Total 40 tourism management job vacancies in Singapore

Contract Duration

· 1 Year

Working Location

· Tanjong Pagar

Working Hours

• 5 Days (Mon to Thur: 8.30am to 6.00pm; Fri: 8.30am to 5.30pm)

Offered Salary

· S$2,500 to S$3,500 per month (Depending on qualifications and experience)

Requirements

• GCE ‘N’/’O’/’A’ Level / Nitec COS / Higher Nitec / Diploma / Degree
• 1 – 2 years of experience in HR
• Good attention to details
• Ability to work under pressure and deliver within stipulated timelines
• Effective oral and written communication with good presentation skills
• Ability to work both independently and as part of a team

Job Description

• Assist with the transfer of existing officers e-documents into VITAL’s ePfile system
• Arrange tea sessions for new hires
• Manage temporary staff administration (including new requests, extensions, contract expiry, resignations, terminations)
• Verify temporary staff invoices
• Prepare and post weekly HR Announcements
• Record Management
• Support HR manager for events and ceremonies
• Coordinate and provide support for career fairs
• Assist with recruitment processes
• Any other duties as assigned by supervisor

EA License No.: 96C4864

Reg No.: R1106928

What the role is

The role is a key individual contributor, overseeing and facilitating the process of change within the organization. The primary responsibility is to ensure effective planning, implementation, and sustainability of changes, while minimizing resistance and maximizing employee engagement. This role is tailored for a proactive, results-oriented individual who is passionate about driving change and contributing to the continuous improvement of our organization. If you are a strategic thinker committed to excellence in public service, we welcome you to apply for this role.

What you will be working on

This role involves leading and facilitating the transition of technology-related changes within the organisation, to support the adoption of new processes, systems, and organisational structures. The individual will collaborate closely with various stakeholders and would also be tasked with integrating service design principles into change processes to facilitate seamless transitions and mitigate resistance to change, and to drive change initiatives that enhance our organisational effectiveness and service delivery.

Change Planning and Implementation

• Developing change management strategies and plans that align with the organisation’s goals. This includes identifying the need for change, setting objectives, and outlining the steps required to achieve successful implementation.
• Competencies: Change Planning and Strategy

Change Impact Analysis

• Assess the impact of change to identify the impact and effects changes on organisational processes, systems, and people, and identify potential risks and devising strategies to address resistance and facilitate a smoother transition.
• Competencies: Analytical Thinking, Problem Solving, Risk Management

Stakeholder Engagement

• Engage with key stakeholders at all levels of the organisation to build support for change initiatives, ensuring awareness, commitment, and adoption of the assigned project.
• Competencies: Stakeholder Engagement

Communication

• Develop and execute impactful communication strategies tailored to various target audiences, ensuring clear, meaningful messaging that resonates with stakeholder.
• Competencies: Communication Skills, Message Framing & Delivery

Training and Enablement

• Collaborate in the development, design and delivery of training and enablement strategies aligned with change initiatives, to equip impacted stakeholders with the necessary skills and knowledge to adapt to new processes and systems.
• Plan and contribute to the development of materials and resources that support stakeholder readiness.
• Competencies: Training Design, Content Development, Training and Development

Stakeholder Readiness and Support

• Conduct assessment to gauge the stakeholder readiness for change and identify areas that require additional support or intervention to mitigate risks.
• Work closely with stakeholders to ensure readiness for change, employing strategies to manage resistance and facilitate a positive acceptance of new initiatives.
• Competencies: Stakeholder Management

Integrating Service Design in Organisational Change

• Assessing how changes will impact service delivery, identifying opportunities to improve services during the change processes, and ensuring that the redesigned services align with organisation evolving needs and goals.
• Competencies: Communication, Facilitation, Systems Thinking, Service Design

Location:

Near Paya Lebar MRT

Salary:

$3800 to $5000

What we are looking for

• 3 to 5 years of experience in change management or a related field, with a strong track record of successfully implementing change initiatives.
• Tertiary qualification preferably in change management-related, organisation development-related or communications-related fields. Relevant certifications (e.g., Prosci Certified Change Practitioner) are highly regarded.
• Demonstrated ability to develop and implement change management strategies and plans effectively.
• Exceptional communication skills, capable of crafting and delivering clear, impactful messages to diverse audiences.
• Strong analytical skills, with a proven ability to conduct thorough Change Impact Analyses.
• Experience in supporting the design and delivery of training programs related to change initiatives.
• A deep commitment to public service and alignment with our organization's mission, vision, and values.
• Prior experience in the public sector or a complex, regulated environment is preferred.

Candidates without the required qualification but possess the relevant work experience are welcome to apply.

Successful candidates will be offered a 2-year contract.

Reg No: 96C4864

EA License No: R22110839

What the role is

Reporting to the Community Architect Team, the candidate will be required to perform the following key tasks:

What you will be working on

1) Partnership and Engagement

• Partnership and Engagement Strategy

(a) Connect partnership and engagement plans with policy intent

(b) Situate partnership and engagement plans in operating context and manage risks

• Sense and Evaluate Impact

(a) Set indicators, identify suitable output and outcome indicators, and collect data

(b) Analyse data and evaluate effectiveness of engagement based on intended outcomes

• Design Engagements

(a) Design engagements that are aligned to objectives, using appropriate partnership and engagement strategies and techniques

(b) Design interventions to amplify and close the loop for engagements

• Stakeholder Engagement (including internal stakeholders)

(a) Identify and prioritise stakeholders based on issue/domain area

(b) Build and sustain relationships with stakeholders

• Mobilisation

Mobilise partners or community, including internal stakeholders, to co-create and co-deliver outcomes

2) Programme Evaluation

• Evaluation planning

Develop a robust evaluation plan at the start of a programme for the monitoring and execution of reviews for programmes/policies. The components of an evaluation plan include programme theory, indicators to reflect desired outcomes, data collection plans, and evaluation requirements

• Review Execution

Conduct reviews to assess the impact and value-for-money of a programme or project by applying evaluation methods, approaches, and tools. This includes reviewing programme outcomes and achievement of indicators, validating key assumptions and contributing factors, identifying process and policy gaps, and recommending solutions

• Evaluation Reporting and Follow-ups

Prepare, present, and follow through on the findings and recommendations from reviews in support of organisational decision making

3) Public Communications

• Marketing Communications Strategy

Develop marketing communications strategy and implementation plan tailored to specific audience profile to achieve desired outcomes

• Message Framing and Delivery

Craft and deliver messages in a manner that is aligned to communications strategy and objectives while considering different target audiences

• Outreach and Engagement (including internal communications)

Develop and implement engagement programmes to obtain buy-in from the public and internal stakeholders on policies

4) Service Delivery

• Customer Experience and Service Design

Understand different customer segments based on characteristics, behaviours and needs, and design services around customer journey and experience

• Customer Service and Case Management

Effectively deliver services, coordinate, and manage service cases, from the start of service requests to their resolution, including resolving service challenges and performing service recovery where needed

• Service Operations Planning and Management

Establish systems, processes and resources needed to deliver services effectively and efficiently.

• Service Tech Innovation and Application

Use technologies to automate and deliver day-to-day service operations and improve work efficiency

Location:

Near Paya Lebar MRT

Salary:

$3800 to $5000

What we are looking for

• Tertiary qualifications

• At least 2 to 3 years of experience in partner engagement, account/programme management, and data analytics including data mining

• Strong collaborator, yet able to work independently and articulate findings to management

• Good communicator of ideas and ability to think out of the box

• Initiative-taker, independent and able to rise to challenges and meet implementation deadlines effectively

• Good speaking, writing and critical thinking skills

• Those familiar with data visualisation tools will be an added advantage

Applicants without the required qualification but possess the relevant work experience are welcome to apply

The successful candidate will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure, subject to availability of permanent headcount

Reg No: 96C4864

EA License No: R22110839

What the role is

Resource Planning Division (RPD) is part of the Client’s Planning Group (PG) which provides guidance on the strategic direction of the Company. Specifically, RPD is responsible for the effective planning of resources and oversees budget management to achieve agency's goals:

• Funding Policy Formulation: Formulate corporate-level funding policies and funding parameters to support SkillsFuture Initiatives and Company’s objectives;
• Budget Evaluation and Management: Evaluate budget requests from programme partners and oversee the allocation and management of Company’s budget;
• Manpower Establishment Planning: Secure and optimise manpower resources to implement Company’s programmes and agency’s operations;
• Whole-of-Government (WOG) CET Grants Management: Lead the management of WOG CET grants and strengthen CET grants governance for WOG and the Company.

What you will be working on

Grants Governance:
• To work on matters that may be assigned to strengthen grants policies and governance within the Company and whole-of-government
• To understand requirements on grants governance, propose appropriate approach and measurements to obtain the required data
• To work with WOG agencies and Company divisions to carry out the data collection plan
• To collate WOG agencies’ returns and prepare sector reporting to the management
• To streamline data collection plan with Company’s annual CET grants call

Location:

Near Paya Lebar MRT

Salary:

$3800 to $5000

What we are looking for

• 1 to 3 years of relevant work experience in public sector is preferred, but applicants without the required experience are welcome to apply
• Good project management and stakeholder engagement skills
• Good understanding of funding policies and concepts are preferred, but not necessary
• Familiarity with governance issues, risk management and compliance matters are preferred, but not necessary
• Good analytical and critical thinking skills
• Good with details, meticulous and systematic
• Independent and self-motivated, enjoy variety and new challenges, and able to work well in a team

Applicants without the required qualification but possess the relevant work experience are welcome to apply.

Successful candidates will be offered a 1-year contract.

Reg No: 96C4864

EA License No: R22110839

Job Description:

• Support the team in the design of internal communications to cascade key organisational messages, as well as planning of events such as Townhall
• Support the team in developing engaging content for the intranet portal and/or leadership training e-modules
• Coordinate engagements with user groups to understand pain points and gather feedback
• Assist in analysing user feedback data and identifying areas for improvement
• Assist in content migration and developing website prototypes based on user feedback
• Assist in data management/organisation and analysis for projects to track project status, participants, KPIs etc
• Contribute to the development of data visualisations/dashboarding

Work Schedule:

• Salary: $2390 / month
• Contract Period: 12 months
• Location: Hampshire road
• Working days: Mon - Fri
• Working hours: 9am to 6pm

Job Requirement:

• Good written and verbal communication skills
• Good visual communication and design skills
• Proficiency in Microsoft Excel
• Interest in data related projects

EA License No.: 96C4864

Reg. No.: R22110485

Job Location: Changi Business Park, Singapore

Roles and Responsibility:

The suitable candidate will join a team of engineers and operations specialists enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment and operations.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Responsible for the day to day support, monitoring, upgrades, patching, configuration and management of privileged access infrastructure.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

The ideal candidate must be 'hands-on', well organised, risk and compliance focused, and self-driven as this is a fast-paced and highly technical environment.

The role requires excellent prioritisation, responsiveness, along with excellent verbal and written communication skills.

• Requires 4 or more years of related technical experience in Cyberark, including deployment, configuration, management, and support of all Cyberark infrastructure components. This includes regional support and integration of Cyberark via APIs. Cyberark certifications are preferred.
• Able to write Powershell scripts and SQL statements to develop management reports on the usage and operations management of privileged accounts.
• Experience with Tableau data visualization tool for dashboarding, Angular JS for web development.
• Strong understanding of enterprise privileged access management, risk management, compliance, governance and control.
• Strong understanding of key platform OS/databases e.g. Windows, Unix, MSSQL, MariaDB. Prior experience in administering such key platforms is preferred.
• Experience in working in banking environment is preferred.

Qualification:

• Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education, such as Cyberark certifications.

Job Scope:

• Liaise with divisions on mails, courier and other postal services required

• Liaise with vendors on the collection of mails and courier services required

• Sort and distribute incoming mails and couriers (into the respective pigeonholes)

• Perform updates (i.e. data entry) of incoming mails, outgoing mails and outgoing couriers in intranet portal

• Process mails, couriers and postage invoices on a monthly basis

• Handle requests for and issuance of office supplies

• Any other tasks required by Records Management & Admin team.

Requirements:

• At least three years of work experience (experience in despatch/mailroom services would be an advantage)

• Meticulous and a team player.

Salary: $2000/month

Location: Clarke Quay / Cityhall

Working Arrangement:

Mon to Thur : 8.30 am to 6.00 pm

Fri : 8.30 am to 5.30 pm

Contract Period: 1 year

EA License No: 96C4864

Reg. No.: R24121728

URGENT

Location : Irrawaddy Road

Job Title: Personnel Officer (Talent Management)

Working hours

1. Mondays to Thursdays : 8.30 am to 6.00pm
2. Fridays : 8.30 am to 5.30pm
3. Saturdays : Day Off
4. Lunch : 1 hour

Contract duration (start/end date) : Jan 2025 (1 year)

Minimum qualifications

Diploma / Degree - Salary ranges from $2,500 - $3,500 per month depending on qualification and relevant working experience.

The scope which is non-exhaustive will include the following:

1) Manpower Monitoring and Planning: Proactively assess and manage the manpower situation to ensure adequate support and resource allocation.

2) Stakeholder Engagement: Collaborate with both internal and external stakeholders to coordinate and communicate deployment plans for SPF officers and new entrants.

3) Administrative Management: Oversee administrative tasks, including the maintenance of databases and preparation of monthly reports.

4) HR System Support: Assist with system-related HR functions to enhance operational efficiency and effectiveness.

5) Other ad-hoc responsibilities.

Requirement :

• Ability to multi-task and work independently in a fast-paced working environment.

• Comfortable in handling different profiles of internal and external stakeholders.

• Familiar with Microsoft Office applications and comfortable with learning a new system (i.e. HRP).

• Good working attitude, independent and able to work effectively in a team.

• Fresh (Diploma/Degree) graduates are welcome to apply.

Only shortlisted candidates will be notified.

If you meet the above, please email your resume to [email protected]. EA License No: 96C4864 Reg. No.: R1106922

Job Scope:

Overseeing Facility Management and day-to-day work of the iFM contractors to ensure the readiness and cleanliness of the facilities within the premises.

• Ensure all regulatory licensing (e.g. lift operating permit, fire certificate etc.) are submitted and renewed in a timely manner.

• Carry out routine inspection to look out for building defects and mechanical & electrical faults. Coordinate or administer works to ensure all faults and defects are attended to and rectified. Ensure scheduled maintenances are also carried out accordingly. Maintain and upkeep records for routine and ad hoc works carried out.

• Verify that the FM work was carried out appropriately before approving payment to contractors.

• Manage the Visitor Management System to ensure proper access control is done to facilitate staff and contract workers accessibility to premises, including coordination with MHA to facilitate access of MHA staff through ELD compound.

• Coordinate Resource booking of facilities and make necessary arrangement for preparations of venue for meetings and events according to schedule.

• Utilities tracking and monitoring for ELD and tracking of usage by MHA for recovery of utilities expenses from MHA.

• Manage car parking including collation of parking usages for recovery of car parking charges.

• Working closely with appointed Fire Safety Manager (FSM) to manage all fire safety matters of premises. Attend to all fire alarm activations, identifying the cause with follow up reporting on a timely manner.

• Executing various Green initiatives for building and maintaining premises to meet Green Mark standards (e.g. indoor air quality, utilities usage monitoring and recycling).

• Perform procurement function, i.e. establishing needs, sourcing, delivery and payment, as needed under facilities management.

Requirements:

• At least 2 years of relevant working experience in facility management or related fields is preferred.
• Certified Fire Safety Manager will be an added advantage.
• A hands-on person who has knowledge of basic handyman work (eg. changing of lightings, troubleshooting electrical appliances, putting up of festive decorations, housekeeping etc.) and enthusiasm to be on the ground.
• Able to communicate and collaborate effectively with contractors/ vendors, as well as all office staff.
• Strong time management skills, able to take challenges and feedback in stride and develop improvements.
• Good people skills, team player and a keen learner.
• Must be prepared to work extended hours under pressure during the busy period

Salary: up to $4775/month

Location: Novena

Contract Period: 11 months 29 Days

Working Arrangement:

Mon to Fri: 8.30am – 6pm

EA License No: 96C4864

Reg. No.: R24121728

URGENT

Location : Irrawaddy Road

Job Title: Personnel Officer (Talent Management)

Working hours

1. Mondays to Thursdays : 8.30 am to 6.00pm
2. Fridays : 8.30 am to 5.30pm
3. Saturdays : Day Off
4. Lunch : 1 hour

Contract duration (start/end date) : Jan 2025 (1 year)

Minimum qualifications

Diploma / Degree - Salary ranges from $2,500 - $3,500 per month depending on qualification and relevant working experience.

Job scope :
• Monitor manpower situation and proactively plans for manpower support

• Engage both internal and external stakeholders on the deployment and secondment plans of SPF officers.

• Administration of Annual Security Declaration and related matters

• Administration of Employment Restriction policy and related matters

• Assist with system related HR functions

If you meet the above, please email your resume to [email protected].

EA License No: 96C4864 Reg. No.: R1106922

You will be part of the technical specialists working at the client's waste management facilities including Integrated Waste Management Facility (IWMF) - a large-scale waste management infrastructural project, and Tuas South Incineration Plant (TSIP).

Job Scope:

· You may be part of the project team to supervise IWMF construction progress.

The work scope includes:

1. To work with project consultants and key stakeholders, such as other government agencies, on the design of the various facilities in IWMF and ensure that IWMF is constructed, erected, installed in accordance with design specifications and complying with statutory requirement.
2. To participate in the testing, commissioning of mechanical, process, or electrical, instrument, control and automation equipment/systems.
3. To attend factory acceptance tests (FATs) at local and overseas factories to witness and verify quality and performance of major equipment/systems.

· You may be part of the technical team in the operation and maintenance of TSIP.

The work scope includes:

1. To lead a team of technical supervisors and specialists and coordinate maintenance work between contractors and maintenance sections to ensure the safe, smooth and efficient operations of the waste-to-energy facility.
2. To implement preventive maintenance and overhaul programs for the facility's electrical and control equipment such as turbo-generators, motors, switchgears, low tension and high tension equipment, distributed control system and field instruments.
3. To administer contracts for the operation and maintenance of mechanical, EICA or building services equipment
4. To enforce permit-to-work system and safe work culture including supervising contractors’ work for quality and safety
5. To formulate and prepare standard operating and safety procedures, equipment testing / changeover programmes
6. To perform shift work in a waste-to-energy facility, if needed
7. To work closely with the management of TSIP to implement initiatives on safety and continuous improvement to enhance the safety culture and standards within the plant, as well as drive projects to achieve operational excellence.

Job Requirements:

· Degree in Engineering (Mechanical, Electrical, Civil and Structural Engineering, Chemical, Environmental Engineering).

· Preferably with 3-5 years of relevant experience. Fresh graduates are welcome to apply.

· Candidates with professional certification, e.g. Professional Engineer, Steam Engineer, Licenced Electrical Worker, Workplace Safety and Health Officer, will be given preference.

· Possess good technical background and strong analytical skills. Knowledge in solid waste management would be an advantage.

· Proficient in Microsoft Office, and preferably in Navisworks and Primavera P6.

· Mature, independent, resourceful, and a good team player.

· Good interpersonal communication, presentation and writing skills.

· Able to perform shift work will be advantageous.

· Able to work at construction sites and travel overseas for FATs and training.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Location: Central Area

Working Arrangement: Mon to Fri

Salary: $4000 to $12000 depending on relevant experience

Permanent Position

EA License No: 96C4864

Reg. No.: R24121728

You will form the core team of technical specialists working at the client's waste management facilities including Integrated Waste Management Facility (IWMF) - a large-scale waste management infrastructural project, and Tuas South Incineration Plant (TSIP).

Job Scope:

· You may be part of the project team to assist the engineer and supervise IWMF construction progress.

1. To work with project consultants and key stakeholders, such as other government agencies, on the design of the various facilities in IWMF and ensure that IWMF is constructed, erected, installed in accordance with design specifications and complying with statutory requirement.
2. To participate in the testing, commissioning of mechanical, process, or electrical, instrument, control and automation equipment/systems.
3. To attend factory acceptance tests (FATs) at local and overseas factories to witness and verify quality and performance of major equipment/systems.

· You may be part of the technical team to assist the engineer in operation and maintenance of TSIP.

Your work scope includes:

a. To lead a unit of technical specialists and coordinate maintenance work between contractors and maintenance sections to ensure the safe, smooth and efficient operations of the waste-to-energy facility.

b. To implement preventive maintenance and overhaul programs for the facility's electrical and control equipment such as turbo-generators, motors, switchgears, low tension and high tension equipment, distributed control system and field instruments.

c. To administer contracts for the operation and maintenance of mechanical, EICA or building services equipment

d. To enforce permit-to-work system and safe work culture including supervising contractors’ work for quality and safety

e. To assist in the formulation and preparation of standard operating and safety procedures, equipment testing/changeover programme

f. To perform shift work in a waste-to-energy facility, if needed

g. To assist engineer to implement initiatives on safety and continuous improvement to enhance the safety culture and standards within the plant, as well as drive projects to achieve operational excellence.

Job Requirements:

· Diploma in any Engineering course or Nitec in any Engineering course preferably with 3 - 8 years of relevant working experience.

· Fresh diploma graduates can be considered.

· Preferably with professional certification e.g. Licensed Electrical Worker, Boiler Attendant Certificate, Workplace Safety Health Officer.

· Good technical background and strong analytical skills. Knowledge in solid waste management would be an advantage.

· Proficient in Microsoft Office, and preferably in Navisworks and Primavera P6.

· Independent, resourceful, and a good team player.

· Good interpersonal communication.

· Able to work in waste-to-energy facilities.

· Able to perform rotating shift work over public holidays and weekend if necessary.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Location: Central Area

Working Arrangement: Mon to Fri

Salary: $2000 to $7000 depending on relevant experience

Permanent Position

EA License No: 96C4864

Reg. No.: R24121728

Job Description:

• Raise journals for cost recovery and reimbursement to AGC stakeholders
• Assist to generate Paynow QR code for recoveries/incoming receipts
• Monitor and administer asset records
• Monitor incoming emails to FMU’s email account and address queries
• Disseminate bank statements to relevant officers
• Monitor and update trackers such as payments, journals, assets, deposit records, Paynow QR codes
• Perform monthly review of CSD’s corporate travel transactions
• Raise service requests to Vital on daily operation tasks such as delegation forms and journals, deposit records etc
• Assist in monthly review of Corp pass users
• Request for credit card transactions approval documents

Salary:

$2390/mth

Location:

1 Upper Pickering Street, Singapore 058288

Reg No: 96C4864

EA License No: R22110839

What you will be working on

Grants Governance:
• To work on matters that may be assigned to strengthen grants policies and governance within SSG and whole-of-government
• To understand requirements on grants governance, propose appropriate approach and measurements to obtain the required data
• To work with WOG agencies and SSG divisions to carry out the data collection plan
• To collate WOG agencies’ returns and prepare sector reporting to the management
• To streamline data collection plan with SSG’s annual CET grants call

What we are looking for

• 1 to 3 years of relevant work experience in public sector is preferred, but applicants without the required experience are welcome to apply
• Good project management and stakeholder engagement skills
• Good understanding of funding policies and concepts are preferred, but not necessary
• Familiarity with governance issues, risk management and compliance matters are preferred, but not necessary
• Good analytical and critical thinking skills
• Good with details, meticulous and systematic
• Independent and self-motivated, enjoy variety and new challenges, and able to work well in a team

What you will be working on

This role involves leading and facilitating the transition of technology-related changes within the organisation, to support the adoption of new processes, systems, and organisational structures. The individual will collaborate closely with various stakeholders and would also be tasked with integrating service design principles into change processes to facilitate seamless transitions and mitigate resistance to change, and to drive change initiatives that enhance our organisational effectiveness and service delivery.

Change Planning and Implementation

• Developing change management strategies and plans that align with the organisation’s goals. This includes identifying the need for change, setting objectives, and outlining the steps required to achieve successful implementation.
• Competencies: Change Planning and Strategy

Change Impact Analysis

• Assess the impact of change to identify the impact and effects changes on organisational processes, systems, and people, and identify potential risks and devising strategies to address resistance and facilitate a smoother transition.
• Competencies: Analytical Thinking, Problem Solving, Risk Management

Stakeholder Engagement:

• Engage with key stakeholders at all levels of the organisation to build support for change initiatives, ensuring awareness, commitment, and adoption of the assigned project.
• Competencies: Stakeholder Engagement

Communication

• Develop and execute impactful communication strategies tailored to various target audiences, ensuring clear, meaningful messaging that resonates with stakeholder.
• Competencies: Communication Skills, Message Framing & Delivery

Training and Enablement

• Collaborate in the development, design and delivery of training and enablement strategies aligned with change initiatives, to equip impacted stakeholders with the necessary skills and knowledge to adapt to new processes and systems.
• Plan and contribute to the development of materials and resources that support stakeholder readiness.
• Competencies: Training Design, Content Development, Training and Development

Stakeholder Readiness and Support

• Conduct assessment to gauge the stakeholder readiness for change and identify areas that require additional support or intervention to mitigate risks.
• Work closely with stakeholders to ensure readiness for change, employing strategies to manage resistance and facilitate a positive acceptance of new initiatives.
• Competencies: Stakeholder Management

Integrating Service Design in Organisational Change

• Assessing how changes will impact service delivery, identifying opportunities to improve services during the change processes, and ensuring that the redesigned services align with organisation evolving needs and goals.
• Competencies: Communication, Facilitation, Systems Thinking, Service Design

What we are looking for

• 3 to 5 years of experience in change management or a related field, with a strong track record of successfully implementing change initiatives.
• Tertiary qualification preferably in change management-related, organisation development-related or communications-related fields. Relevant certifications (e.g., Prosci Certified Change Practitioner) are highly regarded.
• Demonstrated ability to develop and implement change management strategies and plans effectively.
• Exceptional communication skills, capable of crafting and delivering clear, impactful messages to diverse audiences.
• Strong analytical skills, with a proven ability to conduct thorough Change Impact Analyses.
• Experience in supporting the design and delivery of training programs related to change initiatives.
• A deep commitment to public service and alignment with our organization's mission, vision, and values.
• Prior experience in the public sector or a complex, regulated environment is preferred.

Candidates without the required qualification but possess the relevant work experience are welcome to apply.

Successful candidates will be offered a 2-year contract.

Job scope:

- Ensure the smooth running of the restaurant operations during your shift in the restaurants in line with the Company’s business objectives.

- Provide excellent customer service and ensure that customers enjoy their dining experience with us. This includes having excellent product knowledge that enables you to make wise suggestions to customers, whenever required. (Training provided)

- Work in a team with the back of house staff to attain high standards of product quality, service as well as health and safety.

- Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.

- Preparation of beverage and serving.

- Preparation for closing/opening, clean up and rearrange/replenishing set up.

- Perform other related tasks as assigned by managers and supervisors.

- Food preparation for sauce & seasoning.

- Assist head chef in the preparation of food ingredients & cooking.

- Operate kitchen equipment such as Grill, Fryer and etc.

- Maintain cleanliness of kitchen at all times and assist in any ad-hoc duties assigned.

- Assist in managing the operation of the stall/kitchen.

Job requirement:

- A degree in relevant certificate or a related field with 2+ years of relevant

experience

-The ability to work independently and collaboratively

-Experience in Western Cuisine Restaurant

What you will be working on

The key responsibliities include

• Working in scrum teams, lead in Sprint Design, Review, Retrospective, etc
• Providing vision and direction to the development team and stakeholders throughout the project
• Assessing, planning and prioritising product feature requests from business teams
• Project management and translation of business needs into system requirements
• Conducting User Reviews and UX testing
• Managing relationship with stakeholders and vendors to ensure delivery of milestones on time
• Validating the technical solutions proposed by the development team

What we are looking for

• Tertiary qualification
• At least 5 years of relevant experience
• Experience in incentives management, Continuing Education and Training (CET), and/ or running CET schemes / pilots will be advantageous.
• To perform well in this job, you should possess the following:Strong interpersonal and communication skills
  Strong analytical and conceptual skills
  Savvy to navigate and operate in and around complex environments and systems
  Highly motivated to problem-solve and seek innovative solutions
  Highly adaptable and resilient
  Project management skills
  

Job Description

• Research potential vendors
• Compare and evaluate offers from suppliers
• Track orders and ensure timely delivery
• Review quality of purchased products
• Enter order details (e.g. vendors, quantities, prices) into internal databases
• Maintain updated records of purchased products, delivery information and invoices
• Monitor stock levels and place orders as needed
• Coordinate with warehouse staff to ensure proper storage
• Assist with hamper packaging

job Requirement:

• Willingness to learn
• Good negotiation skills
• Analytical Skills

What you will be working on

Reporting to the Principal Manager or Team Lead, the Manager will be responsible for the following:

Service Operations
• Support the supervision on the operations of the ‘One Call Centre’ (OCC) which is managed by an outsourced vendor.
• Monitor and verify OCC’s KPI achievements and ensure that necessary remedial actions are carried out promptly.
• Manage knowledge transfer activities to Customer Service Officers (CSO) and coordinate briefings and trainings conducted by Divisions
• Propose and implement SOPs to improve efficiency, quality and performance consistency.
• Support OCC officers to achieve timely resolution of cases.
• Manage case investigations and review findings on complaints/feedback related to OCC service and quality.
• Ensure prompt service recovery measures are carried out and propose corrective actions to meet quality requirements.
• Facilitate and maintain IT system access rights requests for new OCC officers.

Case Management and Reports
• Triage complex cases among divisions and ensure timely case resolution.
• Manage case investigations and prepare and incident report / review findings on complaints/feedback. Manage complicated cases and attend to customers’ feedback.
• Collate and track data/ information/ statistics for regular reports.

Knowledge Management
• Work with the Divisions to improve the contents on Service Portal to ensure clarity, accuracy, and completeness of contents.
• Update the Case Categorisation Matrix due to new or changes to programmes/initiatives work with divisions to develop relevant knowledge articles

What we are looking for

• Tertiary qualifications
• At least 3 years of relevant work experience in service delivery operations and customer service
• Proficient in Microsoft Excel and other tools to perform data analysis and prepare reports
• Possess effective interpersonal and stakeholder engagement skills, and is customer-centric
• Meticulous and attentive to details.

Candidates without the required qualifications but possess the relevant work experience and required skills will also be considered.

Salary:

$3800 to $5000

What you will be working on

The Manager’s key responsibilities include:
• Administer claims and grant disbursements
• Prepare and collate data on a regular basis for reporting
• Liaise with customers pertaining to queries and notifications
• Contact individuals to verify facts with the use of a structured workflow questionnaire and record results in a standardised format
• Perform other administrative tasks including quality control checks, report verification and access rights reviews
• Ad hoc tasks as assigned

What we are looking for

Requirements :
 Tertiary qualifications with at least 2 years of relevant working experience
 Computer literacy and proficient in MS Office especially MS Excel (e.g. vlookup and pivot table)
 Well organised, detail oriented, meticulous and systematic with commitment to deliver high quality work under tight timeline
 Team player with good interpersonal and communication skills and the ability to work effectively with multiple stakeholders
 Able to multi-task and work independently
 Candidates without the required qualifications but with relevant experience are welcome to apply

Salary:

$3800 to $5000

What you will be working on

Responsibilities:

(A) Engagement of companies
• Handle escalated CRM enquiries
• Call companies to conduct verification
• Regular updating of FAQs
• Track and report status and payment of cases
• Prepare regular reporting to Management
• Follow up on bounced SDL mailers
• Creation and regular housekeeping of data and folders within data sharing platforms

(B) Issuance of Notice
• Preparing and sending Notices on behalf of organisation
• Management, reconciliation and follow up of Notice of Objection (NOO) cases
• Populate reconciled and updated figures into relevant systems

Any adhoc duties assigned by Team Leader.

What we are looking for

Requirements:
- Tenure for the contract is 1 year. Applicants able to commit for at least 3 months can apply too.
- Preferable to have prior experience handling diverse groups of customers
- Candidates should be mature to handle CRM and confidential information
- Good working knowledge of excel preferred
- Candidates without the required qualifications but with relevant experience are welcome to apply
- Please note that only shortlisted candidates will be notified

Salary:

$3800 to $5000

Job Description:

Customer Support

• Co-ordinates collection and collation of information on customers and ensures that customer database is updated.

• Leverages on IT system to enhance CC customer experience.

• Initiates marketing / promotion efforts to develop and promote CC courses to meet targets set.

• Assists in organising community outreach and client projects, including sub-group activities.

• Provides information and handles enquiries on CC services to the general public.

• Promotes CC membership scheme/activities/courses/events.

• Use system for booking and registration of CC services.

• Ensures that newspapers, publicity materials and application forms for activities/courses/ events are displayed on a display rack and/or shelf that is accessible to the public and out-of-date materials are removed.

• Ensures that CC notice boards are kept up-to-date and presentable.

• Meets Service Standards at all times.

Administrative Support

• Assists in preparing/ dispatching minutes of meeting for CO & GROs.

• Compiles the statistics for reporting.

• Assists in reviewing and evaluating the relevance of all CC courses

• Performs administrative duties (such as filing, typing, posters design and dispatch of minutes and circulars to GROs) to support the external functioning of the CO.

• Attends to requests or enquiries of grassroots leaders.

• Liaises with grassroots leaders and reminds that to attend important meetings and functions.

• Co-ordinates the administration of Edusave Merit Bursary (EMB) and Scholarship from data entry, preparation and dispatches of notification letters to applicants and sorts the vouchers for the EMB presentation ceremonies to be carried out successfully.

• Invites nominees to the monthly meetings to allow the grassroots leaders to observe and assess the suitability of the nominees to attain membership.

• Processes the appointment of new members into the GROs (inclusive of maintaining the membership lists) to strengthen the membership composition and re-appointment of members when the term of office ends to provide continuity of service.

Co-ordinator Role

• Takes on appropriate functional roles of Finance, Operations or IT Co-ordinator.

Working Hours:

5 days (4 days weekday, 1 day weekend)

2 shift work

- AM: 8:30am to 6pm

- PM: 12:30pm to 10pm

Salary: $2000-$3000/Month

Job Requirements:

• Experience in marketing, sales or customer-service; or prior knowledge in handling accounts would be advantageous.
• Possesses a pleasant and positive personality, an aptitude for service work and be able to work with people of different backgrounds.
• Ability to work independently and in a team effectively

• Fresh Diploma Holder or candidates with years in service in front line customer service.

The Manager in Training (MIT) / Manager (MGR) will learn to manages the delivery of the customer promise through financial controls, operations, direction of team member, customer service and compliance within the scope of an assigned shift. The Manager in Training has full accountability for restaurant operations during assigned shift when restaurant management is not present.

PRINCIPAL RESPONSIBILITIES AND KEY ACTIVITIES: 1. Leads Shift Operations: Directs efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines. Provides production direction to team member concisely (Leads People) Sets an example for team member by working hard to ensure swift and smooth production (Gets Results) Identifies and resolves bottlenecks in food preparation and customer delivery to increase speed of service (Solves Problems) Remains patient and positive with team member while delegating tasks and giving production instructions (Influences Others) 2. Leads Customer Promise Delivery: Motivates team members to do what it takes to exceed customer expectations with food and friendly service in clean surroundings while consistently adhering to quality, service, cleanliness standards during every shift Makes an excellent impression on customers and team member through positive, courteous, and friendly attitude (Influences Others) Works quickly with team member to resolve customer complaints in a friendly and professional manner (Influences Others/Solves Problems) Directs team member to take pride in the details of delivering the customer promise and Brand Delivery Standards (Gets Results) Demonstrates flexibility to meet different team needs to ensure customer promise delivery (Can Play Many Roles 3. Builds Team Member Talent: Supervises Team Member during shift and trains team members on each of the workstations as needed; builds basic understanding of employment law and Shake Shack employee policies and procedures Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates to Shake Shack standards (Leads People) Assists Restaurant Management Team in training team members on workstations and making them feel their contributions are valuable (Leads People) Sets challenging goals for self and team member during shift and ensures accountability (Shows Drive/Leads People) Seeks new knowledge of employment laws and policies and welcomes new responsibilities in building team member talent (Learns Quickly, Can Play Many Roles) 4. Assists with Profit and Loss Management: Follows cash control/security procedures and helps to maintain inventory and manage labor costs While leading shift, uses expertise to manage checklists, cash reporting, inventory, scheduling, etc. (Has Expertise) Seeks new knowledge and coaching from others to increase understanding of restaurant financial controls (Learns Quickly) Helps to remove barriers and provide resources for team member and restaurant to perform well (Solves Problems) 5. Ensures Compliance: Assists the restaurant management in the compliance of government regulations/employment law, food safety, National Security, operations and shake shack policies and procedures relating to all restaurant activities across all shifts. Supervises team members to do what it takes to maintain the restaurant and equipment cleanliness and sanitation standards (Gets Results) Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management (Has Expertise/Shows Drive) Motivates team members to comply with loss control procedures and to maintain a safe and secure environment for customers and other team members (Leads People) Demonstrates that he/she can be relied upon to maintain compliance during shift (Influences Others)

NOTE: ACTIVITIES OUTSIDE MANAGERS SCOPE 1. Certain administrative responsibilities are inappropriate for the Manager such as: ordering product, new hire orientation, performance reviews, payroll input, scheduling and weekly or monthly sales reporting. 2. The Manager does not assist the salaried management in certain hiring practices of team members, i.e., interviewing and hiring or termination practices. 3. The Manager does not conduct any formal counseling procedures. The Manager may send an employee home until formal counseling can be conducted by an appropriate General manager

MINIMUM QUALIFICATIONS: 1. Must be at least 18 years of age. 2. Diploma or equivalent, with tertiary education preferred 3. Demonstrated leadership skills with a minimum of six (6) months of excellent performance standards with a QSR restaurant or a comparable work record in a restaurant or in the retail/hospitality industry is preferred 4. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension 5. Proficient math skills and window-based computer literacy. 6. Internal certifications, including Guest Service Expert (GSE), and any other courses deem necessary by the local authorities, to be completed within sixty (60) days of hire (must be completed for promotion) 7. Other in-house certifications, including WSQ based coursers to be completed within one year of hire/promotion to this position.

• Manage Inventory Management System (Key fields) to record inventory - incoming/outgoing goods
• Inspect incoming/outgoing shipments of physical parts against shipping documents and ensure accuracy
• Update daily and timely on all incoming/ outgoing stock accurately
• Timely update to internal departments/customs with order reports.
• Maintain and update the Inventory Management Reports, and generate inventory reports
• Monitor, track and maintain in-house system and warehouse inventory levels
• Investigate discrepancies/issues and perform stock count
• Inventory reconciliation between in-house system and the physical
• Perform stock transfers, stock allocation and stock adjustment
• Retail outlet order processing and delivery coordination
• Conduct physical cycle count and stock take - monthly/quarterly/yearly
• Computer literate and proficient in MS Word, Excel, and Outlook.
• Meticulous, proactive, independent, and responsible individual.
• Perform any other ad-hoc duties as assigned
• Salary commensurate with experience

• Duties includes Supervisor and Manager duties and may rotate task within Dessert Store
• Assist to create good working environment and develop subordinates by identifying areas that needs training and action to support it
• Maintain high level of customer service
• Ensure that daily opening and closing duties in the outlet are properly executed
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method
• Ensure that overall store image is maintained and the brand is well represented at all times
• Monitor opening and closing duties of the outlet
• Communicate daily and act as liaison between operations staff and management
• Adhoc duties if necessary

Requirements

• 6 days work per week
• Able to perform work on weekends and Public Holidays
• Billigual
• Motivated, result-oriented and a fast learner
• Good organizational and planning abilities
• Have a "willingness to learn" attitude
• Strong Multi-Tasking skills
• Strong Leadership skills, Outgoing & Guest-Oriented and Strong Responsiblities
• Able to work independently and under pressure
• Team player
• Excellant Customer skills and Customer-Centric
• Excellent interpersonal and communication skills
• Positive attitude with ability to influence positively
• Attractive career progression pathway
• Computer literate and with excellent interpersonal skill