Total 12 customer service manager job vacancies in Islandwide

The role

As a Media Manager within Client Marketing, you will provide media expertise and critical support for a variety of key products. You will provide know-how that spans owned-and-operated media platforms and media purchased beyond client’s ecosystem. You will closely partner with Product Marketing Managers to build campaign strategies, tactical media plans, measurement recommendations and develop critical POVs on how to improve the ways we plan, buy, and optimize media. You will also act as the primary point of contact for our local media agency partners, ensuring compliance to brand and performance media best practices, guidelines, and policies. Additionally, you will be expected to manage various cross functional stakeholders, and act as the media expert in the room. Simply put, you will be a go-to paid media guru for all things related to advertising offline and online and media for the products and markets you cover.

Responsibilities:

• Act as a primary point of contact for management of all client media planning for selected product areas, internally and externally, working closely with Product Marketing Managers to help drive success in meeting the media and marketing goals
• Guide all large-scale brand and performance media programs, including strategic and tactical aspects of campaigns
• Engage and lead our media agencies to ensure their day-to-day work is flawless, help them go beyond quick fixes to long term forward thinking solutions, and ensure they stay up-to-date on the latest ads solutions
• Provide thought leadership on media innovation, competitive analysis, and efficient campaign management, developing critical POVs and new standards for how we strategize, plan, and optimize paid media
• Lead data-driven analysis and insights to improve campaign effectiveness and value to the business, using 1st and 3rd party data to uncover new media opportunities, audience insights, and smarter strategic decisions

Requirements

• At least of 5 years’ experience managing large scale media campaigns (either in agency or client side)
• Detail oriented, operationally minded, self-starter with demonstrated problem solving, troubleshooting, and QA skills to ensure accurate insights and deliverables.
• Working knowledge of media buying industry, goals and objectives.
• Experience working with dynamic teams and within different disciplines.
• Ability to manage multiple projects and large amounts of data potentially across multiple sources with cross-functional teams and ability to organize and prioritize competing needs and objectives.

Preferred Qualifications

• Solid track record of managing digital and cross-channel advertising campaigns (other countries a plus) for larger, complex clients with proficiency in online measurement, operations, ad networks, DSPs, digital video.
• Thorough understanding of the APAC marketing landscape (consumer trends, media channels and key media outlets, partnerships and ecosystems), including offline and online media channels, for both brand and performance media.
• Ability to demonstrate measurable impact of campaign strategy and digital media optimization toward business goals using client stack or other industry standard tools, with demonstrable technical skills and a POV on how to best leverage the client Stack.
• Strong communication and interpersonal skills along with a track record of solid judgment in ambiguous or fast-moving situations
• Strong business acumen and proven track record of creating senior management-level presentations, analytical and troubleshooting skills and ability to use data to drive actionable insights.
• Sharp program management skills with extreme attention to detail, and experience in forecasting and managing to forecast for performance media

In Product Growth:

• Internal stakeholder alignment and managing operations of growth experiments including designing of in-product growth experiments for various user engagement surfaces for Client's Consumer Apps such as push-notifications, Client homepage, search results page, email, etc.
• Analysis of paid and growth marketing campaigns activations and aggregated reports at channel country or campaign level
• Extensive documentation, presentation and communications to share analyses and process updates with core and cross functional teams.
• Facilitates communication between the global marketing/product teams and the country marketing teams, gathers and filters requests and questions in both ways, aligns global and local teams on relevant updates and timelines.
• Identify, develop, and codify growth opportunities across APAC countries, channels and functions, playing a leading role in streamlining these processes, finding creative solutions to eliminate barriers and reducing the resources needed to support them.

Product Launches:

• Collaborate with Global and Local marketing teams to ensure successful product launches and iterations
• Program manage feature launches such as developing timelines and key milestones for marketing assets and ensuring that marketing assets are ready for launch
• Prioritize and manage ongoing projects, ensuring alignment with overall product strategy and timelines

Product Performance Monitoring:

• Monitor key performance indicators (KPIs), analyze trends, and identify areas for improvement.
• Send monthly report on product performance to team

Skill And Experience:

• At least 3 years of growth marketing experience working on rapid experimentation in tech field such as - experience on leading in-product growth (push-notifications, email campaign, in-product tooltips would be strongly preferred)
• Strategic planning on experiments A/B testing and analysis, Funnel optimization, Channel management
• Strong analytical and data analysis skills (Fluency in SQL required)
• Strong project management, organizational skills and attention to details
• Understanding of software products (apps, websites) user funnel
• Growth-hacking mindset to plan and manage ongoing day-to-day experimentation that are not necessarily shiny, but could have a huge impact at the end.

Project Overview: Client is a Media Centre of Excellence that supports Clients Marketing with deep Subject Matter Expertise across priority product areas. This candidate will be working closely with the Marketing team in APAC, the Client POC and the agency team to deliver business goals via best - in - class Direct Response campaigns.

Overall Responsibilities:

• Help plan, execute, measure and optimize Direct Response campaigns for multiple Play APAC programs, in partnership with Client and the media agency
• Contribute to and drive the regional learning agenda forward to improve short and long term program performance
• Support regional and global workstream projects that unlock advanced measurement and experimentation capabilities across direct response campaigns

Top 3 Daily Responsibilities:

• Function as a co-lead for Play’s direct response campaign in APAC. Directly oversee the APAC DR campaigns, working closely with Client and the agency to maximize revenue returns.
• Build and share data - driven POVs on optimizing campaign performance, proactively uncover opportunities to improve efficiency across different aspects of the campaign
• Showcase exemplary project management skills to achieve milestones across various workstreams (including liaising stakeholders, organizing team roadshows, delivering presentations, etc.)

Skills/Qualifications:

• At least 5-8 years relevant direct response media experience, especially managing app campaigns
• Client-side and agency experience, handling large-scale, complex campaigns. Very familiar with Ads products, Social media, measurement products like Firebase and Analytics and local and regional publishers in APAC
• Strong analytical skills; ability to use data to drive actionable insights
• Superb program management skills with utmost attention to detail
• Hands-on experience activating incrementality measurement tests
• Experience managing regional marketing budgets
• Experience liaising with global and x-regional stakeholders and POCs

Project Overview:

• Support the Video Ads Asia Pacific team in creating and operationalizing the most critical marketing collateral to defend and win competitive share of wallet vs TV and Social

Overall Responsibilities:

• Support program design and implementation for priority seller programs

Top 3 Daily Responsibilities:

• Program management (task tracking, troubleshooting,
• Collateral design (B2B social assets, sales enablement decks/PDFs)
• Video and social content production

Requirements:

• At least 4 years of experience in B2B marketing.
• Strong program management skills, with prior experience demonstrating effective project planning, execution, and delivery.
• Experience with specific tools or applications, particularly with a minimum of 2 years working on social media platforms.

Project Overview:

Client APAC Brand Social team is the speciality team within Client APAC Marketing that leads the strategy and implementation of Brand, Social and Creative in APAC. The team serves and enables the cross market, cross product and cross functional teams to bring Client’s brands and products to consumers in the most culturally relevant, user centric and brand authentic way on social media.

Overall Responsibilities:

• Lead the strategic development and implementation of the APAC social influencer blueprint in close partnership with Global social influencer marketing team and local markets and product teams.
• Launch a successful pilot of the data-driven influencer marketing approach in APAC and set a clear path for scaling across APAC
• Roll out the global social influencer marketing training program to all APAC marketers and guide teams to upskill with literacy and know-how to fully tap into social influencer marketing
• Set a solid foundation of infrastructure, processes, governance and guardrails for influencer marketing in APAC to safeguard the brand

Top 3 Daily Responsibilities:

• Conduct an influencer campaign, spend and execution audit for APAC and present to key stakeholders of key gaps and business opportunities that will inform the longer term APAC influencer strategy.
• Roll out the multiple global influencer programs successfully and effectively in all key APAC markets.
• Test and learn the global data-driven influencer marketing approach for a 6 months pilot and consolidate learnings for scaling.

Mandatory Skills/Qualifications:

• At least 5 years of relevant and deep social influencer marketing experience in the entertainment, sports or FMCG industry.
• Deep knowledge of the social influencer and creator industry and ability to apply strategic thinking to solving for critical business gaps.
• Strong track record of building successful influencer programs that drive impact to brand and business results.
• Have leveraged a sound data driven approach beyond pure relationship to build a sustainable influencer model.
• Have the creative judgment and experience to drive outstanding influencer collaboration social campaign creatives.
• Comfortably navigate ambiguity with strong bias towards ownership and action.
• Confident with senior stakeholder management across Global, Regional and Local.
• Familiar with social creator tools and social media tools.
• Social Media related skills such as experiences of managing social accounts, creating and publishing social content, social analytics, community management, social listening etc.

The transform of education technology globally by building and scaling education products and platforms, and bringing the best of client’s technology to schools. The EdTech Partnerships team leads partnerships and programs for the Education. As an EdTech Partnerships Manager, you will work with partners who integrate with client products. As a Strategic Partnerships Development Manager, you will work closely with Product, Go-To-Market, and other cross-functional teams to develop and execute partnership strategies that drive the growth of our products and business. Equipped with your business acumen and knowledge of education and technology, you are right on the front line of driving our partnerships and partner programs. You will be responsible for building first-of-its-kind strategic partnerships that support our product and growth strategies, working with EdTechs that to develop new integrations with Education tools and partner with our teams in various ways. You must be comfortable developing partnerships strategies and prioritization, driving execution alongside technical teams, and building global programs that allow client to engage with the partner ecosystem at scale.

• Manage product and go-to-market partnerships for client’s education products and EdTech partners end-to-end, from strategy and negotiation through execution and ongoing management the partner
• Collaborate with Product teams to launch and incubate new product features with partners, improve existing product offerings and identifying new product-enabling partnership opportunities - including negotiating first-of-its-kind agreements with strategic partners
• Collaborate with Product Team and Go-to-Market Teams to define partnerships goals, focused on launching and incubating new products and features, improving existing product offerings, and/or driving innovative go-to-market strategies
• Drive internal and external communication of goals and achievements, and influence product roadmap by providing market/industry insights
• Build and maintain executive relationships with partners, influence long-term strategic direction, and act as a trusted advisor
• Manage coordination with internal cross-functional teams (e.g. Product, Engineering, Legal, Finance) and partner teams as we co-build and execute with partners

Minimum qualification(s):

• BA/BS degree or equivalent practical experience
• At least 5 years of experience in partnerships / business development or management consulting
• Experience working in EdTech or in education organizations
• Excellent written/verbal communication/presentation skills, and strong strategic and analytical thinking skills, with the ability to plan, pitch, and execute
• Experience developing partnerships from strategy to execution

Responsibilities

• Responsible for meeting revenue targets leveraging own contacts, lead generation activities and alliance partners
• Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. Act as point of contact for resolution and escalation of all key items with the client and internally.
• Target the right clients, grow quality pipeline, win profitable deals, and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value.
• Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.
• Create a direct relationship with the owner or decision-makers of enterprise companies in Singapore.
• Interact with senior management levels at a client which involves negotiating or influencing on significant matters.

Desired Candidature

• Has prior experience in leading and closing multi-year deals.
• Having some prior experience in selling cloud services based data warehousing or analytics/ data science solutions.
• Ability to identify a client problem statement, craft a value proposition that provides specific outcomes addressing client problem.
• Ability to provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Ability to originate new opportunities.

Qualifications

• Minimum of 5 years’ experience in selling cloud (IaaS or PaaS) and/or analytics services.
• Possess any of the cloud fundamentals certification
• Have sold deals of data warehousing, analytics solutions
• Have positioned winning strategy development and value proposition development
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills

Project Overview:

• Ensure Payments compliance to data protection regulations specific to privacy and security. Work with partners and 3rd parties to ensure security and privacy safe interactions.
• Enable payments to comply with privacy, data protection, and consumer protection laws and regulations, as well as commercial compliance obligations, globally.
• Implement a scalable and reusable program framework that discovers and addresses privacy, data protection, consumer protection, and commercial compliance requirements.

Responsibilities:

• Program manage one or multiple security engineering and compliance projects or initiatives, related to privacy and data protection, consumer protection, or other commercial or regulatory compliance standards.
• Facilitate customer and partner security RFI, reviews, and audits.
• Conduct risk assessments of 3rd party vendors, partners, product areas, and infrastructure to ensure services and/or integrations meet Client security and privacy standards and minimize security risks to Clients, and protect Client’s users.
• Support Client Payments’ regulated entities in matters related to regulatory compliance in the fields of privacy, consumer protection, information security, technology, and data protection.
• Lead security, compliance, and privacy-related initiatives and campaigns.

• Serve as a trusted consultant with Partner team, as part of our global partnership.
• Systematically build and foster long term C-Level relationships with Regional HQ / Regional client decision makers, to be able to build and carry out long-term digital strategies and optimize their advertising expenditures.
• Drive our global strategic agenda with Partner HQ / Regional teams, following the global priorities defined in our Joint Business Plan
• Work closely with the Global Account Lead in executing the Global Joint Business Plan
• Manage multiple cross-product opportunities and projects in partnership with Regional APAC XFN teams, GMP, Cloud teams and across vertical initiatives
• Work collaboratively with partner team to drive growth and create & adapt best practices.

The Successful Applicant

• Bachelor's degree or equivalent
• At least 5 year experience into account management, advertising sales, media sales, business development, strategy consulting, and/or online media environment, with experience in client relationship management.
• Experience working in APAC, in either a regional role or in-market.

My Client is a Singapore head quartered global company that provides Big Data & Analytics solutions on the Cloud using a SaaS model that harnesses poly-structured data from myriad sources at the right latency, derives Insights and converts Insights to appropriate business Actions. They have a strong team of Data Scientists and Domain Experts who provide Consulting and Managed Services to realise business benefits using Big Data.

What you'll do:

• Responsible for meeting revenue targets leveraging own contacts, lead generation activities and alliance partners
• Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. Act as point of contact for resolution and escalation of all the key items with the client and internally.
• Target the right clients, grow quality pipeline, win profitable deals, and manage sales activities to create mutually beneficial, trust-based relationships that create value.
• Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle, often without an existing client relationship or opportunity.
• Create a direct relationship with the owner or decision-makers of enterprise companies in Singapore.
• Interact with senior management levels at a client, which involves negotiating or influencing significant matters.

What we look for in you!

• Minimum of 5 years experience selling Cloud (IaaS or PaaS) and/or analytics services.
• Possess any of the cloud fundamentals certifications
• Have sold deals of data warehousing, analytics solutions
• Have positioned winning strategy development and value proposition development
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills

Desired Candidature

• Has prior experience in leading and closing multi-year deals.
• Having some prior experience in selling cloud services-based data warehousing or analytics/ data science solutions.
• Ability to identify a client problem statement and craft a value proposition that provides specific outcomes addressing the client's problem.
• Ability to provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Ability to originate new opportunities.

As a Marketing Manager for clients in APAC, you will be responsible for scaling and operationalizing global and regional campaigns. You’ll oversee the team’s execution to ensure that localization and adaptation processes are streamlined. Additionally, you'll keep cross-functional teams informed of key campaign milestones, and ensure assets are delivered in a timely manner. Ideal candidates will have a strong attention to detail, a knack for solving challenging process and prioritization problems, experience launching full-funnel marketing campaigns, and the ability to work collaboratively and cross-functionally with employees of all levels at Client.

Job Description

• Ability to work on multiple projects simultaneously in a fast-paced, dynamic environment
• Exceptional problem-solving skills, especially as it relates to develop complex processes from the ground up
• Experience in a regional role, ideally scaling marketing campaigns to multiple countries in APAC
• Excellent collaboration and communication skills, particularly in building relationships with cross-functional teams
• Comfortable operating in ambiguity, where priorities and timelines may shift

The Successful Applicant

• At least 5 years of work experience with a BA/BS degree
• Experience planning and executing marketing campaigns, ideally at a large-scale technology or entertainment company
• Expertise in project management, keeping multiple teams on-time and on-goal
• Acute attention to detail, with experience building and managing complex processes
• Passion for online video and the video ecosystem

My Client is a globally expanding company with 15 subsidiaries located in Europe, North and South America and Asia. They produce abrasives, micro-finishing products and polishing compounds.

The marketing function focuses on aligning with global strategic marketing direction and then localizing the marketing plan based on the requirements of local markets.

The marketing manager is also involved in Business Development, promoting new sectors and new applications, and upgrading the market and customer processes. Below are the primary duties and expectations for the role, which can keep changing as per the needs of the market and the company:

What you'll do:

• Help the MD oversee the business, which includes profit responsibility and driving the business within the framework of the company's business objectives.
• Being a bridge between the market and strategy execution by participating in local meetings
• and visiting key customers from time to time to calibrate local marketing activities and feedback to the global functions for building the global knowledge base about the Region.
• A marketing manager needs to be proactive, collaborative, and a good communicator.

Core Marketing Function

• Market Knowledge & better understanding of Competitors.
• Creating a good competition activity tracking group to monitor market movements.
• Managing Influencer relationships, e.g. Paint companies, AOEMs, Wide Belt sander manufacturers and others from time to time.
• Building The Brand through SoMe & Influencer Management & physical events
• Production and maintenance of web Link (Website) & Company Internet/Intranet Pages/SoMe accounts.
• Developing Marketing Materials and Tools
• Participation in Exhibitions, Sales Meetings, Training Seminars, etc
• Utilize and expand customer database incorporating refined segmentation for more focused and effective target group promotion.
• Contact Point for Customers, Suppliers, etc. Regarding Marketing.
• Sales Cloud & its implementation through focus & follow-ups.
• Implementing the value proposition, like participating in product launches and campaigns.
• Alignment & Collaboration with other subs within and outside the Region.

Sales Support

• Technical Support through End-user pull campaigns.
• Developing Training and Application Procedures together with the Technical Sales support.
• Supporting and Training Customers in the Marketing of the company products.
• Responsible for the Training Centre & its promotion.
• Working closely with the sales team and partners, developing and implementing plans and strategies that develop brand awareness, create demand, and generate sales leads through digital and traditional marketing platforms.
• Collaboration with other functions
• Executing Partner Plans and making Partner programs successful with close Collaboration with CS and Sales.
• Making the Partner program a success through the Partner Portal initiative with the partners.
• Promoting an Issueless organization through resolving complaints with CS and marketing it.
• Close Collaboration with Finance & Admin to ensure MAP hits its yearly KPIs on all fronts.

What you'll need:

• A university degree or a Major in marketing or engineering is preferred.
• 5-8 years experience in B2B Marketing for technical products or hand power tools.
• Ability to learn products and their hands-on applications to become a role model for the sales team.
• Analytical and data-driven with solid attention to detail.
• Understanding of company values and big picture perspective.
• Able to identify and analyze metrics that will support organic growth.
• An entrepreneurial mindset.
• Strong written and oral communication skills and fluency in written and spoken English are necessary.
• Open to travel across the MAP region.