Total 216 job vacancies by NCS

Are you a software developer looking to debunk Machine Learning myths? NCS is looking for you to join us as an MLOps engineer, where you will be designing and developing production grade codes catered to operational machine learning workflows. You take joy in ensuring the models are running efficiently, and take pride that no edge cases can derail your setup. You love building connectors to standardise highly stackable services, and desire to attain self-learning artificial intelligence. If this resonates well with you, bring along your Git library and development machine when we have a chat.

What will you do?

• Develop engineering solution to run production level machine learning and data-driven initiatives.
• Manage and monitor full lifecycle of ML models in production (e.g. monitor features, model results and performance)
• Schedule and orchestrating complex ML workflows and pipelines using latest technologies and schedulers. When all else fails, bash is something you script, and not action upon.
• Optimize the efficiency of machine learning algorithms by applying state-of-the-art technologies to reduce training time and inference latency.
• Work closely with data scientists, business and IT teams to build platform and framework to enable machine learning and data analytics activities on a large-scale.
• Continuous innovation and optimization of machine learning workflow, through R&D on new technologies.
• Establish, implement and maintain best practices and principles of machine learning engineering.

What you need to have:

• Bachelors in Computer Science, Computer Engineering, or in a highly related discipline.
• Excellent programming skills in at least one object-oriented programming language (Python, Java, C++)
• Bash, Shell, YAML, Ansible, Git, Maven, Jenkins, Junit, Ctrl-M, K8, Docker all makes sense to you.
• 2+ years of experience in software engineering or data engineering.
• Implementation experience in machine learning algorithms and applications.
• Strong expertise in ML model deployment tooling (including experience with tools for real production deployments, testing, management of package dependency, lineage/audit trails, model versioning), high performance computing and parallel data processing.
• Passionate about machine learning, new application areas and new tools

Nice to have:

• Experience working on Spark, HiveQL or Optaplanner is a plus.
• Knowledge in database modelling, big data or data warehousing concepts.
• Fluency in at least one modern distributed ML frameworks (TensorFlow, PyTorch, Caffe, MLFlow)
• Exposure in artificial intelligence – machine learning, deep learning, reinforcement learning.
• Experience working with Singaporean clients, the Singapore government, familiarity with GDPR in Europe, PDPA in Singapore will be an advantage
• Certification and applied experience in cloud-based analytics platforms such as:
• Microsoft Azure Analytics
• Amazon Web Services Analytics
• Google Cloud Platform Analytics

We are looking for a Cloud Engineer to join our team and work with our engineering team to optimize, implement, and maintain our client’s Infra & cloud-based systems.

Responsibilities:

• Design, develop, deploy, and manage scalable, secure, and reliable cloud-based infrastructure solutions and systems
• Develop and maintain cloud solutions in accordance with best practices
• Configure and maintain cloud services, including virtual machines, containers, serverless functions, networking, storage, and security
• Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues
• Regularly review existing systems and make recommendations for improvements
• Collaborate with cross-functional teams to gather requirements and design cloud architectures that align with business needs
• Interact with clients, provide cloud support, and make recommendations based on client needs
• Troubleshoot and resolve issues related to cloud infrastructure, network connectivity, and application deployments

Requirements:

• Bachelor's degree in Computer Science, Engineering, or equivalent
• Preferably 2 years of working expereince in a Cloud Engineer or similar role, with a focus on designing, deploying, and managing cloud-based solutions/operations
• Good knowledge of cloud platforms such as Amazon Web Services (AWS) or Microsoft Azure
• Proficiency in at least one programming language (e.g., Python, Java, Ruby) and experience with automation and configuration management tools (e.g., Ansible, Terraform).
• Solid understanding of cloud networking concepts, including virtual private clouds (VPCs), subnets, routing, and load balancing.
• Experience with containerization technologies (e.g., Docker, Kubernetes) and container orchestration platforms (e.g., Kubernetes, Amazon ECS, Azure Kubernetes Service).
• Familiarity with CI/CD pipelines and DevOps principles.
• Knowledge of security best practices and experience implementing security controls in cloud environments
• Knowledge of hybrid cloud architectures and experience with cloud migration strategies
• Professional certifications related to cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, ect) is a plus
• Strong problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders

We are seeking a talented and experienced Network Automation Engineer to join our dynamic team. The ideal candidate will play a key role in designing, implementing, and maintaining automated solutions to streamline network operations, improve efficiency, and enhance reliability. If you are passionate about network automation, possess strong scripting skills, and have a deep understanding of networking technologies, we want to hear from you!

Responsibilities:

• Develop and implement network automation solutions using scripting languages (e.g., Python, Perl, or Ansible) to automate routine tasks, configuration management, and troubleshooting procedures.
• Design and deploy infrastructure as code (IaC) solutions to automate the provisioning, deployment, and scaling of network resources.
• Develop new application base on the requirement of OneCare business.
• Create web applications for internal and external use.
• Collaborate with cross-functional teams to gather requirements, define automation objectives, and develop comprehensive automation strategies aligned with business goals.
• Monitor, maintain, and enhance existing automation frameworks, tools, and processes to ensure optimal performance, scalability, and reliability.
• Able to analyze data and formulate logic to generate weekly, monthly report.
• Conduct regular assessments of network automation workflows, identify areas for improvement, and implement enhancements to optimize efficiency and reduce manual intervention.
• Troubleshoot complex network automation issues, perform root cause analysis, and implement corrective actions in a timely manner to minimize downtime and ensure uninterrupted service delivery.
• Stay current with industry trends, emerging technologies, and best practices in network automation, and make recommendations for continuous improvement.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 1 year as a Network Engineer, DevOps Engineer, or Systems Engineer with a focus on network automation.
• Strong proficiency in scripting and automation using languages such as Python, Perl, or Ansible.
• In-depth knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, BGP, OSPF, VLANs, VPNs, SDN).
• Hands-on experience with network devices (e.g., routers, switches, firewalls) and network management tools (e.g., Cisco, Juniper, Arista, Palo Alto, SolarWinds) is a plus.
• Experience with infrastructure as code (IaC) tools and frameworks (e.g., Terraform, Chef, Puppet, Ansible).
• Familiarity with version control systems (e.g., Git) and CI/CD pipelines.
• Strong analytical skills, with the ability to troubleshoot complex network automation issues and implement effective solutions.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Industry certifications such as CCNA, CCNP, DevNet, or equivalent are a plus.

Key Responsibilities:

Network Implementation

• Assist in the deployment and configuration of network hardware and software solutions, including routers, switches, firewalls, and access points.
• Work with senior engineers to ensure network installations meet design specifications and industry best practices
• Automation of network

Network Configuration

• Help configure network devices to optimize performance, security, and reliability.
• Collaborate with the team to implement network changes and updates as needed.
• Automation of network

Testing and Troubleshooting:

• Participate in testing and validation of network configurations to ensure they meet functional requirements.
• Assist in identifying and resolving network issues as they arise during implementation.

Documentation:

• Maintain accurate records of network configurations, diagrams, and implementation procedures.
• Document implementation tasks, issues, and resolutions for future reference.

Collaboration:

• Work closely with cross-functional teams to coordinate network implementation projects.
• Learn from senior engineers and actively contribute to the successful completion of projects.
  

Requirements:

• Bachelor's degree or Diploma in computer science, information technology, or a related field (or equivalent relevant coursework).
• Good understanding of networking concepts, protocols, and technologies.
• Strong willingness to learn and a genuine interest in network engineering.
• Excellent problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Familiarity with network hardware and software is a plus.
• Relevant certifications such as CompTIA Network+ or Cisco CCNA are advantageous but not mandatory.

The Preventive Maintenance Operations Manager will represent OneCare Support shared services covering system operation for our Maintenance business.

Responsibilities:

• Interface with Service Managers on all ops matters.
• Manage a team of Ops engineers on system related escalation and matters pertaining to Corrective Maintenance and Preventive Maintenance.
• Rooster rotation and interface with SMs on escalation
• Assist the Ops Lead to ensure his engineers are up to the job skill (certification and training)
• Take Lead in working with various divisions on operation improvement and analysis to better support.
• Key contributor for continuous operation improvement for OneCare Support.
• Laise with Sales Specialist on deals , and downstream vendors like Cisco, Checkpoint etc.
• At times , involves in Tender financial assessment for OneCare Support System portion as Solution Manager
• Implemented/improve best practices and with high quality standards on for operation on System side in OneCare support

Requirements:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field.
• Proven experience in cybersecurity management, with a focus on preventive maintenance.
• Strong understanding of cybersecurity principles, technologies, and best practices.
• Relevant certifications such as CISSP, CISM, or CompTIA Security+ are highly desirable.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Familiarity with security frameworks and standards.

We are looking for an experienced ServiceNow System Administrator to manage and maintain our ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, and administering ServiceNow applications to support our business needs. This role requires strong technical skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities:

• Configure and customize ServiceNow applications, modules, and workflows to meet business requirements.
• Administer user access, roles, and permissions in ServiceNow platform.
• Design and implement ServiceNow integrations with other systems and applications.
• Develop and maintain ServiceNow reports, dashboards, and performance analytics.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Perform regular maintenance tasks, such as patching, upgrades, and performance tuning.
• Troubleshoot and resolve issues related to ServiceNow platform, including incidents, problems, and service requests.
• Document system configurations, processes, and procedures.
• Stay up-to-date with ServiceNow releases, features, and best practices.
• Provide training and support to end-users on ServiceNow functionality and features.
• Understand Operation business needs and translate into technical requirement
• Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
• To design, develop, configure, test, implement, support and maintain ServiceNow solutions.
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades;
• To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).
• Lead in POC/POV, product evaluation and tech refresh activities

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years’ experience with implementation and support of ServiceNow modules.
• Must have ServiceNow System Administrator certification, Application developer plus at least two additional ServiceNow implementation certifications
• Five or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
• Three or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
• Two or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)
• Experience with two or more of the following ServiceNow suites: ITSM, CSM, HRSD, ITAM, ITOM, ITBM, GRC, Sec-Ops, App Engine.
• Advanced experience with scripting languages such as JavaScript, Python, etc.
• Knowledge and experience integrating ServiceNow using platform APIs and integration tools
• Strong knowledge of ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
• Experience with ServiceNow scripting languages (JavaScript, Glide API, etc.).
• Familiarity with ServiceNow integrations using REST, SOAP, or MID Server.
• Excellent troubleshooting and problem-solving skills.
• Strong attention to detail and ability to work independently.
• Good communication and interpersonal skills.
• Experience with Agile methodologies is a plus.

• Lead and motivate a team of IT technicians and engineers responsible for Corrective Maintenance and Preventive Maintenance activities.
• Provide guidance, mentorship, and performance feedback to team members to ensure optimal performance and skill development.
• Oversee the troubleshooting and resolution of IT infrastructure issues, including hardware, software, and network problems, ensuring minimal disruption to business operations.
• Interface with Service Managers on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads/Engineers on system related escalation and matters pertaining to Corrective and Preventive Maintenance. 
• Rooster rotation and interface with Service Managers on escalation
• Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
• Establish and maintain preventive maintenance schedules for IT systems and equipment to minimize downtime and optimize performance.
• Implement proactive measures to identify and address potential issues before they escalate into significant problems.
• Regularly assess the effectiveness of preventive maintenance strategies and make adjustments as necessary.
• Serve as the primary point of contact for client escalations related to IT operations, ensuring timely response and resolution of issues.
• Communicate effectively with clients to understand their concerns, provide updates on the status of escalations, and manage expectations.
• Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of IT operations.
• Identify opportunities for process optimization, automation, and cost reduction to achieve operational excellence.
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and Technical compliance with the Presales
• Stay updated on industry best practices, emerging technologies, and trends to inform decision-making and drive innovation.

This role will be required to support wide range of business operations activities to deliver the Transformation office’s goals and commitments. He/She needs to have a good understanding of the end to end business and delivery life-cycle and will be required to collaborate across business units and functional teams to execute operational activities and oversees the P&L of projects to ensure that delivery in accordance with contractual agreements. He/She will also support the business and report analysis requirement, as well as drive process improvements, automation and enhancements to improve performance & efficiency that is critical in our business growth & work productivity.

Responsibilities:

• Supports business operations & project management for assigned areas and workstreams.
• Supports P&L forecasting, revenue & margin management for selected complex projects.
• Engage & drive cross functional units discussion and vendor management to support business and delivery activities and collaborates with functional team to drive resolution of operational issues.
• Supports P&L forecasting for the business units by processing, collecting, & consolidating data from different stakeholders.
• Create and maintain regular reports, dashboards, and archival of documentations
• Design and Implement new or specified changes to processes and drive automation to improve productivity
• Drives continuous process, data refinement & improvement by performing analysis to trends & issues, develop insights & recommendations,
• Develop and enhance business measurement & metrics, and track effectiveness of changes

Requirements:

• Good understanding of business and sales processing tools, systems and practices
• Good management & administrative skills, proofreading and information management
• Good analytical, statistics and problem-solving skills.
• Good written and verbal communication skills
• Proficient with standard word processing, spreadsheet, and presentation software applications
• Strong written and verbal communication skills
• Proficient in English and local language.
• Fast learner, agile and adaptive to manage different workloads
• Ability to effectively communicate issues and negotiate resolution with stakeholders

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure

• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications

• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations

• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, ARM templates, Terraform, Powershell etc with proper documentation

• Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations

• Participate in Cloud Migrations for VMs using tools like Azure Migrate with more than 50 VMs migration or Databases would be preferred

• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space

• Ability to manage issues with proper resolution/documentation and SLAs is required for this role

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

We’re searching for a ServiceNow Developer to be part of our diverse team of talent here at NCS!  

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you! 

What we seek to accomplish together: 

• To administer and manage ServiceNow ITSM tool for customer projects. 
• Understand Operation business needs and translate into technical requirement 
• To manage and handle ServiceNow ITSM tool for customer project. 
• To apply ServiceNow software patches. 
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades. 
• To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM). 

What we seek to accomplish together:

• To administer and manage ServiceNow ITSM tool for customer projects.
• Understand Operation business needs and translate into technical requirement.
• To manage and handle ServiceNow ITSM tool for customer project.
• To apply ServiceNow software patches.
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
• To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).

Project / Service Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and cost
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

The ideal candidate should possess:

• Degree in Information Systems, Computer Science or equivalent
• Typically 12 years IT project management experience
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Able to travel as required

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

We’re searching for a IT Service Desk Support  to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together: 

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do:
We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.

We are seeking an experienced and highly skilled Engineering Solutions Manager

What we seek to accomplish together:

• Participate in sales calls and prospect visits, providing product demonstrations in person and/or via WebEx etc, and working with prospects at both a technical and business level to show how NCS Engineering can address their business needs.
• Able to conduct the aviation solution POC for the clients
• Design end-to-end IT solutions that encompass applications, infrastructure, data, and security while considering regulatory compliance and industry standards.
• Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive sales revenue
• Participate as a technical resource at trade shows and conferences
• Work independently and as a vital member of a sales team
• Work with the sales team to strategize on sales approaches to develop business
• Ensure successful on-site and remote product evaluations (POCs) and support the post-sale team when necessary
• Able to learn the new & emerging technologies in short turn around, able to present & solution new & emerging technologies depending client needs
• Stay current with aviation industry trends, regulations, and technologies, ensuring that the IT solutions address specific aviation challenges and opportunities.

A little about you

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 5 - 8 years of experience working in a pre-sales capacity related to Engineering/IT, preferably in the Aviation industry
• Has at least 3 years’ experience in designing, implementation of engineering/IT solutions
• Familiar with Aviation regularity compliance is a plus
• Strong technical skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with senior stakeholders and team members
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
• History of creating rapport with customers, from line technicians to line and mid-level managers
• Sectorial knowledge like Singapore Government, Transport and Financial is a plus

RESPONSIBILITIES

• To carry out day-to-day running of the project.
• To complete tasks in accordance with the completion criteria defined, including contractual commitment.
• Participate in relevant activities defined in the service plans.
• Responsible for the handling of enquiries, resolving bugs in the system, applying software patches to the system, supporting service request, change requests and amendments to the system due to change in business requirements.
• Responsible for the system design, implementation, testing, managing and maintenance of proposed system
• Work closely with Team Leader to meet system delivery milestones
• Provide technical documentation support to Project & Solutions Teams, as well as hand over as-built system documentation to Maintenance support team
• Engage with back-line support and/or with vendor’s support to diagnose and rectify technical problems.
• Assist in day-to-day operation of the System Delivery team
• Carry out other technical related duties that may be required.

REQUIREMENTS:

• 3-5 years of relevant IT experience.
• Strong expertise in Red Hat Enterprise Linux (RHEL).
• Proven experience in system design, implementation, and maintenance.
• Excellent collaboration and communication skills.
• Ability to work on-site at client premises.
• Availability for 24/7 standby, but not required to work on shifts.

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.

The Project Manager is a highly driven individual who will be part of the project delivery team which fronts customers directly.

The Project Manager is required to have broad experience and knowledge across network technologies and should have proven track records in areas of Project Management and Stakeholder Management. Being familiar and knowledgeable in IT Service Management, IT Security Management and IT Security Compliance & QA Management will be an added advantage.

Responsibilities

You will be acting on behalf of a key public sector client of NCS and representing the client as you carry out the following activities. (The list serves as a general guide and is not exhaustive.)

• Engage the client’s IT users directly in project delivery matters and schedules, including fronting presentations to the IT users across the organization
• Schedule the onsite visits and delivery of project implementations
• Manage the IT infrastructure project services delivery team(s) of the incumbent vendor (NCS)
• Perform monitoring, tracking and reporting of projects to the client’s management
• Govern the vendor’s (NCS) project delivery execution to ensure compliance to client’s and IT users’ IT and security policies and directives
• Govern the vendor’s (NCS) project delivery schedules to ensure timely project delivery
• Review and govern the vendor’s (NCS) project deliverables (e.g., presentations, service reports, project reports, technical documentation)
• Proactively identify opportunities for further expansion or improvement of project services delivery to the customer and liaise with the Account Manager(s) for development of that opportunity.
• Collaborate with vendor’s (NCS) Project Manager to mitigate and/or eliminate risks to project delivery that are identified and raised by the Project Manager. Where relevant, work with client’s management team and/or IT users to mitigate or minimize risks.
• Maintain an understanding of industry trends that directly relate to specific customer’s business strategies.
• Participate in leadership activities and providing performance feedback and developmental coaching.
• Monitor and improve team performance, providing leadership, coaching, and performance management.

Professional skills

• 5 years of IT project management experience
• Experience in the development, implementation and support of information technology projects in a range of organizations
• Degree in Information Systems or equivalent
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficiency in written and spoken English
• Competent communication skills such as in delivering presentations
• Able to travel as required

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Salesforce Tech Lead to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Create, design and lead the development of CRMs and solutions on the Salesforce platform including application integration and data migration, Sales, Service and Platform Cloud.
• Design and implement software components and having a very strong Service Oriented Architecture and integration background
• Lead the development of business requirements, specifications, process flows, application design, application configuration, testing and deployment
• Contribute the growth of the Salesforce practice through though-leadership, development of solution accelerators, reusable assets
• Works directly with clients to lead projects, facilitates business process analysis sessions, develop and deliver key components of Salesforce solution
• Deliver presentations to internal and external stakeholders on Salesforce capabilities and integration with other applications
• Develop delivery standards and best practice methodology and approach
• Provide mentoring and guidance to other team members

A little about you:

• B.S. degree in Computer Science, Business or equivalent years of professional experience in a relevant field.
• Experience in Salesforce CRM with end to end implementation experience
• Min 4-6 years in Salesforce implementations and completed at > 15 Salesforce projects
• Delivery or advisor of a complex Salesforce project with at least(ideally) 500 users, multiple departments/business units and across multiple countries
• Good understanding of system and data integration architecture and a strong understanding of relational databases (MySQL, SQL Server, Oracle, etc.)
• Experience and understanding of software development methodologies, e.g. Agile, Waterfall
• Certified in at least Sales and Service Cloud. Candidates with more Salesforce certifications, especially in PSS will be looked on flavourably.

· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

· Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

· Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

· Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

· Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Ideal candidate should possess the following:

· Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline

· At least 1-year end-user support experience, desktop or technical service desk.

· To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Manage the IT Support and staff to provide 1st level technical support;
• Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
• Act as a further escalation point for unresolved or escalated cases.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
• Report to SD managers on any issue that could significantly impact the business
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staff take ownership of user problems and be proactive when dealing with user issues.
• Ensure all calls and emails are logged in the Service Desk logging system.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Training to new joiners.

Ideal candidate should possess the following:

• To have a minimum of 3-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call center environment. Minimally 1-year experience in leading a team.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Familiar with Service Desk day to day Operation.
• Preferably with ITIL 4 Foundation certification
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call/Incident Trending.
• Experience in managing Complaints.
• Experience in Service Level Agreement (SLA) Reports, Service Improvement Opportunities

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Service Desk Support, you will be providing 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner the broad area of your job responsibilities will cover the following:

· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

· Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

· Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

· Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

· Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Ideal candidate should possess the following:

· Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline

· At least 1-year end-user support experience, desktop or technical service desk.

· To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

Key Roles and Responsibilities:

• Responsible for the quality and consistency of delivery and presales across NEXT Data projects, by leading and mentoring a diverse team across multiple client projects
• Review and provide quality assurance to solution, scope and cost management of selected opportunities and client projects
• Bring your experience and ideas to effective and innovative engineering, design and strategy
• Participate in the planning and assignment of resources into client projects and opportunities, including talent acquisition and performance management
• Dive into company data to identify sources and features that will drive business objectives.
• Build the practice within and outside of the team:
• Contributing to our internal networks and special interest groups
• Mentoring to upskill peers and juniors

Requirements

• Past experience working on Informatica, Cloudera, Data Stage, MicroStrategy
• Strong knowledge of data manipulation languages such as SQL necessary to build and maintain complex queries and data pipelines
• Data modelling and architecting skills including strong foundation in data warehousing concepts, data normalisation, and dimensional data modelling such as OLAP
• Experience other data management topics such as data governance, metadata management, archival, data lifecycle management
• Strong understanding of Data Engineering concepts along with at least 2-3 implementations
• Worked in an environment where you have provided guidance to junior team members on technical issues
• Experience working in a dynamic environment with managing senior stakeholders from different organisations
• Experience preparing content and presenting in Steering Committee meetings
• Experience in managing project finance within approved budget and delivering at agreed margin
• At least 6+ years of experience in performing Impact Assessment and responding to Change Request and Service Request ensuring all aspects of solution is covered

You will be responsible for the day-to-day operational aspects of database administration to meet the business needs and service level. You will be involved in handling databases owned by different customers.

RESPONSIBILITIES:

• Lead and manage database changes through change request process & provide status reports to the relevant parties
• Provide 1st and 2nd level operational database support. SME level skills are an advantage.
• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
• Provide timely status updates to relevant parties
• Monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability
• Provide regular reporting to relevant parties as required
• Ensure service level meet requirement. Propose and implement action plan when required.
• Implementation of service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Keeping abreast of database technologies.
• Lead and provide technical advice to junior database administrators as required

REQUIREMENTS:

• Bachelor’s degree in IT or equivalent
• Minimum 6 years of experience in database administration
• Experience either in Oracle, MSSQL, MySQL, Postgres or MongoDB
• ITIL certification will be an added advantage
• Experienced in configuring, implementing, and maintaining databases including troubleshooting
• Able to do scripting for automation is a plus
• Able to provide prompt 24x7 support when necessary
• Has good stakeholder management skills
• A customer centric mindset
• Good written and verbal communication skills
• A good team player
• Able to work under pressure and prioritize workloads to handle requests from multiple sources
• Possesses public cloud certifications will be an added advantage

The Network Engineer is responsible to provide operational support to network infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis. He/She is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment.

Responsibilities:

• Gather business application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management, etc.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks
• Assist in preparation of proposals and solution presentations
• Attain key certifications for partnership with key vendors.

Requirements:

• Degree in IT / Computer Science / Engineering or equivalent
• Minimum 4 years of experience in a System Integration environment and/or implementing Network systems
• Familiar and experienced in implementing and configuring network products like routers, switches, load balancers, firewalls and more
• Strong familiarity with Cisco F5, Checkpoint and F5 load balancer is a plus
• Certification in Network products is a plus
• Good interpersonal and communication skills with ability to explain technology from a customer perspective

The Senior System Engineer is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis. He is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment.

Responsibilities:

• Install, configure, and maintain servers in a Linux / Windows environment
• Develop and implement backup and disaster recovery strategies
• Test systems in accordance to specifications & service level
• Perform server hardware maintenance and upgrades
• Create test automation frameworks in collaboration with team members or other IT departments
• Develop tools to help increase functionality and efficiency of available infrastructure
• Maintain software repositories and apply software updates
• Maintain documentation for procedures, configurations, and programs
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
• Conduct root cause analysis & implement pro-active measures
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability

Requirements:

• Degree in IT / Computer Science / Engineering or equivalent
• Minimum 3 years of experience in a System Integration environment and/or managing infrastructure systems
• Familiar with Red Hat Enterprise Linux, Wintel, Vmware, Storage Infrastructure, Veritas - Enterprise Netbackup
• Familiar Scripting skills in Python, Ruby, Perl, or a related language
• Experience with open-source application suites, such as WordPress or Drupal
• Experience with cloud computing
• Certification in one or more of the following is a plus: Wintel, Redhat, Vmware, EMC storage, veritas Netbackup
• Good interpersonal and communication skills with ability to explain technology from a customer perspective