Total 80,801 Full-time customer experience manager job vacancies in Singapore

Responsibilities:

· Able to motivate and lead the sales team.

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Able to work in full autonomy and yet able to follow the direction and strategy of the management.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Able to train promoters and improve the visual merchandising.

· Understand the market, competitors and brand environment.

· At least 5 years of managerial exposure.

· Experience in retail operations, liaising with suppliers, merchandising, etc.

· Able to work shifts hours/weekends/public holiday.

· Customer service oriented.

· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.

Placed in the care of Head of Marine Business Unit (BU), and working closely/ reporting to the Sales Director (Marine), the Sales Manager (Marine) will

· Identifies, qualifies, and closes complex sales to new and existing Marine, Offshore Oil and Gas customers.

· Develops, maintains, and advances relationships with current and potential customers to cultivate new selling opportunities.

· Documents and communicates the voice of customer to internal stakeholders.

· Leverages resources and knowledge of Marine BU products, services, processes, and operations to support customer commitments, gain competitive advantage and foster business growth.

· Prepares or oversees the production of proposals and negotiates contracts for management approval.

· May participate in trade shows, exhibitions, conferences, and other events to keep abreast of industry developments, and seek potential customers.

· Deliver presentations to prospective customers within territory, or as required.

· Able to interact and influence key decision maker in senior position.

· Any other matters assigned by superior/ company.

Other Requirements

· Diploma/Bachelor's Degree in telecommunication, electrical engineering.

· 4 - 8 years relevant working experience with good sales track record.

· Good sales network in the marine industry and knowledge in Maritime Satellite services will be an advantage.

· Experience as Ex-Radio Officers, are added advantages.

· Good customer contacts withship managers/owners will be an advantage

· Possess excellent business acumen, communication & presentation skills.

Job Scope:

• Coordinate and oversee business meetings with key stakeholders to facilitate strategic discussions and decisions.
• Employ a blend of traditional prospecting techniques, such as cold-calling, and innovative methods via social media channels, including Facebook and LinkedIn, to drive company growth and increase sales.
• Prepare sales agreements ensuring compliance with legal standards and company policies.
• Cultivate and maintain enduring relationships with both new and existing service providers, offering continuous feedback and support post-engagement.
• Execute market analysis to identify potential individual and organizational prospects, synthesizing findings into monthly reports alongside sales data.
• Utilize digital tools, such as Chat GPT, for creating proposals for service providers, and actively participate in conferences and industry-specific events for networking and knowledge sharing.
• Contribute to marketing strategies by engaging in discussions, providing valuable insights, and suggesting enhancements to promote the company’s objectives.

Requirements:

• At least 3 years in Sales/Business Development
• Excellent communication and negotiation skills
• Critical thinking and problem-solving abilities
• Strong interpersonal skills to cultivate relationships with clients and colleagues

Our client is an Life-science MNC, one of the leading players in the Trading & Distribution sector. Due to business needs, they are now recruiting a Product Specialist to be part of their team for ongoing transformation projects. They are located in the West.

The Responsibles of the Product Specialist are:

• Responsible for managing existing and growing new accounts in various industries, which includes Academic, Research, Healthcare and/or Life Science.
• Responsible for selling scientific devices and consumables with the ability to support demonstrations
• For Product Specialist (Healthcare) – Selling scientific and medical devices such as diagnostic reagents with the ability to support demonstrations (Relevant training will be provided).
• Provision of pre-sales and post sales technical and application advice and support to customers.
• Business development of new and current products to maintain our market leadership
• Building and maintaining good relationships with prospective clients and key account opinion leaders.
• Create, submit sales report on our CRM software.
• Opportunities for overseas product training are available.
• Ad-hoc duties as assigned.

Requirements:

• Min Degree in Life Sciences related discipline
• Good communication and interpersonal skills.
• Experience in handling laboratory equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

EA License No: 19C9682

EA Personnel No: R2198636

EA Personnel Name: Oh Puey Xin

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional FP&A and Business Partnering to be part of their Finance team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Lead the business planning and analysis process to track results, performances and highlight business opportunities across all key markets.
• Collaborate with internal teams in FP&A area and ommercial finance planning activities

Requirements:

• Minimum Degree in Accounting / Finance
• At least 5 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

-Handled atleast 2 end to end Oracle Fusion ERP, EPM Cloud implementations/ large transformation on Oracle SaaS cloud in the last 5 years.

- Overall Project Management experience of Oracle ERP Implementations for over 12 years

- Overall experience of IT project management of over 15 years.

- Handle Large multi year Transformation as PM and highly proficient in handling Customer C-Level team, Management team and reporting accurate status.

- Conduct review meetings, Monitor, Close Track of action items, Report status accurately and timely.

- Responsible for the P&L, track milestones, manage sign offs of the milestones

- Manage all key communications with customer IT team and Business users.

- Manage vendor team / sub con team who are joint implementation partner

- Expertise in Oracle Unified Cloud Methodologies, implementation phases

- Managing a team of over 40+ strong onsite+offshore team

Job Description & Requirements
responsible for identifying and establishing new business opportunities for Medical Devices
regionally and globally, exploring all innovative ideas and establishing
relationships with customers, provide strategic sales leadership to drive
business growth, revenue and gaining market share, ensuring that target
marketing goals are met. You will also collate and analyse marketing data
and competitors' activities in order to keep abreast of market requirements.

Requirements:

Degree / Diploma or its equivalent with minimum 5 years' sales and marketing
experience in a plastic molding industry
Possess own vehicle

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Driving digital marketing strategies and implement best practices to achieve the business objectives.
• Optimising digital marketing campaign within the region.
• Grow the social media platform across every region.
• Look after the digital advertising campaign which include Google, Facebook, Ads and other advertising platforms.
• Managed the P&L and allocate the budget to achieve the maximise ROI.
• Analyse data and metrics to monitor the performance of online marketing campaigns.

The Successful Applicant

• Bachelor's degree or above
• Have at least 10 years of experience in digital marketing and 3 years in the leadership position.
• Having a F&B and Accounting background would be an advantage.
• Able to adapt to be agile and adapt to changes quickly
• Strong communications and able to work well with multi-cultural environment.

Responsibilities:

• B2B sales
• Generate new opportunities to closing
• Develop new key accounts
• Serving and increasing sales from existing key accounts
• Present and submit weekly sales report
• Work closely with renowned partners like Samsung, Crestron, Bose, Martin Audio, QSC, Poly, Logitech, Microsoft, and in-house AV Designer Team to propose solutions to meet customer’s needs.
• Negotiate pricing with partners to ensure bids are competitive.

Requirement

• ITE/A Level/Diploma in IT/Engineering/Audio Visual is preferred OR Diploma in any discipline.
• Minimum 2 years of sales experience in a B2B environment with good sales track record.
• Must have experience in a project-based, development of customised solutions sales environment.
• Design & Built for any solution that required hardware / equipment in AV, IT, Communication, M&E and other industrial.
• Must have relevant contact in vertical market in charge.
• Experience in participating in tender is an added advantage.
• Experience to look for opportunity in various tender portal, Gebiz and BCA.
• Experience in Audio & Visual, videoconferencing, telephony solutions is a plus

HOW TO APPLY:

Interested applicants please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

Current salary (breakdown)

Expected salary

Notice period

Reason of leaving

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Sim Jia Hui

EA Personnel Reg No: R22106242

Company information

Registration No.

201935022Z

EA No.

19C9950

• Sales and Marketing of Healthcare products.
• Manage business operations, achieve monthly sales targets and ensure smooth operation of work.
• Good in interpersonal and strong communication skills, independent and willing to put in the hard work.
• Proficient with MS office and excel.

EA Licence No. 16C7962

Accounting Manager Responsibilities:

• Manage and oversee the daily operations of the accounting department including month and end-year process accounts payable/receivable cash receipts general ledger payroll and utilities treasury, budgeting cash forecasting revenue and expenditure variance analysis capital assets reconciliations trust account statement reconciliations, check runs fixed asset activity debt activity.

• Monitor and analyze accounting data and produce financial reports or statements

• Establish and enforce proper accounting methods, policies and principles

• Maintaining accurate and complete financial records and participating in audits or reconciliations, as needed.

• Improve systems and procedures and initiate corrective actions

• Assign projects and direct staff to ensure compliance and accuracy

• Establish and maintain fiscal files and records to document transactions

• Hiring, training, and motivating accounting staff members while supervising and delegating department tasks.

• Evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency.

• Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time.

• Ensuring that all accounting processes align with FRS and current financial legislations.

• Analyzing financial data and creating reports for management, stakeholders, and external parties, such as vendors or lenders.

• Meet financial accounting objectives

• Assisting other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business.

• Keeping informed about the latest developments in the finance industry.

Accounting Manager Requirements:

• Both Master’s degree in commerce (M.Com) with accounting / finance subjects and Bachelor’s degree in Business Administration (BBA).

• Proven working experience in accounting position

• Advanced computer skills on MS Office, accounting software and databases

• Attention to detail and the ability to analyze large amounts of data.

• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations

• High level of efficiency and accuracy.

• Ability to direct and supervise

• Experience in Management, Accounting, or a related field may be preferred.

• Excellent leadership and communication skills.

• Strong understanding of accounting, finance, and management principles.

• Exceptional math skills.

• Willingness to comply with all local and company regulations.

Overview: -

• Jurong Island -Transport Provided: Jurong East/Lakeside MRT
• Basic Salary: $6000 to $6500 + AWS
• 5 Working days - 8.00am to 4:45pm

Your Responsibilities: -

1. Oversee and manage the overall budget expenditure and headcount in the departments.
2. Responsible for the department’s workplace safety and health.
3. Lead and manage ECR reduction and closure.
4. Ensure the entire department follows the Company’s MS Control systems, policies, SOPs, and complies with all regulatory requirements.
5. Ensure that production is operating smoothly and efficiently.
6. Responsible for staff development and training to ensure optimal competency.

You will need: -

• Bachelor's degree in Chemical Engineering or equivalent
• 8 years of relevant experience in the chemical manufacturing industry, with at least 5 years in a similar role
• Experience in managing or participating in ISO certification processes
• Strong working knowledge in chemical plant management

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Job Details

• Publishing company
• Perm role with comprehensive benefits (AL, Bonuses -AWS and VB, medical benefits, staff discount etc)
• Monday to Friday, office hours
• This role involves expanding the B2B book channel and requires owning a vehicle.

Key Responsibilities:

Your role encompasses overseeing the growth and development of the Sales, Marketing, and Sales Admin teams, with a strong emphasis on a sales-driven approach. The primary goal is to increase market share, revenue, and competitiveness across various channels, including retail, education centers, and distributors within the region.

Sales & Marketing

• Formulate and execute strategic plans to achieve sales targets, foster customer relationships, and manage expenses.
• Conduct thorough sell-through analyses for store promotions and events.
• Identify opportunities for engagement with local schools and government agencies.
• Facilitate routine Business Review sessions with key customers to assess sales performance, negotiate terms, propose promotional initiatives, and secure shelf space.
• Conduct weekly sales and marketing meetings to disseminate updates on sales, market trends, product information, promotions, and marketing initiatives.
• Exercise comprehensive oversight of all marketing activities, collaborating closely with the Marketing team to oversee marketing materials.
• Monitor competitors and market trends, analyze pricing strategies, and collect market feedback to enhance product competitiveness.
• Utilize Business Intelligence tools for data analysis, budgeting, demand forecasting, sales pipeline management, and management reporting.
• Explore new business ventures and collaborations throughout Asia to boost revenue and expand market share.
• Implement and enforce credit and returns policies to optimize receivables and inventory management.

Requirements:

Education and Experience

• Min Degree holder
• Possess a proven track record, with a minimum of 10 years of pertinent work experience, including 5 years in a managerial capacity. Prior experience in sales and marketing within the education/publications industry is advantageous.
• Demonstrate a profound understanding of education market dynamics and the education industry.

Skills and Expertise

• Exhibit proficiency in MS Office applications.
• Display strong leadership qualities, capable of working autonomously and effectively under pressure.
• Possess robust analytical skills, facilitating substantial analysis and comprehensive reporting.
• Exhibit meticulousness, responsibility, and maturity, coupled with strong interpersonal skills.
• Possess a results-oriented and service-driven mindset.

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)

Company is looking for someone with F&B operation experience and accounting skills

Primary Role

• Oversee the assigned food stalls/restaurants’ daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
• To create, update and audit the stalls/restaurants’ SOP and ensure that the SOP is observed consistently by the team
• Provide necessary guidance & consultation on food preparation and conduct regular food audits to ensure the consistency of all products
• Manage, groom and motivate the team to foster continuous improvement - To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required.
• Ensure food hygiene and safety standards are always observed with regular audits -
• Oversee the planning of duty rosters and ensure prudence - Ensure strict adherence to local regulations and labour laws
• Conduct frequent staff performance appraisal exercise when necessary
• Assist in new stall set ups, including planning of the new stall layout and equipment purchase
• Analyse and propose sales & promotional strategies to achieve higher revenue
• Assist to plan, formulate and/or review new products and/or menu selling price from time to time
• Conduct timely reviews on food and operating costs to ensure that they are in line with the budget

Secondary Role

• Maintaining a full set of accounts with banks, payables, joint ventures, properties, projects and consolidated financial reporting.
• Liaise with bankers, auditors, tax agents, corporate secretary and other external parties
• Monitoring budget, cash flow, foreign exchange and projections.
• Prepare monthly and annual financial statements of the companies in the Family Office including management reporting.
• Maintain filing and record keeping of manual and electronic documents which should be efficient, intuitive, logical, secure, and user friendly.
• Implementing and maintaining standard procedures / administrative processes.
• Liaise with service providers on office administrative and/or maintenance matters.

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Business Development Manager (Franchise/License)

Job Description

• Actively seek opportunities to grow the business, develop marketing strategy and communication plan that promote successful partnerships to meet set objectives.
• Recruitment, interview and onboarding of new business partners.
• Coordinate with internal departments and/or external vendors to support business partners and franchisees.
• Oversees and provide support to operations and business partners on their financial development and operational performance.
• Responsible for all Income Audits and for preparing reports for the same.
• Presentation to the board on performance of individual outlets.

Requirement

• A bachelor's degree in Business Administration, Marketing or Management
• A minimun of 5 years experience in customer service, sales or related position
• Possess strong proficiency in business operations and legal contractual knowledge
• Possess strong business acumen and analytical skills.
• Structured and detailed.
• Positive pro-active working attitude and solutions driven
• Possess excellent communication (spoken and written)
• Possess people management skill and able to lead a team
• Possess high degree of initiative, passionate, results-oriented and has high integrity and professionalism.
• Strong proficiency in Chinese language.
• Experience in education industry will be an added advantage.
• Able to work weekends

Our client is a well-established MNC, market leader in the Industrial Machinery industry. They are looking for a Regional Finance Manager to assist their team for the next phrase of their business. They are located in the Central – easily accessible.

Responsibilities of Regional Finance Manager:

• Ovesee company's accounting and implement strategic Finance department's strategy
• Notify the company’s operational team of unusual accounting fluctuations
• Monitor/Review the company’s account reconciliations
• Monitor the company’s annual audit process
• Handle company matters related to Goods and Services Tax (GST) and taxation
• Evaluate and submit the necessary GST returns on a quarterly basis
• Establish/review internal controls in the Finance team, implementing new controls if required
• All other adhoc duties as assigned

Requirements:

• Minimum Degree in Accountancy or other equivalent qualifications/certifications
• Minimum 5 years of relevant MNC working experience, with regional exposure
• Prior Taxation and Treasury experience is highly prefered

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Responsibilities:

• Portfolio & Program Management:

o Develop and execute a comprehensive ServiceNow portfolio and program strategy aligned with business goals.

o Identify and prioritize ServiceNow initiatives based on business needs and ROI potential.

o Manage the ServiceNow portfolio budget and resources effectively.

o Track and report on the performance of ServiceNow initiatives and programs.

o Collaborate with cross-functional teams to ensure successful implementation of ServiceNow initiatives.

• Managed Services:

o Lead and manage the ServiceNow managed services program for the customer, ensuring efficient and reliable service delivery.

o Oversee the day-to-day operations of the customer's ServiceNow platform, ensuring optimal performance and uptime.

o Manage and lead a team of ServiceNow specialists responsible for incident resolution, problem management, and change control.

o Track and report on program performance metrics, identifying and addressing any risks or issues proactively.

o Continuously monitor and optimize ServiceNow performance metrics.

• Enhancements:

o Partner with the customer to identify and prioritize enhancement opportunities for their ServiceNow platform.

o Develop and manage project plans for ServiceNow enhancements, ensuring they are delivered on time, within budget, and meet the customer's expectations.

o Work closely with development and implementation teams to ensure successful execution of enhancements.

• Continuous Improvement:

o Drive a culture of continuous improvement within the customer's ServiceNow environment.

o Work with the customer to identify areas for improvement and develop and implement action plans.

o Track progress and measure the impact of improvement initiatives.

o Foster a collaborative and purposeful environment within the program team.

• Additional Responsibilities:

o Manage relationships with key stakeholders within the customer organization.

o Provide regular updates and reports on the status of ServiceNow activities and initiatives.

o Stay current on the latest ServiceNow trends and best practices.

Qualifications:

• 15+ years of experience in program management, preferably with a focus on IT service delivery.

• 7+ years of experience with ServiceNow platform configuration, administration, and best practices.

• Proven track record of successfully delivering complex IT programs on time and within budget.

• Strong understanding of ServiceNow platform and its capabilities.

• Experience managing Agile methodologies, such as Scrum and Kanban, is a plus.

• Excellent communication, interpersonal, and leadership skills.

• Ability to manage multiple priorities and stakeholders effectively.

• Strong analytical and critical thinking skills.

• Proven ability to work independently and as part of a team.

Responsibilities:

• Portfolio & Program Management:

o Develop and execute a comprehensive ServiceNow portfolio and program strategy aligned with business goals.

o Identify and prioritize ServiceNow initiatives based on business needs and ROI potential.

o Manage the ServiceNow portfolio budget and resources effectively.

o Track and report on the performance of ServiceNow initiatives and programs.

o Collaborate with cross-functional teams to ensure successful implementation of ServiceNow initiatives.

• Managed Services:

o Lead and manage the ServiceNow managed services program for the customer, ensuring efficient and reliable service delivery.

o Oversee the day-to-day operations of the customer's ServiceNow platform, ensuring optimal performance and uptime.

o Manage and lead a team of ServiceNow specialists responsible for incident resolution, problem management, and change control.

o Track and report on program performance metrics, identifying and addressing any risks or issues proactively.

o Continuously monitor and optimize ServiceNow performance metrics.

• Enhancements:

o Partner with the customer to identify and prioritize enhancement opportunities for their ServiceNow platform.

o Develop and manage project plans for ServiceNow enhancements, ensuring they are delivered on time, within budget, and meet the customer's expectations.

o Work closely with development and implementation teams to ensure successful execution of enhancements.

• Continuous Improvement:

o Drive a culture of continuous improvement within the customer's ServiceNow environment.

o Work with the customer to identify areas for improvement and develop and implement action plans.

o Track progress and measure the impact of improvement initiatives.

o Foster a collaborative and purposeful environment within the program team.

• Additional Responsibilities:

o Manage relationships with key stakeholders within the customer organization.

o Provide regular updates and reports on the status of ServiceNow activities and initiatives.

o Stay current on the latest ServiceNow trends and best practices.

Qualifications:

• 15+ years of experience in program management, preferably with a focus on IT service delivery.

• 7+ years of experience with ServiceNow platform configuration, administration, and best practices.

• Proven track record of successfully delivering complex IT programs on time and within budget.

• Strong understanding of ServiceNow platform and its capabilities.

• Experience managing Agile methodologies, such as Scrum and Kanban, is a plus.

• Excellent communication, interpersonal, and leadership skills.

• Ability to manage multiple priorities and stakeholders effectively.

• Strong analytical and critical thinking skills.

• Proven ability to work independently and as part of a team.

- Lead a team of 15-20 employees to fulfill monthly targets within deadlines

- Manage procurement of construction materials, and negotiate favorable contracts with suppliers

- Implement safety protocol, preventing workplace accidents to control risk

- Solving any construction problems that may arise

- Attend site meetings, and monitor progress of projects, ensuring smooth progress of project

- Liasing with all parties involved in projects, such as, contractors, sub-contractors , project managers, suppliers and local authorities

- Acting as quality control and assurance to ensure project objectives are met

- Good communication skills

- Minimum 5 years site experience

- Diploma / Advanced/ Higher/ Graduate Diploma in Civil Engineering/ Building Management or equivalent

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

The Global e-commerce business is a content e-commerce venture with an international short video product as its carrier. Our commitment is to become the first choice for users seeking to discover and purchase good products at affordable prices. The Global e-commerce business team aims to provide users with more tailored, active, and efficient consumption experiences, enabling merchants to receive stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce, thereby making more affordable and high-quality products easily accessible and improving lives.

E-Commerce's Governance and Experience is a global team responsible for ensuring a safe and trustworthy marketplace not only for our buyers but also for our sellers and creators. We continually work on areas such as risk detection abilities, fairness, and sustainability of the E-Commerce ecosystem, content and commodity quality, and friction-free experiences to drive improvement.

Responsibilities:

- Collaborate with cyber security and business partners across Global E-Commerce to gather information to facilitate and complete threat models.

- Understand and safely utilize various open-source penetration testing tools and, when appropriate, emulate hacker tactics, techniques, and procedures.

- Respond to security violations, potential vulnerabilities, and alerts from detection systems.

- Stay up-to-date on 0-day exploits for tech stacks we use.

- Communicate with stakeholders (technical and non-technical) both verbally and in writing.

- Research, design, and develop computer and network software or specialised utility programs.

- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- At least 5 years of experience with information security applications and Cloud Security.

- Proficiency in conducting information security investigations and remediations is essential.

- Experience in assessing APT threats, Penetration Testing, Vulnerability Management, attack methodologies, forensics analysis techniques, attack surface comprehension, Cyber Threat Emulation operations and research, identification, and/or verification of new APT TTP is required.

- Possess a solid understanding of common web application vulnerabilities, exploitation techniques, and remediation options.

- Being detail-oriented and having strong problem-solving skills are essential, along with the ability to analyse potential future issues.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

E-Commerce's Governance and Experience is a global team dedicated to ensuring a safe and trustworthy marketplace for our buyers, sellers, and creators. We focus on areas such as risk detection capabilities, fairness, and sustainability of the E-Commerce ecosystem, content and commodity quality, and friction-free experiences to drive improvement.

Responsibilities:

- Take charge of the frontend development of Governance & Experience solutions for TikTok Shop in Singapore

- Lead the development of scenarios like risk management, moderation, service-care, etc

- Continuously enhance customer experience through quantitative service monitoring, alerting, and the utilization of data and operational dashboards

- Research, design, and develop computer and network software or specialised utility programs.

- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 2 years of work experience is required

- Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript

- Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary

- Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent

- Experience using Excellent problem-solving and analytical thinking skills are essential

- Having experience in large-scale website architecture would be a great advantage

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.