Total 314 job vacancies by Unison Consulting Pte Ltd

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).

• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Deliver superior End User Experience while ensuring a managed, secure End User environment 

• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment

 • Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment

 • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology 

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

 • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency 

• Assist with patching and upgrading end user devices 

• Address quality and schedule conflicts 

• Availability for ad-hoc work after hours and on weekends where necessary

 • Ability to work in a high-pressure, fast moving environment 

 • At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

 • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms 

• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

• Knowledge of Desktop Services security and access standards and practices 

• Basic understating of networking and server technologies

 • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications 

1. Test Planning and Strategy:

• Collaborate with cross-functional teams to understand project requirements and define comprehensive test plans.
• Develop test strategies, test cases, and test scripts based on project specifications.

Manual Testing:

• Execute manual test cases to ensure the functionality, usability, and performance of software applications.
• Identify, document, and track software defects to resolution.
• Perform regression testing to validate the impact of bug fixes and changes.

Test Documentation:

• Create and maintain detailed test documentation, including test plans, test cases, and test results.
• Generate and communicate test summary reports to stakeholders.

Collaboration:

• Work closely with developers, business analysts, and other team members to ensure effective communication and collaboration throughout the software development life cycle.
• Participate in project meetings, providing testing status updates and raising any issues or concerns.

Quality Assurance:

• Contribute to the improvement of the overall software development and testing processes.
• Identify opportunities for test automation and collaborate with the automation team to implement automated test scripts.

Training and Knowledge Sharing:

• Stay current with industry trends and advancements in testing methodologies.
• Share knowledge and best practices with team members.

• Proven experience as a Test Analyst or Manual Tester in software quality assurance.
• Experience in Banking domain is preferred
• Solid understanding of software testing concepts, methodologies, and best practices.
• Proficient in creating and executing manual test cases.
• Strong analytical and problem-solving skills.

Responsibilities:

• Provide excellent customer service.

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Requirements:

• Prefer minimum 3 years healthcare environment experience.

• Hardware Skill – Desktop, Laptop, Printer and Scanner, Windows OS (Must know Windows 10)

Responsibilities:

1. AEM Development: Design, develop, and implement solutions on the Adobe Experience Manager platform to meet business requirements.

2. Java Development: Leverage your strong Java development skills to create scalable and efficient backend services for AEM applications.

3. Front-End Development: Apply basic understanding of front-end technologies including HTML, CSS, and JavaScript to collaborate effectively with front-end developers and ensure seamless integration of the user interface with the backend.

4. AEM Modules: Work with AEM Web Content Management, AEM Forms, and AEM Workflow modules to enhance and customize digital experiences.

5. Collaboration: Collaborate with cross-functional teams, including UX/UI designers, content authors, and other developers, to deliver high-quality solutions.

6. Code Review: Participate in code reviews to ensure code quality, adherence to coding standards, and optimization of performance.

7. Documentation: Create and maintain technical documentation for AEM components, customizations, and integrations.

8. Quality Assurance: Work closely with quality assurance teams to ensure the reliability, security, and performance of AEM applications.

9. Stay Updated: Stay abreast of the latest AEM and Java development trends, tools, and technologies to continuously improve skills and contribute to the overall advancement of the development team.

Requirements:

1. Proven experience as an AEM Developer with strong Java development skills.

2. Basic understanding of front-end technologies (HTML, CSS, JavaScript).

3. Familiarity with AEM Web Content Management, AEM Forms, and AEM Workflow is a plus.

4. Excellent problem-solving and debugging skills.

1. Project Planning and Initiation:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, including timelines, budgets, and resource requirements.
• Conduct feasibility studies and risk assessments.

• Lead project teams in the execution of project plans.
• Monitor and track project progress against defined timelines and milestones.
• Identify and resolve issues to ensure successful project delivery.
• Collaborate with cross-functional teams to achieve project objectives.

• Establish and maintain strong relationships with key stakeholders.
• Communicate project status, issues, and risks to stakeholders in a clear and timely manner.
• Ensure alignment between project objectives and overall business goals.

• Manage project budgets and financials.
• Allocate and optimize resources effectively to meet project goals.
• Identify and escalate resource constraints or budgetary issues.

• Implement quality control processes to ensure the delivery of high-quality solutions.
• Conduct regular project reviews and audits to assess compliance with standards.

• Identify, assess, and mitigate project risks.
• Develop and implement risk management plans.

• Maintain comprehensive project documentation.
• Prepare and present project reports to senior management.

• Ensure compliance with regulatory requirements specific to the banking industry.

• Proven experience 5+years as an IT Project Manager in the banking industry.
• Project Management Professional (PMP) certification is a plus.
• Strong understanding of banking operations, regulations, and compliance.
• Excellent leadership and team management skills.
• Proficient in project management tools and methodologies.

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Design end-to-end solutions based on business requirements, ensuring that these solutions are both effective and efficient in meeting the defined objectives.

Organize meetings and workshops with users and subject matter experts to understand business requirements. You will collaborate with these experts to create comprehensive business workflows for the Business Requirements Document (BRD) and Functional Specifications Document (FSD), ensuring alignment with IT roadmap and strategies.

Articulate business requirements to vendors, providing effort estimation and ensuring complete coverage of the business requirements relevant to vendor delivery.

Work closely with the IT development team, Application Architects, and vendors to deliver prototypes (when needed), and evaluate these with business users to align expectations and solidify requirements.

Coordinate cross-functional team members and activities for business work streams or entire change and technology implementation initiatives. You'll ensure all business requirements are addressed within functional specifications and keep the Project Manager and/or functional stream leads updated on progress.

Support Business Leads or user representatives in preparing training plans or materials, and user manuals.

Assist Product Owner in reviewing UAT test artifacts like test plans, test scenarios, test cases, and data. Your role will involve thorough assessment of the upstream and downstream impact of changes, and ensuring the quality of JIRA stories by identifying comprehensive exception scenarios.

Proven experience as a Business Analyst in the wealth management sector, with a deep understanding of investment products, portfolio management, financial planning, and client servicing.

5+ years of experience in investment products and business solution analysis, preferably in the financial services industry. Experience with technology platforms is beneficial, but not a primary requirement.

Strong analytical skills with the ability to collect, analyze, and interpret complex data from various sources.

Solid knowledge of wealth management industry trends, including regulatory requirements, digital transformation, and evolving client expectations.

Strong problem-solving abilities, with a focus on identifying creative and innovative solutions.

Experience working in an agile development environment and familiarity with agile methodologies.

Proficiency in using business analysis tools, project management software.

Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.

• Offer support for hardware components such as desktops, notebooks, printers, and scanners.
• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
• Perform printer maintenance.
• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.
• Offer support for hardware components such as desktops, notebooks, printers, and scanners.
• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
• Perform printer maintenance.
• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.

• Offer support for hardware components such as desktops, notebooks, printers, and scanners.

• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.

• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.

• Perform printer maintenance.

• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer #Ittechnician

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.

• Offer support for hardware components such as desktops, notebooks, printers, and scanners.
• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
• Perform printer maintenance.
• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer

• Provide business management and project management support (strategic projects).
• Drive Tech and Operations annual Budget planning exercise
• Follow-up on management actions/ track project status and timeline to ensure regular and timely progress update from relevant responsible parties.
• Identify and escalate medium and high risk/issues to Head of Program Office from progress updates received
• Organise, coordinate and facilitate T&O meetings (e.g. management meetings, townhalls etc). Work with multiple stakeholders to prepare agenda and presentation deck.
• Build and maintain effective relationships with project teams as well as extended stakeholders, including sponsor, business representatives and other projects and programs.
• Responsible for improving employee engagement index by conceptualizing and implementing various employee development and engagement activities.
• Initiate and implement innovative team building and collaborative initiatives.
• Responsible to develop and implement communications, events and engagement plan.
• Leading and/or supporting the development and delivery of internal communication plans and materials.

• Support Production system, perform enhancement and develop new changes, etc.
• Good technical Skills with Unix scripting, Sql, oracle and production support.
• Knowledge in Java or web technologies, will be preferred.
• Experience in ITIL processes.
• Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself.
• Prepare/update Technical Specifications and end user system job instructions documents.
• Liaise with external parties pertaining to system collaboration and system testing.
• Observe, maintain and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set.
• Ensure quality deliverables, documentation, reporting for work assigned and performed.
• Willingness to work on call support on weekends / public holidays.

Unison Consulting Pte Ltd is currently looking for a skilled Unix - Teradata Developer to join our team. As a Unix - Teradata Developer, you will be responsible for designing, developing, and maintaining data integration solutions using Teradata database in a Unix environment. You will collaborate with cross-functional teams to gather requirements, analyze data sources, and ensure the efficient and accurate flow of data within the organization.

Responsibilities:

• Design and develop Teradata database solutions in a Unix environment to meet business requirements.
• Collaborate with business analysts and stakeholders to gather data integration requirements.
• Understand and analyze complex data sources and develop data models and schemas.
• Develop and maintain ETL processes using Teradata tools such as Teradata SQL, BTEQ, and Utilities.
• Perform data profiling, validation, and cleansing to ensure data quality and integrity.
• Optimize performance of Teradata database queries, stored procedures, and scripts.
• Collaborate with database administrators and infrastructure teams for database optimizations and enhancements.
• Troubleshoot and resolve data integration issues and errors.
• Create and maintain technical documentation related to data integration processes.
• Stay up-to-date with the latest industry trends and best practices related to Teradata development.

• Proven experience as a Unix - Teradata Developer. 
• Strong skills in Teradata, Unix/Linux scripting, and Control M. 
• Knowledge of banking processes and FSLDM. 
• Experience working in a Unix/Linux environment. 
• Familiarity with Talend. 
• Excellent problem-solving and communication skills. 
• Ability to work collaboratively in a team environment. 
• Teradata Developer with comprehensive skills in Unix, SQL, and PL-SQL, specializing in Data Warehouse (DWH) solutions
• Proficient in Unix Shell Scripting for automation.
• Experienced in designing and optimizing database structures for performance.
• Strong analytical and problem-solving abilities, adept at translating business requirements into efficient database designs.
• Effective collaborator with cross-functional teams.

We are seeking a skilled and experienced Technical Consultant with expertise in Moody's and Liquidity Risk to join our dynamic team. The ideal candidate will have a strong background in financial risk management, coupled with technical proficiency in DataStage, Oracle PL/SQL, and Unix Scripting. This role involves collaborating with clients to understand their Moody's and liquidity risk requirements and implementing effective technical solutions using ETL processes.

Key Responsibilities:

1. Moody's & Liquidity Risk Expertise:

• Utilize in-depth knowledge of Moody's and liquidity risk concepts to understand client requirements and provide expert guidance.

• Design, develop, and implement ETL processes using IBM DataStage to extract, transform, and load data related to Moody's and liquidity risk.
• Develop and optimize Oracle PL/SQL scripts for data manipulation and reporting.

• Write and maintain Unix scripts to automate data processes, ensuring efficiency and reliability in data workflows.

• Work closely with clients to gather and understand their Moody's and liquidity risk requirements.
• Provide technical consultancy to clients, offering solutions that align with their business objectives.

• Perform data analysis to identify trends, anomalies, and insights related to Moody's and liquidity risk.
• Collaborate with clients to interpret analysis results and provide actionable recommendations.

• Implement data quality checks to ensure the accuracy and reliability of data used in liquidity risk analysis.
• Troubleshoot and resolve technical issues in a timely and efficient manner.

• Create and maintain comprehensive documentation for technical solutions, ETL processes, and data workflows.

• Bachelor's or Master’s degree in Finance, Computer Science, or a related field.
• Proven experience as a Technical Consultant with a focus on Moody's and liquidity risk.
• Strong technical skills in DataStage, Oracle PL/SQL, and Unix scripting.
• Experience in ETL processes and data warehousing concepts.

Design, implement, and maintain scalable and efficient data pipelines using SAS, Spark, Python, and PySpark.
Ensure the smooth flow of data from various sources to destination systems.
Utilize SAS, Spark, Python, and PySpark for efficient data processing.
Design and implement data models to support business requirements.
Work closely with data architects to ensure data models align with organizational needs.
Implement data quality checks to ensure accuracy and consistency.
Adhere to data governance policies and maintain data integrity.
Optimize data processing and query performance using SAS, Spark, Python, and PySpark.
Identify and resolve bottlenecks in the data pipeline.
Collaborate with data scientists, analysts, and business stakeholders to understand data requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a Data Engineer with expertise in SAS, Spark, Python, and PySpark.
Experience with big data technologies and distributed computing.
Proficient in SAS, Spark, Python, and PySpark.
Strong problem-solving and analytical skills.
Excellent collaboration and communication skills.
Familiarity with data security and privacy best practices.
Experience with big data technologies such as Hadoop is a plus

We are seeking a talented and experienced Data Engineer cum SAS Consultant to join our team. The ideal candidate will possess a strong background in data engineering, SAS programming, and proficiency in Python and Spark or PySpark. The role involves designing, developing, and implementing data solutions while leveraging SAS tools to provide insightful analytics. The candidate should have a passion for data, strong problem-solving skills, and the ability to work collaboratively in a dynamic environment.

Key Responsibilities:

1. Data Engineering:

• Design, develop, and maintain scalable and efficient data pipelines for large volumes of structured and unstructured data.
• Collaborate with cross-functional teams to understand data requirements and implement solutions that meet business needs.

• Utilize SAS programming skills to extract, transform, and load (ETL) data for analytical purposes.
• Develop and implement SAS solutions for data manipulation, statistical analysis, and reporting.
• Provide expertise in SAS programming to support analytics and business intelligence initiatives.

• Proficient in Python for data manipulation, analysis, and automation.
• Experience with Spark or PySpark for distributed data processing and analytics.

• Perform exploratory data analysis to identify trends, patterns, and anomalies in the data.
• Collaborate with data scientists and analysts to deliver actionable insights from complex datasets.

• Implement data quality checks and ensure the accuracy and reliability of data used in analytical processes.
• Troubleshoot and resolve data-related issues in a timely manner.

• Create and maintain comprehensive documentation for data pipelines, SAS programs, and analytical processes.

• Work closely with business stakeholders, data scientists, and other team members to understand requirements and deliver effective data solutions.

• Bachelor's or Master’s degree in Computer Science, Data Science, or a related field.
• Proven experience as a Data Engineer with a focus on SAS programming.
• Strong proficiency in Python and experience with Spark or PySpark.
• Solid understanding of data modeling, ETL processes, and data warehousing concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• SAS certification is a plus.

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.

 Requirements:

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Prefer minimum 3 years healthcare environment experience.

 Skill Sets:

• Hardware Skill – Desktop, Laptop, Printer and Scanner, Windows OS (Must know Windows 10)

Requirements:

• Provide first-level technical support for our products, including troubleshooting and issue resolution.
• Monitor and maintain the operational status of the datacenter infrastructure.
• Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
• Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
• Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
• Document and report incidents, activities, and maintenance tasks according to standard procedures.
• Contribute to the continuous improvement of support processes and datacenter operations.

• Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
• Strong understanding of IT infrastructure, including servers, networking, and storage systems.
• Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
• Excellent problem-solving and communication skills.
• Familiarity with ticketing systems and ITIL best practices is a plus.
• Relevant certifications in IT support and datacenter operations are advantageous.

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

·        Application onboarding and configuring of database servers according to best practices.

·        Designing and maintaining high availability solutions like replication and failover setups is vital to ensure database uptime. Engineers also plan for disaster recovery scenarios to minimize data loss.

·        Schedule regular backups, test recovery procedures, and ensure data integrity to minimize downtime in case of system failures.

·        Monitor database performance and identify bottlenecks or areas of improvement. This includes analysing query performance, optimizing database schema, and adjusting server settings to ensure optimal performance.

·        Keeping PostgreSQL up to date with the latest patches and versions is crucial for security and feature enhancements. Support Engineers plan and execute upgrades carefully to avoid disruptions.

·        Plan for database growth by assessing current usage patterns and making scaling recommendations.

·        Application onboarding and configuring of database servers according to best practices.

·        Designing and maintaining high availability solutions like replication and failover setups is vital to ensure database uptime. Engineers also plan for disaster recovery scenarios to minimize data loss.

·        Schedule regular backups, test recovery procedures, and ensure data integrity to minimize downtime in case of system failures.

·        Monitor database performance and identify bottlenecks or areas of improvement. This includes analysing query performance, optimizing database schema, and adjusting server settings to ensure optimal performance.

·        Keeping PostgreSQL up to date with the latest patches and versions is crucial for security and feature enhancements. Support Engineers plan and execute upgrades carefully to avoid disruptions.

·        Plan for database growth by assessing current usage patterns and making scaling recommendations.