Total 960 customer service manager job vacancies in Quality Assurance / Control category in Singapore

Responsibilities:

• Perform internal audits as per internal audit schedule in accordance to AS9100, and PART-21 Subpart G requirements OR AS9110C and P-145 requirements
• Manage the qualification and authorization of Technician, Inspector and Signatory (APU)/ Certifying Staff (ARU)
• Facilitate training management, by doing operator audits, manage operator certifications, stamp register control, product authorization matrix, and follow up of re-certification
• Support external audits, (Civil Aviation Authorities, customers and Certification bodies)
• Participate and contribute in Production Readiness Reviews & Participate in FAI reviews and verify FAI reports
• Perform Product audits in accordance to applicable Definition Files and Manufacturing Inspection Files
• Facilitate and participate in Analysis and Decision committee / Material Review board, related to product non conformity.

Requirements:

• Degree/ Diploma in Quality, Quality Management or Mechanical Engineering or Electrical Engineering or Electronic Engineering or Equivalent
• Experienced in Avionics Production Environment
• Experienced in Quality Auditing
• Experienced in Procedural and Process developments
• Knowledge in: AS9100D, PART-21 Subpart G, Or AS9110C, PART-145

Responsibilities

• Manage the existing portfolio of compliance operation products and systems, evaluating performance, responding to incident and identifying opportunities for improvement or expansion
• Collaborate with Compliance, Legal, and Risk teams to understand compliance processes, logic, and financial regulatory policies
• Translate these regulations into enjoyable, effective, and compliant product features and functionality
• Coordinate with Engineering team to create compliance solutions within our products
• Conduct user research and address feedback for improving the user experience and workflows related to compliance (20% of this role)
• Define and communicate product roadmaps, prioritizing compliance-related features based on regulatory requirements, business necessity, and user feedback
• Monitor and assess the effectiveness of compliance features, making data-driven suggestions for improvements and optimizations
• Proactively stay updated with financial regulations and industry trends and identify opportunities to enhance our compliance products

Requirements

• Minimum 7 years of experience in Compliance/Risk related product, or corporate internal operating system/tools management roles, preferably in Finance or Technology industry; Crypto experience will be an added advantage
• Excellent understanding of product and project management principles. Good technical understanding and ability to communicate with both technical and non-technical audiences
• Good understanding of financial regulations such as AML/KYC, GDPR, and PCI-DSS, and their implications on product design
• Excellent time management and coordination skills to concurrently manage multiple projects and adhere to schedule
• Excellent stakeholder management skills and experience in collaborating with Compliance, Legal, and Risk teams
• Bilingual with both English and Mandarin is a must to be be able to coordinate with internal and external stakeholders

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Highlight:

• 5 days work week (Monday- Friday 8am - 5.30 pm)
• Company transport provided
• AWS + Variable bonus

Responsibilities

• Overall, in-charge of the QC Department and its adherence to the QHSE System Procedures.
• Settle quality issues with customers.
• Keep, control, and confirm formulation and blending procedures including new products in the OASIS System.
• Participate in the root cause analysis and in the formulation of corrective and preventive actions.
• Approve affected nonconforming lot disposition in the absence of Plant Manager or Business Head.
• Confirm and provide resources for the laboratory and other QC needs.
• NCF report coordination and monitoring.
• Coordinate nonconforming product for recall to Production, Plant Manager and Production Admin.
• Implement corrective actions and preventive actions as instructed.

Requirement

• Degree or Diploma in Science (preferably Chemistry) or Chemical Process Technology.
• A minimum of 5 years QC experience in chemical manufacturing industry.
• Ability to work independently and collaboratively.
• Ability to work in a fast-paced environment and manage deadlines.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office Applications
• Strong interpersonal and communication skills

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

Job Description

• Develop and improve policies, processes and systems to achieve efficient collection of levy and effective enforcement
• Leverage on data and trends to monitor, review and fine-tune enforcement strategies as well as drive process improvement
• Perform in-depth analysis and reconciliation to identify high risk employers as well as ensure timely and accurate collection of payments
• Conduct compliance checks on egregious and recalcitrant employers
• Conduct investigations for offences
• Follow up cases with punitive / admin measures on employers
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements
• Manage the delivery and performance of service providers/ appointed auditors assigned to process collections and conduct compliance audits to maintain high service standards
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements

Requirements

• Tertiary qualification
• At least 3 years of relevant work experience in enforcement / audit / accounting / mass communication;
• Able to leverage on technology, tools or ground intelligence to analyse and interpret data and propose next course of actions
• Able to build strong relationships and collaborations with relevant divisions and stakeholders
• Adaptable and able to thrive in disruptions or new challenges
• Possess strong policy acumen as well as good writing, communication, project management and presentation skills
• Good analytical skills with advanced hands-on knowledge of Microsoft Excel (such as formula functions, pivot tables)
• Keen interest to keep abreast of new trends and developments to identify opportunities to improve existing policies, processes or strategies
• Driven, meticulous and able to multi-task and work independently
• Knowledge related to financial and accounting principles and risk management and controls would be advantageous

Khaty Zainal

Registration No. R22111204

My client is a dynamic financial services firm looking for a Deputy Compliance Manager to join their team. If you are a Market Conduct Professional or an Investigator looking for a rewarding career where you can contribute your expertise and make a difference, this role is for you.

Responsibilities:

• Manage investigations end-to-end including conducting interviews and drafting investigation reports.
• Mentoring of juniors from the Compliance department
• Ensure all relevant laws and regulations issued by MAS are updated and adhered to
• Conduct audits to identify critical risk areas, e.g. training and competency quality

Requirements:

• Degree holder of min. 3 years' experience in conducting market conduct/investigations related work preferably within FA firms, insurers or banks. (also open to police investigation officers)
• Proactiveness and ability to adapt quickly in a fast-paced environment.
• Ability to work with different stakeholders
• Possess report writing and documentation skills
• Understanding of relevant regulations, including FAA and LIA guidelines.

Perks:

• Opportunity to grow professionally in a supportive environment.
• Join a young collaborative team dedicated to excellence and continuous improvement.
• Hybrid working arrangements

Don't miss out on this exciting opportunity to be a part of a dynamic team. Apply directly or reach out to Jeanie Ng via email to [email protected] or dial +65 6351 6993 to be considered immediately, as this role is highly competitive.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Do you want to play a central role in delivering our baggage handling systems to airport projects and logistics system all around the world?

Take  this opportunity to become Test Manager for global airport and logistics system projects.

You will have a key role in ensuring that our state-of-the-art baggage handling and logistics systems are handed over to our customers in the quality that they expect. You will be working with multi-disciplinary teams and interacting with team members ranging wide in nationalities globally.

Ensuring the quality of our systems

As a Test Manager, you will be involved from the beginning of our projects. You will be an active member of the project management team of the project that you are working for, and from the very beginning of the project your focus will be on quality, validation of requirements, and commissioning strategy. Furthermore, you will be involved in decisions on how and when mechanical, electrical and software components will be tested. We will train you in our products and processes as well as in our test and commissioning strategies.

You will:

• Create an overall Integrated Test Plan (ITP) for the project.
• Decide on a decommissioning and commissioning strategy.
• Work together with the Project Manager and the Technical Project Manager on risk management, to ensure that the right balance is found with regard to what to test.
• Contribute to the schedule, budget, resource plan and site management plan.
• Review test cases from all internal stakeholders as well as from suppliers.
• Organise Factory Acceptance Testing (FAT), both on emulators and on physical test loops.
• Lead the test and validation process on sites where we commission our systems.
• Communicate with our clients regarding the progress of testing.
• Perform acceptance testing together with the people from the airport.
• Lead the process of requirement management.
• Work in our head office but also on site at the place of installation, for a longer period.

Project Management Skills

We see a Test Manager as a Project Manager with focus on testing, validation, and quality. You will operate in large and complex projects, where you cooperate and communicate with many stakeholders across the organisation. You are robust, structured, and flexible; you have a keen cultural awareness and enjoy having a dynamic workday where you put your great collaboration skills to use. Furthermore, you:

• See yourself as a Project Manager or you have the ambition to go in that direction.
• Have good communication skills, both verbally and in writing (English).
• Enjoy working in other countries for longer periods of time.
• Understand software development processes.
• Know how to multitask and prioritise your tasks.
• Are proactive and constructive in your approach to your assignments and in your teamwork with stakeholders from different cultures and with different personalities.
• Know your way around IT systems..

**Job Description: **

We are seeking a skilled and experienced Pest Control and Cleaning Manager to join our team. The ideal candidate will be responsible for overseeing pest control and cleaning operations, ensuring exceptional service delivery, and maintaining high standards of quality and safety.

Key Responsibilities

• Manage Operations: Oversee daily pest control and cleaning operations, ensuring efficiency and effectiveness.
• Team Leadership: Lead, train, and supervise a team of pest control technicians and cleaning staff.
• Client Relations: Maintain strong relationships with clients, ddressing their needs and concerns promptly.
• Quality Assurance: Ensure all services meet company standards and regulatory requirements.
• Scheduling: Coordinate and schedule pest control and cleaning services to meet client demands.
• Inventory Management: Manage inventory of pest control and cleaning supplies, ensuring adequate stock levels.
• Safety Compliance: Ensure all team members adhere to safety protocols and regulations.

Qualifications

• Proven experience in pest control andcleaning management.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of industry regulations and best practices.
• Ability to handle multiple tasks and prioritize effectively.
• Valid pest control certification (preferred).
• Valid driver’s license and clean driving record

How to Apply:

Interested candidates are invited to submit their resume and cover letter to [email protected] with the subject line "Pest Control and Cleaning Manager Application."

Join our team and help us provide exceptional pest control and cleaning services to our valued clients!

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Compliance AML Risk Mgmt Manager - Hybrid (Internal Job Title: Compl AML Core Group Manager - C14) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Compl AML Core Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget, and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

In this role, you’re expected to:

• Enhance, refine and implement best-in-class AML Compliance policies and practices.
• Oversee AML Compliance quality and testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities, and recommend corrective actions while satisfying regulatory and audit commitments. Further, assess and identify emerging risks and recommend / drive program enhancements.
• Coordinate and manage compliance reviews of new and existing high-risk customers and relationships in one or several business sectors that require AML Compliance review/approval.
• Provide adequate training to the Business lines and other AML Compliance employees, and as needed, participate in the design and delivery of training as required, to inform employees of the objectives of the program.
• Liaise with US and foreign regulators externally and Citi Internal Audit and Compliance Assurance staff, as appropriate, including coordinating AML-related examinations, audit and reviews, document production, and issue responses - for consistency in responses and issues are communicated across regions, such that actions and conclusions are shared.
• Manage a diverse team of staff across multiple locations; invest in the development of all team members to facilitate consistent execution.
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years relevant experience
• AML certification
• Self-motivated and detail oriented
• Proactive leadership and motivational skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Advanced presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
• Significant knowledge and expertise of AML regulations, risks and appropriate controls
• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders.
• Ability to influence and lead people across cultures; using sound judgment as when to escalate issues to senior management Advanced analytical skills Proficient in Excel and Word – ability to learn multiple system applications quickly
• Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements
• Bachelor's/University degree, Master's degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

COMPANY DESCRIPTION

Founded in Singapore in 2004, Akribis Systems is a motion control company that provides high precision direct drive motors. We construct products for a range of industries including renewable energy, semiconductor, communication, biomedical, robotics or any industry that requires precise motion.

We produce direct drive motors with a high force density and patented coil design that decreases cogging. Our linear and rotary motors also are available with stages that we manufacture ourselves so you can smoothly integrate the motor into your design.

More than simply a manufacturer, we are also innovators. Our deep knowledge of engineering and dedication to the work has resulted in 92 patents, and our research and development into the field of magnetics will only continue to grow our business. Our engineers are able to custom design motors and stages to your specific requirements with you as a co-developer.

Today, we have five production factories and numerous sales and support offices across the globe. At Akribis Systems, precision matters.

RESPONSIBILITIES

• Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management.
• Understand and classify issues into discipline such as quality, operational, design, etc.
• Host post-mortem discussion during each project closure to review issues and identify preventive action plan for each issue.
• Participate in manufacturing departments to track non-conformance reports filed during buy-off process and define preventive action plan.
• Champion long-term quality improvement efforts (new processes, structural changes, training, etc.) within the business unit to increase metrics such as first-pass yield and number of quality-related returns.
• Track and investigate quality-related returns and customer complaints with a view to long-term prevention.
• Coordinate First Article Inspection Process for new manufacturing processes or parts
• Lead continuous improvement initiatives to enhance product quality, reduce waste, and improve operational efficiency.
• Identify and implement process improvements based on lean manufacturing principles
• Supervise and mentor the quality assurance team, providing guidance and support to ensure their professional development.
• Foster a culture of quality and continuous improvement within the organization.
• Ensure the manufacturing facility maintains ISO certification.
• Coordinate and oversee all ISO-related activities, including internal and external audits.
• Act as the main point of contact for ISO certification bodies.
• Serve as the Management Representative (MR) for the QMS.
• Report to top management on the performance of the QMS and any need for improvements.
• Ensure the promotion of awareness of customer requirements throughout the organization.

• 5 - 8 years' experience working in quality assurance is required.
• In-depth knowledge of quality management systems, standards, and methodologies (e.g., ISO 9001).
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Proficient in using quality management software and tools.
• Certification in quality management (e.g., CQE, CQM) is preferred.
• Six Sigma certification is beneficial but not mandatory.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are searching for an experienced Optical Test & Development Engineering Manager to lead our R&D testing team for designing & developing test methodologies, set-ups, and testing plans and procedures.

Our ideal candidate must be ambitious, self-directed and independent. Of particular importance to us are the ability and desire to lead the test team, learn, and the drive to work very hard with similarly motivated people.

Key Responsibilities

• Manage the evaluation, recommendation, and implementation of testing procedures and strategies for the latest R&D products.

· Perform waveguide and optical coupling tests of passive components, and electro-optical tests to characterize active optoelectronic devices and photonic integrated circuits.

• Work closely with other teams/departments on both in-house and outsourced partners.
• Identifies opportunities in the test group to improve test capabilities and procedures to increase efficiency.
• Provides test forecasts and identifies test lab needs.

· Generate test reports with measurement results and detailed analyses in a timely manner.

· Contribute actively to the build-up of test and characterization capabilities of the Photonics Test Lab, including maintenance of test set-ups and jigs and calibration of the measurement instrumentation, as well as software control and automation of the set-ups.

• Leads the engineering test group and ensures that all test developments follow a disciplined engineering process.
• Grow and develop a team of Test Engineers and Technicians.
• Leads and controls the test of new and recurring products.

Key Qualifications

• 7+ years of experience with component testing and evaluation.
• Graduate degree in electrical engineering, or a related field.
• Experience with high-speed RF characterization tools and methods and optical testing.
• Ability to analyze measurement data to extract key device performance features.
• Experience with programming for test automation.
• Proficient in working with large datasets and statistical analysis tools.
• Strong communication and interpersonal skills.
• Strategic thinking and strong communication, interpersonal, and conflict resolution skills
• Leadership, team building, and mentoring skills

Hands-on experience with coherent communication systems and optical testing is preferred.

Job Description

• Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management.
• Understand and classify issues into discipline such as quality, operational, design, etc.
• Host post-mortem discussion during each project closure to review issues and identify preventive action plan for each issue.
• Participate in manufacturing departments to track non-conformance reports filed during buy-off process and define preventive action plan.
• Champion long-term quality improvement efforts (new processes, structural changes, training, etc.) within the business unit to increase metrics such as first-pass yield and number of quality-related returns.
• Track and investigate quality-related returns and customer complaints with a view to long-term prevention.
• Coordinate First Article Inspection Process for new manufacturing processes or parts
• Lead continuous improvement initiatives to enhance product quality, reduce waste, and improve operational efficiency.
• Identify and implement process improvements based on lean manufacturing principles
• Supervise and mentor the quality assurance team, providing guidance and support to ensure their professional development.
• Foster a culture of quality and continuous improvement within the organization.
• Ensure the manufacturing facility maintains ISO certification.
• Coordinate and oversee all ISO-related activities, including internal and external audits.
• Act as the main point of contact for ISO certification bodies.
• Serve as the Management Representative (MR) for the QMS.
• Report to top management on the performance of the QMS and any need for improvements.
• Ensure the promotion of awareness of customer requirements throughout the organization.

Qualifications

• 5 - 8 years’ experience working in quality assurance is required.
• In-depth knowledge of quality management systems, standards, and methodologies (e.g., ISO 9001).
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Proficient in using quality management software and tools.
• Certification in quality management (e.g., CQE, CQM) is preferred.
• Six Sigma certification is beneficial but not mandatory.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The Role:
My Client is a leading Digital Bank and we are looking for a Compliance Advisory professional to join the team in Singapore. Being the pioneer of the Digital Banking scene in Singapore, you will be given the opportunity to oversee all Regulatory Compliance related work and work with senior leaders in the Industry.

Responsibilities:

• Implement and spearhead new Compliance framework within the business
• Identify Compliance gaps and implement framework to mitigate gaps and risks
• Spearhead policies to mitigate Business Risk, Outsourcing Risk, Corporate Governance regulations etc.
• Ensure that policies are in line with Regulatory requirements and provide advisory to the business.
• Any other adhoc Regulatory Compliance duties across the Group level
• Maintain and build a Compliance culture in the firm

You must:

• A bachelors degree in a reputable university
• 5 to 10 years of experience in a Compliance Advisory role – ideally with experience in ORM Risk, Non Financial Risk, Internal Controls etc
• Strong understanding of Banking Acts and MAS Regulations
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2023.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

JOB DESCRIPTION:

• Responsible for day-to-day business data management and regular business report preparations, which includes SAP material master maintenance, data integrity checking and statistics.
• Daily monitoring of basic system health and to flag out any inconsistency in API/System functions when found/reported.
• Daily monitoring of system backend jobs and ensure transactional data are interfacing in healthy state with external/internal system.
• To support Business Analytics, extracting and reorganizing original data, dealing with data related issues with other departments.
• Responsible for data preparation, data mining, to create/identify opportunities through analytics, to optimize business objectives.
• Communicate findings and insights to relevant stakeholders in order to assist Manager in making data-driven decisions in KPI assessments.
• Drive continuous improvements /optimization of campaign performance tracking report with business while complying to A*STAR policies.

REQUIREMENTS:

• Bachelor's Degree or Diploma (with at least 5 years or more relevant experience), preferably Business Analytics, Information systems or Computer Science.
• Strong analytical skills, with experience solving problems using data and providing practical business insights.
• Self-Starter with a strong sense of urgency.
• Aptitude to challenge the status quo, think outside the box, and question what has been done.
• Comfortable with dealing with sets of data points from different sources.
• Qualities of matured thinking, dependable and requires minimum supervision.
• Excellent communication skills (oral and written).

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Responsibilities :

· Conduct AML/KYC periodic reviews on high risk and high net worth customers as well as customers who are public figures.

· Provide advice to staff regarding due diligence, Know Your Customer (KYC) standards, internal policies and local regulations

· Assisting in automation and enhancement of CDD processes to optimize resources for timely completion of CDD

· Review and analysis of transactions surveillance alerts

· Drive and manage initiatives to enhance the AML/CFT framework and program

· Handle or coordinate regulatory or audit requests / inquiries / examinations

· To assist and facilitate the training for the staff of Business

· Handle ad hoc assignments

Job Requirements :

· Degree of relevant discipline

· 7 - 8 years’ of relevant experience, preferably in the private banking industry

· Sound knowledge in AML regulatory requirements

· Able to work independently under pressure and accomplish tasks assigned within tight deadline

· Exhibit positive attitude and a good team player

· Effectively bilingual in English and Mandarin as the role requires communication with Mandarin speaking colleagues in Taiwan.

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

About Us:

MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses - Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia and our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.

The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities.

The Digital Commerce business, Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices. It provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports.

Are You The One?

We are looking for an ambitious and self-driven person who is responsible for ensuring a company's policies and procedures comply with regulatory and ethical standards along with performing regular audits, implementing company policies, and design control systems.

Key Responsibilities:

● Execute current compliance monitoring and governance program. Participate in compliance risk assessments, reporting, reviews, testing, and provide compliance comments/advisory. This includes doing AML risk assessment, i.e. assess AML/CFT risks i.e. country, customer, product, regulatory, etc.

● Execute the Compliance Programs for the global markets including AML/CFT Sanctions and Data Protection Policy, Anti-Corruption & Bribery Policy, Risk Management Policy, Business Continuity Plan, Legal Policy, Entertainment and Gifts Register, etc.

● Review and update compliance procedures and related documents in reflecting latest rules and regulations, industry best practices, and changes to MAS regulations, data protection laws, etc.

● Coordinate all MAS matters, including coordination in regulatory inspections, preparing regulatory reports, and handling regulatory inquiries, attending to external audit, compiling Suspicious Transaction Reports (“STRs”), etc.

● Support Commercial Team:

o in keeping track of key regulatory changes and work with internal stakeholders to advise relevant business divisions on the impact on businesses.

o Provide compliance advisory to the Commercial Team on MatchMove products and business propositions

o Manage and maintain compliance relationships with MatchMove’s business partners.

● Conduct regular and timely compliance training for all staff in accordance with local regulation.

● Perform client onboarding (Individual and corporate) and transactions monitoring.

● Perform other compliance related matters as when required.

Requirements:

● Degree in any related field.

● At least 3 to 6 years’ experience in compliance or risk. Prior experience in the FinTech/Payment industry preferred.

● Prior experience in engaging the financial regulator(s) such as MAS and other Government agencies will be a plus but not essential.

● Able to influence and negotiate with a broad range of stakeholders.

● Possess multi-tasking skills and able to work well in a fast-paced environment.

● Tech-savvy, independent and able to work with minimum supervision.

● Able to think outside the box and propose solutions from different perspectives.

MatchMove Culture:

● To work in a fast-moving growing start-up, fun and yet professional environment that recognizes and rewards individual contributions and also team success.

● To work with highly motivated and diverse people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.

● We strongly encourage Innovation, Collaboration, Creativity, and Initiative.

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to:

● collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and

● retain your personal data for one year for consideration of future job opportunities (where applicable).

SUMMARY

As a Compliance Relationship Manager, you are responsible for ensuring the portfolio of clients adheres to government regulations and ethical standards. Your responsibilities would include continually following up on your companies’ compliance requirements in a systematic and routine manner as part of the fiduciary duties as a director of a company and/or its affiliates in terms of the Nominee Directorship services offered by In.Corp.

Our Compliance Relationship Manager are carefully selected based on their qualifications, experience, and values, and are committed to bringing their unique perspectives and insights as essential in driving innovation and creating sustainable growth. They are dedicated to working collaboratively to achieve the organizations goals and objectives.

As a Compliance Relationship Manager, you can expect to be a key player in decision-making processes, offering innovative solutions to complex challenges and contributing to the overall success of the company.

ESSENTIAL FUNCTIONS

• Act as a director of each Client as instructed by the relevant Service Provider and discharge the same duties as that of a regular/executive director as per the Companies Act, including but not limited to duties to act honestly and in good faith, to avoid conflict of interest, to exercise care, skill and diligence and to not misuse powers and information on behalf of any Client.
• Use your best efforts to comply and act in accordance with your legal obligations and duties as a nominee director at all times.
• Maintain your residence in Singapore.
• Comply with the Constitution (as amended from time to time) of each Client.
• Not commit any act or omission that shall disqualify you from being a director under the Companies Act.
• Abide by any statutory, fiduciary or common-law duties owed to each Client, including but not limited to performing your duties as a director of each Client with reasonable diligence.
• Perform duties as may from time to time be assigned to you by the relevant Service Provider in relation to each Client.
• Comply with all reasonable and lawful directions given to you by each Client and/or the relevant Service Provider in relation to each such Client.
• Understand and keep abreast with the affairs and business activities of each Client for the purposes of maintaining oversight in respect of each Client as may be required by applicable law

ESSENTIAL QUALITIES

• At least a Diploma in Business, Accountancy, Finance or a related field
• Understanding of the Companies Act 1967 of Singapore and ACRA Regulations
• Minimum 3 years of relevant experience preferred
• Solid written and verbal communication skills
• Highly analytical with strong attention to detail
• Ability to strive in a fast-paced and results-oriented environment requiring a high degree of flexibility whilst retaining business discipline
• High level of interpersonal skills to handle sensitive and confidential situations and information
• Ability to handle multiple projects simultaneously with exceptional organizational and time-management skills

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Analysis of training data and generating of reports for the purposes of audits
  • Collect and compile training data from various sources, including training sessions, participant evaluations, and SSG (SkillsFuture Singapore) survey feedback.
  • Analyse training data to identify trends, patterns, and areas for improvement in training delivery and effectiveness.
  • Generate comprehensive reports summarizing key findings and insights from the analysis of training data, ensuring accuracy and relevance for audit purposes.
  • Collaborate with internal stakeholders, including programme managers, program coordinators, and other supporting teams, to gather additional data and context as needed.
  • Conduct periodic audits of training programs and processes to ensure compliance with regulatory requirements, organisational standards, and industry best practices.
  • Provide recommendations for corrective actions or process improvements based on audit findings, working closely with relevant teams to implement changes and monitor outcomes.
  • Maintain documentation and records related to training data analysis and audit activities, ensuring accessibility and traceability for future reference.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Course Application Related Processes on government digital platforms (TPGateway)
  • Collation and screening of new course application data from our training teams as they create new programmes CET Learners.
  • Creation of course application drafts and facilitation of governance/approval/audit processes.
  • Payment and Submission of applications and monitoring of application status.
  • Facilitate edits made to course applications.
  • Facilitate the retirement of programmes that are obsolete.
  • Facilitate communication with SkillsFuture Singapore (SSG) to ensure that application processes are efficient, that queries are answered promptly to facilitate quick turn-around.
  • Maintaining the SMU Academy master list of programmes for internal processes; which would impact finance, reporting and audit processes.
• Trainer Screening and onboarding
  • Vetting/Screening of trainer onboarding documents.
  • Management of trainer supporting documents for the purpose of knowledge management (Curriculum Vitae, Professional Certificates).
  • Issuance of appointment letters (Official appointment letters with fixed durations, with option to renew in the future).
  • Creation/updating of training and enablement materials to be used to onboard our new/existing trainers to improve CET trainer teaching quality.
  • Conduct training visits to gather insights and feedback on training delivery, identifying areas for improvement and implementing corrective actions as needed.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Supervising a team of student assistants
  • Supervise a team of 4 to 7 student assistants in handling course applications and grant management processes.
  • Ensure adherence to Singapore Management University's governance processes regarding the safety and security of personal data, including managing accesses to TPGateway and conducting checks on data security.
  • Schedule student assistant staffing to ensure adequate coverage for course application and grant management tasks.
  • Maintain updated work logs and ensure timely submission of reports.
  • Provide guidance and support to student assistants in completing their tasks effectively.
  • Foster a positive and collaborative work environment among the student assistant team.
  • Conduct regular performance evaluations and provide constructive feedback for improvement.
  • Collaborate with university staff and faculty as necessary to streamline processes and address any issues that arise.
• Other duties
  • Any other duties as required by the SMU Academy.

• Degree with at least 2 years of relevant work experience.
• Familiarity or previous experience with Education quality assurance (PQAF, QAFU, TPQA, etc.) would be advantageous.
• Keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Position Summary

To assist the department to manage the quality assurance function and achieve customer’s

satisfaction.

Responsibilities

Primary Responsibilities

• Ensure all processes and procedures comply to Customer's Standards and GMP requirements.

• Lead and Drive Quality Awareness for team in WH/PA with plans.

• Lead and Drive for Quality Improvement and Root Cause Investigation for NCR/Customer Complaints to improve KPI performance.

• Lead GMP & GDP Audits for Production Assembly and Warehouse.

• Provide Quality Trainings for new/existing employees.

• Maintain the documentation of and conduct site training for all assigned SOP and WI.

• Maintain a detailed training plan for all staff and ensure that training is completed in a timely manner.

• Ensure all relevant SOPs and WIs are adhered in assigned operations.

• Identify issues in efficiency and work on improvements.

• Staff performance management

• Enforce strict safety guidelines and company standards

• Preparation of various reports (KPI, GMP & GDP, etc)

• Other adhoc duties as assigned from time to time.

Qualifications Summary

Experience:

• Experience in ISO9001/GMP system.

• Experience in GMP/GDP/ISO audits.

• At least 5 years of working experience in manufacturing industry.

Education:

• Diploma or degree within relevant field or similar working experience.

Skills:

• Positive mindset.

• Leadership Skill.

• Able to multitask.

• Energetic to strive for improvement.

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

RAM is the world’s leading independent, dedicated specialist spreader manufacturer. The group has manufacturing facilities in China; service and repair centres in Singapore, China and United Kingdom; and sales and after-sales service support throughout Asia, Americas, Europe, Middle East and Africa.

We develop and grow our product range in response to customers’ operational needs and future expectations. RAM offers customised equipment and options built on our wide range of spreader models to deliver the most effective and practical container handling solutions.

The Quality & Welding Technology Manager develops, implements and manages quality control systems designed to ensure continuous production of advanced composite materials and applications, consistent with established standards, customer specifications and production goals.

Reporting to Chief Operating Officer and supervise a team of 15 staff in Quality Control & Welding Improvement Department in Changshu, China.

Job Duties & Responsibilities

· Responsible for ensuring that the quality management system (QMS) is fully implemented in an organized

and efficient manner.

· Review the factory procedures for material control, fabrication, welding and painting to ensure compliance

with international standards.

· Ensure fabrication and welding sequence and methods are in accordance to drawing requirements and

good manufacturing practice.

· Qualify and maintain welding and NDE procedures, welder and NDE personnel qualifications.

· Manage, train and mentor QA/QC teams for inspection of fabricated steel structures and sub-assemblies

including material identification and traceability, fit up and welding inspection and NDT, dimensional checks

and structural blasting and painting work.

· Ensure prompt and satisfactory resolution of any product non-conformances.

· Spearhead and monitor quality improvement projects for enhancing fabrication, welding and painting

quality, reliability and productivity.

· Identify and develop solutions to correct inspection function deficiencies.

Company Certification

· Quality Management System (QMS) – ISO9001:2008

· Occupational Health & Safety Management System (OHSMS) – ISO14001:2004

· Environment Management System – OHSAS ISO45001

· Welding System – ISO3834-2:2005/EN1090-2:2008

Qualifications

· A recognized Engineering Degree

· EN1090-2 certified.

· Welding and NDE certification are required (IWE)

Working Experience

· 10 to 15 years’ experience in steel structural works.

Professional Skills & Knowledge

- Possess high level of integrity and business ethics.

- Excellent command of both English and Mandarin.

Remuneration Package

- Salary between $5K and $7K

- Variable bonus

- Tax equalization

- Annual leave : 18 days