Total 118 information technology job vacancies in Singapore

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provides vision for privileged access management, enables innovation, and aligns with industry trends and continuous improvements that enhances the security posture of the bank with regards to privileged access.
• Responsible for budgeting, project management, deployment and operations support of new initiatives in the privileged access management space.
• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Responsible for the day-to-day support, monitoring, upgrades, patching, configuration, and management of privileged access infrastructure.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 4-6 years of experience in CyberArk
• The ideal candidate must be 'hands-on', well organized, risk and compliance focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role. The role requires excellent prioritization, responsiveness, along with excellent verbal and written communication skills.
• Requires 4 or more years of related technical experience in CyberArk, including deployment, configuration, management, and support of all CyberArk infrastructure components. This includes regional support and integration of CyberArk via APIs. CyberArk certifications are preferred.
• Able to write PowerShell scripts and SQL statements to develop management reports on the usage and operations management of privileged accounts.
• Experience with Tableau data visualization tool for dashboarding.
• Strong understanding of enterprise privileged access management, risk management, compliance, governance, and control.
• Strong understanding of key platform OS/databases e.g., Windows, Unix, MSSQL, MariaDB. Prior experience in administering such key platforms is preferred.
• Experience in working in banking environment is preferred.
• Bachelor’s degree in computer science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education, such as CyberArk certifications.

Technical Competencies

• CyberArk Products Knowledge: Deep understanding of CyberArk's suite of products including CyberArk Vault, Privileged Session Manager (PSM), Privileged Threat Analytics (PTA), Endpoint Privilege Manager (EPM), etc.
• Privileged Access Management (PAM): Strong understanding of PAM concepts and practices, including managing, controlling, and monitoring privileged access across the enterprise.
• Identity and Access Management (IAM): Knowledge of IAM principles and technologies, particularly as they relate to privileged accounts and access controls.
• Operating Systems: Familiarity with various operating systems (Windows, Linux/Unix) to configure and integrate CyberArk solutions within diverse IT environments.
• Scripting and Automation: Ability to write scripts (e.g., PowerShell, Bash) and automate processes for tasks such as account management, policy enforcement, and reporting within CyberArk.
• Integration Skills: Experience integrating CyberArk solutions with other security tools, identity providers (e.g., Active Directory, LDAP), ticketing systems, SIEM (Security Information and Event Management), and other IT infrastructure components.
• Encryption and Key Management: Understanding of encryption methods, key management, and secure cryptographic practices relevant to protecting sensitive data within CyberArk.
• Troubleshooting and Problem-Solving: Proficiency in diagnosing and resolving technical issues related to CyberArk implementations, including analyzing logs, debugging configurations, and applying appropriate fixes.
• Security Protocols and Standards: Knowledge of security protocols such as SSL/TLS, SAML, OAuth, Kerberos, etc., and standards like LDAP, PKI, SSH, etc., which are relevant to CyberArk's functionalities.
• Continuous Learning and Adaptability: Given the evolving nature of cybersecurity threats and technologies, a CyberArk Engineer should have a mindset of continuous learning and be adaptable to new challenges and updates in the field.
• Understanding of database management systems such as Oracle, Microsoft SQL Server, MySQL, MariaDB, PostgreSQL.
• Ability to integrate CyberArk solutions with databases to manage and secure privileged accounts, credentials, and access to sensitive data stored within databases.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Review account opening documents & perform account opening for various clients from different organizational types and locations
• Ensure customer records are properly created and updated
• Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure
• Comply with external and internal compliance and regulatory requirements, including Bank’s approaches as well as customer acceptance requirements
• Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
• Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately
• Attending to email & phone enquiries from BUs and operation teams
• Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark
• Participate in process improvement events
• Participate in Digital Platform (Corporate PayNow, DBS MAX, SGQR) initiatives and support enhancements or change of system
• Assist in landscape sculpturing for CIF Module and support alignment of CIF Module to AO module
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements
• Accept any Ad-hoc duties when assigned

Requirements

• Bachelor’s Degree in any field with minimum 3 years of work experience in the Banking industry
• Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS
• A good team player and the ability to work independently under minimal supervision
• Good written and oral communication skills with computer proficiency in Microsoft Office –Word, Excel & PowerPoint
• Meticulous with an eye for detail, organized with good problem-solving skills
• Work Location : DBS Asia Hub (Changi)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
• Perform proper follow up to ensure resolution within SLA.
• Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
• Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
• Provide support on IDEAL forms enquiries/clarifications/rejections.
• Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
• Any other tasks/duties that may be assigned.

Requirements

• Customer-centric, with at least 2-3 years of working experience in Call Centre environment
• Effective communicator, able to work independently in a strategic manner.
• Good Knowledge of Corporate Products is an advantage
• A structured team player and individual with the ability to manage multiple projects simultaneously
• Good change management mindset & skills.
• Innovative and creative in problem solving
• Excellent written and verbal communication skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

A network engineer with level 2 network support role, mainly on SG & Regional campuses network

Key Accountabilities

• Accountable for project delivery within costs, scope, and schedule
• Accountable for level 2 network support for troubleshooting network operational issues relating to campuses network

Responsibilities

• Responsible to plan, coordinate, and work with various vendors for network deployment relating but not limited to campuses network setup, termination, and renovation.
• Responsible for network asset, network IPs, circuit, and inventory management
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification, and resolution of network problems
• Responsible to work on the network engineering and design for new initiatives
• Responsible to maintain and update the golden configuration template for the network devices.
• Prepare network configuration for network deployment.
• Implement changes during green zone hours.
• Assist Level 1.5 & L3 Support Engineers during problem determination and resolution when necessary.
• Able to work with vendor or L3 to design network.
• Assist Team leader roles and function.
• Support
• Track and ensure network configuration security compliance and fixes are applied within schedule.
• Prepare monthly capacity, availability, inventory reports for the campuses network.
• Hands on experience in Network Monitoring servers like Grafana , Nagios, Netbrain, Kibana etc.

Requirements

• Bachelor's degree in engineering or computer science
• 2 to 4 years of network engineer experience with the following skills and competencies:
• Knowledge and experience on IP addressing and subnetting.
• Experience with coordinating with multiple vendors for network deployment and project management
• Experience with Cisco / Huawei / Arista Routers, Switches and Wireless technology
• Experience with onsite support for network deployment
• Knowledge and experience in using network management systems, i.e. Nagios, Netbrain, Kibana etc.
• Hands on experience on routing, switching, wireless , network security (NAC/ISE) and other network infrastructure technologies such as: BGP, OSPF, MPLS, DMVPN, IPSec, Multicast, unicast, PIM, QOS, STP
• Pro-active, dynamic and with good analytical/conceptual thinking
• Excellent English communication skills both written and verbal.
• Meticulous, dateline oriented and able to prioritize and multi-task.
• Certifications such as CCNP or equivalent level in networking.
• Prior experience within network engineering is a bonus.
• 2-3 years of experience in supporting complex banking IT environment or equivalent
• The person would be expected to report to domain owner of network department and work as a team member in the network team.
• Must be willing to work 24*7 depending on the work schedule.
• Able to work in a fast-paced environment.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Candidates are not required to fulfil all the requirements and will be considered if they have skills that are relevant to our projects.

Job Duties & Responsibilities

• Management of network daily activities; implement change, review change script and support incident and problem troubleshooting .
• Responsible to come up network solutions (engineering) requested from Biz and engineering for next generation Data center network.
• Responsible to deliver network projects with team upon the completion on time.
• Responsible to work with respective Data center network members on the review of network architecture and detail design.
• Responsible to work with the respective server and application teams’ members in troubleshooting and identify root cause & for the completion of network initiatives.
• Responsible to work with respective countries’ s network team members on the review of network architecture and design, troubleshooting, as well as to work on the replacement of EOS network system or devices.
• Responsible for network devices, as well as appliances, vulnerability review and assessment.
• Advanced troubleshooting production problems with RCA and fault diagnosis
• Ensure system compliance with all established information security policies
• Perform period health check of network devices.
• Prepare technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.
• Ready to be on call for 24x7 support.
• Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
• Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
• Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
• Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
• Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
• Acting as an escalation focal point for all improvement activities involving SNOC
• Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
• Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
• Ability to work closely with various line of business technologies from junior to management level.
• Change governance on all the monitoring changes for production implementation
• Perform on call duty on rotation basis.
• Provide roadmap and vision for multifactor authentication for DBS employees.
• Manage and provide ongoing support for the daily operations of the infrastructure including the mobile soft token.
• Responsible for performance monitoring, code deployments, infrastructure upgrades/patching in UAT and production.
• Develop to enhance and improve the system for new functionalities.
• Manage and support penetration testing, audits and regulatory inspections.

Experience

• The person should have over 10 years of network engineer experience with the following skills and competencies:
• Experience in Data center network design and problem (incident) support Experience with Cisco and Arista products specially DCI technology OTV, Vxlan, VPC.
• Experiences in network automation via Ansible, Python,
• Knowledge and experience in employing and using various networking trace tools, i.e. Sniffer, Wireshark, riverbed net profiler, NetBrain, Gigamon and etc.
• Certifications such as CCNP or above level in networking is an advantage
• Prior experience like DC Move, Server migration is an advantage.
• In depth knowledge of Cisco Routers & Switches (ASR1K, ISR 4K, Cisco 9K , 4500-X)
• Hands on knowledge of advanced routing, switching and other network infrastructure technologies such as:BGP, OSPF, PBR
  MPLS, dark fiber (DWDM) technology
  DMVPN, GRE, IPsec VPN, QoS, Multicast
  Cisco SD WAN Knowledge
  
• Experience with F5 Load balancers
• Knowledge and experience in employing and using various networking trace tools, i.e. Sniffer, Wireshark, riverbed net profiler, NetBrain, Gigamon, ELK etc
• Excellent communication and organizational skills and able to work with little or no supervision.
• Minimum Degree holder in Computer Science.
• Minimum 5 years IT experience in a bank. In-depth knowledge of application or infrastructure monitoring systems in multi-platforms environment will be an added advantage.
• Minimum 3 years’ experience in Scripting and web development.
• Experience in Shell, python and Perl scripts is must.
• Experience in Automation and web reports using AJAX, HTML and JS Framework.
• Experience with various monitoring tools like IBM ITM Tivoli, Zabbix and Elastic Search, etc.
• Excellent organizational and prioritization skills.
• Excellent team player and strong interpersonal skills.
• Excellent written and verbal communications skills.
• Proactive and able to work under pressure.
• Strong problem-solving skills and positive attitude.
• “Hands on”, self-driven to keep pace in a fast paced and highly technical environment. Desire to learn and grow with the organization.
• Self-motivated team player with strong analytical skills.
• At least 5 years of experience deploying, managing and supporting ForgeRock Identity Gateway, Access Manager and Directory Services.
• At least 10 years of experience in supporting Redhat Linux, JBoss and MariaDB.
• Able to design and make minor enhancements to platform services (such as token management server, REST APIs, integration with other systems such as SMTP, Google Firebase cloud messaging for push notifications and LDAP) using Java (spring, JPA frameworks).
• Able to maintain the code changes using enterprise code repositories like JIRA, Jenkins, Nexus, HP fortify, OSS and SonarCube.
• Basic understanding of iOS (SWIFT 4 and 5) and Android (Java).
• Understanding of basic crypto functions and algorithms.
• Able to maintain Apache web server for static content using Javascript, CSS and HTML5.
• Good working knowledge of Access Management lifecycle and process.
• Experience in banking or financial services institutions preferred.
• Bachelor’s degree or diploma in IT or equivalent. Major in cybersecurity or related areas would be an added advantage.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we govern the Bank's operational EOS management and FOSS Intellectual Property Rights and reduce DBS's risk exposure.

Responsibilities

• Lead requirements gathering sessions to understand business problems and understand how the proposed system enhancements will address these problems while assessing impact to existing functionality and business processes.
• Working alongside business team to establish business needs and convert them into technical requirements. Guide the Development Team on building the required solution.
• Spearhead various mapping sessions for EOS and FOSS Governance on various UI, Interfaces, Data Migration tracks.
• Be part of a scrum team and participate in daily stand-ups, lead grooming sessions, author user stories, attend sprint planning sessions, provide feedback in retrospectives.
• Be engaged throughout the whole project life cycle, from Inception through post-production Transition.
• Candidates should be self-starters, able to multi-task, and be comfortable working with technical and business teams and should always demonstrate DBS PRIDE Values.
• Demonstrate team work ethic and dynamic attitude through effective interaction with all people involved in the programme across Business, Operations and Technology Teams.

Requirements

• 4-10 years of experience in Tech Business Analyst role for business process & technology change within financial institutions.
• Domain knowledge and work experience on EOS Governance and FOSS Governance will be an added advantage.
• Knowledge in Agile methodologies.
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills.
• Strong in using Decision support tools and Excel and gather metrics for decision making.
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives.
• A self-starter and learner who takes the initiative to challenge the status quo.
• Detail oriented and able to join the dots for bigger picture.
• Good written and verbal communication skill, able to present and facilitate meetings & workshop.

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Work with application teams to ensure that applications are designed to perform optimally on CICS and MQ
• Perform system tuning to ensure CICS and MQ is running optimally
• Provide technical troubleshooting and support for CICS and MQ including engagement of IBM and vendors for problem resolution and determination
• Provide process automation support and maintain SOP documentation
• Support backup/recovery and disaster/recovery planning and testing
• Support periodic system configuration reviews and audit reviews
• Monitor CICS and MQ system performance and troubleshoot issues

Requirements

• At least 10-15 years of experience working with CICS and MQ in a z/OS environment including experience with REXX, COBOL, JCL, TSO/ISPF
• Install, configure, and upgrade CICS and MQ software
• Familiarity and support of 3rd party software e.g. Omegamon, CICS PA, Fault Analyzer, APA etc.
• Strong communication skills and the ability to work collaboratively in a team environment

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The suitable candidate will join a team of engineers and operations specialists in the support of DBS’ Identity and Access Management (IAM) operations.

Responsibilities:

• Manage the day to day Pin Advise printing
• Reviewing of Audit Reports and prompt escalation of violations
• Perform ID provisioning request
• Support yearly DR Drills and Audit artefacts.
• Support team administration works.

Requirements:

• Diploma in IT or equivalent
• Good in Microsoft Excel is a MUST
• Meticulous in work

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As the first Singapore bank to sign up to the Net-Zero Banking Alliance (NZBA), DBS Bank is committed to realising a net zero future by 2050 or sooner. With our extensive operations, it is important for us to manage our environmental footprint and build a strong and reliable supply chain for sustainable operations. We also have committed to run our operations in a net-carbon-neutral manner.

Additionally, DBS seeks to create sustainable impact by leading:

1. Regenerative technology and spaces
2. Restorative supply chains and operations, and
3. Empowerment of employees, partners, and customers with highest purpose and integrity

We seek help in achieving these missions with a sustainable supply chain specialist, helping to create our restorative supply chain.

Responsibilities

• Act as subject matter expert to conduct research and provide advice to stakeholders, to enable informed business decisions aligned with the Bank’s sustainability agenda
• Identify, evaluate, and engage with suppliers to foster strategic partnerships aimed at driving sustainability improvements
• Develop precise sustainability specifications and business requirements for vendor products and services that are integral to the Bank's operations
• Identify sustainability initiatives and improvement opportunities, provide recommendations for prioritization, and develop comprehensive Bank-wide implementation plans
• Take on a leadership role in key sustainable operations projects, establishing frameworks and extracting valuable lessons learnt
• Ensure compliance with all relevant sustainability regulations and standards
• Provide support in the preparation of KPIs and sustainability reporting as required
• Additional tasks or responsibilities as assigned by senior management and the Procurement Sustainability Team Lead, provided they fall within the scope of sustainable procurement and are in alignment with the Bank's sustainability agenda
• Help educate and train procurement partners to empower the department to achieve restorative procurement goals

Requirements

• Degree from a reputable university
• Minimum 8 years of experience in driving sustainable supply chain agenda or related fields of work.
• Strong track record of relevant experience and accomplishments in a related field
• Familiar with concepts such as materiality, risk management, human rights, fair labour standards, modern slavery, ethics, anti-corruption, occupational health and safety, and restorative procurement, etc.
• Customer-focused, excellent relationship management and communications skills.
• Excellent communication skills, both spoken and in the written word
• Excellent stakeholder management skills
• A team player who is passionate about sustainability and committed to continuously improve
• Able to skillfully navigate volatility, uncertainty, complexity and ambiguity and to drive amazing solutions and experiences for stakeholders
• Builds trust and collaborates widely - fostering a culture of collaboration – to achieve greater results
• A data-driven problem-solver
• Organized and structured - in thinking and in execution of tasks
• Proactive, positive and always willing to learn new things

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform timely fulfilment of requests & updates in Bank’s operating systems within specified Service Standard, timely & accurately.
• Identify operational risks and implement measures to address/mitigate the risk.
• Lead & drive process improvement in providing ideas/initiatives in digitization and automation.
• Establish and maintain effective relationship & partnership with key internal & external stakeholders, including Law Enforcement officers.
• Represent the bank to attend Director of Public Prosecutions Interviews and Court Attendance
• Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights.
• Engage business and operations stakeholders to eliminate existing process frictions in realizing Design-For-No-Ops strategy.
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights.
• Provide User Requirements & perform User Acceptance Test/Live Verification on initiatives/production fixes.
• Ensure timely updates of PRMs and SOPs and ensure prompt communication to team.
• Support team manager & team leader on project/initiatives, engage & coach team on process improvements to drive team’s performance & manage team’s performance.

Requirements

• Min. 5 years of experience in financial institutions, with regulatory & banking operations knowledge.
• Knowledge of the bank’s core operating systems and control standards is an added advantage.
• Able to work independently as well as a team player.
• Strong analytical skills, self-driven and proactive, and able to work under stress.
• Demonstrate good communication and presentation skills.
• Organised and meticulous, with an eye for details.
• Proficient in Microsoft office especially Microsoft Power Point and Excel.
• Min. 2 years People Manager experience and exhibits good People Management skills.
• Demonstrated experience on analytic experience with large amount of data, have develop and implemented models for industry with demonstrable impact and proven track records.
• Working Location: Jurong East

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

The Regional Consumer Banking Operations, Strategic Initiatives (RCSI) is responsible for strategic planning, headcount & financial management, and people engagement strategy. In addition, the function strives to drive and execute at regional level the digital and strategic initiatives, change management operationalization, new Ops & Servicing model, operations productivity and data instrumentation implementation, customer and employee journeys, demand management, and future ready workforce planning.

RCSI focus on delivering scalable and efficient processing capabilities in various markets. We are looking to strengthen our team of business analysts that drive transformation and deliver strategic initiatives for CCTR Channels to enhance employee and customer journeys.

Responsibilities

• Explore and experiment the new technology capabilities (e.g. Generative AI) to drive better customer experiences and employee productivity
• Collaborate with channel product team/users to identify potential use cases
• To gather functional and non-functional requirements, review, analyse and document user stories.
• Streamline and prioritise user stories for each sprint
• Conduct POC, define scope, success metrics, solutions for different iterations and enable data instrumentations.
• Drive new transformational features delivery (e.g. coordinate and ensures UAT test plans and test case are executed within UAT schedule, fine-tune solutions as necessary) and facilitate rollout to subsequent markets
• Monitor post go-live results to develop action plans for future iterations
• Work closely with regional and location teams to ensure timely delivery of project and benefit realization

Requirements

• Bachelor’s degree (or equivalent) in business administration, economics, finance or related field
• Experience working in Artificial Intelligence and Machine Learning and/or Financial Services Industry in Consumer Banking Operation, preferably in a business analyst or related role
• Detail oriented with strong analytical and communication skills
• Work with cross-functional teams and able to execute well in a fast-paced and agile environment
• Strong working knowledge of Microsoft Office 365
• Hands-on team player who possesses a can-do attitude and innovative mindset

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role and Responsibilities - Change Manager

The objective of this role is to ensure that all BAU changes, enhancements and project implementations going into the production environment do not disrupt or cause any risk to the existing production environment.

• Manage day-to-day review and approval of normal and emergency change requests.
• Investigate change violations / unauthorized change requests and ensure that all cases are properly documented, reviewed and signoff by MDs. Ensure disciplinary actions are followed up and enforced accordingly.
• Chair, review and assess the risk of all changes for weekly Regional Production Change Control Board (RPCCB) meetings.
• Prepare the list of change requests with required details for Quality Assurance (QA) review and chair the weekly QA review meeting involving the Chief Technology Officers (CTOs) and Technology Senior Management.
• Ensure compliance and review justification of change requests during heightened/freeze periods for approval.
• Resolve any identified or escalated change process or change request related issues, liaising with necessary stakeholders such as Application Support, Infrastructure Support, LOBT Change Managers and Enterprise Change Teams.
• Analyze, review and oversee creation and availability of change management related reports/slides for change process, operational metrics, KRI etc.
• Assess, review and validate the justification and risk/impact assessment especially for major changes, changes on application under change freeze or changes to be deployed during the heightened period.
• Oversee completeness and integrity of information collected to conduct daily operations.
• Establish measurements and targets to improve process effectiveness and efficiency.
• Act as an escalation focal point for all parties involved in the change process.
• Review and approve requests related to system access matrix (change requester, change implementer, change approver etc).
• Front audit request for information (RFI) and review/validate the responses to the RFIs.
• Involve in project management for migration of current in-house developed ITSM system to new ITSM tool to be identified.
• This is a 24x7 standby job role, and candidate must be willing to take calls and attend to emergency or adhoc work whenever required. The 24x7 standby will be on a rotational basis.

Requirements for skills and experience - Change Manager

• Working experience of 10 to 12 years, preferably with exposure in area of IT Change Management.
• Experience in development or support of IT application or infrastructure.
• Experience in Agile, Scrum or Kanban methodology to manage IT project or operation.
• Skills in project management or experience in leading/managing a team.
• Strong in analytical thinking, data analysis and being detailed, process and audit oriented.
• Skillful in using MS tools especially MS Excel and Powerpoint to prepare management presentation deck.
• Possess relationship-led quality, yet strong and firm with stakeholders especially in process compliance.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

• End to End handing of Finacle application production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production
• Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils
• Automation of manual activities/ processes and system health checks for production teams and ensuring SLIs/ SLOs are met
• Working in a stretch role to take forward production issues from analysis to production fix/deployment
• Follow production support processes and giving input to strengthen time to time
• Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
• Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
• Coordinate recurring issues and ensure long-term resolution through proper incident and problem management
• Working with various teams like infrastructure, development team to resolve, analysis of root cause for complex issues and outages
• Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
• Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
• Work with Risk team to respond timely to Audit & Risk RFIs. Manage audit walkthroughs
• Must have Good functional knowledge of FINACLE v10.x & v11.x in CASA (Retail and Corporate), Loans, Collaterals, CASA/ TD, WMS, Payments, and interfaces modules.
• Must have Good functional knowledge on Customer Master systems – Finacle and non-Finacle (e.g., Microsoft CRM, Salesforce CRM etc. or in-house Customer Master/ MDM systems)
• Analyze incidents in Finacle and customer master systems and providing solution/work around for the issues independently

Requirements

• Strong experience in the Banking industry with experience in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
• Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc). . Should be conversant with the various production deployment methodologies
• Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment.
• Pro-active capacity monitoring & observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
• Automation of manual tasks in a core banking ecosystem
• Build and maintain production monitoring and automation solutions
• Build and implement service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
• Good knowledge of infrastructure technologies used, with focus on AIX/ Linux/ Openshift/ Oracle/ Postgres/ MariaDB/ Java in a large Banking environment
• Knowledge of AppDynamics/ ELK and other log/ application monitoring tools and exposure to building Dashboards for monitoring
• Knowledge of Python. Exposure to building Dashboards
• Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
• Strong team player, effective at communicating internationally and used to working closely with remote teams
• Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
• Present facts and recommendations effectively in oral and written form
• Pro-active, independent, resourceful, and able to work in a team
• High attention to detail with focus on understanding the issues with finding solutions

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

We need a technology specialist (Developer) to join our in-house Information Security Services team in a long-term position. The successful candidate will design, develop, test, operate and support security technologies to enhance the security strength of our organization.

We are looking for a responsive and highly productive technology professional who is passionate in solving security challenges and embracing new technologies.

• Design and develop applications (backend API's or frontend)
• Develop integrations with other application/platforms to deliver solutions to our users
• Perform data anylyses on the existing data, based on our application security metrics
• Generate reports and create dashboards from the security metrics
• Identify new ways to provide insights and areas to drive outcomes based on the data gathered
• Build, integrate, test, and deliver solutions using a CI/CD pipeline
• Support other applications teams in the integration with security services provided

Requirements

• Bachelor’s degree in Computer Science, Engineering or equivalent
• Minimum 2 years of working experience developing web applications either for frontend or backend.
• Programming skills in at least one programming language: Python, JavaScript
• Hands on skills in data analysis and reporting using Pandas and Python
• Possess knowledge of information security principles, secure coding practices, and cryptography
• Possess technical knowledge in operation systems, networking, databases, private cloud and containers
• Mature and effective time-management skills.

People Skills:

• Be performance oriented; always try to excel past achievements.
• Able to work under pressure during critical situations.
• Able to work in collaborative manner with peers.

Communication Skills:

• Can communicate effectively with peers in discussions/meet.
• Be able to communicate technical information in simplified manner.
  

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Responsible for the identification, reporting and escalation of emerging operational risk through the execution of Group’s operational risk management framework tools.
• Effective management of operational risk issues, including timely reporting, root cause analysis, recommendation of corrective and preventive actions and tracking them to closure
• Perform periodic control validation, risk assessments on Ops processes, and Control Quality Assurance (CQA) testing for Ops Risk Metrics/KRI/GLAO to ensure compliance with the Group’s policies, standards/guidelines and risk exposure are within risk appetite.
• Perform deep dives of operational processes and landscape reviews, including General Ledger Account Ownership processes (GLAO).
• Perform risk reviews for new processes arising from new product launches, transfer of activities or process automation.
• Support the execution of business initiatives under the Ops Risk Metrics/GLAO & MJE remit, from requirements gathering, UAT till implementation.
• Promote risk awareness and compliance with Group’s policies, standards and guidelines by conducting periodic operational risk trainings and workshops.
• Liaison party with other control functions such as Group Risk/Compliance/Finance for advisory matters.

Requirements

• Degree in Accountancy, Business or Banking and Finance will be preferred
• At least 5 years of experience in Banking Operations, with knowledge of Reconciliation, Projects Management and Operational Risk/Controls within Financial Services
• Familiarity with Consumer Banking Operations and/or Wealth Operations will be an added advantage
• Meticulous and analytical
• Good control mindset and the ability to understand a broad range of operational issues
• Good understanding of Microsoft Powerpoint, Excel and Word
• Team player with strong inter-personal and communication skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.​

Responsibilities

• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Supports and develops software engineers by providing advice, coaching and educational opportunities

Requirements

• 4-6 years of experience in web development
• Proficient understanding of web markup including HTML5, CSS3 and or Ant Design framework
• Experience in server side CSS pre processing platforms including but not limited to LESS and SASS
• Proficient in client-side scripting and JavaScript/typescript frameworks and libraries specifically Angular and Express (NodeJS)
• Deep understanding of asynchronous request handling, partial page updates and AJAX
• Proficient understanding of cross browser compatibility issues and ways to work around them
• Proficient in ORM framework and or SQL-based queries preferably in MariaDB
• Good understanding of RESTful API and able to make API in Express.
• Proficient understanding of charting library specifically D3.js and Highcharts
• Good working knowledge on Software Development Lifecycle and has experience using tools such as GIT, SVN, Jenkins, Bamboo, JIRA, etc.
• Knowledge on Agile methodology
• Excellent troubleshooting, diagnostic, debugging & analytical skills.
• Strong initiative and sense of ownership.
• Good leadership skills and able to manage initiatives and small team of developers

Technical Competencies

• Programming Language/Framework – Angular, NodeJS, Sequelizer, Express, Bootstrap 4, ANT Design
• Databases (MariaDB), MSSQL
• API (SOAP/RESTful/ AJAX calls)
• Tools (GIT, SVN, Jenkins)
• Data Format (JSON, CSV, XML

Apply Now​

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.