Total 2,204 Quality Assurance / Control job vacancies in sg ensign kallang place l7 right wing

Our client has more than 20 restaurants in Singapore that provide various dining concepts that refined tastes of both local and international food enthusiasts.

• In charge of implementing and managing food safety and quality assurance programs across the Central Kitchen and all outlets.
• Perform training in SOPs, food hygiene and food handling techniques.
• Work closely with vendors and contractors on maintenance matters concerning to food safety and QA issues.
• Ensure all SOPs are adhered to at Central Kitchen & outlets

Requirements:

• Diploma in Food Science & Technology or related field
• At least 2 years of QA experience in the F&B industry.
• Meticulous and highly motivated.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

• Manage and track project development from beginning to end, including working with stakeholders to ensure implementation of business requirements and performing user testing of the configured rules in the system.
• Ensure that all project deliverables are executed within timeframe and budget.
• Regular report on project progress, issues and solutions to stakeholders.
• Align and implement customer loyalty programs together with customer, marketing and sales teams to drive business goals and outcomes, such as customer acquisition and retention.
• Track and follow up with issues, requirements and enhancements on the platform.
• Measure and propose strategies to improve the effectiveness of customer loyalty programs
• Coordinate with customer service to resolve issues promptly and improve customer experience.
• Analyze customer feedback and behavior to identify opportunities for improvement.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Who we are looking for

Competencies & Personal Traits

• Proven experience in project management, including managing multiple projects simultaneously.
• Customer-centric mindset with proven experience in a customer-facing role, focusing on customer satisfaction and loyalty.
• Self-motivated and independent with the ability to perform tasks effectively and accurately.
• Strong analytical and problem-solving skills with ability to analyse customer behaviour data or trending reports.
• Able to handle large volume of requests and adapt to changing business needs to cater for the different customer/market conditions.
• Team player.
• Good communication and interpersonal skills.
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook.
• Familiarity with CRM software or customer loyalty platforms will be a bonus.

Working Experience

• Minimum 3- 5 years of relevant working experience

Education

• Bachelor’s degree in Marketing, Business, or a related field is preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Purpose

You are required to provide underwriting support for all product lines in New Business Underwriting (NBU)

The Job

· Underwrite new applications for life, accident & health and long term care proposals

· Lead a team of underwriters, countersign their work and provide guidance to them

· Provide underwriting advice & support for financial planners through e-booking, emails and phone calls

· Provide critical liaison and build strong business relationship between NBU and distribution channels

· Conduct underwriting training for distribution channels

· Project management, e.g. reviewing underwriting guidelines, reviewing & streamlining work processes to support business operations

· Ensure all department KPIs are achieved

· Continuous Customer Engagement: to keep the financial planners updated on a continuous basis throughout the assessment of new business applications - through phone calls, emails and meetings (if required). This would include sharing details of the queries raised, possible options to expedite case closures and for postponed or declined cases. To ensure that we proactively engage with the financial planners and provide best in class customer service.

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Degree with at least 8 years’ experience in underwriting Life, Accident and Health risks

· Non-degree holders who have relevant experience or certification in underwriting may be considered

· Good team player with strong analytical skills & ability to work under pressure

· Good interpersonal and communication skills

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Description & Requirements

Responsibilities:

· Develop and implement test strategies, test plans, test cases, and test scripts for .NET applications.

· Design and execute automated tests using frameworks such as Unit, xUnit.net, or SpecFlow.

· Perform manual testing as necessary, including functional, integration, regression, and performance testing.

· Identify, record, document, and track bugs to resolution using tools like Azure DevOps, JIRA, or similar.

· Participate in code reviews and provide feedback on code quality from a testing perspective.

Requirements:

· Experience with testing frameworks and tools such as NUnit, xUnit.net, SpecFlow, Selenium WebDriver, Apache JMeter or similar.

· Familiarity with API testing tools like Postman, Swagger.

· Knowledge of database testing techniques and ability to write SQL queries for data validation.

· Excellent problem-solving skills and strong communication skills.

Qualifications:

· Bachelor’s degree in Computer Science, Engineering, or a related field.

· Proven experience as automatic test engineer or similar role

• Working days: 5 days work week
• Working hours: 8.30am - 5.30pm
• Salary: $4000 - $4500
• Location: Senoko (Woodlands)

Responsibilities

• Ensure documentation update and control based on regulatory and certification requirements (e.g. FSSC 22000).
• Liaise with government authorities to ensure conformance to relevant food regulations and halal requirements
• Conduct internal audit and handling of third party audits
• Ensure effective implementation of all matters with regards to quality assurance and control e.g. pest control, effectiveness of cleaning chemical
• Supervise the handling of customer complaint and review of corrective action reporting.
• Supervise implementation of product and process checking based on QAQC program.
• Supervise health cert application handling and export registration.
• Ensure implementation of annual vendor evaluation on food safety & quality.
• Provide food safety training and relevant refresher training to team

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsible for developing and executing strategies to ensure adherence to regulatory requirements.

Conducting regular risk assessments and collaborating across teams to integrate compliance considerations

into business processes, managing regulatory relationships, and leading investigations into compliance

issues.

Job Duties

• Develop and implement compliance strategies to ensure adherence to regulatory requirements within the

payments industry.

• Stay abreast of changes in relevant laws, regulations, and industry standards, and update internal policies

accordingly.

• Conduct regular risk assessments and audits to identify and mitigate compliance risks.

• Collaborate with cross-functional teams to integrate compliance considerations into product development

and business processes.

• Oversee the creation and delivery of compliance training programs for staff to enhance awareness and

understanding of regulations.

• Manage relationships with regulatory authorities and ensure timely and accurate reporting.

• Monitor and analyze emerging trends and issues in the payments industry that may impact compliance.

• Lead investigations into compliance issues and violations, and recommend corrective actions.

• Establish and maintain strong internal controls to safeguard the company's compliance status.

• Prepare and submit regulatory filings and reports as required by relevant authorities.

• Perform any other related duties that may be assigned by the Management from time to time.

Job Requirements

• Bachelor's degree in a relevant field; advanced degree or professional certifications in compliance

preferred.

• Proven experience in compliance management within the payments industry.

• In-depth knowledge of relevant regulations, such as PCI DSS, AML, KYC, and other payment-related

compliance requirements.

• Strong analytical and problem-solving skills, with attention to detail.

• Excellent communication and interpersonal skills to effectively liaise with internal teams, external partners,

and regulatory bodies.

• Ability to lead and inspire a compliance team, fostering a culture of accountability and ethical behavior.

• Demonstrated ability to adapt to changing regulatory landscapes and implement proactive compliance

measures.

• Familiarity with risk management frameworks and practices.

• Proficiency in using compliance management tools and software.

• Analytical mindset with the ability to assess complex regulatory issues and provide strategic solutions.

• Detail-oriented with a focus on accuracy and thoroughness in compliance documentation and reporting.

• Strong verbal and written communication skills in English.

• Ability to collaborate effectively across departments and influence stakeholders at all levels.

• Attention to detail, analytical thinking, and problem-solving abilities.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Manager, Compliance (CIOO)

Duration: 1 Year Contract

Work Location: Near to Paya Lebar MRT

Working Hours: 9.00AM - 6.00PM

What you will be working on

Compliance Audit Management:
• Work with appointed auditor(s) to evaluate compliance with ICT policies and standards.
• Identify compliance gaps and collaborate with relevant teams to ensure timely remediation.

Governance and Remediation Tracking:
• Keep track of audit and security remediation efforts, ensuring all actions are documented and completed within set deadlines.
• Oversee the management of security incidents and vulnerabilities, ensuring they are appropriately escalated and addressed.

Communication and Reporting:
• Facilitate clear and effective communication between different teams for the purpose of management reporting.
• Compile and analyze data from various sources to produce reports on compliance, security, and incident analysis for management review.

What we are looking for

• Experience in ICT compliance, audit, or a similar role.
• Familiarity with government ICT policies, standards, and procedures.
• Strong analytical skills, attention to detail, and the ability to manage multiple tasks and projects.
• Excellent communication and interpersonal skills, with a commitment to continuous learning and improvement.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9768

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

GENERAL DESCRIPTION:

This position within the Client Review Team of the Financial Crime Compliance Department is responsible for the periodic review of existing accounts of the Bank. The successful candidate is expected to be knowledgeable in AML and SOW principles to be able to analyse situations to identify gaps and risks in KYC information, transactions and documentation, and to be able to work well within a team and yet take initiative and ownership over his/her own area of work.

MAIN DUTIES

• Perform assessment on periodic reviews or trigger event reviews of existing relationships including but not limited to higher risk relationships and financial intermediaries. This includes reviewing the adequacy of source of wealth (SOW) corroboration, performing high level transaction review, identifying incremental AML or reputational risk via refreshed name screening.
• Conduct investigations on suspicious transactions/ activities surfaced during periodic review and prepare STR reports to the STRO.
• Liaise with relationship managers / COLM officers for issues and deficiencies identified during periodic review.
• Identify and assess risk issues relating to clients during periodic review and provide appropriate resolution and decision making.
• Keep abreast of changes to regulatory requirements for AML/CFT and communicate changes internally with a view to ensuring established policies, procedures and processes are compliant with new requirements.
• Update and operationalize periodic review processes and workflows to ensure consistency amongst team members.
• Providing AML/CFT advice to businesses on matters pertaining to periodic review of clients.
• Assist with training for new joiners and front office personnel on periodic review regulatory requirements in Singapore.
• Liaise with internal and external auditors on AML/CFT queries related to Singapore.
• Prepare weekly and monthly reports to Senior Management on periodic review statistics in Singapore.

SOW Uplift Project:

• As part of periodic review or trigger event review assessment, the Compliance Specialist will be responsible to ensure that the standards of SOW corroboration of High-Risk clients are uplifted to prevailing standards. This includes reviewing the client’s source of wealth to ensure plausibility and to check for appropriate level of corroboration and evidence to identify the client’s original source of funds and wealth growth.
• Perform corroboration and plausibility analysis on the SoW write-up in accordance with the bank’s SoW guidelines.
• Review information from multiple sources to ensure complete and consistent information across the clients’ profile.
• Follow up with the Relationship Managers where additional information or clarifications are required and support them by ensuring the final write-up meets the internal requirements.
• Accurately document your plausibility assessment, with the supporting documents into the template and archive within the system.
• Provide transparency and oversight to senior management to ensure cases are reviewed and completed in a timely manner and any issues are identified early.

WORK EXPERIENCE REQUIREMENTS:

• At least 5 years relevant experience in AML and SOW/KYC in a private banking environment.
• Knowledgeable and sensitive to the risks involved in onboarding various types of private banking clients, including complex structures like trusts, foundations, and private investment companies.
• Experience and familiarity in transaction review work would be required.
• Experience in investigating suspicious transactions would be beneficial.
• Familiar with excel and preparation of statistics for reporting.
• Good communication and interpersonal skills.
• Commercial astuteness.
• Self-motivated personality with the ability to make things happen.
• Ability to work independently, determine priorities and meet deadlines.

EDUCATION REQUIREMENTS:

• University degree or higher education.
• Professional certifications such as ACAMS or ICA

QA Assistant Manager

Working days: 5 days work week
Working hours: 8.30am - 5.30pm
Salary: $4000 - $4500 (max $5k)
Location: Senoko S Rd

Responsibilities

• Ensure documentation update and control based on regulatory and certification requirements (e.g. FSSC 22000).
• Liaise with government authorities to ensure conformance to relevant food regulations and halal requirements
• Conduct internal audit and handling of third party audits
• Ensure effective implementation of all matters with regards to quality assurance and control e.g. pest control, effectiveness of cleaning chemical
• Supervise the handling of customer complaint and review of corrective action reporting.
• Supervise implementation of product and process checking based on QAQC program.
• Supervise health cert application handling and export registration.
• Ensure implementation of annual vendor evaluation on food safety & quality.
• Provide food safety training and relevant refresher training to team

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Participate in end-to-end projects for system implementation of machine learning system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions.

• Ensure scalability and maintainability of applications

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing

• Liaise with other application teams and business users to prepare test data to support test scenarios

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Must Have

• More than 10 years assuming techno functional role in compliance technology(preferred) or risk/finance technology

• At least 8 years of experience in application and process design

• Ability to multitask effectively and handle large amounts of data

• Moderate SQL skills are required

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

• Experience / knowledge in Unix Shell Scripting, Oracle, Java and Python, Spark

Who we are

Amplify Health Asia Pte. Limited (Amplify Health) is a leading health technology and analytics organization, providing our customers with integrated solutions to improve outcomes for individuals and the sustainability of health systems.

The vision for Amplify Health is to be a leading digital health technology and integrated solutions business. We aim to be a trusted custodian of Asia's largest repository of health data, unifying financial, clinical, operational and behavioural data to empower our customers with insights that highlight opportunities to deliver better value and care outcomes.

Our Culture and Values

At Amplify Health, we believe in fostering a culture that embodies the spirit of Courageous Entrepreneurs. We are passionate and innovative individuals who continuously strive to push boundaries and think outside the box. We understand that calculated risks are essential for driving progress, and we view failures as valuable opportunities to learn and grow.

As Outstanding People, collaboration, learning, and growth are at the core of our values. We trust and rely on each other, working together as a unified team to achieve our goals. When success comes our way, we celebrate it as a collective achievement, and we are committed to improving and excelling together.

We firmly believe in the mantra of Discuss, Decide, Do. Listening is fundamental in our decision-making process, and we act promptly, ensuring accountability in everything we do. Simplicity is the key to our efficiency, and we get things done quickly and effectively while being guided by facts and understanding.

At the heart of our pursuits lies a Lasting Impact. We prioritize the needs of our customers, and we are crystal clear about the problems we are solving for them. Progress is our north star, and while we strive for excellence, we acknowledge that perfection is a journey, and we remain focused on delivering excellent products that make a tangible difference.

If you are a passionate and innovative individual who thrives in a collaborative environment, where courage is celebrated, and customer focus is paramount, we invite you to join our team. Together, we will shape the future with our unwavering commitment to excellence and the determination to make a lasting impact in the industry.

What you will do

As Head of Risk & Compliance, you will lead, own and be accountable for the end-to-end Risk Management Framework and its effective implementation across business and in accordance with the Board and regulatory requirements.

You will have business reporting line to the Amplify Health Chief Financial & Operating Officer with functional reporting to AIA.

How you would make a difference

Risk Governance:

Design, implement and continuously enhance Amplify Health’s Risk Management Framework as well as lead and embed Risk Management Framework by working as a second line of defence, for all categories of risk, in all parts of the business.

Develop, maintain and utilise risk and compliance frameworks, policies, standards, and applicable laws to help guide decision making.

Define the risk appetite, risk tolerance which allows to achieve business outcomes.

Establish and assess the adequacy of internal risk controls and monitor that the Business is operating within limits and policies.

Strong Risk Culture:

Instil risk ownership amongst business leaders to promote proactive, positive, risk culture, which is embedded and aligned with the business, and contributes to protecting company’s reputation and assets

Develop and implement ongoing communication and training to embed a strong culture of risk, compliance and ethics.

Risk Management:

Provide quality advice, insight and support to CEO and the Leadership Teams on new initiatives, key projects from compliance, regulatory and risk perspectives. This includes, but is not limited to, providing security and control review on major technology initiatives to ensure that the security standards and requirement are met, and risk mitigation are appropriately implemented

Identify and proactively manage the key risks, with the corresponding controls embedded in the respective policies & standards. Work with business functions on risk treatment plans and monitor execution status.

Embed technology risk framework and processes for governance, risk and control, and help establish a forward looking / proactive view on emerging technology risks and opportunities.

Perform ongoing monitoring of regulatory developments, with a focus on those related to data privacy, protection and security, and provide feedback to functional owners as and when appropriate to address the relevant regulatory requirements.

Annual risk & controls assessment reviewing Amplify Health’s key risks and controls within the business and their operating effectiveness.

Risk Disclosure:

Effective communication of risk and compliance matters including timely, complete and accurate reporting and/or escalation in accordance with relevant protocols, including regular reporting to board and relevant management committees

Oversee and manage the relationship with regulatory authorities and any other relevant external parties.

What you need to be successful

· At least 15 years of relevant work experience in Operational Risk, preferably in Technology Risk Management area

· Deep and broad technology understanding on emerging and current standards and best practices regarding security and technology platforms.

· In depth understanding of enterprise technologies (Cloud, DevOps etc.).

· Strong knowledge of Technology Risk Standards and Industry Standards frameworks as well as relevant of regulatory requirements.

· Experience in design and implementation of enterprise policy frameworks including policy / technical writing expertise an advantage.

· Relevant hands-on data analytics expertise leveraging common tools and platform allowing the deep analysis and proactive identification of emerging risk and control issues an advantage.

· Knowledge of relevant programming languages / tool sets such as Python, PowerBI, PowerApps, Office 365 etc an advantage.

· Knowledge in data privacy, data management regulations, laws and rules in Singapore and the region an advantage

· Experience in a startup an advantage.

· Broad business experience and acumen with deep understanding of operational processes, business complexities and interdependencies.

· Extensive stakeholder management experience, people leadership experience.

· Understanding of the regulatory environment as well as key legislation impacting on business activities.

· Relevant certifications an advantage, i.e. Certified in the Governance of Enterprise IT (CGEIT), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC).

• Responsible for QC inspection of electronic parts, PCB, PCBA, cable, assembly, mechanical parts and finished goods.
• Prepare inspection reports for accepted parts and produce discrepancy reports for rejected parts.
• Ensure that the product meets specifications in terms of its appearance and its functions.
• Use various inspection techniques and methods such as visual inspections, measurements and functional testing to determine product quality standards.

Requirements:

• GCE N level or equivalent
• At least 2 years of QC experience
• Good knowledge in mechanical parts, PCB, PCBA, cable assemblies and electronics components.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Investment Company of the People’s Republic of China (Singapore) Pte Ltd (中国华新投资有限公司) is a fully owned subsidiary of the People’s Bank of China, which acts as the Central Bank in the People’s Republic of China. Our Company manages a part of foreign exchange reserve within the scope authorized by the People’s Bank of China, undertakes and transacts various kinds of investment businesses.

Job Description:

• Support the implementation of company’s risk management methodology, policies, procedures and analysis of risk related information
• Assist in drafting new policies and procedures, updating of existing policies as well as keeping internal procedures manuals up-to-date
• Monitoring employee trading activities and ensuring outside investments and activities comply with the firm's policies
• Conduct periodic account reviews and investigation of suspicious transactions
• Conduct regular system user reviews and system audit trail reviews
• Set up preventive measures against possible compliance risks and relevant criteria
• Perform daily transaction monitoring and timely reporting of any operational or compliance breaches
• Prepare presentation materials for monthly and annual Risk Committee meeting

Job Requirements:

• Good degree in any discipline
• 3 years or above compliance/auditing experience in financial industry is preferable
• Sound understanding of process control and procedures, internal regulatory frameworks
• Detail-oriented, organised, adaptable, able to multi-task and work under pressure
• Dynamic team player, excellent interpersonal skills, proactive attitude and takes initiative at work
• Good verbal communication skills and strong report writing ability
• Proficiency in Microsoft applications (MS word, MS excel, MS powerpoint)
• Willing to work with data using VBA, SQL is ideal
• Proficiency in both English and Chinese will be an additional advantage (to liaise with Chinese speaking associates)

Interested applicants may apply by sending in your updated resume to [email protected]

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

You will experience professional development through diverse experiences, world-class learning and individually tailored coaching. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

· Support the planning, execution and delivery of assurance engagements.

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach.

· Recognize potential audit issues or unusual relationships from basic analysis of the financial statements and communicate them to the assurance team.

Skills and attributes for success

· Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.

· Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views

· Demonstrate professionalism and competence in the audit client's environment.

· Strong written and verbal communication skills

· Good project management skills

· Integrity within a professional environment

To qualify for the role you must have

· A degree in Accountancy/ Business related.

· Min 1 year's relevant work experience in the audit field

Ideally, you’ll also have

· Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

You will experience professional development through diverse experiences, world-class learning and individually tailored coaching. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

· Support the planning, execution and delivery of assurance engagements.

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach.

· Recognize potential audit issues or unusual relationships from basic analysis of the financial statements and communicate them to the assurance team.

Skills and attributes for success

· Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.

· Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views

· Demonstrate professionalism and competence in the audit client's environment.

· Strong written and verbal communication skills

· Good project management skills

· Integrity within a professional environment

To qualify for the role you must have

· A degree in Accountancy/ Business related.

· Min 3 year's relevant work experience in the audit field

Ideally, you’ll also have

· Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Job Purpose

The role will support the Regional Compliance, Data Privacy functions with the handling of day-to-day compliance,
This will include Data privacy issues for the Regional Office in Singapore and Allianz operating entities (OEs) in the Region.
The role will manage, document and align with Group Compliance (German Desk) on key compliance topics of customer protection, data privacy management and corporate compliance. The role will provide advise and business partnership to the region on Allianz Global Compliance standards, functional rules and frameworks.
This role will support the Regional Compliance Function in fulfilling its tasks relating to governance, risk management, oversight, and monitoring in relation to Asia Pacific Region Operating Entities (AZAP OEs), as well as Regional Office in Singapore (AZAP). It includes providing advice, support and guidance on compliance matters and escalated topics with focus on risk assessment, quality assurance, trainings, reporting and monitoring, as well as follow-up to ensure timely and effective mitigation of relevant compliance risks and issues.

This is a 1-year contract role.

What you do

You will

• Prepare and conduct OE compliance, governance and data privacy reviews and risk assessments as part of the Compliance Quality Assurance Program
• Perform completeness reviews of the documentation received from OEs, taking minutes of the meetings with OEs, Group functions, support in preparing reports and various materials for different internal stakeholders including Group
• Support in preparing and conducting trainings to employees on compliance, legal and data privacy topics
• Ongoing monitoring of compliance and risk frameworks, policies and procedures. This will include direct engagement with group on key areas and alignment on how best to strategically roll out group initiatives across the region
• Support the Regional Chief Compliance Officer and Regional Chief Legal Counsel in preparing reporting for senior management, committees and board
• Provide business oriented legal advice to ensure adherence to applicable laws and regulations, this advice is to be in line with Allianz group frameworks and deliverables
• Coordinate the implementation of various legal requirements and regional projects in OEs, specifically as they relate to customer protection, the implementation of the retail risk reviews for product management

What you bring

• Minimum 2 years’ experience in a compliance/risk department of a major international financial services company and experience in compliance management
• Proficient in Microsoft Office (particularly PowerPoint and Excel)
• Proficient understanding of laws and ability to manage translate these into business/insurance related guidance for each OE
• Able to work independently
• Have good organizational skills and able to multi-task
• Meticulous attention to detail
• Excellent written/communication skills in English
• Proactive, resilient and self-driven
• Insurance / banking / regulatory work experience and/or compliance work experience
• International working experience and understanding vertical & horizontal requirements of global insurance organisations
• Knowledge of German Regulatory landscape, specifically as it relates to a holding company is advantageous
• Knowledge of Asian Regulatory landscape and sound understanding of how to manage directions from group is advantageous
• Legal framework applications and management is advantageous
• Bachelor Degree in Law, Business Administration or any related field

What we offer

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter

where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation.

Join us. Let's care for tomorrow.

- Building, developing, and measuring performance of key metrics to generate insights

Conducting data-driven research to resolve reported problems to determine their root cause using internal tools.

- Providing data-centric recommendations to stakeholders on how to solve business problems and to help them make holistic decisions.

- Defining, structuring and summarising large amounts of qualitative and quantitative data into digestible information for all types of audiences via reports, dashboards, and interactive visualisation.

- Collaborating with key stakeholders on various data science and content integrity quality management projects

- Leading communication both internally and externally, ensures the good running of various quality improvement workflows and workstreams with project management carried out

- Providing thought Project Management Capability to the wider MI team, evangelizing cross-functional collaboration and owning a number of shared goals with partner teams.

Qualifications

- Minimum Qualifications:

- BA/BS degree.

- 5 years of experience working in program or project management.

- Experience in program management on cross-functional projects.

- Experience in stakeholder management.

- Working experience in content moderation and enforcement quality or similar domains.

- Experience in leading data-driven projects.

- Experience in providing data insights.

- Excellent analytical skills with SQL experience.

- Excellent written, verbal, and professional communication skills.

What we will offer

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

Team Structure

The Business Acceptance team is based in Stephenson Harwood's London, Hong Kong and Singapore offices. The Head of Business Acceptance sits in London, along with the Senior AML and Sanctions Manager, three Senior Compliance Officers and twelve Compliance Officers. The Business Acceptance team which spans Hong Kong and Singapore consists of a Business Acceptance Manager, a Senior Compliance Officer, three Compliance Officers and a Compliance Assistant.

Main Responsibilities

• Process conflict search requests in a timely and co-ordinated manner.
• Analyse conflict search results to identify potential conflicts of interest, offering and facilitating resolution to any conflicts or potential conflicts identified.
• Manage requests for new client and new matter openings.
• Carry out research on new clients, advise on CDD required and assist fee earners in obtaining the information and documentation required for this purpose.
• Assist with the ongoing monitoring of existing clients.
• Implement and maintain information barriers.
• Conduct sanctions screening.
• Provide information and answer queries in relation to business acceptance and other compliance- and risk-related matters of the Firm.
• Work closely with other business support functions, including IT and Accounts.

Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process.

Attributes/Skills Required

• Solid understanding of AML and conflicts rules applicable in all jurisdictions in which the firm operates, gained from at least 3 years of relevant experience in a law firm environment.
• Strong research skills and familiarity with widely used vendors such as Orbis, Accuity and equivalents.
• Excellent written and verbal communication skills.
• Demonstrated ability to work both independently and as part of a global team.
• A team-first attitude and a commitment to achieving results in a timely, efficient manner.
• Experience of using Intapp Open and Walls.
• Ability to work under time pressure and prioritise effectively to meet multiple deadlines.

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.

About the Firm

With 8 offices worldwide and with our headquarters based in London, Stephenson Harwood is a law firm where our people are committed to achieving the goals of our clients - listed and private companies, institutions and individuals across the globe. Our mix of expertise and culture results in a combination of deep local insight and the capability to provide a seamless international service.

Our experience encompasses corporate, commercial litigation and arbitration, employment, pensions and private wealth, finance, marine and international trade, and real estate and projects.

We assemble teams of bright thinkers to match our clients' needs and give the right advice from the right person at the right time. Dedicating the highest calibre of legal talent to overcome the most complex issues, we deliver pragmatic, expert advice that is set squarely in the real world.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

Our values

Individuality

We encourage creativity and develop talent.

Commitment

To be the best and deliver the highest standard.

Teamwork

We work together to build close, long-term relationships

Straight talking
We say what we mean and do what we say.

These values express the personality of the individuals within our firm. They are the behaviours we encourage in our people and the standards which inform our decisions and actions.

Our vision into 2026

To be a successful firm where talented people work together in an entrepreneurial environment, building long term client relationships.

This vision is about who we want to be, as well as who we are. It is as much about our values as about our character – the attributes we want to see from all of our people. That's how we unlock our entrepreneurial spirit, advising our clients with top performing teams.

A key part of the 2026 strategy is to focus on five core sectors: decarbonisation, life sciences, private capital & funds, technology, and transportation & trade. These have been identified as crucial in the drive for accelerated profitable growth.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team :

The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

Responsibilities :

- Building, developing, and measuring performance of key metrics to generate insights

Conducting data-driven research to resolve reported problems to determine their root cause using internal tools.

- Providing data-centric recommendations to stakeholders on how to solve business problems and to help them make holistic decisions.

- Defining, structuring and summarising large amounts of qualitative and quantitative data into digestible information for all types of audiences via reports, dashboards, and interactive visualisation.

- Collaborating with key stakeholders on various data science and content integrity quality management projects

- Leading communication both internally and externally, ensures the good running of various quality improvement workflows and workstreams with project management carried out

- Providing thought Project Management Capability to the wider MI team, evangelizing cross-functional collaboration and owning a number of shared goals with partner teams.

Qualifications

- Minimum Qualifications:

- 5 years of experience working in program or project management.

- Experience in program management on cross-functional projects.

- Working experience in content moderation and enforcement quality or similar domains.

- Experience in leading data-driven projects.

- Experience in providing data insights and analytical skills with SQL

Preferred Qualifications:

- Experience of working on UGC or PGC products.

- Ability to communicate effectively with leadership, managers, and peers.

- Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Min. 10 years of Compliance experience within Capital Markets/Financial Services, of which 8 years with capital/global market knowledge and be well aware of MAS regulations and cross-border activities
• Deep understanding of market regulations & compliance requirements with proficiency in identifying and managing compliance risks.
• Prior experiences with Banking & Financial Services Regulatory Board a plus

Job Summary:

The Vice President, Compliance will oversee and manage the compliance functions for our Recognized Market Operator (RMO) and Capital Markets Services (CMS) operations, including strive to understand the firm strategies, products and services while ensuring compliance.

This role is crucial in ensuring that our firm adheres to all relevant Singapore regulatory requirements plus other region relevant rules and regulations including Malaysia, China and Hong Kong, and maintains the highest standards of compliance and operational integrity.

Key Responsibilities:

Regulatory Compliance & Policy Development:

• Oversee and manage compliance, ensuring the firm complies with industry regulations and internal policies.
• Develop, update and/or advise departments policies, procedures, and manuals to ensure the continuing compliance with applicable rules and regulations, including ensuring operational procedures to optimize efficiency.
• Ensure that the firm maintains the necessary licenses, authorities and/or policies and procedures to conduct cross-border business in compliance with relevant local laws or regulations
• Ensure the firm keep up-to-date with all the regulatory changes and developments, including anti-money laundering

Risk Management:

• Identify, assess, monitor and mitigate compliance risks within capital markets and financial services operations.
• Assist, assess, identify and mitigate the firm\'s regulatory risks in conducting its business cross border into all relevant jurisdictions

Reporting:

• Serve as the point of contact for supervisory authorities, ensure timely and accurate reporting to regulatory bodies.
• Take appropriate action and reporting in accordance with procedures on the occurrence of a breach of laws or regulations to direct managers

Audits and Reviews:

• Conduct regular audits and reviews of compliance processes and operational workflows

Training:

• Develop and present training programmes on regulatory matters to all staff, including training and support to staff on compliance-related matters.
• Take reasonable steps to establish and maintain adequate arrangements for awareness and training, including anti money laundering

Collaboration:

• Work closely with legal, risk management, and operational teams to ensure cohesive compliance strategies and stay abreast of regulatory changes
• Work with Business team(s) to ensure all aspects are comply with regulatory requirements.

Projects Management:

• Responsible and involve in any implementation of compliance related projects, including assisting in monitoring and testing tasks and initiatives.

Requirements:

• Bachelor’s Degree in Finance, Business Administration, Law, or a related field. Advanced degrees or certifications (e.g., CFA, FRM) are a plus.
• Min. 10 years of experience in compliance within capital markets or financial services.
• Min. 8 years of experience with capital/global market knowledge and be well aware of MAS regulations and cross-border activities
• Prior experiences with Banking & Financial Services Regulatory Board a plus
• Strong understanding of financial regulations, excellent analytical and problem-solving abilities, and effective communication and leadership skills.
• Deep understanding of market regulations and compliance requirements.
• Proficiency in identifying and managing compliance risks.
• Ability to develop and implement efficient compliance processes.
• Excellent verbal and written communication skills.

This position reports to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit’s progression.

The Job

· Issuance of policy contracts and endorsements

· Issuance of policy adjustment, member movement

· Responsible for premiums computation and experience refund

· Ensure tax invoices/endorsement schedules/medical cards are issued timely

· Ensure the accuracy of records entries & proper documentation

· Perform supervisory function and guidance to junior staff for service excellence

· Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

· Manage escalations and communications with policyholders and intermediaries and third party administrators

· Provide reviews and updates to SOP to incorporate changes from regulations and best practices.

Our Requirements

· At least Degree from recognized institution.

· Preferred at least 5 years relevant experience specializing in Group Insurance administration/business processing.

· Applicant along with experience in supervisory function will be an advantage.

· Good time management, good analytical skills, meticulous and pro-activeness

· A person who is task and results oriented, and a good team player

· Mathematically inclined and with strong communication skills

· Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation

· Proficient in other Microsoft Office applications

· People motivator who can innovate the business unit

· Independent, able to perform under pressure and unsupervised

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Our client is actively searching for a Credit Control & Accounts Executive to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Organise and conduct regular credit & AR review meetings with BUs / sales departments to close out all delinquent accounts.
• Follow up and communicate with customers.
• Review and process new customer account applications.
• Maintain and update particulars and credit limits of customer accounts in SAP.
• Monitor daily sales transactions for credit holds in SAP and communicate with sales department to address overdue issues.
• Disseminate or circulate invoices, statements of accounts, reminder and confirmation letters.
• Perform customer account reconciliations and confirmations.
• Prepare regular collections and AR status reports for management and for HQ.
• Liaise with insurer and apply for trade credit insurance for customer accounts with credit terms.
• Liaise with banks in respect of bank guarantees including but not limited to letters of credit.
• Check supporting documents to carry out billings to customers.
• Other adhoc duties assigned by Senior Financial Controller/ Assistant Manager.

The ideal candidate will need to have the following qualities and experience:

• At least 2-year relevant working experience.
• Proficient in MS software including Outlook, Word, Excel and PowerPoint.
• SAP working experience is preferred but not necessary.
• Working experience with Letters of Credit is desired but not mandatory.
• Communicate with customers and insurer tactfully and professionally.
• Prioritize issues, have sense of urgency and ownership of tasks.
• Comfortable working closely with different departments simultaneously.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

• Respond promptly and professionally to high-priority complaints or concerns escalated by internal departments or external stakeholders, ensuring a service-oriented approach.
• Act as a key point of contact between internal departments and external entities (e.g., citizens, businesses, and other government agencies) to resolve issues efficiently and effectively, with a commitment to delivering high-quality service.
• Ensure that all written communications adhere to relevant laws, regulations, and agency policies, while reflecting the agency’s commitment to quality service.
• Maintain detailed and organized records of escalations, including actions taken, outcomes, and follow-up requirements, to ensure accountability and continuous improvement in service delivery.
• Identify trends and recurring issues in escalated cases, and provide feedback to improve processes, policies, and communication strategies that enhance the quality of service. Prepare concise and insightful written briefs on complex escalated issues, offering recommendations that prioritize both resolution and service quality.

Requirement:

• Bachelor’s degree in Communications or similar related field.
• At least 2-3-years of experience in a writing or communications role
• Demonstrated ability to manage escalations and sensitive situations with tact and professionalism.
• Exceptional written and verbal communication skills.
• Ability to manage multiple tasks and work under pressure to meet deadlines.
• Experience in dispute resolution or customer service
• Analytical skills to assess complex issues and recommend solutions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/9402

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Responsibilities

• Handle the banking system’s various test phases : regression tests, integration tests, functional tests, test automation

• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.

• Define functional test scenarios for core banking and payment systems

• Overall responsible for ensuring User acceptance testing for all the streams.

• Maintain up to date test libraries (test scenarios, test cases)

• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.

• Recording defects utilizing defect tracking tool with priority and severity and alert the management

• Manage planning, communicate with stakeholders

• Prepare regular reports on test results

• Supporting the business users for User Acceptance Testing

• Supporting Operations team / Business Users team to complete the testing

Skills/Requirement

• The position requires a minimum of 2 years relevant functional testing experience, preferable in banking domain.

• Minimum graduate degree in Computer Science or related field.

• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications