Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

CORE RESPONSIBILITIES:

• Plan and set sales forecast / profit projection for the business units (The Planet Traveller, Boarding Gate and The Wallet Shop) to meet financial objectives
• Discuss sales strategies and stores’ sales achievements with the retail team personnel
• Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
• Prepares monthly, and other relevant sales reports, with analytical details
• Prepares annual sales targets for the stores based on the sales information provided
• Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
• Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
• Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
• Yearly review of operations and perform benchmarking exercise against similar in the retail industry
• Work with the retail team and merchandising personnel to project inventory levels and orders
• Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
• Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers’ feedbacks and complaints and increase sales through effective marketing programs
• Work closely with interior designer on store renovation, maintenance, and re-instatement
• Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
• Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
• Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
• Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
• Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
• Work closely with HR Department for recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits.
• Plan and structure current work scopes
• Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
• Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
• Manage the retail AICs' and SICs’ career development; yearly review/appraisal
• Work closely with marketing & merchandising departments for launches and repositioning of the brands

Job Requirements:

• Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
• Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple stores
• Proficiency in Microsoft Office applications
• Highly customer service centric with ability to well interact with customers
• Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
• Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person
• Able to excel under pressure, multi-tasks, handle tight deadline and well-organized

Job Description:

• Perform real-time analysis and trending of security log data from various security devices and systems.
• Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.
• Respond to user incident reports and evaluates the type and severity of security events.
• Execute initial triage of incidents to rule out false positives.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
• Validate business requirements to align with business/operation needs as well as IT architecture and security standards
• Review the test scenarios and perform mock/sanity test to ensure smoother production implementation
• Perform walkthrough for BAU-related incidents and fix proposal to all stakeholders for review and signoff

Job Description:

• Perform real-time analysis and trending of security log data from various security devices and systems.
• Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.
• Respond to user incident reports and evaluates the type and severity of security events.
• Execute initial triage of incidents to rule out false positives.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
• Validate business requirements to align with business/operation needs as well as IT architecture and security standards
• Review the test scenarios and perform mock/sanity test to ensure smoother production implementation
• Perform walkthrough for BAU-related incidents and fix proposal to all stakeholders for review and signoff

You will manage all the non-clinical tasks of the Dialysis Centres (DCs) that are assigned to you. You will resolve operational challenges at the DC, ensuring delivery of consistently high service standards to patients. Guide a group of Senior Officer/Officer (Deputy Executive) and monitor their performance of their assigned responsibilities.

Managing of Operational Related Matters

• Conduct periodical reviews of the general operation, identify potential areas of compliance vulnerability and risk; develop / implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future.
• Resolve all operational issues at the DCs and provide guidance and support to DEs in ensuring the smooth operation of the DCs that is under your purview.
• Manage the growth and development of DEs by identifying learning needs and opportunities.
• Responsible for raising non-clinical incident reports.
• Work closely with the nurse manager in preparation of obtaining DC license, DC license renewal and internal/external audits.
• Coordinate the setting up of new DCs together with BLD/FM.

Stock and Product Management

• Ensure optimise usage of DCs storage space and actively monitor stock replenishment process in all DCs together with DEs.
• Responsible for the new product evaluation feedback and reporting of defective products.

Events Management

• Coordinate with internal departments (DVM, CCO, ComCare and Allied Health) to ensure programmes and events planned for the DC is being carried out smoothly.

Asset and Equipment Management

• Responsible for the yearly asset verification exercise.
• Responsible for the dialysis chairs/medical fridge maintenance and repair.
• Work closely with BME to ensure that all medical equipment in the DC are fully functioning.

Others

• Implement foundation policies & initiatives at the DCs.
• Work closely with the Nursing Zone Lead, nurse manager, Infection Control team and other supporting departments to deliver high healthcare standards.
• Collating of data for project, drafting of administrative papers and coordinating meetings and events and prepare presentations.
• Liaise with both internal and external parties on operational issues.
• Participate in foundation and/or functional group, DC activities.
• Any other duties assigned by supervisor.

Qualification (Related Field)

• Possess a Degree in any discipline with at least 2 years of relevant experiences

Experience

• Candidates with previous working experience in a healthcare setting will have an added advantage

Soft Skills

• Ability to multi-task, work independently and work in a team
• Excellent communications and interpersonal skills
• Good analytical and coordination skills
• Proficient in MS Office

Job Highlights:

• Opportunity for Growth
• Fun working environment
• 5 working days (9am to 6pm)

We are a Singapore-based children merchandise retailer looking for a highly motivated Graphic Designer to join our eCommerce team.

Roles & Responsibilities:

• Develop and execute online marketing materials for promotions or campaigns
• Design artwork for web and print
• Creation of website banners and eCommerce banner layouts
• Maintain visual layout of eCommerce stores
• Edit images or create listings for new product launches
• Creating, writing and updating content for the respective brand’s social media platforms.
• Assisting with designs of promotional materials
• Create video or photo content for product exposure and awareness
• Maintain brand image and video library
• Other adhoc tasks assigned
• Touch up and loading of new products images
• Preferably some knowledge in Adobe Photoshop and Illustrator
• Design banners and setup Official Flagship webstores for different brands in Marketplace
• Conduct regular pricing checks
• Monitoring inventory levels and submitting orders to the warehouse
• Respond to platform chat to address customers’ queries to ensure customer satisfaction.
• Work closely with the team to develop and execute online marketing materials (eg. Web Banners) for promotions on ecommerce platforms such as Lazada, Shopee, Qoo10, Facebook, Shopify and Company website.
• Use of appropriate colours and layouts for each graphic and work with the team to produce final design for various marketing campaigns
• Ensure final graphics and layouts are visually appealing and in line with style of brand
• Maintenance & updating of E-Commerce platform for new product uploads and overall webstore maintenance
• Creating artwork for new products, advertisements, product packaging and logos etc with the use of graphic software (eg. Illustrator and Photoshop)
• Maintaining Brand Image and Video Library
• Other adhoc related to design work tasks assigned

Requirements:

• Detail-oriented individual who has a keen eye for aesthetics and details.
• Good time management skills and able to keep to the deadlines
• Previous experience working as a designer with an e-commerce background with at least 1 year of relevant experience
• Proficient in editing software such as Adobe Illustrator, Photoshop, Premier Pro, After Effects or any other editing software.
• Knowledge in product photography is a bonus

· Responsible for daily events and long-term planning of F&B events

· Responsible for all VIP visits and their good deployment

· Ensure all kitchen / F&B service team is on target with deadlines relative to upcoming events / visits

· Ensure all events / VIP visits are ORX 30 minutes prior to guests’ arrival

· Responsible for weekly Academy cleaning walkthrough and follow up on campus cleanliness.

· Responsible for monthly Academy maintenance walkthrough and follow up on campus repairs

· Responsible for beverage control and inventory on a monthly basis

· Responsible to safeguard the Academy and its population against COVID-19 by actively checking updated government advisories and proposing/implementing new measures to secure the Academy

· Assist HOD of each department to plan and coordinate visits and events in their department

· Responsible for repair and maintenance of the Academy

· Responsible for the usage of utilities in the Academy

· Responsible for sourcing of suppliers and contractors to provide service and equipment to the Academy

· Responsible for purchasing food and beverage equipment to ensure efficient operations, and maintain high standard as expected by the guests and students

· Understand, support, and foster At-Sunrice GlobalChef Academy’s culture and philosophy

· Be actively involved in the Corporate Planning Cycle for continuous improvement, i.e. 5 Ps, Performance Appraisal, Work Plan, Budget Planning, etc.

· Be an At-Sunrice GlobalChef Academy ambassador inside and outside of the workplace

· Maintain a positive attitude and always be a role model for employees and students

Responsible to co-ordinate with IT vendor and handle IT matters for the academy

· Responsible for maintaining a good relationship with all suppliers and contractors

· Performs other duties as may be assigned from time to time

JOB REQUIREMENTS

· Minimum of 1 year working experience on Facility Management preferably in the Education industry

· Network/IT/Security System/VOIP/Electrical/ACMV/AV knowledge.

· Experience in IT Server/Cloud Maintenance.

· Able to read and understand network/server architecture and topology.

· Excellent communication skills in oral and written English

· Good planning and organisation skills

· Good interpersonal skills

· Proficient in Microsoft Office applications

· Skilful and effective in decision making

· Independent, creative, and motivated individual with strong project management skills

· Work independently with minimum supervision

· Possess strong analytical skills & business acumen

· Ability to work collaboratively with stakeholders in multiple locations and across functions

· Attention to detail

Ability to motivate

Operations Executive (Admin)

Job Description

To manage the academy’s front desk daily and perform a variety of administrative and clerical tasks. Inclusive of the receptionist role, you are the academy’s first point of contact. You ensure that the front desk welcomes guests positively and executes all administrative tasks to the best quality standards.

The operations executive will also be involved in serving the VIP guests lunch/coffee time.

Job Responsibilities

• Handles administrative tasks for daily campus operations.
• Maintain accurate updates for various files, listings, and records.
• Pick up calls and effectively forwarding of inquiries and assist walk-in customers and direct them to the relevant department.
• Ensuring all Warm Welcome Signages for VIP visits are prepared prior to arrivals and weekly classroom allocations slides are updated and projected.
• Manage the set-up & clean-up of event reception/seminar, etc.
• Arrangement of Courier Services for any delivery and pick-up required.
• Opening of the daily mail, sorting out mail & Submission to Finance
• Plan and procure logistics materials under the operations department. (Stationery, laundry, cleaning materials etc.)
• Name and Foot Tags/cards requisition for event purposes.
• Coordinate Photocopier servicing and toner replenishment.
• Coordinate routine laundry servicing.
• Serving EXCO lunch and any VIP lunch.
• Manage various periodic inventory lists for all Operation dept’s logistics.
• Assist the operations manager with liaising with the supplier/contractor for facility maintenance.
• Manage all document filings for suppliers’/contractors’ matters.
• Assist the operations manager in verifying invoice details according to all outsourcing staff arrangements and repair work arrangements.
• Updating the Facilities maintenance log.
• Updating various log sheets and record sheets for campus operations.
• Assist the operations manager with proposal papers for Finance/EXCO
• Assist the operations manager with any compliance documentation.
• Assist inquiries regarding preparing lab requirements.
• Learn and cultivate leadership values and habits.
• Acknowledge and adopt managerial work values.
• Communicate and liase with IT Vendor
• Perform any other ad-hoc duties assigned by Operation Manager

Job Requirements

· Able to work 5 days a week.

. Relevant experience in IT

· Scheduled for weekends duties (opening closing/shift) on a rotation basis.

· Experience in guest relation responsibilities.

· Proficient in Microsoft Office.

· Good management of document filings.

· F&B experience is an advantage.

The Senior/Executive reports to the Senior Manager / Manager, Operations / Support Ops on all operational, manpower and administrative matters. He/She is expected to plan and manage support ops services and emergency planning functions across all relevant operating units, ensuring smooth daily operations and establishing business continuity plans.

The incumbent will assist the Senior Manager / Manager, Operations / Support Ops in planning, executing and managing Support Ops requirements and service delivery by vendors. He/She will lead the Support Ops section under his/her charge in providing support to the respective units. As the key contact on the ground, the incumbent is expected to work closely with stakeholders (both internal and external) to meet requirements and service key performance indicators.

Requirements

• Bachelor’s Degree in any field
• Minimum 2 years’ relevant experience. Prior working experience in hospital operations, or a medical/nursing background, will be an advantage
• Good writing and communication skills
• Proficient in Microsoft Office e.g. Word, Powerpoint, Excel

Job description

We are looking for an Operations Assistant. You will be performing audit checking of consent forms which are required for the purchase of credit reports and is a critical function of our business to ensure compliance. You will be responsible for the adherence to stipulated turnaround times required for allocated segment and support process and system changes to improve efficiency and streamline workflows.

Benefits

1. Attractive Salary Package: Basic salary up to $3,500 with a variable bonus.
2. Work-Life : 5-day work week with structured working hours (Monday to Thursday: 9am - 7pm, Friday: 9am - 6pm).
3. Location: Office based at 1 Sims Lane, Singapore 387355
4. Professional Growth: Gain exposure to operations management, client relationship building, and service improvement strategies.
5. Supportive Environment: Work in a dynamic and collaborative team setting that values efficiency and service excellence.

Job Description

We are seeking a proactive and detail-oriented Operations Executive to manage collections, operations, and service strategies. This role involves ensuring seamless operations, team management, and maintaining strong client relationships.

If you have prior experience in an operations or call center environment and a passion for delivering excellent service, we’d love to have you onboard.

Roles & Responsibilities

• Manage collections, oversee operations, and execute project management tasks.
• Develop and implement service strategies for continuous improvement.
• Conduct performance reviews to ensure adherence to Service Level Agreements (SLAs).
• Build and manage a strong and effective operations team.
• Maintain excellent relationships with clients, fostering trust and satisfaction.
• Act as a customer advocate, championing sales and service excellence.
• Ensure compliance with MAS Guidelines on Outsourcing (OSPAR).
• Oversee system implementation, integration, and management.
• Handle additional ad hoc duties or projects assigned by management.

Requirements

• Diploma/Degree in any discipline or relevant experience.
• Strong verbal and written communication skills.
• Effective presentation abilities.
• Highly meticulous with excellent interpersonal skills.
• Capable of performing under pressure and meeting tight deadlines with minimal supervision.
• At least 3-4 years of relevant operations experience.
• Experience in a call center environment.
• Experience & Knowledge of AR/AP processes.

Additional Information

• Salary: Up to $3,500 basic + variable bonus.
• Working Hours: Monday to Thursday: 9am - 7pm.
  Friday: 9am - 6pm.
  
• Location: 1 Sims Lane, #03-05/06, Singapore 387355.
• Open to all genders, with preference for candidates with call center operations experience.

Who are we?

Jarrons & Co is a rapidly growing distribution solutions provider for all babies & kids products.

What are we looking for?

We are looking for an Operations Executive (Orders Fulfillment) who possesses good attitude and can handle and respond promptly to customers’ enquiries. He or she must be able to listen actively and display empathy when corresponding over the phone or through chats, and to oversee and manage daily fulfillment operations in our company, making sure that everything is running smoothly and according to schedule.

He/She should be a detail-orientated and organized representative who is able to work independently and as well as in a team structure. The candidate must responsible, self-motivated and comfortable with multi-tasking in a fast-paced environment. An easy going nature and possess good work attitude to best serve the interests of the

organization.

1. Roles & Responsibilities

For B2B Corporate Business:

• To support the sales managers on handling administrative duties and processing orders and stock transfers requests.
• Serve and engage customers' phone enquiries with good attitude
• Attend to and resolve all customers’ feedback and enquiries promptly
• Report difficult cases to management
• Participate in planning and coordinating daily in-house delivery schedule for orders across all platforms
• Creating document for in-house deliveries
• Prepare supporting documents to account for goods returned
• Keep record of all relevant information obtained to handle enquiries and complaints, filing of signed DO and other important documents

2. For Ecommerce Platforms and Marketplaces:

• 1 – 2 years of experience in Sales Operations role or studied in a related field (Business etc.)·
• Processing and scheduling Ecomm orders using 3PL and inhouse deliveries.
• · Attend and resolve customers’ complaints via online platform chat/emails/calls to ensure customer satisfaction.
• Work with warehouse operations to ensure smooth fulfilment process
• Provide sales support to the sales team for creation of sales orders, delivery orders and update the stocks levels that require attention.
• Assist in stock replenishment or stock transfer requests with proper transfer procedures.
• Keep records of customers’ interactions, filing of DO and other important clients’ documents.
• Performs any ad-hoc tasks assigned from time to time.
• 1 – 2 years of experience in Sales Operations role or studied in a related field (Business etc.)·
• At least 1 year of working experience in the related field is required for this position.

3. Education & Skills Requirements:

• Diploma holder or Degree with customer service working experience
• Should be passionate about Customer Experience and Fulfillment
• Keen learning positive attitude
• Proficient in basic PC Skills
• Prior experience in coordinating delivery schedule will be an advantage.
• Good analytical skills
• A good team player who is able to communicate and collaborate effectively across the team and organization, as well with external parties
• Good knowledge with Microsoft Office & Google Sheets
• Ability to work in a fast-paced, start-up environment
• Possess good planning and organizing skills
• Prior knowledge on Shopify and Marketplaces would be an advantage.

Job Description：

• Oversee the daily operation of opening and closing of classes
• Contribute to the team effort by performing other job-related duties as required.
• Analyse purchasing data to optimize procurement processes and reduce costs.
• Utilize data to track facility usage and identify areas for improvement.
• Present findings and recommendations to stakeholders in a clear and concise manner.
• Work with various departments to understand their data needs and provide analytical support.
• Use data visualization tools to make complex data more accessible and understandable.
• Create comprehensive reports and dashboards to present data insights to management.
• Gather data from various sources, including databases, spreadsheets, and other data repositories.
• Work with business partner to develop。
• Develop predictive models and algorithms to forecast business outcomes.
• Assist in admin team support.
• Any other duties assigned by MD.

Requirements:

• Candidate must possess at least "O" Level or equivalent.
• Minimum 3 year of relevant experience
• Good follow up and coordination skills
• Excellent verbal and written communication
• Problem-solving, analytical and critical thinking skills
• Possess strong leadership and supervisory skills

Location: Changi Airport

*Able to commence in Dec 2024

Job Responsibilities:

- Monitor flight schedules and aircraft types using various information systems.

- Oversee CCTV footage and accurately record timings of activities on the aircraft parking stands.

- Maintain detailed records of activities using Microsoft Office tools (e.g., Excel, Word).

- Respond promptly to system alerts and coordinate with stakeholders for necessary follow-ups.

Requirements:

- Min. GCE N or O levels

- Able to converse in English

- Comfortable with using MS Office

- Open to shifts

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

· Lead day-to-day operations

· Develop budgets and financial plans to achieve profitability goals

· Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently

· Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters

· Collaborate with marketing teams to promote company’s services and products

· Translates company's strategic plans into operational plans

· Defines KPI to monitor operational success

· Key interface with clients for the operations team and ensures clients requirements are met in a timely manner

· Develops and manages budget planning to minimise operations expenditure

· Stays up to date to technological changes within the industry

· Develops leadership training programs to increase operational effectiveness

· Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects

· Works closely with other departments

· Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company

· Assists top management in setting goals

As a People Operations Intern you will play a crucial role in ensuring a seamless and customer-focused experience throughout our employees (referred to as Wisers) lifecycle by supporting our team members to excel at Wise.

You will be based in Singapore, with the opportunity to engage in global projects both within our team and alongside other People sub teams. These efforts will ensure we have the foundations in place for our tribe to succeed as a trusted advisor and partner.

And you’ll likely come up with ideas to improve our team's operations. To start, you'll work on onboarding projects to enhance your skills before initiating your own innovations.

Onboarding support:

• Manage the administrative process of onboarding new Wisers in Singapore (with potential to expand coverage to the APAC region), ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop

• Book travel and accommodation for those who are relocating and/or attending company onboarding in other offices, working closely with the team to ensure we have appropriate immigration documentation in place

• Coordinate adaptable onboarding plans and collaborate on future changes that aligns to Wise’s way of working

• Coordinating with our User Tech and Workplace team to ensure our new Wisers are set up for success on day 1 including access card & workstation collection both onsite & offsite across APAC.

• Support Leads with any onboarding guidance needed, providing a checklist of things to consider in advance of the new Wiser joining their team

• Handle all first day new Wiser administration (e.g. employment contracts, right to work checks, benefits enrollment, welcome email etc.)

Wiser support:

• Deal with Wiser questions on first-line queries (ticketing tool), escalating to the team as needed

• Keep our HR system (Workday) up to date with accurate Wiser information 

• Prepare any required documentation for our Wisers (e.g. employment agreements, references, visa invitation letters, etc.)

• Support our Payroll team with any documentation needed to process changes (e.g. joiners, benefits, etc.)

• Maintain the team’s content on Confluence (our intranet) so that Wisers can access correct information at any time

Team initiatives:

• Collaborate with the People team on local and global projects

• Contribute ideas for improvement and new projects during planning cycles

• Provide support to the team with other ad-hoc tasks, focus areas and project-based work