Total 1,876 programme director job vacancies in Others category in Singapore

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

Job Description

.Provides strategic leadership and technical, operational, financial and managerial leadership for successful implementation of projects.

· Makes sure projects are aligned with overall strategic goals and objectives of the organization and, if not, revises plan to make them so

· Oversees all project implementation related to project management, including monitoring and reporting, financials transactions, execution of project plans and performance

· Selects and manages the training of project teams, assigning clear roles and responsibilities, providing effective supervision and managing performance.

· Ensures projects deliver specified results and meet quality expectations

· Creates and manages project budgets

· Regularly updates clients, stakeholders and executives with reports on the progress and performance of projects

· Identify and mitigate project risk to avoid delays and cost overruns

· Follow all regulations related to projects and ensure they’re in compliance

· Guides individual project managers across a portfolio of projects

· Other ad-hoc duties as per assigned

Job Requirements

• Minimum degree preferred in a relevant field from an accredited university
• Project management certification preferred
• At least 10 years of experience in a leadership position managing more than one project
• Experience managing, designing, implementing and evaluating multiple projects
• Technical proficiency with industry software and project management software
• Demonstrated interpersonal, management and communication skills
• Strong oral and written skills
• Willing to travel overseas
• Singaporeans/ PR or those holding relevant residence status may apply.

ONLY FOR SINGAPOREANS/PR & MALAYSIAN

Main Responsibilities:

• Prospect, identify, and generate leads

• Conduct effective sales presentations and product demonstrations to potential clients

• Collaborate with stakeholders to develop and implement effective sales strategies and campaigns to increase market penetration and achieve sales targets

• Build and maintain strong relationships with prospective clients

• Negotiate and close sales deals, ensuring a win-win outcome for both the client and the company

• Collaborate with the implementation and support teams to ensure a smooth transition for clients from the sales phase to the implementation phase

• Meet and exceed monthly and quarterly sales targets and contribute to the overall revenue growth of the company

Requirements:

• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

• Proven track record of achieving sales targets

• At least Diploma in any field and 2 years of relevant working sales experience

• Prior sales experience construction

• Experienced in overseeing junior staffs/lead a team

Overview of the Job

Mindshare is an agency of GroupM, the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an Associate Performance Director to join us.

In this role, you will manage the day to day operations of the centralized search buys and work with regional and global teams. We are looking for a digital professional with 6+ years of experience. Experience in Tech B2B is a plus.

3 best things about the job:

1. Exposure to a true global network.
2. Working across one of the prestigious tech client with varying objectives across a mix of brand campaigns and performance business units.
3. Working truly as a regional hub- managing more than 15 markets from Singapore.

Measures of success –

In three months:

• Understand client’s business goals and marketing objectives and understand the role SEM plays to drive their business forward.
• Great understanding of best practices and audit process to deliver best in class campaigns.

In six months:

• Optimizing the campaigns and showing true business impact via media.
• Continually building test and learn frameworks across all SEM campaigns, ensuring tests reach significance where possible and learnings / next steps are communicated to clients.
• Strong relationship with your team and senior stakeholders across the business
• Strong relationship with SEM reps across key partners
• Contributing to campaign performance to drive continued efficiencies across all campaigns

In 12 months:

• Continually building test and learn frameworks across all SEM campaigns, ensuring tests reach significance where possible and learnings / next steps are communicated to clients.

Responsibilities of the role:

• Manage the day to day operations of the centralized search buys and work with regional and global teams.
• Key point of contact with Google, Naver and Yahoo teams – driving strategic relationship and driving value adds for the regional clients.
• Coordination and collaboration with other squad teams to drive integrated insights.
• Ongoing client servicing including but not limited to optimisation and campaign progress, prompt response to client and internal questions related to paid campaigns.
• Ongoing SEM strategy development and implementation.
• Working with the analytics team to drive deeper insights and create custom views and reports for senior stakeholders.

What you will need:

• Preferably has regional experience and understands markets.
• Experience in a digital marketing role with a focus on SEM
• Google Ads Search & Google Ads Fundamentals Certification
• Experience in running high-volume campaigns across Google Ads with a Strategic mindset to building and deliver bid strategies and attribution models across Google Search Ads 360.
• Proven experience of on-going campaign optimisation to improve business objectives, such as ROAS and CPA. Able to deliver across a range of touch points.
• Strong analytical mindset with attention to detail around data, insights and actions
• Great presentation skills

More About Mindshare

Mindshare is a media services company that accelerates Good Growth for its clients. Our company values of energy, empathy and impact bind together our diverse global family of 10,000 people from every culture and with every specialist skill you can imagine. You can check out some of our people’s stories on LinkedIn or Instagram or hear about the company in their own words here. Mindshare is part of GroupM, the world’s leading media investment company, and WPP, the world’s largest advertising holding group.

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what m

Job Summary: The Managing Director is responsible for the overall strategic leadership and operational management of Tiger Brokers. Working closely with the Board of Directors and senior management team, the Managing Director sets and implements the company's strategic direction, oversees day-to-day operations, and ensures financial sustainability and growth.

Key Responsibilities:

Strategic Leadership:

• Develop and implement the company's strategic plans in collaboration with the Board and senior management team.
• Provide visionary leadership to all departments and ensure alignment with the company's mission and objectives.

Operational Management:

• Oversee the day-to-day operations of the company, including production, sales, marketing, finance, and human resources.
• Monitor and evaluate operational efficiency and performance, implementing improvements as needed.

Financial Management:

• Manage the company's financial performance, including budgeting, forecasting, and financial reporting.
• Ensure financial stability, profitability, and growth through effective resource allocation and cost management.

Business Development and Growth:

• Identify and pursue new business opportunities, partnerships, and markets to expand the company's footprint and revenue streams.
• Lead negotiations with key stakeholders, including clients, suppliers, and strategic partners.

Organizational Culture and Talent Management:

• Foster a positive and inclusive organizational culture that promotes teamwork, innovation, and employee engagement.
• Lead and develop a high-performing senior management team, providing mentorship and guidance to drive professional growth and succession planning.

Corporate Governance and Compliance:

• Ensure compliance with all legal, regulatory, and corporate governance frameworks.
• Uphold high standards of ethics and integrity throughout the organization's operations.

Requirements:

• Proven experience as a Managing Director, Chief Executive Officer (CEO), or in a similar executive leadership role.
• Strong strategic thinking and decision making capabilities.
• Ability to communicate in Chinese as this role requires you to manage stakeholders in our China Office.

Responsibilities:

• Achieve and lead a high-performance management team to achieve sales, profitability and business objectives set by the company
• Display leadership and management skills to a service organization that mirrors the adopted mission and core values of the company
• Construct a team of motivated F&B professionals for the company’s aggressive expansion plan
• Establish smooth running of all aspects of restaurant operations
• Design processes and monitoring systems to ensure food and services are adhered to a high-quality standard
• In charge for the measurement and effectiveness of all processes internally and externally
• Any other jobs or duties assigned
• Implementing strategies for operational management and development so as to meet organizational plans and goals within budgets and timelines
• Set KPIs & strategize on expansion and operational improvement plans
• Revolutionize current brand or develop of new dining concept to keep our business relevant to the market

Requirements:

• Assists in implementing strategies for operational management and development so as to meet organizational plans and goals within budgets and timelines
• Work closely with the Group CEO to develop and accomplish goals and strategic plans
• Set KPIs & strategize on expansion and operational improvement plans
• Assist in continuous evolution of current brand or develop of new dining concept to keep our business relevant to the market

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead a team to formulate and implement strategies/action plans for forging partnerships with universities - undertaking research and analysis of markets and universities, as well as trends and developments in the international higher education and research, to identify opportunities for the SMU community, focusing on forging strategic partnerships and research collaborations with universities in China and Asia at large.

• Advise and support management in SMU's external engagements, including managing incoming visits by partners/higher education institutes and supporting outbound missions.

• Formulate, implement and evaluate strategies/action plans to raise awareness and build reputation for SMU within the global university community, including through university networks and alliances.

• Post-graduate qualifications or Bachelor Degree in International Relations/Affairs, International Marketing or fields of study with a global-orientation.
• 12 years experience in international relations/higher education work, or working on cross-cultural programmes.
• Proven high level skills and achievements in partner and project management or business development working with diverse teams and across geographies/cultures. Experience in operating in/growing and developing partnerships in the Americas, Asia/China and Australasia is advantageous.
• A strategic, analytical and creative thinker, with strong communications/writing skills.
• Entrepreneurial, resourceful and resilient.
• Meticulous with an eye for detail and an advocate for good processes and documentation.
• Driven, and with the ability to manage multiple, competing tasks and deadlines with a high degree of accuracy.
• A good combination of high intelligence, emotional and cultural quotient.
• Successful in leading, coaching and motivating diverse teams.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processes only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be supporting the programme management function in the new MSc in Strategic Analysis and Innovation (MSI) programme. This programme is helmed by NUS Business School (MSc Programmes Office).

The roles and responsibilities are as follows:

Overall Programme Management

• Ensure that the programme runs smoothly and effectively, keeping the needs of students in mind while maintaining the integrity of the programme and at the same time, aligning with the SOPs set for the rest of the MSc programmes
• Deliver service excellence in assisting students in the programme including all course-related matters, all aspects of experiential learning component, ad-hoc academic counselling and student wellness matters
• Keep data on student demand and feedback on courses to advise the Academic Directors (ADs) and MSc office for constant monitoring and review of programme offerings

Class Timetable Scheduling and Course Registration

• Coordinate, de-conflict and manage all course outlines and timetable matters related to the programme, so as to ensure standardisation and that the timelines are properly adhered to
• Communicate to the students on all matters related to their coursework in a timely manner, including preparation of user guides and conducting briefings to the students and course registration matters
• Prepare the important and necessary information to the instructors on class enrolment, student profile, teaching and assessment guidelines before the start of each semester

Student Record Management

• Monitor and track the students’ workload and progress, and respond promptly on all student matters including Leave of Absence applications, Academic counselling matters
• Coordinate the mid-term student feedback sessions. Consolidate the information gathered and monitor follow-up actions.

Faculty Matters

• Prepare the Letter of Engagement letters and process teaching payments for the instructors for each semester. Coordinate with the HR and Finance departments where necessary.
• Provide teaching support to faculty members, with resources from NUS offices and IT systems including Canvas (teaching platform), Integrated Marks Management System (IMMS), student and classroom management (CAS) matters

Exam Processing

• Track and monitor timely upload of marks by faculty members, ensuring zero discrepancy
• Compile marks and the Board of Examiners’ reports, and process students’ requests e.g. Special Consideration and appeals for results review

Student Feedback

• Prepare data for the Student Feedback System
• Compile the feedback reports for the MSc office and AD, and monitor follow-ups, if any.

Event Management and Liaison

• Work closely with the other units within the MSc office on office projects and events
• Any other duties as assigned by the AD/MSc Programme Director/Associate Director

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes within tertiary institutions
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and keen appreciation of good documentation
• Able to manage multiple and competing tasks/deadlines well, and with a high degree of accuracy
• Team player with good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge in Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

Project Overview

This project aims to ensure efficient depot maintenance and repair (M&R) activities, implement new quality control measures, and manage data effectively. The role involves overseeing multiple key components to streamline operations and enhance performance across the depot network.

Key Responsibilities

Depot Network Development

• Establish and standardize operational procedures for managing GCI depots handling dry, refrigerated, and specialized cargos (dry, reefer, specials).
• Negotiate and manage depot contracts, including fee schedules, ensuring cost-effectiveness.
• Develop and implement procedures for reviewing depot invoices to maintain financial control.
• Implement and oversee IT systems to automate and streamline all aspects of depot operations.
• Conduct regular audits of depots to ensure compliance with established standards.
• Collaborate with the operational team to expand the network and onboard new depots.

Factory & New Procurement Quality Control

• Assist the Quality Control Technical Consultant in inspecting and overseeing the production of new cargos.
• Participate in reviews of sub-supplier vendors to identify and address product-related issues.
• Oversee the integration of newly produced pallets into GCI's asset system, focusing on automation.
• Manage warranty claims and resolve in-service equipment issues efficiently.

Systems Development

• Gather market data and generate regular reports and market intelligence to inform GCI decisions.
• Identify opportunities for enhancements to existing systems to improve efficiency.
• Recommend and implement IT system improvements to support efficient and automated operations.

Deliverables

• Depot Administration and M&R
  • Standardized operational procedures for all cargo types.
  • Optimized M&R processes for efficient depot network operations.
  • Cost-effective depot contracts with proper financial controls.
  • Highly automated IT systems for seamless operations.
  • Regular depot audits to ensure consistent performance and adherence to standards.
  • Expansion of GCI's depot network through the onboarding of new depots.
• Factory & New Procurement Quality Control & Inspection
  • High-quality cargos delivered through effective production oversight.
  • Minimized product-related issues via effective sub-supplier vendor management.
  • Efficient resolution of warranty claims and in-service equipment issues.
  • Seamless integration of new cargos into the asset system with automated processes.
• Data Administration & Systems Development
  • Regular reports and market intelligence to support informed decision-making.
  • Enhanced IT systems for improved operational efficiency and automation.

Qualifications

• Proven experience in depot maintenance and repair management.
• Strong background in quality control and inspection.
• Excellent negotiation and contract management skills.
• Proficiency in IT systems development and automation.
• Ability to conduct detailed audits and ensure compliance with standards.
• Strong analytical skills for market data gathering and reporting.
• Excellent communication and collaboration skills.

Project Overview

This role focuses on establishing and leading a comprehensive global advocacy strategy to promote the responsible use of digital identity solutions. The successful candidate will spearhead initiatives to engage with policymakers, industry partners, and stakeholders to create a favorable environment for the company's digital identity solutions.

Key Responsibilities

• Develop and advocate for policies that support the responsible and secure development of digital identity solutions.
• Monitor and analyze policy trends and regulatory developments affecting digital identity solutions globally.
• Collaborate with internal and external stakeholders to shape and influence policy positions.
• Cultivate and maintain strong relationships with government officials, industry partners, and key stakeholders worldwide.
• Represent the company at industry conferences, meetings, and events to advocate for favorable policies.
• Coordinate with regional teams to ensure consistent and effective advocacy efforts across all markets.
• Develop and implement communication strategies to educate and inform policymakers and the public about the benefits of responsible digital identity solutions.
• Ensure all advocacy efforts comply with relevant laws and regulations in each market.
• Work closely with legal and compliance teams to navigate regulatory landscapes and mitigate risks.

Deliverables

• Successful advocacy for policies that support the responsible and secure development of digital identity solutions.
• Strong and effective relationships with government officials and key stakeholders globally.
• A comprehensive and cohesive global advocacy strategy developed in collaboration with internal teams.
• Effective educational initiatives aimed at policymakers and the public, highlighting the benefits of digital identity solutions.
• Ensure all advocacy efforts are in full compliance with relevant laws and regulations.
• Proven experience in policy development, government relations, and advocacy, particularly in the technology or digital identity sectors.
• Strong understanding of global regulatory landscapes related to digital identity solutions.
• Excellent communication and interpersonal skills with the ability to influence and negotiate with diverse stakeholders.
• Demonstrated ability to develop and implement comprehensive advocacy strategies.
• Commitment to promoting the responsible and secure use of digital identity solutions.

The Boutique Director will be responsible for the overall management of the Boutique, ensuring sales performance, profitability, brand recognition, team development, excellent customer service experience and customer relationship management. His/Her main role is to lead the boutique team to achieve the KPI targets set by the brand through coaching and mentoring approach which also includes overall training and development and individual performance reviews.

Job Scope:

Sales Management

• Achieve and exceed boutique sales target by setting sales objectives to the team and leading the team with sales strategies, e.g. focus on specific products
• Utilize various reports to review and analyze business results in order to propose action plan to reach targets

Staff Management

• Coach & develop staff to reflect business strategy and meet sales goals
• Establish accountabilities & performance expectations for staff
• Be responsible of the planning of monthly roaster for all the staff in the store
• Conduct daily briefing to ensure target achievement and communication

Inventory and Visual Merchandise Management

• Be responsible for inventory management and visual merchandising per the brand guidelines

CRM

• Lead the team to acquire, build and maintain key clients
• Implement activities to drive client repeat visit and build customer loyalty

Administrative & Customer Service Management

• Oversee store operations, e.g. billing, daily reconciliation report, management reports, cash management, etc.
• Handle after sales service requests from the reception to the collection, ensuring high level of satisfaction. In collaboration with After Sales Service department, manage dedicated team to reach customer service KPIs

Your Profile

• 8 years’ solid experience in luxury retail operations at managerial position with a successful track record
• Enjoys working in a multicultural team and evolving in a dynamic culture.
• Agile, adaptable and experienced in high pressure environments
• Strong relationship and leadership skills
• Impeccable attention to detail with a can-do attitude
• A creative mind that helps you to be disruptive, pro-active and to act strategically

To apply, please submit a copy of your CV and cover letter (if any).

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams together with a Hub Practice team which provides expertise in specific industry or functional verticals (Digital, Risk, Commercial Money Movement, Acquiring and Issuer Optimization).
As a key, , we are looking for an individual to join us as Senior Manager - Portfolio Optimization. Reporting directly to the Singapore, Malaysia, Thailand VCA Cluster Lead, the role will support and deliver projects across the SMT region and will work on consulting engagements for Visa clients in enabling portfolio growth and improved profitability of clients’ consumer card portfolios.

Key Responsibilities
Working with the Issuer Optimization Practice Lead, the Senior Manager will be responsible for significant components of client engagements, and in many cases end to end delivery of client engagements. Typically, this will involve the Senior Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

Typically, 2-4 months in duration and running in parallel, potential projects could include product design and launch, sales acquisition channel optimization, portfolio management diagnostics, customer lifecycle management, portfolio migrations and loyalty rewards solutions and marketing strategies, development of industry landscape evaluations and best practices. 

The Senior Manager will be responsible for supporting Issuer Optimization Practice team in identifying potential consumer issuer clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects. The role also requires engagement with our market teams across AP, ensure that they have access to best practice and latest IP.

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Ability and experience to manage and drive teams internally and manage external teams on the client side
• Ability to present and converse senior and executive sponsors on project progress and management
• Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
• Be able to lead engagement teams and work solus depending on nature of engagement
• Create, develop and maintain service line solutions, contribute to IP creation and standardized VCA offerings
• Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
• Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution
• Build a network across VCA globally and Visa regionally to ensure that our solutions bring the best of Visa to our clients.

To oversee multiple shops within our portfolio. The Operations Manager's key focus will be on ensure operational excellence, optimize efficiency, and maintain high standards across all outlets. Your expertise will be instrumental in shaping the operational landscape of our brand and driving our goal of providing unparalleled experiences to our customers.

Responsibilities

Operational Strategy

• Develop and implement operational strategies aligned with the overall business objectives.
• Develop and implement continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
• Collaborate with the corporate development team to align operations with the company’s growth plans and brand positioning.

Team Building and Management

• Supervise and train staff members to ensure exceptional customer service and uphold the highest standards of quality.
• Foster a positive and collaborative work environment, providing guidance, support, and performance feedback to team members.
• Manage staffing levels, recruit, train, and retain talented cafe managers and staff.
• Allocate resources effectively, including personnel, inventory, and equipment, to meet operational requirements.

Quality Control and Compliance

• Conduct regular inspections and audits to ensure adherence to operational standards, including product quality, cleanliness, and brand consistency.
• Continuously refine and improve current SOP to ensure high-quality standards for food, beverages, and customer service across all cafes.
• Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures.

Customer Experience

• Foster a customer-centric culture among cafe staff, emphasizing exceptional service and personalized experiences.
• Gather customer feedback and insights to identify areas for improvement and implement necessary changes.
• Implement strategies to enhance customer loyalty and engagement.
• Collaborate with the management team to develop marketing strategies and promotional activities to drive sales and enhance customer engagement.

Financial Management

• Work closely with the finance team to develop and manage budgets for cafe operations.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Drive revenue growth through effective pricing strategies and promotional activities.

Requirements

• Bachelor's degree in business administration, hospitality management, or a related field (preferred).
• Minimum of 10 years of experience in a senior management role within the hospitality or food and beverage industry, with a focus on managing multiple locations.
• Strong analytical skills and ability to interpret data to drive informed decisions.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Exceptional organizational and problem-solving abilities.

Responsibilities:

• l Develop and execute marketing strategies based on Web3 technology to promote bank credit cards and collaboration models related to cryptocurrencies.
• l Responsible for marketing and promotional activities for bank credit card products, including but not limited to online advertising, social media, event planning, etc.
• l Research and understand market trends and competitors, propose innovative marketing strategies to increase brand exposure and market share.
• l Collaborate closely with business development, product, and technical teams to integrate marketing activities with product features, meeting user and market demands.
• l Monitor and analyze market data and user feedback, adjust and optimize marketing strategies in a timely manner to enhance marketing effectiveness and user satisfaction.

Requirements:

• l Marketing/Business experience in financial institutions and cryptocurrency/Web3 companies, over 3 years.
• l Strong teamwork and communication skills, able to collaborate effectively with multiple departments to implement marketing activities.
• l Experience in cryptocurrency credit cards/debit cards, stablecoins, payment business, or fiat business preferred.
• l Proficient in English and Mandarin with strong communication skills and writing skills to effectively liaise with client base, stakeholders and counterparts across different regions. Mandarin proficiency is essential to engage our Mandarin-speaking clients and partners in key markets.

Role Description

Global TS Service Line Support

• Support Global TS Service Line leadership and Core team with activities associated to Diligence and rolling out of other growth initiatives and investments, as applicable
• By leveraging on past TS experience, support the Core team and contribute to the ongoing development and enhancement of engagement delivery tools and methodologies and other initiatives
• Work collaboratively with the Core team to track, co-ordinate and support activities needed to meet monthly/quarterly milestones. This includes setting up bi-weekly meetings and other meetings as needed for the team to connect, take action points and follow up with the team
• Being across project plans for all the workstreams and proactively speaking to team members to get updates, chasing people and keeping tasks on track as far as possible as well as raising issues with the Project Lead etc
• Being across project finances with the Project Lead and assisting the Project Lead with monthly/quarterly performance reporting to Global DA leadership
• Assisting with queries from Leadership, ensuring appropriate consultation with the Project Lead as needed

Knowledge Management

• Keeping the TS site up to date and managing the global project mailbox and enquiries (through delegating them to workstream leads to get responses)
• Support global marketing and communications by engaging with the regional and member firm teams to supply timely and relevant content

Deliverables and accountabilities

• Project management of all key workstreams within the Global TS investment program
• Use AzureDevOps or other tools to support planning and tracking of deliverables
• TS service line network engagement & support

Skills and experience

• Being able to work independently and efficiently. Being goal-oriented and having a well-structured approach will help you succeed
• Excellent communication, presentation, and project management skills.
• Able to develop metrics, analyse data, report KPIs and follow up with people on a timely basis for status updates
• Provides high quality outputs on a timely basis
• Shows initiative and is proactive, whilst also knowing when to balance this with seeking guidance and input from others
• Takes a calm and carefully considered approach to making decisions in challenging and time pressured situations
• Strong project management skills must be combined with resilience, cultural awareness, and diplomacy to achieve stakeholder engagement and able to hold their own with senior leaders.

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a Partnerships Specialist, you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers during the exchange period (2 Sep 2024 to 22 Nov 2024).

Job Description

Trust is laser-focused on building products that will delight our users. We are looking for a highly motivated individual who will work with us as a Partnerships Operations Specialist, joining our innovative teams to drive partnerships and alliances with other platform and ecosystem companies that create value for the bank. This position provides a great opportunity to learn the operations side of the business and work cross-functionally with other teams to align on best practices and procedures when it comes to our partnership campaigns’ setup and performance, and nurture meaningful relationships with our key partners at every level.

This role suits someone who is positive, outgoing and result driven. To succeed, you must be passionate about our business. You will work closely with Commercial, Product, Engineering, Marketing and other key internal & external stakeholders to execute strategies to create deep and lasting win-win strategic partnerships.

The Role Responsibility:

· Set up of partnership campaigns on system eg, microsite/landing page/daily activity banner, at request of Business Development, Marketing, and other relevant departments.

· Ensure smooth and timely execution of campaign by coordinating with other teams to validate information of requirements.

· Build and maintain vital processes, controls, and procedures to ensure data accuracy and business functionality, while aligning with privacy and security policies.

· Seek opportunities to improve campaign operations processes and systems.

· Maintain direct and active relationships with partners, including proactively resolving both business and technical issues

· Assess partner needs, manage overall expectations, handle partner inquiries, and resolve partner issues

· Act as the focal point to disseminate information between the bank and partners so there is shared knowledge and capabilities and roadmaps

Role Specific Technical Competencies:

Skill

Target proficiency level

MS Office (particularly Office and PowerPoint)

Advanced

Excel and Tableau dashboarding techniques

Core

Our Ideal Candidate:

· 5 years’ experience, preferably in partnership campaign management systems and operations

· Strong interpersonal skills, external communicator and proven ability to work with cross-functional teams

· Significant experience with project management

· Eagerness to learn a variety of technical systems thoroughly and efficiently

· Ability to adapt to changing environment - responsive when priorities change and able to pivot workflow accordingly

· Careful, detail-oriented, pro-active in execution

· Eager to work and learn in a fast-paced environment with tight deadline

· Proven data analysis, presentation, and data development skills

· Thrive in a fast paced, evolving environment while remaining flexible and adaptable

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants – available on our website

Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are.

About:

Okratin is a part of the Deel offering, specialized in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Responsibilities:

• Manage a portfolio of accounts focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Conduct C-level discussions with clients to strategize and address their use cases with our platform.
• Create, manage, and implement Quarterly Business Reviews (QBRs) and annual Executive Business Reviews (EBR’s).
• Proactively understand clients’ businesses to provide competitive insights and industry trends.
• Bridge the gap between product teams and customers©, effectively managing expectations on feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within your customer base.
• Provide excellent customer service, building strong client relationships and addressing sensitive issues.
• Deliver training, analytics, insights, and best practices to customer teams.
• Partner with customers to understand their business goals and competitive landscape, driving customer satisfaction, retention, and growth.
• Present complex data solutions clearly to various audiences, including non-technical stakeholders.
• Stay up-to-date with industry trends and interpret their impact on day-to-day business operations.
• Drive value to our customers through a consultative approach, striving to be a strategic advisor to your book of business.

Role Description

Global TS Service Line Support

• Support Global TS Service Line leadership and Core team with activities associated to Diligence and rolling out of other growth initiatives and investments, as applicable
• By leveraging on past TS experience, support the Core team and contribute to the ongoing development and enhancement of engagement delivery tools and methodologies and other initiatives
• Work collaboratively with the Core team to track, co-ordinate and support activities needed to meet monthly/quarterly milestones. This includes setting up bi-weekly meetings and other meetings as needed for the team to connect, take action points and follow up with the team
• Being across project plans for all the workstreams and proactively speaking to team members to get updates, chasing people and keeping tasks on track as far as possible as well as raising issues with the Project Lead etc
• Being across project finances with the Project Lead and assisting the Project Lead with monthly/quarterly performance reporting to Global DA leadership
• Assisting with queries from Leadership, ensuring appropriate consultation with the Project Lead as needed

Knowledge Management

• Keeping the TS site up to date and managing the global project mailbox and enquiries (through delegating them to workstream leads to get responses)
• Support global marketing and communications by engaging with the regional and member firm teams to supply timely and relevant content

Deliverables and accountabilities

• Project management of all key workstreams within the Global TS investment program
• Use AzureDevOps or other tools to support planning and tracking of deliverables
• TS service line network engagement & support

Skills and experience

• Being able to work independently and efficiently. Being goal-oriented and having a well-structured approach will help you succeed
• Excellent communication, presentation, and project management skills.
• Able to develop metrics, analyse data, report KPIs and follow up with people on a timely basis for status updates
• Provides high quality outputs on a timely basis
• Shows initiative and is proactive, whilst also knowing when to balance this with seeking guidance and input from others
• Takes a calm and carefully considered approach to making decisions in challenging and time pressured situations
• Strong project management skills must be combined with resilience, cultural awareness, and diplomacy to achieve stakeholder engagement and able to hold their own with senior leaders.

About:

Okratin is a part of the Deel offering, specialized in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Responsibilities:

• Recruit, train and optimize a team of BDRs responsible for inbound and outbound sales engagements
• Refine the sales pitch and process to achieve optimal results
• Establish metrics and KPIs to help the team improve by understanding their performance
• Work closely with the Marketing team to manage inbound lead flow and track the efficiency of sales and marketing programs
• Oversee and evolve the tech stack of systems including Outreach, Apollo, Clearbit, etc.
• Work with Sales Ops to ensure proper lead routing and optimizing lead coverage and reporting

About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively identify new business building insights and opportunities, manage, motivate and develop their team; work with other departments to develop and execute strategies that will build the Client’s business.

Key responsibilities

• Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients​
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client​
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities ​
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account​
• Team Management – manages and motivates team around the clients objectives and culture

Desired Skills and Experience

• über-organised and detail-oriented individual
• A confident manager with a safe-pair of hands for both the agency and clients
• Strong relationship management, leadership, and teamwork skills
• Strong time management skills with an ability to prioritise
• Ability to think quickly, solve problems and offer solutions
• Excellent facilitator and highly pro-active
• Minimum 8 years of working experience preferably within a digital agency/client environment
• Bachelor’s degree (BA/BS) from an accredited college or university

Dentsu Values
Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good

Inclusion and Diversity
We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.

www.dentsu.com

Reports To: Head of Cybersecurity

Job Summary:

The Cyber Risk Manager is responsible for overseeing a team identifying, assessing, and mitigating cybersecurity risks across the organization. This role involves managing a team developing and implementing risk management strategies, policies, and procedures to protect the organization's information assets and ensure compliance with relevant regulations and standards.

Key Responsibilities:

- Risk Assessment and Management:

- Manage projects conducting regular risk assessments and vulnerability assessments to identify potential threats and weaknesses.

- Monitor and report on the status of risk management activities and the effectiveness of controls.

- Policy and Procedure Development:

- Develop, review, and update cybersecurity policies, procedures, and guidelines.

- Ensure compliance with industry standards, regulatory requirements, and best practices.

- Incident Response and Management:

- Lead the response to cybersecurity incidents, including investigation, containment, and remediation.

- Develop and maintain incident response plans and conduct regular drills and exercises.

- Security Awareness and Training:

- Develop and deliver cybersecurity awareness and training programs for employees.

- Promote a culture of security awareness and ensure that all staff understand their role in protecting the organization’s information assets.

- Collaboration and Communication:

- Work closely with IT, legal, compliance, and other departments to ensure a cohesive approach to cybersecurity.

- Communicate cybersecurity risks and issues to senior management and other stakeholders.

- Continuous Improvement:

- Stay up-to-date with the latest cybersecurity trends, threats, and technologies.

- Continuously improve the organization’s cybersecurity posture by implementing new technologies and best practices.

Qualifications:

- Bachelor’s degree in Information Security, Computer Science, or a related field. A Master’s degree is a plus.

- Experience:

- At least 5 years of experience in cybersecurity, risk management, or a related field.

- Proven experience in conducting risk assessments and developing risk mitigation strategies.

- Skills:

- Strong understanding of cybersecurity frameworks and standards (e.g., ISO 27001).

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

Preferred Qualifications:

- Knowledge of cybersecurity tools and technologies (e.g., SIEM, firewalls, endpoint protection).

- Experience in a specific industry (e.g., finance, healthcare) with knowledge of relevant regulations (e.g., GDPR, HIPAA).

About:

Okratin is a part of the Deel offering, specialized in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Responsibilities:

• Research, register and execute local industry events to further build brand awareness in these regions.
• Plan and initiate events/webinars to enhance our local engagement, extend our network in the mobile and digital marketing industry, and generate leads for our sales pipeline.
• Plan and design efficient events to engage with existing customers, help them explore our products and increase retention.
• Set annual, quarterly and monthly goals in partnership with the Regional Sales Director.
• Manage provided budgets to maximize ROI.
• Collaborate with APAC analysts to ensure we deliver the most desired insights for the region.
• Maintain and expand our partnerships with local media and other SaaS providers in the industry.
• Manage local agencies to deliver the best event experience.