Total 17 support analyst job vacancies in Sales / Marketing category in alps avenue south east

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Credit Risk Management Team is part of the Private Bank Credit Operations group. This team monitors JPM Private Bank exposures (including loans, mortgages & derivatives) secured by financial assets, such as equities, fixed income products and other asset types. The functions performed by this team are critical to protecting the bank from potential credit losses.

Working closely with Lending Solutions, the team is also responsible for a wide range of functions such as administration and monitoring of PB Asia credit facilities in line with corporate credit policy, review & monitoring of credit covenants, transaction approval and other special monitoring requirements as well as regulatory reporting.

Job Responsibilities

• Regulatory Reporting: Perform and manage the timely submission of regulatory reports to the Hong Kong Monetary Authority (HKMA) and the Monetary Authority of Singapore (MAS).
• Compliance: Ensure adherence to regulations, credit policies, and internal guidelines.
• Stakeholder Reporting: Be accountable for the timely delivery of reports to internal stakeholders.
• Management Information Systems (MIS) Reporting: Provide MIS reports detailing various aspects such as exposure, product analytics, collateral breakdown, etc.
• Documentation and Governance: Establish and maintain proper documentation and governance for data, reports, and monitoring processes.
• Automation and Transformation: Explore automation and transformation opportunities for existing reports and processes using in-house intelligent automation tools.
• New Product Implementation and Data Migration: Participate in discussions and impact analysis on new implementation and migration projects.
• User Acceptance Testing (UAT): Perform UAT and represent the Credit team in regulatory reporting projects.
• Cross-Regional Representation: Represent the Asia team in cross-regional forums. Liaise with other IPB primary locations, including Geneva and Edinburgh, to share best practices and identify potential synergies.
• Outsourced Reporting Coordination: Oversee and coordinate with teams in India and Manila for outsourced reporting and monitoring.

Qualifications

• Educational Background: Bachelor's degree required.
• Work Experience: Minimum of 1 to 3 years of relevant experience in a middle office or control function within a financial institution.
• Technical Skills: Proficiency in Excel, MS Access, PowerPoint, and Word. Knowledge of automation tools such as Alteryx, Xceptor, and Visio is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to independently drive discussions with stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving team environment.
• Transformational Skills: Strong solution-based problem-solving abilities and data analytical skills. Demonstrates critical thinking and attention to detail.
• Relevant Experience: Experience in a credit middle office or control function, or other relevant experience in private banking, is a plus.
• Financial Markets Interest: Demonstrated interest in financial markets and an understanding of risk measures.

Job Description

• Assist on rates quotations / filing / maintenance / renewal of quotation & contracts.
• General administrative functions relating to pre-sales activities.
• Supports the customer contact by preparing customer documents.
• Supports the customer planning and implementation process.
• Provides customer information and supports the identification and qualification of Sales leads.
• Engages customer periodically with Key Account Managers / Sales for active interactions and involvements.
• Coordinates support of the Sales organization by the Sales Support Specialists.
• Performs general administrative functions and maintenance of staff discipline.
• Responsible for upkeep of ISO standards / Audit requirements / Environmental awareness and ensure maintenance of customer contracts for team.
• Performs any other duties assigned by immediate superior.

Job Requirements

• Broad understanding of the forwarding business
• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently and in a team environment
• Excellent verbal and written communication skills
• Excellent basic business skills
• Experience with MS offices e.g. Outlook; experience with CRM tools preferred
• Diploma/ degree with at least 3-4 years of work experience

**Only shortlisted applicants will be contacted**

Personnel to be deployed at the following hours:

· Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30 minutes lunch break

· Fridays: 7:00am to 3:30pm, inclusive of 30 minutes lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

• Assist the Discipline team in the overall management of the students' discipline, on a daily basis
• Assist the Discipline team to conduct house visits with school personnel and make follow-up calls to parents.
• Assist Operations Manager in manning and taking charge of the activities in the in-house detention centre, on a daily basis
• Patrol the school premises to ensure orderliness, on a daily basis
• Be involved in case management for students identified as at-risk
• Conduct investigations as part of case management and submit report
• Conduct spot-checks on students’ general neatness in apprearance like attire and hair
• Assist the Discipline team in maintaining student discipline during school functions and activities (eg. Speech Day, Sport Canival, Level Camps), whenever necessary
• Any other ad-hoc duties assigned by the Authority

What the role involves:

1. Need to manage a team of Sales Supports and Helpdesk, on top of supporting accounts.
2. Need to demonstrate leadership skills to the team and to work closely with other team leaders to achieve organisational goals and objectives
3. Liaise and coordinate with Yusen global offices/agents with regards to sales-related enquiries and routing orders received.
4. Provide in-house support to the Sales Personnel & own accounts on sales quotations, RFIs, SOPs, RFQs and enquiries pertaining to targeted and current accounts
5. Need to physically front clients and support existing key accounts on the maintenance and business development.
6. Need to take the lead on the escalations and business implementations of the allocated existing clients and organise the needed meetings internally with corresponding business units.
7. For accounts supported, need to collaborate with network offices & Tender team to reinforce strategy for tender nominations.
8. Follow-up on client quotations and enquiries within stipulated time period.
9. Generate weekly/monthly reports for customers, in accordance to their requested format.
10. Follow up on clients outstanding payment in terms of escalations, invoice verification issues and handle rate disputes.
11. Maintain customer tariffs in server adequately
12. Manage FMC filing and rates maintenance for accounts with which we are the Business Owner.
13. Arrange credit facility approval for new clients.
14. Follow up and arrange triangle shipment billing instructions with respective business units
15. Visit customers independently to support their current business needs, with the aim of business retention.
16. Take the lead in discussions with client and AFF/OFF members with regards to service recovery, first level of escalations, etc.
17. Facilitate on preparation of periodic business reviews.
18. Perform other job duties as requested by the Immediate Superior / HOD

Required Skills, Experience & Qualifications:

• At least 10 years of relevant working experience in freight forwarding/logistic/supply chain industry or related field with leadership role working experience.
• Good Leadership and interpersonal skills
• Excellent verbal and written communication
• Well organized
• Positive attitude and able work under pressure with tight deadlines
• Strong analytical, planning, organizing skills and meticulous.

Work Location:

2 Changi South Avenue 2, Singapore 486354 (Nearest MRT: EXPO)

Work week

5-day work week (Mondays to Fridays: 8.30 am to 6.00 pm)

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

- Prepare proposals and contracts to customers

- Answering incoming phone call and attend to customer queries

- Process enquires and orders via email or phone

- Prepare and follow up on quotations and invoices

- Provide excellence customer services

- Check data accuracy in orders and invoices and process orders in a timely manner

- Liaise with the logistics department to ensure timely deliveries

- Communicate important feedback from customers

- Providing administrative support to other departments

- Performing ad-hoc duties as assigned

Job Requirements
• Driven and possess excellent customer service to interact well with clients
• Knowledge of Microsoft Office is mandatory
• Passionate about F&B industry

• Knowledge of Halal standards and regulations in F&B is an added advantage

• Experience in F&B sales preferred

Working Hours (5.5 days):

- Mondays - Fridays: 9:30am to 6.00pm

- Alternate Saturdays: 9:30am to 1:30pm

The job scope of a Sales Support Associate typically includes providing administrative support to the Sales departments.

Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)

• Assist to check and update orders into the system

• Plan and Create Sales quotations / confirmation orders in a timely fashion

• Assist to update keying in of data in the ERP system

• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers • Administrative work to assist the team (Admin)

• Any other duties assigned by the In-Charge

Requirements:

• Min 2 year of experience

• Good Command of MS Word & MS Outlook

• Strong, Good & Strategic Team Player yet able to work Independently

• Good Interpersonal skills

• Highly-Motivated & Experience in F&B Industry would be an advantage

• Ability to start ASAP would be an advantage

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

ROLE : Inside Sales Operation Support - Order and Logistic Management

• Sales Order Excellence: Take the helm of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying. To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Must be keen in sales
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• 1 to 2 years relevant experience

A Day in the Life:

• support business units with market intelligence and research for potential biz leads, competition and market opportunities
• Data-mine key client contacts of business units and maintain data currency
• Generate guided marketing communications materials for circulation to clients as part of company consistent marcom interaction with clients
• Thru the above, act as the first point of contact for potential business leads and enquiries
• Update and refresh company’s marketing credentials and communication materials on a regular basis

Who We Are Looking For:

• At least a Diploma in Event Management or equivalent
• Minimum 3 years project management experience in events
• Self-motivated and results-oriented
• Strong interpersonal and communication skills

Role Title: Marketing Operations and Analytics Specialist

Location: Pasir Panjang, Singapore

Duration: 12 months contract

Hybrid Working Hours: 9am­ to 6pm

Salary Range: S$4,500 to S$7,300 (depending on experience)

Responsibilities

• Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
• Translate and refine business questions into tractable analysis and evaluation metrics.
• Plan and execute prioritized work including selecting appropriate methods to most effectively achieve analysis objectives.
• Develop roadmap, and track action plans and risk and issue logs to keep the analysis on track.
• Solve data­related questions based on information gathered on the business domain for effective decision­making.
• Identify and recommend creative ways to improve solutions to defined problems via selection of better analytical methods and tools.
• Apply proficient analytical, problem­solving, and research skills to provide market driven insights that have a moderate impact on business performance.
• Address commonly escalated issues and triage when required.
• Demonstrate strong research skills and awareness of state­of­the­art research methods.

Skills

· Knowledge of the management process of business operations for a given product, service, or domain.

· Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.

· Ability to create dashboards to link, report, and analyze metrics based on available data. This includes the ability to prepare effective presentations in content and function, and to speak competently to the level of the audience.

· Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

· Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.

· Ability to develop, understand, and apply domain specific technical knowledge to complete assigned work, tasks, and support others in the organization.

· Knowledge of the principles and best practices of designing experiments to address issues or evaluate impact. This includes knowledge of design parameters, sampling strategies, data collection, and analytical techniques.

· Knowledge of advanced statistical methods used to analyze data. This includes the ability to identify and conduct appropriate advanced statistical analysis to evaluate sample adequacy, draw inferences, and solve a variety of data­related problems.

· Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy­ in.

· Ability to quickly learn the general concepts and principles in a statistical and mathematical domain, solve or analyze issues or provide useful insights, and demonstrate interest and curiosity in acquiring knowledge across similar domains.

JOB PURPOSE:

The Marketing Price Support Representative (MPSR) is responsible for coordinating and supporting all activities involved in obtaining and maintaining preferred supplier pricing for specific customer opportunities.

MPSR only support suppliers with Information System setup for pricing and debits establishment.

They work directly with the Supplier and Product Marketing team for the following processes:

1. to process pricing requests (Locals)
2. to convert Locals to pricing contracts (ship & debits or SSD)
3. to maintain validity of established ship & debits (SSD)

Core Responsibilities:

• To qualify local requests ensuring they meet the Product Marketing established Service Level Agreement and suppliers require information while filtering out requests that already have valid debit pricing in place.
• To prepare and submit locals to suppliers with supplier’s information system or supplier’s portal.
• To convert local requests to debits upon notification by Product Marketing and update internal systems (Associate Meet Comp) with the appropriate evident of supplier debits agreement.
• To proactively follow up with suppliers to secure pricing responses and communicate them to Product Marketing.
• To maintain validity of all established ship & debits.

CREDENTIALS:

QUALIFICATIONS

Local Diploma holders of any discipline preferably from an Electronics faculty.

EXPERIENCE

Operating knowledge of Microsoft Office (Excel, Word & Outlook) and ability to navigate web based systems.

• Provide first level customer support and services

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Support the operations and activities of the sales and marketing team

• Provide training to the new customers if needed

• Attend roadshows and events if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-pace environment

Job Description:

• Provide first level customer support and services
• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution
• Perform day to day Basic AR/ AP activities such as issuing Invoices/Credit Notes/Receipts/ Payments
• Follow Up payments on outstanding invoices
• Perform general administrative duties such as data entry and filings
• Perform daily and weekly operational processes on case logging.
• Support the operations and activities of the sales and marketing team
• Provide training to the new customers if needed
• Attend roadshows and events if needed
• Perform any other ad hoc duties as and when assigned.

Job Requirements:

• Diploma or equivalent in any discipline
• Minimum 1year working experience in a customer services environment
• Good interpersonal and communication skills
• Good attitude and responsibilities to jobs and assignments
• Good team player who is able to work under pressure in a fast-paced environment

Job Description & Requirements

· Inform customers of current promotions and discounts

· Maintain positive business and customer relationships in the effort to extend customer lifetime value

· Self-improve continuously by way of experience and manager feedback

· Account management; Opening, managing/maintaining good business relationships with customers and closing of accounts.

· Order taking / collecting of market information

· Ensure proper control in credit management

· Delivery of POSM

· Perform other duties as assigned

· Ah-hoc deliveries during festive periods

-Driving License class 3

- Working Locations: Toh Guan / Changi;

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): MS Office
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

The Marketing Reporting Analyst analyzes and implements the annual rate increase and rate initiatives for UPS Domestic and Global services. He/She participates in market and competitive research for rate initiative strategies. He/She supports the supervisor to manage rate increase projects and determines financial impact of rate initiatives and other revenue enhancement projects.

Job Responsibilities

• Evaluates marketplace trends to look for opportunities to increase profits.
• Analyzes competitor rate strategies and compares competitor rates to ensure UPS is well positioned in the market.
• Creates effective dashboard/reports for performance analysis and deep dives to get insights.
• Coordinates with district teams on helping to streamline the existing reporting process.
• Evaluates results of the implemented rate changes to determine the effectiveness of the initiative.
• Prepares tool for sales to negotiate rates with customers.
• Loads rates into internal systems.
• Audits rates and zone charts to ensure accuracy.
• Prepares internal and external communication materials to announce rate changes.
• Assist with any ad-hoc projects and task.

Job Requirements

• Possess a Bachelor’s degree in marketing, economics and finance or any relevant field of discipline.
• Minimum 1 year of relevant experience performing in a similar capacity in marketing, pricing, market analytics or revenue management.
• Excellent command of English communication skills (both oral and written) with the ability to converse effectively and able to work well with people of all levels.
• Display exceptional analytical skills with high sensitivity to figures with problem-solving abilities.
• Energetic self-starter with excellent learning agility, willingness to take on challenges and with the ability to manage multiple competing priorities within tight deadlines.
• Ability to work independently with excellent interpersonal skill which includes conducting presentation to the top management.
• Meticulous team player and possess a positive attitude towards a fast-paced environment.
• Strong business acumen, attention to details and excellent planning, organizing, coordinating and follow up skills.
• Demonstrated skills in Microsoft Office Suite (MS Excel, MS PowerPoint). Knowledge in Power Query, Power Pivot, Power BI and Power Automate will be a plus.
• Candidates without experience but can demonstrate right skill sets and aptitude may be considered.
• This is a 6 months' contractual role. Candidates need to possess the right to work in Singapore.

Responsibilities:

• Preparation of quotation & process job orders
• Follow-up jobs with operation team and customer to ensure on-time delivery
• Administrative support to department
• Close billing and follow-up payment with customer
• To manage timely payment from customer
• Undertake ad-hoc duties assigned by Management

Requirements:

· Possessed minimum GCE 'O' level

· At least 1 year related working experience

· Candidate must be customer oriented

· Able to work in fast pace environment and a team player

· Energetic, resourceful and hardworking candidate

Proficient in Microsoft Words & Excel