Total 2,032 Sales / Marketing job vacancies in sg office robinson road

Event & Sales Executive

Job Description:

•⁠ ⁠Client management and sales – client prospecting to identify their needs and creating suitable proposals and quotations that meet their requirements

•⁠ ⁠Client communication and relationship management - providing timely follow-up with clients via phone, email, virtual and in-person meetings to handle objections and negotiations

•⁠ ⁠Be accountable for increasing revenue and securing sales to achieve sales targets

•⁠ ⁠Provide professional customer service, client support and recommendations

•⁠ ⁠Build rapport and establish long term relationships with customers

•⁠ ⁠Proposal writing, quotation, invoicing and payments

•⁠ ⁠Events planning and coordination – liaising with various internal and external stakeholders to ensure the creation of a successful event programme

•⁠ ⁠Assist in refining the company’s sales strategy and processes

•⁠ ⁠Collaborate with Marketing team to suggest new marketing strategies and promotions

Job Highlights:

•⁠ ⁠Competitive salary and benefits

•⁠ ⁠Great career progression opportunities

•⁠ ⁠Supportive and fun working environment with nurturing culture

•⁠ ⁠Training and mentorship provided

•⁠ ⁠Work in a fast-growing company and deliver real world impact

•⁠ ⁠International and collaborative team

Why Join Us:

•⁠ ⁠Join our fun and dynamic team to build the brand and business with us!

•⁠ ⁠Great learning opportunities (everything from client management, sales opportunities, proposal and pitching etc)

•⁠ ⁠Great career progression (if you perform well, you might be heading a team of sales executives more quickly than usual)

•⁠ ⁠Great working environment with capable people, merit-based systems and nurturing culture

•⁠ ⁠Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Requirements:

•⁠ ⁠At least 1-2 years of experience in corporate sales (events and/or hospitality sales will be preferred)

•⁠ ⁠Meticulous and great attention to details

•⁠ ⁠Highly organized with good time management skills

•⁠ ⁠Strong communication skills – verbal, written and presentations

•⁠ ⁠Able to work under pressure in a dynamic and fast-paced environment

•⁠ ⁠Proactive and can solve problems independently

•⁠ ⁠Work well with others as a good team player

•⁠ ⁠Demonstrate a high level of integrity and ability to handle confidential information appropriately

•⁠ ⁠Proficient in Microsoft Office, Google Workspace applications (i.e. Google Docs, Google Sheets, etc)

Benefits:

•⁠ ⁠Total Salary Compensation = Basic Salary + Attendance Bonus + Sales Commission

•⁠ ⁠Basic Salary Range: SGD 2200 to SGD 2800 per month depending on qualifications & experience

•⁠ ⁠Sales commission and incentives (uncapped - the more sales you close, the more commission you earn)T&C applies

•⁠ ⁠Medical, dental upon confirmation.

•⁠ ⁠Great career progression opportunities

•⁠ ⁠Supportive and fun working environment with nurturing culture

•⁠ ⁠Training and mentorship provided

•⁠ ⁠Work in a fast growing company and deliver real world impact

Summary of role requirements:

•⁠ ⁠Looking for candidates available to work:

•⁠ ⁠1 year of relevant work experience required for this role

This position reports to the Director. The marketing manager analyze market trends, positioning products, and executing targeted marketing campaigns. They oversee new product launches, manage brand identity, and develop strategies for effective sales and distribution across various channels, ensuring alignment with consumer preferences and competitive dynamics. Needleworks Pte Ltd is dedicated to fostering a high-performance culture focused on employee empowerment, quality, continuous improvement, and the ongoing development of a top-tier workplace.

Job Description

Individual to be involved in:
1. Research emerging trends and consumer preferences to inform strategic marketing decisions.
2. Develop strategies to position the company’s products effectively, emphasizing quality and innovation.
3. Create and manage marketing campaigns that reflect the company’s values and drive engagement.
4. Ensure a strong, consistent brand identity across all marketing materials.
5. Enhance sales performance and optimize distribution channels for better market reach and customer satisfaction.
6. Work with HR to recruit and develop marketing staff, promoting a culture of empowerment and high performance.

Job Requirement

1. Proficiency in data analysis software like Excel or SPSS to interpret market trends and consumer behavior.
2. Ability to develop and implement marketing strategies using strategic management frameworks like SWOT analysis.
3. Expertise in using campaign management tools such as Google Ads or Facebook Ads Manager to design and execute effective marketing campaigns.
4. Experience with graphic design software, such as Adobe Creative Suite, to maintain and enhance brand identity.
5. Knowledge of CRM systems like Salesforce to optimize sales performance and manage distribution channels.
6. Familiarity with Learning Management Systems (LMS) to support the recruitment, training, and development of marketing staff.

Main duties and responsibilities:

• Manage sales activities, address customers' enquiries, sales order processing, initialing of quotations.
• Seek lead contacts from various sources and perform marketing/cold-call.
• Perform support to Sales Admin and Marketing function.
• Site visit / meeting to discuss on delivery requirement.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Follow-up with site visit, order coordination and payment collection.
• Other ad hoc assignment as assigned.

Main duties and responsibilities:

• Manage sales activities, address customers' enquiries, sales order processing, initialing of quotations.
• Seek lead contacts from various sources and perform marketing/cold-call.
• Perform support to Sales Admin and Marketing function.
• Site visit / meeting to discuss on delivery requirement.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Follow-up with site visit, order coordination and payment collection.
• Other ad hoc assignment as assigned.

Responsibilities

· Understand customer demands, challenges, and objectives through assessments, information gathering and Customers, technology/industrial engagements

· Collaboration with sales & business development, product & engineering stakeholders including analyse and selection of appropriate hardware, software, and services to create the winning solution offering to customer and markets

· Developing detailed proposals, presentations, and technical documentation that outline the proposed solutions, including features, benefits, and pricing. Presenting these proposals to customers in a clear and compelling manner

· Preparation and conduct of product and solution exhibitions, demonstrations and proof-of-concept activities to showcase the capabilities and address any technical questions or concerns from customers

· Providing technical expertise and support to business development & sales team throughout the sales cycle, including participating in customer meetings, responding to technical queries, and contributing to the development of sales strategies

· Building and maintaining relationships with technology vendors and partners to stay informed about the latest products, technologies, and industry trends. This includes evaluating new solutions and incorporating them into proposed designs

· Keeping up-to-date with advancements in communication technologies, industry standards, and best practices. Pursuing opportunities to enhance technical skills and knowledge

Requirements

· Degree in Electrical/Electronics/Communications Engineering

• Minimum 5 years’ experience in Communications/Telecommunications/Infosystems Solutions Engineering and Implementations, supporting as a Pre-Sales capacity

· Strong understanding of communications technology

· Able to follow up closely with customers in order to answer to their needs

· Working location is in Jurong East

· Singaporeans Only

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

• Handling and drafting of email correspondences.
• Carry out administrative duties such as filing, scanning, photocopying etc.
• Sort out letters and mails for distribution.
• Follow up on clients’ documents for submissions.
• Preparation of monthly performance reports, data entry.
• Book meeting rooms. Coordinate monthly meetings and online conferences.
• Preparation of meeting slides and minutes.
• Procurement of office supplies, stationery.
• Payroll and CPF contribution for employees.
• Monthly compilation and filing of Company expenses, accounts.
• Organise travel plans for Director such as flight and hotel arrangements.
• Assist in coordinating for events, trainings when needed.
• General administrative support for Associate Directors and Managers when required.
• Assist in the onboarding process for new hires.
• Perform any ad-hoc duties as assigned.

Requirements

• Minimum GCE ‘A’ Levels or local polytechnic diploma.
• Meticulous and well-organised, able to work independently.
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
• Maintain confidentiality of clients' information.

Benefits

• Monthly basic pay up to $2,800. Negotiable
• Medical benefits

**Job Title:** Sales Assistant

**Summary:**
We are seeking a Sales Assistant to join our team in Singapore, Central. The ideal candidate will assist the sales team in achieving sales targets through effective communication and application of sales techniques. This is a full-time, on-site position suitable for individuals with 0-1 years of work experience and no formal education.

**Key Responsibilities:**
- Assist the sales team in generating leads and closing sales
- Provide excellent customer service and address inquiries promptly
- Utilize sales techniques to promote products or services
- Maintain accurate records of sales activities and customer interactions
- Collaborate with team members to achieve sales goals

**Required Skills and Qualifications:**
- Strong communication skills to engage with customers and team members effectively
- Basic understanding of sales techniques to drive revenue
- Ability to work on-site in Singapore, Central
- 0-1 years of relevant work experience
- No formal education required

**Other Details:**
- Job Type: Full Time
- Work Mode: On-site
- Location: Singapore, Central
- Salary Range: $2000 to $3000 per month

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Job Overview:

Trainocate Holdings Ltd. Singapore Branch is seeking a motivated and dynamic Client Solutions Executive / Playing manager who is going to target Japanese companies having Regional Headquarter in Singapore to join our team. The successful candidate will be responsible for meeting with corporate executive class, many of them are seconded from Japan’s Headquarter to identify their training needs and propose tailored soft skills training programs and customized training solutions. Also, in many cases, corporate executives will route their request to their subordinates who are usually citizens or PR of Singapore delegated from expats. You will play a key role in building relationships, developing training proposals, and driving sales for both public and customized courses with these key talent in our customers. Experience in organizing and promoting public courses across various categories will be an advantage.

Key Responsibilities

Client Engagement & Sales:

• Identify and meet with potential corporate clients to understand their training needs in areas such as leadership, communication, team development, and other soft skills.
• Build and maintain strong, long-lasting relationships with clients by offering value-added training solutions.
• Propose customized training programs to meet specific organizational needs, collaborating with the internal team to design tailored courses.
• Drive sales of public and customized soft skills training courses through strategic engagement and solution-selling techniques.

Course Organization & Promotion:

• Organize, promote, and manage public soft skills training programs across various categories, including leadership, personal development, and team building.
• Monitor market trends and client needs to develop and update course offerings.
• Coordinate with internal teams (trainers, operations, and marketing) to ensure successful course execution.

Proposal Development:

• Prepare detailed and customized training proposals and presentations, showcasing how Trainocate’s offerings can address the client’s training needs.
• Negotiate and close deals with corporate clients, ensuring long-term client satisfaction and repeat business.
• Working together with Trainocate companies existing in Asia for regional delivery.

Account Management:

• Manage and grow a portfolio of key client accounts, providing exceptional customer service and ensuring clients are satisfied with the training programs.
• Conduct post-training reviews with clients to measure training effectiveness and explore opportunities for additional services.

Market Research & Business Development:

• Research market trends, competitor offerings, and emerging training needs to identify new business opportunities.
• Attend industry events and networking sessions to generate leads and build the company’s presence in the market.

Skills & Qualifications:

• Proven experience in sales, account management, or client relationship roles, preferably in the training, education, or professional development sector.
• Experience in organizing and promoting public training courses across various categories is highly desirable.
• Strong understanding of soft skills training, including leadership, communication, team development, and personal growth.
• Excellent interpersonal, communication, and negotiation skills, with the ability to engage effectively with C-suite executives and HR professionals.
• Ability to think strategically and propose innovative solutions tailored to client needs.
• Experience for Japanese company corporate sales, understanding of Japanese company dynamics.
• Fluent Japanese, together with English to communicate with Japanese company MDs.
• Business level Chinese preferred.
• Results-driven and self-motivated, with a strong ability to manage multiple accounts and projects simultaneously.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), CRM systems, and other sales management tools.
• Bachelor’s degree in business, marketing, human resources, or a related field is preferred.

Why Join Us:

Be part of a leading training and development company with a global presence.

Work in a dynamic, collaborative, and supportive environment.

Opportunities for career development and growth.

Attractive remuneration package with performance-based incentives.

If you have a passion for training and development, are skilled at building client relationships, and have experience in managing public training courses, we’d love to hear from you!

Job Purpose

This is a Finance Business Partner (FBP) role to support growing business units in the local transportation landscape. You will lead a team of two to three reports to collaborate with various stakeholders in a cross-functional environment.

Responsibilities

1. Business Units’ (BU) Financial Reporting and Management:

• Work closely with internal and external stakeholders to ensure compliance with financial policy and procedures.
• Manage daily accounting functions of a portfolio of companies, including review of journals.
• Reconciliation of inter-co reconciliation and ensure no discrepancies in month-end balances.
• Liaise with AR & AP Shared Services team and Treasury on accounting issues for period closing, collections and payments.
• Ensure timely and accurate month-end, quarter-end and year-end closing and statutory and management reporting with preparation of variance analysis, cashflow statement, accounting schedules and bank reconciliation.
• Ensure compliance of financial records with corporate and statutory requirements.
• Prepare annual budget, with monthly forecast and projections.
• Develop and coordinate inputs from BU for budget and projections, liaising with Group Finance and Financial Planning & Analysis to meet reporting deadlines.
• Draft financial presentation material to present data/figures.
• Liaise with external auditors for audited financials and XBRL filings for portfolio of companies.

2. Business Analytics & Costs Control:

• Engage with BU to stay updated on business and cost developments to challenge cost escalations and business cases to realize operation efficiencies.
• Identify or explore opportunities for more effective delivery of outputs.
• Actively participate in the learning and sharing of best practices.

3. Undertake ad hoc projects and analysis work when required.

Qualifications & Work Experience

• Bachelor's Degree in Accountancy or ACCA.
• 3-4 years relevant accounting and finance experience (with staff and people management responsibilities), with 1-2 years audit background.

Skills

Technical skills include:

• Good working knowledge in Singapore Financial Reporting Standards and tax regulations
• Good working knowledge with ERP systems, such as SAP and Anaplan planning & forecasting system

Generic skills include:

• Good interpersonal skills and communicate with all levels in the organization and stakeholders in both verbal and written English.
• Ability to work independently and operate in a fast paced environment.
• Strong analytical and problem-solving skills.

Job Descriptions

• Responsible for banquet sales by achieving Club's budget
• Controlling costs and quality of service
• Participate in sales and marketing activities including sales calls and club events
• Participate in building up client database and increasing client retention
• Prepare proposals, confirmation, and event orders as required
• Conduct site inspections for existing and new clients
• Generate weekly and monthly reports
• Participate and provide input toward banquet marketing activities
• Assist in the preparation of forecast and actual budget function sheets
• Coordinate with all relevant departments to ensure the smooth delivery of events
• Supervise and coordinate banquet setup and service

Job Requirements

• Diploma in sales or events management
• At least 3 years of relevant experience in a similar capacity
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Well-organized and creative nature
• Excellent communication and interpersonal skills
• Able to work in a dynamic environment
• Having knowledge of Chinese Wedding events is a plus.
• Willingness to work late nights, over weekends, and on public holidays when there are event
• 5 day work week

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

Moet Hennessy aims at making our commercial organization agile and efficient to deliver on our promises to shaping change, cultural and operational transformation. Our vision is to lead the future of luxury wines and spirits from nature to communities. Our company success will be created by pioneering people with passion for crafting experiences and turning challenges into opportunities to innovate.

Our strength comes from being diverse yet we are unified by five core values: Sharing, Elegance, Epicureanism, Integrity and Spirit of conquest. It starts from creating an efficient and caring work environment where all can reach their full potential. Being respectful, inclusive and embracing diversity makes others feel valued. In Moet Hennessy, we strive to search for harmony, moderation and concentrate on the essential. We always open up new territories and push the limits. Our commitment to the planet, to our Maisons, and to our employees is what we believe in and makes us different.

We are seeking a motivated and detail-oriented Marketing Intern to join our team. This role will primarily focus on event coordination and internal stakeholder management. The ideal candidate will assist in planning, organizing, and executing marketing events, while also ensuring effective communication and collaboration with various internal departments.

In Moet Hennessy, we are fully devoted to becoming a place where people aspire to work by ensuring our people are empowered and all voices are heard. We continue to strengthen our commitment to building our company which values inclusivity, honesty and authenticity. You will have the opportunity to be part of an innovative and cross-cultural environment, where you will be encouraged to develop your entrepreneurial and pioneering spirit. We encourage our people to pursue their career aspirations as well as mobility opportunities across countries and within both Moët Hennessy and the LVMH Group.

MAIN RESPONSIBILITIES

§ Collaborate closely with Senior Brand Manager on the implementation of key marketing programs.

§ Assist in the planning and execution of marketing events, including product launches, promotional events, trade shows, and corporate events.

§ Schedule and coordinate meetings with internal stakeholders to align on event objectives, timelines, and deliverables.

§ Gather and incorporate feedback from internal stakeholders to improve event planning and execution.

§ Ensure consistent and clear communication of event details and updates to all relevant parties.

KEY SELETION CRITERIA

§ Minimum Diploma qualification or equivalent

§ Excellent verbal and written communication skills.

§ Must have a passion for marketing.

§ Outstanding multitasking abilities

§ Good networking, influencing, and communication skills

§ Outspoken and ability to communicate at all levels

§ Meticulous with strict attention to details

§ Highly motivated, energetic, enthusiastic and team oriented

§ Customer focused and consumer savvy.

§ Change and results orientated.

§ Commercially aware.

§ Strong interpersonal skills

§ Outgoing personality.

§ Self-motivator.

§ An exemplary communicator who can present confidently, effectively, and knowledgeably.

§ Disciplined and impeccable work ethics

About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for a Japanese Speaking Senior Market Research and Business Development Manager to join us.

Job Description:

The ideal candidate will have network connections in the market research industry to lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater to client's needs. He/she is responsible for maintaining and developing relationships to meet sales goals.

Responsibilities:

• Acquire leads and research projects from existing connections and professional firms including consulting, market/industry research firms.
• Conduct and manage objective research on current market trends, the client’s potential partners, the competition landscape, and other related topics to support critical analysis.
• Checks, analyses, and finalizes the output/deliverable from the local team.
• Develop new business opportunities and relationships to grow the business and aid expansion efforts.
• Conduct market research analysis to identify areas of improvement and/or seek new opportunities for growing/expanding work with existing clients.
• Plan strategically while adhering to company and industry regulations to ensure project success ensure smooth operation.

Qualifications:

• Diploma/Bachelor's degree or equivalent experience.
• Minimum 5 years of business development and consulting experience in a market research agency or market research consultancy (eg: Kantar,etc).
• Strong knowledge of successful marketing strategies.
• Extroverted and proactive with strong project management and leadership skills.
• Strong written and verbal communication skills in English.
• Native and Japanese speaking and writing is preferred.
• Strong interpersonal skills to develop clients’ relationships and participate/collaborate in teamwork or group settings.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Finance and Procurement
  • Maintain governance of procurement and finance policies to ensure compliance and operational efficiency.
  • Manage the procurement process, including collaborating with project managers to request proposals, facilitate tender evaluations, appoint vendors, create purchase orders (POJs), and manage contracts.
  • Reconcile invoices with corresponding purchase orders and resolve any discrepancies or issues promptly.
  • Prepare and maintain accurate and up-to-date financial records.
  • Support and prepare budget forecast reports and budget phasing reports.
• HR and Administration
  • Manage all HR-related matters, including the recruitment, onboarding, and offboarding.
  • Organise team engagement initiatives to foster a positive working environment.
  • Maintain L&D training record and manage the welfare fund.
  • Maintain and manage the team's SharePoint site, ensuring efficient knowledge sharing and proper record-keeping.
  • Provide secretarial support, including coordinating meetings, preparing meeting notices and minutes, and disseminating documents as required.
  • Handle fixed asset management, including maintaining a list of assets, conducting biannual asset verification, and coordinating laptop replacements/updates with IITS.
  • Assist with the SMU Shop's annual stock-taking exercise.
• Brand & Marketing
  • Provide operational support for brand and marketing-related activities, such as granting access to the brand portal and ensuring smooth brand management operations.
  • Provide support in brand compliance requests.
  • Support the OCCM's Data Protection Officer (DPO) in relation to data protection practices within the CM function.
  • Assist in events organised by OCCM (e.g., Patron's Day, PDLS, HRH, PSOUs, CD, Commencement, etc.).

• Bachelor's degree in Business Administration, Marketing, or related fields.
• At least 6 years of relevant work experience.
• Familiar with procurement processes, contract management, and tendering procedures.
• Good knowledge of financial management, budgeting, and reporting processes.
• Understanding of branding and marketing principles e.g. brand consistency, content management and campaign execution.
• Strong organisational and time-management skills.
• Strong verbal and written communication skills to liaise with internal stakeholders (e.g. Procurement, Finance, HR, IITS) and external vendors.
• Meticulous with good financial acumen.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint, and familiarity with financial systems and procurement tools such as SAP, Prophix, Ariba, etc.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

I. Summary Description (purpose of the job and its overall contributions to company goals)

Provide leadership and motivation to dealer technical and service network. Manage service network for the full service and technical operation. Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.

Support product engineering activities and technical process support management, establishing best practices, metrics and systems to efficiently track instruments status, campaign and field activities, and customer satisfaction. Ensure compliance with relevant Environment Health & Safety Rules and Regulations for safety of all field service personnel.

II. Primary Responsibilities (key areas of responsibilities in details; sales operations)

· Guiding dealerships on how to achieve targets i.e. Service throughout, Genuine Parts Sales, Genuine Accessory Sales, CSI, Mystery Repair, Classiche applications, Extended and Power Warranty, Ferrari Approved Certified Pre-owned units, Service retention and other KPIs related to aftersales.

· Monitoring the value and quantity of parts and accessories stocked at dealerships;

· Monitoring and analyzing the aftersales part of dealership composite report and feedback to dealerships for improvement.

· Ensure that dealership meet the requirements in the Dealership Operation Standard (DOS) and conduct auditing when visiting dealerships.

· Ensure adherence to company policy and drive diagnostic repair process improvement to increase Right First Time Fix rate in order to reach HPPS (internal system to track vehicle throughput duration at workshops) targets.

· Review CSI results relating to repair, right first time fix and quality of work and develop an action plan to improve scores.

· Ensure the correct type of special and diagnostic tools are available in the market in line with published dealer standards.

· Monitor vehicles off road and work in progress and ensure there is a timely fix escalation process in place.

· Provide support to the dealer to ensure there is a robust training plan to develop their technical staff competency (technicians and workshop controllers) and the plan is adhered to company minimum standards.

· Monitor, coach and install best practice regarding the quality and quantity of ROL submissions (Red on Line, priority technical support alert request) which feed product improvement action at HQ side.

· Conduct a review of the warranty parts scrappage process and ensure compliance with the warranty policy and procedure manual.

· Review the organization of the workshop including the workshop loading and workflow processes, the clarity of the job card work instructions and the organizational information flows. Report out and devise action plans for process issues impacting turn around and lead time for service and repair.

· Conduct random quality checks on repaired vehicles prior to customer handover to evaluate the robustness of the dealer quality control process;

· Monitor the completion rate of all field actions and ensure a dealer process to rework all vehicles exists and is applied;

· Review the quality of the Job card in relation to the information recorded by the service advisor and the technicians as part of their write-up. Provide the necessary level of coaching to improve the quality where necessary;

· Provide support to the Technical Manager by understanding the current number of open and aged cases. Liaise with the HQ ROL team to provide support and assistance where necessary to reach case resolution. Act as the escalation point for ROL to overcome issues with dealer/importer aged case process;

· Provide support the dealers in the management of specific customer complaints as and when required.

· Promote high quality and adequate quantity market information to manufacture for quality improvement and quick market solutions to fulfil requirements. Appropriate handling on safety related issue by providing vehicle investigation, reporting investigation result to manufacture and/or involved authorities.

· Provide support at the race track in case of Challenge series and or other Ferrari driving events

III. Qualifications (Experience, Knowledge, Skills, and Abilities) Required

· Bachelor’s Degree in Business Management, International Trade or other related field;

· 5-8 years working experience in an international work environment, with luxury and/or auto industry experience; preference for experience gained abroad

· Proven experience and/or understanding of the retail environment

· Excellent interpersonal and communications skills and able to interact effectively with business owners, operative dealer staff, and customers

· High level of flexibility towards changing demands and priorities, but with a structured approach in managing them

· Able to plan, develop, and drive business development projects forward to a defined schedule

· Self-motivated, devoted and proactive, with a strong leadership and team spirit

Responsibilities:

• Represent the hotel professionally by upholding proper grooming standards, conduct and ability to present the hotel product and services effectively.
• Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
• Generate new sales leads/ prospects and establish new accounts to grow client base
• Foster and maintain relationships with existing clients through sales calls and regular site inspection to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Provide timely updates to superior and team on activities and market information. Review account portfolio regularly and present to management to provide analysis of each account and forward action plans
• Compliance with statutory regulations and internal guidelines/ SOPs
• Follow up with clients whose payments are outstanding and overdue

Skills and Experience Requirements:

• Min five years of experience as sales manager
• Three to five years of sales experience
• Proven track record of positive sales performance
• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Presentation skills
• Management and leadership skills
• Developing budgets
• Mentoring and coaching sales reps