Total 38 job vacancies by Apple South Asia Pte. Ltd.

Job Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
  Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
  Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Key Qualifications

• 4 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Education & Experience
Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.

Summary

The Pacific Logistics team is the heartbeat of Operations at Apple. Experience the best of both worlds, working with the best Logistics partners in the industry as well as with the best minds within Logistics and other functions of Operations. Our Logistics partners move, store and orchestrate deliveries to all our customers within Asia Pacific, touching online consumers, Retail Store and Channel partners, including Telco, Reseller and Distributors.

The Logistics team interfaces actively with the Routes-to-Market fulfilment teams as well as the Supply Demand Planning Team in Apple, while working closely with our Logistics partners to ensure that the network is being managed as efficiently as possible, in order to get deliveries to our customers in a timely manner.

Description

The Logistics Infrastructure team is looking for a dynamic and experienced individual to perform a role as Logistics systems support. The Infrastructure team governs data, systems and processes related to the Logistics team.

The successful candidate will be a subject matter expert (SME) of Logistics systems including but not limited to real-time track and trace, transportation management and service levels management system. Representing the Logistics team regionally and cross-functionally on the relevant systems in a fast paced environment, the candidate will need to demonstrate robust system knowledge, data analytic skillset, and be the go-to person for system related queries across internal functions and with external partners.

As the role is dynamic and evolves with our ever-growing business environment, the candidate is expected to continuously adapt and learn new skills/ system knowledge. Core responsibilities includes but not limited to:

- Execution focus

- Provide support to systems maintenance during business as usual (BAU) and peak periods.

- Support system issue resolution, and timely update to stakeholders.

- Project focus

- Translate business requirement into system setup, as well as to propose system/process enhancements to enhancement supply chain efficiency or customer experience.

- Successful candidate need to participate in capital projects from business requirement stage till implementation. This includes playing a key role in User Acceptance Testing (UAT) and advisor for these projects.

Minimum Qualifications

• Bachelor’s Degree or equivalent
• Basic knowledge of SAP or equivalent ERP systems
• Experience in data analysis tools (e, g, Tableau, SQL and etc)
• Experience in project management with agile methodology

Preferred Qualifications

• 2 to 3 years experience in a Logistics related industry with exposure to Logistics systems, including shipment tracking, transportation management, service levels management and business reporting/ Business Intelligence tools. Understand coding language(s) is preferred
• Ability to understand and translate between system and operational requirements
• Good interpersonal communication skill in both written and oral format
• Effective time management, ability to multi-task
• Sense of urgency and persistence in resolving urgent production issues and an insatiable drive to understand root causes of issues; needs to be a creative thinker for solutions related to these issues to pursue enhancements, fixes and better operating processes
• Adaptable, flexible and open-minded to work in a dynamic, fast paced environment that undergoes constant change
• Not afraid of change, willing to take on new systems, programs or skills as required by the business; a can-do, positive attitude and a thirst for personal growth

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Senior PR Manager, to help create and implement PR initiatives for Apple's iPhone and Apple Intelligence business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to bring fresh storytelling ideas to fruition. This person will be responsible for iPhone as a camera for the world’s most innovative photographers, as a mobile edit suite film makers using software like iMovie, for social content creators on TikTok and Instagram, or for citizen journalists in urban centres. They will have more than an ear to the ground: they will be immersed in an iPhone-enabled culture of photographers, producers, content creators, influencers and media to support all Southeast Asia markets while directly managing Singapore and Malaysia. This person will also be responsible for proactive and reactive communications for Apple’s Artificial Intelligence and Machine Learning (AI/ML) work, which includes Siri, new Apple Intelligence features across all Apple products and services, and other projects.

• This role will work in partnership with the senior manager to create strategies and deliver campaigns that increase awareness and understanding of products and their software across Southeast Asia.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers covering iPad, Mac and Services, country product PR teams in Thailand, Vietnam and Indonesia, Product Marketing and Marcom teams.
• You will help us find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia.

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences.
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of smartphone market an advantage.
• Experience in media relations and developing a network of media contacts in creative, tech, photography, artificial intelligence, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship.
• Excellent written and verbal communications skills.

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Head of Corporate Communications and PR, to help create and implement PR initiatives for Apple's Mac business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and/or consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to drive fresh and relevant storytelling. The world’s most creative, exciting and innovative work is created with Mac and our ecosystem. This role will influence how Mac brings new levels of innovation to creative industries, film, television and music production; how it enables scientific discoveries or enables medical advancements and how its versatility creates new ways of working in business, learning in the classroom, and enabling creativity in households and studios.

• This role will work in partnership with agency teams across the region to create strategies and deliver campaigns that increase awareness and understanding of products and their software.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers, including Apple Intelligence and operating systems, SEA product PR Managers across iPhone, iPad, Apple Watch, education and health, Product Marketing and Marcom teams.
• This role will help find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia
• Excellent written and verbal communications skills

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of PC market an advantage
• Experience in media relations and developing a network of media contacts in creative, tech, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship

Summary

Apple is looking for a thought leader in Market Research to support research and insight needs in Asia markets especially Southeast Asia and India. This position is responsible for developing research plans, managing local specific projects, working closely with local stakeholders and Research team to deliver insights that unlocks new growth opportunities for the local market and informs decision making. We’re looking for an expert in consumer research and research methodologies, highly capable and agile in analyzing and synthesizing data across different sources, translating data into actionable insights and linking it to business issues. The candidate should also have creative visualization and impactful presentation/communication skill. The key success factor in this role is the ability to design, oversea and utilize research programs to timely capture consumer voice and address unique local business needs. The success of this role will also highly depend on strong collaboration with other research members and local function teams.

Description

• Partner with local teams in SEA and India to identify the key local business issues, create research brief and develop research plan that delivers compelling insights and provides thought leadership.
• Lead, develop and manage primary consumer research execution for data collection and reporting, and conduct advanced analysis when needed.
• Communicate and deliver meaningful research results to key stakeholders and support insights communication for local needs.
• Manage syndicated data sources as well and triangulate data from various sources to deliver broader strategic insight.
• Work closely with other research members in the team to make sure the best synergy, high quality and seamless communication across the projects & deliverables in the Asia region. Support projects for other markets in the region when needed.
• Collaborate with global research team on projects involving SEA and India where local input & participations are required.
• Identify high quality local data sources and local agencies. Bring innovation to research projects including recommendation of relevant approaches that suit local markets best.
• Travel to US, China and other Asia markets is required.

Minimum Qualifications

Bachelors degree in market research or human behavior, sociology or statistics related field.

At least 7-8 years of demonstrated success in customer insights / marketing research in a consumer technology / consumer products company or market research firm.

Preferred Qualifications

• Intellectually curious with proven track record in quantitative and qualitative survey analysis.
• Comprehensive experience in market research project and agency management.
• Highly analytical, capable to cut data for different needs and run advanced analysis (regressions, driver analysis, factor analysis and cluster analysis etc.) when needed.
• Extremely strong communication, visualization and articulation skills to deliver meaningful insights to shape business decisions.
• Curiosity and perseverance, a drive for focus and excellence, ability to multi-task and ask questions.
• Dynamic and highly motivated individual who works well in a fast-paced and changing environment and always willing to learn new things.
• Deep expertise with application of a broad range of consumer research techniques and methodologies.
• Ability to efficiently manage and implement quick-turnaround, high volume of projects
• Great understanding of consumer technology industry.

Summary

Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do. We are looking for forward-thinking individuals who will be tasked with leading all aspects of Supply and Demand Management (SDM) for a number of our Product Lines. Extraordinary operational excellence is a cornerstone of our ability to consistently surprise and delight our customers. We are responsible for analyzing Demand and securing Supply to support all of Apple’s Routes to Market in the APAC region; Apple’s Online Store, Apple’s Retail Chain and also Apple’s wider Reseller Channel. You will utilise your analytical, planning or account management skills and will work in a dynamic consumer goods environments. You will develop, communicate, and execute end-to-end product demand and supply plans across all channels of distribution. You will be part of the APAC SDM Planning organization and as the business develops, planners may support other product ranges. Do you think strategically and execute tactically? Are you persistent with your attention to detail, enjoy solving problems and comfortable working with numbers?

Description

Analytical

• Liaise with Sales, Sales Finance and Worldwide planning to balance supply &/ demand for the region
• Forecast end consumer demand for all channels. Evaluate associated risks and plan for contingency.
• Develop weekly and quarterly supply and demand plans to meet Apple’s financial objectives
• Present forecast performance while highlighting changes in business trends in order to drive strategy conversations
• Analyse product sales on a weekly basis to recognize opportunities and drive cross-functional partners on both supply and demand side to maximise end consumer sales
• Work closely with cross-functional teams to implement plans

Driving Strategic Objectives

• Drive analysis to set launch quantities of new product introductions and to ensure smooth product transitions
• Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion
• Track & improve key metrics through process development
• Complete root cause analyses and develop mitigation plans for any unexpected changes
• Present regular product updates and recommended actions to Operations leadership

Minimum Qualifications

• Demonstrated experience in supply chain/planning/forecasting/analytical role
• Strong data analysis and numeric skills
• Practical and enthusiastic approach to problem solving and process improvement
• Solution oriented analytical planning skills
• Strong work ethic, perseverance and flexibility
• Organised and able to react to the challenges of a fast-paced environment
• Excellent communication, interpersonal and negotiation skills, both written and verbal
• Ability to build effective relationships in a cross functional team environment
• The ability to deliver quality work to tight deadlines
• Proficiency in at least one MRP system and strong Excel skills
• A self-starting, innovative individual who also can work as part of a team

Preferred Qualifications

• Masters/Bachelors degree ideally, however if you have relevant experience, you are encouraged to apply
• Prior experience in fields that demand multiplex quantitative analysis such as finance or consulting is desired
• Prior experience in product planning, production control, inventory management, or production/manufacturing operations is a plus
• Ability to move beyond traditional ways of doing things and push past the status quo
• Ability to embrace, learn and adopt new technology and encourage others to do the same

Summary

The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. Want to be a part of what it takes to bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand? Read on, to learn more. The Product & Launch Readiness (PLR) team is responsible for leading cross functional teams to align on the product launch strategy (timing, volume, channel coverage etc) and closely track execution, ensuring operational risks are raised and mitigated. As a Product Localization Manager, you will lead the full compliance of our hardware products with regulations required for each country in the Pacific region (Japan, Australia, New Zealand and Asia Pacific). You will also support speed to market improvements for product launches and seamless updates to current products. You will develop in-depth knowledge in select countries and products and become the go-to subject matter expert connecting compliance requirements to business impact. Finally, you will drive optimal business decisions regionally and globally with sound business recommendations detailing requirements, impacts, timelines and risks. The Pacific Region’s business is growing, with all teams scaling up to support this dynamic market. This role offers the opportunity to solve some of the most challenging issues due to the complexity of emerging markets and its dynamic business environment. PLM leads the cross functional collaboration to identify solutions which ultimately include the proper localization and customization of the Bill of Materials (BOM) to ensure readiness for the market. This role requires close collaboration across functions: Product Marketing, Operations (e.g. Supply & Demand Planning, Logistics, Reseller Channel Management), Legal, Compliance (e.g. Environmental, Regulatory, Safety & Trade) and Government Affairs.

Description

Define each NPI (new product introduction) localization requirements with WW and regional cross-functional teams Ensure flawless execution of NPI launch with accurate BOM creation Execute BOM roll-in or cut-in requirements Perform First-Article-Inspections (FAIs) on new localized product components Collaborate with global teams on the implementation of Pacific regulatory markings & artworks Work with Regulatory Compliance, Legal, Environmental, Safety, Government Affairs and Trade Compliance teams on resolving and mitigating issues relating to product regulatory requirements Develop & execute localization solutions that are feasible (simple vs complex), scalable and cost effective to ensure products meet 100% of the in-country regulations Identify and communicate risks and priorities to drive on-time and compliant delivery of products

Minimum Qualifications

• Driven professional who is comfortable working in a fast-paced & dynamic environment
• A leader who can quickly understand the intricacy of issues/requirements, develop the business case and drive a plan to resolution
• Exceptional project management & analytical problem solving skills
• Excellent time management, ability to be “hands on” with great attention to detail and ability to handle incomplete / ambiguous information with agility and comfort
• Remarkable ability to build relationships and operate in a matrix organization (e.g. influence without authority)
• Experienced in risk assessment and developing mitigation plans
• Exceptional communicator (both written/verbal)
• Does not accept status quo and can drive business process improvements

Key Qualifications

• Minimum 8-10 years of professional experience in developing the required Skills & Competencies, including international professional experience (Pacific Region is a plus)
• Experience and knowledge of multiple disciplines within supply chain operations (order to fulfilment, supply/demand planning, logistics, manufacturing, etc.) and product management (localization, certification and new product launches) is a plus

Education & Experience

BS/BA degree required; MBA or advanced degree a plus.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure a best-in-class customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries. As customer buying behaviour rapidly shifts towards online, there is a great opportunity for a highly-driven professional to join us as RFO Program Manager. In this role, you will be responsible for strategic fulfilment programs that cut across Operations and Retail to improve efficiencies and offerings in Apple’s fulfilment strategy. Representing as RFO Subject Matter Expert, new fulfilment process and system functionality will be supported by this role from conception to design, implementation and support.

Description

As the Program Manager, you will: • Lead fulfilment strategy and programs from concept to go-live; recommend fulfilment roadmap for PAC countries and seek global alignment with senior management • Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to help shape and form the future capability roadmaps • Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps • Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T • Drive program and process reviews to improve our online and store fulfilment experience and enhance operation efficiency while balancing costs • Manage communications at senior management level while being in the details of all aspects of assigned programs • Design and provide reporting improvements based on needs of programs • Partner with user groups in planning, scripting, data setup and execution of User Acceptance Testing (UAT) and drive cutover planning, with input from IS&T

Minimum Qualifications

• Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required. Master Degree preferred
• Minimum 6-9 years of experience in program, project management or business analytics with proven track record of successful implementation of mid to large scale projects

Preferred Qualifications

• Extensive Supply Chain, Logistics and/or operations experience with e-commerce or Retail background is highly preferred
• Strong relationship management and interpersonal skills with ability to translate complex findings to a business audience
• Critical thinker with a strong sense of urgency to resolve issues
• Agile in ambiguity, with an ability to persevere and adapt under pressure
• Exceptional communicator and presenter, with ability to tailor style to different levels of an organization
• Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans
• Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
• Stakeholder Management experience in a fast-paced matrix organization preferred

Job Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Key Qualifications

• 4 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Education & Experience

Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Summary

Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do.

We are looking for forward-thinking individuals who will be tasked with leading all aspects of Supply and Demand Management (SDM) for a number of our Product Lines. Extraordinary operational excellence is a cornerstone of our ability to consistently surprise and delight our customers.

We are responsible for analyzing Demand and securing Supply to support all of Apple’s Routes to Market in the APAC region; Apple’s Online Store, Apple’s Retail Chain and also Apple’s wider Reseller Channel.

You will utilise your analytical, planning or account management skills and will work in a dynamic consumer goods environments. You will develop, communicate, and execute end-to-end product demand and supply plans across all channels of distribution. You will be part of the APAC SDM Planning organization and as the business develops, planners may support other product ranges.

Do you think strategically and execute tactically? Are you persistent with your attention to detail, enjoy solving problems and comfortable working with numbers?

Description

Analytical

• Liaise with Sales, Sales Finance and Worldwide planning to balance supply &/ demand for the region
• Forecast end consumer demand for all channels. Evaluate associated risks and plan for contingency.
• Develop weekly and quarterly supply and demand plans to meet Apple’s financial objectives
• Present forecast performance while highlighting changes in business trends in order to drive strategy conversations
• Analyse product sales on a weekly basis to recognize opportunities and drive cross-functional partners on both supply and demand side to maximise end consumer sales
• Work closely with cross-functional teams to execute plans

Driving Strategic Objectives

• Drive analysis to set launch quantities of new product introductions and to ensure smooth product transitions
• Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion
• Track & improve key metrics through process development
• Complete root cause analyses and develop mitigation plans for any unexpected changes
• Present regular product updates and recommended actions to Operations leadership

Key Qualifications

• Demonstrated experience in supply chain/planning/forecasting/analytical role
• Strong data analysis and numeric skills
• Practical and enthusiastic approach to problem solving and process improvement
• Solution oriented analytical planning skills
• Strong work ethic, perseverance and flexibility
• Organised and able to react to the challenges of a fast-paced environment
• Excellent communication, interpersonal and negotiation skills, both written and verbal
• Ability to build effective relationships in a cross functional team environment
• The ability to deliver quality work to tight deadlines
• Proficiency in at least one MRP system and strong Excel Skills.
• A self-starting, innovative individual who also can work as part of a team

Education & Experience

• Masters/Bachelors degree ideally, however if you have relevant experience, you are encouraged to apply
• Prior experience in fields that demand multiplex quantitative analysis such as finance or consulting is desired
• Prior experience in product planning, production control, inventory management, and/or production/manufacturing operations is preferred

Summary

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire world. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Are you ready to be part of a team that turns innovative ideas into extraordinary products and experiences? The Apple Services Engineering - Experimentation data engineering team provides insights through data that drive decision-making for our engineering and product teams. We are looking for a Data Pipeline Engineer who can automate and build data pipelines for our search and recommendations features. Imagine what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Description

This team designs, executes and builds tools for online experiments (A/B tests) and offline experiments (human relevance judgement) that help us improve and fine tune our data-driven features. Your primary focus will be to automate the delivery of various datasets by working with Data Scientists on the team to understand critical metrics/KPIs and how they are derived. You will write and maintain the code that ingests, computes and organizes various data sets.

Minimum Qualifications

• Bachelors in Computer Science/Engineering or related field
• 3-5+ years’ demonstrated experience with Big Data systems, ETL, data processing, and analytics tools
• Proven experience working on big data systems and distributed computing, such as Hadoop and Spark
• Experience with programming languages such as Scala, Spark or Python
• Experience maintaining a large software system and writing a test suite

Preferred Qualifications

• Proficiency in using query languages like SQL, Hive and SparkSQL
• Experience with entity-relationship modeling and understanding of normalization
• Experience with sessionization of clickstream and time-series data is a plus
• Familiar with the concepts of dimensional modeling
• Experience with Continuous Integration, Version Control such as git
• Experience with data visualization tools, such as GGplot, etc
• Deep understanding of data structures and common methods in data transformation
• Keep up-to-date with the newest technology trends
• Working with software engineering teams to improve data collection procedures
• Processing, cleansing, and validating the integrity of data used for analysis
• Engineer code that is durable and reliable
• Performance tune and optimize code as data grows and needs change
• Generate reports (that can be automated) to present key insights to internal partners and leaders across engineering and product teams
• Showcase real passion for visualizing and making sense of data analysis

Summary

The Pacific Logistics team is the heartbeat of Operations at Apple. Come experience the best of both world - Work with the best Logistics partners in the industry, both internally and externally! We are growing our planning and analytics capabilities. This is an exciting opportunity for individuals who like to apply their analytical and stitching skills to plan logistics capacity to meet business's demands. We are looking for results-oriented individuals who will track all aspects of Logistics Planning, working with the Inbound/Outbound transportation and Distribution Centre (DC) Operations teams in Logistics. This is a central planning role and you will need to collaborate with the Supply/Demand Management, Operations Finance, Retail Fulfilment Operations and Reseller Operations teams on all Logistics capacity related matters and to drive further efficiencies in the Logistics Planning processes. The goal is to proactively influence and collaborate with the functional teams – meeting business requirements, balancing cost, infrastructure, supply, resources, credibility and supplier relationship and to scale to the right capacity across Logistics to maximise sell-through.

Description

IN THIS ROLE, YOUR RESPONSIBILITIES INCLUDE:

• Support Logistics Capacity planning related queries across Inbound, Outbound, Distribution Centers, all route to markets (Direct and Indirect business).
• Maintain Logistics Planning system tools to ensure accurate forecast and capacity plans to support the capacity planning process.
• Report on Key operational KPIs to monitor forecast performance against actuals.
• Analyse Forecast requirements against Logistics capacity to identify any risk to supporting Apple’s key events and volumes; where required collaborate with the Freight and Distribution Center Managers to enable more capacity. The role requires support the Logistics capacity planning team throughout the year including new product launches, event driven promotions and sustaining operations taking seasonality into consideration where applicable.
• Support all related reporting activities (dashboard, metrics, etc) including reviewing the need to enhance the tool to support the business need.
• Handle, supervise and understand variances between forecast and historical data profiles (both sustaining operations and during New Product Introduction).
• Participate in Logistics Cost and Shipping strategy reviews with Operations Finance, Reseller Operation and Supply/Demand Management.
• Drive continuous improvement in planning process and management system constantly looking for ways to improve the efficiency and effectiveness of handling the business.

Minimum Qualifications

• Bachelors degree preferred, applicants with 1-3 years relevant experience in supply chain/logistics will also be considered.
• Strong Data analysis and numeric skills with excellent attention to details and the ability to evaluate, analyse, present data to senior management team (as needed)

Preferred Qualifications

• Organised and able to react to the challenges of a dynamic environment
• Ability to deal with significant complexity driven by product transitions, macro factors (such as variations/exceptions in the supply chain), changing business landscape and supply or demand constraints
• Excellent communication, influencing and negotiation skills, both written and verbal
• Ability to establish positive relationships in a cross-functional team environment
• Positive mentality, energy and demeanor with strong work ethics
• Demonstrates initiative, perseverance, creative and flexibility
• Proficient at high level with Microsoft Excel
• Customers / Partners centric, focus on meeting the business demand, thinking of the big picture
• SAP, Tableau, Business objects (or equivalent) and database skills an advantage

Summary

Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do! We are looking for forward-thinking individuals who will be tasked with leading all aspects of Supply and Demand Management (SDM) for a number of our Product Lines. Extraordinary operational excellence is a cornerstone of our ability to consistently surprise and delight our customers. We are responsible for analyzing Demand and securing Supply to support all of Apple’s Routes to Market in the APAC region; Apple’s Online Store, Apple’s Retail Chain and also Apple’s wider Reseller Channel. You will utilise your analytical, planning or account management skills and will work in a dynamic consumer goods environments. You will develop, communicate, and execute end-to-end product demand and supply plans across all channels of distribution. You will be part of the APAC SDM Planning organization and as the business develops, planners may support other product ranges. Do you think strategically and execute tactically? Are you persistent with your attention to detail, enjoy solving problems and comfortable working with numbers?

Description

Analytical

• Liaise with Sales, Sales Finance and Worldwide planning to balance supply &/ demand for the region
• Forecast end consumer demand for all channels. Evaluate associated risks and plan for contingency.
• Develop weekly and quarterly supply and demand plans to meet Apple’s financial objectives
• Present forecast performance while highlighting changes in business trends in order to drive strategy conversations
• Analyse product sales on a weekly basis to recognize opportunities and drive cross-functional partners on both supply and demand side to maximise end consumer sales
• Work closely with cross-functional teams to execute plans

Driving Strategic Objectives

• Drive analysis to set launch quantities of new product introductions and to ensure smooth product transitions
• Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion
• Track & improve key metrics through process development
• Complete root cause analyses and develop mitigation plans for any unexpected changes
• Present regular product updates and recommended actions to Operations leadership

Key Qualifications

• Demonstrated experience in supply chain/planning/forecasting/analytical role
• Strong data analysis and numeric skills
• Practical and enthusiastic approach to problem solving and process improvement
• Solution oriented analytical planning skills
• Strong work ethic, perseverance and flexibility
• Organised and able to react to the challenges of a fast-paced environment
• Excellent communication, interpersonal and negotiation skills, both written and verbal
• Ability to build effective relationships in a cross functional team environment
• The ability to deliver quality work to tight deadlines
• Proficiency in at least one MRP system and strong Excel Skills.
• A self-starting, innovative individual who also can work as part of a team

Education & Experience

• Masters/Bachelors degree ideally, however if you have relevant experience, you are encouraged to apply.
• Prior experience in fields that demand multiplex quantitative analysis such as finance or consulting is desired.
• Prior experience in product planning, production control, inventory management, and/or production/manufacturing operations is preferred.

Summary

The Pacific Operations team at Apple is looking for a dynamic and motivated candidate for the role of the Allocation Execution Specialist. The role is an opportunity for a motivated individual to support demand and supply fulfillment activities for Pacific Countries on assigned products in iPhone, Mac, iPad, Apple Watch and Accessory product lines! This role requires a results-oriented self-starter with a strong work ethic, good communication and analytical skills.

Description

• SAP tactical transactions, handling OEMs to ensure 100% fulfillment of products within the Asia Pacific region, supporting new product introduction team to ensure excellent execution of product launches.
• Drive, support and participate in User-Acceptance Test and projects whilst providing inputs on process improvements to scale up the team efficiency is key as well as to lead, drive and facilitate quarter-end management meetings to ensure timely execution of project timelines.
• Coordinate and facilitate cross functional meetings to ensure timely execution.
• Work closely with various functional teams to ensure timely resolutions of disputes or discrepancies, achieve inventory management targets and potentially to lead and drive a group of specialists to meet operational goals.

Key Qualifications

• Process and Systems oriented. Ability to identify and propose process and system improvement
• Excellent analytical skills, meticulous with strong eye for business and consumer focus
• Strong multi tasking skills, enjoys challenges, and a confident leader
• Ability to maintain a positive attitude in a fast paced, evolving environment
• Ability to quickly understand and make critical decisions in a fast paced environment
• Ability to work well with teams
• Strong Excel knowledge
• Strong communication and presentation skills
• Hands-on experience in SAP and Programming is a plus
• 1 to 3 years multinational experience in a similar supply chain management role would be an added advantage

Education & Experience

Bachelor Degree or Masters

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary

The Pacific Operations team at Apple is looking for a dynamic and motivated candidate for the role of the Allocation Execution Specialist. The role is an opportunity for a motivated individual to support demand and supply fulfillment activities for Pacific Countries on assigned products in iPhone, Mac, iPad, Apple Watch and Accessory product lines. This role requires a results-oriented self-starter with a strong work ethic, good communication and analytical skills.

Key Qualifications

• Process and Systems oriented. Ability to identify and propose process and system improvement.
• Excellent analytical skills, meticulous with strong eye for business and consumer focus
• Strong multi tasking skills, enjoys challenges, and a confident leader
• Ability to maintain a positive attitude in a fast paced, evolving environment
• Ability to quickly understand and make critical decisions in a fast paced environment
• Ability to work well with teams
• Strong Excel knowledge
• Strong communication and presentation skills
• Hands-on experience in SAP and Programming is a plus
• 1 to 3 years multinational experience in a similar supply chain management role would be an added advantage

Description

• SAP tactical transactions, handling OEMs to ensure 100% fulfillment of products within the Asia Pacific region, supporting new product introduction team to ensure excellent execution of product launches.
• Drive, support and participate in User-Acceptance Test and projects whilst providing inputs on process improvements to scale up the team efficiency is key as well as to lead, drive and facilitate quarter-end management meetings to ensure timely execution of project timelines.
• Coordinate and facilitate cross functional meetings to ensure timely execution.
• Work closely with various functional teams to ensure timely resolutions of disputes or discrepancies, achieve inventory management targets and potentially to lead and drive a group of specialists to meet operational goals.

Education

Bachelor Degree or Masters

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Summary

Are you passionate about analyzing data patterns for large scale search engines? As part of ASE, you will be a product expert and analyze of a diverse portfolio of Apple Media Product machine learning model (algorithms) evaluations. The team represents the user’s perspective as they vet new features being introduced to AMP. Your day-to-day responsibilities will include analyzing and creating innovative ideas to help launch new features being introduced to Apple Service, and reporting systematic issues to leadership, engineering, and product teams.

Key Qualifications

• 10+ years of experience working with systems and products that are powered by machine-learned models and an understanding of natural language or speech-enabled products
• 10+ years of experience with model evaluation (information retrieval evaluation, recommender system evaluation, etc. )
• 7+ years of direct people management, demonstrated coaching and mentoring capabilities
• Research experience in regards to evaluation methodologies, evaluation metrics (NDCG, MRR, recall, precision, F-score, Precision@k)
• A demonstrated passion for data analysis, data-informed product innovation, building and shaping data culture
• You use good judgment balancing art and science when visually communicating information (e.g. Tableau, Superset, ggplot, D3).
• Capable of driving projects of varying sizes and scopes - some will take months and some weeks — and you will need to know when to dive deep
• Deep understanding of the software development for machine-learned products and services, and how analytics and human evaluation data can help improve those products
• Ability to manage complex relationships across multiple functions and establish strong partnerships. Outstanding communication and presentation skills, written and verbal, to all levels of an organization
• Good product sense, with the ability to translate between product goals, business goals and technical requirements for data analytics
• Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
• Innate capability to, directly and indirectly, lead large teams for success

Preferred Qualifications

• Advanced degree in Computer Science, Data Science, Engineering, Humanities or related field.
• Proficiency in scripting or programming languages commonly used in data analysis (e.g., Python, R)
• Experience in Large Language Models and Natural Language Processing

Description

• Oversee the development of a portfolio of products run from the Evaluation organization including, but not limited to: instrumentation, offline evaluation, analytics and reporting.
• Develop project plans, monitor and report on progress, monitor staff workload, manage cross-functional dependencies, and track the evaluation organization to team targets. Keep teams focused on the right priorities to meet aggressive deadlines; clearly communicate project progress to leads and executive team.
• Own evaluation design, planning, and prioritization: Oversee all aspects for multiple projects including specifications, scope, requirements, timelines, and resource allocation.
• Partner with the Head of Human Evaluation to drive the development of a product vision for all measurement and evaluation data products in the Apple Media Products team while ensuring our deep commitment to customer privacy.
• Help the product team to deliver, monitor and improve features as we ship them to production: Evaluate and improve the quality of KPIs for key products by analyzing features, and potentially, how they should be instrumented for evaluation success. Empower others to understand and leverage data for decision making.
• Represent our team with other corporate functions (marketing, product security, legal, etc.)
• Ownership of Evaluation Operations, vendors, budget management, and high data quality ownership through management of a manager and team
• Direct supervision of staff, both ICs and Managers: Performance management, career development, education, training, and most importantly, continuous process improvements. Scale the team with top industry talent.

Summary

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a substantial scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries! These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, forward-thinking, and multi-functional, offering greater exposure to the array of opportunities here. As a software engineer on the Apple Services Engineering (ASE) Core Services team, you'll create and enhance features that elevate the customer experience for millions of users worldwide. Collaborating with cross-functional teams, you'll work on large-scale systems, leveraging distributed data stores with a focus on scalability and performance. We foster creativity, engineering excellence, and innovation to make a meaningful impact.

Description

You will be part of the server team that powers customer-facing features within the Apple client applications - Apple Music, Apple Podcasts, Apple TV, App Store, Apple Arcade, Fitness+ etc. Working multi-functionally with various teams across Apple to deliver some really exciting features to our customers. Thinking about web service performance is a constant thing for us, and we are searching for someone like-minded. If you are used to thinking about performance in terms of median, 95th percentile and 99th percentile, then we are looking for you! You would be someone who is not afraid to question assumptions, is a phenomenal teammate under tight deadlines and seeks problems with sophisticated technical solutions.

Minimum Qualifications

• Bachelors or Master’s degree in Computer Science/Engineering or equivalent technical discipline.
• At least 2 years professional software engineering
• Proficiency in JVM languages like Java, Scala, Clojure or other object oriented programming languages such as C++, GoLang, C# and etc.
• Deep knowledge of data structures and algorithms.

Preferred Qualifications

• Experience in designing and implementing RESTful APIs or other API technologies
• Advanced skill set in object-oriented design, complex data structures, and algorithms.
• Multiple years of experience developing and scaling high-availability, low-latency distributed systems
• Exceptional problem-solving, critical thinking, and communication skills.
• Expertise in writing robust unit and integration tests.
• Familiarity with NoSQL technologies, including but not limited to Solr/Lucene, Redis, Memcached, Cassandra, and Voldemort

Summary

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a substantial scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries! These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, forward-thinking, and multi-functional, offering greater exposure to the array of opportunities here. As a software engineer on the Apple Services Engineering (ASE) Core Services team, you'll create and enhance features that elevate the customer experience for millions of users worldwide. Collaborating with cross-functional teams, you'll work on large-scale systems, leveraging distributed data stores with a focus on scalability and performance. We foster creativity, engineering excellence, and innovation to make a meaningful impact.

Description

You will be part of the server team that powers customer-facing features within the Apple client applications - Apple Music, Apple Podcasts, Apple TV, App Store, Apple Arcade, Fitness+ etc. Working multi-functionally with various teams across Apple to deliver some really exciting features to our customers. Thinking about web service performance is a constant thing for us, and we are searching for someone like-minded. If you are used to thinking about performance in terms of median, 95th percentile and 99th percentile, then we are looking for you! You would be someone who is not afraid to question assumptions, is a phenomenal teammate under tight deadlines and seeks problems with sophisticated technical solutions.

Minimum Qualifications

• Bachelors or Master’s degree in Computer Science/Engineering or equivalent technical discipline.
• At least 2 years professional software engineering
• Proficiency in JVM languages like Java, Scala, Clojure or other object oriented programming languages such as C++, GoLang, C# and etc.
• Deep knowledge of data structures and algorithms.

Preferred Qualifications

• Experience in designing and implementing RESTful APIs or other API technologies
• Advanced skill set in object-oriented design, complex data structures, and algorithms.
• Multiple years of experience developing and scaling high-availability, low-latency distributed systems
• Exceptional problem-solving, critical thinking, and communication skills.
• Expertise in writing robust unit and integration tests.
• Familiarity with NoSQL technologies, including but not limited to Solr/Lucene, Redis, Memcached, Cassandra, and Voldemort

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Why Apple? At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision. And through our collaborative process we build memorable experiences for our customers! Apple is looking for an experienced and highly motivated Product Marketing Manager for our Mac portfolio across Southeast Asia. This role will be based out of Singapore.

As a member of our Product Marketing group, you’ll represent the customer throughout a product’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product-development process. Together with our team, you’ll work to craft groundbreaking ideas into tangible products that excite the world. At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. The Product Marketing Manager will own and drive the product centric marketing strategy for their respective product line of business. A critical function of this role is to be the spokesperson for their product in market. The Product Marketing Manager is part of a team of product experts who champion products within their respective markets and seek innovative ways to keep our products at the heart of the customer conversation. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple!

Description

· Provide Mac product leadership from product introduction to end-of-life for our Southeast Asia business, supporting business and marketing reviews as needed

· Support Mac, macOS and Pro Apps launches with press, partner and customer-facing staff

· Contribute to the annual research and marketing plan, articulating and validating the opportunity and priorities for the overall Mac category across key Southeast Asia countries, subsequently driving and supporting in-market execution as needed

· Liaise with worldwide Product Marketing and Engineering teams on relevant local business needs and feature requirements, influencing the product roadmap through clear recommendations that improve overall customer experience across hardware, software and services

· Become a visible and vocal member of the international Mac Product Marketing team

· Be the guardian of product messaging and positioning across all key customer touch points, advancing the cause of excellence Possess expert knowledge of competitive and third party products, applications and market trends across related consumer, enterprise and education segments

Key Qualifications

• Superior storytelling capabilities, presentation and negotiation skills, with strong oral and written communication in English to work with English-speaking teams.
• 7+ years experience in product marketing or other marketing disciplines, preferred but not limited to computer, creative pro apps, software and/or internet services industries
• Excellent analytical skills and strategic planing expertise, with deep technical awareness and knowledge of industry trends
• A self starter with the ability to continually prioritize and multi-task in a dynamic, creative, matrixed and fast paced environment
• Prior work with international teams in a multi-national company, in roles that require technical fluency and the instinctive ability to be the voice of the consumer
• Flexibility to travel (up to 50% of the time)

Education & Experience

Bachelor’s degree required. MS/MA/MBA preferred but not conditional.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Summary

Apple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal computer in the 1980s with the Macintosh. Today, Apple continues to lead the industry in innovation with its award-winning computers, operating systems, smart phones, and tablet computers. This is made possible because we value the “Think Different” philosophy. Make a difference. The Pacific Reseller Operations (PAC RO) is the key operations liaison with Apple’s Reseller Partners and works with our partners to ensure that the supply chain run as efficiently as possible, in order to maximise sell through across the fastest growing region globally. Join us as we blaze new grounds and grow our footprint.

Description

This role is a senior individual contributor position for a driven individual to utilise their business insight, enhance process knowledge, and apply analytical skills to deliver creative, valuable solutions to the PAC RO team.

You will:

• Become the business analytics expert for the RO team
• Play a leadership role in the standardisation of account deliverables and ensuring adherence to commitments
• Create a performance management system to integrate with the organisational scorecard
• Support the daily/weekly/monthly/quarterly business cadence
• Provide data driven models to support the decision making process
• Gather and disseminate information to internal customers needed to make decisions and drive the business
• Identify process improvement opportunities supported by trend analysis
• Gain agreement from partners to implement process and capability improvements
• Participate in cross-functional teams to address business or systems issues
• Partner closely across all reseller channels on key initiatives and analysis requirements

Minimum Qualifications

• Excellent data and statistical analysis skills
• Superb listening, verbal, and written communication skills (including presentations)
• Comfort with ambiguity
• Ability to deliver quality work to tight deadlines
• Advanced Excel skills including use of macros
• Aptitude for blending quantitative and qualitative data
• Shown process improvement skills with natural curiosity and desire to understand how things work
• Adept at comprehending and working with large quantities of data from a variety of sources
• Detail oriented and self-motivated individual able to function effectively when working independently or in a team
• Ability to maintain poise and a positive attitude in a challenging, dynamic, rapidly changing environment
• Ability to build effective links in a cross-functional team environment
• Ability to change the thinking of, or gain acceptance of, others in sensitive situations
• Extensive experience in data mining and ad hoc analysis
• Working experience in either Supply Demand Planning, Logistics or Inventory Management is preferred

Preferred Qualifications

• Experience with Business Objects, SAP or mySQL is preferred
• Bachelor Degree's in related field, MBA is preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Summary

The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Within Worldwide Sales & Operations Support, the Pacific Operations team is responsible for flawlessly executing Apple’s supply chain in the Pacific region to fulfil millions of customer orders from Greater China, North East Asia, South Asia and Australia-New Zealand while making sure that the right Apple products reach our customers at the right place and at the right time. If you're looking for a fast paced and exciting opportunity, join us as our Regional Supplier Manager.

Description

This regional role based in Singapore is responsible for the management and execution of bulk freight (Air/Ocean) in countries in Asia Pacific. Your responsibilities include import/export portion for finished goods and after sales products/components routed between Original Equipment Manufacturers predominantly in China and regional Distribution Centres and Resellers in the Asia Pacific region. You will lead day-to-day operations driving excellent supply chain performance through our logistics suppliers as part of a team of passionate logistics experts. Responsibilities include:

• Drive 3rd Party Logistics (3PL) partners for operations excellence around on-time execution, losses and damage, track & trace, freight payment metrics.
• Collaborate with 3PLs for strategic initiatives around capacity management, volume fluctuations, cost savings, process/system improvements.
• Engage our freight forwarder resources to drive operations execution, shipment reporting, and timely resolution of shipment issues.
• Support of new product launch processes including finished goods and service level components. Strong analytic skill set to identify trends that will improve overall cost management and lane capacity.
• Continually review and develop logistics capabilities to ensure was are able to scale our supply chains to cover our continued growth.
• Collaborate internally across various functions to overcome supply chain uncertainty. Drive cross functional initiatives with OEM and Planning teams to optimise shipments to reduce cost and increase capacity.
• Identify and drive service improvement initiatives.
• Drive Green initiatives to reduce carbon footprint by optimising shipments and identifying alternative shipping methods.

Minimum Qualifications

• Bachelors degree or equivalent.
• 3 to 5 years logistics industry experience.
• Experience and knowledge on customs (export and import) within the Asia Pacific region.
• Experienced in fast moving customer focused organisation, ideally with high tech / high value shipments.
• Seasoned vendor management skills with consistent track record in developing and leading supplier performance.

Preferred Qualifications

• 6 to 8 years logistics industry experience.
• Able to identify and drive developments and improvements to important metrics (on-time performance, cost, data quality, sustainability etc.), systems, reporting and operational processes.
• Able to thrive in a matrix organisation with demonstrable collaborative approach.
• Creative thinker with a practical approach to problem solving and process improvement.
• Takes initiative and challenge the status quo.
• Demonstrate a positive and approachable demeanour.
• Able to travel within APAC and internationally.

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Why Apple? At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision. And through our collaborative process we build memorable experiences for our customers. Apple is looking for an experienced and highly motivated Product Marketing Manager for our Mac portfolio across Southeast Asia. This role will be based out of Singapore.

As a member of our Product Marketing group, you’ll represent the customer throughout a product’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product-development process. Together with our team, you’ll work to craft groundbreaking ideas into tangible products that excite the world. At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. The Product Marketing Manager will own and drive the product centric marketing strategy for their respective product line of business. A critical function of this role is to be the spokesperson for their product in market. The Product Marketing Manager is part of a team of product experts who champion products within their respective markets and seek innovative ways to keep our products at the heart of the customer conversation. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple.

Description

Provide Mac product leadership from product introduction to end-of-life for our Southeast Asia business, supporting business and marketing reviews as needed Support Mac, macOS and Pro Apps launches with press, partner and customer-facing staff

Contribute to the annual research and marketing plan, articulating and validating the opportunity and priorities for the overall Mac category across key Southeast Asia countries, subsequently driving and supporting in-market execution as needed

Liaise with worldwide Product Marketing and Engineering teams on relevant local business needs and feature requirements, influencing the product roadmap through clear recommendations that improve overall customer experience across hardware, software and services

Become a visible and vocal member of the international Mac Product Marketing team

Be the guardian of product messaging and positioning across all key customer touch points, advancing the cause of excellence

Possess expert knowledge of competitive and third party products, applications and market trends across related consumer, enterprise and education segments

Key Qualifications

• Superior storytelling capabilities, presentation and negotiation skills, with strong oral and written communication
• 7+ years experience in product marketing or other marketing disciplines, preferred but not limited to computer, creative pro apps, software and/or internet services industries
• Excellent analytical skills and strategic planning expertise, with deep technical awareness and knowledge of industry trends
• A self starter with the ability to continually prioritize and multi-task in a dynamic, creative, matrixed and fast paced environment
• Prior work with international teams in a multi-national company, in roles that require technical fluency and the instinctive ability to be the voice of the consumer
• Flexibility to travel (up to 50% of the time)

Education & Experience

Bachelor’s degree required. MS/MA/MBA preferred but not conditional.

Summary

Reporting to the Pacific Product & Launch Readiness team in Singapore, you will program/project manage compliance related projects across the regions. You will be responsible for ensuring that all  products are not only fully aligned with regional in-country regulations, but adhere to Apple’s vision pertaining to branding and design aesthetic. In order to be successful in this role, you should have an in-depth knowledge of the regulatory requirements in the region. In addition, the you will have to work collaboratively with Regulatory Compliance Team to aim for best-in-class product certification lead-time and ensuring the most efficient time to market for new products in the Pacific region. Timely communication of the certification schedule to the wider Ops team and precise execution of the NPI certification plan are the fundamental deliverable for the role.

Description

This role collaborates closely with various cross-functional teams including Planning, Logistics, Marketing, Legal, Compliance, Government Affairs., and etc.

Experience and knowledge of multiple disciplines including supply chain management (order management & fulfillment, supply demand management, manufacturing, logistics fulfillment etc), and product management (localization, certification and new product launches) is critical. This role requires a strong leader who can make things happen, lead the resolution of issues, keep people on schedule, mind every detail, and operate under conditions of incomplete information and ambiguity with agility and comfort. Effective communication, extraordinary project management and analytical skills are needed.

Key Responsibilities

• Drive & Lead business process Change. Assess current business processes for improvement opportunities.
• Drive alignment and consistency in solutions, ensuring they meet Apple’s Strategic Goals.
• Document and implement new processes effectively through change management and cross-functional collaborations.
• Influence decisions through collaboration, leadership and customer-focused approach.
• Effectively handle all projects/programs, providing timely updates and elevating critical risks to cross-functional and executive teams as required. Drive, track and publish New Product Certification Lead-time.
• Ensure Perfect execution of POR.
• Ensure process integration across organization, both regionally and globally. Advisor to business managers/users in deriving the best practices/processes and IT capabilities to support the business.
• Leadership and/or Participation in actual product localization bill-of-materials (BOM) work may be required.
• International Travel may be required.

Key Qualifications

• Extraordinary ability to establish relationships with both working and higher management teams.
• Excellent leadership and influence in a matrix organization.
• In-depth experience in program and/or project management.
• Excellent communicator (Verbal/Written).
• Excellent problem solving skills.
• Strong Analytical and business process re-engineering skills along with a superb attention to details.
• Ability to work with ambiguity and thrive under pressure.
• A Desire to operate “Hands On” in the role.
• Self motivated individual who thrives working in a fast-paced & dynamic environment with a great sense of urgency.
• Minimum 6-8 years of relevant experience in a consumer electronics environment.

Education & Experience

BS/BA degree required. MBA or advanced degree a plus.

Additional Requirements

Minimum 10 years of experience in Operations in a consumer electronics environment

At least 4-6 years of proven people management experience

Track record of successfully leading complex projects/programs

Summary

At Apple, we believe in the power of technology to enrich people’s lives. Everything we build is designed—first and foremost—with helping people in mind. We believe advertising is no different, and that its value should come from how it benefits customers, not what it extracts from them. Our Ad Platforms team applies that belief by delivering ads that contribute, helping people discover content, supporting creators, and protecting and respecting everyone’s privacy. Because when advertising is done right, it benefits everyone.

We are seeking for a Platform Specialist with a real passion for B2B sales to join our Search Ads team to help developers and marketers of all sizes drive discovery of their apps across the App Store by doing advertising the right way. Platform Specialists at Apple are key contributors on the team who have very strong communication and interpersonal skills, are highly analytical, resourceful, customer focused, team oriented, and can work independently to meet revenue and business objectives. You have a proven track record of meeting or exceeding revenue targets in the mobile and app developer space in the Vietnam market with performance type advertisers and agencies by utilizing Apple Search ads.

Key Qualifications

• Relevant years working experience in performance media sales for the Vietnam market.
• Deep knowledge of the Vietnam media landscape and mobile advertising landscape, in particular gaming, productivities & utilities, ecommerce, finance, and/or education (both local and cross-border advertising).
• Extensive background understanding Performance Advertisers’ needs, expectations, their go-to market strategies and how they measure success (preferably in the search and display marketing ecosystem) through client interactions with both mid to senior management.
• Strategic selling aptitude working with performance and display advertisers as well as advertising agencies and is confident interacting with mobile measurement partners (MMPs)
• Strong in collaboration, analytical, prioritization, troubleshooting and problem-solving skills.
• Experience working with data and relaying it in a thoughtful and cohesive manner through effective visualization to help customers grow their business.
• Organized and efficient, with the ability to perform under tight deadlines.
• Ability to focus on the details.
• Excellent verbal and written communication skills which includes effective presentations skills both in person and over video conferencing.
• Extremely professional and have a positive demeaner.

Description

Collaborate with advertisers on the best and most efficient ways to identify opportunities, optimize and maximize their business objectives through our platform Use search and display marketing experience to drive efficiencies and steer advertiser strategy. Build, shape and deliver campaign metrics to help grow the clients' business. Build and nurture a positive relationship with the client, which may include developers, marketers, and advertising agencies. Be an expert of the tools that are built to support the business. Use of internal and external data sets to understand how to best help grow advertisers’ business. Work closely with sales, marketing, research, product, analytical and operational teams to give guidance on what’s moving the industry.

Additional Requirements

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Summary

Apple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal computer in the 1980s with the Macintosh. Today, Apple continues to lead the industry in innovation with its award-winning computers, operating systems, smart phones, and tablet computers. This is made possible because we value the “Think Different” philosophy. Make a difference. The Pacific Reseller Operations (PAC RO) is the key operations liaison with Apple’s Reseller Partners and works with our partners to ensure that the supply chain run as efficiently as possible, in order to maximise sell through across the fastest growing region globally. Join us as we blaze new grounds and grow our footprint.

Key Qualifications

• Excellent data and statistical analysis skills
• Superb listening, verbal, and written communication skills (including presentations)
• Comfort with ambiguity
• Ability to deliver quality work to tight deadlines
• Advanced Excel skills including use of macros
• Aptitude for blending quantitative and qualitative data
• Shown process improvement skills with natural curiosity and desire to understand how things work
• Adept at comprehending and working with large quantities of data from a variety of sources
• Detail oriented and self-motivated individual able to function effectively when working independently or in a team
• Ability to maintain poise and a positive attitude in a challenging, dynamic, rapidly changing environment
• Ability to build effective links in a cross-functional team environment
• Ability to change the thinking of, or gain acceptance of, others in sensitive situations
• Extensive experience in data mining and ad hoc analysis
• Working experience in either Supply Demand Planning, Logistics or Inventory Management is preferred
• Experience with Business Objects, SAP or mySQL is preferred

Description

This role is a senior individual contributor position for a driven individual to utilise their business insight, enhance process knowledge, and apply analytical skills to deliver creative, valuable solutions to the PAC RO team.

YOU WILL:

- Become the business analytics expert for the RO team

- Play a leadership role in the standardisation of account deliverables and ensuring adherence to commitments

- Create a performance management system to integrate with the organisational scorecard

- Support the daily/weekly/monthly/quarterly business cadence

- Provide data driven models to support the decision making process

- Gather and disseminate information to internal customers needed to make decisions and drive the business

- Identify process improvement opportunities supported by trend analysis

- Gain agreement from partners to implement process and capability improvements

- Participate in cross-functional teams to address business or systems issues

- Partner closely across all reseller channels on key initiatives and analysis requirements

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.