We are seeking a detail-oriented and analytical Knowledge Assessment and Documentation Specialist to assess, document, and maintain our organization's knowledge assets. The ideal candidate will have a strong background in documentation, content management, and knowledge management.
Key Responsibilities:
1. Knowledge Assessment: Conduct assessments to identify knowledge gaps, document existing knowledge, and prioritize documentation needs.
2. Documentation: Create high-quality, user-friendly documentation, including user manuals, guides, and procedures.
3. Content Management: Develop and maintain a content management system to store, manage, and share knowledge assets.
4. Knowledge Management: Collaborate with subject matter experts to capture, organize, and share knowledge across the organization.
5. Quality Assurance: Review and edit documentation for accuracy, clarity, and consistency.
6. Training and Support: Provide training and support to employees on documentation and knowledge management best practices.
7. Continuous Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Requirements:
- Documentation Experience: Proven experience in creating and maintaining technical documentation.
- Minimum of 3-5 years of experience in knowledge management, documentation, data centre operations, or application support preferably in Banking or Financial Institution.
- Analytical Skills: Strong analytical and problem-solving skills.
- Communication Skills: Excellent written and verbal communication skills.
- Content Management: Experience with content management systems and knowledge management tools.
- Collaboration: Ability to work collaboratively with subject matter experts and stakeholders.
