Total 14 support advisor job vacancies in Others category in D26 Upper Thomson, Springleaf

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as a Treasury Analyst (C11), Forex (FX) Advisor , based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Forex (FX) Advisor is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities:

• Develop and implement sales plans to achieve all monthly and annual sales targets.
• Grow and expand CPC/Citigold Treasury business with strong collaboration with CPC/Citigold Relationship Managers
• Provide treasury investment recommendations, trade ideas and market updates for CPC/Citigold customers
• Review, advise and execute orders for FX, FX derivatives and Premium Account.
• Interact with managers and directors to ensure ongoing communication regarding existing and future client needs.
• Develop and execute integrated sales and marketing strategies that are aligned to sales goals and support sales service activities including legal, corporate, and regulatory.
• Ensure adherence to operational controls, including legal, corporate, and regulatory procedures, to ensure safety and security of client and bank assets.
• Monitor improvement of quality of FX advisory activities, including sales targets, referral targets, strict adherence towards compliance, branch huddles.
• Resolve client complaints and issues promptly and efficiently.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Qualifications and Requirements:Minimum of 3 years relevant experience in research, treasury investment sales or trading in fixed income, currencies, equities and other treasury related products
  External certification such as CFA or MBA is an added advantage
  Driven, self-motivated and able to work independently yet being a good team player, as well ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  Possesses good interpersonal and communication skills
  Accreditation in CMFAS certificates – M1, M5, M6, M6A, M8 & M8A
  Possesses strong interest in and understanding of economics and financial markets, particularly in fixed income, foreign exchange and equity market
  
• Education:University degree or the equivalent in professional qualification is preferred
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Assess the needs of patients, families, or healthcare providers to provide tailored recommendations for allied health services.
• Work with healthcare providers to create multidisciplinary treatment plans involving allied health professionals.
• Help individuals and families connect with appropriate allied health professionals, such as physical therapists, speech therapists, dietitians, and social workers.
• Educate patients and families about the roles of allied health professionals and the services they provide.
• Providing guidance, expertise, such as physical therapy, occupational therapy, speech therapy, and other specialized care.
• Assist familes and helpers in navigating healthcare systems, implementing support services, and ensuring effective outcomes.

• Role title - Receptionist cum Admin
• Work location – Anglo-Chinese School (Barker Road), 60 Barker Road, Singapore 309919
• Name of Authority - Ministry of Education, Singapore
• Salary: $1700- $2100 (Negotiable)
• Nationality/Citizenship: Singaporean/PR
• Duration – 12 months (renewable )

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7.00am to 4:15 pm, inclusive of 45 mins lunch break

• Fridays: 7.00am to 3:45pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

• Provide front desk support to the General Office

• Administrative duties will generally include:

(a) Manning the front desk to answer queries from public, parents and students

(b) Handling of incoming and outgoing letters, packages, and deliveries

(c) Handling all incoming calls to the school

(d) Issuing of Graduation Certificates and Academic certificates to students

(e) Updating students’ and staff attendance

(f) Maintaining internal facility bookings in the Campus

(g) Maintaining school internal calendar

(h) Assisting in the photocopying of school materials

(i) Assisting in the transport arrangements/confirmation for CCA and/or events

(j) Assisting in office admin such as updating organisation chart and honour rolls, office equipment maintenance, ordering fruit baskets, preparation/setup of events venue, replenishing first aid box, stationery, sanitisers, tissue boxes etc 2-2

(k) Attending to emergency cases by calling for emergency ambulance services when directed

(l) Any other duties assigned by Admin Manager or supervising officers

St Joseph’s Institution International Elementary School, a Catholic & Lasallian school that provides a quality international education for a diverse student body, rooted in the community of Singapore, is seeking a dynamic, conscientious and proactive individual to join us.

We are seeking applications for the position to start on 3 February 2025.

Job Purpose

• Provide specialist support and interventions for students individually or in small groups as directed by the supervising teacher or HOD
• Assist teachers, staff and the Leadership Team with the organisation and running of the Elementary School
• Support students in all aspects of the school day
• Support the Learning Support department in our mission: to support students socially, emotionally and academically to help them to achieve their potential as learners and to participate fully in school life.

Key Responsibilities

• Assist teachers in ensuring the well-being and safety of the Elementary School Students
• Support teachers with the delivery of the curriculum and learning activities
• Support the teachers with the provision and organisation of learning resources
• Be a role model for Lasallian Values and School Vision, Mission, Values and the Virtues Programme

Learning Support Department Specific Tasks and Duties

• Provide support and interventions for children, individually or in small groups, as directed by the Head of Learning Support / AP Student Success
• Regularly liaise with the Homeroom and Learning Support teachers regarding the support and interventions provided

Specific Tasks and Duties

• Prepare learning materials for the teacher by making, photocopying or organising resources
• Observe and monitor student behaviour in the classroom, during transitions and at recess reporting any matters of concern to the appropriate teacher
• Assist the teacher during special events in the class and during school wide celebrations
• Create displays and signage in the classroom and corridor areas
• Sort, audit and organise classroom resources in preparation for the next term

Curriculum and Pedagogy

• Provide specialist support and interventions for students individually or in small groups as directed by the supervising teacher or HOD
• Liaise regularly with the supervising teacher or HOD regarding planning and teaching of identified groups or individual students
• Use 1:1 and small group support strategies, resources and programme
• Deliver 1:1 and small group support tasks as directed by the Head of Dept and AP Student Success
• Assess and feedback suggested next steps for each student supported through 1:1 and small group tasks, to the Head of Dept and relevant grade level teachers via the Learning Diary

Communication

• Communicate with teaching and administrative staff, Teaching Assistants, TA Resources Coordinator, the Leadership Team and students effectively, respectfully and in a timely manner
• Report to the AP Student Success any matters related to child safeguarding, Health and Safety, discipline or personal concerns

Collaboration and Relationship Management

• Work collaboratively and purposefully with assigned teachers and other Teaching Assistants
• Support teachers with the organisation and management of the students as a class, in groups or individually whilst promoting high standards of behaviour and discipline
• Collaborate and communicate regularly with the AP Student Success and TP Resources Coordinator as part of a team that supports the academic, social and emotional development of each child

Self-Evaluation and Quality Assurance

• Participate in the school’s evaluation process as a reflective practitioner and use this as an opportunity for professional growth
• Seek opportunities for professional development through a range of opportunities such as professional reading, in-school or external workshops

General Areas of Responsibility

• Be an advocate of the school and its decisions during interactions with students, staff and the community
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service and Community
• Demonstrate professionalism and confidentiality within and beyond the workplace
• Maintain updated knowledge of Child Protection and pastoral care generally
• Maintain good working relationships with colleagues and students
• Be a role model within the school in terms of professional conduct and work ethic
• Treat others fairly and with respect in order to create and maintain a positive school culture
• Inform and support the SLT as needed
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT

Requirements

• Minimum Bachelor Degree
• 3 or more years of working with students in a school context

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/employment for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans or PRs need apply.

We regret that only shortlisted candidates will be notified.

Job Summary

We are looking for a specialist consultant having knowledge of financial markets, risk management concepts to provide effective support to the Front Office Trading team. This will be an opportunity to be part of global team within Financial Markets.

Mandatory Skill-set

• Bachelor's Degree in Computer Science, Mathematics, Financial Engineering, Quantitative Finance or a related discipline;
• Proven experience with front office trading products - Derivatives / Credit Derivatives / Interest Rates Derivatives;
• Experience in providing functional support to front office traders and risk management teams;
• Hands on experience in IT Operations / Support including Functional support to end users;
• Experience in derivates valuation (OIS versus LIBOR), market risk reporting and modelling;
• Hands on with construction of interest rate, FX and volatility curves and use them to value cash flows;
• Understanding this for linear derivatives (swaps) is a must;
• Has analytical skills to identify root causes in workflows incidents which could be data, technical or functional issues;
• Technical skills: SQL & Linux;
• A good team player, cross functional, enjoys interacting with people of all levels in a multicultural environment;
• Excellent stakeholders management skills;
• Proactive, good communication skills and attentive to details.

Desired Skill-set

• Experience of supporting on real-position management system;
• Familiarity with Datasynapse, Apache Ignite (GridGain), Google Cloud Platform, Docker and orchestration for it like Kubernetes or Openshift.

Responsibilities

• Manage and oversee incidents during trading activities, lead incident resolution efforts, coordinating with relevant teams and stakeholders to minimize disruptions;
• Involved in providing functional support for the derivatives platform, ensuring smooth operation of real-time and intraday position management system during ASIA trading hours;
• Construct interest rate, FX and volatility curves and use them to value cash flows;
• Drive effective problem management, ensure preventive and detective measures of the applications are identified and resolved through the backlog and communication/ dialogue with the Product Owner;
• Find opportunities to automate the testing of existing features, performance, and security as well as the automation of deployments, monitoring, and more;
• Perform Functional testing and Change Management activities to ensure the safe deliveries to Production environment;
• Conduct user training sessions and create documentation to help user on system functionalities and reporting tools;
• Work Closely with colleagues from other areas of expertise and take initiative in expanding knowledge (both within and outside of your area of expertise) that is relevant for the area in which you work.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• 
  

Qualifications:

• 3+ years of experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Skills:

• Good interpersonal and communication skills, great teammate.
• UNIX (Linux) environment
• Databases - Oracle
• Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage

About the job

If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.

Who You Are

You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.

You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.

What You’ll Do

As an individual contributor on our penetration testing team, you are responsible for:

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services

How You’ll Succeed

Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:

• Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
• Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
• Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
• Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
• Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Job Description: Administrative and Clinical Support Assistant

Overview:The Administrative and Clinical Support Assistant plays a dual role, combining administrative duties with clinical support tasks to ensure the smooth operation of a healthcare facility. This position involves assisting with office management, patient care, and coordination between the administrative and clinical teams.

Key Responsibilities:

Administrative Duties:

1. Front Desk Management:Greet patients and visitors, ensuring a welcoming and professional environment.
   Schedule and confirm patient appointments.
   Answer phone calls, respond to inquiries, and manage correspondence.
   Check patients in and out, verifying patient information and updating records.
   
2. Patient Records:Maintain accurate and up-to-date patient records, both electronic and paper-based.
   Ensure proper documentation of patient information, treatment plans, and follow-up notes.
   Handle the filing, retrieval, and archiving of patient records.
   
3. Billing:Process patient billing, manage invoices, and handle payments.
   Assist patients with billing inquiries.
   
4. Office Management:Order and manage office supplies and ensure the office is well-stocked and organized.
   Coordinate office maintenance and repairs as needed.
   Assist with the preparation of reports, presentations, and other administrative tasks.
   

Clinical Support Duties:

1. Patient Care:Assist with preparing patients for examinations and procedures.
   Provide basic patient education and instructions as directed by healthcare providers.
   
2. Clinical Documentation:Assist in documenting patient encounters, including updating medical charts and electronic health records (EHR).
   Prepare examination rooms by setting up equipment and supplies.
   Ensure that clinical areas are clean, organized, and properly stocked.
   
3. Infection Control & Safety:Follow proper infection control protocols to maintain a clean and safe environment.
   Ensure that clinical areas meet health and safety regulations.
   

Requirements: Administrative and Clinical Support Assistant

1. Experience:Previous experience in a healthcare setting, particularly in administrative or clinical roles, is preferred.
   Experience with electronic health records (EHR) systems and medical billing software is an advantage.
   
2. Skills:Strong organizational and multitasking abilities.
   Proficiency in office software (e.g., Microsoft Office Suite) and medical software (e.g., EHR systems).
   Excellent communication and interpersonal skills to interact with patients, staff, and healthcare providers.
   Knowledge of medical terminology and basic clinical procedures.
   Attention to detail and accuracy in handling patient records and administrative tasks.
   
3. Physical Requirements:Ability to sit, stand, and move around the office for extended periods.
   Manual dexterity for handling office and medical equipment.
   Ability to lift and carry office supplies or clinical materials as needed.
   
4. Personal Attributes:Professional and courteous demeanor.
   Ability to handle sensitive patient information with confidentiality and discretion.
   Strong problem-solving skills and the ability to work well under pressure.
   A team player with a collaborative and adaptable attitude.
   

This role is essential for ensuring both the administrative efficiency and clinical support needed for delivering high-quality patient care in a healthcare setting.

Beauty Advisor Responsibilities:

• Consulting with clients to determine their skin type, skincare concerns, and style preferences.
• Recommending products that fit the client's needs, preferences, and budget, and plaining how the products work.
• Responding to customer questions and complaints.
• Making sales, processing returns, and maintaining a balanced cash register.
• Planning and taking part in store events.
• Designing and maintaining attractive displays and managing inventory.
• Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships.
• Familiar with operating facial , Body therapy with or with equipment like : MIR , CPL , Oxygen equipment and other all equipment in outlet.

Beauty Advisor Requirements:

• Extensive and up-to-date knowledge of beauty trends, skincare products, and cosmetics.
• A passion for the beauty industry.
• Experience in sales, retail, or related field may be preferred.
• Excellent customer service and sales abilities.
• Strong communication and interpersonal skills.
• Good analytical and problem solving skills.
• A friendly personality and professional appearance.

1. Coordinate by managing schedules, filing important documents and communicating relevant information

2. Ensure the adequacy of stocks planning

3. Respond to complaints from customers and give after-sales support when requested

4. Monitor the sales progress, forecasting, prepare sales reports, report account progress, quarterly report.

5. Handle the processing of all orders

6. Inform clients of unforeseen delays or problems

7. Prepare, organizing of Promotion Plan, Execute accordingly

8. Manage all distribution channels clients on products.

9. Taking Orders and other Ad-Hoc Duties

Join Us. Be Part of Our Vision.

At PAFA Financial Advisory, we don’t just work - we come together with unwavering energy and enthusiasm, driven by our commitment to delivering innovative financial solutions to our clients. Our culture thrives on a balance that fosters inclusivity, rewards dedication, and encourages continual growth.

Who We Are Seeking.

We're on the lookout for passionate managers and advisers who share our vision and exhibit innovation in their approach. Your dedication to upholding high standards and core values will align perfectly with our beliefs. We embrace challenges and firmly believe that every individual has the opportunity to shine and grow with our organisation.

Why Choose Us?

We're more than just a company; we're a team that loves what we do. Our core values form the bedrock of how we conduct business, engage with stakeholders, and build enduring relationships with our clients. At PAFA, we provide a flexible, technology-driven, and autonomous work environment, enabling our team members to achieve their career aspirations.

Responsibilities:

• Assess clients’ financial situations by conducting thorough financial needs analysis.
• Provide strategic financial planning and investment advice to help clients achieve their financial goals.
• Develop and maintain long-term relationships with clients through exceptional service and regular reviews.
• Stay abreast of new industry developments, financial products, and market trends.
• Educate potential clients and expand client base.
• Ensure compliance with all industry rules and regulations.

Benefits:

• Competitive commission structure with high earning potential.
• Comprehensive training programs and mentorship towards prestigious industry milestones like MDRT, COT, and TOT.
• Flexible work schedule and autonomy to build your own business strategy.
• Supportive management and a collaborative team environment.
• Opportunities for career progression and personal development.

Requirements:

• Minimum diploma or equivalent; degree holders in any field.
• Excellent communication and interpersonal skills.
• Self-motivated, driven, and possess a strong work ethic.
• Previous experience in financial services is advantageous but not required.
• CMFAS certifications M5, M9, M9A, and HI is desirable.

Job Description

· Support BSD in engineering design and solution for Data Centre infrastructure setup

· Assist BSD in attending to requests from customers in bidding & tender potential project matters.

· Handle tender’s technical documents and specification requirements.

· Attending tender site survey, obtain and verify quotations from vendors for BSD and assist in negotiating contracts.

· Preparation of budget requirements for ad-hoc.

· Support Project Team on technical and conceptual design matters.

· Support Project Team on the clarification of scope, if required.

· Adhere to ISO procedures and standards.

· Handle ad hoc assignments or tasks as required.

Requirements

· 4 - 5 years relevant experience with industry knowledge is an advantage (Digital signage)

· Previous experience in a similar role

· Excellent communication skills – both verbal and written and presentation

· Results driven.

· Ability to manage a group of people and set business strategy and execute.

· Ability to set goals and deadlines and to manage to schedule and deadlines.

· Ability to manage multiple projects and priorities at the same time.

· Experience with MS Office tools required, including Excel, Word, and PowerPoint

· Some travel may be required.

· Ability to work in a fast-paced environment.

1. HE Programme Delivery: Ensure operational success of the programmes through maintaining effective communication with all stakeholders including but not limited to university partners, lecturers, students, alumni and government authorities.

2. Operation Coordination with University

Partners/Academics: Assist Resident Director in creation and implementation of orientation and academic development programs/workshops and promote the services by SIM Student Development to ensure students are well supported throughout their studies at SIM.

3. Student Support:

• Ensure successful transition and smooth progression for students by providing them with appropriate academic advisement to satisfy University Partner's Degree requirement; and academic counselling to students with academic difficulties.
• Discuss the educational and career objectives suited to the student’s demonstrated abilities and expressed interests. Advisors help students understand the relationships among the courses, programs, undergraduate research opportunities, and other academic experiences provided by the university. Help the student become an independent, self-confident decision maker, able to solve problems that arise in pursuit of their educational goals.
• Assist the student in planning a course of study and give advice about courses and adjustment of course loads. The advisor will inform the student about their exemptions/transfer credits; prerequisites for subsequent courses in the student’s programme.
• Work with Resident Directors to review students’ academic performance and carry our interventions for at-risk students.

4. Process Innovation: Review processes and suggest improvement plans that will enhance student learning experience.

5. Marketing and Recruitment: Actively engage prospects and present accurate information at all marketing and recruitment events.

6. Programme Review: Compile data for programme reviews (internal and external).

Authorities: Role Types

1. Cross-Functional Role Relationships: Support and be involved in cross-division, SIM-wide projects or tasks.

We regret that only shortlisted candidates will be notified.

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.