Total 16 job vacancies by Dhl Global Forwarding (singapore) Pte. Ltd.

Job Purpose

This role drives the development and successful implementation of a highly effective Global Life Science and Healthcare sector product strategy for DGF Airfreight in the region. Collaborate with the Global-, Regional- and Country Product Heads and Sales to align the sector product strategy for the region. Take ownership of market and sector knowledge, leading the sub-function for the sector product within the DGF Region. Provide input and lead the implementation of the functional strategy to develop segment strategies and business plans. Enhance the performance of sector management, supporting business growth objectives in accordance with industry and market needs, division strategy, objectives, and Group guidelines and policies.

Key Tasks

1. Sector Product Strategy:

· Contribute to the sector product strategy in alignment with the overall product strategy, objectives, and policies.

· Drive operational plans, measures, and budgets to achieve defined results for the sector.

· Execute and implement the sector strategy and roadmap in relevant geographies.

· Produce, coach, and develop global win plans for the sector community and opportunities.

2. Product Development:

· Identify key trends in the industry and collaborate with stakeholders to develop innovative solutions.

· Establish regional sector-specific infrastructure and operations together with regional or country teams.

· Establish commercial and operational guidelines and processes to drive product growth & margins.

· Monitor competitor activities, develop segment strategies and business plans for the sector.

· Provide high-level advice within the sector and regions to counterparts globally.

· Stay updated with sector-specific regulations and standards and communicate any changes or updates to relevant teams.

3. Sector Business Development:

· Serve as the senior point of contact for sector-related customers or shipments within the community and region.

· Lead, organize, and control highly strategic business activities and product initiatives.

· Support business development, account management, and sales activities for the specific sector.

· Participate in business development opportunities, including QBR and RFQ activities, for the sector and act as product sponsor.

· Direct the development of marketing plans, determine research priorities, recommend sales channels, and provide direction for product promotion.

4. Operational Excellence:

· Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness for the sector.

· Foster a culture of continuous improvement and best practices sharing across the sector and industry management.

· Implement performance metrics and KPIs to monitor and measure operational performance, ensuring alignment with defined goals and objectives.

· Collaborate with cross-functional teams to streamline processes, optimize resources, and enhance overall operational performance.

· Identify and mitigate operational risks within the sector, ensuring compliance with industry regulations and standards.

5. Product Quality & Compliance:

· Develop and implement quality controls and compliance measures to ensure adherence to sector-specific regulations, standards, and guidelines.

· Establish and monitor processes and procedures to ensure product quality and consistency across the sector.

· Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.

· Collaborate with internal stakeholders to ensure that sector operations meet all applicable compliance requirements.

· Provide guidance and support to the sector in maintaining a high level of quality and compliance in all operations.

Management Responsibility

· Develop a comprehensive EBIT growth plan and detailed financial projections for the sector product regionally.

· Oversee regional network capabilities and developments to ensure sector product quality and compliance.

· Collaborate with multiple project teams, promptly communicate resource needs to the Global Sector Product Head and the Regional Airfreight Head.

· Provide indirect management oversight, including dotted line responsibility for product members and coaching support.

Skills

• Technical Skills: Deep understanding of relevant sector- & industry standards and market trends.
• Communication Skills: Strong written and verbal communication skills.
• Analytical Skills: Ability to analyze information and make data-driven decisions to solve problems, often applying critical thinking.
• Teamwork and Collaboration: Excellent collaborator and mediator to deliver results.
• Adaptability and Flexibility: Adapt to changing circumstances, handle multiple tasks, and work under pressure.
• Time Management and Organization: Ability to prioritize tasks, meet deadlines, and operate in matrix organization.
• Leadership Skills: Ability to motivate and inspire others, delegate tasks, and provide guidance.

Qualifications & Key Requirements

• Bachelor’s degree (or equivalent)
• Minimum of 8 years of experience in forwarding and/or sector-related companies.
• Extensive experience collaborating with global, regional, and country organizations to successfully implement solutions.
• Proven track record of achieving sector growth in terms of revenue and gross profit.
• Ability to navigate and excel in a matrix organization structure.
• In-depth knowledge and experience in freight forwarding and the logistics industry.
• Strong understanding of logistics infrastructure and service providers.
• Expertise in the sector industry, with a deep understanding of its dynamics.
• Demonstrated sales success and a solid track record in the sector industry.
• Strong project management skills, with the ability to successfully lead and execute projects.
• Excellent knowledge of main markets and local regulations related to sector commodities.
• Fluent in English, with strong communication and language skills.

Job Purpose

This role drives the development and successful implementation of a highly effective Aerospace sector product for DGF AFR. Collaborate with the Global Aerospace Sector Product Head, Regional Airfreight Head, and Country Product Heads to align the sector product strategy for the region. Take ownership of market and sector knowledge, operational solutions and leading the sub-function for the Aerospace sector product within DGF. Provide input and lead the implementation of the functional strategy to develop segment strategies and business plans. Enhance the performance of sector and industry management, supporting business growth objectives in accordance with industry and market needs, division strategy, objectives, and Group guidelines and policies.

Key Tasks

1. Sector Product Strategy:

· Contribute to the Aerospace sector product strategy in alignment with the overall product strategy, objectives, and policies.

· Drive operational plans, measures, and budgets to achieve defined results for the sector.

· Execute and implement the Aerospace sector strategy and roadmap in relevant geographies.

· Produce, coach, and develop global win plans for the sector community and opportunities.

2. Product Development:

· Identify key trends in the Aerospace & Aviation industry and collaborate with stakeholders to develop and implement innovative solutions for AFR product.

· Establish regional sector-specific infrastructure and operations together with global and country teams.

· Establish commercial and operational guidelines and processes to drive product growth & margins.

· Monitor competitor activities, develop segment strategies and business plans for the sector.

· Provide high-level advice within the sector and regions to counterparts globally.

· Stay updated with Aerospace sector-specific regulations and standards and communicate any changes or updates to relevant teams.

3. Sector Business Development:

· Serve as the senior point of contact for sector-related customers or shipments within the community and network.

· Lead, organize, and control highly strategic business activities and product initiatives.

· Support business development, account management, and sales activities for the specific sector.

· Participate in business development opportunities, including QBR and RFQ activities, for the Aerospace sector.

· Direct the development of marketing plans, determine research priorities, recommend sales channels, and provide direction for product promotion.

4. Operational Excellence:

· Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness within the Aerospace sector products.

· Foster a culture of continuous improvement and best practices sharing across the sector and industry management.

· Implement global performance metrics and KPIs to monitor and measure operational performance, ensuring alignment with defined goals and objectives for the region.

· Collaborate with cross-functional teams to streamline processes, optimize resources, and enhance overall operational performance.

· Identify and mitigate operational risks within the sector, ensuring compliance with industry regulations and standards.

5. Product Quality & Compliance:

· Develop and implement quality controls and compliance measures to ensure adherence to sector-specific regulations, standards, and guidelines.

· Establish and monitor processes and procedures to ensure product quality and consistency across the sector globally.

· Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.

· Collaborate with internal stakeholders to ensure that sector operations meet all applicable compliance requirements.

· Provide guidance and support to the sector in maintaining a high level of quality and compliance in all operations.

Management Responsibility

· Collaborate with multiple project teams, promptly communicate resource needs to the Global Sector Product Head and the Regional Airfreight Head.

· Develop a comprehensive EBIT growth plan and detailed financial projections for the sector product in the region.

· Provide indirect management oversight, including dotted line responsibility for project members and coaching support.

Skills

• In-depth knowledge of freight forwarding and the Aerospace industry.
• Proven track record in achieving sector growth and revenue generation.
• Strong strategic thinking and leadership skills, with the ability to develop and execute business plans.
• Excellent communication and collaboration abilities, including extensive experience in collaborating with global, regional, and country organizations.
• Operational excellence mindset, with the ability to identify areas for improvement, optimize processes, and mitigate operational risks.
• Strong understanding of quality controls, compliance measures, and regulations within the Aerospace sector.

Qualifications & Key Requirements

• Bachelor’s degree (or equivalent)
• Minimum of 8 years of experience in forwarding and/or sector-related companies.
• Extensive experience collaborating with global, regional, and country organizations to successfully implement Aerospace product solutions.
• Proven track record of achieving sector growth in terms of revenue and gross profit.
• Ability to navigate and excel in a matrix organization structure.
• In-depth knowledge and experience in freight forwarding and the Aerospace industry.
• Strong understanding of logistics infrastructure and service providers.
• Expertise in the Aerospace industry, with a deep understanding of its dynamics.
• Demonstrated sales success and a solid track record in the Aerospace logistics industry.
• Strong project management skills, with the ability to successfully lead and execute projects.
• Excellent knowledge of main markets and local regulations related to Aerospace & Aviation commodities.
• Fluent in English, with strong communication and language skills.

Job Purpose

· Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs.

· Drive the strategic design and change of any KPIs where needed

Differentiator

· Subject matter expert and strategist who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results and strategy with minimal supervision

· Problems faced are difficult and complex and need strategic vision to design the best way forward

Main Responsibilities

· Drive Operations process and performance improvement plans with in-depth analysis and potential solution proposals as well as strategic vision to meet KPIs as well as productivity and data quality goals

· Drive the impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements and operational strategic vision

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global senior management

· Formulate innovative business and technical solutions within a strategic framework to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Drive best practices to identified key risk areas and resolve them

· Support the design the Global landscape and strategy for operational topics within Oceanfreight

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF senior managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and Regional CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose, goals and strategy behind projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Individual contributor who may manage some employees

· Directs the work of country level professionals and (senior) manages process and programs affecting country operational productivity and contribute direct to their bottom line

· Coach and review the work of country level professionals and operators

Required Skills

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

Job Description

• Responsible for overall major key account
• Be accountable for the business and operation to provide Leadership and Decision-making to the Control Tower, procurement and transport operations teams
• Manage the integration & implementation of new structures developed in operations
• Manage resources including tackling staff performance issues and identification of training needs, reviewing productivity and local recruitment.
• Ensure that all transport is carried out within predetermined cost and security standards
• Identify, lead, drive and monitor process improvement activities.
• To be responsible for the technical delivery of the solution design and modelling of all actual and potential business solutions.
• Assist the Control Tower team with the preparation of customer presentations, project submissions, response to invitation to tender documents and any other process towards the delivery and implementation of improvement initiatives.
• To be a major contributor to the development of new structures and methodologies within the primary supply chain.
• Building a strong partnership with vendors (such as carriers, feeder operator) and ensure they deliver the best service level to customer.
• Closely communicate with DGF network at destination and ensure they deliver the best service to customer
• Bring an overall view on transport within the customers organization in order to identify further savings attributable to optimization
• Ensure Operational Savings are delivered and Service Levels and Customer Satisfaction are delivered for LLP customers
• Responsible to manage the procurement activities for shipping lines and barge operators
• Commercial ownership of the key account at the country level

Job Requirements

• 12 years shipping operations and customer service handling key customers
• 4 years managing a large team (> 10)
• At least diploma education

Job Description

• Screening the LC swift and advise LC workability/ambiguous clause for LC amendment.
• Send request to Surveyor to prepare split Survey Reports based on Split B/L
• Receive Survey report (from Surveyor) & OBLS (from carrier).
• Send Survey report/OBL copy to customer to receive back up LOI. Sales should send the document copies to the customers.
• Confirmed LOI/s to be sent to Vessel Operators to facilitate Discharge of shipment at POD in lieu of OBL
• Prepares draft Documents as per L/Cs and confirmed Quantities
• Make COO from Chamber of Commerce Basis doc requirements
• Make draft LOI basis confirmed BL/back up LOI and share with customer process owners for approval.
• Collect Original BLs from the carrier.
• Obtain COO from COC, prepare CMI, PKL, SR, drafts etc.
• Arabic COO to be submitted for GCC shipments.
• Kuwait Certificate of origin to be submitted whenever required.
• Consolidate the Documents as per LC and Dispatch to the customer Nominated Bank/s to share the Non-Negotiable documents to CSR
• To follow up with Nominated Bank for clean document confirmation
• To follow up for courier AWB No to be shared with CSR

Job Requirements

• Diploma in any fields
• 1-2 years of relevant experience preferred
• Available on short notice

Job Description

• Required to break and recover the consol in system.
• Compiles and updates of appropriate reports.
• Ensures dissemination of departmental information to staff.
• Co-ordinate with relevant authorities covering the proper discharge of import activities.
• Liaise with subcontractor on permit declaration issues
• Arrange for permit declaration and printing of cartage advise
• Any other duties as advised

Job Requirements

• Able to work night shift (2230h to 0730h)
• Location at Alps Avenue
• At least 3-5 years of related experience, preferably freight forwarding
• Diploma/degree in any field

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Responsible for the day-to-day running of the Export Warehouse and Transport Operations
• Responsible for monitoring the build-up of Airline pallets & Loose Lodge-in to terminal
• To ensure that all pallet dollies and unit load devices are received/returned on time from/to SATS/DNATA terminals
• To supervise the packing and repacking of cargo whenever required and to ensure that all export shipments and documents are transferred on time
• To liaise closely with export/import CS/Ops and PCM department's staff to void any off-loading/ collection issues
• To raise an irregularity report if cargo is found damaged in the warehouse and to answer to all calls to the Duty Manager mobile telephone without fail
• Maintain effective control of contractors to ensure compliance with operating procedures
• Monitor the performance of suppliers/vendors/contractors and report any service failure to the relevant parties
• To co-ordinate with Terminal (GHA) on Operational issues as and when being informed by Terminal Officer
• Attend to loading & unloading of shipments into C-Safe and Environtainer for perishable shipments at Customer's premise and ensure timely lodge-in of the shipments to terminal
• Attend unloading of Odd Size cargo, i.e. Capital Equipment and Aircraft Engine at terminal
• Undertakes tasks and responsibilities assigned by the company as and when deemed appropriate

Requirements

• Diploma
• 2-4 years of relevant logistics experience. Experience in freight/ warehousing will be preferred
• Afternoon shift, 5.5 day work week (Monday to Friday 1200h to 2100h; Alternate Saturday 1500h to 2100h; Sunday/PH 0900h to 2100h). If required to replace as backup, work hours 0830h to 1730h/ 2300h to 0800h.
• Rostered work days and shift allowances are provided.
• Location will be at Alps Avenue

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Ensure proper cut-off procedures at month-end closing
• Adhere to operational KPIs related to Billing, such as billing timeliness and Billing adjustments
• Attend to escalations involving Billing issues to ensure smooth operations
• Responsible for timely invoicing, accuracies of billings, issuance of credit notes, internal expenses report and month-end closing
• Support month-end closing reporting and activities
• Handle day-to-day operations and transactions in the forwarding area.
• Data entries in CW1 system.

Job Requirements

• Diploma/ Degree
• 1-3 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Description

• Ensure proper cut-off procedures at month-end closing
• Adhere to operational KPIs related to Billing, such as billing timeliness and Billing adjustments
• Attend to escalations involving Billing issues to ensure smooth operations
• Responsible for timely invoicing, accuracies of billings, issuance of credit notes, internal expenses report and month-end closing
• Support month-end closing reporting and activities
• Handle day-to-day operations and transactions in the forwarding area.
• Data entries in CW1 system.

Job Requirements

• Diploma/ Degree
• 1-3 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Description

• Handle customer complaints and cargo claims
• Develop customer relationships with existing customers
• Handle ad-hoc customer enquiries on sales/rate quotation and operational issues
• Liaise with customers and overseas offices/ JV on shipping activities and documentation
• Handle full set of shipping documents (PSA/ Customs/ Tradenet/ Portnet)
• Ensure proper cut-off procedures at month-end closing
• Handle day-to-day operations and transactions in the forwarding area
• Data entries
• Send pre-alerts and shipping advices to customers and DGF overseas offices
• Ensure timely dispatch of shipping documents to customers and DGF overseas offices
• Process shipment data
• Handle general enquiries regarding shipments, vessel's ETA and charges
• Send shipment arrival notification letters to consignee and issue delivery orders
• Tradenet/ customs documentation
• Liaise with relevant departments upon cargo irregularity reported
• Responsible to ensure Full, Accurate and Timely data including shipment milestone in CW1 system
• Responsible to ensure ACR updated timely
• Responsible to ensure Demurage, Detention, Storage and other incidental charge are recovered from customer
• Responsible for file profitability

Job Requirements

• Diploma/ Degree
• 1-3 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Purpose

Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs. Each team member will be given a set of specific KPIs/topics to make their own and drive.

Differentiator

· Subject matter expert who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results with limited supervision

· Problems faced are difficult and often complex

Main Responsibilities

· Execute Operations process and performance improvement plans with in-depth analysis and potential solution proposals to meet KPIs as well as productivity and data quality goals

· Review and evaluate impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global management

· Formulate innovative business and technical solutions to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Deploy best practices to identified key risk areas and resolve them

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose and goals of projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Directs the work of country level professionals and manages process and programs affecting operators

· Coach and review the work of country level professionals and operators

Required Skills

· Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Verify and sort delivery orders by Alpha order received from Import Department.
• Verify documents and validate external and internal customers' contract rates prior to billing.
• Assist to raise invoice and accrue costing.
• Ensure timely and accurate invoicing to internal and external customers.
• Correspond with Internal stakeholders on rate disputes.
• Issue and follow through OI (Operational Irregularities) against Internal Stakeholders for non-compliance.
• Refer to Customer profile on their batching requirement and ensure timely dispatch of complete set of supporting documents.
• Batch sorted invoices against import register by assigned batch number.
• Work with internal stakeholders to resolve billing and batching discrepancies.
• Any other jobs as and when assigned.

Job Requirements

• 1 - 2 years of relevant experience
• Good knowledge of Air Freight
• Good administrative skills
• Results driven and attention to details
• Microsoft Excel skills
• 5 day work week (Monday to Friday - 0830h to 1800h)

Job Description

• Assist to raise invoice and accrue costing
• Ensure timely and accurate invoicing to internal and external customers
• Correspond with internal stakeholders on rate disputes
• Follow through customer complaints/ communication manager with internal stakeholders for billing escalations
• Work with internal stakeholders to resolve billing and batching discrepancies
• Check relevant SICK file symptoms and resolve the issues
• Profile of rates in CW1 system
• Any other jobs as and when assigned

Job Requirements

• Diploma/ Degree
• 1-2 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)