Total 33 support advisor job vacancies in islandwide

Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• At least 3-5 years’ relevant experience preferably in a Application Support.
• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Key Domain: UNIX / SQL, AS/400, Mainframe

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Role: Production Support Analyst

Job Level: 6-9 years of relevant experience (L3)

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

• Bachelor’s degree in computer science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• At least 10 years of Mainframe experience.
• At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.

Key Domain/ Technical Skills:

• Mainframe, Cardlink
• COBOL, JCL, VSAM, CICS, Ezytrieve
• Microsoft Office.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities:

· Deliver a 1st class Production Support service to Bank’s Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and

department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support.

· Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Summary:

We are seeking a motivated Sales Analyst to join our dynamic team.

The ideal candidate will play a pivotal role in supporting the FX & Commodities desk through various responsibilities, including trade booking, data analysis, and product development.

This position offers an exciting opportunity to drive innovation and streamline processes within our desk.

Key Responsibilities:

Daily Operations:

Manage daily tasks, including providing market indications, monitoring barrier notifications, handling fixing files, and booking trades executed by the team.

Trade Confirmation: Ensure timely and accurate sending of trade confirmations to stakeholders.

Data Analytics: Conduct thorough data analysis to support desk strategies, identifying opportunities and gaps for improvement.

Digital Agenda: Collaborate with the team to enhance product offerings on digital platforms, driving the digital transformation of our services.

Process Automation: Streamline and automate various manual processes using VBA; knowledge of additional programming languages is a plus.

Product Development: Assist in the launch of new products and gain insights into the entire lifecycle of product development.

Workshops & Events: Facilitate workshops and events under the guidance of desk members, contributing to team training and knowledge sharing.

Ad-hoc Support: Provide support for Management Information Systems (MIS) activities and assist with other ad-hoc tasks as needed by the team.

Qualifications:

· Strong analytical skills with experience in data analysis.

· Proficiency in VBA is required; familiarity with other programming languages is a plus.

· Excellent communication and teamwork abilities.

· Detail-oriented with strong organizational skills.

· Ability to thrive in a fast-paced, dynamic environment.

What We Offer:

· Opportunity to work in a collaborative and innovative environment.

· Professional development opportunities.

· Competitive salary

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

- Provide investigation support, track and monitor of reported customer issues escalated from frontliners.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and product partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.

- Collaborate with journey owners to resolve identified customer journey gaps.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Key Skills: Murex MxML, Datamart , MLC and SQL

Job Objectives

Production support Analyst role for Murex Datamart, MxML and MLC.

Have a strong business and technical knowledge of Murex functionality and external interfaces.

Key Responsibilities

• Manage the day-to-day operational and L2 production support tasks for GM & Risk System ( System health checks, Monitoring, Responding stakeholders and provide timely updates)
• Responsible for resolving incidents reported with in the agreed SLA and update progress and on issue resolution.
• Work with other support team(s), ensuring the respective teams provide proactive, timely and efficient support to users.
• Participate in the support activities and own all such issues and incidents.
• Ensure the team(s) adopt any operational workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Ensure control disciplines are followed within the team(s), e.g. change standards and release processes
• Ensure all issues are proactively managed – escalate issues as appropriate to necessary teams and management.
• Analyse, identify the root cause, and escalate issues to appropriate teams and resolve issues to closure
• Create and provide Murex environment wherever necessary with Environment Team
• Participate in any Roll Swap activities or infrastructure related upgrade.

Key Requirements

• Degree in computer science/engineering or related disciplines.
• 3-6 years of hands on application support experience in the banking industry
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder and EOD reporting

Good to have:-

• Good understanding of ITIL methodology
• Experience in working with some of these technical platforms or programming languages - Unix, Oracle, Sybase, C++, and Scripting.

Job Title

IT Production Support Engineer

About Bank

The Bank Department provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams.

Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.

Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

• Handle incidents and service requests raised via helpdesk and call center.
• Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
• Monitor the incoming demand through ISM tool and ensure right assignments on time.
• Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
• Manage service requests recording for monthly management reporting.
• Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Job Title: Production Support (Level 2)

Job Objectives

• To work with production support lead to provide level 2 support of Core Banking applications

Key Responsibilities

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake LNS banking system.

Job Title

IT Production Support Engineer

About Department

The Department provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.

· Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.

· Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required

· Able to work in shift based environment, support implementations during bank’s green zone

Core Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily start of day (SOD) and end of day(EOD) execution for supported applications complete successfully
• Provide support for annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data,and Geneos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS400
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing Logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Objectives

· To provide L2 support for wide range of Core Banking and Cards applications across the regions

· To perform and support system maintenance and operations BAU activities eg. infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.

· To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment

· To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems

· To work on production incident and problem management and meeting TRO

· To provide EOD production support for Core Banking and Cards application systems

Key Responsibilities

· Responsible for BAU production support for key / certificate renewal activities

· Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run

· Responsible for pre and post support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance

· Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.

· Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.

· Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement

· Build and maintain repository for KB articles for prod support documentation and System Ops related SOP

· Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.

· On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Key Requirements

To have :-

· Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills. Must be attentive to details.

· Good and assertive communicator in speaking & writing

· Able to work in a fast-paced, team-oriented environment and weekend/wee hours

· Good understanding and experience in SDLC and ITIL

· Experience in L2 or L3 production support

Technical Skill :-

· Working experience (3 to 5 years) in providing L2/L3 support in open systems platform. Good command with Unix/Linux os, shell scripting and Oracle db.

· Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage

· Experience in Silverlake banking system and CardLink systems is plus point

· Good to have working experience in these tools ie. Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.

Job Objectives

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Key Responsibilities

· Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.

· Documenting design decisions, components and keep the knowledge base.

· Develop the code and provide hands on engineering expertise to the development teams

· Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.

· Ensures that expected application performance levels are achieved.

· Perform unit and system testing of application code as well as execution of implementation activities.

· Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.

· Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Key Requirements

SWIFT/AMH, Banking Experience with Technical proficiency

Job Title: Support Analyst (Data – Datawarehouse)

Key Skills:

Unix/Linux, BI Tools (QLK/SAS/Power BI) Oracle, AS400,

Informatica 9.x or 10.x

Job Objectives

The Data Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Data warehouse, ETL, BI and Big Data Application Systems.

The team is responsible for the production stability of these applications and ensuring on going improvements in system availability, supportability & service levels over time.

The successful candidate will be working with Business, Support and Development teams to ensure a high quality service & swift resolution of issues.

Key Responsibilities

· Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.

· Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

· Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

· Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

· Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

· Participate in BCM activities or infrastructure related upgrade

· Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead.

· Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

Key Requirements

· Degree in computer science/engineering or related disciplines.

· Min 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence

· Individual must have working experience in ETL, Data warehouse and various business intelligence tools on Unix/Windows platforms.

· Mandatory Technical skills : Informatica (Infra and data workflow tracing), BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting

· Knowledge of ITIL of similar framework will be advantage

· Experiences in Quantexa, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are optional and good advantageous

· Excellent communication, interpersonal and analytical skills

· Excellent knowledge of banking business data across various sectors

· Excellent & proven Incident/Problem Management and organization skills a must

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

· Level 2 Production support for Credit Origination group applications

· Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents

· Act as the focal point for critical/high impact incident resolution for application systems that are in production

· Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.

· Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.

· Correlate events across multiple systems to narrow down potential root causes of problems.

· Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue

· Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues

· Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation

· Manage and respond to users on timely manner for reported production issues/clarification

· Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives

· Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year

· Generate one time report as per user request/audit request

· Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

· Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements

· Minimum 8 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.

· Hands-on experience in IT Operations/Production support L2/L3.

· Experience in ITIL process and tools like Splunk, Control-M is a plus.

· Strong analytical & trouble shooting skills required.

· Experience in Disaster Recovery planning and test execution.

· Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

· Experience working in financial services industry supporting mission critical applications is a big plus.

Job Title: Agile Coach- Agile Delivery Support

Location: Singapore

Project:

Digital Banking Technology & Payments transformation projects

Job Objectives

Part of the Agile Practice and adoption team, this role will be supporting Agile transformation initiatives across within Bank department.

This role requires technical, business and transformation experience, and will be a hands on member of the team driving the long-term success of agile adoption at scale across the organization.

As the Agile coach the prime focus of this role will be to streamline processes and helping our squads to deliver better products in a faster and more efficient manner.

This role will involve:

1. Improve Agile delivery through targeted interventions including coaching, Training.
2. Identifying organisational impediments / improvement areas and implement customised solutions to improve productivity & quality.
3. Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs while constantly supporting the delivery teams to align to Bank’s Agile ways of working.
4. Work with the Agile Practice & Adoption team to create and implement metrics, dashboards to measure ways of working compliance & process maturity.

Key Responsibilities

Agile Coaching & Training

• Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.
• Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile
• Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.
• Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.

Agile Transformation

• Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.
• Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.
• Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.
• Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.

Key Requirements

• 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.
• 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.
• Strong analytical and good problem-solving skills, data-oriented decision-making skills.
• Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.
• Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.
• Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.
• Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.
• First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.
• Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar
• Holding multiple advanced- level agile certifications including scaling agile
• Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.
• Business / Technology consulting experience at major companies will be a distinct advantage.
• Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.
• Proficient in performing document updates and maintaining standard operating procedures, Training manuals.

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone.

Key Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

· Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

· Prior hand-on production support experience of OPEN Systems/AS4000

· Good support knowledge in either one of the retail or wholesale payment or customer information systems

· Willing to work in onsite shift-support model [24*7]

· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

· Strong written, oral communication skills and able to manage user.

· Ability to easily adopt to any technology / environment.

· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

· Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data

3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

4. Maintain and update GRCTO projects approval data and dashboard

5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

8. Organize the provision of the current pipeline decks for review by the GRCTO leadership

9. Support the Pipeline education & training needs for the GRCTO teams

10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

11. Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

• Good sense of risk & issue management, and escalation management

• Able to produce structured and effective presentations

• Proficient in creating presentations using the Microsoft suite of software

• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

• Excellent written and verbal communication skills

• Comfortable with engaging senior management

Job Objectives

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Key Responsibilities

· Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.

· Documenting design decisions, components and keep the knowledge base.

· Develop the code and provide hands on engineering expertise to the development teams

· Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.

· Ensures that expected application performance levels are achieved.

· Perform unit and system testing of application code as well as execution of implementation activities.

· Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.

· Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Key Requirements

· 6 – 9 years relevant experience

· SWIFT/AMH, Banking Experience with Technical proficiency

Job Objectives

· To provide proactive, timely, effective and efficient support to the business users

· To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs

· To own issues and projects, and work with the various teams to develop solutions for the users

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

· The Production Support person is responsible for managing the Enterprise Data Management including web GUI, SQL database and Tectia SFTP batch scripts.

· Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects

· Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

· Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management

· Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues

· Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements

· Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved

· Embrace standard Change Control Management practices, procedures and guidelines for application releases

· Engage vendor to provide solutions for the stability and sustainability of the production environment.

· Participate in annual DR/BCM activities or infrastructure related upgrade

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

· Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling

· Degree in Computer Science / Engineering or related disciplines

· 2-5 years of hands-on application management experience, preferably in the Asset Management business

· Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler

· Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

· Basic understanding of the front to back of Asset Management operations

· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

• Resource management, e.g. onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

• Work closely with hiring/line managers to manage the on boarding and off boarding of staff

• Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

• Other improvements and automation initiatives to improve existing process and functions.

• PPM management and reporting

• Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

• Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

• Support other operational resources managing Reporting & Analytics deliverables.

• Manage and support floor logistics.

• Maintain seating plans for GIPS occupied floors.

• End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

• Ensure process documents are organized, updated and maintained on sharepoints or shared folders

• Support with transformation initiatives when required.

• Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

• Proficient in Microsoft Excel with VLOOKUP and running macros

• Familiarity with vendor and invoice management processes

• Proficient in using PowerPoint for creating presentations and reports

• Independent, proactive and self-starter with excellent interpersonal and communication skills.

• Strong analytical and good problem solving skills.

• Ability to work in a fast-paced and team-oriented environment.

• Strong written and oral communication skills

• Organized, methodical and detailed

• Able to multitask and handle multiple priorities

• Able to work independently and in a team

• Dedicated and hardworking with high degree of accountability and integrity

• Good follow up in tracking updates from various parties for closure on a week to week basis.

• Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.

• Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.

• Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

• Experience working on SharePoint Page Design and SharePoint Workflow creation

• Experience creating reports using data dumps/extracts from SharePoint

• Previous work experience in on boarding and off boarding

• Previous work experience in audit, risk and compliance work.

Job Objectives

Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

· Work closely with hiring/line managers to manage the on boarding and off boarding of staff

· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

· Other improvements and automation initiatives to improve existing process and functions.

· PPM management and reporting

· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

· Support other operational resources managing Reporting & Analytics deliverables.

· Manage and support floor logistics.

· Maintain seating plans for GIPS occupied floors.

· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

· Ensure process documents are organized, updated and maintained on sharepoints or shared folders

· Support with transformation initiatives when required.

· Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

· Proficient in Microsoft Excel with VLOOKUP and running macros

· Familiarity with vendor and invoice management processes

· Proficient in using PowerPoint for creating presentations and reports

· Independent, proactive and self-starter with excellent interpersonal and communication skills.

· Strong analytical and good problem solving skills.

· Ability to work in a fast-paced and team-oriented environment.

· Strong written and oral communication skills

· Organized, methodical and detailed

· Able to multitask and handle multiple priorities

· Able to work independently and in a team

· Dedicated and hardworking with high degree of accountability and integrity

· Good follow up in tracking updates from various parties for closure on a week to week basis.

· Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.

· Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.

· Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

· Experience working on SharePoint Page Design and SharePoint Workflow creation

· Experience creating reports using data dumps/extracts from SharePoint

· Previous work experience in on boarding and off boarding

· Previous work experience in audit, risk and compliance work.

Prefer candidates who have Level2 support role for Mainframe applications.

Job description

Responsibilities

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
• Ensure application stability issues are well taken care off.
• Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
• Ensure Preventive and detective measures of the applications are identified and implemented.
• Support the resolution of incidents and problems within team.
• Proactive event monitoring and ensuring alerts are well handled.
• Require 24X7 availability for managing the incidents and critical batch support.
• Automate processes and remove Toils.
• Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures
• Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

Requirements

• Minimum 7 years of experience and out of which minimum 5+ years of Level 2 Production support experience preferably in Banking industry
• Experience in managing Mission critical applications running on Mainframe Environment
• Over 5+ years of experience in Incident Management, Change Management, Problem Management.
• Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
• Experience in supporting CORE BANKING applications are plus
• Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.
• Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
• Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
• Good experience in running automation and improvements experience

Responsibilities

· Ensure all the BAU support queries from business are handled on priority and within agreed SLA.

· Ensure application stability issues are well taken care off.

· Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.

· Ensure Preventive and detective measures of the applications are identified and implemented.

· Support the resolution of incidents and problems within team.

· Proactive event monitoring and ensuring alerts are well handled.

· Require 24X7 availability for managing the incidents and critical batch support.

· Automate processes and remove Toils.

· Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures

· Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

Requirements

· Minimum 7 years of experience and out of which minimum 5+ years of Level2 Production support experience preferably in Banking industry

· Experience in managing Mission critical applications running on Mainframe Environment

· Over 5+ years of experience in Incident Management, Change Management, Problem Management.

· Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL

· Experience in supporting CORE BANKING applications are plus

· Along with Mainframe technologies ,any experience in Java, Unix, REST API is advantageous.

· Good level of command over production Infra; performance monitoring using tools Like OMEGAMON

· SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment

· Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.

· Good experience in running automation and improvements experience.

• Perform work in shifts to provide 24/7 on-site or on-call support.

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit

leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Experienced in SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

· Perform work in shifts to provide 24/7 on-site or on-call support.

· Incident and Problem management.

· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

· Provide root cause analysis techniques to determine cause and resolve complex system issues.

· Perform post-resolution follow-ups to ensure problems have been adequately resolved.

· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

· Work with onsite and offshore teams across multiple technologies/applications

· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.