Total 12 job vacancies by Apple South Asia Pte. Ltd.

Summary

The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. We bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand. Learning and Engagement team is an integral part of PAC operations, driving all learning & development, internal communications and employee engagement initiatives. Key focus is to design, develop and facilitate compelling learning programs & experiences that meet the needs of our business. In this role, you will be the training expert, manage programs end to end and be an active business partner.

Description

The L&D Partner role is responsible for managing end-to-end learning solutions for the PAC Operations team, while driving and evangelizing innovative and effective approaches to learning. You will interact with teams to understand requirements, develop project plans, design content and facilitate sessions to support the learning needs and opportunities across operations. You will make a substantial impact by developing inclusive, learner-centric experiences and aligning them to our business priorities.

• Partner closely with x-functional teams to develop and deliver best in class learning solutions that influence positive / behavioral change, align with strategic business objectives, and enhance individual and organizational capability
• Understand organisational talent needs, connect the dots and proactively design niche solutions for targeted audience
• Manage programs end to end, from conception to deployment, considering the complexities of a diverse audience
• Drive innovative approaches to L&D, bringing in new trends, modalities to drive high learner engagement
• Analyse, measure and communicate the overall impact of learning
• Lead development and improvement of L&D content/ processes in an agile environment and execute with exceptional quality, timeliness and attention to detail
• Support organization readiness for the roll-out of new tools, processes, and people development initiatives.

Minimum Qualifications

• Bachelors degree Required; Master's degree in Instructional Design or Human Resources desirable;
• 6+ years of relevant work experience in an L&D/ HR Organization, Instructional or Curriculum Design preferred.
• Experienced facilitator adept with diverse range of content and audience (ICs, Managers, leaders)

Preferred Qualifications

• Strong project/ program management experience, which includes conception and initiation, planning, execution, performance/monitoring, and closure.
• Demonstrated experience with different learning formats such as eLearning, on-demand, video-instructor-led-training (VILT), instructor-led-training (ILT), blended learning, job aides, etc.
• Strong ability to think strategically & execute tactically, with a keen focus on results
• Sharp analytical skills with experience interpreting complex data for informed decision making.
• Exceptional communication skills, incl. interpersonal and influencing skills, with the ability to partner with key stakeholders, global counterparts, and executives in a matrixed environment.
• Ability to persevere and adapt in a fast paced, agile environment , with positive and professional “customer-focused” attitude.

Summary

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a substantial scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, forward-thinking, and multi- functional, offering greater exposure to the array of opportunities here As a software engineer on the Apple Services Engineering (ASE) Core Services team, you'll create and enhance features that elevate the customer experience for millions of users worldwide. Collaborating with cross-functional teams, you'll work on large-scale systems, leveraging distributed data stores with a focus on scalability and performance. We foster creativity, engineering excellence, and innovation to make a meaningful impact.

Description

You will be part of the server team that powers customer-facing features within the Apple client applications - Apple Music, Apple Podcasts, Apple TV, App Store, Apple Arcade, Fitness+ etc. You will be working multi-functionally with various teams across Apple to deliver some really exciting features to our customers. Thinking about service performance is a constant thing for us, and we are searching for someone like-minded. If you are used to thinking about performance in terms of median, 95th percentile and 99th percentile, then we are looking for you. You would be someone who is not afraid to question assumptions, is a phenomenal teammate under tight deadlines and seeks problems with sophisticated technical solutions.

Minimum Qualifications

• Bachelors or Master's degree in Computer Science/Engineering or equivalent technical discipline.
• At least 3 years of professional software engineering experience
• Proficiency in JVM languages like Java, Scala, Clojure or other object oriented programming languages such as C++, GoLang, C# etc.
• Strong object oriented programming skills with deep knowledge of data structures and algorithms.

Preferred Qualifications

• Multiple years of experience developing and scaling high-availability, low-latency distributed systems
• Experience in designing and implementing RESTful APIs or other API technologies.
• Exceptional problem-solving, critical thinking, and communication skills.
• Expertise in writing robust unit and integration tests
• Familiarity with NoSQL technologies, including but not limited to Solr/Lucene, Redis, Memcached, Cassandra, and Voldemort

Summary

Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.

The Partner Communications Manager leads the marketing communications strategy, planning and execution for Apple products and services in the Partner (indirect) channel. This team drives the development of partner journey, campaigns, and creative with some of the biggest brands across the world, shaping how Apple shows up within every touchpoint in the partners’ space, including all advertising, physical and digital environments.

Description

This role is responsible for driving marketing innovation and raising the creative bar with indirect Channel Partners, whilst upholding the integrity of the Apple brand.

Key responsibilities include:

• Drive innovative partner strategies and impactful creative work through a deep understanding of the Apple brand, our partner’s brands, commercial priorities, market trends and challenges
• Work across the global organization to understand both macro and comms trends for Apple product and services. Synthesize takeaways into insights to drive optimization of future advertising, digital and in-store efforts
• Work with Global (Geo) Partner Communications teams to identify and develop strategies and communication plans, including advertising, digital channels and the partner’s owned marketing channels in-store and online
• Develop and drive global processes, across Apple products and services, to improve the quality and effectiveness of the partner work as well as the efficiency of the path to get there
• Collaborate extensively across many teams, internationally and locally, both internally at Apple and externally with partners such as Carriers, Retailers, Banks, SMB’s and Enterprise Resellers, Media Content Providers and more
• Inspire and contribute to the large global network of Geo Partner Communications Managers, sharing key takeaways, findings and case studies
• Travel requirements: upto 35% time

Minimum Qualifications

• Bachelor’s degree, MBA or advanced business degree
• 8+ years experience in marketing communications
• Experience in brand communications - from strategy to execution to analysis of results.

Preferred Qualifications

• Proven work experience in a creative environment
• Experience in build a global communications strategy for partners
• Ability to dive deep into a partner’s business, marketing strategy and consumer insights, to understand challenges and find opportunities
• In-depth understanding of digital platforms (social, eCRM, e-commerce platforms, content, performance marketing, digital in-store) and how they can be leveraged to deliver the most compelling product experience throughout the customer journey
• Passion for phenomenal work, seeing potential and nourishing it, with a tremendous ability to influence both internal and external stakeholders to drive the work forward
• Passion and eagerness to drive thoughtful strategy, build innovative communication plans and develop great creative and integrated campaigns
• Thrive as part of a cross-functional team, flexible and adaptable in a multifaceted environment as a member of a successful team, yet also have the ability to lead
• Ability to build rapport, credibility and influence across multiple collaborators in a highly matrixed organization

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics

Summary

At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management team that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. The International Product Marketing team in [x Geo] is looking for a Technical Marketing Specialist to work on Apple’s thrilling product launches and ongoing marketing efforts. The candidate is expected to provide technical consultation and operational support for the Product Marketing organization. This includes support for Apple's product launches and press briefings, internal testing of Apple devices, as well as product and feature qualification of new Apple hardware. This role is part of the International Product Marketing organization - a group of product experts who champion products within their respective markets and seek innovative ways to keep our products at the heart of the customer conversation. The International Product Marketing organization lays the foundation for Apple's peerless demonstrations, presentations, and briefings. We are passionate about our products and we’re looking for a highly motivated individual to provide best-in-class technical support to our marketing initiatives.

Description

• Support the introduction of new products by collaborating with product managers providing technical expertise to ensure products receive the launch they deserve
• Streamline processes to help Product Marketing efficiently prepare for launches within ongoing marketing efforts, including product briefing and experiential events
• Conduct hardware and software testing in partnership with Product Marketing
• A strong sense of individual ownership and responsibility is required, while working in a team environment
• Troubleshoot devices
• Become a visible and vocal member of the Product Marketing team

Minimum Qualifications

• Experience with both iOS and macOS, as well as Apple hardware
• Ability to travel up to 50%

Preferred Qualifications

• Experience with scripting is highly favorable
• Solution and process-oriented independent thinker with a strong eye for detail
• Proficient written and verbal communication with the ability to tailor communication to different audiences
• Creative and ambitious thinking is highly encouraged

Job Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
  Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
  Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Key Qualifications

• 4 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Education & Experience
Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.

Summary

The Pacific Logistics team is the heartbeat of Operations at Apple. Experience the best of both worlds, working with the best Logistics partners in the industry as well as with the best minds within Logistics and other functions of Operations. Our Logistics partners move, store and orchestrate deliveries to all our customers within Asia Pacific, touching online consumers, Retail Store and Channel partners, including Telco, Reseller and Distributors.

The Logistics team interfaces actively with the Routes-to-Market fulfilment teams as well as the Supply Demand Planning Team in Apple, while working closely with our Logistics partners to ensure that the network is being managed as efficiently as possible, in order to get deliveries to our customers in a timely manner.

Description

The Logistics Infrastructure team is looking for a dynamic and experienced individual to perform a role as Logistics systems support. The Infrastructure team governs data, systems and processes related to the Logistics team.

The successful candidate will be a subject matter expert (SME) of Logistics systems including but not limited to real-time track and trace, transportation management and service levels management system. Representing the Logistics team regionally and cross-functionally on the relevant systems in a fast paced environment, the candidate will need to demonstrate robust system knowledge, data analytic skillset, and be the go-to person for system related queries across internal functions and with external partners.

As the role is dynamic and evolves with our ever-growing business environment, the candidate is expected to continuously adapt and learn new skills/ system knowledge. Core responsibilities includes but not limited to:

- Execution focus

- Provide support to systems maintenance during business as usual (BAU) and peak periods.

- Support system issue resolution, and timely update to stakeholders.

- Project focus

- Translate business requirement into system setup, as well as to propose system/process enhancements to enhancement supply chain efficiency or customer experience.

- Successful candidate need to participate in capital projects from business requirement stage till implementation. This includes playing a key role in User Acceptance Testing (UAT) and advisor for these projects.

Minimum Qualifications

• Bachelor’s Degree or equivalent
• Basic knowledge of SAP or equivalent ERP systems
• Experience in data analysis tools (e, g, Tableau, SQL and etc)
• Experience in project management with agile methodology

Preferred Qualifications

• 2 to 3 years experience in a Logistics related industry with exposure to Logistics systems, including shipment tracking, transportation management, service levels management and business reporting/ Business Intelligence tools. Understand coding language(s) is preferred
• Ability to understand and translate between system and operational requirements
• Good interpersonal communication skill in both written and oral format
• Effective time management, ability to multi-task
• Sense of urgency and persistence in resolving urgent production issues and an insatiable drive to understand root causes of issues; needs to be a creative thinker for solutions related to these issues to pursue enhancements, fixes and better operating processes
• Adaptable, flexible and open-minded to work in a dynamic, fast paced environment that undergoes constant change
• Not afraid of change, willing to take on new systems, programs or skills as required by the business; a can-do, positive attitude and a thirst for personal growth

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Senior PR Manager, to help create and implement PR initiatives for Apple's iPhone and Apple Intelligence business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to bring fresh storytelling ideas to fruition. This person will be responsible for iPhone as a camera for the world’s most innovative photographers, as a mobile edit suite film makers using software like iMovie, for social content creators on TikTok and Instagram, or for citizen journalists in urban centres. They will have more than an ear to the ground: they will be immersed in an iPhone-enabled culture of photographers, producers, content creators, influencers and media to support all Southeast Asia markets while directly managing Singapore and Malaysia. This person will also be responsible for proactive and reactive communications for Apple’s Artificial Intelligence and Machine Learning (AI/ML) work, which includes Siri, new Apple Intelligence features across all Apple products and services, and other projects.

• This role will work in partnership with the senior manager to create strategies and deliver campaigns that increase awareness and understanding of products and their software across Southeast Asia.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers covering iPad, Mac and Services, country product PR teams in Thailand, Vietnam and Indonesia, Product Marketing and Marcom teams.
• You will help us find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia.

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences.
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of smartphone market an advantage.
• Experience in media relations and developing a network of media contacts in creative, tech, photography, artificial intelligence, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship.
• Excellent written and verbal communications skills.

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Head of Corporate Communications and PR, to help create and implement PR initiatives for Apple's Mac business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and/or consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to drive fresh and relevant storytelling. The world’s most creative, exciting and innovative work is created with Mac and our ecosystem. This role will influence how Mac brings new levels of innovation to creative industries, film, television and music production; how it enables scientific discoveries or enables medical advancements and how its versatility creates new ways of working in business, learning in the classroom, and enabling creativity in households and studios.

• This role will work in partnership with agency teams across the region to create strategies and deliver campaigns that increase awareness and understanding of products and their software.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers, including Apple Intelligence and operating systems, SEA product PR Managers across iPhone, iPad, Apple Watch, education and health, Product Marketing and Marcom teams.
• This role will help find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia
• Excellent written and verbal communications skills

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of PC market an advantage
• Experience in media relations and developing a network of media contacts in creative, tech, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship

Summary

Apple is looking for a thought leader in Market Research to support research and insight needs in Asia markets especially Southeast Asia and India. This position is responsible for developing research plans, managing local specific projects, working closely with local stakeholders and Research team to deliver insights that unlocks new growth opportunities for the local market and informs decision making. We’re looking for an expert in consumer research and research methodologies, highly capable and agile in analyzing and synthesizing data across different sources, translating data into actionable insights and linking it to business issues. The candidate should also have creative visualization and impactful presentation/communication skill. The key success factor in this role is the ability to design, oversea and utilize research programs to timely capture consumer voice and address unique local business needs. The success of this role will also highly depend on strong collaboration with other research members and local function teams.

Description

• Partner with local teams in SEA and India to identify the key local business issues, create research brief and develop research plan that delivers compelling insights and provides thought leadership.
• Lead, develop and manage primary consumer research execution for data collection and reporting, and conduct advanced analysis when needed.
• Communicate and deliver meaningful research results to key stakeholders and support insights communication for local needs.
• Manage syndicated data sources as well and triangulate data from various sources to deliver broader strategic insight.
• Work closely with other research members in the team to make sure the best synergy, high quality and seamless communication across the projects & deliverables in the Asia region. Support projects for other markets in the region when needed.
• Collaborate with global research team on projects involving SEA and India where local input & participations are required.
• Identify high quality local data sources and local agencies. Bring innovation to research projects including recommendation of relevant approaches that suit local markets best.
• Travel to US, China and other Asia markets is required.

Minimum Qualifications

Bachelors degree in market research or human behavior, sociology or statistics related field.

At least 7-8 years of demonstrated success in customer insights / marketing research in a consumer technology / consumer products company or market research firm.

Preferred Qualifications

• Intellectually curious with proven track record in quantitative and qualitative survey analysis.
• Comprehensive experience in market research project and agency management.
• Highly analytical, capable to cut data for different needs and run advanced analysis (regressions, driver analysis, factor analysis and cluster analysis etc.) when needed.
• Extremely strong communication, visualization and articulation skills to deliver meaningful insights to shape business decisions.
• Curiosity and perseverance, a drive for focus and excellence, ability to multi-task and ask questions.
• Dynamic and highly motivated individual who works well in a fast-paced and changing environment and always willing to learn new things.
• Deep expertise with application of a broad range of consumer research techniques and methodologies.
• Ability to efficiently manage and implement quick-turnaround, high volume of projects
• Great understanding of consumer technology industry.

Summary

Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do. We are looking for forward-thinking individuals who will be tasked with leading all aspects of Supply and Demand Management (SDM) for a number of our Product Lines. Extraordinary operational excellence is a cornerstone of our ability to consistently surprise and delight our customers. We are responsible for analyzing Demand and securing Supply to support all of Apple’s Routes to Market in the APAC region; Apple’s Online Store, Apple’s Retail Chain and also Apple’s wider Reseller Channel. You will utilise your analytical, planning or account management skills and will work in a dynamic consumer goods environments. You will develop, communicate, and execute end-to-end product demand and supply plans across all channels of distribution. You will be part of the APAC SDM Planning organization and as the business develops, planners may support other product ranges. Do you think strategically and execute tactically? Are you persistent with your attention to detail, enjoy solving problems and comfortable working with numbers?

Description

Analytical

• Liaise with Sales, Sales Finance and Worldwide planning to balance supply &/ demand for the region
• Forecast end consumer demand for all channels. Evaluate associated risks and plan for contingency.
• Develop weekly and quarterly supply and demand plans to meet Apple’s financial objectives
• Present forecast performance while highlighting changes in business trends in order to drive strategy conversations
• Analyse product sales on a weekly basis to recognize opportunities and drive cross-functional partners on both supply and demand side to maximise end consumer sales
• Work closely with cross-functional teams to implement plans

Driving Strategic Objectives

• Drive analysis to set launch quantities of new product introductions and to ensure smooth product transitions
• Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion
• Track & improve key metrics through process development
• Complete root cause analyses and develop mitigation plans for any unexpected changes
• Present regular product updates and recommended actions to Operations leadership

Minimum Qualifications

• Demonstrated experience in supply chain/planning/forecasting/analytical role
• Strong data analysis and numeric skills
• Practical and enthusiastic approach to problem solving and process improvement
• Solution oriented analytical planning skills
• Strong work ethic, perseverance and flexibility
• Organised and able to react to the challenges of a fast-paced environment
• Excellent communication, interpersonal and negotiation skills, both written and verbal
• Ability to build effective relationships in a cross functional team environment
• The ability to deliver quality work to tight deadlines
• Proficiency in at least one MRP system and strong Excel skills
• A self-starting, innovative individual who also can work as part of a team

Preferred Qualifications

• Masters/Bachelors degree ideally, however if you have relevant experience, you are encouraged to apply
• Prior experience in fields that demand multiplex quantitative analysis such as finance or consulting is desired
• Prior experience in product planning, production control, inventory management, or production/manufacturing operations is a plus
• Ability to move beyond traditional ways of doing things and push past the status quo
• Ability to embrace, learn and adopt new technology and encourage others to do the same

Summary

The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. Want to be a part of what it takes to bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand? Read on, to learn more. The Product & Launch Readiness (PLR) team is responsible for leading cross functional teams to align on the product launch strategy (timing, volume, channel coverage etc) and closely track execution, ensuring operational risks are raised and mitigated. As a Product Localization Manager, you will lead the full compliance of our hardware products with regulations required for each country in the Pacific region (Japan, Australia, New Zealand and Asia Pacific). You will also support speed to market improvements for product launches and seamless updates to current products. You will develop in-depth knowledge in select countries and products and become the go-to subject matter expert connecting compliance requirements to business impact. Finally, you will drive optimal business decisions regionally and globally with sound business recommendations detailing requirements, impacts, timelines and risks. The Pacific Region’s business is growing, with all teams scaling up to support this dynamic market. This role offers the opportunity to solve some of the most challenging issues due to the complexity of emerging markets and its dynamic business environment. PLM leads the cross functional collaboration to identify solutions which ultimately include the proper localization and customization of the Bill of Materials (BOM) to ensure readiness for the market. This role requires close collaboration across functions: Product Marketing, Operations (e.g. Supply & Demand Planning, Logistics, Reseller Channel Management), Legal, Compliance (e.g. Environmental, Regulatory, Safety & Trade) and Government Affairs.

Description

Define each NPI (new product introduction) localization requirements with WW and regional cross-functional teams Ensure flawless execution of NPI launch with accurate BOM creation Execute BOM roll-in or cut-in requirements Perform First-Article-Inspections (FAIs) on new localized product components Collaborate with global teams on the implementation of Pacific regulatory markings & artworks Work with Regulatory Compliance, Legal, Environmental, Safety, Government Affairs and Trade Compliance teams on resolving and mitigating issues relating to product regulatory requirements Develop & execute localization solutions that are feasible (simple vs complex), scalable and cost effective to ensure products meet 100% of the in-country regulations Identify and communicate risks and priorities to drive on-time and compliant delivery of products

Minimum Qualifications

• Driven professional who is comfortable working in a fast-paced & dynamic environment
• A leader who can quickly understand the intricacy of issues/requirements, develop the business case and drive a plan to resolution
• Exceptional project management & analytical problem solving skills
• Excellent time management, ability to be “hands on” with great attention to detail and ability to handle incomplete / ambiguous information with agility and comfort
• Remarkable ability to build relationships and operate in a matrix organization (e.g. influence without authority)
• Experienced in risk assessment and developing mitigation plans
• Exceptional communicator (both written/verbal)
• Does not accept status quo and can drive business process improvements

Key Qualifications

• Minimum 8-10 years of professional experience in developing the required Skills & Competencies, including international professional experience (Pacific Region is a plus)
• Experience and knowledge of multiple disciplines within supply chain operations (order to fulfilment, supply/demand planning, logistics, manufacturing, etc.) and product management (localization, certification and new product launches) is a plus

Education & Experience

BS/BA degree required; MBA or advanced degree a plus.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure a best-in-class customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries. As customer buying behaviour rapidly shifts towards online, there is a great opportunity for a highly-driven professional to join us as RFO Program Manager. In this role, you will be responsible for strategic fulfilment programs that cut across Operations and Retail to improve efficiencies and offerings in Apple’s fulfilment strategy. Representing as RFO Subject Matter Expert, new fulfilment process and system functionality will be supported by this role from conception to design, implementation and support.

Description

As the Program Manager, you will: • Lead fulfilment strategy and programs from concept to go-live; recommend fulfilment roadmap for PAC countries and seek global alignment with senior management • Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to help shape and form the future capability roadmaps • Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps • Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T • Drive program and process reviews to improve our online and store fulfilment experience and enhance operation efficiency while balancing costs • Manage communications at senior management level while being in the details of all aspects of assigned programs • Design and provide reporting improvements based on needs of programs • Partner with user groups in planning, scripting, data setup and execution of User Acceptance Testing (UAT) and drive cutover planning, with input from IS&T

Minimum Qualifications

• Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required. Master Degree preferred
• Minimum 6-9 years of experience in program, project management or business analytics with proven track record of successful implementation of mid to large scale projects

Preferred Qualifications

• Extensive Supply Chain, Logistics and/or operations experience with e-commerce or Retail background is highly preferred
• Strong relationship management and interpersonal skills with ability to translate complex findings to a business audience
• Critical thinker with a strong sense of urgency to resolve issues
• Agile in ambiguity, with an ability to persevere and adapt under pressure
• Exceptional communicator and presenter, with ability to tailor style to different levels of an organization
• Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans
• Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
• Stakeholder Management experience in a fast-paced matrix organization preferred