Role Responsibilities
Job Summary
To support the Country Head of Client Coverage in driving business performance and results through: 1) Business reviews & sales enablement, 2) Client portfolio management and proposition, 3) People agenda and frontline communication, 4) Business strategy execution and project management. The role will work closely with the Country Client Coverage, Finance, HR, CABM and COO teams as well as the central global Business Development teams. The role is inherently varied and reflects the changing demands and responsibilities of the Country Head of Client Coverage. It involves a combination of routine, project & adhoc work. Specific areas of responsibility will include:
Responsibilities
Business performance
· Track and review periodically the delivery of agreed business performance and cost targets to budget (e.g. revenue, RoRWA, RWA, costs), including metrics which are material and relevant for Client Coverage scorecard (e.g. TB asset utilisation vs. NIM, etc). Identify risks and opportunities to delivering the targeted business performance.
· Lead preparation for CC country (monthly) business reviews, as well other regular updates (Manco, Group/ Regional MT, Board, ALCO, etc) as needed.
· Manage CC cost budgets and cost centres in close coordination and with the support from HR and Finance.
· Review and track frontline productivity using a standardised approach. Identify areas for improvement.
· Help defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.
· Engage and support material transaction approvals and attend RCAF reviews as and when needed. Monitor accounts for RCAF commitments.
Client portfolio management and Client engagement
· Review client onboarding requests and act as approver for new client ID creation.
· Support client tail management process, including dormant GICs retention approval: quarterly review of new proposed exits and monthly tracking.
· Be the business owner for the governance of the NPC framework, management of the NPC portfolio and country classification.
· Review and track the delivery of CCIB differentiated client proposition for Platinum and Gold tier clients (prioritised onboarding, credit turnaround times, client services, etc).
· Review and track adequate and efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives.
· Work with regional CCIB Marketing teams to define/ execute/ track the marketing and client engagement plans in the region / country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the region / country. Ensure the effective distribution of marketing materials and communications to clients.
Business strategy and Project management
· Support the definition, tracking and delivery of Country go-to-market strategy and execution plan (what types of client segments / sectors should we be focusing on in which market): coordinate strategy formulation, translate into initiatives, and track initiatives.
· Organise yearly or ad hoc strategy days to ensure close communication and alignment between CC, products, and functional teams.
· Support the preparation of the annual Regional / Segment Corporate Plan.
· Support and represent the region/ country/ segment for the execution and tracking of business-related CC group or local projects (e.g. operating model changes/ restructuring, RWA optimisation, remediation efforts, Client Central launch).
Sales Planning and Enablement
· Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.
· Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.
· Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans).
· Ensure teams are uploading call reports in a timely manner.
· Support in the region the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.
· Manage CRM access request approvals (for CC and non-CC staff) and support/ approve CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.
Continuous improvement initiatives
· Keep abreast of best practices in learning and development to raise the performance
· Optimise current processes to meet customer requirements (internal and external)
People agenda and Communication
· Support the region in delivering against HR objectives and initiatives: Diversity and Inclusion targets, succession planning, people forum, etc.
· Support RM scorecard process, including target setting/ uploading, handling/ escalate RM inquiries/ questions regarding scorecard issues. Ensure a transparent correlation between bonus and scorecard scores across the region.
· Support the annual P3 process (compensation, bonus, promotions, CP reviews).
· Track headcount and review periodically the consistent use of Job Families (in particular, for new employees).
· Oversee the IG/ Internship/ Apprenticeship/ Short Term Assignments (STAs) programmes (requests, allocation, coordination of rotations, post programme hiring, etc) – IGs to report into the BPM.
· Provide guidance, set objectives & review performance , growth plan for the direct reports
· Coordinate staff training programmes.
· Ensure effective communication of key business messages to Client Coverage frontline (incl. key changes impacting clients, RMs and the broader client teams).
· Contribute and ensure participation of the country Client Coverage frontline to Global/ Regional initiatives (townhalls, forums, surveys, etc).
Risk & Control
· Review papers for submissions to Client Review Committee (CRC), Business Responsibility and Reputational Risk Committee (BRRRC) and Root Cause Reviews (RCR): Sensitive Clients, Level 2 Sanctions Risk Assessment Form (SRAF), Defence Goods Risk Assessment Form (DGRAF).
· Review papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CCIBRC, Regional RC, Executive Risk Committee (ERC), Business Risk Forums (BRF), NFRC, Fraud Risk.
· Review/ Assist in preparing reviews with external auditors (EY), onshore regulators (SAFE, PBOC, CBIRC), overseas regulators (HKMA, PRA).
· Review country Conduct Plan and monthly supervisory dashboards for conduct flags and attend the Conduct forum.
Administrative / delegation support
· Manage country Client Coverage Management Team meetings (agenda, actions, and notes).
· Ensure all business heads have the required sources of authority and delegations (POAs, GASB, GDAM, other DoAs, etc).
· Execute on any required approvals as per the authority delegated from the Country Head.
· Act as delegate for Country Head for committees as needed.
· Manage ad-hoc tasks and activities as may be required from Country, Regional or Group teams.
Regulatory & Business Conduct
· Demonstrate an awareness of the sensitivity of some of the information presented with.
· Display exemplary conduct and live by the Group’s Values and Code of Conduct
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
· Lead the Client Coverage Business management team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key Stakeholders
· Regional and Country Head Client Coverage
· Regional and Country Client Coverage and CCIB Management Team
· Regional & Country CEO Office
· Other Regional and Segment Business Planning Managers
· Client Coverage frontline staff
· CCIB Business Development teams
· Regional / Country Functions (HR, Finance, Legal, Risk, Compliance, Risk & Control, IMO, etc)
Other Responsibilities
· Embed Here for good and Group’s brand and values in the Client Coverage Business Development team
· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
Qualifications and Skills:
· Masters or Bachelors degree
· 10+ years of experience in Banking industry
· Comprehensive knowledge of risk governance frameworks & quality framework and processes
· Proactive and positive with the ability to make good / sound decisions and use independent judgement
· Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
· Ability to create effective work relationships across functions & borders
· Interpersonal skills in networking, influencing and decision taking
· Good presentation, time management, negotiation and influencing skills
· Excellent written & oral communication skills
· Can work independently to strict timeframes
· Focused, organised and results-oriented
· Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
· Assertive, tenacious and willing to challenge when required
· Knowledge of the Global regulatory environment and the ongoing developments
· Interpersonal skills in networking, influencing and decision taking
Contributes to:
· Effective governance
· Risk escalation and awareness
· Effective Quality
· Effective Training
· Effective Communication
Role Specific Technical Competencies
· Business Markets
· Financial Analysis
· Risk Management
· Planning: tactical, strategic
· Managing Change
· Relationship management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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