Total 40 job vacancies by Hsbc Bank (singapore) Limited

Role:

Oversee the Cards Portfolio Management activities to identify business opportunities by defining a strong product proposition and management. Develop effective marketing strategies, initiatives and programmes targeted at identified key segments by the business to maximise portfolio profitability. Manage and oversee key projects that are strategic in achieving Business goals.

Key responsibilities include:

Contribute towards meeting AOP key indicators in Card business.

• Ensure that the following key business indicators are met:

1. Revenue
2. NPBT
3. Receivables
4. Sales
5. New Card Accounts

Drive key projects for the Business

• Drive balance build initiatives
• Execute timely Customer Life Cycle Management actions to drive higher engagement, active rates and retention
• Provide requirements and business input for key servicing journeys

Initiate Marketing Programmes to increase customer engagement and to contribute to portfolio profitability

• By developing the unique value propositions reflecting the segments’ needs to drive activation and retention
• By analysing emerging trends and opportunities for targeted offers
• By interpreting portfolio demographic and behavioural profiles and identifying manageable customer segments for targeted offers
• By implementing effective, measurable tracking mechanisms and seeking ways to improve and finetune each marketing programme
• By monitoring end-to-end campaign timelines from initiation to creative development and programme fulfilment to post-campaign analysis
• By initiating Marketing Programme Proposals and business cases and ensuring they are duly completed and signed-off by Signatories Parties before proceeding with each campaign
• By ensuring advertising expenses are within approved budgets

Ensure that delivery and support departments are readied before each marketing campaign

• By spearheading activities and analysing resources and requirements for each marketing programme
• By ensuring frontliners/delivery channels are briefed and equipped them with the necessary information to deliver the product and promotion swiftly to the customer

Manage and develop a high performing team to deliver business results

• Ensure open communications with the team and encourage regular feedback.
• Conduct weekly team meetings to update work progress, share learning and address work concerns/ issues
• Facilitate and complete bi-annual performance reviews

Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimise the likelihood of it occurring

• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting

To be successful in the role, you should meet the following requirements:

The job holder is required to work within the parameters/guidelines/regulations set out in the Marketing Guidelines and Process, FIM, BIM and other related HSBC Group Manuals and those laid down by the Association of Banks in Singapore (ABS) and the Monetary Authority of Singapore (MAS). Whilst the jobholder is required to work independently with minimum supervision, he/she is expected to discharge his/her responsibilities as and when required by the line manager. All campaign proposals should be referred to the line manager and other internal risk stewards for approval as required.

Key requirements & experience

• Degree holder with minimum 5 years’ experience in consumer credit cards within banking
• In depth understanding of customer segmentation, marketing, acquisition and regulatory environment surrounding consumer credit cards
• Excellent communication and interpersonal skills, and ability to interact and work with a wide spectrum of internal and external stakeholders
• Good project management skills

Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Vice President, Strategic Initiatives.

Principal Responsibilities

• Contribute to the strategic direction of the SG WPB business, taking into consideration such factors as industry trends, regulatory environments, client feedback, revenue opportunity and competitive analysis
• Collaborate across business lines (Retail banking, Private banking, HSBC Life and AMG) to drive the ‘One WPB’ agenda of single prioritized backlog of change required
• Actively participate in and support ad hoc projects, including strategic reviews, planning, management information (MI), accountability and governance
• Preparation of committee/forum papers and presentations
• Support senior management in developing and refining WPB strategic and tactical initiatives to achieve FRP targets and long-term objectives
• Partner with business lines Distribution/Channels to continuously improve ways of working and collaboration on agreed business priorities
• Investigate and seek remedies for identified issues which may be adversely affecting business performance
• Identify and work with key stakeholders to gain buy-in and ensure that strategies and solutions will be effectively delivered by all areas of the business
• Be an effective team player through clear communication, performance management, development plans and rewards/recognition
• Work in a flexible manner to build capability and progress objectives, while not losing sight of the profitability and productivity outcomes
• Engage in regular reviews to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies
• Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR
• Implementation of Global Standards, Financial Crime Compliance and Risk policies / requirements

Qualifications

• University degree with at least 5-10 years of relevant work experience
• Possesses well developed communication and presentation skills, as well as the ability to maintain solid working relationships with senior management and other stakeholders
• Preferred prior experience in project management & business integration in financial services industry
• Good understanding of the Singapore financial industry and consumer behaviour
• Fluent in English

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JQVR&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Closing Date (Period for Applying) - External

Jan 18, 2024

Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Premier Business Development.

Principal Responsibilities

• Business Development Manager for our Premier Banking onshore market to achieve acquisition objectives
• Lead, implement and drive Premier Banking Acquisition initiatives, tactical and strategic goals
• Responsible for but not limited to sourcing of new corporate companies, manage and grow relationships with partners for acquisition of new customers for onshore banking platform
• Look out for acquisition sources and opportunities through strategic partnerships with external partners as well as across business units within HSBC group such as corporate banking, Global Banking and Markets, as well as other businesses
• Establish and generate new business through Employee Banking Event at company premises via connecting with Key Appointment holders, HR and decision makers of companies
• Manage and grow internal and external collaborations for referrals
• Promote Retail Banking Wealth Management Expatriate proposition to support our global capabilities (EBS International)
• Ensure adherence to Anti-Money Laundering guidelines and proper conduct
• Ensure full compliance to onboarding guidelines and regulatory requirements including KYC, account opening and tools; end to end processes until warm hand over to RM
• Support customers with needs-based solutions to meet customers' short- and long-term financial banking needs, getting customers to be wealth ready
• Drive digital adoption with customers, encourage early funding and getting them wealth ready

Qualifications

• Degree holder
• Minimum 5 years Sales or acquisition experience in the banking and financial services industry, preferably in the affluent segment
• Excellent sales and people management skills
• Customer driven with a strong focus on quality of service
• Sound knowledge of affluent segment banking products and services
• Good interpersonal, communication and presentation skills
• A strong sense of ownership, responsibility and accountability
• An excellent capability of understanding customer’s need
• Ability to work independently

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JS0R&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as a Premier Insurance Specialist.

Principal Responsibilities

• Conduct Portfolio Reviews with PRMs, assess product suitability and market and regulatory change impact to products held by clients as appropriate, identify opportunities and manage risks
• Improve PRMs’ product specific technical knowledge by effective on-job coaching and training
• Join PRMs in meeting clients and providing technical advice and input based on technical knowledge
• Collect and apply market and channel intelligence to identify and share product competitive gaps, service issues, business opportunities, and challenges with stakeholders
• Conduct insurance sales training and encourage insurance sales activities of PRMs, sharing knowledge and encouraging others to do the same
• Liaise between stakeholders and leadership teams on training and leads programs/initiatives.
• Provide support to PRMs on increasing and capturing cross sell opportunities
• Deliver fair outcomes to HSBC Singapore clients and ensure own conduct maintains the orderly and transparent operations of financial markets

Qualifications

• An accredited Degree/Diploma Holder
• Candidate should have 2 to 5 years of relevant Bancassurance Specialist experience, especially in high net-worth products such as Universal Life and have strong knowledge of the investment climate to provide sound advice in wealth accumulation, legacy planning and premium financing
• Candidate should be mature, confident and possesses strong presentation and pitching skills to hold an effective client conversation with PRM
• Excellent communication and interpersonal skills with the ability to work collaboratively across the various team members and internal stakeholders
• Have strong passion in training and coaching of insurance products, concept and sales with PRM
• Possesses relevant CMFAS papers: M5, M5A, M9, M9A, HI

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JQWX&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

5k2024ADVSG

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Digital Delivery Manager.

Principal Responsibilities

• Point of contact for Singapore market business teams liaising with the global value stream delivery teams
• Establish a holistic view of delivery across all funding sources
• Establish market delivery governance to optimise interactions with Regional and Global teams
• Build strong relationships and credibility with the executive teams and be seen as a trusted advisor when it comes to digital transformation and delivering complex change
• Identify delivery blockers and co-ordinate resolutions across market, regional and global stakeholders
• Help market teams to build investment cases at an aggregated level linking to the OKRs
• Support global teams to synthesize investment demands from the Market and identify common capabilities and prioritize scalable solutions for delivery
• Work with the markets to understand local priorities and ensure they are visible to Regional and Global stakeholders
• Coordinate market demand and liaise with the value streams for guidance on global solutions and VS backlog prioritisation
• Translate the strategic priorities into a meaningful, executable, prioritized roadmap and facilitate their design and execution
• Assess local demand and identify capability gaps in order to deliver the VS outcomes
• Collaborate with the Business stakeholders in leading or supporting strategic initiatives
• Support the Business and markets in designing, facilitating, and running workshops, and in proposing recommendations
• Ensure key learnings are captured to improve methodologies and share best practice
• Work with the other Market Engagement Teams to share learnings and identify synergies across markets

Qualifications

• University degree holder
• Previous experience in a Management Consulting company, or an equivalent internal role is preferred
• Experience of managing a large portfolio of change projects
• Strong analytical background, including being able to contextualize data into business activities and conclusions
• Experience in applying principles of Design Thinking, Lean, Business Architecture and Six Sigma methodologies
• Ability to think laterally and innovatively and find creative solutions, with a proactive approach to problem solving
• Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives
• Experience in facilitating workshop and working groups using Design Thinking methods
• Ability to articulate and communicate complex problems into an approach to identify solutions
• Experience working in, and successfully navigating, a large and complex organisation
• Versatile experience, working with people in both technical and non-technical environments
• Proficient in Excel and PowerPoint, and ideally JIRA and Confluence
• Experience working in a retail or commercial banking organisation is preferable, but not essential
• Strong written and verbal communication skills, ideally including experience presenting to C-Suite level stakeholders

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Digital-Delivery-Manager-Wealth-Personal-Banking/214646

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Premier Relationship Manager (Offshore).

Principal Responsibilities

• Focus on nurturing and activating portfolio of clients to fund up to Premier Balance
• Encourage and educate clients to adopt a Digital First approach with focus on minimizing in branch activities while educating customers to transition to digital and remote channels (For low value activities)
• Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
• Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
• Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
• Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
• Compliance, Risk & Control
• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• The successful candidate has strong academic qualifications and over 1 year of work experience in Wealth Management with a proven track record of managing clients’ portfolio (Personal/Premier banking)
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPRS

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

5k2024RMSG

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Premier Relationship Manager (Onshore).

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
• Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
• Adopt a needs-based approach to provide recommended solutions/referral for retail banking and general insurance products to meet customer's financial needs
• Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
• Provide premier clients with regular market updates, endeavoring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
• Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
• Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
• Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Deals with most problems independently and has some latitude to solve complex problems

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Customers /Stakeholders

• Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
• Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
• Meet SLAs for all processes where applicable
• Improve customer experience by collating customer feedback, identifying deficiencies in any area eg. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
• Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
• Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback

Business Processes

• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss

Qualifications

• The successful candidate has strong academic qualifications and over 3 years of work experience in Wealth Management with a proven track record of managing clients’ portfolio (Premier banking)
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPNT

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as a Vice President, Fraud Management.

Principal Responsibilities

• Develop Fraud Strategies in relation to Application and Transaction Fraud with a view to manage fraud losses in line with Country Risk Appetite
• Establishing public-private partnership particularly with law enforcement agencies MAS, peer banks and ABS to ensure sufficient coverage on fraud matters
• Providing SME support during product development and related Risk Forums
• Assisting with procedures that mitigates fraud risk during inception
• Provide oversight on Fraud Operations teams and addressing any outsourcing related requirements
• Provide advice to business & support groups on fraud queries
• Provide & support timely response to queries from external parties such as enforcement agencies
• Provide timely management reporting on fraud statistics & issues
• Provide initial and ongoing training to appropriate Business staff both onshore and offshore to ensure that they are aware of and are able to identify fraud risks
• Ensure that fraud controls recommended for implementation facilitate customers in transacting with the bank
• Provide guidance to junior team members on fraud management issues and administrative tasks
• Assist Head FM to develop junior team members and provide guidance in developing their skills
• Covering fellow executives’ duties where the need arises
• Manage Fraud Operations processes within expectations
• Good engagement with Fraud Analytics when developing monitoring strategies
• Lead process improvement to enhance operational effectiveness while ensuring controls are in place

Qualifications

• Degree in Accounting, Business or Cyber Security, with at least 5 years of experience in fraud management or cyber risk management
• Knowledgeable in banking procedures and practices, audit and regulatory requirements
• Good problem-solving, analytical and value judgement skills
• Excellent communication and interpersonal skills, and ability to interact and work with a wide spectrum of internal and external stakeholders

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPY7&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Personal Wealth Manager.

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
• Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
• Adopt a needs-based approach to provide recommended solutions for retail banking and general insurance products to meet customer's financial needs
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
• Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
• Respond to customers’ queries on home loan and other international banking needs and refer them to the right channels as appropriate
• Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Attend to the operational needs of the branch and business where required by line managers or Branch Director

Customers /Stakeholders

• Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
• Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
• Meet SLAs for all processes where applicable
• Improve customer experience by collating customer feedback, identifying deficiencies in any area e.g. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
• Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
• Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback

Business Processes

• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss

Qualifications

• Diploma/Degree qualification with relevant customer service experience
• New graduate and/or with proven sales experience is a plus
• Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
• Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPNZ

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Premier Relationship Manager (Offshore).

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
• Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
• Adopt a needs-based approach to provide recommended solutions/referral for retail banking and general insurance products to meet customer's financial needs
• Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
• Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
• Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
• Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
• Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
• Deals with most problems independently and has some latitude to solve complex problems

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Customers /Stakeholders

• Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
• Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
• Meet SLAs for all processes where applicable
• Improve customer experience by collating customer feedback, identifying deficiencies in any area e.g. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
• Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
• Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback
• Business Processes
• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss

Qualifications

• The successful candidate has strong academic qualifications and over 3 years of work experience in Wealth Management with a proven track record of managing clients’ portfolio (Premier banking)
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPLZ

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Product Lead.

Principal Responsibilities

• Collaborate with the team and other key stakeholders to define and refine the growth engine for our product, focusing on developing acquisition and engagement loops to fuel user growth and retention
• Conduct thorough analysis of user behaviour, market trends and competitive landscape to identify opportunities for product enhancements
• Design and implement engagement mechanisms, leveraging product features, notifications, personalized experiences and gamification techniques to increase user engagement and overall product stickiness
• Manage the release of new features and drive execution of the growth product roadmap
• Lead data-driven experimentation and A/B testing initiatives to optimize acquisition loops, engagement loops and conversions funnels, utilizing techniques such as conversion rate optimization, user segmentation and funnel analysis
• Establish key performance indicators (KPIs) to measure the effectiveness of growth initiatives, track relevant metrics, and provide regular reports and insights to senior management, highlighting areas for improvement and growth potential
• Work closely with engineering, data analytics, design, and marketing teams to align growth initiatives with product development, marketing campaigns, and user experience improvements, ensuring seamless execution and a cohesive growth strategy
• Stay abreast of industry trends, emerging technologies, and best practices in growth product, growth marketing and fintech, researching and applying innovative growth strategies to gain a competitive edge
• Provide guidance, coaching, and support to foster a high-performance culture and drive impactful growth outcomes

Qualifications

• Proven track record and experience in product management, preferably in fintech, e-commerce or gaming industries
• Deep understanding of growth hacking techniques, user acquisition strategies, conversion rate optimization, and retention strategies
• Strong analytical skills with the ability to analyse complex data sets, derive actionable insights, and make data-driven decisions
• Experience with product experimentation, A/B testing, and using analytical tools such as Google Analytics, Mixpanel, or similar
• Excellent communication and presentation skills, with the ability to effectively communicate growth strategies and insights to both technical and non-technical stakeholders
• Strong leadership skills with a track record of leading cross-functional teams and driving projects to successful completion
• Passion for fintech, financial services, and staying up-to-date with industry trends and advancements
• Possess a determined mindset to take products and features from 0 to 1
• Strong customer empathy and experience shaping product direction and execution based on customer needs
• Interest in tackling complicated and impactful product & business problems

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JNGZ&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high calibre professional to join our team as a CCSS Fulfilment Associate.

Principal Responsibilities

• Take ownership by following up and providing timely updates to customers regarding their applications
• Enhance customers experience and strive to deepen customer relationships with HSBC by anticipating customers’ needs and demonstrate genuine care
• Serve as HSBC's brand ambassador by demonstrating professionalism, strong knowledge on our process, and optimize every opportunity to exceed customer expectations with each interaction
• Ensure required documentation and administrative work relating to each customer’s application is completed in an accurate and prompt manner
• Be responsible for achieving individual and team performance while maintaining appropriate operational risk control and compliance in all activities

Qualifications

• Tertiary education and above. GCE O Level with strong experience & track record on customer service & sales can be considered
• Working experience in banking or insurance sector is preferred
• Strong proven track record in customer service and/or sales
• Meticulous and organized
• Self-motivated and with the ability to work on own initiative
• Able to multitask
• Comfortable with common office tools such as Microsoft word and excel

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JOGB&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Marketing Operations.

Principal Responsibilities

Reporting to the VP the job holder will be mainly responsible for marketing operations, marketing process transformation and risk governance in the department CIM (Customer, International & Marketing).

Responsibilities include:

• Responsible for managing marketing monthly accruals and budget in consultation with Head of Marketing in order to meet the business objectives
• Monitor and track marketing expenses incurred by stakeholders and provide analysis to highlight variances and issues
• Drive market level budget management and AOP planning
• Monitor and review the documentations provided by Marketing team to ensure the team maintain effective internal controls and compliance
• Act as the CIM’s representative for all financial budget and governance activities/duties e.g. Marketing Communications, Business Continuity Plan, Business information risk
• Lead process improvement and governance activities at market level
• Support Marketing Performance analytics and optimization
• Provide an aggregate and updated calendar view of marketing activities across WPB to derive maximum value through effective forward integrated planning across media and channels
• Leverage relationships with Finance, Business & Analytics to drive better outcome for marketing investment

Qualifications

• Agile and a self-starter with a passion for marketing and/or digital and able to work under pressure with a positive spirit
• Team player yet able to work independently and lead on projects
• Ability to influence, manage and build relationships with multiple stakeholders
• Creative & innovative with alternate options on improving the processes
• Have a performance driven attitude and mindset
• Energetic, versatile and be constantly ready to accept to perform duties beyond stated scope
• Sound knowledge of marketing and accounting

Functional Knowledge/ qualification:

• Degree Holder in Marketing/Business/Accounting related discipline preferred
• Minimum 5 years of experience and preferably in financial services covering marketing and/or operations is preferred
• Strong analytical and project management skills
• Proven ability to be a self-starter with energy and drive in a challenging and dynamic environment
• Excellent communication and inter-personal skills to engage multiple stakeholders
• Be a team player yet able to work independently and lead on projects
• Have a performance driven attitude and mindset
• Be energetic, versatile and be constantly ready to accept to perform duties beyond stated scope

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JJAB&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Investment Specialist.

Principal Responsibilities

• Acting as a technical expert in one or several product categories, as relevant to market, such as FX/DCP/Structured Products/ FX/Investment/Unit Trust etc
• Following the needs-based sales process, giving clients a meaningful and consistent wealth experience and ultimately providing an outstanding client experience
• Knowledge update on market movements and strategizing optimal buy/sell decisions for different clients based on market environment
• Reviewing portfolio with RMs, conducting preparation calls prior to the client meetings and strategizing investment portfolios to recommend
• Identifying and managing prospective clients with RMs to grow new client base in accordance with targets
• Attending joint appointments to assist RMs, provide clients with market movement updates and recommend strategies in accordance their individual profiles and needs, to increase wealth revenue while ensuring highest level of sales quality
• Providing coaching/guidance to RMs using insights generated from market updates and client appointments
• Preparing for product launches by confirming product parameters and requesting for pricing
• Reviewing daily achievements and identifying areas of improvement with Premier Team Head to grow client base, revenue and improve customer experience
• Managing appointment schedules to ensure all RMs are well supported, and meetings balance new client growth with managing existing client portfolio performance
• Resolving any outstanding operational issues to optimize daily performance
• Ensure daily sales activity management enables achieving the business objectives

Qualifications

• Bachelor degree or equivalent experience
• Evidence of strong past records in wealth solutions acquisition
• Relationship management experience with high net worth clients
• Strong technical skills in wealth management
• Strong communication client focuses and influencing skills
• Strong sales orientation networking and portfolio management skills
• Sound knowledge of financial services solutions and services and the client relationship management system
• Understanding of premier and HNW banking client segment and solutions and services
• Good communication and stake holder management skills
• A strong sense of ownership, responsibility and accountability with positive attitude
• Knowledge of relevant regulatory governance in market
• Proven ability to multi task in a fast paced work environment and prioritize work assignments

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JOA1&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.a

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a SVP, Performance Management - WPB Business Management.

Principal Responsibilities

The jobholder is primarily responsible for providing analysis and insights on ongoing business performance and supporting the development, planning and execution of initiatives and activities to achieve our business priorities. The jobholder provides a critical support function to the WPB leadership team, such as thought leadership, providing the necessary MI/data to facilitate effective decision making and undertaking analysis of business metrics performance. The scope will include putting together SGH Market review materials for One WPB (GPB, Retail, AMG and HSBC Life), hence, requiring cross business experience.

In addition, the role holder will support Head of Business Management in formulation and tracking of FRP and strategic objectives. He/she will also support in conducting regular business reviews with key stakeholders for tracking strategic objectives, resolution of roadblocks, develop business cases, financial analysis, and executive presentations to support strategic objectives and lead in conducting strategic offsites for senior management, Board Strategy Planning and Management visits. The jobholder will also be involved in organizing key WPB events (e.g., both virtual and physical townhalls) and internal communications as well as non-BAU activities/special projects.

Impact on the Business / Function

• Drive achievement of strategic and business goals through robust analysis of sales and business performance, using internal and external information sources
• Actively participate in and support ad hoc projects, including strategic reviews, planning, management information (MI), accountability and governance
• Preparation of committee/forum papers and presentations
• Support financial operations and cost management activities

Customers / Stakeholders

• Support senior management in developing and refining WPB strategic and tactical initiatives to achieve targets and long-term objectives
• Partner with Distribution/Channels to continuously improve incentive framework aligned to business priorities
• Investigate and seek remedies for discrete issues which may be adversely affecting business unit performance

Leadership & Teamwork

• Work closely with other members of the business management team to identify focus areas to drive sales performance, cost containment and risk mitigation
• Support internal staff communications and engagement activities
• Lend knowledge and expertise as may be required from time to time
• Act as a change agent and take the lead in key projects, as may be assigned from time to time

Operational Effectiveness & Control

• Support oversight of commercialization activities and benefits tracking across WPB
• Carry out Account Reconciliation responsibilities
• Ensure adherence to external regulations and internal guidelines

Qualifications

• At least 10 years of experience in financial services industry, with at least 5 years in business managements area is preferred
• Extensive experience in preparing business cases and financial projections
• Experiences individual in managing projects and executing business plans
• Possesses well developed communication and presentation skills, as well as the ability to maintain solid working relationships with senior management and other stakeholders

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JJRJ&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo