Total 156 job vacancies by AIA Singapore Private Limited

Possessing up-to-date knowledge on AIA finance and accounting processes, terminology, workflows, system functionalities, parameters and interfaces, finance operations and data analysis
Support senior Finance partners to identify and drive the successful delivery of new improvement initiatives

Job Description

• Possess up-to-date knowledge on AIA finance and accounting processes, terminology, workflows, system functionalities, parameters and interfaces, finance operations and data analysis
• Effectively engage finance collaborators and gain credibility to influence decision makers
• Participate and actively listen during workshops/ interviews to understand key messages
• Proactively research standard processes and evaluate suggested technical solutions against business requirements to propose most effective solutions
• Quality assurance approach in reviewing system and testing related outputs to ensure accuracy
• Result oriented with a sense of urgency to follow up with project-related matters to resolution and proactively report any concerns or unresolved issues that may lead to service interruption or project delays
• Review daily system reconciliation results
• Perform investigation and resolution for finance systems related is

Requirements

• Possess 2 years of experience handling finance system projects within the insurance industry
• Minimum Bachelor Degree or equivalent is preferred
• Good interpersonal and communication skills
• Able to work in the fast pace environment

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

Responsible to provide operational support to distribution channel(s) to ensure smooth execution of the sales process

Responsibilities:

1. Managing and review all 3rdparty Tie-up & Leads Generation activities.

• Review 3rd Party Tie-up & Leads Generation Business Proposal submitted by organizing leaders.
• To conduct due diligence check for all 3rd party tie-up.

2. Conduct monitoring on introducer sales and marketing activities

· To utilise platform to conduct social media monitoring on introducers and districts sales and marketing activities.

· To identify any unapproved marketing materials and escalate for further follow up.

3. Reviewing of collaterals and marketing materials

· Ensure that the marketing materials are in accordance to the Company’s checklist and requirement.

· To work with other internal stakeholders to conduct review of marketing materials and ensure review completed within the TAT.

· To issue approval code once all internal stakeholders’ queries has been completed.

4. Managing and support engaging of Appointment Setting Officer and matters pertaining to CPF Medisave Liabilities

· Review application and sent for screening before seeking approval on the engagement of Appointment Setting Officers.

· Liaise with IT for request of new logger / Spidergate enable phone / retrieval account.

· Maintain register for audit purposes.

· Liaise with CPF Board, provide in-force listing on monthly basis for computation of Medisave Liabilities

• Review defaulter list provided by CPF Board, prepare letters and communicate to location sales teams to follow up
• Liaise with Finance Department for deduction of Medisave Liabilities

5. Managing and Support Application for Span of Control Deviation for Tied Distribution

• Review application received, sent for screening to ensure meeting the requirement before seeking approval
• Conduct annual assessment on SOC Deviation to ensure that they continue to adhere to the prescribed standards of deviation.

6. Ad-hoc Tasks

To assist in any other ad-hoc projects that requires Department’s involvement

Requirements:

• Education – Tertiary education
• Experience – At least 2 to 5 years of experience in life insurance industry
• Familiar with MAS’ Financial Advisers Act (FAA), relevant notices, regulations, and guidelines; LIA Guidelines, Product Knowledge and Company’s procedures and process will be an added advantage.
• Communication skills, Problem Solving skills, Influencing skills, Strategic Thinking, Coaching, Presentation skills and Facilitation skills.
• Proficient in Microsoft Application (E.g. Excel-Vlookup)

Job Description:

· Work directly with 1 of the company's C-level Executives to support all aspects of their daily work routine, keeping the advised of time-sensitive and priority issues, ensuring appropriate follow-up.

· Maintain the Executives’ calendars, including scheduling meetings, appointments, speaking engagements, global travel arrangements and expenses report. Exercise discretion in committing time and evaluating needs.

· Act as focal person for company events, staff onboarding, offboarding, Business Contingency Plan (BCP) coordinator and visitors/guests

· Receive, screen and direct incoming enquiries, visitors, mail and email with tact and diplomacy, as required.

· Exercise confidentiality, tact and diplomacy in supporting the executives.

· Organize division/ department/ external events, meetings, townhalls and provide administrative support to the Corporate Solutions teams.

· Participate in the development and implementation of secretarial standards, policies, and practices for the organization.

· Project management support for new initiatives.

· Other additional and/or alternative duties in any way to support the EXCO members.

Requirements:

· Minimum 10 years prior experience in supporting a senior executive/ management of multi-national organizations and fast-paced environment.

· A detail-oriented self-starter with excellent written and verbal communication skills.

· Someone who exhibits sound judgment with excellent organization and time-management skills.

· Resourceful, can-do attitude, a team player capable of cultivating productive working relationships

· Proficient in Microsoft Office, Outlook, Teams, as well as internet search.

· Excellent stakeholder management skills and communication skills.

· Familiar with digital platforms such as internet, social media and have a sense of different sources of information.

· Positive thinking and a collaborative mindset.

Job Description:

50% of time is spent on this role:

· Plan, organize and manage Tied Distribution events to motivate, reward and support TD. Events include recognition events, meetings, seminars and incentive trips. Events should be successfully executed to ensure that the agents will want to attend subsequently and for events that requires qualification, the agents should be motivated to continue to qualify annually on a recurring basis.

· Provide marketing support for TD challenges and initiatives. This include ensuring timely delivery of the sales & marketing collaterals and ensure eDMs are sent out promptly to promote the events. To work with in-house graphic designer on eDMs as much as possible to reduce design costs.

· To continuously learn and adapt to the new technological tools required e.g sharepoint to store and use the iKNOW site and FB Group to promote events.

· Support team mates on bigger scale events such as Annual Agency Awards, Recognition Microsite, Studio Photo Shoot and filming or as required.

· Other responsibilities include organizing ad-hoc events, if required.

40% of time is spent on this role

· Pre-administrative work such as TPM, liaising with security, technology, compliance, risk, procurement & legal is required when appointing vendors.

· Sourcing, evaluating and appointing external service providers such as emcs, production houses, vendors, photographers, videographers, creative agencies for event set up, logistical issues, etc. E.g backdrop, av equipment, public liabilities insurance, photo shoot, banquet set up. Ensure that the vendors meet the expectation set up in the requirements and are accountable to the deliverables of the event needed. This involves getting quotations and raising tenders, if required.

10% of time is spent on this role

· Raising purchase orders, complete goods received on Ariba.

· Compile, close and review the event expenses. To track each events expense and work within the budget given. Follow up with credit and debit, if required and non-cash incentives to be submitted to finance

Requirements:

· Education – Diploma, Degree or equivalent

· Experience – 2 to 3 years experience in marketing, events planning and social media marketing is an advantage

· Certifications/licenses – Experience or background in the insurance industry is preferred

· Proficient in MS Office: MS Word, Advance Excel (V-Lookup is a plus especially for registration / rsvp purposes, budgetary & mail merging). Basic powerpoint to do presentations. Knowledge of using MS sharepoint and basic video filming is an advantage.

· Character: Meticulous, proactive, resourceful with problem solving skills. Pleasant and good natured. A team player

· Overseas travel may be required for the job

AIA is offering this role with full-time employment benefits as compared to typical self-employment scheme of financial advisors. Instead of commission-based income, candidates will earn a base salary and quarterly performance-based bonuses (upon approval of RNF), as well as Central Provident Fund contributions, annual leave and medical benefits. Individuals will be provided supervision by an agency leader.

Financial Associate Consultants will be put on a 12-month training programme to learn about the life insurance industry, as well as job-specific skills. Eligible individuals would be placed on WSG’s Career Conversion Programme.

To be eligible, you should possess either:

• a degree,
• a diploma awarded by a polytechnic in Singapore,
• full certificate in GCE ‘A’ Level,
• an International Baccalaureate Diploma qualification.

Responsible for managing all design projects from concept to delivery. To create visual concepts using computer software or by hand (mock up for cards), develop and execute creative visual concepts for print and digital media to communicate ideas that motivate, inspire, inform and captivate the target audience (Tied Distribution or TD – Agency and Financial Advisers or FA), so as to meet TD targets and business growth.

To develop and executive the overall layout and production design for applications such as e-magazines, e-direct mailers (edms) and e-banners

Responsibilities:

1. To provide graphic design including conceptualising design of graphic related materials, product visuals, mock ups, finished artwork and design layout for all TD events, including incentive trips, annual agency awards and Clubs Rewards:

· Edms and e-invites

· Editing of photos

· Certificates, luggage tags, collar pins, name badges, publicity posters, vouchers, namecards, forms, pull up banners, lanyards & tyveks.

· E-magazines and publicity posters

· Microsite layout, design and website banners

· LED panel static page.

· FB Group gamification characters

· Jewellery concept and design, if required e.g Superstar pins

· Stage design backdrops, if required

· FB Group: creation of gamification characters

2. To provide graphic design support to departments such as Marketing, HR, and Ops with editing of logos, festive banners, FSC contract forms and booklet.

3. Support TD with design related work for ad-hoc events.

4. Other responsibilities include providing support to the team such as being on duty at the annual awards, pinnacle and centurion dinner and superstar lunch backstage for the prize award presentation or other duties.

Communication Requirements:

Internal:

· Agency Force and FA

· Inter Departments

External:

· 3rd party service providers such as creative agencies, printers, design houses, advertising agencies

Requirements:

1. Education –Applied Arts, Graphic Design, Design Communication

2. Experience – 3 years of experience in doing graphic designing.

3. Basic knowledge of Adobe application softwares, such as Photoshop, Illustrator, InDesign software (windows and apple)

4. Proficient in English Character: Meticulous, proactive, resourceful with problem solving skills. Pleasant and good natured.

5. A team player

To support team lead for insurance policy related payment processing; ensuring all transactions are processed timely and accurately and accounted for appropriately; liaising with relevant parties internally, banks, operational issues resolutions; assist in the process change, new initiative and implementation including user-acceptance testing.

Job Description:

• Ensure timely and accurate daily payment processing for policy related payments.
• Ensure all payments are processed and completed within the agreed SLA.
• Assist the Manager to ensure sound financial controls and operations efficiency.
• Liaise with various departments within AIA and banks on all insurance operation payment related transactional matters.
• Alert /escalate for any control weakness to the Manager.
• Assist in preparation of monthly payment statistical reports.
• Participate in ad-hoc projects as and when assigned.
• Regular clearing of long outstanding payable items and unreconciled bank open items.
• Perform quarterly balance sheet reconciliation. Follow up to ensure all transactions are accounted for. Investigate long aged items and exposed items for resolution.
• Key relationships other than those within reporting lines - All departments within AIA and external stakeholders eg Banks. All communication is expected to be able to communicate in a professional manner to both internal and external parties from time to time, based on factual events.

Requirements

· Education: Min. Diploma with emphasis on accountancy or finance

· Experience: Fresh graduates to 2 years of working experience in Finance department. More experienced candidates can be considered for more senior positions.

· Good interpersonal and communication (both verbal and written skills.

· Proficient in Microsoft Word, Excel and SAP

· Excellent team player and good work attitude.

· Meticulous and pay attention to details.

· Highly adaptable and ability to work under pressure

Job Responsibilities

• To ensure operational effectiveness and efficiency within reconciliation and to alert management to any control weakness and appropriate actions required on a timely basis.
• To understand and review existing end-to-end operational processes to identify inefficiencies and possible improvements & liaise with various internal and external parties to implement.
• To assist the manager in proper documentation of key processes, workflows and controls in reconciliation.
• To assist in design, preparation and automation of management and analysis reports
• To be SME for reconciliation system and particularly to ensure transactions are uploaded into systems timely and completely.
• To assist in performing reconciliation of various balance sheet accounts. Ensure all reconciling items are properly explained, followed-up and closed within reasonable timeline.
• To ensure all transaction are properly accounted for in timely manner as well as ensuring all reconciling items are properly explained, follow-up and closed within reasonable timeline.
• To participate in ad-hoc projects and tasks as and when assigned.

Requirements

• Minimum 2 years of finance operations within the financial industry
• Possess a Bachelor Degree in Accountancy or Finance

Objective

Manage compliance with regulatory rules focusing on MAS requirements on governance, culture and conduct as well as data protection and PDPC rules on data privacy

Manage the regulatory liaison with the relevant regulatory bodies where applicable

Collaborate with business units to foster a positive compliance and governance culture through effective compliance awareness, engagement, advisory and preventive programs.

Serve as a point of contact to provide advice, guidance and support to business units and business development in the Right Way.

Roles and Responsibilities:

Data Privacy

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Personal Data Protection Act (PDPA) requirements and obligations.
• Provide PDPA training to key stakeholders as required.
• Monitor compliance with PDPA requirements and conduct review of processes/controls and testing where required.
• Maintain oversight on DNC/PDPA breaches and remediation.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing data privacy initiatives

Governance, Culture & Conduct

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Monetary Authority of Singapore (MAS) requirements and obligations relating to governance, culture and conduct.
• Provide relevant training to key stakeholders as required.
• Monitor compliance with the relevant requirements and conduct review of processes/controls and testing where required.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing governance, culture & conduct initiatives

Communication

Internal Stakeholders

• Regular engagement with relevant stakeholders regarding governance, culture & conduct, data privacy -related issues/concerns/matters/queries.
• Periodic reporting and handling requests from Group.
• Engagement with Senior Management on important regulatory issues.

External Stakeholders

• MAS, PDPC
• Auditors: Managing and handling external auditors in relation to relevant audit findings and/or queries.

Requirements:

· Bachelor’s degree with 2 to 5 years’ working experience, preferably in the financial services industry, focusing on governance, culture & conduct, data privacy issues including external liaison with regulators.

• Working knowledge of governance, culture & conduct, or data privacy matters.
• Professional Certificate in internal controls/Practitioner Certificate in Personal Data Protection will be an added advantage.
• Team player
• Liaison, relationship building and communication skills e.g. mediation.
• Building trust and credibility with Key Regulators by responding in an accurate, timely and concise manner.
• Project management, presentation and training skills

Responsibilities:

• Design, develop, and implement advanced generative models using cutting-edge AI technologies.
• Develop and maintain machine learning and deep learning models.
• Collaborate with data scientists and engineers to design and implement machine learning pipelines using MLOps practice for Data Preparation, Model Training/Re-Training, Deployment, Inference and Monitoring.
• Develop and Deploy scalable REST APIs to expose ML models to various business applications for online inference.
• Develop and implement Data Pipelines for curation of structured/un-structured and semi-structured data for Feature Engineering, Model Training and Batch / Online Inference.
• Conduct research and development activities to improve the performance and efficiency of generative models.
• Collaborate with cross-functional teams to integrate AI / ML models into our products and services.
• Develop and maintain technical documentation related to AI / ML projects and initiatives.
• Provide technical leadership and mentorship to team members.
• Participate in stakeholder discussions to understand the business needs and map into AI roadmap.
• Participate in code reviews to ensure the quality and performance of the AI models.

Requirements:

• 7+ years of experience in Machine Learning / Data Science Role.
• Bachelor or Master degree in computer science, Artificial Intelligence, Machine Learning, or a related field.
• Strong knowledge of machine learning, deep learning, and generative models.
• Experience in training and fine-tuning GenAI models.
• Proven experience in machine learning operations (MLOps).
• Proficiency in programming languages such as Python, Java, or C++.
• Familiarity with cloud platforms like AWS, Google Cloud, or Azure.
• Strong knowledge of Databricks.
• Strong knowledge of PySpark & SQL.
• Strong experience in Python web framework like Flask, Django, FastAPI.

· Corporate Income Tax (Brunei)

· Proactively manage the tax risks of the Singapore segment

· Ensure all tax compliance requirements are accurately and promptly met.

· Prepare and maintain tax records, returns, reports, and other tax related materials

· Recommend alternative tax treatments to alleviate tax burden and devise legal means to minimise tax liability using thorough knowledge of tax laws and regulations.

· Conduct research and analysis of existing and upcoming tax legislation to support AIA's tax planning and tax strategy

· Tax accounting including deferred tax.

· Prepare tax journal entries.

· Prepare monthly & quarterly group reporting tax template and balance sheet reconciliation

· Withholding tax and GST submission

· Assist in BEPS project

· Meet the deadline set by Group, Statutory Requirement and management

· Coordinate with key stakeholders, Tax consultant and Tax Office with regards to ECI and ITR income tax filing.

· Highlight any tax issues for escalation to group office on timely manner.

· Actively work with auditors and external consultants (if any) during annual audit/projects

REQUIREMENTS:

· A Degree in Accounting and/or professional qualification

· At least 8 years’ experience on Corporate Income Tax experience.

· Experience with taxation of insurance companies is a plus.

· Certifications/licenses – CPA and/or SIATP

· Special skills – Knowledge of Singapore tax rules and regulation

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

Join us as Events Management and Marketing support!

Provide positive Events & Marketing Sales support in Tower office and to liaise with various internal and external parties on behalf of S&M Broking/ Direct & LIG team

As a part of the AIA Corporate Solutions Division, the LIG Campaign Manager will be involved in the creation of worksite/virtual customer events/digital marketing campaigns for AIA Broking/Direct/IFA channel to cross-sell Life Insurance to existing insured members of corporate insurance base. This role will also handle an independent group of health and wellness vendors under AIA Flagship employee engagement program “AIA Workwell” to ensure its viability and relevance to the Employee Benefits market. In summary, the candidate will be responsible to develop, monitor and implement growth strategies for Life in Group business to achieve exponential growth.

Events Management

• Plan, co-ordinate and implement Broking/Direct & LIG events from venue sourcing and related logistics planning.
• Development of proposals and detailed plans to support the technical aspect for the events.
• Planning and implementing with the events to increase positive rapports with Business Partners.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Proposed recommended automation solutions i.e.: Automation in LIG Wellness programs bookings
• Vendor Management (LIG Activities)
• Conceptualize and prepare event proposals customized to individual event and to ensure that its within budget & cost.
• Ensure that all vendors quotations and event proposals are presented accurately & effectively within company’s compliance policy.

Supporting and Coordinating with the Sales & Marketing Function

• Handle LIG activities such as responding to Broking/Direct & LIG business partners’ enquiries and to analyse and/or convert into data and monthly sales analytics.
• To co-ordinate, implement & attend sales & operations training service where required
• Handle data and system entry for quotations
• Manage sales quotation activities log, sales reporting & summary
• Review communication materials, deck, implementation timeline etc.
• Co-ordination of weekly billing, renewal growth and BD sales summary
• Assist BDMs on quotation and placement of New Business
• Liaise with both internal & external parties to achieve positive results

Responsibilities

• Able to work under pressure in a dynamic and fast-paced environment.
• Provide excellent admin and operational support for Broking/Direct & LIG teams.
• Liaise with relevant parties to ensure timely deliverance and coordination of projects and tasks.
• Review and propose new ideas to improve the event planning and implementation process to benefit the teams.
• Plan, co-ordinate, monitor and implement all events and activities independently and quick response on site to resolve any issue.
• Responsible in creating digital communication materials and coordinating with external vendors in video production, i.e.: Digital Marketing (eDMs, Employees’ Enrolment email, etc.)
• Any other appropriate duties and responsibilities as assigned.

Requirements:

• At least Diploma holder / A Levels
• Minimum 1 year experience in events management and marketing suppo
• Excellent Microsoft Office skills (Excel etc)
• Excellent PowerPoint skills
• Effective & good communication and interpersonal skills
• Great team mate and flexible to support Broking and Direct team wherever required
• Motivated and strong commitment to team’s success
• Meticulous, efficient, and positive attitude
• Able to handle dateline pressures and intense workload
• Potential to convert to a permanent CRM/ BD executive role

In this role, you will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

What you'll be doing:

• Assist in the development of the annual risk-based IT audit plan by assessing the key risks at the Local Business Unit and inputs from Group Office.
• Plan, lead/support and execute IT audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Review and co-ordinate the work of the team members and ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Build audit relationship with key IT Management via regular interaction so as to be informed of emerging risk issues and other key changes.
• Communicate the results of IT audits and other assignments via written reports and oral presentations and provide professional advice and insights in order to enable informed management decisions.
• Follow-up outstanding audit issues and monitor timely completion of agreed remedial actions by management.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on IT audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake IT audit assignments outside Singapore.

What we are looking for:

• University graduate in IT or Computer Science or equivalent.
• Minimum 10 years of IT audit or other relevant experience (e.g. IT risk/security management or information security tools implementation experience), preferably with regional experience.
• Certificate holder of Certified Information Systems Security Professional (CISSP) and/or Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM) with good understanding in IT controls and risks.
• Demonstrable experience in IT infrastructure, Cybersecurity, application control, system development process and/or business continuity management.
• Knowledge and experience in Cloud Computing is an advantage.
• Superior knowledge of audit methodologies and audit-related application.
• Hands on experience in audit planning and control requirements.
• Proven governance and control philosophy.
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualization functions would be an advantage.

Job Description Summary

An influential and innovative analyst / specialist who enjoys developing new and innovative life insurance products. In this role, you will be analysing pricing models and determining pricing strategies to increase AIA’s competitiveness and profitability. The work extends to ensuring regulatory product filing as well as product implementation and involvement in managing financial work related to AIA’s many campaigns and initiatives.

The Product Proposition team helps the business determine competitive pricing strategies to achieve AIA’s financial goals. We need great Actuaries who want to be part of something bigger; to help nurture the financial wellbeing of our customers when they need us most. They analyse data and develop pricing models and products and collaborate with other business teams such as distribution and marketing to develop sales strategies and ensure our products are well designed and priced. It’s about finding new ways to not only better our customers’ lives but to better the communities and environments we live in.

WHAT YOU’LL BE DOING:

· Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.

· Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.

· Review the product related documents.

· Continual assessment, identification and implementation for product improvement and campaigns.

· Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.

· Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

WE ARE LOOKING FOR SOMEONE WITH:

· Bachelor’s Degree in Actuarial Sciences

· 3 years of experience in life insurance preferably with some pricing experience.

· Associate of accredited actuarial organisations (US, UK, Australia) or close to Associate.

· Proficient in MS Excel and Database handling.

· Prophet skills will be a plus.

Carrying out investigation of complaints, potential misconduct of representatives/staff and regular sales compliance reviews of representatives in order to mitigate regulatory and compliance risks.

Responsibilities:

· Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.

· Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.

· Partner with first line to deliver compliance and ethics training and awareness activities.

· Participate and be involved in team initiatives/projects to enhance the market conduct framework

Requirements:

· Bachelor Degree in Business, Management, Economics or Accountancy

· Preferably 2 years of working experience in compliance, area relevant to the insurance / financial sector.

· CMFAS M5, M9, M9A and HI would be advantageous

· Ideally with Compliance qualifications

· Proficient in data mining / processing applications

· Good communication skills

· Possess analytical ability

Job Description Summary

An influential and innovative analyst / specialist who enjoys developing new and innovative life insurance products. In this role, you will be analysing pricing models and determining pricing strategies to increase AIA’s competitiveness and profitability. The work extends to ensuring regulatory product filing as well as product implementation and involvement in managing financial work related to AIA’s many campaigns and initiatives.

The Product Proposition team helps the business determine competitive pricing strategies to achieve AIA’s financial goals. We need great Actuaries who want to be part of something bigger; to help nurture the financial wellbeing of our customers when they need us most. They analyse data and develop pricing models and products and collaborate with other business teams such as distribution and marketing to develop sales strategies and ensure our products are well designed and priced. It’s about finding new ways to not only better our customers’ lives but to better the communities and environments we live in.

WHAT YOU’LL BE DOING:

· Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.

· Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.

· Review the product related documents.

· Continual assessment, identification and implementation for product improvement and campaigns.

· Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.

· Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

WE ARE LOOKING FOR SOMEONE WITH:

· Bachelor’s Degree in Actuarial Sciences

· 3 years of experience in life insurance preferably with some pricing experience.

· Associate of accredited actuarial organisations (US, UK, Australia) or close to Associate.

· Proficient in MS Excel and Database handling.

· Prophet skills will be a plus.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Optimise business processes and lead change initiatives to improve operational efficiency.
Collaborate with various internal teams to understand current processes, identify areas for improvement, implement solutions and drive measurable results.

What you will do:

• Support Head of Department in organisational change activities and implementing changes.
• Undertake BAU tasks/roles on short term and rotational basis to better understand business processes, platforms and associate systems.
• Perform impact analysis/gap assessment by gathering info from users and from relevant local regulations and guidelines.
• Coordinate / support BAU small process, forms and system changes.
• Extract data and perform data analysis for business decisions and change justifications.
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
• Evaluate the change requirements and develop implementation plans. This includes change-impact-analysis, change readiness, UAT, training, capability transfer etc.
• Conduct briefings/workshops to familiarise process owners on new processes. Includes drafting, updating and oversight on SOP updates and controls setup/review with new changes.
• Prepare communications on change to both internal and external stakeholders.

What you should have:

• Degree or equivalent in Business Administration, Business IT or a related field is preferred.
• Minimum 4 years of relevant working experience in operational excellence or process/workflow.
• Knowledge of SQL for data querying, manipulation, and analysis would be an advantage.
• Proficient in Microsoft Office suite
• Skills in VBA, Visio, Outlook Macro, Power BI preferred.
• Strong problem-solving skills with the ability to identify issues and propose effective solutions.
• Proficient communications skills to effectively collaborate with the team

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To work closely with Head of TA & Development, Head of TA, team of TA Managers, and other key partners to drive recruitment initiatives and challenges and to grow new agent productivity through new consultant challenges and support.

What you will do:

• Achieve the Tied Distribution and assigned Cluster(s) workforce (new recruits) and new agent productivity (VONB and active new agent) targets.
• Support in the development and implementation of recruitment and new consultant initiatives and challenges.
• Drive recruitment initiatives and challenges for Leaders by creating awareness and excitement and tracking and monitoring their progress.
• Track the performances of new Consultants productivity and activity and pace them towards qualification of the challenges.
• Supervise the onboarding applications to ensure timely contracting of new Consultants.
• Provide support and handle enquiries from Cluster Leaders on the onboarding process, recruitment challenges and initiatives, recruitment schemes, new Consultant challenges, recruitment digital tool, etc.
• Prepare accurate and timely updates to Leaders on the recruitment initiatives, results and standard process sharing through regular engagements with Leaders.
• Handle appeals and enquiries on financing schemes and recruitment initiatives.
• Assess candidates at selection interviews to ensure quality new Consultants and provide the most suitable schemes.
• Conduct performance review for Consultants on financing schemes, if required.
• Lead and run the assigned projects to achieve the targets.

What you should have:

• Education – Degree in Business or related fields
• Experience – Min. 3-5 years working experience in insurance/financial services industry preferred
• Certifications/licenses – M5, M9, M9A, Health Insurance preferred
• Skills – Proficient in PowerPoint, Excel and Word, good communications and partner management skills
• Knowledge of the local insurance recruitment environment and policies is an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Position Objective:

Identifies and evaluates potential information security risks and ensures their corresponding risk exposures are appropriately addressed such that the company’s image and value are protected. Lead the information security team and advise senior management on information security trends to drive cyber security roadmap and enhance our cyber security readiness for the current cyber landscape and uplift the capabilities to tackle the future emerging cyber risks.

Key Responsibilities:

Information Security and Governance Management

Advances the overall Information Security and technology risk posture of the company, embedding risk culture and programs to secure the IT environment through policy governance, innovative security solutions, process and controls and initiatives, training and awareness programmes, and risk reviews.

Information Security Governance

Establishes cyber risk strategy, administer technology policies and processes, deliver awareness programs and provides risks advisory.

Technology Risk Assurance & Compliance

Manage the IT Compliance and Risk Assurance function to embed ensure department compliance to various regulations, policies, procedures and standards through risk-controls assessments, deviation handling and proper closure to all outstanding issues.

Application Security

Identifies and evaluates application security risks and ensures the applications are designed and developed securely meeting all the Enterprise application security standard and regulatory requirements, identified information security risks are appropriately addressed before system go-live.

Information Security Operations

Manage the outsourced operational IT security to ensure high levels of integrity, confidentiality, and availability of IT resources, thus being timely and effective in meeting business and regulatory needs.

Puts in place the structure in place to manage cyber security operations and respond effectively to cyber security incidents in a timely manner.

Software Quality Assurance

Ensure compliance to the quality processes (QP) in the systems supporting AIA Singapore through appropriate guidance, controls, and reviews in the SDLC framework.

Budgetary or Financial Control

Responsible for budget of Information Security and Governance unit.

Others

· Downward trend in internal audit overall assessments – reduction in Needs Major Improvements.

· Downward trend in PwC ICFR audit assessments

· Downward trend in security incidents and less DP incidents

· Uplift Cyber Security process, controls, and maturity level

· Support for the Cyber Security score in the annual MAS CRAFT report

· Performs other responsibilities and duties periodically assigned by CTO to meet operational and/or other requirements.

We are looking for a customer-centric Client Communications Analyst with strong written skills and good knowledge in Life Insurance products to provide accurate and timely replies to our policyholders’ letters, emails and live chat within the specified turnaround time (TAT).

What you will be doing:

To ensure strict adherence to:-

• General operating guidelines set out by Section Head.
• Section’s processes and risk management guidelines when handling cases.
• Prescribed emails and letters turnaround time.
• To render full support to Section Head / Team Managers with the execution of contingency plans (deployment of workforce / change in existing processes / ensure outgoing statements align with media statements issued by Corporate Communications) in the event of a crisis, changes in industry guidelines / regulatory policies or loss of workforce.

What we are looking for:

• Experience – Min. 4 years of Customer Service – mail box and live chat handling experience, preferably in insurance/ financial industry
• Excellent written communication skills

In this role, you will be responsible for supporting the execution and implementation of the system enhancements in Life Operations.

What you will do:

• Actively involved in delivery and implementation of strategic initiatives and BAU enhancements of digital platforms requested by the business partners.
• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
• Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
• Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
• Conduct/review UAT and responsible for UAT sign off.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Provide guidance to Analyst and Support Specialist.
• Prepare/Review training materials.
• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

What you will need:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline
• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
• Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
• Meticulous and able to manage priorities to meet deadlines
• Strong analytical and effective problem-solving skills
• Integral Life (Life 400/ Asia AS400) background is preferred
• Experience in digital products or services (mobile or web)
• Experience in Agile and waterfall project methodology
• Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
• Good verbal and written communication skills and good interpersonal skills
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
• Positive attitude and willingness to share and learn
• A great teammate

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

What you will do:

• Handle end-to-end process of complaints escalated by internal and external parties within the service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainant
• Able to manage demanding/difficult complainants
• Handle face-to-face meetings, telephone contacts and written communications with complaints
• Effective liaison with colleagues from other departments that support investigation and service recovery process
• Identify critical issues of the complaints received and provide feedback to the department concerned and/or management for review and improvement
• Support in representing the Company to handle end-to-end process of customers’ dispute through mediation and adjudication at Financial Industry Disputes Resolution Centre Ltd (FIDReC)
• Submit complaints management related reports on a timely basis
• Attend to enquiries/feedback received at the various customer service touch points.
• Provide and suggest process improvement in alignment to organization Technology, Digital and Analytic (TDA) direction.
• Handle internal and external audits on complaints data and work on proposed improvement if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

What you will need:

• Degree holder, with a minimum of 5 years Customer Management preferably with insurance/employee benefits knowledge.
• Possess excellent capabilities in following up, prioritization and multitasking
• Able to work in fast-paced environment and work within tight timelines
• Result oriented personality is essential
• Good interpersonal and communication skills
• Good teammate

In this role, you will support all operational, issues and enhancement matters for CRM (Customer Relationship Management) system, Department digital initiatives and projects. You will also ensure the activities are conducted in accordance with the Company rules and regulations.

What you will do:

• Work closely with different parties including IT, business user, Project Managers on CRM enhancements and dept digital initiatives
• Engage users in CRM SG enhancement requirements, review functional specification to ensure design and business requirements are met.
• Participate in User Acceptance Testing and pilot testing for successful roll out.
• Follow up with defects management status within the stipulated time frame.
• Assessment and analysis of CRM issues received across all touch points
• Identify areas to enhance user experience and smooth out user experience with customer feedback and issues reported
• 2nd level escalation and Ad-hoc call back on reported issues
• Update, disseminate, FAQ, error messages, recovery action
• Develop, maintain and update user guides and FAQs
• Support change management (create training materials, SOPs and conduct training for new launches and enhancements)
• Responsible for communications to ensure timely delivery of information to the targeted audience

What you will need:

• University Degree
• At least 5 years of experience in FI or insurance industry is preferred
• Resourceful and results oriented individual with proven track record in driving and achieving results
• Strong interpersonal skills, energetic and enthusiastic individual
• Ability to engage and collaborate with different functions within the company
• Good communication skills required in particular creative, strong writing skills and excellent presenter
• Enjoys working in a dynamic and fast paced environment