Total 73 compliance manager job vacancies in Singapore

Job Description

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare and Manage technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage budget coming from different projects.
• Ensure project documentation is done up in accordance to bank standards

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• More than 10 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility
• More than 5 years’ leadership experience in managing IT Cards delivery teams
• Strong technical/platform knowledge on Cards domain (e.g. Cardlink, VisionPlus), mainframe (CICS/Cobol), 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app)
• Hands-on experience in leading Cards Migration delivery (e.g. Cardlink, VisionPlus, Loyalty & Rewards app)
• Experience in managing an application development team in implementing large-scale cards projects for banking or financial services
• Strong customer service focus with the ability to communicate with highly technical management teams.
• Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
• Good problem-solving, analytical, synthesis, system thinking and solutioning skills
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

The Assistant Product Manager, Overseas Property Financing (OPF), will be part of the team overseeing the OPF mortgage business across the entire Consumer Banking Group.

This position will focus on the provision of support to the OPF Product Manager in order to drive business growth and manage key risks through timely and appropriate monitoring and interventions.

JOB SCOPE AND DUTIES

1. Contribute to the execution of key business strategies in order to drive and sustain profitability and loan book growth

2. Campaign Management - support the delivery of business acquisition campaigns (such as promotional pricing) from end-to-end, including all related marketing and fulfillment

3. Operational Escalations/Handling - take charge of and resolve operational escalations pertaining to the loan life-cycle from both Front and Back Office colleagues, including but not limited to, loan

application, account maintenance and loan prepayments

4. Project Timeline Management - track and maintain the product team's task list and project outstandings, and work with internal stakeholders to ensure timely satisfaction of timelines and deliverables

5. Data Management - manage business data and provide required information in an accurate, timely and orderly manner so as to support business objectives. This also includes basic analysis and presentation of key data in appropriate formats

6. Business Processes Management - manage key business processes that includes the trigger and oversight of end-to-end portfolio risk management activities (e.g. periodic collateral to loan valuation shortfall annual property revaluation and any other exercises that may arise from time to time, so as to mitigate portfolio related risks).

This involves working with stakeholders from Credit Approval and Credit Policy Teams, as well as Relationship Managers (based locally and abroad) and Operations

7. Marketing Support and Content Creation - develop content and provide back-end marketing support in order to ensure high quality, accurate and meaningful content marketing initiatives are delivered on time to both external and internal clients

8. Marketing Analytics - build up the team's marketing analytics capabilities through the guided creation of dashboards using Adobe Analytics-, and perform analysis of data to provide key insights to management

9. Experimentation Support - support the ongoing experimentation efforts of the team to ensure creative business ideas are tested and implemented. This includes creating back-end experimentation setup, monitoring and executing these experiments

10. IT System Maintenance and Enhancements - support backend IT enhancements from end to end, including participation in regular teleconferencing calls and User Acceptance Testing (UAT) and live verification exercises. This also includes resolving IT issues as escalated by users of the bank systems relevant to OPF.

11. Knowledge Management - ensure that the team's information is well maintained, including ensuring that business information and data are archived appropriately and stored in a secure and easily accessible fashion

12. Parameter, Template and Webpage Management - ensure that all system parameters, letter templates and both public and internal content on webpages are properly updated and maintained

13. Others - duties that may be assigned from time to time in support of team objectives

QUALIFICATIONS/REQUIREMENTS

1. Bachelor's degree in any discipline from a recognized university

2. Meticulous, detailed and careful as many tasks have a major impact on the OPF business

3. Willingness to learn on the job

4. Ability to work in a fast-paced environment, including prioritization of multiple job tasks

5. Possess good communication and business writing skills

6. Curious and keen to identify problems and propose suitable solutions

7. Competent in Microsoft Excel, Powerpoint and Word.

Knowledge of Adobe Analytics is a plus

8. Working experience is a good to have but not mandatory

9. Marketing content creation good to have but not mandatory

The Cash Product Commercialization Manager will assist the Regional Mid Cap & SME Cash team to drive business growth by commercializing cash products and solutions for our Mid Cap & SME customers:

1. Plan and execute campaigns and experiments to drive customer acquisition and utilization.

2. Leverage data analytics for leads and analyze results of campaigns and experiments to continuously gain insights and conversion.

3. Develop new product propositions to grow and entrench our position in the accounts and payments space.

4. Provide training and marketing support to implement go-to-market plans and drive product usage.

5. Drive efforts to maximize the use of digital channels for client acquisition, transactions, and ongoing engagements.

6. Work closely with Relationship Managers, Global Transaction Services, Marketing teams to ensure the delivery of business growth targets.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Duties

• Ability to utilize customer insight and data to translate into marketing strategy and drive quality leads generation

• Ensure thoughtful customer and employee journeys, leveraging data-driven operating models and design thinking to re-imagine top funnel awareness and engagements

• Be the overall coordinator and manage end to end of tactical campaigns, monitor campaigns post launch and implement improvements from learnings

• Passionate about creating joyful user experiences, design and implement thoughtful customer engagements , CJ/EJ

• Drive ideation across team and utilize Martech tools to optimize the digital journeys across all digital channels

• Supports implementation of digital initiatives ensuring delivery meets business objectives

• Collaboratively work with stakeholders to identify and define campaign use cases

• Have a creative eye to think outside the box and come up with new ideas or solutions to enhance customer engagements

• Attention to details and think holistically with the wider picture in mind

• Clear minded and ability to articulate product propositions to briefs to internal stakeholders

• Responsible for monthly reporting, maintain reports and support creating PowerPoint presentation decks

• Has an appreciation of risk management and regulatory compliance

• Exhibit a high degree of ownership and accountability

2. Requirements

• University graduate or diploma holder

• A minimum of 1 year of experience in financial services industry or in design thinking

• Strong interpersonal and communication skills

• Good organizational and project management skills

• Resourceful, creative and independent

• Possess analytical skills and design thinking skills preferred

• Good communication skills

• Multi-lingual will be an advantage

• Proficient computer skills, including Excel, Power Point, Word, etc.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

**Digital Local Payment Dashboard**

- Collaborate with Product & Analytics to conceptualize and develop a comprehensive digital local payment dashboard.

- Analyze local payment trends and provide in-depth insights to guide future initiatives and enhancements.

**Design Customer Journey with Data**

- Work with various stakeholders to understand customer needs and design a seamless digital experience across all touch points.

- Conduct customer immersions, gather feedback, and research market best practices to create a user-friendly UI experience.

- Analyze customer profiles, segmentation, and transactional behavior to understand pain points and opportunities.

**Enhance Local Payment Customer Journey**

- Develop innovative solutions to enhance customer experience and streamline employee workflows in digital local payments.

- Leverage internal data to identify opportunities to increase digital local payment adoption.

**Drive Digital Initiatives in Local Payments and Transfer**

- Partner with Tech & Business teams and stakeholders to develop digital initiatives for Local Payments.

- Utilize market data to propose enhancement recommendations.

- Support post-implementation tasks, including user training, troubleshooting production issues, Live verification and escalation.

Areas of Expertise Data Management 1 - 2 Years

Areas of Expertise Digital/Content Management No 1 - 2 Years

Soft Skills Analytical Ability 1 - 2 Years

Soft Skills Presentation Skills 1 - 2 Years

Software Skills MS Excel < 1 Year

Software Skills MS Excel Advanced 1 - 2 Years

Software Skills MS Excel Intermediate < 1 Year

Technical Skills Graphics and Digital Application Experience 2 - 4 Years

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

• Lead the PMO: Oversee and manage the Project Management Office (PMO), ensuring its effective operation, adherence to project management best practices, and alignment with organizational goals.

• Establish project governance and cadence;

• Coordinate with Technology PMO to plan and publish detailed project delivery milestones;

• Keep track of overall project progress vs. planned milestones on weekly basis; and escalate to Country Project Leads and Program Steering Committee (PSC) for any timeline risks;

• Keep track of project budget allocated to Business Unit/Supporting Unit and ensure spend within budget. Financial management, ensuing project financials are up to date and correct and captured in a timely manner

• Orchestrate cross-squad project deliverables to ensure all squads are running independently and efficiently

• Project management, to ensure delivery of key initiatives on time and budget.

• Engaging with stakeholders across business and technology to ensure alignment on key deliverables and timelines.

• Providing regular updates and following up on action items.

• Drive and manage project end to end delivery including requirement, design, testing, deployment

•Review test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline

Required Experience

•More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge especially in Cards, Unsecured Loans & Payments

•Able to work with external vendors and across diversified teams

•Process-driven and strong advocate of reporting

•Good verbal and written communication skills

Areas of Expertise

Project Management

6 + Years

Soft Skills

Presentation Skills

6 + Years

Technical Skills

JIRA

2 - 4 Years

Technical Skills

Project Management

6 + Years

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

- Provide investigation support, track and monitor of reported customer issues escalated from frontliners.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and product partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.

- Collaborate with journey owners to resolve identified customer journey gaps.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Purpose:

- The role is to support the Credit Cards team in executing campaigns via the rewards system (One Loyalty System) to drive payment volume.

Principal Accountability:

- Support end-to-end campaign set up in One Loyalty System (OLS) to support the team in executing campaigns

- Gather user requirements from business users on the campaign requests

- Coordinate prioritisation of campaign requests

- Plan and execute User Acceptance Testing (UAT) and live verifications (LV) by drafting test scenarios, setting up data and validating results with business users to ensure desired outcome

- Collaborate with the Rewards Delivery Team and external vendor (OneEmpower) to prepare the Paraforms and set up campaign rules in OLS

- Manage the resolution of UAT and production issues for the campaigns with business and delivery teams

Requirements:

- At least 2 years of work experience in accessing/setup parameters for system

- Experience in conducting User Acceptance Test (UAT) and live verification (LV)

- Knowledge of Credit Cards and loyalty rewards systems (One Loyalty System) will be an added advantage

- Able to manage multiple stakeholders, multi-task and work under pressure in a fast-paced and dynamic environment

- Strong project management and organisational skills with great attention to detail

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Roles & Responsibilities

• Assist Head of Wealth Planning Competency Centre with the development and implementation of

o Legal template, standard documents

o Product Guides, Frameworks, Flowcharts

o Internal guides or policies (where applicable)

and identifying areas of improvement to legal precedents and develop new templates in line with business needs.

• Support in Complex Structures assessment / onboarding and Transactions

• Liaise with bank stakeholders (e.g. Trustee, Wealth Planning teams) and external legal and tax advisors

• Assist with trainings for RMs, WPs & Bank’s Trust Managers (TMs) through coordinating internal and external trainings conducted by external professionals

• Review, comment and analyze legal and tax opinions

• Assist with monitoring new laws and regulations, development relevant to the business and drafting updates via Wealth Planning Brief and Fact Sheet on latest development with respect to regulatory and taxation environment

• Support Head of Wealth Planning Competency Centre with Bank’s stakeholders on strategic initiatives with a Wealth Planning Focus

• Handle any other work assigned from time to time by Head of Wealth Planning Competency Centre

Job Requirements/Skills and Qualifications:

• Degree in law or accountancy / STEP qualified (preferred)

• Several years of experience working as in-house counsel or preferably with prior experience in the knowledge management division of a law firm

• Solution oriented with an eye for accuracy

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

IT Project Manager (Project Management Office) (PMO) – Transaction Banking (Cash/Payment)

Job Responsibilities:

We are seeking a highly motivated candidate for the position of IT PMO within Information Technology Department.

The successful candidate will be part of a growing dynamic team that is in-charge of the data warehousing and local regulatory reporting systems.

These are crucial systems to ensure business users will be able to meet the reporting requirements by the regulator.

You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions with primary assignment of planning, organizing and implementing the team’s technical projects.

• Coordinate production releases and roll-outs.

• Delegate tasks to the necessary project team members.

• Present projects' progress and results. Project status reporting with risk/issue mitigation strategy.

• Maintains the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans.

• Completes projects by coordinating resources and timetables with user and system departments.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops.

• Contributes to team effort by accomplishing related results as needed.

• Organize as required projects meetings, follow-up and minutes taking, newsletter, and other administrative tasks.

• Develop and maintain strong stakeholder management with key stakeholders both within Bank and externally.

• Manage and resolve issues happened from business requirement or systems solutions.

• Assisting Project Lead/Manager for other ad-hoc tasks.

• Adhere to all company policies as well as guidelines.

Job Requirements:

• Experience in Transaction Banking (Cash/Payment) domain

(e.g. CMS, Cross-border payment, Local payment in Indonesia, Philippine, Vietnam, Thailand etc.)

• Bachelor's degree in computer science or information technology, or equivalent experience

• Minimum 5 years of IT project management experience

• PMP or Project Management Certifications is a plus

• Strong problem-solving skills

• Proficiency in managing cross-functional teams

• Great social skills

• Result-orientated mindset

• Strong communication skills

• Excellent attention to detail

Role & Responsibilities:

•Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget

•Prepare and track project budget

•Prepare and track detail project plan/activities

•Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings

•Engage senior stakeholders to discuss and address project issues and risks

•Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout

•Drive and manage project end to end delivery including requirement, design, testing, deployment

•Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline

•Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experience

•More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge

•Able to work with external vendors and across diversified teams

•Process-driven and strong advocate of reporting

•Good verbal and written communication

Job Title: Project Manager for Wealth Program

Project: Wealth Program

Key Skills:

Project Management, Stakeholder Mgmt, Communication

Job Objectives

The Project Manager is responsible for leading teams to deliver projects spanning multiple business units.

Delivering projects within stage gate controls and Bank’s project SDLC guidelines while managing issues, risks, dependencies and project change will be core competencies to the role.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits defined in the business case.

Key Responsibilities

Stakeholder and Communications Management

• Manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication
• Provide status reporting regarding milestones, deliverable, dependencies, communicating across leadership and business stakeholders

Process and Delivery Execution

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Own the full project life cycle end to end
• Ensure the program is aligned to and supports strategic objectives
• Prepare detailed project plan for all phases of the project
• Manage the day-to-day project activities, including project management working and steering committees
• Understand interdependencies between technology, operations and business needs
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

Key Requirements

• Seasoned project manager with deep product and operational expertise in banking and investments, preferably Wealth Management
• Sound knowledge in Wealth operational process, investment products domain and services.
• Degree in an appropriate field of study or equivalent
• Project Management Professional (PMP) / PRINCE II certification is a plus
• A confident and self-aware leader with a high degree of independence with analytical/problem solving ability
• Demonstrated at least 15 years of experience in project management with the focus on financial services
• Able to clearly articulates complex matters and provide recommendations on best course of action to be taken
• Full end to end project management in a lead role
• Direct responsibility of project budgets of $5 - $20 million dollars
• Executive level communication skills with excellent written and verbal communication
• Ability to multi-task and perform well under pressure

Job Objectives

The GTO Technical Delivery Manager is responsible to deliver IT project(s) and change requests that span across multiple business units. Manage resources, schedules, financial and adhere to stage gate quality and SDM control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.

The GTO Technical Delivery Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits.

Key Responsibilities

Stakeholder and Communications Management

· Manage all aspects of project and change request engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues

· Continually manage project and change request expectations while delegating and managing deliverable with team members and stakeholders

· Determine the frequency and content of status reports from the project and change request team, analyse results and troubleshoot problem areas

· Deliver appropriate and effective executive level communication

· Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business stakeholders

Process and Delivery Execution

· Manage a portfolio of complex initiatives that span one or multiple lines of business

· Full project life cycle ownership to ensure successful project delivery

· Manage all aspects of the projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives

· Prepare detailed project plan for all phases of the project

· Ensure assignment of adequate resources to achieve project objectives in planned timeframes

· Manage the day-to-day project activities and resources and chairs the project management team meetings

· Understand interdependencies between technology, operations and business needs

· Manage project scope and changes

· Act as an internal quality control check for the project

· Manage ongoing quality control and participate in quality issue resolution

· Delegate tasks and responsibilities to appropriate personnel

· Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

· Ensure that projects and change requests are proceeding according to scope, schedule, budget and quality standards

· Manage project and change request issues and risks to mitigate impact to baseline

Qualifications and Skills Required

· Bachelor’s Degree in appropriate field of study or equivalent work experience

· Proven working experience in IT project management in a banking environment and in treasury products related.

· Project Management Professional (PMP) / PRINCE II certification is a plus

· Murex knowledge is a plus

· Excellent client-facing and internal communication skills

· Excellent written and verbal communication skills

· Solid organizational skills including attention to detail and multitasking skills

· Ability to multi-task and perform well under pressure

Role: Technical Delivery Manager

Job Level: More than 10 years of relevant experience (L4)

Job Title: Technical Delivery Manager

Job Objectives

The Technical Delivery Manager is responsible to deliver IT project(s) and change requests that span across multiple business units. Manage resources, schedules, financial and adhere to stage gate quality and SDM control guidelines throughout the full systems development life cycle.

This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.

The Technical Delivery Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits.

Key Responsibilities

Stakeholder and Communications Management

· Manage all aspects of project and change request engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues

· Continually manage project and change request expectations while delegating and managing deliverable with team members and stakeholders

· Determine the frequency and content of status reports from the project and change request team, analyse results and troubleshoot problem areas

· Deliver appropriate and effective executive level communication

· Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business stakeholders

Process and Delivery Execution

· Manage a portfolio of complex initiatives that span one or multiple lines of business

· Full project life cycle ownership to ensure successful project delivery

· Manage all aspects of the projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives

· Prepare detailed project plan for all phases of the project

· Ensure assignment of adequate resources to achieve project objectives in planned timeframes

· Manage the day-to-day project activities and resources and chairs the project management team meetings

· Understand interdependencies between technology, operations and business need

· Manage project scope and changes

· Act as an internal quality control check for the project

· Manage ongoing quality control and participate in quality issue resolution

· Delegate tasks and responsibilities to appropriate personnel

· Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

· Ensure that projects and change requests are proceeding according to scope, schedule, budget and quality standards

· Manage project and change request issues and risks to mitigate impact to baseline

Qualifications and Skills Required

· Bachelor’s Degree in appropriate field of study or equivalent work experience

· Proven working experience in IT project management in a banking environment and in treasury products related.

· Project Management Professional (PMP) / PRINCE II certification is a plus

· Murex knowledge is a plus

· Excellent client-facing and internal communication skills

· Excellent written and verbal communication skills

· Solid organizational skills including attention to detail and multitasking skills

· Ability to multi-task and perform well under pressure

Job Objectives

Project Manager to join the AML Uplift program to support the COSMIC Phase 2 Project within the bank which undergoing a large transformation change within the bank which undergoing a large transformation change

Key Responsibilities

1. Accountable for overall project delivery in compliance with banks governance processes.

2. Driving project working and steering committees

3. Senior stakeholder management and leadership updates

Key Requirements

1. 10-15 years of experience in Banking industry

2. Should have experience as a project manager in leading banks and delivered projects, programs of large scale.

3. Should have good communication skills and capability to drive senior stakeholders with minimal supervision

4. Good to have experience in data migration & reconciliation, data analytics, compliance domain

Test Program Manager

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

IT Project Manager

Job Responsibilities:

We are seeking a highly motivated candidate for the position of IT Project Manager within Information Technology Department.

The successful candidate will be part of a growing dynamic team that is in-charge of the data warehousing and local regulatory reporting systems.

These are crucial systems to ensure business users will be able to meet the reporting requirements by the regulator.

You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions with primary assignment of planning, organizing and implementing the team’s technical projects.

· Responsible for overall coordination, status reporting and project execution

· Establishes and implements project management processes and methodologies to ensure that the project is delivered on time and within budget, adheres to high quality standards and meets user expectations

· Plans out the blueprints for the project, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and defining testing strategy

· Assemble and leads the project team by directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.

· Creates the project budget and ensures the project adheres to the budget as closely as possible

· Oversees consistent testing, evaluation, and troubleshooting of all products in all stages of completion

· Tracks key project milestones and adjusts project plan and/or resources to meet the needs of internal customers

· Coordinates communication with all stakeholders on project scope, budget, schedule and risks

Qualifications:

· Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field

· Project Management certification or successful completion of a recognized project management curriculum is required

· At least 10 years IT work experience, with at least 8 years in managing projects

· Experience with implementation of regulatory-related systems preferred

· Must possess knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques

· Experience in working with many stakeholders from different teams (business users, infrastructure, risk management, etc.)

· Good leadership, decision-making, and organization skills

· Excellent communication and collaboration skills

· Ability to quickly pick up and undertake necessary steps to fulfil internal procedures/processes in accordance with compliance and governance framework

· Experience in Financial and Banking industry preferred

Key Skills:

Project management

Key Responsibilities

• Overall Project Management:
  • Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),
  • Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.
  • Identify and schedule project deliverables, milestones and required activities and tasks.
• Stakeholder Management: Work hand in hand with Business Project Managers to manage project stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment
• Scope Management: Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC
• Project Governance: Prepare investment approval deck and manage approval of project by ITC/TPWC. Organize and facilitate PSC meetings, chair PWC meetings.
• Risk and Issue Management: Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.
• Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach
• Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required
• Run the bank: support WAR room, production incident facilitation for regional Channels Internet banking application across various countries. Engage with delivery, hosts team and other partners
• Change management: Led enhancements estimates, timelines, scope and agile delivery to quarterly releases as project manager

Key Requirements

• Bachelor’s degree in IT, business, finance, or equivalent.
• At least 15 years experience in project management in banking, financial, consulting industries with proven track record.
• Good problem solver and stay on top of the project risks and issues till closure.
• Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.
• Excellent presentation skills and able to front with the senior stakeholders at C level.
• Passionate, diligent, and resilient individual with ability if thrive in ambiguity.
• Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages..
• Good to have PMP, Prince2, Agile certification.

Key Responsibilities

· Overall accountable and responsible for delivery of testing services across the programme or project/s

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Drive and collaborate with test service providers and relevant Bank’s stakeholders to plan all testing related deliveries for the programme or projects

· Works with the testing service providers and relevant Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business) and testing service providers to ensure testing services meet the banks’ objectives and demand.

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders on testing service providers.

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the programme or project/s

· Participate and contribute in forums, as required, to drive testing transformation and innovation.

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

· To support and advance implementation of the test automation strategy for the respective domain

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team.

Key Requirements

· Test management skill

· Hands-on experience and management experience in handling Manual, Automation and Performance testing

· Management skill in handling big team & Stakeholders.

Job Objectives

Monitor and to manage the technology Incidents impacting the Bank’s group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations, Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting the Bank’s group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with the Bank’s standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.

• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.

• Ensure compliance to Group Technology & Operations Policies and Standards

Key Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

Key Responsibilities

· Overall Project Management:

- Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),

- Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.

- Identify and schedule project deliverables, milestones and required activities and tasks.

· Stakeholder Management:Work hand in hand with Business Project Managers to manage project stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment

· Scope Management: Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC

· Project Governance: Prepare investment approval deck and manage approval of project by ITC/TPWC. Organize and facilitate PSC meetings, chair PWC meetings.

· Risk and Issue Management:Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.

· Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach

· Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required

· Run the bank: support WAR room, production incident facilitation for regional Channels Internet banking application across various countries. Engage with delivery, hosts team and other partners

· Change management: Led enhancements estimates, timelines, scope and agile delivery to quarterly releases as project manager

Key Requirements

· Bachelor’s degree in IT, business, finance, or equivalent.

· At least 15 years experience in project management in banking, financial, consulting industries with proven track record.

· Good problem solver and stay on top of the project risks and issues till closure.

· Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.

· Excellent presentation skills and able to front with the senior stakeholders at C level.

· Passionate, diligent, and resilient individual with ability if thrive in ambiguity.

· Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages.

· Good to have PMP, Prince2, Agile certification.

Job roles and descriptions:
1. Propose and execute campaigns for unsecured loans products
2. Execute Unsecured Loan product portfolio initiative/ activities
3. Manage first line response to product and services enquiries from touch points and support units
4. Participate in testing and implementation of system related initiative and enhancement
5. Support coordination of FSDs and BSDs reviews, User Acceptance Criteria writing, Product Test case reviews
6. Attend Project Workshops and coordinate project activities with the product managers
7. Collate and manage comments, sign offs from product managers within timeline
8. Support User Acceptance Testing and walkthrough requirements with team
9. Initiate process improvement for Unsecured Loan products
10. Support regular reporting, adhoc task and administrative matters
11. To execute marketing communication and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)
12. To review marketing content, T&Cs and messages relating to Unsecured Loan products

Required experience:
1. Degree holder
2. Preferably 1 year experience in consumer banking or related industry
3. Preferably prior experience in handling loans product management or similar end-to-end product life cycle
4. Self-driven and able to work independently under timeline pressure
5. Good communication skills and strong team player
6. Able to manage and work with stakeholders

Job Objectives

The Bank is looking for an experienced Senior System Analyst to join its dynamic derivatives development team to lead in providing solutions as Enterprise Market Data Services bank-wide covering Treasury, Risks, Financial, Wholesale and Retail banking across all countries.

Enterprise Market Data Services

Key focus is to build an Enterprise Data Management (EDM) system for Market and Referential Data across bank wide to acquire, extract, transform and distribute static and pricing data from vendors such as Bloomberg, Reuters & Super-D. Asset class coverage includes, but not limited to, Equities, Interest-Rates, FX & Commodities. The platform will become the bank’s overall Enterprise Rates systems distributing data across Retail, Wholesale and Global Markets banking.

Key Responsibilities

· With direct experiences in Market Data Domain as part of the Enterprise Architecture.

· Well versed in enterprise architecture methodologies for Market Data Domain.

· Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions

· With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.

· Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms

· Analyse user (front to back office) requirements and formulate functional and technical design documents.

· Co-ordinate with vendor on specifications, build, delivery testing, and implementation.

· Work with the Bank internal Change Control Management for deployment of changes.

· Work closely with internal infrastructure and security teams for implementations.

· Implement NeoXam’s DataHub software solutions at an enterprise level.

Key Requirements:

· Degree, IT Engineering, Business or Finance

· You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.

· Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco

· Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

· You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements:

· Good communication skills

· You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments

· You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided

· You have good teaching ability and a very good sense of organization and communication

· You are curious, proactive and a real team player

1. Work Scope:
a. Assist in project managing to ensure delivery of key initiatives on time

b. Engage with Bank’s Tech stakeholders across business and technology to ensure alignment on key deliverables and timelines.

c. Providing regular updates and follow up on action items

d. Documentation and database management

2. Requirements:

a. Minimum 5 years working experience, with some tech knowledge preferred, ideally with exposure to Bank’s Tech

b. Good communication, interpersonal and written skills; able to communicate with stakeholders & technical support units.

c. Strong execution skills with ability to drive projects and ensure timely & quality deliverables

d. Able to work independently with minimal supervision and with a positive attitude.

Work Scope:
a. Assist in project managing to ensure delivery of key initiatives on time
b. Engage with the Bank's Tech stakeholders across business and technology to ensure alignment on key deliverables and timelines.
c. Providing regular updates and follow up on action items
d. Documentation and database management

Requirements:
a. Minimum 5 years working experience, with some tech knowledge preferred
b. Good communication, interpersonal and written skills; able to communicate with stakeholders & technical support units.
c. Strong execution skills with ability to drive projects and ensure timely & quality deliverables
d. Able to work independently with minimal supervision and with a positive attitude.