initiatives and internal communications
• Assist with the planning and execution of marketing events including physician education programs, conferences, symposia, and internal facing events. Responsibilities include but are not limited to:
  • Travel, hotel and venue reservations
  • Event coordination and on-site support, if required
  • Attendee communication and preparing related materials
  • Contact with partner vendors and suppliers
  • Speaker contract preparation
  • Event administration, invoicing and payments
• Maintains administration of budgets and expenses for the APAC region
• Manages timeline and schedules for projects, collaborate with internal stakeholders to ensure timely execution
• Coordinate production and distribution of marketing collaterals for APAC region
• Assist with other ad-hoc projects as required.
• Proactively identifies new opportunities to enhance marketing efforts and improve operational efficiency
• Duties assigned by the Office Manager.
• Undergo all formal Training Events as may be Directed from time-to-time.
• Observe and Comply with all Sirtex Corporate Policies.
• Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements.
• Work within, and ensure adherence to Health, Safety and Environment Management System procedures, instructions and other requirements.

Primary Objective:

• To achieve revenue target and new client acquisition targets for Universal Life and Insurance.
• To monitor clients’ policy summary and recommend diversification to meet clients’ financial needs
• To provide innovative product solutions to address customers' retirement planning, savings and financial protection needs and be a key person for long term sustainability
• To strengthen long-term relationships with our customers by providing excellent customer service

Key Responsibilities:

Client Acquisition

• Secure joint appointment with RMs and increase conversion rate of Universal Life and Insurance products to achieve revenue and new client acquisition targets.
• Acquire new retail clients through developing professional relationships
• Maintain sales standards and robust advisory of Universal Life and Insurance products, in accordance to SLA agreement with business partner.

Client Servicing

• Perform client needs analysis
• Provide clients with advisory on Universal Life and Insurance products towards holistic portfolio management
• Establish an advisory process which RMs can tap on while they are on the go, to facilitate their sales call with clients.
• Conduct joint appointment and visitation with RHB clients                              
• Perform ongoing servicing of client accounts and identify any potential opportunities with extending banking services.

Working with Internal Partners

• Deepen relationship with partners for wider support and marketing fund to achieve departmental goals.
• Work closely with Insurance partners and Commercial banking to deepen cross-sell ratio and cross unit collaboration
• Train and coach sales staff to ensure high level of competency & productivity in insurance.