Total 28 job vacancies by Worldwide Hotels Management (v) Pte. Ltd.

The WWH Revenue Analyst reports directly to the Director of Revenue Management. The Revenue Analyst supports the Worldwide Hotels portfolio’s revenue strategy through comprehensive analysis and reporting. This role ensures that all segments and distribution channels are optimised to maximize revenue opportunities in line with budget, forecast, pace, and market demand.

KEY KPI’s

• KPI 1: Identify and articulate any revenue opportunities and issues affecting RevPAR Index for the Worldwide Hotel portfolio. Provide actionable solutions promptly.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and Communicates distribution channel performance to identify revenue opportunities, ensuring full optimisation of Public channels, GDS, OTAs, and other channels.

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System and TARS.
• Support WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generates and provides accurate and timely results in the form of reports, presentations, etc. and serve as primary source for majority of reporting and analytical needs of the Revenue Management and Commercial teams.
• Analyses period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Explores opportunities that drive revenue, create value for hotels, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.

Job Requirement

• Diploma or Degree in Hospitality, Business, or a related field from a recognized institution with a minimum of 2 years of hands-on experience in revenue management, distribution, reservations, front office, or analytics within the hotel industry
• Proficiency in key revenue management systems and tools such as Opera Cloud, revenue management system (IDeaS), TARS, Channel Manager like SiteMinder.
• Advanced skills in Excel (including complex formulas and data analysis), Word, PowerPoint, and Business Intelligence tools are essential. Strong analytical skills with a proven track record of identifying trends, solving complex problems, and using data-driven insights to inform strategic decisions. Must be adept at data manipulation and interpretation to enhance revenue strategies.
• Demonstrated aptitude for problem solving and problem identification.
• High levels of flexibility and adaptability.
• Strong team playing skills and act with utmost integrity.

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

KEY KPI’s

• KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels.

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System
• Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
• Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
• Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
• Strong team playing skills and act with utmost integrity.

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximise room sales by up-selling.
• Manage group reservation and rooming list.
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximise room sales by up-selling.
• Manage group reservation and rooming list.
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.

• To assist the Maintenance Manager to implement the execution of preventive maintenance and repair schedules of all machinery, equipment and facilities and see to the proper execution by employee staff or external agencies or contractors.
• To assist the Maintenance Manager to prepare the duty roster of maintenance staff.
• To conduct daily briefing of staff and assign duties to staff to carry out the necessary building operation and engineering works.
• To assist the Maintenance Manager in the execution of administrative duties such as inventory management, record keeping of engineering work / repair, etc.
• To assist the Maintenance Manager to ensure good housekeeping standard of the engineering workshop and that all safety procedures and rules are adhered to.
• To assist the Maintenance Manager to obtain quotations for all the necessary works by external agencies / contractors and for all necessary purchases from suppliers.
• To contribute towards cost management of the department and ensure that there are no wastage, negligence or dishonesty.
• To ensure that the staff in the department provides a high standard of engineering services which meets the expectations of the building owner / tenants / guests.
• In conjunction with the Maintenance Manager, to ensure that that the maintenance staffs are adequately deployed and that they are properly trained to discharge their roles.
• Mentor, coach & orientate new as well as existing staff in their roles & responsibilities towards the department goal.
• In conjunction with the Maintenance Manager, to assist the maintenance staff retention and to take appropriate measure in furtherance of staff stability.
• To ensure that effective fire safety, work place safety practices and enforcement of local Health & Safety regulations are met.
• Ensure to assist department to comply all authorities' requirement
• To ensure that Hotel management is satisfied with the quality of services rendered by the Engineering department.
• To ensure that the Hotels guests receive an adequate level of engineering services that satisfies their concerns and needs.

Job Requirement

• Candidate must possess a Polytechnic Diploma in Electrical, Mechanical or Building Services or equivalent. Preferably with Engineering Degree.
• Preferably with minimum 3 years or more of experience in Engineering management in similar capacity
• Able to deal with suppliers / contractors / government bodies
• Able to manage various projects at any point of time.
• Exposure to purchasing, cost control beneficial
• Able to use Microsoft Word, Excel of computer for preparing reports
• Sound Knowledge of Hotel Engineering and Management
• Sound knowledge in Mechanical / Electrical / Building Engineering
• Possess skills in maintaining, troubleshooting and repairing of building equipment
• Good communication skills (verbal and written), able to resolve any conflicts.
• Good coaching skill, ability to lead the junior maintenance staff.
• Willingness to learn and work as a team member
• Possess high level of integrity and respect for others
• Able to withstand huge pressure and stress towards work
• Outgoing personality
• Responsible to his work, hardworking, good initiative with cost saving in mind
• Self-confident, self esteem
• Good problem solving skills necessary
• Able to put in long hours when required and 24 hours standby for any technical problem occurring

Job Description

• Perform all payroll related functions for a headcount of approximately 300
• Perform tax clearance and yearly reporting to authority
• Submission of pro-family claims and any related authorities' salary claim e.g. NS reservist pay; childcare; paternity and maternity claims; FWL etc
• Work with HR team in employee related claims e.g. Work Injury and H&S Claim
• Process and maintain work pass; quotas and renewal requests
• Perform monthly payroll reporting

Job Requirement

• 1 to 2 years of payroll and related experience with work pass exposure
• Diploma/Certificate/GCE "O" level in business related discipline
• Confident to communicate and interact with all levels fluently in more than one language
• Ability to work under tight timelines and possess a positive mindset with a "can do" attitude
• Meticulous and focus in details
• Ability to work cohesively in a team

Job Descriptions

• Provides administrative supports to the Sales Team
• Prepare proposals, quotations and contracts relating to accommodation
• Ensure all calls to the Sales Team are answered and all inquiries are responded
• Consolidates and compiles all reports as required by the respective Director of Sales and or AVP Sales
• Files, updates and safe keep all departmental policies and procedures, agreements and contracts, including confidential documents
• Maintain strict confidentiality of document information
• Assume any other responsibilities as assigned by the Director of Sales within the scope of the Sales Coordinator

Job Requirements

• GCE ‘O’/’N’ Level or equivalent
• Minimum 2 years’ relevant experience
• Good verbal and written communication skills
• Strong computer skills

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximise room sales by up-selling.
• Manage group reservation and rooming list.
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.

• Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.
• Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.
• Perform user account management and prepare laptop or desktop for new staffs.
• Provide application and infrastructure technical support to hotel staff and head office employees.
• Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.
• Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.
• Security and Compliance:
• Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.
• Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.
• Perform end-user daily data and network backup.
• Perform documentation on IT procedures, system and network configuration.

Job Requirement

• ITE / Diploma Information Technology, or a related field.
• Excellent interpersonal skills.
• Experience with property management systems (PMS) is a plus.

An income auditor is responsible for ensuring that the company’s income is accurately and completely recorded by reviewing financial records, conducting daily audits, and investigating discrepancies.

Job Description

• Manage a portfolio of hotels by supporting the income audit function (Room sales only) in daily and monthly reconciliations performed at HQ
• Reconcile sales to payment advice to ensure accuracy of collections
• Review accuracy of rates against approved rate grids
• Ensure the accuracy of financial transactions posted through the hotel Property Management Systems
• Providing ad hoc support to accounts team where required

Job Requirement

• ITE certificate / Diploma in Business or Accountancy / ACCA or equivalent
• At least 1-2 years of relevant working experience
• Meticulous with an eye for detail
• Good communication and interpersonal skills
• Good time management and solutions-oriented
• Prior experience in the hotel or F&B industry is a plus

• Provides check in, check out and to deliver service quality during the guest journey.
• Check, follow up and coordinate daily affairs.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Propose and introduce improvement scheme in system, work procedures and service standards.
• Support the Front Office Manager and department in ensuring compliance with Front Office policies and procedures.
• Demonstrate knowledge of and adherence to property fire safety and emergency procedures.
• Proactively anticipate guest needs and requests, delivering personalized service to create memorable experiences.

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Well-groomed with excellent interpersonal and communication skills.
• Positive work attitude, able to work independently and in a team.

The Role - IT Asst./Manager

The incumbent is responsible and accountable for the smooth running of the hotel’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel’s technology needs. The successful candidate may be appointed as the Data Protection Officer of the hotel, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with corporate IT.

Duties & Responsibilities

• Oversee and manage the upgrade and migration of network equipment (switches, routers, firewall) and PC/Servers
• Oversee and manage the upgrade and migration of application systems (e.g. from Opera v5 to Opera Cloud)
• Oversee and manage the technological infrastructure (networks and computer systems) in the hotel and ensure that our systems are in compliance with the standards of our franchise agreement.
• Review the hardware/software contracts/licensing issues including such renewals; collaborate with business partners and corporate IT. To troubleshoot, analyse and resolve critical technical issues as when necessary.
• Recommend and execute new digital or technology tools/projects to improve hotel operation processes and increase productivity in consultation with corporate IT
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Provide guidance, support and manage performance of direct reporting executive(s).
• Work with all level of staff within the group to troubleshoot and resolve IT related issues

Skills & Experiences

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Proficient in network hardware, routing protocols, firewall administration, and VPN setup
• Good working knowledge of Netsuite and Opera Cloud is a plus
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

Job Description

• Manage a portfolio of travel agents clients as assigned by Director of Sales.
• To achieve monthly sales targets assigned by the Director of Sales.
• To grow travel agent business and maximize room sales revenue for the Hotels.
• Building long term business relationship and analysis on performance of each account.
• Minimum of 20 quality sales contact per week, including sales visits, site inspection and entertainment.
• Familiarization with work process and approval process for rate management of Corporate/Leisure accounts, credit application and etc.
• Working closely with Director of Sales, he/she will assist in management of the assigned portfolio for maximum productivity and revenue generated; to craft sales strategies and direct overall sales efforts towards maximizing revenue for Corporate/Leisure segment; & Assistant Director of Sales to execute pre-agreed strategies that target at Corporate/Leisure business growth.
• To proactively source and develop new Corporate/Leisure business in defined areas and market segments, in line with annual revenue budget.
• Responsible for the development and maintenance of all sales accounts and portfolio assigned.
• To provide accurate management reports and use these as a basis on which to manage and review account performance and communicate future plan.
• Participate in sales calls to acquire new business and increase in market share.
• Represent Worldwide Hotels at appropriate industry events, such as Conferences & Trade Shows.
• Forecast future travel patterns and proved trade feedback to the management.
• Timely submission of monthly & quarterly sales reports to Director of Sales.
• Any other tasks as and when assigned by Director of Sales – Leisure or AVP Sales.

Job Requirements:

• At least minimum 5 years of Corporate sales experience in the hotel industry. Experienced candidates will be considered for Senior Sales Manager position.
• Possess at least Diploma in related discipline.
• Possess strong leadership and innovative skills set.
• Excellent interpersonal skills with problem solving abilities and strong communication skills.

Job Description

• Lead the project team in managing hotel requests, including Furniture, Fixture & Equipment (FFE) replacement and procurement, space planning, and interior design.
• Ensure effective coordination and communication within the team.
• Participate in quarterly hotel inspections and follow up on necessary actions.
• Maintain compliance with local authorities and certifications, including Fire Safety Manager certification.
• Provide technical support to the leasing team, including AutoCAD layout, technical coordination with external consultants, and contractors.
• Manage projects, ensuring timely completion and adherence to quality standards.
• Project and design manage new development and renovation projects.
• Collaborate with the Asset Management team on various ad hoc projects such as GSTC implementation and ESG initiatives.

Qualifications and Skills:

• Diploma/Degree holder in Architecture or Interior Design
• Minimum of 5 years of relevant experience in architecture, interior design, hospitality, or developer firms

Job Description

• Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.
• Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.
• Perform user account management and prepare laptop or desktop for new staffs.
• Provide application and infrastructure technical support to hotel staff and head office employees.
• Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.
• Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.
• Security and Compliance:
• Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.
• Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.
• Perform end-user daily data and network backup.
• Perform documentation on IT procedures, system and network configuration.

Job Requirement

• ITE / Diploma Information Technology, or a related field.
• Excellent interpersonal skills.
• Experience with property management systems (PMS) is a plus.

Job Description

• Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors.
• Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures.
• Controls the team's annual operating budget, reviews staff roster, and guides the Reservations team in executing operational tasks.
• Proactively communicates rates, monitors call volume, and collaborates on Revenue Management strategies. Corresponds with clients to grow account share and builds loyalty.
• Empowers Reservations Officers to resolve client issues promptly, participates in key meetings, and provides guidelines for a Reservations orientation program.
• Exhibits effective leadership, fosters teamwork, and ensures a robust training system for Reservations staff, contributing to overall succession planning.

Job Requirements

• 3-5 years of Hotel Reservations experience at the hotel property or corporate level, along with 1-2 years of supervisory experience as a Team Lead.
• Highly advantageous attributes include a strong understanding of hotel distribution systems, effective communication skills under challenging circumstances, and a diploma/basic degree in Hospitality Management, Business, or equivalent qualifications.
• The candidate should exhibit excellent written and verbal communication, problem-solving abilities, and a strong customer service orientation.
• High ethical standards, self-motivation, and a commitment to instilling a positive and caring workplace culture are also key attributes.

The Reception cum Admin Assistant is responsible for providing administrative support, administering office stock, organising company records and more, to ensure that all administrative activities run smoothly on a daily and long-term basis. This role reports directly to the Senior Manager for Administration.

• Manages and places orders for office supplies (stationery, business cards etc.) for both the corporate office and hotel operations when necessary.
• Manages and places orders for all printed forms (eg, luggage tags, location cards, key card jackets etc) for hotel operations.
• Assists in the renewal of the required Properties Fire insurance & Public Liability Insurance, permits to operate lifts etc.
• Assists in liaising with vendors on office maintenance and repairs for lighting, telephony, IT services, furniture/fittings, office equipment, etc.
• Updates the corporate office on important notices such as the periodic fire evacuation drills, temporary electricity shutdown periods etc.
• Basic sourcing and cost comparison of vendors and goods & service providers.
• Distributes and dispatches correspondence (letters, invoices, packages etc).
• Assists in meeting room bookings as required.
• Manages reception counter.
• Any other adhoc duties required by the Senior Manager, Administration.

The incumbent is responsible and accountable for the smooth running of the hotel’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel’s technology needs. The successful candidate may be appointed as the Data Protection Officer of the hotel, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with corporate IT.

Duties & Responsibilities

• Oversee and manage the upgrade and migration of network equipment (switches, routers, firewall) and PC/Servers
• Oversee and manage the upgrade and migration of application systems (e.g. from Opera v5 to Opera Cloud)
• Oversee and manage the technological infrastructure (networks and computer systems) in the hotel and ensure that our systems are in compliance with the standards of our franchise agreement.
• Review the hardware/software contracts/licensing issues including such renewals; collaborate with business partners and corporate IT. To troubleshoot, analyse and resolve critical technical issues as when necessary.
• Recommend and execute new digital or technology tools/projects to improve hotel operation processes and increase productivity in consultation with corporate IT
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Provide guidance, support and manage performance of direct reporting executive(s).
• Work with all level of staff within the group to troubleshoot and resolve IT related issues

Skills & Experience

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Proficient in network hardware, routing protocols, firewall administration, and VPN setup
• Good working knowledge of Netsuite and Opera Cloud is a plus
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

An income auditor is responsible for ensuring that the company’s income is accurately and completely recorded by reviewing financial records, conducting daily audits, and investigating discrepancies.

Job Description

• Manage a portfolio of hotels by supporting the income audit function (Room sales only) in daily and monthly reconciliations performed at HQ
• Reconcile sales to payment advice to ensure accuracy of collections
• Review accuracy of rates against approved rate grids
• Ensure the accuracy of financial transactions posted through the hotel Property Management Systems
• Providing ad hoc support to accounts team where required

Job Requirement

• ITE certificate / Diploma in Business or Accountancy / ACCA or equivalent
• At least 1-2 years of relevant working experience
• Meticulous with an eye for detail
• Good communication and interpersonal skills
• Good time management and solutions-oriented
• Prior experience in the hotel or F&B industry is a plus

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.

JOB REQUIREMENTS

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• A team player and takes initiative to assist other team members when required
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Meticulous with strong attention to details with good follow-up.

• To assist and/or lead the operations activities to deliver performance, aligned to the company’s strategic drive and goal.
• To drive a mindset of seeking improvement and service excellence to deliver best possible outcomes for the hotel and company.

Job Description

• Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimisation.
• Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
• Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
• Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
• Assess Guest Experience in TrustYou, Booking.com platforms and propose opportunity.
• Prepare, review, and analyse reports timely for management reporting.
• Review Opera user access matrix and data on a periodic basis.
• Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
• Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
• Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
• Carry out duties/projects as assigned by line manager from time to time.

JOB REQUIREMENTS

• A bachelor's Diploma or Degree in hospitality management or a related field
• 4+ years of experience in a hotel management or operations role
• Good interpersonal skills and poses excellent problem-solving.
• Well-verse in Microsoft Office application
• Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
• Strong analytical & critical thinking skills with eye for detail

Job Descriptions

• Timely management of invoices and receipts (creation, issuance, monitor and communicate)
• Prepare credit notes where and when required
• Process and apply payments to invoices via various modes of payment methods
• Investigate and resolve billing discrepancies / enquiries
• Process and timely issuance of Statement of accounts and follow up on delinquent payment
• Provide ad hoc support to operations accounts team

Requirements

• Minimum Diploma in Accountancy or Accounting / LCCI / ACCA or equivalent
• At least 2 years of relevant working experience
• Meticulous with an eye for detail
• Good communication and interpersonal skills
• Good time management and solutions-oriented
• Experience in AR or credit team in hotel industry will be a plus

The Senior/IT Manager is responsible and accountable for the smooth running of the organisation’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our company’s technology needs. The successful candidate will be appointed as the Data Protection Officer, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments.

Job Description

• Oversee and manage the technological infrastructure (networks and computer systems) in the organisation and plan the technology roadmap to ensure optimal performance
• Oversees IT infrastructure and IT security including data protection and cloud management in HQ and its group of hotels
• Review and negotiate hardware/software contracts/licensing issues including such renewals; collaborate with business partners or external vendors to troubleshoot, analyse and resolve critical technical issues as when necessary
• Strategize, plan, recommend and execute new digital or technology tools/projects to improve organisation processes and increase productivity
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Work with all level of staff within the organisation to troubleshoot and resolve IT related issues

Job Requirement

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry with 3 to 5 years of experience at management level
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Good working knowledge of network hardware; routing protocols; firewalls administration; remote access; VPN; Microsoft 365, Netsuite; Opera and customised in house hotel management system
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

STATEMENT OF PURPOSE

• To assist and/or lead the operations activities to deliver performance, aligned to the company’s strategic drive and goal.
• To drive a mindset of seeking improvement and service excellence to deliver best possible outcomes for the hotel and company.

Job Description

• Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimisation.
• Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
• Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
• Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
• Assess Guest Experience in TrustYou, Booking.com platforms and propose opportunity.
• Prepare, review, and analyse reports timely for management reporting.
• Review Opera user access matrix and data on a periodic basis.
• Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
• Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
• Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
• Carry out duties/projects as assigned by line manager from time to time.

JOB REQUIREMENTS

• A bachelor's Diploma or Degree in hospitality management or a related field
• 4+ years of experience in a hotel management or operations role
• Good interpersonal skills and poses excellent problem-solving.
• Well-verse in Microsoft Office application
• Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
• Strong analytical & critical thinking skills with eye for detail

Job Description

• Lead the project team in managing hotel requests, including Furniture, Fixture & Equipment (FFE) replacement and procurement, space planning, and interior design.
• Ensure effective coordination and communication within the team.
• Participate in quarterly hotel inspections and follow up on necessary actions.
• Maintain compliance with local authorities and certifications, including Fire Safety Manager certification.
• Provide technical support to the leasing team, including AutoCAD layout, technical coordination with external consultants, and contractors.
• Manage projects, ensuring timely completion and adherence to quality standards.
• Project and design manage new development and renovation projects.
• Collaborate with the Asset Management team on various ad hoc projects such as GSTC implementation and ESG initiatives.

Qualifications and Skills:

• Diploma/Degree holder in Architecture or Interior Design
• Minimum of 5 years of relevant experience in architecture, interior design, hospitality, or developer firms