Total 22 human resource executive job vacancies in d03 queenstown tiong bahru

Job Description

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Minimum 3 years of relevant working experience in General Ledger function
• Higher qualified/ experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Have a good command of the English language
• Independent, meticulous and with positive attitude

Job Description

Job purposes

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day grant-related financial matters, month-end and year-end accounts closing, and preparation of the monthly and year-end audit schedules
• Liaise with various departments in the collection of information and documents
• Prepare payroll certification for manpower claims
• Process claim submissions to funding organisations for funded projects
• Monitor funding accounts receivables for payment and follow up on collections
• Follow up with project teams on accounts with cost overruns
• Prepare monthly or quarterly report and statement to account owners
• Investigate and resolve user’s queries
• Prepare grant-related GST, corporate tax and other statistical submissions
• Process grant-related internal charge and reclassification requests
• Identify and perform clearing of offsetting transactions for grant-related balance sheet accounts
• Assist on grant-related internal and external audit matters
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Able to work within tight deadlines
• Have a good command of the English language
• Independent, meticulous and with positive attitude

Job Description

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Minimum 3 years of relevant working experience in General Ledger function
• Higher qualified/ experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Have a good command of the English language
• Independent, meticulous and with positive attitude

Job Description

Job purposes

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day grant-related financial matters, month-end and year-end accounts closing, and preparation of the monthly and year-end audit schedules
• Liaise with various departments in the collection of information and documents
• Prepare payroll certification for manpower claims
• Process claim submissions to funding organisations for funded projects
• Monitor funding accounts receivables for payment and follow up on collections
• Follow up with project teams on accounts with cost overruns
• Prepare monthly or quarterly report and statement to account owners
• Investigate and resolve user’s queries
• Prepare grant-related GST, corporate tax and other statistical submissions
• Process grant-related internal charge and reclassification requests
• Identify and perform clearing of offsetting transactions for grant-related balance sheet accounts
• Assist on grant-related internal and external audit matters
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Able to work within tight deadlines
• Have a good command of the English language
• Independent, meticulous and with positive attitude

The incumbent shall be part of the Finance Shared Services (FSS), Sundry Billing team. The person shall be responsible for the following:

• Perform customers debt collections, including sending email reminders.
• Prepare fee collection report.
• Compute commission charges for Credit Card & PayLah payment.
• Perform bank charges posting and bank statement reconciliation.
• Perform computation of late fees.
• Monitor Accounts Receivable (AR) ageing and follow up actively to reduce AR days.
• Liaise with customers / institutions on billing matters / disputes.
• Monthly download AR details report.
• Any other ad-hoc duties assigned.

Job Requirements:

• Minimum GCE ‘O’ level or Diploma in Accountancy or equivalent.
• Experience in Accounts Receivable or Accounting is preferred; Candidates without experience are welcome to apply.
• Experience in SAP is preferred.
• Proficient in Microsoft Office.
• Possess good communication skills to communicate with stakeholders of all levels.
• Able to work under pressure and within tight deadlines.
• Outgoing personality that enjoys working with people.
• Meticulous, high integrity and have a positive work attitude.

The incumbent shall be part of the Finance Shared Services (FSS), Collections team, responsible for the following:

Job Responsibilities:

• Proactively follow up with insurance companies and patients on outstanding bills, ensuring timely payment.
• Investigate and resolve disputes relating to bills and payments, coordinating with relevant parties to ensure case closure.
• Ensure all collection activities are recorded accurately.
• Work closely with internal and external stakeholders on AR matters.
• Prepare and submit monthly reports in a timely manner.
• Conduct monthly aged balance review with stakeholders.
• Undertake account reconciliations as required.
• Coordinate meetings with external vendors to discuss Collections related matters.
• Other ad-hoc duties as assigned.

Job Requirements:

• “A” Level or Diploma in Accountancy.
• Minimum 1-year relevant experience in Accounts Receivable management, Collections and Credit Control.
• Prior experience in Finance Shared Service center and similar industries would be an added advantage.
• Strong interpersonal skills with the ability to communicate and work effectively with various levels.
• Possess initiative, meticulous and great organizational skill with the ability to multi-task to meet deadlines.
• Proficient in Microsoft Excel; SAP experience would be an advantage.

Job Description

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Minimum 3 years of relevant working experience in General Ledger function
• Higher qualified/ experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Have a good command of the English language
• Independent, meticulous and with positive attitude

Job purpose

A team lead who will be responsible for the Financial Accounting and Management Reporting functions in a Finance Shared Services environment supporting healthcare organizations.

Duties and Responsibilities

• Supervise and lead a team of staff in the section in handling day-to-day financial matters, month-end and year-end accounts closing, including the preparation and/or review of the monthly, quarterly and year-end audit schedules and financial reporting packages
• Responsible for the good quality of the balance sheet
• Review internal charge and reclassification requests
• Review Bank Reconciliation and resolve reconciling items
• Review miscellaneous receipts and follow up on unaccounted sums
• Investigate and resolve user's queries
• Responsible for inter-company and related company's transactions and balances and resolve reconciling items
• Responsible for GST and other statistical submissions
• Liaising with internal and external auditors on audit matters
• Liaising with tax agent on corporate tax and GST matters
• Work with Grants GL teams to resolve issues
• Lead and participate in process improvement projects

Requirements

• Degree in Accountancy or ACCA equivalent
• At least 3 years of relevant working experience, with 1 year experience in a supervisory position
• IT savvy - proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Hands-on experience with SAP system will be an advantage
• Prior audit experience will be an advantage
• Strong interpersonal, communication and analytical skills
• Meticulous, motivated, committed, resourceful and able to work independently

Job Description

Job purposes

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day grant-related financial matters, month-end and year-end accounts closing, and preparation of the monthly and year-end audit schedules
• Liaise with various departments in the collection of information and documents
• Prepare payroll certification for manpower claims
• Process claim submissions to funding organisations for funded projects
• Monitor funding accounts receivables for payment and follow up on collections
• Follow up with project teams on accounts with cost overruns
• Prepare monthly or quarterly report and statement to account owners
• Investigate and resolve user’s queries
• Prepare grant-related GST, corporate tax and other statistical submissions
• Process grant-related internal charge and reclassification requests
• Identify and perform clearing of offsetting transactions for grant-related balance sheet accounts
• Assist on grant-related internal and external audit matters
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Able to work within tight deadlines
• Have a good command of the English language
• Independent, meticulous and with positive attitude

Job purpose

A team lead who will be responsible for the Financial Accounting and Management Reporting functions in a Finance Shared Services environment supporting healthcare organizations.

Duties and Responsibilities

• Supervise and lead a team of staff in the section in handling day-to-day financial matters, month-end and year-end accounts closing, including the preparation and/or review of the monthly, quarterly and year-end audit schedules and financial reporting packages
• Responsible for the good quality of the balance sheet
• Review internal charge and reclassification requests
• Review Bank Reconciliation and resolve reconciling items
• Review miscellaneous receipts and follow up on unaccounted sums
• Investigate and resolve user's queries
• Responsible for inter-company and related company's transactions and balances and resolve reconciling items
• Responsible for GST and other statistical submissions
• Liaising with internal and external auditors on audit matters
• Liaising with tax agent on corporate tax and GST matters
• Work with Grants GL teams to resolve issues
• Lead and participate in process improvement projects

Requirements

• Degree in Accountancy or ACCA equivalent
• At least 3 years of relevant working experience, with 1 year experience in a supervisory position
• IT savvy - proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Hands-on experience with SAP system will be an advantage
• Prior audit experience will be an advantage
• Strong interpersonal, communication and analytical skills
• Meticulous, motivated, committed, resourceful and able to work independently

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Higher qualified/experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Able to take pleasure and work within tight deadlines
• Have a good command of the English language
• Independent, meticulous and with positive attitude

The incumbent shall be part of the Finance Shared Services (FSS), Sundry Billing Receipting team, responsible for the following:

Job Responsibilities

• Responsible for daily payments receipted / bank postings
• Ensure that all incoming funds are accounted for
• Follow up on unidentified payments and ensure that payments are updated promptly
• Handles GIRO collections and refunds processing
• Process GIRO \ Direct Debit application forms, such as submit forms to bank for processing and follow-up
• Perform GL clearing and ensure closure of GL accounts
• Responsible to accomplish bank reconciliation
• Liaise with internal/institutions’ stakeholders on payment matters
• Collaborate with Auditors for any necessary documents requested and clarify if there are any queries.
• Any other ad-hoc duties assigned.

Job Requirements:

• Minimum GCE ‘O’ level/ Diploma in Accountancy or equivalent
• Experience in Accounts Receivable or Accounting is preferred; Candidates without experience are welcome to apply
• Experience in SAP and/or S/4Hana is preferred
• Proficient in Microsoft Office
• Possess good communication skills to communicate with stakeholders of all levels
• Able to work under pressure and within tight deadlines
• Outgoing personality that enjoys working with people
• Meticulous, high integrity and have a positive work attitude.

he incumbent shall be part of the Finance Shared Services (FSS), Sundry Billing team. The person shall be responsible for the following:

• Perform customers debt collections, including sending email reminders.
• Prepare fee collection report.
• Compute commission charges for Credit Card & PayLah payment.
• Perform bank charges posting and bank statement reconciliation.
• Perform computation of late fees.
• Monitor Accounts Receivable (AR) ageing and follow up actively to reduce AR days.
• Liaise with customers / institutions on billing matters / disputes.
• Monthly download AR details report.
• Month-end to assist in payment receipts postings.
• Any other ad-hoc duties assigned.

Job Requirements:

• Minimum GCE ‘O’ level or Diploma in Accountancy or equivalent.
• Experience in Accounts Receivable or Accounting is preferred; Candidates without experience are welcome to apply.
• Experience in SAP is preferred.
• Proficient in Microsoft Office.
• Possess good communication skills to communicate with stakeholders of all levels.
• Able to work under pressure and within tight deadlines.
• Outgoing personality that enjoys working with people.
• Meticulous, high integrity and have a positive work attitude.

Job Responsibilities:

Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:

• Pre-Payroll activities including, input and update employee details and manage government claims.
• Payroll activities including, process payroll, process CPF, and manage payroll payments.
• Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries.
• Regular review on compliance to statutory requirements.
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.
• Handle ad-hoc projects as and when requested.

Requirements:

• Diploma/Degree in Business Administration/Commerce/Accountancy/HR or equivalent
• Minimum 5 years of relevant payroll experience with at least 2 years of supervisory role
• Ability to work in a high transactional volume environment
• Meticulous with an eye for detail
• Strong ability to lead with team spirit, a positive attitude and customer-oriented mind-set
• Strong interpersonal, communication, and analytical skills
• Familiar with Employment and CPF Acts
• Proficient in Microsoft Office applications
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage

The incumbent will maintain timely processing of employee’s pay and comply with all statutory requirements of staff payroll.

Job Responsibilities

• Liaise with Institutional HR for necessary instructions & documents required for payroll processing.
• Perform monthly payroll computation of various cost centers.
• To be involved in month-end closing and accounts reconciliation.
• Process employees' claims, IR8A, and all other related tax forms and filings.
• Responsible for CPF contribution/refund.
• Attend to enquiries from employees.
• Handle ad-hoc activities as and when requested

Job Requirements

• Diploma in any discipline with at least 3 years’ relevant Payroll experience for Senior Assistant Executive.
• Meticulous with an eye for detail
• A team player with a positive attitude and customer-oriented mindset
• Strong interpersonal, communication, and analytical skills
• Proficient in Microsoft Office applications
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage.

Job Responsibilities:

Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:

• Pre-Payroll activities including, input and update employee details and manage government claims.
• Payroll activities including, process payroll, process CPF, and manage payroll payments.
• Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries.
• Regular review on compliance to statutory requirements.
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.
• Handle ad-hoc projects as and when requested.

Requirements:

• Diploma/Degree in Business Administration/Commerce/Accountancy/HR or equivalent
• Minimum 5 years of relevant payroll experience
• Ability to work in a high transactional volume environment
• Meticulous with an eye for detail
• Strong interpersonal, communication, and analytical skills
• Familiar with Employment and CPF Acts
• Proficient in Microsoft Office applications
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage

The incumbent shall be part of the Finance Shared Services (FSS), Support Team, responsible for the following:

Job Responsibilities:

• Manage the end-to-end process of debt outsourcing, including the computation of commission claims by Debt Collection Agencies.
• Collaborate with internal stakeholders to ensure follow-up on outstanding debts owed by patients.
• Analyze performance metrics and prepare reports to Hospitals’ Business Offices for their review.
• Develop and maintain strong relationships with collection agencies, fostering a collaborative and results-driven partnership.
• Other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE ´O¨ Level or Diploma in Finance, Business Administration, or related field.
• At least 3 years relevant experience in Administrative Operations or Accounts Receivable management.
• Candidates with prior experience in Finance Shared Services and similar industries would have an added advantage.
• A good team player with good interpersonal and communication skills to interact effectively with internal and external stakeholders.
• High integrity, meticulous and proactive.
• Has previous experience working with accounting software (preferably with SAP) and also be familiar in Microsoft Excel functions (e.g. Vlookup, Pivot Table)

The incumbent shall be part of the Finance Shared Services (FSS), Sundry Billing team, responsible for the following:

Job Responsibilities:

• Customer master data creation and maintenance
• Process, verify and post billing requests in the system accurately and promptly in accordance to the Financial Policies and Procedures
• Monitor Accounts Receivable (AR) ageing report and follow up actively on collections
• Generate monthly statement of accounts and send to customers/ institutions
• Liaise with customers/institutions on billing matters/disputes
• Assist with month-end account closing and preparation of monthly AR ageing report, audit schedules, accruals and other month end reports where applicable
• Prepare inter-company balances confirmation and follow up with confirmation replies and recon items
• Other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE ‘O’ level or Diploma in Accountancy or equivalent
• Experience in Accounts Receivable or Accounting is preferred; Candidates without experience are welcome to apply
• Experience in SAP and/or S/4Hana is preferred
• Experience in system enhancement and testing is preferred.
• Proficient in Microsoft Office
• Possess good communication skills to communicate with stakeholders of all levels
• Able to work under pressure and within tight deadlines
• Outgoing personality that enjoys working with people
• Meticulous, high integrity and have a positive work attitude.

The incumbent shall be part of the Finance Shared Services (FSS), Receipting team, responsible for the following:

Job Responsibilities:

• Perform receipt and bank posting in the system accurately and promptly on all payment modes
• Ensure payments are properly accounted and promptly updated in the system
• Follow up on unidentified cheques and GIRO Payments when required
• Responsible to perform bank reconciliations and ensure closure of GL accounts
• Liaise with customers on payment matters
• Other ad-hoc duties as assigned.

Job Requirements:

• At least Diploma in Accountancy or equivalent
• Proficient in Microsoft Excel; SAP experience would be an advantage
• Possess good communication and interpersonal skills
• Meticulous, able to work under pressure and within tight deadlines
• Customer service orientated with good team work spirit.

The incumbent shall be part of the Finance Shared Services (FSS), Enquiry Team, responsible for the following:

Job Responsibilities:

• Provides administrative support to the payment enquiry team such as collection and consolidation of data and statistics
• Manages and provides support to outsource call centre(s)
• Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
• Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases from team members where necessary.
• Other ad-how duties as assigned.

Job Requirements:

• Diploma in a related discipline
• At least 3 years of relevant experience in a call centre environment
• Higher qualified/experienced candidates will be considered for the Senior Assistant Executive position
• Proficient in Microsoft Office
• Possess excellent communication and interpersonal skills with the ability to multi-task
• React effectively and calmly in emergency situations
• Maintain high level of confidentiality concerning customer’s data.

The incumbent would be required to be involved in the daily operational activities of the Refund team, including but not limited to:

Job Responsibilities:

• Support Refund function and daily activities that include performing checks on payment runs and assisting in problem solving.
• Prepares monthly reports on statistics and review ageing reports.
• Participate in project on system enhancement and perform UAT where required.
• Ensure compliance and maintain regular updates on Standard Operating Procedure (SOP) and policy guidelines.
• Assigned as point of contact for certain hospital to assist on monthly ageing updates, and to perform monthly clearing of internal accounts.
• Coach and guide the Refund team on refund’s activities.
• Any other duties as assigned.

Job Requirements:

• Diploma/ Degree in Accountancy / Business Studies or equivalent.
• Minimum 3 years of relevant working experience, preferably with 1-2 years’ experience in a supervisory position.
• Possess good communication skills to engage both internal and external stakeholders.
• Able to work under pressure and within tight deadlines.
• Meticulous, analytical and have a positive work attitude.
• Proficient in Microsoft Excel.

The incumbent shall be part of the Finance Shared Services (FSS), Inter-company team, responsible for the following:

Job Responsibilities:

• Perform inter-companies customers debt collections, including sending email reminders
• Monitor Accounts Receivable (AR) ageing and follow up actively to reduce AR days
• Liaise with customers/institutions on billing matters/disputes
• Monthly download inter-companies AR details report
• Month-end to assist in inter-companies payment receipts postings
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ level or Diploma in Accountancy or equivalent
• At least 2 years of experience in Accounts Receivable or Accounting is preferred; Candidates without experience are welcome to apply
• Proficient in Microsoft Office
• Experience in SAP is preferred
• Possess good communication skills to communicate with stakeholders of all levels
• Able to work under pressure and within tight deadlines
• Outgoing personality that enjoys working with people
• Meticulous, high integrity and have a positive work attitude.